USA Moving Solutions
Reviews 141 | Images 21
3.47
933 Beville Rd unit 101, South Daytona, FL 32119, USA
Moving Services:Moving Brokers
Years In Business: 4
USA Moving Solutions Moving Stories
ANDY HOUSE
2023-08-11
We had a great experience with this whole company from start to finish!!! No surprise huge costs at the end just a fair assessment of what was overlooked and everything was as expected. Trust no one else but USA these guys rock!!!!! I know in todays times it is hard to find a business you can trust. This why I went out of my way to let others be aware. Read More
AnddHouse
2023-08-11
Great job did exactly as explained. No surprises very happy would recommend them to anyone. Read More
Morgan Carpenter
2023-06-30
My husband and I recently completed an interstate move using the broker USA Moving Solutions and the moving company they contracted, Arena Van Lines (who also appears to be doing business as Boost Express Van Lines). We had high hopes for a streamlined, stress-free move and for our belongings to be handled with care by professionals. Unfortunately, our experience with Arena Van Lines / Boost Express Van Lines was extremely unsatisfactory, unprofessional, and damaged many of our items. Initially, we were quoted $3,500 for the move and told that the “binding fee” we paid would keep our total cost low. Unfortunately, that cost has ballooned to more than $6,000 (and counting), and both companies refuse to take responsibility.
We were given multiple pickup dates that kept changing at the last minute, causing a lot of confusion and stress. On moving day, Arena Van Lines / Boost Express Van Lines increased our price by $1,200 from the estimate, despite removing several large items from the load. They also charged us $150 for “extra flights of stairs” when we only have one flight (apparently, one “flight” of stairs is only seven steps).
The movers failed to load many items we had specifically requested them to take. As a result, we spent hundreds to ship what we could and had to throw away many items, including irreplaceable antiques and other items with sentimental value.
They were also incredibly unprofessional. One of the movers used our bathroom without permission, which wouldn’t have been a big deal… except that they left the seat up and failed to flush the toilet. At the end of loading, the drop-off representative demanded a large tip or said we would owe hundreds more. When delivering our items, the movers only brought in 35 of our 104 boxes, stacking the rest haphazardly in our carport and leaving trash in our yard. Nearly all our furniture was damaged, including two end tables, a desk, an entertainment center, and a coffee table. One of the drop-off movers even harassed us, blaming their damages on our “cheap furniture” and then texting us hours later to continue “proving his point.”
When we contacted customer service, Christie R. provided a number of excuses for our poor experience, such as “delays and changes in logistics do happen in the moving industry” and “USA Moving Solutions apologizes to hear that some of your belongings were left behind regardless of informing the foreman of what's to be loaded, it is also the customers [sic] responsibility to insure [sic] that you and the foreman do one last walk through to insure [sic] no belongings were left behind. I can ensure that this was not intentional and an honest mistake that can happen.” Christie stated that they would not honor our request for a full or partial refund because the company did “render the services per [our] estimate,” but promised to send us a form we could use to file damage claims (of course, she never did). However, she did kindly let us know that she had “informed” her manager about our concerns. A week later, Samuel G. contacted us requesting a phone conversation but then failed to respond when we informed him that we’d prefer to communicate in writing.
In the end, we got scammed into a premium “stress-free” move, but both USA Moving Solutions and Arena Van Lines / Boost Express Van Lines caused massive headaches, damage, frustration, and outrageous extra costs. USA Moving Solutions should take responsibility for partnering with such an awful company and issue at least a partial refund, but so far, they have refused our request. From start to finish, our move was a nightmarish experience, and we strongly recommend you go with basically any other company you can find – or just handle the move yourself. I can pretty much guarantee that even the hassle of a DIY cross-country move will be far less stressful and upsetting than what you get with USA Moving Solutions and Arena Van Lines / Boost Express Van Lines. Read More
Morgan Carpenter
2023-06-30
My husband and I recently completed an interstate move using the broker USA Moving Solutions and the moving company they contracted, Arena Van Lines (who also appears to be doing business as Boost Express Van Lines). We had high hopes for a streamlined, stress-free move and for our belongings to be handled with care by professionals. Unfortunately, our experience with Arena Van Lines / Boost Express Van Lines was extremely unsatisfactory, unprofessional, and damaged many of our items. Initially, we were quoted $3,500 for the move and told that the “binding fee” we paid would keep our total cost low. Unfortunately, that cost has ballooned to more than $6,000 (and counting), and both companies refuse to take responsibility.
We were given multiple pickup dates that kept changing at the last minute, causing a lot of confusion and stress. On moving day, Arena Van Lines / Boost Express Van Lines increased our price by $1,200 from the estimate, despite removing several large items from the load. They also charged us $150 for “extra flights of stairs” when we only have one flight (apparently, one “flight” of stairs is only seven steps).
The movers failed to load many items we had specifically requested them to take. As a result, we spent hundreds to ship what we could and had to throw away many items, including irreplaceable antiques and other items with sentimental value.
They were also incredibly unprofessional. One of the movers used our bathroom without permission, which wouldn’t have been a big deal… except that they left the seat up and failed to flush the toilet. At the end of loading, the drop-off representative demanded a large tip or said we would owe hundreds more. When delivering our items, the movers only brought in 35 of our 104 boxes, stacking the rest haphazardly in our carport and leaving trash in our yard. Nearly all our furniture was damaged, including two end tables, a desk, an entertainment center, and a coffee table. One of the drop-off movers even harassed us, blaming their damages on our “cheap furniture” and then texting us hours later to continue “proving his point.”
When we contacted customer service, Christie R. provided a number of excuses for our poor experience, such as “delays and changes in logistics do happen in the moving industry” and “USA Moving Solutions apologizes to hear that some of your belongings were left behind regardless of informing the foreman of what's to be loaded, it is also the customers [sic] responsibility to insure [sic] that you and the foreman do one last walk through to insure [sic] no belongings were left behind. I can ensure that this was not intentional and an honest mistake that can happen.” Christie stated that they would not honor our request for a full or partial refund because the company did “render the services per [our] estimate,” but promised to send us a form we could use to file damage claims (of course, she never did). However, she did kindly let us know that she had “informed” her manager about our concerns. A week later, Samuel G. contacted us requesting a phone conversation but then failed to respond when we informed him that we’d prefer to communicate in writing.
In the end, we got scammed into a premium “stress-free” move, but both USA Moving Solutions and Arena Van Lines / Boost Express Van Lines caused massive headaches, damage, frustration, and outrageous extra costs. USA Moving Solutions should take responsibility for partnering with such an awful company and issue at least a partial refund, but so far, they have refused our request. From start to finish, our move was a nightmarish experience, and we strongly recommend you go with basically any other company you can find – or just handle the move yourself. I can pretty much guarantee that even the hassle of a DIY cross-country move will be far less stressful and upsetting than what you get with USA Moving Solutions and Arena Van Lines / Boost Express Van Lines. Read More
Morgan Carpenter
2023-06-30
My husband and I recently completed an interstate move using the broker USA Moving Solutions and the moving company they contracted, Arena Van Lines (who also appears to be doing business as Boost Express Van Lines). We had high hopes for a streamlined, stress-free move and for our belongings to be handled with care by professionals. Unfortunately, our experience with Arena Van Lines / Boost Express Van Lines was extremely unsatisfactory, unprofessional, and damaged many of our items. Initially, we were quoted $3,500 for the move and told that the “binding fee” we paid would keep our total cost low. Unfortunately, that cost has ballooned to more than $6,000 (and counting), and both companies refuse to take responsibility.
We were given multiple pickup dates that kept changing at the last minute, causing a lot of confusion and stress. On moving day, Arena Van Lines / Boost Express Van Lines increased our price by $1,200 from the estimate, despite removing several large items from the load. They also charged us $150 for “extra flights of stairs” when we only have one flight (apparently, one “flight” of stairs is only seven steps).
The movers failed to load many items we had specifically requested them to take. As a result, we spent hundreds to ship what we could and had to throw away many items, including irreplaceable antiques and other items with sentimental value.
They were also incredibly unprofessional. One of the movers used our bathroom without permission, which wouldn’t have been a big deal… except that they left the seat up and failed to flush the toilet. At the end of loading, the drop-off representative demanded a large tip or said we would owe hundreds more. When delivering our items, the movers only brought in 35 of our 104 boxes, stacking the rest haphazardly in our carport and leaving trash in our yard. Nearly all our furniture was damaged, including two end tables, a desk, an entertainment center, and a coffee table. One of the drop-off movers even harassed us, blaming their damages on our “cheap furniture” and then texting us hours later to continue “proving his point.”
When we contacted customer service, Christie R. provided a number of excuses for our poor experience, such as “delays and changes in logistics do happen in the moving industry” and “USA Moving Solutions apologizes to hear that some of your belongings were left behind regardless of informing the foreman of what's to be loaded, it is also the customers [sic] responsibility to insure [sic] that you and the foreman do one last walk through to insure [sic] no belongings were left behind. I can ensure that this was not intentional and an honest mistake that can happen.” Christie stated that they would not honor our request for a full or partial refund because the company did “render the services per [our] estimate,” but promised to send us a form we could use to file damage claims (of course, she never did). However, she did kindly let us know that she had “informed” her manager about our concerns. A week later, Samuel G. contacted us requesting a phone conversation but then failed to respond when we informed him that we’d prefer to communicate in writing.
In the end, we got scammed into a premium “stress-free” move, but both USA Moving Solutions and Arena Van Lines / Boost Express Van Lines caused massive headaches, damage, frustration, and outrageous extra costs. USA Moving Solutions should take responsibility for partnering with such an awful company and issue at least a partial refund, but so far, they have refused our request. From start to finish, our move was a nightmarish experience, and we strongly recommend you go with basically any other company you can find – or just handle the move yourself. I can pretty much guarantee that even the hassle of a DIY cross-country move will be far less stressful and upsetting than what you get with USA Moving Solutions and Arena Van Lines / Boost Express Van Lines. Read More
Morgan Carpenter
2023-06-30
My husband and I recently completed an interstate move using the broker USA Moving Solutions and the moving company they contracted, Arena Van Lines (who also appears to be doing business as Boost Express Van Lines). We had high hopes for a streamlined, stress-free move and for our belongings to be handled with care by professionals. Unfortunately, our experience with Arena Van Lines / Boost Express Van Lines was extremely unsatisfactory, unprofessional, and damaged many of our items. Initially, we were quoted $3,500 for the move and told that the “binding fee” we paid would keep our total cost low. Unfortunately, that cost has ballooned to more than $6,000 (and counting), and both companies refuse to take responsibility.
We were given multiple pickup dates that kept changing at the last minute, causing a lot of confusion and stress. On moving day, Arena Van Lines / Boost Express Van Lines increased our price by $1,200 from the estimate, despite removing several large items from the load. They also charged us $150 for “extra flights of stairs” when we only have one flight (apparently, one “flight” of stairs is only seven steps).
The movers failed to load many items we had specifically requested them to take. As a result, we spent hundreds to ship what we could and had to throw away many items, including irreplaceable antiques and other items with sentimental value.
They were also incredibly unprofessional. One of the movers used our bathroom without permission, which wouldn’t have been a big deal… except that they left the seat up and failed to flush the toilet. At the end of loading, the drop-off representative demanded a large tip or said we would owe hundreds more. When delivering our items, the movers only brought in 35 of our 104 boxes, stacking the rest haphazardly in our carport and leaving trash in our yard. Nearly all our furniture was damaged, including two end tables, a desk, an entertainment center, and a coffee table. One of the drop-off movers even harassed us, blaming their damages on our “cheap furniture” and then texting us hours later to continue “proving his point.”
When we contacted customer service, Christie R. provided a number of excuses for our poor experience, such as “delays and changes in logistics do happen in the moving industry” and “USA Moving Solutions apologizes to hear that some of your belongings were left behind regardless of informing the foreman of what's to be loaded, it is also the customers [sic] responsibility to insure [sic] that you and the foreman do one last walk through to insure [sic] no belongings were left behind. I can ensure that this was not intentional and an honest mistake that can happen.” Christie stated that they would not honor our request for a full or partial refund because the company did “render the services per [our] estimate,” but promised to send us a form we could use to file damage claims (of course, she never did). However, she did kindly let us know that she had “informed” her manager about our concerns. A week later, Samuel G. contacted us requesting a phone conversation but then failed to respond when we informed him that we’d prefer to communicate in writing.
In the end, we got scammed into a premium “stress-free” move, but both USA Moving Solutions and Arena Van Lines / Boost Express Van Lines caused massive headaches, damage, frustration, and outrageous extra costs. USA Moving Solutions should take responsibility for partnering with such an awful company and issue at least a partial refund, but so far, they have refused our request. From start to finish, our move was a nightmarish experience, and we strongly recommend you go with basically any other company you can find – or just handle the move yourself. I can pretty much guarantee that even the hassle of a DIY cross-country move will be far less stressful and upsetting than what you get with USA Moving Solutions and Arena Van Lines / Boost Express Van Lines. Read More
Morgan Carpenter
2023-06-30
My husband and I recently completed an interstate move using the broker USA Moving Solutions and the moving company they contracted, Arena Van Lines (who also appears to be doing business as Boost Express Van Lines). We had high hopes for a streamlined, stress-free move and for our belongings to be handled with care by professionals. Unfortunately, our experience with Arena Van Lines / Boost Express Van Lines was extremely unsatisfactory, unprofessional, and damaged many of our items. Initially, we were quoted $3,500 for the move and told that the “binding fee” we paid would keep our total cost low. Unfortunately, that cost has ballooned to more than $6,000 (and counting), and both companies refuse to take responsibility.
We were given multiple pickup dates that kept changing at the last minute, causing a lot of confusion and stress. On moving day, Arena Van Lines / Boost Express Van Lines increased our price by $1,200 from the estimate, despite removing several large items from the load. They also charged us $150 for “extra flights of stairs” when we only have one flight (apparently, one “flight” of stairs is only seven steps).
The movers failed to load many items we had specifically requested them to take. As a result, we spent hundreds to ship what we could and had to throw away many items, including irreplaceable antiques and other items with sentimental value.
They were also incredibly unprofessional. One of the movers used our bathroom without permission, which wouldn’t have been a big deal… except that they left the seat up and failed to flush the toilet. At the end of loading, the drop-off representative demanded a large tip or said we would owe hundreds more. When delivering our items, the movers only brought in 35 of our 104 boxes, stacking the rest haphazardly in our carport and leaving trash in our yard. Nearly all our furniture was damaged, including two end tables, a desk, an entertainment center, and a coffee table. One of the drop-off movers even harassed us, blaming their damages on our “cheap furniture” and then texting us hours later to continue “proving his point.”
When we contacted customer service, Christie R. provided a number of excuses for our poor experience, such as “delays and changes in logistics do happen in the moving industry” and “USA Moving Solutions apologizes to hear that some of your belongings were left behind regardless of informing the foreman of what's to be loaded, it is also the customers [sic] responsibility to insure [sic] that you and the foreman do one last walk through to insure [sic] no belongings were left behind. I can ensure that this was not intentional and an honest mistake that can happen.” Christie stated that they would not honor our request for a full or partial refund because the company did “render the services per [our] estimate,” but promised to send us a form we could use to file damage claims (of course, she never did). However, she did kindly let us know that she had “informed” her manager about our concerns. A week later, Samuel G. contacted us requesting a phone conversation but then failed to respond when we informed him that we’d prefer to communicate in writing.
In the end, we got scammed into a premium “stress-free” move, but both USA Moving Solutions and Arena Van Lines / Boost Express Van Lines caused massive headaches, damage, frustration, and outrageous extra costs. USA Moving Solutions should take responsibility for partnering with such an awful company and issue at least a partial refund, but so far, they have refused our request. From start to finish, our move was a nightmarish experience, and we strongly recommend you go with basically any other company you can find – or just handle the move yourself. I can pretty much guarantee that even the hassle of a DIY cross-country move will be far less stressful and upsetting than what you get with USA Moving Solutions and Arena Van Lines / Boost Express Van Lines. Read More
Carlos J Chevez
2023-05-15
All I can say is exceptional service with usa moving solutions. I recently used USA Moving Solutions for a cross-country move and I have to say, their service was outstanding. :) From the initial contact to the final delivery of my belongings, the team showed an unparalleled level of professionalism and expertise.
The customer service was responsive and helpful, guiding me through the entire moving process. I didn't know there was so much to know. John gave me a clear and accurate estimates, ensuring no surprise costs. This level of transparency truly set my mind at ease.
What really stood out for me was the communication. USA moving Solutions kept me updated at every step of the move.
I highly recommend USA Moving Solutions to anyone in need of reliable and professional moving services. Whether you're planning a local move or a cross-country relocation. Thank you for your commitment to customer satisfaction and transparency. It's truly commendable. A big thumbs up to the entire team! Read More
Ivan Loffredo
2022-08-05
Those positive feedbacks you see, I have hard time to believe they are real.
If you want to have the worst experience, go with them.
I got charged double at the end, got into all scams you can possibly think while dealing with this process and got a lot of my things broken when they got to my new place. They do not move your things. They hire someone else and that is it. You are paying for them (for what?) for finding another bad company to make your move and they do trick you into thinking they will take care of your move and things properly. Had moved 4 times before this one and this is by far the worst experience I've ever had. Run away from them. Read More
Ivan Loffredo
2022-08-05
Those positive feedbacks you see, I have hard time to believe they are real.
If you want to have the worst experience, go with them.
I got charged double at the end, got into all scams you can possibly think while dealing with this process and got a lot of my things broken when they got to my new place. They do not move your things. They hire someone else and that is it. You are paying for them (for what?) for finding another bad company to make your move and they do trick you into thinking they will take care of your move and things properly. Had moved 4 times before this one and this is by far the worst experience I've ever had. Run away from them. Read More
Tanyshia
2022-05-24
I moved from California to Georgia. As you can imagine, there were a lot of moving parts. My move was scheduled to be picked up by J&B Relocation Services (a third party) on April 30th. I was told by USA Moving that pickup would be between 3-4 pm. J&B said they’d come between 11-12. So no clear pickup time. Luckily my mom was able to coordinate the move as I was already in Georgia to start a new job.
I waited until after 4pm on April 30th and contacted customer service and they reached out to J&B. USA Moving told me it was due to an earlier delayed move, J&B told me it was due to truck issues and that they would come on May 1st. I was then contacted at 6:55am on May 1st and told that they were at my storage unit. No prior notice was given. The issue is that on Sundays, my storage unit is not open until 10. I ask if they could come back at 10 and they say that I will be charged $75 per hour for the delay. I contact USA Moving and Samuel told me it was “my fault” and that it was “poor planning on both J&B and the customer (me)” so, yes, I will be charged and that I should have disclosed the storage unit hours. While I agree I should have told them the hours, the earliest THEY said they’d pick up was 11am, and the only reason the move was delayed was due to a delay on THEIR part and had I been given CLEAR pickup window times, I would have been able to notify them. Also, that’s just plain rude and terrible customer service.
After they began loading, they told me that I was over the alloted cubic feet (keep in mind that I went over the inventory list 3 times with Luis, so there was plenty of opportunities for him to give me an accurate estimate), and that the additional charge was almost $1,400. When I asked for clarification on the charges, either Abreyao or Isaac from J&B (not sure who I was speaking to) told me he explained it to my mom and won’t repeat himself and HUNG UP ON ME! J&B offered a $300 discount but again, my quote should have been honored. I was also charged a “long carry” fee (since they had to walk farther than 75 feet) even though they could have parked the truck at any of the 3 other doors and “other fees” which they have yet to explain.
On delivery, they asked if I could receive my items on May 18th or 19th and I said ok because I wanted to be done with them. On May 20th, I had to call them to get an update and they said they driver is on his way and he’ll be there on May 23rd. On May 22nd, I get a call at 12pm from the driver asking to deliver that afternoon and at 7:30pm he called and said he was 20 minutes away. He told me that technically I should be charged another long carry fee (because 75 feet is like, two steps away from the truck) but that he’d wave it. A good number of my boxes were busted open and taped back together half hazardously. I haven’t been able to check if anything is broken or not.
I hated this whole process, especially the lack of service I received from both USA Moving and J&B on the day of pickup.
Save yourself time, and money (because the quote they give you is WAY off) and go with another company. They reel you in with cheap prices but ended up being way more expensive than other companies (like PODS) with all of their additional fees. Read More
Tanyshia
2022-05-24
I moved from California to Georgia. As you can imagine, there were a lot of moving parts. My move was scheduled to be picked up by J&B Relocation Services (a third party) on April 30th. I was told by USA Moving that pickup would be between 3-4 pm. J&B said they’d come between 11-12. So no clear pickup time. Luckily my mom was able to coordinate the move as I was already in Georgia to start a new job.
I waited until after 4pm on April 30th and contacted customer service and they reached out to J&B. USA Moving told me it was due to an earlier delayed move, J&B told me it was due to truck issues and that they would come on May 1st. I was then contacted at 6:55am on May 1st and told that they were at my storage unit. No prior notice was given. The issue is that on Sundays, my storage unit is not open until 10. I ask if they could come back at 10 and they say that I will be charged $75 per hour for the delay. I contact USA Moving and Samuel told me it was “my fault” and that it was “poor planning on both J&B and the customer (me)” so, yes, I will be charged and that I should have disclosed the storage unit hours. While I agree I should have told them the hours, the earliest THEY said they’d pick up was 11am, and the only reason the move was delayed was due to a delay on THEIR part and had I been given CLEAR pickup window times, I would have been able to notify them. Also, that’s just plain rude and terrible customer service.
After they began loading, they told me that I was over the alloted cubic feet (keep in mind that I went over the inventory list 3 times with Luis, so there was plenty of opportunities for him to give me an accurate estimate), and that the additional charge was almost $1,400. When I asked for clarification on the charges, either Abreyao or Isaac from J&B (not sure who I was speaking to) told me he explained it to my mom and won’t repeat himself and HUNG UP ON ME! J&B offered a $300 discount but again, my quote should have been honored. I was also charged a “long carry” fee (since they had to walk farther than 75 feet) even though they could have parked the truck at any of the 3 other doors and “other fees” which they have yet to explain.
On delivery, they asked if I could receive my items on May 18th or 19th and I said ok because I wanted to be done with them. On May 20th, I had to call them to get an update and they said they driver is on his way and he’ll be there on May 23rd. On May 22nd, I get a call at 12pm from the driver asking to deliver that afternoon and at 7:30pm he called and said he was 20 minutes away. He told me that technically I should be charged another long carry fee (because 75 feet is like, two steps away from the truck) but that he’d wave it. A good number of my boxes were busted open and taped back together half hazardously. I haven’t been able to check if anything is broken or not.
I hated this whole process, especially the lack of service I received from both USA Moving and J&B on the day of pickup.
Save yourself time, and money (because the quote they give you is WAY off) and go with another company. They reel you in with cheap prices but ended up being way more expensive than other companies (like PODS) with all of their additional fees. Read More
Tanyshia
2022-05-24
I moved from California to Georgia. As you can imagine, there were a lot of moving parts. My move was scheduled to be picked up by J&B Relocation Services (a third party) on April 30th. I was told by USA Moving that pickup would be between 3-4 pm. J&B said they’d come between 11-12. So no clear pickup time. Luckily my mom was able to coordinate the move as I was already in Georgia to start a new job.
I waited until after 4pm on April 30th and contacted customer service and they reached out to J&B. USA Moving told me it was due to an earlier delayed move, J&B told me it was due to truck issues and that they would come on May 1st. I was then contacted at 6:55am on May 1st and told that they were at my storage unit. No prior notice was given. The issue is that on Sundays, my storage unit is not open until 10. I ask if they could come back at 10 and they say that I will be charged $75 per hour for the delay. I contact USA Moving and Samuel told me it was “my fault” and that it was “poor planning on both J&B and the customer (me)” so, yes, I will be charged and that I should have disclosed the storage unit hours. While I agree I should have told them the hours, the earliest THEY said they’d pick up was 11am, and the only reason the move was delayed was due to a delay on THEIR part and had I been given CLEAR pickup window times, I would have been able to notify them. Also, that’s just plain rude and terrible customer service.
After they began loading, they told me that I was over the alloted cubic feet (keep in mind that I went over the inventory list 3 times with Luis, so there was plenty of opportunities for him to give me an accurate estimate), and that the additional charge was almost $1,400. When I asked for clarification on the charges, either Abreyao or Isaac from J&B (not sure who I was speaking to) told me he explained it to my mom and won’t repeat himself and HUNG UP ON ME! J&B offered a $300 discount but again, my quote should have been honored. I was also charged a “long carry” fee (since they had to walk farther than 75 feet) even though they could have parked the truck at any of the 3 other doors and “other fees” which they have yet to explain.
On delivery, they asked if I could receive my items on May 18th or 19th and I said ok because I wanted to be done with them. On May 20th, I had to call them to get an update and they said they driver is on his way and he’ll be there on May 23rd. On May 22nd, I get a call at 12pm from the driver asking to deliver that afternoon and at 7:30pm he called and said he was 20 minutes away. He told me that technically I should be charged another long carry fee (because 75 feet is like, two steps away from the truck) but that he’d wave it. A good number of my boxes were busted open and taped back together half hazardously. I haven’t been able to check if anything is broken or not.
I hated this whole process, especially the lack of service I received from both USA Moving and J&B on the day of pickup.
Save yourself time, and money (because the quote they give you is WAY off) and go with another company. They reel you in with cheap prices but ended up being way more expensive than other companies (like PODS) with all of their additional fees. Read More
Tanyshia
2022-05-24
I moved from California to Georgia. As you can imagine, there were a lot of moving parts. My move was scheduled to be picked up by J&B Relocation Services (a third party) on April 30th. I was told by USA Moving that pickup would be between 3-4 pm. J&B said they’d come between 11-12. So no clear pickup time. Luckily my mom was able to coordinate the move as I was already in Georgia to start a new job.
I waited until after 4pm on April 30th and contacted customer service and they reached out to J&B. USA Moving told me it was due to an earlier delayed move, J&B told me it was due to truck issues and that they would come on May 1st. I was then contacted at 6:55am on May 1st and told that they were at my storage unit. No prior notice was given. The issue is that on Sundays, my storage unit is not open until 10. I ask if they could come back at 10 and they say that I will be charged $75 per hour for the delay. I contact USA Moving and Samuel told me it was “my fault” and that it was “poor planning on both J&B and the customer (me)” so, yes, I will be charged and that I should have disclosed the storage unit hours. While I agree I should have told them the hours, the earliest THEY said they’d pick up was 11am, and the only reason the move was delayed was due to a delay on THEIR part and had I been given CLEAR pickup window times, I would have been able to notify them. Also, that’s just plain rude and terrible customer service.
After they began loading, they told me that I was over the alloted cubic feet (keep in mind that I went over the inventory list 3 times with Luis, so there was plenty of opportunities for him to give me an accurate estimate), and that the additional charge was almost $1,400. When I asked for clarification on the charges, either Abreyao or Isaac from J&B (not sure who I was speaking to) told me he explained it to my mom and won’t repeat himself and HUNG UP ON ME! J&B offered a $300 discount but again, my quote should have been honored. I was also charged a “long carry” fee (since they had to walk farther than 75 feet) even though they could have parked the truck at any of the 3 other doors and “other fees” which they have yet to explain.
On delivery, they asked if I could receive my items on May 18th or 19th and I said ok because I wanted to be done with them. On May 20th, I had to call them to get an update and they said they driver is on his way and he’ll be there on May 23rd. On May 22nd, I get a call at 12pm from the driver asking to deliver that afternoon and at 7:30pm he called and said he was 20 minutes away. He told me that technically I should be charged another long carry fee (because 75 feet is like, two steps away from the truck) but that he’d wave it. A good number of my boxes were busted open and taped back together half hazardously. I haven’t been able to check if anything is broken or not.
I hated this whole process, especially the lack of service I received from both USA Moving and J&B on the day of pickup.
Save yourself time, and money (because the quote they give you is WAY off) and go with another company. They reel you in with cheap prices but ended up being way more expensive than other companies (like PODS) with all of their additional fees. Read More
Tanyshia
2022-05-24
I moved from California to Georgia. As you can imagine, there were a lot of moving parts. My move was scheduled to be picked up by J&B Relocation Services (a third party) on April 30th. I was told by USA Moving that pickup would be between 3-4 pm. J&B said they’d come between 11-12. So no clear pickup time. Luckily my mom was able to coordinate the move as I was already in Georgia to start a new job.
I waited until after 4pm on April 30th and contacted customer service and they reached out to J&B. USA Moving told me it was due to an earlier delayed move, J&B told me it was due to truck issues and that they would come on May 1st. I was then contacted at 6:55am on May 1st and told that they were at my storage unit. No prior notice was given. The issue is that on Sundays, my storage unit is not open until 10. I ask if they could come back at 10 and they say that I will be charged $75 per hour for the delay. I contact USA Moving and Samuel told me it was “my fault” and that it was “poor planning on both J&B and the customer (me)” so, yes, I will be charged and that I should have disclosed the storage unit hours. While I agree I should have told them the hours, the earliest THEY said they’d pick up was 11am, and the only reason the move was delayed was due to a delay on THEIR part and had I been given CLEAR pickup window times, I would have been able to notify them. Also, that’s just plain rude and terrible customer service.
After they began loading, they told me that I was over the alloted cubic feet (keep in mind that I went over the inventory list 3 times with Luis, so there was plenty of opportunities for him to give me an accurate estimate), and that the additional charge was almost $1,400. When I asked for clarification on the charges, either Abreyao or Isaac from J&B (not sure who I was speaking to) told me he explained it to my mom and won’t repeat himself and HUNG UP ON ME! J&B offered a $300 discount but again, my quote should have been honored. I was also charged a “long carry” fee (since they had to walk farther than 75 feet) even though they could have parked the truck at any of the 3 other doors and “other fees” which they have yet to explain.
On delivery, they asked if I could receive my items on May 18th or 19th and I said ok because I wanted to be done with them. On May 20th, I had to call them to get an update and they said they driver is on his way and he’ll be there on May 23rd. On May 22nd, I get a call at 12pm from the driver asking to deliver that afternoon and at 7:30pm he called and said he was 20 minutes away. He told me that technically I should be charged another long carry fee (because 75 feet is like, two steps away from the truck) but that he’d wave it. A good number of my boxes were busted open and taped back together half hazardously. I haven’t been able to check if anything is broken or not.
I hated this whole process, especially the lack of service I received from both USA Moving and J&B on the day of pickup.
Save yourself time, and money (because the quote they give you is WAY off) and go with another company. They reel you in with cheap prices but ended up being way more expensive than other companies (like PODS) with all of their additional fees. Read More
Tanyshia
2022-05-24
I moved from California to Georgia. As you can imagine, there were a lot of moving parts. My move was scheduled to be picked up by J&B Relocation Services (a third party) on April 30th. I was told by USA Moving that pickup would be between 3-4 pm. J&B said they’d come between 11-12. So no clear pickup time. Luckily my mom was able to coordinate the move as I was already in Georgia to start a new job.
I waited until after 4pm on April 30th and contacted customer service and they reached out to J&B. USA Moving told me it was due to an earlier delayed move, J&B told me it was due to truck issues and that they would come on May 1st. I was then contacted at 6:55am on May 1st and told that they were at my storage unit. No prior notice was given. The issue is that on Sundays, my storage unit is not open until 10. I ask if they could come back at 10 and they say that I will be charged $75 per hour for the delay. I contact USA Moving and Samuel told me it was “my fault” and that it was “poor planning on both J&B and the customer (me)” so, yes, I will be charged and that I should have disclosed the storage unit hours. While I agree I should have told them the hours, the earliest THEY said they’d pick up was 11am, and the only reason the move was delayed was due to a delay on THEIR part and had I been given CLEAR pickup window times, I would have been able to notify them. Also, that’s just plain rude and terrible customer service.
After they began loading, they told me that I was over the alloted cubic feet (keep in mind that I went over the inventory list 3 times with Luis, so there was plenty of opportunities for him to give me an accurate estimate), and that the additional charge was almost $1,400. When I asked for clarification on the charges, either Abreyao or Isaac from J&B (not sure who I was speaking to) told me he explained it to my mom and won’t repeat himself and HUNG UP ON ME! J&B offered a $300 discount but again, my quote should have been honored. I was also charged a “long carry” fee (since they had to walk farther than 75 feet) even though they could have parked the truck at any of the 3 other doors and “other fees” which they have yet to explain.
On delivery, they asked if I could receive my items on May 18th or 19th and I said ok because I wanted to be done with them. On May 20th, I had to call them to get an update and they said they driver is on his way and he’ll be there on May 23rd. On May 22nd, I get a call at 12pm from the driver asking to deliver that afternoon and at 7:30pm he called and said he was 20 minutes away. He told me that technically I should be charged another long carry fee (because 75 feet is like, two steps away from the truck) but that he’d wave it. A good number of my boxes were busted open and taped back together half hazardously. I haven’t been able to check if anything is broken or not.
I hated this whole process, especially the lack of service I received from both USA Moving and J&B on the day of pickup.
Save yourself time, and money (because the quote they give you is WAY off) and go with another company. They reel you in with cheap prices but ended up being way more expensive than other companies (like PODS) with all of their additional fees. Read More
Dev Dev
2022-05-21
One of the worst experiences ever for moving me and my partner have every had. I’ve done moving work as well as moved my entire life due to the military. We were misled, items were lost, and several items were delivered completely destroyed ( these were items packed by the movers). Not to mention delivery was outside the estimated delivery window.
The people contracted to pick up our items didn’t show up with everything they were supposed to, even folded my mattress instead of using the mattress covered we were charged for. Then they increased the price after loading everything without even talking to us before hand. All our boxes arrived smashed too.
The only good thing about this experience were the two gentlemen who unloaded the truck at drop off.
Should be stated this was a cross country move. Read More
Dev Dev
2022-05-21
One of the worst experiences ever for moving me and my partner have every had. I’ve done moving work as well as moved my entire life due to the military. We were misled, items were lost, and several items were delivered completely destroyed ( these were items packed by the movers). Not to mention delivery was outside the estimated delivery window.
The people contracted to pick up our items didn’t show up with everything they were supposed to, even folded my mattress instead of using the mattress covered we were charged for. Then they increased the price after loading everything without even talking to us before hand. All our boxes arrived smashed too.
The only good thing about this experience were the two gentlemen who unloaded the truck at drop off.
Should be stated this was a cross country move. Read More
Dev Dev
2022-05-21
One of the worst experiences ever for moving me and my partner have every had. I’ve done moving work as well as moved my entire life due to the military. We were misled, items were lost, and several items were delivered completely destroyed ( these were items packed by the movers). Not to mention delivery was outside the estimated delivery window.
The people contracted to pick up our items didn’t show up with everything they were supposed to, even folded my mattress instead of using the mattress covered we were charged for. Then they increased the price after loading everything without even talking to us before hand. All our boxes arrived smashed too.
The only good thing about this experience were the two gentlemen who unloaded the truck at drop off.
Should be stated this was a cross country move. Read More
Dev Dev
2022-05-21
One of the worst experiences ever for moving me and my partner have every had. I’ve done moving work as well as moved my entire life due to the military. We were misled, items were lost, and several items were delivered completely destroyed ( these were items packed by the movers). Not to mention delivery was outside the estimated delivery window.
The people contracted to pick up our items didn’t show up with everything they were supposed to, even folded my mattress instead of using the mattress covered we were charged for. Then they increased the price after loading everything without even talking to us before hand. All our boxes arrived smashed too.
The only good thing about this experience were the two gentlemen who unloaded the truck at drop off.
Should be stated this was a cross country move. Read More
Sam G
2021-12-22
At first I was skeptical, I read all these reviews in horror however, this was such a great move. Ryan gave me such great price and Prepared me what to expect. The day of the move I had questions and they answered every question that I had. Great move, great people and I would recommend 100 percent of the time. Thank you all Read More