Companies List

Hunter S.

Austin, TX

2023-08-17

Very late and ruined my furniture. My move was scheduled for 1 PM - 4 PM window and the moving team didn't show up until 6:30 PM. When the team showed up - the inside of the truck was covered in charcoal soot. The moving team/truck had just moved an old BBQ Pit (unbeknownst to me) in the previous customers move. Resulting in my furniture being covered in black stains and marks. The couches were white and are now ruined - awaiting settlement from them now. I truly don't recommend this company to anyone who expects their furniture to be treated with respect and care. Paid $500+ for them to ruin a $3000 couch...pure misery. Read More

Maureen Gehring

2022-04-24

I had used this company twice before, the last time 3 years ago, and NEVER had a problem! The crew was always great, and nothing got damaged. So naturally, I chose them with our most recent move without a second thought....what a nightmare! The crew did hustle, I give them that, but one of the crew members was playing loud, vulgar music that we could all hear, and multiple pieces (about 7) of my furniture was damaged. Im not talking a tiny scratch, but gouges out of my new furniture. They didn't even put our bed back together right, if we hadn't checked, and decided just to lay down, it would've broken our frame. I happened to notice the frame was wobbly, so that's how we figured it out. I called the company, got reimbursed for 100 bucks for the time it took us to set up our bed right ourselves. I sent pics of all of the damage, along with receipts, and got an email back saying they could give us 300 bucks. I spent over 1000 for the move. Plus the thousands previously, but I guess being a loyal, return customer means nothing. I called corporate, which is a joke because they just go along with whatever the local franchise decides. The lady at corporate was rude, not helpful, and when I told her how new and special this furniture was to me, she said I decided what my furniture meant to me by not getting the more expensive insurance when I signed the contract. I told her I didnt think I needed to because of the wonderful service we had always gotten previously, so I had confidence in them enough NOT to have to get extra insurance. In the end, it was decided by corporate that I would have to settle for 300. I sent an email to the local company that I hope they would do the right thing, and that we wouldn't be using them in the future, or recommending them to others. Here it is, 2 months later, and no check at all. Not even the 300. As for the unprofessional team member, the local manager said they would send out an email, saying to watch what kind of music/language they listened to at job sites. I don't know what's changed, but this was a completely different and disappointing experience. And to be treated so rudely on top of it, when I was calm, cooperative and respectful to all involved. I wouldn't recommend anyone use this company, or at least purchase the extra insurance cause you're obviously going to need it!! Read More

Maureen Gehring

2022-04-24

I had used this company twice before, the last time 3 years ago, and NEVER had a problem! The crew was always great, and nothing got damaged. So naturally, I chose them with our most recent move without a second thought....what a nightmare! The crew did hustle, I give them that, but one of the crew members was playing loud, vulgar music that we could all hear, and multiple pieces (about 7) of my furniture was damaged. Im not talking a tiny scratch, but gouges out of my new furniture. They didn't even put our bed back together right, if we hadn't checked, and decided just to lay down, it would've broken our frame. I happened to notice the frame was wobbly, so that's how we figured it out. I called the company, got reimbursed for 100 bucks for the time it took us to set up our bed right ourselves. I sent pics of all of the damage, along with receipts, and got an email back saying they could give us 300 bucks. I spent over 1000 for the move. Plus the thousands previously, but I guess being a loyal, return customer means nothing. I called corporate, which is a joke because they just go along with whatever the local franchise decides. The lady at corporate was rude, not helpful, and when I told her how new and special this furniture was to me, she said I decided what my furniture meant to me by not getting the more expensive insurance when I signed the contract. I told her I didnt think I needed to because of the wonderful service we had always gotten previously, so I had confidence in them enough NOT to have to get extra insurance. In the end, it was decided by corporate that I would have to settle for 300. I sent an email to the local company that I hope they would do the right thing, and that we wouldn't be using them in the future, or recommending them to others. Here it is, 2 months later, and no check at all. Not even the 300. As for the unprofessional team member, the local manager said they would send out an email, saying to watch what kind of music/language they listened to at job sites. I don't know what's changed, but this was a completely different and disappointing experience. And to be treated so rudely on top of it, when I was calm, cooperative and respectful to all involved. I wouldn't recommend anyone use this company, or at least purchase the extra insurance cause you're obviously going to need it!! Read More

Maureen Gehring

2022-04-24

I had used this company twice before, the last time 3 years ago, and NEVER had a problem! The crew was always great, and nothing got damaged. So naturally, I chose them with our most recent move without a second thought....what a nightmare! The crew did hustle, I give them that, but one of the crew members was playing loud, vulgar music that we could all hear, and multiple pieces (about 7) of my furniture was damaged. Im not talking a tiny scratch, but gouges out of my new furniture. They didn't even put our bed back together right, if we hadn't checked, and decided just to lay down, it would've broken our frame. I happened to notice the frame was wobbly, so that's how we figured it out. I called the company, got reimbursed for 100 bucks for the time it took us to set up our bed right ourselves. I sent pics of all of the damage, along with receipts, and got an email back saying they could give us 300 bucks. I spent over 1000 for the move. Plus the thousands previously, but I guess being a loyal, return customer means nothing. I called corporate, which is a joke because they just go along with whatever the local franchise decides. The lady at corporate was rude, not helpful, and when I told her how new and special this furniture was to me, she said I decided what my furniture meant to me by not getting the more expensive insurance when I signed the contract. I told her I didnt think I needed to because of the wonderful service we had always gotten previously, so I had confidence in them enough NOT to have to get extra insurance. In the end, it was decided by corporate that I would have to settle for 300. I sent an email to the local company that I hope they would do the right thing, and that we wouldn't be using them in the future, or recommending them to others. Here it is, 2 months later, and no check at all. Not even the 300. As for the unprofessional team member, the local manager said they would send out an email, saying to watch what kind of music/language they listened to at job sites. I don't know what's changed, but this was a completely different and disappointing experience. And to be treated so rudely on top of it, when I was calm, cooperative and respectful to all involved. I wouldn't recommend anyone use this company, or at least purchase the extra insurance cause you're obviously going to need it!! Read More

Genny R.

2015-03-03

It did not go well at all. I will only highlight the major issues below and skip other minor ones. 1. When I called to hire them the only specific item I made them aware of that would take great care was the Big Green Egg bbq pit. I spoke with Johnathan Dennis who assured me they had a specific process to move these heavy items and it would be taken care of. The process was to show up a day early to crate up the Big Green Egg BBQ pit. They did not show up to do this, as they said would and their policy requires. On the day of the move, Nov. 21st, 2014, the team leader of the moving team had a specific waiver to sign which he said was required when moving a Big Green Egg WHICH I DID NOT SIGN since they did not bother to crate it up. At any rate, he told me he had moved about 15 of these and not to worry. When moving, two other members of the team dropped it and broke it into many pieces (it is ceramic). See pics. I made a claim for the cost of the bbq pit at 999.99 on December 3rd, 2014. I did not hear anything from them so I followed up with Stephanie Hagen by email every so often who kept assuring me they would get back to me soon. On January 19th they sent me a check for 120.00 based on .60 cents a pound and if I have any questions to let them know in writing. No regard for them not following their own process, no regard for the waiver not being signed and very poor communication overall. 2. They dropped the wooden 8 foot dining room table directly onto the driveway when one guy tried to move it. It is damaged on the corner as well. I did not bother to include in a damage claim so shame on me but this was a totally avoidable mistake. The team leader looked at his guy and ran out to help him once he noticed he was trying to move it along. 3. I noticed later they ran over a permanent light fixture I had in my lawn. I didn't immediately notice as it was totally submerged in my lawn beneath their tire track. This was also a new home to me and I wasn't familiar with all the lights I have. Read More

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