Companies List

Dami F.

Boston, MA

2023-06-03

Do not use them I repeat do not use them, I cannot stress how bad this company is. My bill started at 800 the Magically went to 900 for supplies. They only had to move a bed a dresser a night stand some bags and 2 side tables. They started at 1:25 at 3:25 when I called the driver he claimed he is in the highway which was a lie i was only moving 15 minutes down the street. Matters worst they left a few of my items at the house and broke my TV, and I had to set up my bed by myself no help from them . Then have the audacity to offer me 25.00 for my 65 inch Samsung Tv that I paid almost a 1000.00 for last year. I'd rather put the items on my back and carry them like how Christ Carried his cross to Calvary before using them again and that's on God. Read More

Dami F.

Boston, MA

2023-06-03

Do not use them I repeat do not use them, I cannot stress how bad this company is. My bill started at 800 the Magically went to 900 for supplies. They only had to move a bed a dresser a night stand some bags and 2 side tables. They started at 1:25 at 3:25 when I called the driver he claimed he is in the highway which was a lie i was only moving 15 minutes down the street. Matters worst they left a few of my items at the house and broke my TV, and I had to set up my bed by myself no help from them . Then have the audacity to offer me 25.00 for my 65 inch Samsung Tv that I paid almost a 1000.00 for last year. I'd rather put the items on my back and carry them like how Christ Carried his cross to Calvary before using them again and that's on God. Read More

Dami F.

Boston, MA

2023-06-03

Do not use them I repeat do not use them, I cannot stress how bad this company is. My bill started at 800 the Magically went to 900 for supplies. They only had to move a bed a dresser a night stand some bags and 2 side tables. They started at 1:25 at 3:25 when I called the driver he claimed he is in the highway which was a lie i was only moving 15 minutes down the street. Matters worst they left a few of my items at the house and broke my TV, and I had to set up my bed by myself no help from them . Then have the audacity to offer me 25.00 for my 65 inch Samsung Tv that I paid almost a 1000.00 for last year. I'd rather put the items on my back and carry them like how Christ Carried his cross to Calvary before using them again and that's on God. Read More

Dami F.

Boston, MA

2023-06-03

Do not use them I repeat do not use them, I cannot stress how bad this company is. My bill started at 800 the Magically went to 900 for supplies. They only had to move a bed a dresser a night stand some bags and 2 side tables. They started at 1:25 at 3:25 when I called the driver he claimed he is in the highway which was a lie i was only moving 15 minutes down the street. Matters worst they left a few of my items at the house and broke my TV, and I had to set up my bed by myself no help from them . Then have the audacity to offer me 25.00 for my 65 inch Samsung Tv that I paid almost a 1000.00 for last year. I'd rather put the items on my back and carry them like how Christ Carried his cross to Calvary before using them again and that's on God. Read More

Andrew B.

Tamarac, FL

2022-12-21

I have to give one star, and cannot provide any negative ones unfortunately. On December 3rd, 2022 I hired what I thought would be Two Men and a Truck out of Davie, Florida. Instead I was provided two bum thieves and with a truck. The two names of the thieves they provided me were Kevin and Demonte. They first arrived between 8-9 in the morning on December 3rd 2022. They had the simple job of moving my stuff from a storage unit to less than 5 miles away at my new residence. The first moving company that moved me in a month prior were All My Sons. It took All My Sons a total of to pack up my previous apartment and store it in the storage facility. Kevin and Demonte took a total of 5.5 hours to move my stuff from the storage unit to my new residence when my belongings were already packed. So they obviously took their time to inflate the bill. While they were preforming the move, they continued to drop my belongings. They even said after dropping the headboard to my bed, and damaging it, "Why does this shit keep falling?" They actually asked me that. Are you kidding me? I hired them for a professional moving service. If I wanted it to take 5.5 hours and have my belongings damaged in the process, I would have moved it myself. Of the damages I noticed when they were dropping my belongings were a headboard and media stand. For the media stand, they claimed that it snapped back together. You can see in the images at the end of this post how it does not just snap back together, and that they destroyed it when they dropped it. Also when I hired them, I was informed by their sales rep that they had power tools to put furniture together. This was a lie. They did not carry any power tools, and just dumped my furniture in pieces in my new apartment. The following day as I was unpacking, I noticed a box labeled PS5, PS4, and PS3 games was open. It then occurred to me why it took such a long time for them to move my belongings. Not only were they dropping and damaging my belongings, but they were also stealing from me. 5 PS5 games are missing from that box. When I made these claims of damages and theft totaling to the amount of $1083.71, Dallas Gilbert responded to it. He identified himself as the Operations and Compliance Manager. He offered me a total of $60.00 for the $1083.71 in damages and stolen property. An amount which I am refusing to accept. He went ahead and mailed the check regardless, which is not going to be cashed. Instead as of right now, I am disputing their payment with my credit card company, and if that does not prove to satisfy the debt they owe me, I will be suing them. The point of my story is not to hire this company out of Davie, Florida. Unless you are interested in being provided Two Bum Thieves with a Truck to damage and steal your possessions, and then charge you an inflated bill for the time it took them to steal from you. Read More

Andrew B.

Tamarac, FL

2022-12-21

I have to give one star, and cannot provide any negative ones unfortunately. On December 3rd, 2022 I hired what I thought would be Two Men and a Truck out of Davie, Florida. Instead I was provided two bum thieves and with a truck. The two names of the thieves they provided me were Kevin and Demonte. They first arrived between 8-9 in the morning on December 3rd 2022. They had the simple job of moving my stuff from a storage unit to less than 5 miles away at my new residence. The first moving company that moved me in a month prior were All My Sons. It took All My Sons a total of to pack up my previous apartment and store it in the storage facility. Kevin and Demonte took a total of 5.5 hours to move my stuff from the storage unit to my new residence when my belongings were already packed. So they obviously took their time to inflate the bill. While they were preforming the move, they continued to drop my belongings. They even said after dropping the headboard to my bed, and damaging it, "Why does this shit keep falling?" They actually asked me that. Are you kidding me? I hired them for a professional moving service. If I wanted it to take 5.5 hours and have my belongings damaged in the process, I would have moved it myself. Of the damages I noticed when they were dropping my belongings were a headboard and media stand. For the media stand, they claimed that it snapped back together. You can see in the images at the end of this post how it does not just snap back together, and that they destroyed it when they dropped it. Also when I hired them, I was informed by their sales rep that they had power tools to put furniture together. This was a lie. They did not carry any power tools, and just dumped my furniture in pieces in my new apartment. The following day as I was unpacking, I noticed a box labeled PS5, PS4, and PS3 games was open. It then occurred to me why it took such a long time for them to move my belongings. Not only were they dropping and damaging my belongings, but they were also stealing from me. 5 PS5 games are missing from that box. When I made these claims of damages and theft totaling to the amount of $1083.71, Dallas Gilbert responded to it. He identified himself as the Operations and Compliance Manager. He offered me a total of $60.00 for the $1083.71 in damages and stolen property. An amount which I am refusing to accept. He went ahead and mailed the check regardless, which is not going to be cashed. Instead as of right now, I am disputing their payment with my credit card company, and if that does not prove to satisfy the debt they owe me, I will be suing them. The point of my story is not to hire this company out of Davie, Florida. Unless you are interested in being provided Two Bum Thieves with a Truck to damage and steal your possessions, and then charge you an inflated bill for the time it took them to steal from you. Read More

Sonia Moultrie

2022-06-23

Nice scam you guys have going on. Horrible service, they lie and change quotes bc they hire other drivers, they don't drive your stuff. The lie about things you said when there was 5 witnesses. They break your electronics in front and offer less than $20. Everyone just find a truck driver owner or an organized company to move items. I got scammer but i feel even more bad for families and older people that have used them. Even looking their replies to other comments below, who responds to customer complaints that way… a child. Update response for below 6/23: Nope, not confused. Yes, it was the two men and a truck with the logo on it along with the two workers same company. My things where delivered in a much bigger truck than what it was picked up in. Its im the recent past and beyond exhausted from it. People just need an company with honest workers. Read More

Mabel R.

Fort Lauderdale, FL

2021-06-07

I had used Two men and a truck 4 times for all my moves. My recent experience was the worst I've ever had. My quote was for 4.5 to 5 hours at an estimated total of $1400. I had everything packed in boxes with the exclusion of our record collection which was all in crates (and we previously advised them of this during the quote). It took them 10 hours to move and they charged us double what we were quoted. They were incredibly disorganized and careless. All boxes were clearly labeled, yet they left boxes wherever, stacking heavier items on top of items clearly labeled "fragile". My entire dish set was completely shattered! Other items were broken, furniture chipped and floor scratched. I've been trying for a month to speak to someone and get a resolution but they don't seem to care about their customers because they don't call me back. The movers seemed to be purposely taking longer to move items and lied about the number of furniture pieces we had when they reported their final report to their bosses. Will never use them again as they hold no accountability or respect for their customers. Read More

Mabel R.

Fort Lauderdale, FL

2021-06-07

I had used Two men and a truck 4 times for all my moves. My recent experience was the worst I've ever had. My quote was for 4.5 to 5 hours at an estimated total of $1400. I had everything packed in boxes with the exclusion of our record collection which was all in crates (and we previously advised them of this during the quote). It took them 10 hours to move and they charged us double what we were quoted. They were incredibly disorganized and careless. All boxes were clearly labeled, yet they left boxes wherever, stacking heavier items on top of items clearly labeled "fragile". My entire dish set was completely shattered! Other items were broken, furniture chipped and floor scratched. I've been trying for a month to speak to someone and get a resolution but they don't seem to care about their customers because they don't call me back. The movers seemed to be purposely taking longer to move items and lied about the number of furniture pieces we had when they reported their final report to their bosses. Will never use them again as they hold no accountability or respect for their customers. Read More

Mabel R.

Fort Lauderdale, FL

2021-06-07

I had used Two men and a truck 4 times for all my moves. My recent experience was the worst I've ever had. My quote was for 4.5 to 5 hours at an estimated total of $1400. I had everything packed in boxes with the exclusion of our record collection which was all in crates (and we previously advised them of this during the quote). It took them 10 hours to move and they charged us double what we were quoted. They were incredibly disorganized and careless. All boxes were clearly labeled, yet they left boxes wherever, stacking heavier items on top of items clearly labeled "fragile". My entire dish set was completely shattered! Other items were broken, furniture chipped and floor scratched. I've been trying for a month to speak to someone and get a resolution but they don't seem to care about their customers because they don't call me back. The movers seemed to be purposely taking longer to move items and lied about the number of furniture pieces we had when they reported their final report to their bosses. Will never use them again as they hold no accountability or respect for their customers. Read More

Mabel R.

Fort Lauderdale, FL

2021-06-07

I had used Two men and a truck 4 times for all my moves. My recent experience was the worst I've ever had. My quote was for 4.5 to 5 hours at an estimated total of $1400. I had everything packed in boxes with the exclusion of our record collection which was all in crates (and we previously advised them of this during the quote). It took them 10 hours to move and they charged us double what we were quoted. They were incredibly disorganized and careless. All boxes were clearly labeled, yet they left boxes wherever, stacking heavier items on top of items clearly labeled "fragile". My entire dish set was completely shattered! Other items were broken, furniture chipped and floor scratched. I've been trying for a month to speak to someone and get a resolution but they don't seem to care about their customers because they don't call me back. The movers seemed to be purposely taking longer to move items and lied about the number of furniture pieces we had when they reported their final report to their bosses. Will never use them again as they hold no accountability or respect for their customers. Read More

Mabel R.

2021-06-07

I had used Two men and a truck 4 times for all my moves. My recent experience was the worst I’ve ever had. My quote was for 4.5 to 5 hours at an estimated total of $1400. I had everything packed in boxes with the exclusion of our record collection which was all in crates (and we previously advised them of this during the quote). It took them 10 hours to move and they charged us double what we were quoted. They were incredibly disorganized and careless. All boxes were clearly labeled, yet they left boxes wherever, stacking heavier items on top of items clearly labeled “fragile”. My entire dish set was completely shattered! Other items were broken, furniture chipped and floor scratched. I’ve been trying for a month to speak to someone and get a resolution but they don’t seem to care about their customers because they don’t call me back. The movers seemed to be purposely taking longer to move items and lied about the number of furniture pieces we had when they reported their final report to their bosses. Will never use them again as they hold no accountability or respect for their customers. Read More

Mabel R.

2021-06-07

I had used Two men and a truck 4 times for all my moves. My recent experience was the worst I’ve ever had. My quote was for 4.5 to 5 hours at an estimated total of $1400. I had everything packed in boxes with the exclusion of our record collection which was all in crates (and we previously advised them of this during the quote). It took them 10 hours to move and they charged us double what we were quoted. They were incredibly disorganized and careless. All boxes were clearly labeled, yet they left boxes wherever, stacking heavier items on top of items clearly labeled “fragile”. My entire dish set was completely shattered! Other items were broken, furniture chipped and floor scratched. I’ve been trying for a month to speak to someone and get a resolution but they don’t seem to care about their customers because they don’t call me back. The movers seemed to be purposely taking longer to move items and lied about the number of furniture pieces we had when they reported their final report to their bosses. Will never use them again as they hold no accountability or respect for their customers. Read More

Mabel R.

2021-06-07

I had used Two men and a truck 4 times for all my moves. My recent experience was the worst I’ve ever had. My quote was for 4.5 to 5 hours at an estimated total of $1400. I had everything packed in boxes with the exclusion of our record collection which was all in crates (and we previously advised them of this during the quote). It took them 10 hours to move and they charged us double what we were quoted. They were incredibly disorganized and careless. All boxes were clearly labeled, yet they left boxes wherever, stacking heavier items on top of items clearly labeled “fragile”. My entire dish set was completely shattered! Other items were broken, furniture chipped and floor scratched. I’ve been trying for a month to speak to someone and get a resolution but they don’t seem to care about their customers because they don’t call me back. The movers seemed to be purposely taking longer to move items and lied about the number of furniture pieces we had when they reported their final report to their bosses. Will never use them again as they hold no accountability or respect for their customers. Read More

Mabel R.

2021-06-07

I had used Two men and a truck 4 times for all my moves. My recent experience was the worst I’ve ever had. My quote was for 4.5 to 5 hours at an estimated total of $1400. I had everything packed in boxes with the exclusion of our record collection which was all in crates (and we previously advised them of this during the quote). It took them 10 hours to move and they charged us double what we were quoted. They were incredibly disorganized and careless. All boxes were clearly labeled, yet they left boxes wherever, stacking heavier items on top of items clearly labeled “fragile”. My entire dish set was completely shattered! Other items were broken, furniture chipped and floor scratched. I’ve been trying for a month to speak to someone and get a resolution but they don’t seem to care about their customers because they don’t call me back. The movers seemed to be purposely taking longer to move items and lied about the number of furniture pieces we had when they reported their final report to their bosses. Will never use them again as they hold no accountability or respect for their customers. Read More

Rm G.

Boca Raton, FL

2020-06-26

PLEASE DON'T USE THIS COMPANY! The worst experience even with movers. First of all, they sent me 3 guys that's look just release out of federal prison (full of tattoos, gold teeth and speaking English that we can hardly understand) the job was going to be from 8am to 5pm. My inventory supplied to her operator didn't fit the hours they supposed to do my moving so, mister manager (one of the three individuals sent) decided to cut my moving AT 1pm (strategy for bill more hours) and went to the location #2. In location #2, they decided to dropped everything without even locate boxes accordingly, then they told me that sorry but we can pick up more staff from your apartment because we have another job to do LATER TODAY. In other worlds they left me with half apartment in my old place. Also, I got a enormous bill which included all kind of mickey mouse charges. I ended up with 1 computer broken, 1 chair and 1 box missed. I claimed the chair and they are trying to pay me $0.60 per pound, so my zgallery chair now cost $6.00. about computer and box miss. I didn't even tried after trying to get the chair replaced. PLEASE, if you don't want to have a bad day and argument with bunch of RUDE people. DO Not use this company. This company has only name because they spend in advertisement. In my old location this moving company has been banned for repeatedly complaints Read More

Christina B.

Wilton Manors, FL

2020-05-01

Horrible !!!!!!!!!service !!!!!! they walked out mid job after scratching my floors with deep gashes. When I called I made it clear that the reason I needed movers was because I just put a brand new epoxy floor down. They wanted me to sign a release mid job after they saw the damage they did !!! No way!!!! They have no customer service ! I told them I needed floor protection when booking and they NEVER brought it ! I now have half my furniture in and have to pay for my brand new floors that cost thousands to get repaired ! Don't not trust these amateurs your furniture will be ruined ! The manager had to come and even admitted that his movers should have had me sign something before starting ! They literally left in the truck with half of my furniture moved in and now I'm stuck dealing with all of these damages . Had they handled this correctly and taken responsibility for fixing it and finishing the job I wouldn't be writing this review! Leave mid job ? The manager couldn't even face me , he sent his worker to talk to me because he knew he was wrong and how bad this looks as a business . I run my own business and this is NOT how you have people referring you Read More

Elizabeth C.

Davie, FL

2019-02-15

This moving company is by far the most unprofessional, incompetent, unnecessarily expensive for the horrific services it provides. I had a huge move this past week and specifically labeled all boxes and told the movers where to put the furniture corresponding boxes to the rooms I wanted them in. No, instead they through thousands of dollars worth of personal items and furniture into one single room. Broke, scratched many brand new pieces I had without care in the world because you were able to tell by the manner they handled my items. I mean what is the purpose of having movers if they're just going to cause you more agony by destroying your property and treating it like pure trash. Then I had this "manager" named Cody who was beyond incompetent calling to see if everything went well and as soon as I mentioned there was an issue she is now no where to be found. I will be filing a complaint with the better business bureau because it's unbelievable that you purchase additional insurance then your attempting to put in a claim and they fraud you by not providing the insurance but take your money. Take a look at the pictures and let me know if anyone should pay over 1k for such horrific services. Read More

Elizabeth C.

Davie, FL

2019-02-15

This moving company is by far the most unprofessional, incompetent, unnecessarily expensive for the horrific services it provides. I had a huge move this past week and specifically labeled all boxes and told the movers where to put the furniture corresponding boxes to the rooms I wanted them in. No, instead they through thousands of dollars worth of personal items and furniture into one single room. Broke, scratched many brand new pieces I had without care in the world because you were able to tell by the manner they handled my items. I mean what is the purpose of having movers if they're just going to cause you more agony by destroying your property and treating it like pure trash. Then I had this "manager" named Cody who was beyond incompetent calling to see if everything went well and as soon as I mentioned there was an issue she is now no where to be found. I will be filing a complaint with the better business bureau because it's unbelievable that you purchase additional insurance then your attempting to put in a claim and they fraud you by not providing the insurance but take your money. Take a look at the pictures and let me know if anyone should pay over 1k for such horrific services. Read More

Elizabeth C.

Davie, FL

2019-02-15

This moving company is by far the most unprofessional, incompetent, unnecessarily expensive for the horrific services it provides. I had a huge move this past week and specifically labeled all boxes and told the movers where to put the furniture corresponding boxes to the rooms I wanted them in. No, instead they through thousands of dollars worth of personal items and furniture into one single room. Broke, scratched many brand new pieces I had without care in the world because you were able to tell by the manner they handled my items. I mean what is the purpose of having movers if they're just going to cause you more agony by destroying your property and treating it like pure trash. Then I had this "manager" named Cody who was beyond incompetent calling to see if everything went well and as soon as I mentioned there was an issue she is now no where to be found. I will be filing a complaint with the better business bureau because it's unbelievable that you purchase additional insurance then your attempting to put in a claim and they fraud you by not providing the insurance but take your money. Take a look at the pictures and let me know if anyone should pay over 1k for such horrific services. Read More

Autumn G.

Boca Raton, FL

2019-01-07

I selected Two Men and a Truck because the woman I purchased my new home from used the company to move out of the home and had a good experience with no damage/issues. My experience interacting with your administrative office was fantastic, and the woman (Kay Wright) who helped coordinate my service seemed to be on the ball. We discussed rates and went through listing every piece of furniture in my home as well as the logistics relating to the new home. The new home was two stories, we had x many boxes, etc. The estimate was seemingly customized based specifically on what I needed, but you'll see below how this disaster unfolded. When only two gentlemen arrived to my house, I was concerned. When they started to load VERY SLOWLY and seemingly inefficiently, I was even more concerned. They seemed to be novices, and struggled with everything. One of them was new to the company and had no depth perception so he kept banging everything into the door jambs. It was frustrating but there was no major damage. About an hour in, I was told they would have to make two trips. Fine, I said. It took them about 4 hours to pack the truck and by the time they arrived to my new home, they were gassed. I was told by one of them that it was his last day and he hated that the company routinely set him up to fail with these jobs. Meaning, they didn't send enough people and he was always struggling with his assignments. He told me that only the expensive "preppy" jobs get the biggest and strongest team, etc. At this point, I was forced to authorize more time before they'd start unloading the truck. I was told 1 additional hour beyond the estimate. No way, I thought. These two amateurs attempted to begin bringing pieces upstairs. First piece - took a huge chunk out of my wood banister. Second piece - my son's custom Bellini crib - scratched across the entire front and on the wall. Third piece - Restoration Hardware king bed - they kept dropping the whole way up and then put it together incorrectly! They were so tired, they were barely walking back to the truck as they attempted to catch their breath. At this point we called headquarters and I made a complaint to General Manager John Schmidt that they were under gunned and wouldn't be able to finish the job, or would take two days doing so. I got the company line regarding an estimate being just an estimate, etc. In other words, we send whomever we want and you deal with their inefficiency and inability to do the job. And pay for it! I understand the process of an estimate to be a ballpark, but this was ridiculous. Two Men put their employees in a position where they could not succeed and it was on my dime. Second phone call to John and the two movers are now on the phone too, begging for help. He tells me help is now on the way and to hang in there. Three additional movers show up. They begin by trying to bring a desk up the stairs to the office. Literally drop it twice, scratch the wall, and the thing is broken in three pieces before they leave it in the garage and take off. I overheard them telling the original moving team that they didn't want $25 coming out of their payroll checks every week for the next few months. Clearly, the knew they were setup for failure. At this point, our new home has been damaged, most of our stuff is on the truck, and the two movers originally assigned to us are pissed and sitting in the truck to take another break. On the phone desperately with John Schmidt again, I am told that unless I want to incur additional damage that the best thing is to leave all of our stuff in the garage. This, after they clearly had the capability to move FAR MORE furniture of bigger sizes just the previous week! I am literally emailing John with photos of the damage in real time as I discover it at this point and he is reassuring me they'll have it repaired for me and not to worry. Completely terrifying to be in this position. After another 2 hours of these guys trudging through it, all of our stuff is in the garage and they leave. We had to hire additional movers weeks later to finish the job. The job was not completed and my furniture and home was damaged. After calling yet again regarding the damage I was given the phone number of their repair person and told to call and schedule time for him to come out. He came out and did the best job he could to repair the damage about 3 weeks later. It's not perfect but it helps. Unfortunately, he was unable to repair the desk and it went in the trash. When I called John Schmidt to find out how I would be reimbursed for the broken desk, per his previous statement, he told me the release I signed meant that I would be getting nothing. So, he lied. Even though he team clearly broke it, and it clearly could have been avoided. When I told him I would seek alternate remedies, he told me even if I sued him I would be get pennies on the dollar of the original value and he welcomed my doing so. Luckily, consumers also have Yelp. Read More

Autumn G.

Boca Raton, FL

2019-01-07

I selected Two Men and a Truck because the woman I purchased my new home from used the company to move out of the home and had a good experience with no damage/issues. My experience interacting with your administrative office was fantastic, and the woman (Kay Wright) who helped coordinate my service seemed to be on the ball. We discussed rates and went through listing every piece of furniture in my home as well as the logistics relating to the new home. The new home was two stories, we had x many boxes, etc. The estimate was seemingly customized based specifically on what I needed, but you'll see below how this disaster unfolded. When only two gentlemen arrived to my house, I was concerned. When they started to load VERY SLOWLY and seemingly inefficiently, I was even more concerned. They seemed to be novices, and struggled with everything. One of them was new to the company and had no depth perception so he kept banging everything into the door jambs. It was frustrating but there was no major damage. About an hour in, I was told they would have to make two trips. Fine, I said. It took them about 4 hours to pack the truck and by the time they arrived to my new home, they were gassed. I was told by one of them that it was his last day and he hated that the company routinely set him up to fail with these jobs. Meaning, they didn't send enough people and he was always struggling with his assignments. He told me that only the expensive "preppy" jobs get the biggest and strongest team, etc. At this point, I was forced to authorize more time before they'd start unloading the truck. I was told 1 additional hour beyond the estimate. No way, I thought. These two amateurs attempted to begin bringing pieces upstairs. First piece - took a huge chunk out of my wood banister. Second piece - my son's custom Bellini crib - scratched across the entire front and on the wall. Third piece - Restoration Hardware king bed - they kept dropping the whole way up and then put it together incorrectly! They were so tired, they were barely walking back to the truck as they attempted to catch their breath. At this point we called headquarters and I made a complaint to General Manager John Schmidt that they were under gunned and wouldn't be able to finish the job, or would take two days doing so. I got the company line regarding an estimate being just an estimate, etc. In other words, we send whomever we want and you deal with their inefficiency and inability to do the job. And pay for it! I understand the process of an estimate to be a ballpark, but this was ridiculous. Two Men put their employees in a position where they could not succeed and it was on my dime. Second phone call to John and the two movers are now on the phone too, begging for help. He tells me help is now on the way and to hang in there. Three additional movers show up. They begin by trying to bring a desk up the stairs to the office. Literally drop it twice, scratch the wall, and the thing is broken in three pieces before they leave it in the garage and take off. I overheard them telling the original moving team that they didn't want $25 coming out of their payroll checks every week for the next few months. Clearly, the knew they were setup for failure. At this point, our new home has been damaged, most of our stuff is on the truck, and the two movers originally assigned to us are pissed and sitting in the truck to take another break. On the phone desperately with John Schmidt again, I am told that unless I want to incur additional damage that the best thing is to leave all of our stuff in the garage. This, after they clearly had the capability to move FAR MORE furniture of bigger sizes just the previous week! I am literally emailing John with photos of the damage in real time as I discover it at this point and he is reassuring me they'll have it repaired for me and not to worry. Completely terrifying to be in this position. After another 2 hours of these guys trudging through it, all of our stuff is in the garage and they leave. We had to hire additional movers weeks later to finish the job. The job was not completed and my furniture and home was damaged. After calling yet again regarding the damage I was given the phone number of their repair person and told to call and schedule time for him to come out. He came out and did the best job he could to repair the damage about 3 weeks later. It's not perfect but it helps. Unfortunately, he was unable to repair the desk and it went in the trash. When I called John Schmidt to find out how I would be reimbursed for the broken desk, per his previous statement, he told me the release I signed meant that I would be getting nothing. So, he lied. Even though he team clearly broke it, and it clearly could have been avoided. When I told him I would seek alternate remedies, he told me even if I sued him I would be get pennies on the dollar of the original value and he welcomed my doing so. Luckily, consumers also have Yelp. Read More

Zach D.

Fort Lauderdale, FL

2015-06-29

2 Men and A Truck? Well, we actually received three guys while paying extra for the third guy which resulted in 2 men always sitting on the truck. We have moved 5 times to 3 different states in the last 4 years and never experienced this kind of poor service that this company provided us with our past move. My wife and I moved a quarter mile with a modest amount of furniture for a 2 bedroom unit. The day started out with the movers coming up and scooping everything out, the typical routine. 2 guys went downstairs to "prep" the truck while the third guy, who struggled for 25 minutes to untangle the plastic wrap and then another 25 minutes to wrap three pieces of furniture in turn making it a wrapping job of 2 hours in total for all of our furniture. As the one worker tried to untangle the wrap without scissors or a knife and with a screwdriver he repeatedly was dropping it on our nice Pottery Barn Media Console like it was a clearance item from IKEA. This does not seem like a company that actually takes care of YOUR furniture while during the move. I eventually became fed up and told him I would wrap furniture and he could carry boxes down...(What?!? is that what I paid them to do?) he became unnecessarily upset and refused saying the other guys are doing that. Oh, at this point I realized why they gave us an "upto" five hours quote max... this is hard to type but yes for our quarter mile move it cost over $1,000 dollars with a more than frustrating experience. We are stuck with these incompetent and slow movers for the next five hours which would consist of a slow pace/money sucking move filled with time spent standing on the truck, smoking cigarettes, and texting on their phones. I would have paid the $1,000 not to have to deal with these movers after two hours. Regardless of them milking the clock they did damage minimal furniture but I couldn't recommend this company to my noisiest neighbor I never wanted to live next to. Avoid at all cost Read More

Jay L.

2013-09-30

The salesman (Kenny) who came to assess our home and give us a price-quote was extremely professional, but that’s where the positive review ends. He came equipped with a tiny printer and was extremely friendly and helpful – gave the illusion that Two Men And A Truck would be a polished company worth the additional cost. Boy was I wrong. We scheduled the packing for one day and the moving for the next day. The packers did a fine job – faster and more efficient than I could be, but they did a poor job labeling boxes, and I found myself working extremely hard to ensure they worked the full amount of time, didn’t leave a ton of empty space in each box (those things are expensive!) and that they made notes of where items should go in the new house. At the end of day one I was exhausted, but not terribly dissatisfied. Day 2, move day. The movers arrived on time – the only plus for the day. They were rough with my furniture and didn’t wrap delicate pieces like my white fabric chairs (which are now ruined, with handprints and scratches), my china cabinet (which has a broken door) and my bedroom dresser (which is broken). Many of my picture frames needed retouching from scratches and scrapes as well. They didn't pack lunch for themselves, and told me that they needed me to go pick them up something, or they’d need to take an hour long break. That sounded a lot like blackmail to me, but since they were running slow, I went and picked up lunch. When I returned, the security guard at my building let me know that they had been messing around, and were wasting a lot of time – he was worried they wouldn't be done by 4:00 which is the cutoff time for movers in my building. He was right….Even though they’d been at the complex for five hours, they weren't halfway done. Even though boxes were labeled (Kitchen, Bedroom etc), they put things in random parts of the house, and wouldn't follow direction regarding where to put furniture. At the end of the day, I told them I wouldn’t sign the completion papers unless they moved furniture into the right places. They also didn’t give me the Angie’s List discount, and told me I’d have to call the office to get reimbursed. I asked him to call the office right there from my home, and after resisting for five minutes, he finally agreed – and I got my discount. The story went from bad to horrible when I followed up about the damaged furniture. It’s September 3rd now, and I still have not been compensated for the MANY pieces of furniture they damaged. They hire a service company to come try to fix things….that company is extremely unprofessional. Instead of scheduling a time to come fix things, they call you the day before and let you know a serviceperson will be in your area TOMORROW. Unless you don’t work, it’s impossible to schedule with them – they have the worst customer service I’ve ever seen. The first time we scheduled an appointment, I took off from work, and they cancelled halfway through the window of time because it was RAINING. Seriously? The second time around, the serviceman arrived after the mulit-hour window was already over, with a tiny box of paints and sprays….he wasn’t able to fix ANYTHING that was damaged. Emails went unanswered, no one ever called with any interest in addressing my concerns, and at one point someone offered me $100 to just go away. After sending them actual price quotes to repair the furniture, they upped the offer to $200. Then the man who offered the payment stopped working for the company. I will likely take the money rather than stay engaged in this debacle for the rest of the year....but I feel that my possessions were handled poorly, and that their customer service is severely lacking. Bottom line? There are so many movers in South Florida – I do NOT recommend using this company. They are highly reputable in other cities, and their national brand and service reputation is far superior to the local product. The South Florida operation was SERIOUSLY unprofessional. Poor quality, bad experience. Take your business elsewhere. Read More

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