Trinity Van Lines, Inc.
Reviews 100 | Images 10
1.22
Trinity Van Lines, Inc., 3170 N Federal Hwy #106, Pompano Beach, FL 33064, USA
Moving Services:Moving Brokers
Years In Business: 6
Trinity Van Lines, Inc. Moving Stories
Linda S.
2020-08-25
Spoke to Neil Greco at Trinity who set up my move. On the day of the move, no one had arrived during the 11-1 pm arrival window. Called Trinity to ask what was happening but had to leave a message. Few minutes after that, got a call from the driver from Moving Depot, LLC who told me they'd be there in 2-1/2 hours. I thought I was dealing with Trinity. Packing went OK, except they scratched newly refinished hard wood floors. I advised Juan on how to pack certain items (which turned up missing when my things arrived in NC). After everything was packed, Juan told me my things were going to Chicago and would be put into another truck. After about a week, my things arrived in a semi from Allied Van Lines. Almost every box was damaged and some were even busting open with contents spilling out. The driver informed me that he never touched anything; that the truck was already loaded by Moving Depot; and that he only drove the truck. Antique table with a marble insert arrived without the marble; Recently purchased MyPillow mattress topper was missing; bed posts (although wrapped) were cracked; wooden jewelry stand (also wrapped) was in pieces; bakers rack top rack was bent as if something heavy was placed on it. Semi driver, who tried to re-tape some boxes, encouraged me to take pictures of everything, which I did and are attached to this review. He even stated that it appeared that my things "had been tossed around." Since items were moved into a storage facility, God only knows what else is either missing or damaged. When I contacted Moving Depot and Trinity (I was told by Trinity to contact Moving Depot), I told them of the things missing and broken. They simply said to send them a list of those things. Shortly, they sent a link to a moving dispute company and further said they were trying to locate my items. A few weeks later, when I contacted them, "they were still looking for my items." Why are they even missing at all? Why are the boxes damaged they way they were? They were loaded from my home in good shape but some things never arrived at the destination. Trinity is pushing this off on Moving Depot. But Trinity was the one that brought Moving Depot into this scenario in the first place. Again, I thought I was contracting with Trinity. Moving Depot admitted they damaged the floors, and after taking pictures, said that the repairs would be handled by Trinity. I'm still waiting for that to happen. Last email communication with Trinity has not been responded to. If you're looking for movers, please beware! Ask questions and don't opt for the cheaper insurance - go for full replacement, even if it costs you more. It will be so worth it when you consider what happened to me. Trinity is supposedly listed in the AARP magazine as a very reputable moving company. I've notified them as well. I ended up paying more for this move than originally discussed. I really wished I had gone with someone else. We live and learn. And to top it all off, I even tipped Juan and his helpers -- tipped them for damaging/losing my things. How about that? I paid 3 installments to 3 different entities: Trinity; Moving Depot; and the semi driver. As of today, 8/25. this matter has not been resolved or even addressed. The nightmare began on 8/2. Read More
Linda S.
2020-08-25
Spoke to Neil Greco at Trinity who set up my move. On the day of the move, no one had arrived during the 11-1 pm arrival window. Called Trinity to ask what was happening but had to leave a message. Few minutes after that, got a call from the driver from Moving Depot, LLC who told me they'd be there in 2-1/2 hours. I thought I was dealing with Trinity. Packing went OK, except they scratched newly refinished hard wood floors. I advised Juan on how to pack certain items (which turned up missing when my things arrived in NC). After everything was packed, Juan told me my things were going to Chicago and would be put into another truck. After about a week, my things arrived in a semi from Allied Van Lines. Almost every box was damaged and some were even busting open with contents spilling out. The driver informed me that he never touched anything; that the truck was already loaded by Moving Depot; and that he only drove the truck. Antique table with a marble insert arrived without the marble; Recently purchased MyPillow mattress topper was missing; bed posts (although wrapped) were cracked; wooden jewelry stand (also wrapped) was in pieces; bakers rack top rack was bent as if something heavy was placed on it. Semi driver, who tried to re-tape some boxes, encouraged me to take pictures of everything, which I did and are attached to this review. He even stated that it appeared that my things "had been tossed around." Since items were moved into a storage facility, God only knows what else is either missing or damaged. When I contacted Moving Depot and Trinity (I was told by Trinity to contact Moving Depot), I told them of the things missing and broken. They simply said to send them a list of those things. Shortly, they sent a link to a moving dispute company and further said they were trying to locate my items. A few weeks later, when I contacted them, "they were still looking for my items." Why are they even missing at all? Why are the boxes damaged they way they were? They were loaded from my home in good shape but some things never arrived at the destination. Trinity is pushing this off on Moving Depot. But Trinity was the one that brought Moving Depot into this scenario in the first place. Again, I thought I was contracting with Trinity. Moving Depot admitted they damaged the floors, and after taking pictures, said that the repairs would be handled by Trinity. I'm still waiting for that to happen. Last email communication with Trinity has not been responded to. If you're looking for movers, please beware! Ask questions and don't opt for the cheaper insurance - go for full replacement, even if it costs you more. It will be so worth it when you consider what happened to me. Trinity is supposedly listed in the AARP magazine as a very reputable moving company. I've notified them as well. I ended up paying more for this move than originally discussed. I really wished I had gone with someone else. We live and learn. And to top it all off, I even tipped Juan and his helpers -- tipped them for damaging/losing my things. How about that? I paid 3 installments to 3 different entities: Trinity; Moving Depot; and the semi driver. As of today, 8/25. this matter has not been resolved or even addressed. The nightmare began on 8/2. Read More
Linda S.
2020-08-25
Spoke to Neil Greco at Trinity who set up my move. On the day of the move, no one had arrived during the 11-1 pm arrival window. Called Trinity to ask what was happening but had to leave a message. Few minutes after that, got a call from the driver from Moving Depot, LLC who told me they'd be there in 2-1/2 hours. I thought I was dealing with Trinity. Packing went OK, except they scratched newly refinished hard wood floors. I advised Juan on how to pack certain items (which turned up missing when my things arrived in NC). After everything was packed, Juan told me my things were going to Chicago and would be put into another truck. After about a week, my things arrived in a semi from Allied Van Lines. Almost every box was damaged and some were even busting open with contents spilling out. The driver informed me that he never touched anything; that the truck was already loaded by Moving Depot; and that he only drove the truck. Antique table with a marble insert arrived without the marble; Recently purchased MyPillow mattress topper was missing; bed posts (although wrapped) were cracked; wooden jewelry stand (also wrapped) was in pieces; bakers rack top rack was bent as if something heavy was placed on it. Semi driver, who tried to re-tape some boxes, encouraged me to take pictures of everything, which I did and are attached to this review. He even stated that it appeared that my things "had been tossed around." Since items were moved into a storage facility, God only knows what else is either missing or damaged. When I contacted Moving Depot and Trinity (I was told by Trinity to contact Moving Depot), I told them of the things missing and broken. They simply said to send them a list of those things. Shortly, they sent a link to a moving dispute company and further said they were trying to locate my items. A few weeks later, when I contacted them, "they were still looking for my items." Why are they even missing at all? Why are the boxes damaged they way they were? They were loaded from my home in good shape but some things never arrived at the destination. Trinity is pushing this off on Moving Depot. But Trinity was the one that brought Moving Depot into this scenario in the first place. Again, I thought I was contracting with Trinity. Moving Depot admitted they damaged the floors, and after taking pictures, said that the repairs would be handled by Trinity. I'm still waiting for that to happen. Last email communication with Trinity has not been responded to. If you're looking for movers, please beware! Ask questions and don't opt for the cheaper insurance - go for full replacement, even if it costs you more. It will be so worth it when you consider what happened to me. Trinity is supposedly listed in the AARP magazine as a very reputable moving company. I've notified them as well. I ended up paying more for this move than originally discussed. I really wished I had gone with someone else. We live and learn. And to top it all off, I even tipped Juan and his helpers -- tipped them for damaging/losing my things. How about that? I paid 3 installments to 3 different entities: Trinity; Moving Depot; and the semi driver. As of today, 8/25. this matter has not been resolved or even addressed. The nightmare began on 8/2. Read More
Linda S.
2020-08-25
Spoke to Neil Greco at Trinity who set up my move. On the day of the move, no one had arrived during the 11-1 pm arrival window. Called Trinity to ask what was happening but had to leave a message. Few minutes after that, got a call from the driver from Moving Depot, LLC who told me they'd be there in 2-1/2 hours. I thought I was dealing with Trinity. Packing went OK, except they scratched newly refinished hard wood floors. I advised Juan on how to pack certain items (which turned up missing when my things arrived in NC). After everything was packed, Juan told me my things were going to Chicago and would be put into another truck. After about a week, my things arrived in a semi from Allied Van Lines. Almost every box was damaged and some were even busting open with contents spilling out. The driver informed me that he never touched anything; that the truck was already loaded by Moving Depot; and that he only drove the truck. Antique table with a marble insert arrived without the marble; Recently purchased MyPillow mattress topper was missing; bed posts (although wrapped) were cracked; wooden jewelry stand (also wrapped) was in pieces; bakers rack top rack was bent as if something heavy was placed on it. Semi driver, who tried to re-tape some boxes, encouraged me to take pictures of everything, which I did and are attached to this review. He even stated that it appeared that my things "had been tossed around." Since items were moved into a storage facility, God only knows what else is either missing or damaged. When I contacted Moving Depot and Trinity (I was told by Trinity to contact Moving Depot), I told them of the things missing and broken. They simply said to send them a list of those things. Shortly, they sent a link to a moving dispute company and further said they were trying to locate my items. A few weeks later, when I contacted them, "they were still looking for my items." Why are they even missing at all? Why are the boxes damaged they way they were? They were loaded from my home in good shape but some things never arrived at the destination. Trinity is pushing this off on Moving Depot. But Trinity was the one that brought Moving Depot into this scenario in the first place. Again, I thought I was contracting with Trinity. Moving Depot admitted they damaged the floors, and after taking pictures, said that the repairs would be handled by Trinity. I'm still waiting for that to happen. Last email communication with Trinity has not been responded to. If you're looking for movers, please beware! Ask questions and don't opt for the cheaper insurance - go for full replacement, even if it costs you more. It will be so worth it when you consider what happened to me. Trinity is supposedly listed in the AARP magazine as a very reputable moving company. I've notified them as well. I ended up paying more for this move than originally discussed. I really wished I had gone with someone else. We live and learn. And to top it all off, I even tipped Juan and his helpers -- tipped them for damaging/losing my things. How about that? I paid 3 installments to 3 different entities: Trinity; Moving Depot; and the semi driver. As of today, 8/25. this matter has not been resolved or even addressed. The nightmare began on 8/2. Read More
Linda S.
2020-08-25
Spoke to Neil Greco at Trinity who set up my move. On the day of the move, no one had arrived during the 11-1 pm arrival window. Called Trinity to ask what was happening but had to leave a message. Few minutes after that, got a call from the driver from Moving Depot, LLC who told me they'd be there in 2-1/2 hours. I thought I was dealing with Trinity. Packing went OK, except they scratched newly refinished hard wood floors. I advised Juan on how to pack certain items (which turned up missing when my things arrived in NC). After everything was packed, Juan told me my things were going to Chicago and would be put into another truck. After about a week, my things arrived in a semi from Allied Van Lines. Almost every box was damaged and some were even busting open with contents spilling out. The driver informed me that he never touched anything; that the truck was already loaded by Moving Depot; and that he only drove the truck. Antique table with a marble insert arrived without the marble; Recently purchased MyPillow mattress topper was missing; bed posts (although wrapped) were cracked; wooden jewelry stand (also wrapped) was in pieces; bakers rack top rack was bent as if something heavy was placed on it. Semi driver, who tried to re-tape some boxes, encouraged me to take pictures of everything, which I did and are attached to this review. He even stated that it appeared that my things "had been tossed around." Since items were moved into a storage facility, God only knows what else is either missing or damaged. When I contacted Moving Depot and Trinity (I was told by Trinity to contact Moving Depot), I told them of the things missing and broken. They simply said to send them a list of those things. Shortly, they sent a link to a moving dispute company and further said they were trying to locate my items. A few weeks later, when I contacted them, "they were still looking for my items." Why are they even missing at all? Why are the boxes damaged they way they were? They were loaded from my home in good shape but some things never arrived at the destination. Trinity is pushing this off on Moving Depot. But Trinity was the one that brought Moving Depot into this scenario in the first place. Again, I thought I was contracting with Trinity. Moving Depot admitted they damaged the floors, and after taking pictures, said that the repairs would be handled by Trinity. I'm still waiting for that to happen. Last email communication with Trinity has not been responded to. If you're looking for movers, please beware! Ask questions and don't opt for the cheaper insurance - go for full replacement, even if it costs you more. It will be so worth it when you consider what happened to me. Trinity is supposedly listed in the AARP magazine as a very reputable moving company. I've notified them as well. I ended up paying more for this move than originally discussed. I really wished I had gone with someone else. We live and learn. And to top it all off, I even tipped Juan and his helpers -- tipped them for damaging/losing my things. How about that? I paid 3 installments to 3 different entities: Trinity; Moving Depot; and the semi driver. As of today, 8/25. this matter has not been resolved or even addressed. The nightmare began on 8/2. Read More
Linda S.
2020-08-25
Spoke to Neil Greco at Trinity who set up my move. On the day of the move, no one had arrived during the 11-1 pm arrival window. Called Trinity to ask what was happening but had to leave a message. Few minutes after that, got a call from the driver from Moving Depot, LLC who told me they'd be there in 2-1/2 hours. I thought I was dealing with Trinity. Packing went OK, except they scratched newly refinished hard wood floors. I advised Juan on how to pack certain items (which turned up missing when my things arrived in NC). After everything was packed, Juan told me my things were going to Chicago and would be put into another truck. After about a week, my things arrived in a semi from Allied Van Lines. Almost every box was damaged and some were even busting open with contents spilling out. The driver informed me that he never touched anything; that the truck was already loaded by Moving Depot; and that he only drove the truck. Antique table with a marble insert arrived without the marble; Recently purchased MyPillow mattress topper was missing; bed posts (although wrapped) were cracked; wooden jewelry stand (also wrapped) was in pieces; bakers rack top rack was bent as if something heavy was placed on it. Semi driver, who tried to re-tape some boxes, encouraged me to take pictures of everything, which I did and are attached to this review. He even stated that it appeared that my things "had been tossed around." Since items were moved into a storage facility, God only knows what else is either missing or damaged. When I contacted Moving Depot and Trinity (I was told by Trinity to contact Moving Depot), I told them of the things missing and broken. They simply said to send them a list of those things. Shortly, they sent a link to a moving dispute company and further said they were trying to locate my items. A few weeks later, when I contacted them, "they were still looking for my items." Why are they even missing at all? Why are the boxes damaged they way they were? They were loaded from my home in good shape but some things never arrived at the destination. Trinity is pushing this off on Moving Depot. But Trinity was the one that brought Moving Depot into this scenario in the first place. Again, I thought I was contracting with Trinity. Moving Depot admitted they damaged the floors, and after taking pictures, said that the repairs would be handled by Trinity. I'm still waiting for that to happen. Last email communication with Trinity has not been responded to. If you're looking for movers, please beware! Ask questions and don't opt for the cheaper insurance - go for full replacement, even if it costs you more. It will be so worth it when you consider what happened to me. Trinity is supposedly listed in the AARP magazine as a very reputable moving company. I've notified them as well. I ended up paying more for this move than originally discussed. I really wished I had gone with someone else. We live and learn. And to top it all off, I even tipped Juan and his helpers -- tipped them for damaging/losing my things. How about that? I paid 3 installments to 3 different entities: Trinity; Moving Depot; and the semi driver. As of today, 8/25. this matter has not been resolved or even addressed. The nightmare began on 8/2. Read More
Linda S.
2020-08-25
Spoke to Neil Greco at Trinity who set up my move. On the day of the move, no one had arrived during the 11-1 pm arrival window. Called Trinity to ask what was happening but had to leave a message. Few minutes after that, got a call from the driver from Moving Depot, LLC who told me they'd be there in 2-1/2 hours. I thought I was dealing with Trinity. Packing went OK, except they scratched newly refinished hard wood floors. I advised Juan on how to pack certain items (which turned up missing when my things arrived in NC). After everything was packed, Juan told me my things were going to Chicago and would be put into another truck. After about a week, my things arrived in a semi from Allied Van Lines. Almost every box was damaged and some were even busting open with contents spilling out. The driver informed me that he never touched anything; that the truck was already loaded by Moving Depot; and that he only drove the truck. Antique table with a marble insert arrived without the marble; Recently purchased MyPillow mattress topper was missing; bed posts (although wrapped) were cracked; wooden jewelry stand (also wrapped) was in pieces; bakers rack top rack was bent as if something heavy was placed on it. Semi driver, who tried to re-tape some boxes, encouraged me to take pictures of everything, which I did and are attached to this review. He even stated that it appeared that my things "had been tossed around." Since items were moved into a storage facility, God only knows what else is either missing or damaged. When I contacted Moving Depot and Trinity (I was told by Trinity to contact Moving Depot), I told them of the things missing and broken. They simply said to send them a list of those things. Shortly, they sent a link to a moving dispute company and further said they were trying to locate my items. A few weeks later, when I contacted them, "they were still looking for my items." Why are they even missing at all? Why are the boxes damaged they way they were? They were loaded from my home in good shape but some things never arrived at the destination. Trinity is pushing this off on Moving Depot. But Trinity was the one that brought Moving Depot into this scenario in the first place. Again, I thought I was contracting with Trinity. Moving Depot admitted they damaged the floors, and after taking pictures, said that the repairs would be handled by Trinity. I'm still waiting for that to happen. Last email communication with Trinity has not been responded to. If you're looking for movers, please beware! Ask questions and don't opt for the cheaper insurance - go for full replacement, even if it costs you more. It will be so worth it when you consider what happened to me. Trinity is supposedly listed in the AARP magazine as a very reputable moving company. I've notified them as well. I ended up paying more for this move than originally discussed. I really wished I had gone with someone else. We live and learn. And to top it all off, I even tipped Juan and his helpers -- tipped them for damaging/losing my things. How about that? I paid 3 installments to 3 different entities: Trinity; Moving Depot; and the semi driver. As of today, 8/25. this matter has not been resolved or even addressed. The nightmare began on 8/2. Read More