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Midge Steuber

2022-11-07

10/10/22 Unfortunately this was the second worst move I've ever experienced. Terry himself was courteous (at first) on the phone while booking this move but after we came to Laguna and I discovered all the broken items his tone changed. I had been told that this was going to be my best move ever and boy oh boy... That was not the situation. When I arrived in Laguna I discovered that a number of items had been broken and none of the employees thought to tell me about it. (Is that a company policy? Break things and wait for the client to discover what's been trashed? don't own up?) The first rude discovery was when I went to go to sleep that first night and discovered that the bed was only propped together, not actually attached and the thing collapsed. (I am a 70-year-old woman, living alone and dealing with lung cancer and this happens) Then he sent some employees back to properly fix it and the other broken items -right next to the bed was a dresser where somehow they had scraped the stain off of one of the legs and his employees apparently painted some material on that leg without informing me and very sloppily spilled it also on the floor and on my baseboard. (Was that in their haste to do it before I saw them doing it?) This is just an example of the dishonesty I experienced. There is more. There were more broken items that they did not address when they came back...(maybe I should say thank goodness after their shoddy job on the bed and the dresser - not to mention the electric chair that was broken and worked for one day after they returned). I don't want to waste more time out of my life writing. Bottom line: I would skip this business big time. Read More

Midge Steuber

2022-11-07

10/10/22 Unfortunately this was the second worst move I've ever experienced. Terry himself was courteous (at first) on the phone while booking this move but after we came to Laguna and I discovered all the broken items his tone changed. I had been told that this was going to be my best move ever and boy oh boy... That was not the situation. When I arrived in Laguna I discovered that a number of items had been broken and none of the employees thought to tell me about it. (Is that a company policy? Break things and wait for the client to discover what's been trashed? don't own up?) The first rude discovery was when I went to go to sleep that first night and discovered that the bed was only propped together, not actually attached and the thing collapsed. (I am a 70-year-old woman, living alone and dealing with lung cancer and this happens) Then he sent some employees back to properly fix it and the other broken items -right next to the bed was a dresser where somehow they had scraped the stain off of one of the legs and his employees apparently painted some material on that leg without informing me and very sloppily spilled it also on the floor and on my baseboard. (Was that in their haste to do it before I saw them doing it?) This is just an example of the dishonesty I experienced. There is more. There were more broken items that they did not address when they came back...(maybe I should say thank goodness after their shoddy job on the bed and the dresser - not to mention the electric chair that was broken and worked for one day after they returned). I don't want to waste more time out of my life writing. Bottom line: I would skip this business big time. Read More

Dawn F.

Laguna Niguel, CA

2022-11-06

I have so many good things to say about Mark Terry and his team, that I don't know where to begin! We had been planning to move and watched the homes in our neighborhood go up for sale one by one, and we were seeing the Terry moving truck time and time again in the 'hood. When it came time for us to move, I knew who to call. They were professional from the start all the way through to the end. Their price was in line with what we expected, which was fair for both parties. I am truly a firm believer in "you get what you pay for", so I wasn't about to go with the cheapest quote from a random moving company. I the team that came out to move us from point A to point B were all professional, courteous, friendly and seem like they enjoyed what they were doing. Or larger items such as our beds, tables and appliances were dismantled and the parts were packaged in a separate box that traveled with them. At point B, the driver easily backed the massive moving truck down our driveway and the guys had everything unloaded and rebuilt within about four hours. Props to Mark Terry and his teams all around the nation-they are a dynamic and awesome group. I refer Terry Movers all the time, and I will use them again if needed in a hot minute! Read More

Debby Vander Sluis

2022-07-11

Decided to use a local family owned moving company for my move from CA to FL and boy I am so glad I did. My realtor mentioned several clients had used Terry Moving & Storage. Their prices were competitive with the larger national companies PLUS you get the excellent customer service that a smaller local company can provide you. Jim was my initial contact and was great to work with in getting my many questions answered on what was included in the price. Mark was great about keeping me informed on the arrival date window. The local crew that loaded the truck were ROCK STARS! THey showed up right on time and were so understanding of the emotions and craziness I was dealing with trying to get the last minute items packed for the truck or my car. They offered to help with whatever I needed and I took them up on that. I would put items in a certain place and they would quickly pack those last items up. What a BLESSING they were!!! Such hard workers. I was amazed at how quickly they moved everything into the truck. Well coordinated crew! Mark kept me informed each night about where the driver was and that he was still on track to deliver at the expected time. Fortunately for me, the truck left 2 1/2 days AFTER I did or it would have beat me to FL! Les was such an amazing driver!!! He also coordinated the FL crew to unload the truck and that went extremely well also! Those guys were hard working, very considerate of my belongings, put the boxes in the appropriate room, and set up the beds/furniture that needed it. They also asked if I needed any assistance with anything. They would move whatever I needed before they left. Another ROCK STAR team!!! Everything was loaded and unloaded carefully. So far have not encountered any damage. I was so pleased with how everyone at Terry Moving made this experience such a positive one for me!!! This is my first big move across the country and everyone did what they could to make it as painless as possible. I was so grateful! There were no surprises; everything went as I was told. Everyone I encountered with this company was kind, considerate, professional, and hard working! JOB WELL DONE EVERYONE!!! I highly recommend this company to anyone moving locally or long distance!!! Read More

Debby V.

Lake Forest, CA

2022-07-11

Decided to use a local family owned moving company for my move from CA to FL and boy I am so glad I did. My realtor mentioned several clients had used Terry Moving & Storage. Their prices were competitive with the larger national companies PLUS you get the excellent customer service that a smaller local company can provide you. Jim was my initial contact and was great to work with in getting my many questions answered on what was included in the price. Mark was great about keeping me informed on the arrival date window. The local crew that loaded the truck were ROCK STARS! They showed up right on time and were so understanding of the emotions and craziness I was dealing with trying to get the last minute items packed for the truck or my car. They offered to help with whatever I needed and I took them up on that. I would put items in a certain place and they would quickly pack those last items up. What a BLESSING they were!!! Such hard workers. I was amazed at how quickly they moved everything into the truck. Well coordinated crew! Mark kept me informed each night about where the driver was and that he was still on track to deliver at the expected time. Fortunately for me, the truck left 2 1/2 days AFTER I did or it would have beat me to FL! Les was such an amazing driver!!! He also coordinated the FL crew to unload the truck and that went extremely well also! Those guys were hard working, very considerate of my belongings, put the boxes in the appropriate room, and set up the beds/furniture that needed it. They also asked if I needed any assistance with anything. They would move whatever I needed before they left. Another ROCK STAR team!!! Everything was loaded and unloaded carefully. So far have not encountered any damage. I was so pleased with how everyone at Terry Moving made this experience such a positive one for me!!! This is my first big move across the country and everyone did what they could to make it as painless as possible. I was so grateful! There were no surprises; everything went as I was told. Everyone I encountered with this company was kind, considerate, professional, and hard working! JOB WELL DONE EVERYONE!!! I highly recommend this company to anyone moving locally or long distance!!! Read More

Mary C.

Plano, TX

2022-04-04

We had already interviewed 3 other movers ( Atlas, Bekins, RL) and was about to go into contract with the first mover when my husband asked me to hold off. He had read in one of the FB chat groups we subscribe to (Leaving Cali for Texas) about Terry Moving and Storage , it was a good review. He asked me to call and just see if they can provide a quote for another comparison. I am so glad I listened to my husband to interview the last company. We met Mark and Jose. We liked them. Right then and there, we signed a contract with them. The original date that I booked with them was October 2021, I had to change to a later date, November 2021. When I called to change, Mark said, no problem, we will work with you. "We will make it work." Hearing these words was an affirmation that we are working with the right guy. Well, moving half across country is no small feat. It was really overwhelming ! But working with a reputable company with great owner and his great crews, made the move a bit easier. From the loading of the truck to the receiving in a storage facility in Texas, everyone we have worked with, was nice and super efficient. We have now moved into our new home in Texas and slowly unboxing stuff. A little bit apprehensive. We have packed a lot of breakable & delicate stuffs. And a couple of our furniture was big and heavy, an 8ft x 3-1/2ft. customized mirror that they crated and a one piece 9ft. custom buffet credenza with glass doors and then there's the 80" Curve TV. I did have a reason why I was a bit apprehensive about unboxing and uncrating our stuff.... so afraid of "potential" damages. But my fears were unfounded! I am very very happy to report... Nothing was damaged, nothing was broken. WOW. So happy with them! I highly recommend this company. Thanks Mark for running a tight ship! Blessings to you and your crew! Read More

Mary C.

Plano, TX

2022-04-04

We had already interviewed 3 other movers ( Atlas, Bekins, RL) and was about to go into contract with the first mover when my husband asked me to hold off. He had read in one of the FB chat groups we subscribe to (Leaving Cali for Texas) about Terry Moving and Storage , it was a good review. He asked me to call and just see if they can provide a quote for another comparison. I am so glad I listened to my husband to interview the last company. We met Mark and Jose. We liked them. Right then and there, we signed a contract with them. The original date that I booked with them was October 2021, I had to change to a later date, November 2021. When I called to change, Mark said, no problem, we will work with you. "We will make it work." Hearing these words was an affirmation that we are working with the right guy. Well, moving half across country is no small feat. It was really overwhelming ! But working with a reputable company with great owner and his great crews, made the move a bit easier. From the loading of the truck to the receiving in a storage facility in Texas, everyone we have worked with, was nice and super efficient. We have now moved into our new home in Texas and slowly unboxing stuff. A little bit apprehensive. We have packed a lot of breakable & delicate stuffs. And a couple of our furniture was big and heavy, an 8ft x 3-1/2ft. customized mirror that they crated and a one piece 9ft. custom buffet credenza with glass doors and then there's the 80" Curve TV. I did have a reason why I was a bit apprehensive about unboxing and uncrating our stuff.... so afraid of "potential" damages. But my fears were unfounded! I am very very happy to report... Nothing was damaged, nothing was broken. WOW. So happy with them! I highly recommend this company. Thanks Mark for running a tight ship! Blessings to you and your crew! Read More

Janet K.

Oceanside, CA

2021-12-18

We moved most of our household items into the Terry Moving and Storage vaults when we moved to San Diego from Orange County. After we bought a home in San Diego, we had all of our possessions delivered to our new home. If you have done this before, you know there is a lot of fast activity and it can be overwhelming to ensure each item is delivered. They are very organized and helpful and good at their jobs. As we unpacked and settled in over the next couple of months, we found that three items were missing. Our hope is that these items were delivered to the wrong household or that they are in someone else's storage vault. We have checked in with Terry several times to see if any of the items have been found but no luck. This delivery was in November 2021. I have attached photos of the items we are missing. If anyone has seen them, please let me know. A farm jug, old milk can and bottle carrier. These are family pieces and have been handed down several generations. Thank you! Read More

Janet K.

Oceanside, CA

2021-12-18

We moved most of our household items into the Terry Moving and Storage vaults when we moved to San Diego from Orange County. After we bought a home in San Diego, we had all of our possessions delivered to our new home. If you have done this before, you know there is a lot of fast activity and it can be overwhelming to ensure each item is delivered. They are very organized and helpful and good at their jobs. As we unpacked and settled in over the next couple of months, we found that three items were missing. Our hope is that these items were delivered to the wrong household or that they are in someone else's storage vault. We have checked in with Terry several times to see if any of the items have been found but no luck. This delivery was in November 2021. I have attached photos of the items we are missing. If anyone has seen them, please let me know. A farm jug, old milk can and bottle carrier. These are family pieces and have been handed down several generations. Thank you! Read More

Mark Jordan K.

Boerne, TX

2021-10-12

We recently joined the multitudinous ranks of outraged Californians heading for greener pastures. We chose Texas! And after a lengthy and thorough search of identifying which moving company to best trust transporting our treasured possessions, safe and sound, we chose Terry Moving and Storage. Believe me, the decision was not easy. There are scads of moving companies and, for the most part, they seem to be great people who are caring, competent and professional. However, the horror stories are legend, where each narrative begins with something to the effect of, "They were so nice when we first met them but then..." Understandably, my wife and I did not want to find ourselves in the same predicament. Needless to say, our interview process was rigorous, if not uncompromising. After great consternation, we winnowed our choice to two movers. Since pricing was comparable, the cost was not a factor. We simply wanted the best company and one that would treat our belongings as if they were their own. We came to the end of research and yet we still could not decide. Then, a stroke of luck! I noticed a Facebook message from an old friend who heard through the grapevine that we were moving to Texas. Oddly enough, he and his wife had just settled into the same city where we were relocating, Boerne. Furthermore, his mover was among our final two choices. No sooner did I ask him about his experience with Terry Moving and Storage when the superlatives began to flow. He could not recommend Terry Moving any more vigorously. His appraisal was all we needed to make our decision. While I could easily write at length regarding their diligent care and one thoughtful consideration after another, I was especially impressed by how they handled my collection of guitars and other fragile items. You see, I had set aside all my prized musical instruments (along with TVs and computers, artwork, etc.) to pack them into my car and transport them to Texas on my own. However, it became quickly apparent that we were not going to have the room to do so. It was then that one of the moving crew suggested that we allow them to pack and move our precious cargo. After staring at them with the same dubious face as if they were asking for guardianship over my children, I hesitantly asked how they might go about doing such while guaranteeing their complete safekeeping. They then explained to me that they pack and transport delicate property routinely. It's what they are known for and they take great pride in ensuring all our treasures would arrive in perfect condition. It was at this juncture when they asked if they could demonstrate how they would go about packing my guitars and such. It took all but a few minutes before realizing that the odds of our frangibles arriving safely to our home were significantly better in their hands than packed in our car. The painstaking care they took was nothing short of remarkable. Fast forward a week later - the Terry Moving van arrived at our home in Boerne right on time. It came equipped with a full crew, equally as caring, efficient, professional, and as friendly as the team we hugged and thanked in the town we said goodbye to. Their genuine kindness and warmth made our move feel more like one performed by friends than a hire. Suffice it to say, we were overjoyed. After packing and hauling over 300 boxes and who knows how many tons of property (accumulated from raising three children and 33 years of marriage), the ONLY blemish we discovered was a minor scuff on the corner of a wine cabinet. It was quickly restored with a stain pen. That was it! I couldn't help but reflect on the many nightmare accounts we heard from our friends and acquaintances and the litany of treasures damaged and destroyed. How was it we were left unscathed? Was it pure luck or something else? Well, I am writing this review to help make your decision a confident one. While I am sure that better-known movers exist and possibly even less expensive ones, I can guarantee you you'll be hard-pressed to find a moving company as professional, protective, and proficient as Terry Moving and Storage. We could not be any more elated. Read More

Mark Jordan K.

Boerne, TX

2021-10-12

We recently joined the multitudinous ranks of outraged Californians heading for greener pastures. We chose Texas! And after a lengthy and thorough search of identifying which moving company to best trust transporting our treasured possessions, safe and sound, we chose Terry Moving and Storage. Believe me, the decision was not easy. There are scads of moving companies and, for the most part, they seem to be great people who are caring, competent and professional. However, the horror stories are legend, where each narrative begins with something to the effect of, "They were so nice when we first met them but then..." Understandably, my wife and I did not want to find ourselves in the same predicament. Needless to say, our interview process was rigorous, if not uncompromising. After great consternation, we winnowed our choice to two movers. Since pricing was comparable, the cost was not a factor. We simply wanted the best company and one that would treat our belongings as if they were their own. We came to the end of research and yet we still could not decide. Then, a stroke of luck! I noticed a Facebook message from an old friend who heard through the grapevine that we were moving to Texas. Oddly enough, he and his wife had just settled into the same city where we were relocating, Boerne. Furthermore, his mover was among our final two choices. No sooner did I ask him about his experience with Terry Moving and Storage when the superlatives began to flow. He could not recommend Terry Moving any more vigorously. His appraisal was all we needed to make our decision. While I could easily write at length regarding their diligent care and one thoughtful consideration after another, I was especially impressed by how they handled my collection of guitars and other fragile items. You see, I had set aside all my prized musical instruments (along with TVs and computers, artwork, etc.) to pack them into my car and transport them to Texas on my own. However, it became quickly apparent that we were not going to have the room to do so. It was then that one of the moving crew suggested that we allow them to pack and move our precious cargo. After staring at them with the same dubious face as if they were asking for guardianship over my children, I hesitantly asked how they might go about doing such while guaranteeing their complete safekeeping. They then explained to me that they pack and transport delicate property routinely. It's what they are known for and they take great pride in ensuring all our treasures would arrive in perfect condition. It was at this juncture when they asked if they could demonstrate how they would go about packing my guitars and such. It took all but a few minutes before realizing that the odds of our frangibles arriving safely to our home were significantly better in their hands than packed in our car. The painstaking care they took was nothing short of remarkable. Fast forward a week later - the Terry Moving van arrived at our home in Boerne right on time. It came equipped with a full crew, equally as caring, efficient, professional, and as friendly as the team we hugged and thanked in the town we said goodbye to. Their genuine kindness and warmth made our move feel more like one performed by friends than a hire. Suffice it to say, we were overjoyed. After packing and hauling over 300 boxes and who knows how many tons of property (accumulated from raising three children and 33 years of marriage), the ONLY blemish we discovered was a minor scuff on the corner of a wine cabinet. It was quickly restored with a stain pen. That was it! I couldn't help but reflect on the many nightmare accounts we heard from our friends and acquaintances and the litany of treasures damaged and destroyed. How was it we were left unscathed? Was it pure luck or something else? Well, I am writing this review to help make your decision a confident one. While I am sure that better-known movers exist and possibly even less expensive ones, I can guarantee you you'll be hard-pressed to find a moving company as professional, protective, and proficient as Terry Moving and Storage. We could not be any more elated. Read More

Sara C.

Yorba Linda, CA

2018-04-22

GREAT EXPERIENCE working with Terry Moving recently. Mark Terry provided me a fair and accurate estimate with final costs not exceeding this amount. Lawrence, Chris, Elijah and Salvador showed up on time the day of our move. They were professional, kind and efficient. And when it came time to move my chicken coop which would not fit down the side of my home, they took it up and over! They were determined, confident and my coop made it to my new home in great condition! Lastly, as we are doing some remodeling to our new home and living out of boxes, Terry Moving loaned me their wardrobe boxes with a deposit that will be reimbursed once boxes are picked up. If you are moving, I completely recommend Terry Moving. Great company! Read More

Sara C.

Yorba Linda, CA

2018-04-22

GREAT EXPERIENCE working with Terry Moving recently. Mark Terry provided me a fair and accurate estimate with final costs not exceeding this amount. Lawrence, Chris, Elijah and Salvador showed up on time the day of our move. They were professional, kind and efficient. And when it came time to move my chicken coop which would not fit down the side of my home, they took it up and over! They were determined, confident and my coop made it to my new home in great condition! Lastly, as we are doing some remodeling to our new home and living out of boxes, Terry Moving loaned me their wardrobe boxes with a deposit that will be reimbursed once boxes are picked up. If you are moving, I completely recommend Terry Moving. Great company! Read More

Sara C.

Yorba Linda, CA

2018-04-22

GREAT EXPERIENCE working with Terry Moving recently. Mark Terry provided me a fair and accurate estimate with final costs not exceeding this amount. Lawrence, Chris, Elijah and Salvador showed up on time the day of our move. They were professional, kind and efficient. And when it came time to move my chicken coop which would not fit down the side of my home, they took it up and over! They were determined, confident and my coop made it to my new home in great condition! Lastly, as we are doing some remodeling to our new home and living out of boxes, Terry Moving loaned me their wardrobe boxes with a deposit that will be reimbursed once boxes are picked up. If you are moving, I completely recommend Terry Moving. Great company! Read More

Sara C.

Yorba Linda, CA

2018-04-22

GREAT EXPERIENCE working with Terry Moving recently. Mark Terry provided me a fair and accurate estimate with final costs not exceeding this amount. Lawrence, Chris, Elijah and Salvador showed up on time the day of our move. They were professional, kind and efficient. And when it came time to move my chicken coop which would not fit down the side of my home, they took it up and over! They were determined, confident and my coop made it to my new home in great condition! Lastly, as we are doing some remodeling to our new home and living out of boxes, Terry Moving loaned me their wardrobe boxes with a deposit that will be reimbursed once boxes are picked up. If you are moving, I completely recommend Terry Moving. Great company! Read More

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