Companies List

Shannon Thompson

2022-06-06

We moved across country and had Sullivan come out to give us an estimate. After they came, we gave away all our pool furniture, large faux plants, other items that would have taken up a large amount of space on the moving truck. Even after we downsized, their estimation was so far off, it took two separate crews and trucks to come box up our things for a separate freight shipment. We were told to label the already packed boxes as "priority" if we needed them on the actual truck. We did so based off what the packers had labeled - which was a mistake on our part. We should have opened the boxes as we ended up with a box labeled "coffee maker" with an ice-cream maker in it, art supplies in a box labeled "toiletries", etc. I spoke to the original estimator who assured me they would meet their contractual delivery deadline of May 24. It's now the 31st and our shipment has been pushed twice - once to June 3rd and now to June 6th, nearly a month after we've moved. Be sure your things fit on one truck, do not agree to separate shipments, press the estimator to be accurate. Shipment finally arrived on 6/6. Nearly every single piece of furniture in this shipment was damaged in transport. Our patio furniture was chipped down to the metal, painted furniture rubbed down to the wood, legs of furniture splintered and scratched, holes in upholstered chairs... it was not properly wrapped and not properly transported. The lesson here is do not allow your things to be shipped by freight, overestimate the estimator and be prepared for damage. Read More

Shannon Thompson

2022-06-06

We moved across country and had Sullivan come out to give us an estimate. After they came, we gave away all our pool furniture, large faux plants, other items that would have taken up a large amount of space on the moving truck. Even after we downsized, their estimation was so far off, it took two separate crews and trucks to come box up our things for a separate freight shipment. We were told to label the already packed boxes as "priority" if we needed them on the actual truck. We did so based off what the packers had labeled - which was a mistake on our part. We should have opened the boxes as we ended up with a box labeled "coffee maker" with an ice-cream maker in it, art supplies in a box labeled "toiletries", etc. I spoke to the original estimator who assured me they would meet their contractual delivery deadline of May 24. It's now the 31st and our shipment has been pushed twice - once to June 3rd and now to June 6th, nearly a month after we've moved. Be sure your things fit on one truck, do not agree to separate shipments, press the estimator to be accurate. Shipment finally arrived on 6/6. Nearly every single piece of furniture in this shipment was damaged in transport. Our patio furniture was chipped down to the metal, painted furniture rubbed down to the wood, legs of furniture splintered and scratched, holes in upholstered chairs... it was not properly wrapped and not properly transported. The lesson here is do not allow your things to be shipped by freight, overestimate the estimator and be prepared for damage. Read More

Shannon Thompson

2022-06-06

We moved across country and had Sullivan come out to give us an estimate. After they came, we gave away all our pool furniture, large faux plants, other items that would have taken up a large amount of space on the moving truck. Even after we downsized, their estimation was so far off, it took two separate crews and trucks to come box up our things for a separate freight shipment. We were told to label the already packed boxes as "priority" if we needed them on the actual truck. We did so based off what the packers had labeled - which was a mistake on our part. We should have opened the boxes as we ended up with a box labeled "coffee maker" with an ice-cream maker in it, art supplies in a box labeled "toiletries", etc. I spoke to the original estimator who assured me they would meet their contractual delivery deadline of May 24. It's now the 31st and our shipment has been pushed twice - once to June 3rd and now to June 6th, nearly a month after we've moved. Be sure your things fit on one truck, do not agree to separate shipments, press the estimator to be accurate. Shipment finally arrived on 6/6. Nearly every single piece of furniture in this shipment was damaged in transport. Our patio furniture was chipped down to the metal, painted furniture rubbed down to the wood, legs of furniture splintered and scratched, holes in upholstered chairs... it was not properly wrapped and not properly transported. The lesson here is do not allow your things to be shipped by freight, overestimate the estimator and be prepared for damage. Read More

Shannon Thompson

2022-06-06

We moved across country and had Sullivan come out to give us an estimate. After they came, we gave away all our pool furniture, large faux plants, other items that would have taken up a large amount of space on the moving truck. Even after we downsized, their estimation was so far off, it took two separate crews and trucks to come box up our things for a separate freight shipment. We were told to label the already packed boxes as "priority" if we needed them on the actual truck. We did so based off what the packers had labeled - which was a mistake on our part. We should have opened the boxes as we ended up with a box labeled "coffee maker" with an ice-cream maker in it, art supplies in a box labeled "toiletries", etc. I spoke to the original estimator who assured me they would meet their contractual delivery deadline of May 24. It's now the 31st and our shipment has been pushed twice - once to June 3rd and now to June 6th, nearly a month after we've moved. Be sure your things fit on one truck, do not agree to separate shipments, press the estimator to be accurate. Shipment finally arrived on 6/6. Nearly every single piece of furniture in this shipment was damaged in transport. Our patio furniture was chipped down to the metal, painted furniture rubbed down to the wood, legs of furniture splintered and scratched, holes in upholstered chairs... it was not properly wrapped and not properly transported. The lesson here is do not allow your things to be shipped by freight, overestimate the estimator and be prepared for damage. Read More

Shannon Thompson

2022-06-06

We moved across country and had Sullivan come out to give us an estimate. After they came, we gave away all our pool furniture, large faux plants, other items that would have taken up a large amount of space on the moving truck. Even after we downsized, their estimation was so far off, it took two separate crews and trucks to come box up our things for a separate freight shipment. We were told to label the already packed boxes as "priority" if we needed them on the actual truck. We did so based off what the packers had labeled - which was a mistake on our part. We should have opened the boxes as we ended up with a box labeled "coffee maker" with an ice-cream maker in it, art supplies in a box labeled "toiletries", etc. I spoke to the original estimator who assured me they would meet their contractual delivery deadline of May 24. It's now the 31st and our shipment has been pushed twice - once to June 3rd and now to June 6th, nearly a month after we've moved. Be sure your things fit on one truck, do not agree to separate shipments, press the estimator to be accurate. Shipment finally arrived on 6/6. Nearly every single piece of furniture in this shipment was damaged in transport. Our patio furniture was chipped down to the metal, painted furniture rubbed down to the wood, legs of furniture splintered and scratched, holes in upholstered chairs... it was not properly wrapped and not properly transported. The lesson here is do not allow your things to be shipped by freight, overestimate the estimator and be prepared for damage. Read More

Shannon T.

Bishop, CA

2022-06-06

We moved across country and had Sullivan come out to give us an estimate. After they came, we gave away all our pool furniture, large faux plants, other items that would have taken up a large amount of space on the moving truck. Even after we downsized, their estimation was so far off, it took two separate crews and trucks to come box up our things for a separate freight shipment. We were told to label the already packed boxes as "priority" if we needed them on the actual truck. We did so based off what the packers had labeled - which was a mistake on our part. We should have opened the boxes as we ended up with a box labeled "coffee maker" with an ice-cream maker in it, art supplies in a box labeled "toiletries", etc. I spoke to the original estimator who assured me they would meet their contractual delivery deadline of May 24. It's now the 31st and our shipment has been pushed twice - once to June 3rd and now to June 6th, nearly a month after we've moved. Be sure your things fit on one truck, do not agree to separate shipments, press the estimator to be accurate. Shipment finally arrived on 6/6. Nearly every single piece of furniture in this shipment was damaged in transport. Our patio furniture was chipped down to the metal, painted furniture rubbed down to the wood, legs of furniture splintered and scratched, holes in upholstered chairs... it was not properly wrapped and not properly transported. The lesson here is do not allow your things to be shipped by freight, overestimate the estimator and be prepared for damage. Read More

Shannon T.

Bishop, CA

2022-06-06

We moved across country and had Sullivan come out to give us an estimate. After they came, we gave away all our pool furniture, large faux plants, other items that would have taken up a large amount of space on the moving truck. Even after we downsized, their estimation was so far off, it took two separate crews and trucks to come box up our things for a separate freight shipment. We were told to label the already packed boxes as "priority" if we needed them on the actual truck. We did so based off what the packers had labeled - which was a mistake on our part. We should have opened the boxes as we ended up with a box labeled "coffee maker" with an ice-cream maker in it, art supplies in a box labeled "toiletries", etc. I spoke to the original estimator who assured me they would meet their contractual delivery deadline of May 24. It's now the 31st and our shipment has been pushed twice - once to June 3rd and now to June 6th, nearly a month after we've moved. Be sure your things fit on one truck, do not agree to separate shipments, press the estimator to be accurate. Shipment finally arrived on 6/6. Nearly every single piece of furniture in this shipment was damaged in transport. Our patio furniture was chipped down to the metal, painted furniture rubbed down to the wood, legs of furniture splintered and scratched, holes in upholstered chairs... it was not properly wrapped and not properly transported. The lesson here is do not allow your things to be shipped by freight, overestimate the estimator and be prepared for damage. Read More

Paulette T.

AZ, AZ

2020-05-02

The company was very professional. On time, they packed some cherished items for me, dropped off my household goods to my new home in a timely manner, and even called an hour ahead to meet them. The driver and team were efficient, hard working, and polite. They worked wonderfully together. They laid down paper at both residences, and were very careful with my walls and floors. They took precautions to care for my valued antiques. Angie, the customer service rep for Sullivan was always polite, and helpful. I would say there were a few minor hiccups that were smoothed out promptly and I am very satis Read More

Paulette T.

AZ, AZ

2020-05-02

The company was very professional. On time, they packed some cherished items for me, dropped off my household goods to my new home in a timely manner, and even called an hour ahead to meet them. The driver and team were efficient, hard working, and polite. They worked wonderfully together. They laid down paper at both residences, and were very careful with my walls and floors. They took precautions to care for my valued antiques. Angie, the customer service rep for Sullivan was always polite, and helpful. I would say there were a few minor hiccups that were smoothed out promptly and I am very satis Read More

Kelly M.

Chicago, IL

2018-08-21

My shipment just got dropped off and I must say I am extremely disappointed. The men who unloaded in Chicago were fantastic, however, they told me they had never seen a cube packed so poorly: the furniture wasn't covered, the heavy boxes were on top of the small lighter boxes and this caused boxes to be completely smashed in and ripped and the box labeled fragile has multiple broken items. On top of that, the inventory that was take in SD was horrible. There were at least 8 items (all recorded on this end in Chicago) that didn't have stickers. This included furniture. The inventory was also mislabeled and there were stickers for items that weren't in the inventory sheet. My two kitchen chairs were also damaged. One is covered in dirt, the other has a fabric rip down the back. The men who helped me unload in Chicago were so appalled by the condition of my stuff when they opened the truck at the warehouse that they took pictures. Needless to say, I am NOT happy. Read More

Kelly M.

Chicago, IL

2018-08-21

My shipment just got dropped off and I must say I am extremely disappointed. The men who unloaded in Chicago were fantastic, however, they told me they had never seen a cube packed so poorly: the furniture wasn't covered, the heavy boxes were on top of the small lighter boxes and this caused boxes to be completely smashed in and ripped and the box labeled fragile has multiple broken items. On top of that, the inventory that was take in SD was horrible. There were at least 8 items (all recorded on this end in Chicago) that didn't have stickers. This included furniture. The inventory was also mislabeled and there were stickers for items that weren't in the inventory sheet. My two kitchen chairs were also damaged. One is covered in dirt, the other has a fabric rip down the back. The men who helped me unload in Chicago were so appalled by the condition of my stuff when they opened the truck at the warehouse that they took pictures. Needless to say, I am NOT happy. Read More

Kelly M.

Chicago, IL

2018-08-21

My shipment just got dropped off and I must say I am extremely disappointed. The men who unloaded in Chicago were fantastic, however, they told me they had never seen a cube packed so poorly: the furniture wasn't covered, the heavy boxes were on top of the small lighter boxes and this caused boxes to be completely smashed in and ripped and the box labeled fragile has multiple broken items. On top of that, the inventory that was take in SD was horrible. There were at least 8 items (all recorded on this end in Chicago) that didn't have stickers. This included furniture. The inventory was also mislabeled and there were stickers for items that weren't in the inventory sheet. My two kitchen chairs were also damaged. One is covered in dirt, the other has a fabric rip down the back. The men who helped me unload in Chicago were so appalled by the condition of my stuff when they opened the truck at the warehouse that they took pictures. Needless to say, I am NOT happy. Read More

S K.

Los Angeles, CA

2016-08-13

Instead of parking in the street next to their customer's apartment, they decided to pull into the fire lane, blocking my garage and blocking me in. Mind you, had they parked at the end of the building and not blocked my garage, they would only be a mere 20 feet away from the home where they were unpacking. Completely disrespectful and LAZY. After they were alerted that they were blocking my entry and exit to my garage they just pulled right back in and blocked my garage driveway again. Your drivers have a poor attitude and were extremely rude. Where do you get off completely blocking someone else's entry and exit to their home with no disregard? If your drivers can't be considerate and walk 20 feet to and from their truck to the home they are unpacking in order to not block other people's garage entry, then perhaps you should consider getting new employees. Read More

S K.

Los Angeles, CA

2016-08-13

Instead of parking in the street next to their customer's apartment, they decided to pull into the fire lane, blocking my garage and blocking me in. Mind you, had they parked at the end of the building and not blocked my garage, they would only be a mere 20 feet away from the home where they were unpacking. Completely disrespectful and LAZY. After they were alerted that they were blocking my entry and exit to my garage they just pulled right back in and blocked my garage driveway again. Your drivers have a poor attitude and were extremely rude. Where do you get off completely blocking someone else's entry and exit to their home with no disregard? If your drivers can't be considerate and walk 20 feet to and from their truck to the home they are unpacking in order to not block other people's garage entry, then perhaps you should consider getting new employees. Read More

S K.

Los Angeles, CA

2016-08-13

Instead of parking in the street next to their customer's apartment, they decided to pull into the fire lane, blocking my garage and blocking me in. Mind you, had they parked at the end of the building and not blocked my garage, they would only be a mere 20 feet away from the home where they were unpacking. Completely disrespectful and LAZY. After they were alerted that they were blocking my entry and exit to my garage they just pulled right back in and blocked my garage driveway again. Your drivers have a poor attitude and were extremely rude. Where do you get off completely blocking someone else's entry and exit to their home with no disregard? If your drivers can't be considerate and walk 20 feet to and from their truck to the home they are unpacking in order to not block other people's garage entry, then perhaps you should consider getting new employees. Read More

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