Companies List

Betty C.

2022-11-26

The movers were entirely unprofessional. The salesperson agreed to certain conditions, including moving our new washing machine. We also did a FaceTime call prior to him providing an estimate so he was 100% aware of the amount of boxes that would need to be moved. On the day of the move, the movers acted like they didn’t know the washing machine needed to be moved and that they could do it for us as a favor, even though it was clearly stated on their checklist. The supervisor of the crew complained the entire time about the amount of boxes and the time it would take to pack and move everything. They damaged several items during the move, including breaking a TV. The claim will only cover $.60 per pound for each damaged item, which won’t even cover the cost of tax for a new TV. And to add insult to injury, they took drinks from my refrigerator without asking, even though I had bought several bottles of gatorade and water for everyone. Save yourself the grief and find someone more reputable. Read More

Betty C.

2022-11-26

The movers were entirely unprofessional. The salesperson agreed to certain conditions, including moving our new washing machine. We also did a FaceTime call prior to him providing an estimate so he was 100% aware of the amount of boxes that would need to be moved. On the day of the move, the movers acted like they didn’t know the washing machine needed to be moved and that they could do it for us as a favor, even though it was clearly stated on their checklist. The supervisor of the crew complained the entire time about the amount of boxes and the time it would take to pack and move everything. They damaged several items during the move, including breaking a TV. The claim will only cover $.60 per pound for each damaged item, which won’t even cover the cost of tax for a new TV. And to add insult to injury, they took drinks from my refrigerator without asking, even though I had bought several bottles of gatorade and water for everyone. Save yourself the grief and find someone more reputable. Read More

Betty C.

2022-11-26

The movers were entirely unprofessional. The salesperson agreed to certain conditions, including moving our new washing machine. We also did a FaceTime call prior to him providing an estimate so he was 100% aware of the amount of boxes that would need to be moved. On the day of the move, the movers acted like they didn’t know the washing machine needed to be moved and that they could do it for us as a favor, even though it was clearly stated on their checklist. The supervisor of the crew complained the entire time about the amount of boxes and the time it would take to pack and move everything. They damaged several items during the move, including breaking a TV. The claim will only cover $.60 per pound for each damaged item, which won’t even cover the cost of tax for a new TV. And to add insult to injury, they took drinks from my refrigerator without asking, even though I had bought several bottles of gatorade and water for everyone. Save yourself the grief and find someone more reputable. Read More

Betty C.

2022-11-26

The movers were entirely unprofessional. The salesperson agreed to certain conditions, including moving our new washing machine. We also did a FaceTime call prior to him providing an estimate so he was 100% aware of the amount of boxes that would need to be moved. On the day of the move, the movers acted like they didn’t know the washing machine needed to be moved and that they could do it for us as a favor, even though it was clearly stated on their checklist. The supervisor of the crew complained the entire time about the amount of boxes and the time it would take to pack and move everything. They damaged several items during the move, including breaking a TV. The claim will only cover $.60 per pound for each damaged item, which won’t even cover the cost of tax for a new TV. And to add insult to injury, they took drinks from my refrigerator without asking, even though I had bought several bottles of gatorade and water for everyone. Save yourself the grief and find someone more reputable. Read More

Sudbella S.

Reading, United Kingdom

2022-07-24

I would like to preface this review by saying that I normally do not provide any feedback publicly, however, in this case I feel compelled to provide some feedback which may benefit others. My husband and I have moved no less than ten times both domestically and internationally over the past twenty years. This is the first time we have had multiple issues with a moving company. We chose Shleppers for our move from Manhattan to San Francisco in June 2022. Below are the issues we experienced with Shleppers: 1. Poor quality packing and handling - * At least four pieces of our furniture were not properly wrapped/protected with blankets, especially around the corners/edges and consequently severely damaged (I have attached some photos). * We had many paintings, which were not properly packed, which resulted in the frames being scraped and dented. * We had to remind the packers more than once to be careful with certain pieces which are fragile and irreplaceable. In one example - they did not bring enough lamp boxes but wanted us to trust them to take the items loose to the warehouse "where they would be packed properly." We had to insist that they somehow find a way to pack these items before loading into the truck. * We noticed that one large piece furniture when loaded into the truck did not have the corners/edges properly protected. They promised to rewrap it properly in the warehouse (which based on the damage visible on delivery never happened). 2. Lack of general care and consideration - * They did not provide any floor protection. * During the packing, despite being warned about the weight and difficulty of moving a specific heavy console base, the team leader Garcia managed to scratch our hardwood floor while trying to move it on his own and did not seem to care about what he had done. * On completing the packing out, they left behind all the empty tape rolls and their rubbish. * The same team leader splashed a pink colored drink on our window ledge and wall and left the messy stains behind without saying anything. I saw it with my own eyes. 3. Cost * Following their initial survey, they (Derek, our sales consultant) provided us with a binding lump sum price for the move. Unfortunately, on the day of the move, the team leader told me that the estimator had forgot to include six wardrobe boxes for my clothes, plus some "China boxes." These extra wardrobe and China boxes cost us an extra $2,100 which they demanded payment on the spot in full - this was approx. 20% above the original lump sum agreed price. * Buyer beware - they deliberately understated the cost and then on the day, after finishing the packing, they surprised us with this additional cost. At this time, we had no other options but to pay. 4. Final balance and delivery - * The packing and loading occurred on June 23, and their estimated delivery was between July 1 to July 16 with the final balance due on the FIRST day of the delivery window (which would have been July 1). * On June 28, we were told that our shipment would be delayed leaving NYC and not arrive in SF until after July 16. Since I was planning to be away for the summer and would not be able to take the delivery after July 18, I insisted that Shleppers deliver my shipment before July 18. In the meantime, they insisted I would still have to pay the remaining balance on July 1 - before my shipment was even re-loaded on the truck and made its way to California. Only after insisting that given the revised delivery window and the fact that our shipment would not even be re-loaded until July 4 or July 5 did they relent and delay the final charge until July 4th. 5. Final comments - * Many firms want 50% up front on packing with the balance due on delivery - Shleppers is not such a firm. * If using Shleppers be sure to take out third party insurance to cover any damage. * Our recommendation would be to consider other providers and avoid all the issues/challenges which we suffered. Read More

Sudbella S.

Reading, United Kingdom

2022-07-24

I would like to preface this review by saying that I normally do not provide any feedback publicly, however, in this case I feel compelled to provide some feedback which may benefit others. My husband and I have moved no less than ten times both domestically and internationally over the past twenty years. This is the first time we have had multiple issues with a moving company. We chose Shleppers for our move from Manhattan to San Francisco in June 2022. Below are the issues we experienced with Shleppers: 1. Poor quality packing and handling - * At least four pieces of our furniture were not properly wrapped/protected with blankets, especially around the corners/edges and consequently severely damaged (I have attached some photos). * We had many paintings, which were not properly packed, which resulted in the frames being scraped and dented. * We had to remind the packers more than once to be careful with certain pieces which are fragile and irreplaceable. In one example - they did not bring enough lamp boxes but wanted us to trust them to take the items loose to the warehouse "where they would be packed properly." We had to insist that they somehow find a way to pack these items before loading into the truck. * We noticed that one large piece furniture when loaded into the truck did not have the corners/edges properly protected. They promised to rewrap it properly in the warehouse (which based on the damage visible on delivery never happened). 2. Lack of general care and consideration - * They did not provide any floor protection. * During the packing, despite being warned about the weight and difficulty of moving a specific heavy console base, the team leader Garcia managed to scratch our hardwood floor while trying to move it on his own and did not seem to care about what he had done. * On completing the packing out, they left behind all the empty tape rolls and their rubbish. * The same team leader splashed a pink colored drink on our window ledge and wall and left the messy stains behind without saying anything. I saw it with my own eyes. 3. Cost * Following their initial survey, they (Derek, our sales consultant) provided us with a binding lump sum price for the move. Unfortunately, on the day of the move, the team leader told me that the estimator had forgot to include six wardrobe boxes for my clothes, plus some "China boxes." These extra wardrobe and China boxes cost us an extra $2,100 which they demanded payment on the spot in full - this was approx. 20% above the original lump sum agreed price. * Buyer beware - they deliberately understated the cost and then on the day, after finishing the packing, they surprised us with this additional cost. At this time, we had no other options but to pay. 4. Final balance and delivery - * The packing and loading occurred on June 23, and their estimated delivery was between July 1 to July 16 with the final balance due on the FIRST day of the delivery window (which would have been July 1). * On June 28, we were told that our shipment would be delayed leaving NYC and not arrive in SF until after July 16. Since I was planning to be away for the summer and would not be able to take the delivery after July 18, I insisted that Shleppers deliver my shipment before July 18. In the meantime, they insisted I would still have to pay the remaining balance on July 1 - before my shipment was even re-loaded on the truck and made its way to California. Only after insisting that given the revised delivery window and the fact that our shipment would not even be re-loaded until July 4 or July 5 did they relent and delay the final charge until July 4th. 5. Final comments - * Many firms want 50% up front on packing with the balance due on delivery - Shleppers is not such a firm. * If using Shleppers be sure to take out third party insurance to cover any damage. * Our recommendation would be to consider other providers and avoid all the issues/challenges which we suffered. Read More

Sudbella S.

Reading, United Kingdom

2022-07-24

I would like to preface this review by saying that I normally do not provide any feedback publicly, however, in this case I feel compelled to provide some feedback which may benefit others. My husband and I have moved no less than ten times both domestically and internationally over the past twenty years. This is the first time we have had multiple issues with a moving company. We chose Shleppers for our move from Manhattan to San Francisco in June 2022. Below are the issues we experienced with Shleppers: 1. Poor quality packing and handling - * At least four pieces of our furniture were not properly wrapped/protected with blankets, especially around the corners/edges and consequently severely damaged (I have attached some photos). * We had many paintings, which were not properly packed, which resulted in the frames being scraped and dented. * We had to remind the packers more than once to be careful with certain pieces which are fragile and irreplaceable. In one example - they did not bring enough lamp boxes but wanted us to trust them to take the items loose to the warehouse "where they would be packed properly." We had to insist that they somehow find a way to pack these items before loading into the truck. * We noticed that one large piece furniture when loaded into the truck did not have the corners/edges properly protected. They promised to rewrap it properly in the warehouse (which based on the damage visible on delivery never happened). 2. Lack of general care and consideration - * They did not provide any floor protection. * During the packing, despite being warned about the weight and difficulty of moving a specific heavy console base, the team leader Garcia managed to scratch our hardwood floor while trying to move it on his own and did not seem to care about what he had done. * On completing the packing out, they left behind all the empty tape rolls and their rubbish. * The same team leader splashed a pink colored drink on our window ledge and wall and left the messy stains behind without saying anything. I saw it with my own eyes. 3. Cost * Following their initial survey, they (Derek, our sales consultant) provided us with a binding lump sum price for the move. Unfortunately, on the day of the move, the team leader told me that the estimator had forgot to include six wardrobe boxes for my clothes, plus some "China boxes." These extra wardrobe and China boxes cost us an extra $2,100 which they demanded payment on the spot in full - this was approx. 20% above the original lump sum agreed price. * Buyer beware - they deliberately understated the cost and then on the day, after finishing the packing, they surprised us with this additional cost. At this time, we had no other options but to pay. 4. Final balance and delivery - * The packing and loading occurred on June 23, and their estimated delivery was between July 1 to July 16 with the final balance due on the FIRST day of the delivery window (which would have been July 1). * On June 28, we were told that our shipment would be delayed leaving NYC and not arrive in SF until after July 16. Since I was planning to be away for the summer and would not be able to take the delivery after July 18, I insisted that Shleppers deliver my shipment before July 18. In the meantime, they insisted I would still have to pay the remaining balance on July 1 - before my shipment was even re-loaded on the truck and made its way to California. Only after insisting that given the revised delivery window and the fact that our shipment would not even be re-loaded until July 4 or July 5 did they relent and delay the final charge until July 4th. 5. Final comments - * Many firms want 50% up front on packing with the balance due on delivery - Shleppers is not such a firm. * If using Shleppers be sure to take out third party insurance to cover any damage. * Our recommendation would be to consider other providers and avoid all the issues/challenges which we suffered. Read More

Sudbella S.

Reading, United Kingdom

2022-07-24

I would like to preface this review by saying that I normally do not provide any feedback publicly, however, in this case I feel compelled to provide some feedback which may benefit others. My husband and I have moved no less than ten times both domestically and internationally over the past twenty years. This is the first time we have had multiple issues with a moving company. We chose Shleppers for our move from Manhattan to San Francisco in June 2022. Below are the issues we experienced with Shleppers: 1. Poor quality packing and handling - * At least four pieces of our furniture were not properly wrapped/protected with blankets, especially around the corners/edges and consequently severely damaged (I have attached some photos). * We had many paintings, which were not properly packed, which resulted in the frames being scraped and dented. * We had to remind the packers more than once to be careful with certain pieces which are fragile and irreplaceable. In one example - they did not bring enough lamp boxes but wanted us to trust them to take the items loose to the warehouse "where they would be packed properly." We had to insist that they somehow find a way to pack these items before loading into the truck. * We noticed that one large piece furniture when loaded into the truck did not have the corners/edges properly protected. They promised to rewrap it properly in the warehouse (which based on the damage visible on delivery never happened). 2. Lack of general care and consideration - * They did not provide any floor protection. * During the packing, despite being warned about the weight and difficulty of moving a specific heavy console base, the team leader Garcia managed to scratch our hardwood floor while trying to move it on his own and did not seem to care about what he had done. * On completing the packing out, they left behind all the empty tape rolls and their rubbish. * The same team leader splashed a pink colored drink on our window ledge and wall and left the messy stains behind without saying anything. I saw it with my own eyes. 3. Cost * Following their initial survey, they (Derek, our sales consultant) provided us with a binding lump sum price for the move. Unfortunately, on the day of the move, the team leader told me that the estimator had forgot to include six wardrobe boxes for my clothes, plus some "China boxes." These extra wardrobe and China boxes cost us an extra $2,100 which they demanded payment on the spot in full - this was approx. 20% above the original lump sum agreed price. * Buyer beware - they deliberately understated the cost and then on the day, after finishing the packing, they surprised us with this additional cost. At this time, we had no other options but to pay. 4. Final balance and delivery - * The packing and loading occurred on June 23, and their estimated delivery was between July 1 to July 16 with the final balance due on the FIRST day of the delivery window (which would have been July 1). * On June 28, we were told that our shipment would be delayed leaving NYC and not arrive in SF until after July 16. Since I was planning to be away for the summer and would not be able to take the delivery after July 18, I insisted that Shleppers deliver my shipment before July 18. In the meantime, they insisted I would still have to pay the remaining balance on July 1 - before my shipment was even re-loaded on the truck and made its way to California. Only after insisting that given the revised delivery window and the fact that our shipment would not even be re-loaded until July 4 or July 5 did they relent and delay the final charge until July 4th. 5. Final comments - * Many firms want 50% up front on packing with the balance due on delivery - Shleppers is not such a firm. * If using Shleppers be sure to take out third party insurance to cover any damage. * Our recommendation would be to consider other providers and avoid all the issues/challenges which we suffered. Read More

Donna S.

2022-07-12

Full disclosure: the shipping TO storage was terrific but the shipping FROM storage to the new destination has been atrocious. Starting with a complete lack of transparency regarding shipping costs. I had wondered why/how their prices were so much better than other establish shipping companies & it’s because their contract is misleading. It doesn’t reference the 2nd fee to ship out that the customer would need to pay. It doesn’t indicate that this would be a separate job in the agreement. We explained to them that the move would be within the same area & there was no mention of charges at that point. As a family that hasn’t used a shipping company before why wouldn’t there be a discussion about fees? Our signed agreement mentions “Total Move” throughout & defined it as “the price of the move includes:(1) will provide the pick up and delivery of the items set forth in your item list. (No mentions of a second charge); (2) will provide the packing and unpacking services you selected.; (3) will disassemble and reassemble all of the furniture being moved unless otherwise requested.; (4) will set up your furniture in your desired locations.; (5) The price also includes all travel costs (including tolls, fuel, and parking tickets) as well as all labor and equipment.” (Shleppers later said “what if you moved across the country…you couldn’t have expected this to include that” – I told them that we expressed that we’d be local to our rep & could understand additional charges in a situation where the move was long distance.) On moving day, we weren’t even serviced by them. Only upon arrival did we find out that Shleppers wasn’t going to be directly handling the move. They had outsourced the move to Bridge Moving Company. I asked for them to wear masks. When I returned from an errand; none of the movers were wearing masks & found a mask on the ground along with rolls of tape in each room, huge piles of packing materials left in the front yard. The crew kept complaining about having to bring certain items up stairs (our home is 3 floors) & wanting access to an easier doorway which I explained might not be possible (we eventually were able to open additional doors but it was draining to keep repeating). They didn’t follow instructions on where many boxes & items belonged. Items were left in our backyard that we asked to be brought into our garage for safe keeping. While reassembling items, they found a broken pedal on my antique piano, missing suction pieces for two glass end tables & we’re still missing some canopy bars for a bed in the primary room(as far as we know b/c we haven’t unpacked everything). They rudely rushed to finish up the job & only managed to assemble one bed with another bed’s pieces & left the other 4 beds unassembled & left the floor scratched in the primary room. They called Dispatch & demanded the original foreman come & reassemble those beds because “pieces were missing”. When the original foreman came a week later, he fixed the incorrect bed setup & quickly put the remaining beds together with the pieces that he found taped to each of the beds. While not making any accusations, we questioned whether the disrespect we encountered was race related as there was a complete disregard for many of our service-related requests from the start. Following the move, I spoke with John in Dispatch who said he might be able to get someone to complete assembly on Monday. Additionally, when speaking with John, I asked several times for us to get everything that needed to be done in writing. No calls or emails received. I was on hold 30min+ for 3 days & they’d promise to get a definitive answer before the end of day. Each day, no messages or emails from anyone. Days later, I emailed their customer service team & no response. Yesenia, was the only agent to take this seriously but even her attempts to make it right fell short as we still had to wait almost a week for beds to be assembled. Read More

Donna S.

2022-07-12

Full disclosure: the shipping TO storage was terrific but the shipping FROM storage to the new destination has been atrocious. Starting with a complete lack of transparency regarding shipping costs. I had wondered why/how their prices were so much better than other establish shipping companies & it’s because their contract is misleading. It doesn’t reference the 2nd fee to ship out that the customer would need to pay. It doesn’t indicate that this would be a separate job in the agreement. We explained to them that the move would be within the same area & there was no mention of charges at that point. As a family that hasn’t used a shipping company before why wouldn’t there be a discussion about fees? Our signed agreement mentions “Total Move” throughout & defined it as “the price of the move includes:(1) will provide the pick up and delivery of the items set forth in your item list. (No mentions of a second charge); (2) will provide the packing and unpacking services you selected.; (3) will disassemble and reassemble all of the furniture being moved unless otherwise requested.; (4) will set up your furniture in your desired locations.; (5) The price also includes all travel costs (including tolls, fuel, and parking tickets) as well as all labor and equipment.” (Shleppers later said “what if you moved across the country…you couldn’t have expected this to include that” – I told them that we expressed that we’d be local to our rep & could understand additional charges in a situation where the move was long distance.) On moving day, we weren’t even serviced by them. Only upon arrival did we find out that Shleppers wasn’t going to be directly handling the move. They had outsourced the move to Bridge Moving Company. I asked for them to wear masks. When I returned from an errand; none of the movers were wearing masks & found a mask on the ground along with rolls of tape in each room, huge piles of packing materials left in the front yard. The crew kept complaining about having to bring certain items up stairs (our home is 3 floors) & wanting access to an easier doorway which I explained might not be possible (we eventually were able to open additional doors but it was draining to keep repeating). They didn’t follow instructions on where many boxes & items belonged. Items were left in our backyard that we asked to be brought into our garage for safe keeping. While reassembling items, they found a broken pedal on my antique piano, missing suction pieces for two glass end tables & we’re still missing some canopy bars for a bed in the primary room(as far as we know b/c we haven’t unpacked everything). They rudely rushed to finish up the job & only managed to assemble one bed with another bed’s pieces & left the other 4 beds unassembled & left the floor scratched in the primary room. They called Dispatch & demanded the original foreman come & reassemble those beds because “pieces were missing”. When the original foreman came a week later, he fixed the incorrect bed setup & quickly put the remaining beds together with the pieces that he found taped to each of the beds. While not making any accusations, we questioned whether the disrespect we encountered was race related as there was a complete disregard for many of our service-related requests from the start. Following the move, I spoke with John in Dispatch who said he might be able to get someone to complete assembly on Monday. Additionally, when speaking with John, I asked several times for us to get everything that needed to be done in writing. No calls or emails received. I was on hold 30min+ for 3 days & they’d promise to get a definitive answer before the end of day. Each day, no messages or emails from anyone. Days later, I emailed their customer service team & no response. Yesenia, was the only agent to take this seriously but even her attempts to make it right fell short as we still had to wait almost a week for beds to be assembled. Read More

Donna S.

2022-07-12

Full disclosure: the shipping TO storage was terrific but the shipping FROM storage to the new destination has been atrocious. Starting with a complete lack of transparency regarding shipping costs. I had wondered why/how their prices were so much better than other establish shipping companies & it’s because their contract is misleading. It doesn’t reference the 2nd fee to ship out that the customer would need to pay. It doesn’t indicate that this would be a separate job in the agreement. We explained to them that the move would be within the same area & there was no mention of charges at that point. As a family that hasn’t used a shipping company before why wouldn’t there be a discussion about fees? Our signed agreement mentions “Total Move” throughout & defined it as “the price of the move includes:(1) will provide the pick up and delivery of the items set forth in your item list. (No mentions of a second charge); (2) will provide the packing and unpacking services you selected.; (3) will disassemble and reassemble all of the furniture being moved unless otherwise requested.; (4) will set up your furniture in your desired locations.; (5) The price also includes all travel costs (including tolls, fuel, and parking tickets) as well as all labor and equipment.” (Shleppers later said “what if you moved across the country…you couldn’t have expected this to include that” – I told them that we expressed that we’d be local to our rep & could understand additional charges in a situation where the move was long distance.) On moving day, we weren’t even serviced by them. Only upon arrival did we find out that Shleppers wasn’t going to be directly handling the move. They had outsourced the move to Bridge Moving Company. I asked for them to wear masks. When I returned from an errand; none of the movers were wearing masks & found a mask on the ground along with rolls of tape in each room, huge piles of packing materials left in the front yard. The crew kept complaining about having to bring certain items up stairs (our home is 3 floors) & wanting access to an easier doorway which I explained might not be possible (we eventually were able to open additional doors but it was draining to keep repeating). They didn’t follow instructions on where many boxes & items belonged. Items were left in our backyard that we asked to be brought into our garage for safe keeping. While reassembling items, they found a broken pedal on my antique piano, missing suction pieces for two glass end tables & we’re still missing some canopy bars for a bed in the primary room(as far as we know b/c we haven’t unpacked everything). They rudely rushed to finish up the job & only managed to assemble one bed with another bed’s pieces & left the other 4 beds unassembled & left the floor scratched in the primary room. They called Dispatch & demanded the original foreman come & reassemble those beds because “pieces were missing”. When the original foreman came a week later, he fixed the incorrect bed setup & quickly put the remaining beds together with the pieces that he found taped to each of the beds. While not making any accusations, we questioned whether the disrespect we encountered was race related as there was a complete disregard for many of our service-related requests from the start. Following the move, I spoke with John in Dispatch who said he might be able to get someone to complete assembly on Monday. Additionally, when speaking with John, I asked several times for us to get everything that needed to be done in writing. No calls or emails received. I was on hold 30min+ for 3 days & they’d promise to get a definitive answer before the end of day. Each day, no messages or emails from anyone. Days later, I emailed their customer service team & no response. Yesenia, was the only agent to take this seriously but even her attempts to make it right fell short as we still had to wait almost a week for beds to be assembled. Read More

Donna S.

2022-07-12

Full disclosure: the shipping TO storage was terrific but the shipping FROM storage to the new destination has been atrocious. Starting with a complete lack of transparency regarding shipping costs. I had wondered why/how their prices were so much better than other establish shipping companies & it’s because their contract is misleading. It doesn’t reference the 2nd fee to ship out that the customer would need to pay. It doesn’t indicate that this would be a separate job in the agreement. We explained to them that the move would be within the same area & there was no mention of charges at that point. As a family that hasn’t used a shipping company before why wouldn’t there be a discussion about fees? Our signed agreement mentions “Total Move” throughout & defined it as “the price of the move includes:(1) will provide the pick up and delivery of the items set forth in your item list. (No mentions of a second charge); (2) will provide the packing and unpacking services you selected.; (3) will disassemble and reassemble all of the furniture being moved unless otherwise requested.; (4) will set up your furniture in your desired locations.; (5) The price also includes all travel costs (including tolls, fuel, and parking tickets) as well as all labor and equipment.” (Shleppers later said “what if you moved across the country…you couldn’t have expected this to include that” – I told them that we expressed that we’d be local to our rep & could understand additional charges in a situation where the move was long distance.) On moving day, we weren’t even serviced by them. Only upon arrival did we find out that Shleppers wasn’t going to be directly handling the move. They had outsourced the move to Bridge Moving Company. I asked for them to wear masks. When I returned from an errand; none of the movers were wearing masks & found a mask on the ground along with rolls of tape in each room, huge piles of packing materials left in the front yard. The crew kept complaining about having to bring certain items up stairs (our home is 3 floors) & wanting access to an easier doorway which I explained might not be possible (we eventually were able to open additional doors but it was draining to keep repeating). They didn’t follow instructions on where many boxes & items belonged. Items were left in our backyard that we asked to be brought into our garage for safe keeping. While reassembling items, they found a broken pedal on my antique piano, missing suction pieces for two glass end tables & we’re still missing some canopy bars for a bed in the primary room(as far as we know b/c we haven’t unpacked everything). They rudely rushed to finish up the job & only managed to assemble one bed with another bed’s pieces & left the other 4 beds unassembled & left the floor scratched in the primary room. They called Dispatch & demanded the original foreman come & reassemble those beds because “pieces were missing”. When the original foreman came a week later, he fixed the incorrect bed setup & quickly put the remaining beds together with the pieces that he found taped to each of the beds. While not making any accusations, we questioned whether the disrespect we encountered was race related as there was a complete disregard for many of our service-related requests from the start. Following the move, I spoke with John in Dispatch who said he might be able to get someone to complete assembly on Monday. Additionally, when speaking with John, I asked several times for us to get everything that needed to be done in writing. No calls or emails received. I was on hold 30min+ for 3 days & they’d promise to get a definitive answer before the end of day. Each day, no messages or emails from anyone. Days later, I emailed their customer service team & no response. Yesenia, was the only agent to take this seriously but even her attempts to make it right fell short as we still had to wait almost a week for beds to be assembled. Read More

Donna S.

2022-07-12

Full disclosure: the shipping TO storage was terrific but the shipping FROM storage to the new destination has been atrocious. Starting with a complete lack of transparency regarding shipping costs. I had wondered why/how their prices were so much better than other establish shipping companies & it’s because their contract is misleading. It doesn’t reference the 2nd fee to ship out that the customer would need to pay. It doesn’t indicate that this would be a separate job in the agreement. We explained to them that the move would be within the same area & there was no mention of charges at that point. As a family that hasn’t used a shipping company before why wouldn’t there be a discussion about fees? Our signed agreement mentions “Total Move” throughout & defined it as “the price of the move includes:(1) will provide the pick up and delivery of the items set forth in your item list. (No mentions of a second charge); (2) will provide the packing and unpacking services you selected.; (3) will disassemble and reassemble all of the furniture being moved unless otherwise requested.; (4) will set up your furniture in your desired locations.; (5) The price also includes all travel costs (including tolls, fuel, and parking tickets) as well as all labor and equipment.” (Shleppers later said “what if you moved across the country…you couldn’t have expected this to include that” – I told them that we expressed that we’d be local to our rep & could understand additional charges in a situation where the move was long distance.) On moving day, we weren’t even serviced by them. Only upon arrival did we find out that Shleppers wasn’t going to be directly handling the move. They had outsourced the move to Bridge Moving Company. I asked for them to wear masks. When I returned from an errand; none of the movers were wearing masks & found a mask on the ground along with rolls of tape in each room, huge piles of packing materials left in the front yard. The crew kept complaining about having to bring certain items up stairs (our home is 3 floors) & wanting access to an easier doorway which I explained might not be possible (we eventually were able to open additional doors but it was draining to keep repeating). They didn’t follow instructions on where many boxes & items belonged. Items were left in our backyard that we asked to be brought into our garage for safe keeping. While reassembling items, they found a broken pedal on my antique piano, missing suction pieces for two glass end tables & we’re still missing some canopy bars for a bed in the primary room(as far as we know b/c we haven’t unpacked everything). They rudely rushed to finish up the job & only managed to assemble one bed with another bed’s pieces & left the other 4 beds unassembled & left the floor scratched in the primary room. They called Dispatch & demanded the original foreman come & reassemble those beds because “pieces were missing”. When the original foreman came a week later, he fixed the incorrect bed setup & quickly put the remaining beds together with the pieces that he found taped to each of the beds. While not making any accusations, we questioned whether the disrespect we encountered was race related as there was a complete disregard for many of our service-related requests from the start. Following the move, I spoke with John in Dispatch who said he might be able to get someone to complete assembly on Monday. Additionally, when speaking with John, I asked several times for us to get everything that needed to be done in writing. No calls or emails received. I was on hold 30min+ for 3 days & they’d promise to get a definitive answer before the end of day. Each day, no messages or emails from anyone. Days later, I emailed their customer service team & no response. Yesenia, was the only agent to take this seriously but even her attempts to make it right fell short as we still had to wait almost a week for beds to be assembled. Read More

Jim J.

2021-10-02

I picked Shleppers because I'd had a good experience with them in 2013, but this was like a completely different company. Will never use them again and strongly advise against it. I paid extra because they offered a live video estimate using FaceTime, unlike other movers who would've required me to do my own detailed inventory, including counting all the boxes after they're packed, which is difficult if you need to book ahead of time and can't live out of a suitcase for 2 weeks. They showed up, started complaining that the estimate was inaccurate, and I agreed that they should call headquarters. Then, they started the move, half-loaded the truck, and declared that I would have to pay 25% more in order to finish the move! Of course I was over a barrel at this point – I thought I was paying their higher prices to avoid this situation! On top of that, they put a big hole in a leather sofa and offered my $35 to replace it, since I hadn't paid even MORE money. No better than the worst of NYC movers. Read More

Christopher A.

2021-03-03

I highly recommend Schleppers Moving and Storage for your next move. Beginning with my initial contact with the customer service representative who was friendly and accommodating, I scheduled a walk through. Schleppers estimator used a tablet not paper and pencil on an old form which the others had done. I was impressed with the technology he used as we walked through the house. Making changes to what was going/not going was very easy using an electronic form. I needed storage because our new house would not be ready for another 6 to 8 weeks. Schleppers estimate was lower than the other 3 estimates. They do not use 3rd party carriers and every aspect of the moving and storage is handled by the them and only them. Moving day the crew showed up on time with all the right packing equipment, enough truck space and worked quickly. No hidden fees or costs with Schleppers! The actual cost was within a few hundred dollars of the quote. Thank you! Read More

Gina W.

2021-01-13

I hired Shleppers to pack and move me in November of 2020—a residential move in Manhattan. It was an unmitigated DISASTER from start to finish—with multiple damages to furniture, improper packing, missing items, lack of safety protocols during the move, as well as irresponsibility and dishonesty from the moving crew, and a complete lack of customer service. It was a nightmare move, and here are 5 reasons why: 1. MULTIPLE MISSING ITEMS: Some items simply did not make it from the moving truck into my new apartment, including a folding step stool and three rugs (worth a total of $265). I might be able to chalk that up to a moving mistake, BUT two days later, I realized that 3 framed pieces of art valued at a total exceeding $20,000 were also missing. (These pieces were eventually located over 5 days later, one by one, by the foreman. They were miraculously found on the truck, which had allegedly been emptied and inspected by him right after the move). 2. EXTENSIVE DAMAGES: The crew was incredibly reckless. Not only did they break the leg of a $6000 Design Within Reach sofa, but they left it in the basement (it was unable to fit in the freight elevator) and never told me what had happened. They simply duct taped the leg on! A second Shleppers crew (that I had to pay extra for) came the next day to carry the sofa up to my apartment, and they discovered that the leg had been snapped in two. Shleppers did send a carpenter to repair the leg, which entailed super-gluing and drilling screws into it. It’s unclear how long this peg leg will hold up, and it looks like ****. The crew carelessly moved an armoire and dropped it on a custom built desk, creating large divots in the wood. They removed wooden knobs from a credenza and lost them. They did not properly pack a Design Within Reach floor lamp (neither removing the lamp shade nor the lightbulbs!) before transporting it. I watched that lamp tumble onto Riverside Drive! Another vintage 1950s lamp shade that was never removed from the lamp or packed at all, is now it is completely bent and lopsided. 3. IRRESPONSIBLE PACKING: Extremely valuable glass and bone china items were put into boxes with no wrapping or protection whatsoever. Two vintage glass globe lights were tossed in a box on top of a printer and had another lamp and a small end table placed on top of them with no protection whatsoever! Even though I reiterated multiple times that all these items were very fragile, they were not even wrapped in paper or bubble wrap. 4. LACK OF CONCERN FOR SAFETY PROTOCOLS: We are in the middle of a global pandemic and I expected that everyone on the crew would take their safety and mine very seriously. One individual on the crew did not wear a mask. In addition, this employee was agitated and rude throughout the move, at one point yelling at me while I was discussing something with the foreman. The super at my new address actually told him not to come back into the building because he was yelling and cursing. 5. ZERO CUSTOMER SERVICE: When you call Shleppers, you will get the Dispatching Dept. When you are transferred to Customer Service, you will eventually talk to a Claims Representative. There is no real “customer service” at all. I called Shleppers on the day that I realized that art was missing, in the desperate hope that they could recover the lost property as soon as possible. The “customer service” and the “operations/dispatch” representatives (same thing) were unresponsive. There was no attempt to look for the lost valuables, or check the picture bins they were packed in. There was no sense of urgency at all. In fact, I was told that the moving truck had been completely emptied and inspected by the foreman of the moving crew, and that the “empty” picture boxes had been flattened. Having been told by dispatch that they could do nothing, and getting no response whatsoever from the nonexistent customer service department, I emailed the co-CEO and owner, who did reply within 24 hours—but with a form email that said I should contact someone at customer service! I filed an insurance claim with Shleppers (a weeks-long, nickel-and-diming ordeal), and their settlement was so paltry and insulting that I refused to sign the claims waiver (stating that I would not post anything disparaging or negative about the company) in order to get the money. THIS IS THE WORST MOVING COMPANY I’VE EVER USED. Read More

Gina W.

2021-01-13

I hired Shleppers to pack and move me in November of 2020—a residential move in Manhattan. It was an unmitigated DISASTER from start to finish—with multiple damages to furniture, improper packing, missing items, lack of safety protocols during the move, as well as irresponsibility and dishonesty from the moving crew, and a complete lack of customer service. It was a nightmare move, and here are 5 reasons why: 1. MULTIPLE MISSING ITEMS: Some items simply did not make it from the moving truck into my new apartment, including a folding step stool and three rugs (worth a total of $265). I might be able to chalk that up to a moving mistake, BUT two days later, I realized that 3 framed pieces of art valued at a total exceeding $20,000 were also missing. (These pieces were eventually located over 5 days later, one by one, by the foreman. They were miraculously found on the truck, which had allegedly been emptied and inspected by him right after the move). 2. EXTENSIVE DAMAGES: The crew was incredibly reckless. Not only did they break the leg of a $6000 Design Within Reach sofa, but they left it in the basement (it was unable to fit in the freight elevator) and never told me what had happened. They simply duct taped the leg on! A second Shleppers crew (that I had to pay extra for) came the next day to carry the sofa up to my apartment, and they discovered that the leg had been snapped in two. Shleppers did send a carpenter to repair the leg, which entailed super-gluing and drilling screws into it. It’s unclear how long this peg leg will hold up, and it looks like ****. The crew carelessly moved an armoire and dropped it on a custom built desk, creating large divots in the wood. They removed wooden knobs from a credenza and lost them. They did not properly pack a Design Within Reach floor lamp (neither removing the lamp shade nor the lightbulbs!) before transporting it. I watched that lamp tumble onto Riverside Drive! Another vintage 1950s lamp shade that was never removed from the lamp or packed at all, is now it is completely bent and lopsided. 3. IRRESPONSIBLE PACKING: Extremely valuable glass and bone china items were put into boxes with no wrapping or protection whatsoever. Two vintage glass globe lights were tossed in a box on top of a printer and had another lamp and a small end table placed on top of them with no protection whatsoever! Even though I reiterated multiple times that all these items were very fragile, they were not even wrapped in paper or bubble wrap. 4. LACK OF CONCERN FOR SAFETY PROTOCOLS: We are in the middle of a global pandemic and I expected that everyone on the crew would take their safety and mine very seriously. One individual on the crew did not wear a mask. In addition, this employee was agitated and rude throughout the move, at one point yelling at me while I was discussing something with the foreman. The super at my new address actually told him not to come back into the building because he was yelling and cursing. 5. ZERO CUSTOMER SERVICE: When you call Shleppers, you will get the Dispatching Dept. When you are transferred to Customer Service, you will eventually talk to a Claims Representative. There is no real “customer service” at all. I called Shleppers on the day that I realized that art was missing, in the desperate hope that they could recover the lost property as soon as possible. The “customer service” and the “operations/dispatch” representatives (same thing) were unresponsive. There was no attempt to look for the lost valuables, or check the picture bins they were packed in. There was no sense of urgency at all. In fact, I was told that the moving truck had been completely emptied and inspected by the foreman of the moving crew, and that the “empty” picture boxes had been flattened. Having been told by dispatch that they could do nothing, and getting no response whatsoever from the nonexistent customer service department, I emailed the co-CEO and owner, who did reply within 24 hours—but with a form email that said I should contact someone at customer service! I filed an insurance claim with Shleppers (a weeks-long, nickel-and-diming ordeal), and their settlement was so paltry and insulting that I refused to sign the claims waiver (stating that I would not post anything disparaging or negative about the company) in order to get the money. THIS IS THE WORST MOVING COMPANY I’VE EVER USED. Read More

Naomi L.

2020-05-18

After getting quotes and reading reviews from many different companies we were horrified at the level of dishonesty and poor services in this industry. However, when we found Shleppers and read their reviews, we felt a lot more comfortable. After speaking with their sales rep, who seemed very honest and straight forward, our comfort level went up a bit further. When we received their quote we were shocked that their prices were almost $1000 lower than some of the companies who had terrible reputations! We had to reread the reviews On shleppers to make sure they were real! Anyone that we reached out to at the company with questions at any point during the process responded to us within a few hours. The process was explained very clearly to us, our questions were answered patiently. We very much liked the fact that the pricing was explained very clearly, including outlining which factors would make the price go up, and tips on how to keep the price as low as possible. We were also told exactly on which dates our credit card would be charged, and for how much. Everything was above board, and very clear. The online registration outlined everything that was discussed again, and ensured that we understood and agreed to the fine print so we wouldn’t have any surprises at the end. On the day before the move, our movers called and confirmed the time and location, and on the day of the move, they showed up nice and early. Mike and Chris did a fabulous job carrying all our boxes down 3 flights of stairs onto the truck, and were careful with our fragile items. They took the time to wrap our furniture carefully- it was heartwarming to watch them show our belongings so much care. Every single item that left our apartment was tagged with a big blue sticker that had my name, origin, destination and a barcode on it. The barcodes were scanned when the item was placed on the truck, and again every time they were moved. Our apartment was empty within a few hours of the movers showing up- we were surprised by how quickly they worked. The guys were pleasant, professional and focused- we were really impressed with them. We said goodbye to Chris and Mike and our belongings before lunch, and by early afternoon, we received a call confirming that all our belongings had arrived in their warehouse (as had been explained to us in advance). We received constant updates regarding our belongings over the next couple of weeks (ie when they were loaded onto the truck that would be bringing them to the west coast, and again with updates Re the estimated date of arrival). Our belongings arrived a couple days later than anticipated but this was communicated clearly and frequently whenever there was an update. Meeting and unloading our truck went completely smoothly. The truck showed up exactly at the time we agreed, and our items were unloaded carefully. We had a slight miscount of our boxes, but Khalid, the driver, was very patient and helped us recount and check all our boxes to make sure everything had arrived. He stayed longer than necessary to make sure we were comfortable, and was extremely gracious about it. Overall, we were really happy with the service that shleppers provided. They are professional, reliable and honest. Forget all the other companies with their shady reviews and business tactics- Shleppers is the way to go! Read More

Naomi L.

2020-05-18

After getting quotes and reading reviews from many different companies we were horrified at the level of dishonesty and poor services in this industry. However, when we found Shleppers and read their reviews, we felt a lot more comfortable. After speaking with their sales rep, who seemed very honest and straight forward, our comfort level went up a bit further. When we received their quote we were shocked that their prices were almost $1000 lower than some of the companies who had terrible reputations! We had to reread the reviews On shleppers to make sure they were real! Anyone that we reached out to at the company with questions at any point during the process responded to us within a few hours. The process was explained very clearly to us, our questions were answered patiently. We very much liked the fact that the pricing was explained very clearly, including outlining which factors would make the price go up, and tips on how to keep the price as low as possible. We were also told exactly on which dates our credit card would be charged, and for how much. Everything was above board, and very clear. The online registration outlined everything that was discussed again, and ensured that we understood and agreed to the fine print so we wouldn’t have any surprises at the end. On the day before the move, our movers called and confirmed the time and location, and on the day of the move, they showed up nice and early. Mike and Chris did a fabulous job carrying all our boxes down 3 flights of stairs onto the truck, and were careful with our fragile items. They took the time to wrap our furniture carefully- it was heartwarming to watch them show our belongings so much care. Every single item that left our apartment was tagged with a big blue sticker that had my name, origin, destination and a barcode on it. The barcodes were scanned when the item was placed on the truck, and again every time they were moved. Our apartment was empty within a few hours of the movers showing up- we were surprised by how quickly they worked. The guys were pleasant, professional and focused- we were really impressed with them. We said goodbye to Chris and Mike and our belongings before lunch, and by early afternoon, we received a call confirming that all our belongings had arrived in their warehouse (as had been explained to us in advance). We received constant updates regarding our belongings over the next couple of weeks (ie when they were loaded onto the truck that would be bringing them to the west coast, and again with updates Re the estimated date of arrival). Our belongings arrived a couple days later than anticipated but this was communicated clearly and frequently whenever there was an update. Meeting and unloading our truck went completely smoothly. The truck showed up exactly at the time we agreed, and our items were unloaded carefully. We had a slight miscount of our boxes, but Khalid, the driver, was very patient and helped us recount and check all our boxes to make sure everything had arrived. He stayed longer than necessary to make sure we were comfortable, and was extremely gracious about it. Overall, we were really happy with the service that shleppers provided. They are professional, reliable and honest. Forget all the other companies with their shady reviews and business tactics- Shleppers is the way to go! Read More

todd t.

Los Angeles, CA

2020-03-30

BEWARE! DONT HIRE THIS COMPANY! This moving company is the absolute worse. First, if you're in Aventura Florida don't talk to their representative here! He lies and did nothing when the 2 movers that moved my mom ruined several pieces of furniture and knocked holes in walls. The two guys that moved my mother were the absolute worse. I called them for a simple move and when the furniture arrived to my moms new Assited living , it was scratched, dents in the wood, they knocked holes in her walls, ruined the door frame, broke off the corner of an antique dresser my mom had for 50 years and they could have cared less. I would not ever hire these people if you don't want your things destroyed. When I called their Aventura Florida representative he said he was so sorry and that customer service would call me. It's been almost three weeks and no call at all! Liars and thieves!!! I have texted there representative and all he says is he doesnt know why customer service hasn't called me. The 2 men that moved my mother from one Assited living to another were clowns! They were either stoned or drunk! I will be filing a small claim lawsuit this next week. Seriously, I've never seen any moving company so so much damage to a simple move ! Please pass this on no one else should have to have their furniture ruined by this shitty company! What's so sad is their representative here in Miami has just lied and lied to us that their customer service would be calling us. My mom is 84 years old and this upset her so badly. Just another company that cares less about customer service. The bed they destroyed wasn't even a year old that I bought at Baer's Furniture Don't use this company. They are lying pieces of shit. They destroyed some of my 84 year old mothers furniture and offered us $50 to settle. What fucking scum bags. Do yourself a favor don't hire these losers. There will be report coming out soon on national TV channel about time. They are the worst and could care less if they damage not only walls but furniture as well. Read More

todd t.

Los Angeles, CA

2020-03-30

BEWARE! DONT HIRE THIS COMPANY! This moving company is the absolute worse. First, if you're in Aventura Florida don't talk to their representative here! He lies and did nothing when the 2 movers that moved my mom ruined several pieces of furniture and knocked holes in walls. The two guys that moved my mother were the absolute worse. I called them for a simple move and when the furniture arrived to my moms new Assited living , it was scratched, dents in the wood, they knocked holes in her walls, ruined the door frame, broke off the corner of an antique dresser my mom had for 50 years and they could have cared less. I would not ever hire these people if you don't want your things destroyed. When I called their Aventura Florida representative he said he was so sorry and that customer service would call me. It's been almost three weeks and no call at all! Liars and thieves!!! I have texted there representative and all he says is he doesnt know why customer service hasn't called me. The 2 men that moved my mother from one Assited living to another were clowns! They were either stoned or drunk! I will be filing a small claim lawsuit this next week. Seriously, I've never seen any moving company so so much damage to a simple move ! Please pass this on no one else should have to have their furniture ruined by this shitty company! What's so sad is their representative here in Miami has just lied and lied to us that their customer service would be calling us. My mom is 84 years old and this upset her so badly. Just another company that cares less about customer service. The bed they destroyed wasn't even a year old that I bought at Baer's Furniture Don't use this company. They are lying pieces of shit. They destroyed some of my 84 year old mothers furniture and offered us $50 to settle. What fucking scum bags. Do yourself a favor don't hire these losers. There will be report coming out soon on national TV channel about time. They are the worst and could care less if they damage not only walls but furniture as well. Read More

todd t.

Los Angeles, CA

2020-03-30

BEWARE! DONT HIRE THIS COMPANY! This moving company is the absolute worse. First, if you're in Aventura Florida don't talk to their representative here! He lies and did nothing when the 2 movers that moved my mom ruined several pieces of furniture and knocked holes in walls. The two guys that moved my mother were the absolute worse. I called them for a simple move and when the furniture arrived to my moms new Assited living , it was scratched, dents in the wood, they knocked holes in her walls, ruined the door frame, broke off the corner of an antique dresser my mom had for 50 years and they could have cared less. I would not ever hire these people if you don't want your things destroyed. When I called their Aventura Florida representative he said he was so sorry and that customer service would call me. It's been almost three weeks and no call at all! Liars and thieves!!! I have texted there representative and all he says is he doesnt know why customer service hasn't called me. The 2 men that moved my mother from one Assited living to another were clowns! They were either stoned or drunk! I will be filing a small claim lawsuit this next week. Seriously, I've never seen any moving company so so much damage to a simple move ! Please pass this on no one else should have to have their furniture ruined by this shitty company! What's so sad is their representative here in Miami has just lied and lied to us that their customer service would be calling us. My mom is 84 years old and this upset her so badly. Just another company that cares less about customer service. The bed they destroyed wasn't even a year old that I bought at Baer's Furniture Don't use this company. They are lying pieces of shit. They destroyed some of my 84 year old mothers furniture and offered us $50 to settle. What fucking scum bags. Do yourself a favor don't hire these losers. There will be report coming out soon on national TV channel about time. They are the worst and could care less if they damage not only walls but furniture as well. Read More

todd t.

Los Angeles, CA

2020-03-30

BEWARE! DONT HIRE THIS COMPANY! This moving company is the absolute worse. First, if you're in Aventura Florida don't talk to their representative here! He lies and did nothing when the 2 movers that moved my mom ruined several pieces of furniture and knocked holes in walls. The two guys that moved my mother were the absolute worse. I called them for a simple move and when the furniture arrived to my moms new Assited living , it was scratched, dents in the wood, they knocked holes in her walls, ruined the door frame, broke off the corner of an antique dresser my mom had for 50 years and they could have cared less. I would not ever hire these people if you don't want your things destroyed. When I called their Aventura Florida representative he said he was so sorry and that customer service would call me. It's been almost three weeks and no call at all! Liars and thieves!!! I have texted there representative and all he says is he doesnt know why customer service hasn't called me. The 2 men that moved my mother from one Assited living to another were clowns! They were either stoned or drunk! I will be filing a small claim lawsuit this next week. Seriously, I've never seen any moving company so so much damage to a simple move ! Please pass this on no one else should have to have their furniture ruined by this shitty company! What's so sad is their representative here in Miami has just lied and lied to us that their customer service would be calling us. My mom is 84 years old and this upset her so badly. Just another company that cares less about customer service. The bed they destroyed wasn't even a year old that I bought at Baer's Furniture Don't use this company. They are lying pieces of shit. They destroyed some of my 84 year old mothers furniture and offered us $50 to settle. What fucking scum bags. Do yourself a favor don't hire these losers. There will be report coming out soon on national TV channel about time. They are the worst and could care less if they damage not only walls but furniture as well. Read More

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