Companies List

Avery Carney

2023-06-26

MILITARY Beware! Dishonest and unethical contract crews employed by Scobey. Watch out for Andrew Shoue and his crew that consists of his family (spouse, children, extended family). We had a 13 crate pack out / pickup for an OCONUS move. At one point Andrew’s crew made a “slide” on the stairs using flattened cardboard boxes which we thought was interesting/clever. This helped them send boxes from the four bedrooms upstairs very quickly. At the end of the day Andrew had my wife sign a document attesting no damage occurred by the packers. (See photo) The next day our four year old son noticed a cracked banister on the stairs and brought it to our attention. Upon further inspection we found a second area of damage (see photos). It took a week to get Scobey to acknowledge the damage and their claims adjuster stated via email, “In speaking with our crew, they did state that the spindle was accidentally damaged by them.” They denied the second area of damage where the stair railing affixes to the wall was caused by them and wanted to dispute it. So they LIED on pickup day and chose NOT TO DISCLOSE the damage they caused. They even had my wife sign a document that everything was fine. Perhaps because the crew was comprised of a family unit and the cost of repairs would come out of their contract compensation. The repairs were just completed two weeks later by a repair team paid for by Scobey after much consternation. I asked for an explanation out of Scobey’s acting GM (Ms Houlton) about why their contract agent caused damage and chose not to disclose it until confronted later. No reply. Suddath’s customer experience department reached out to apologize on Scobey’s behalf. I have 26 years of service and this is our 9th military move. This is a perfect example of what’s wrong with the TSP arrangement system where it’s a sea of stacked contractors only driven by $$$ and incentivizes to cut corners where they can. If you have a military move and are assigned Scobey, strongly consider a different agent whenever possible. Definitely avoid Andrew Shoue’s crew! Colonel, USA Read More

Avery Carney

2023-06-26

MILITARY Beware! Dishonest and unethical contract crews employed by Scobey. Watch out for Andrew Shoue and his crew that consists of his family (spouse, children, extended family). We had a 13 crate pack out / pickup for an OCONUS move. At one point Andrew’s crew made a “slide” on the stairs using flattened cardboard boxes which we thought was interesting/clever. This helped them send boxes from the four bedrooms upstairs very quickly. At the end of the day Andrew had my wife sign a document attesting no damage occurred by the packers. (See photo) The next day our four year old son noticed a cracked banister on the stairs and brought it to our attention. Upon further inspection we found a second area of damage (see photos). It took a week to get Scobey to acknowledge the damage and their claims adjuster stated via email, “In speaking with our crew, they did state that the spindle was accidentally damaged by them.” They denied the second area of damage where the stair railing affixes to the wall was caused by them and wanted to dispute it. So they LIED on pickup day and chose NOT TO DISCLOSE the damage they caused. They even had my wife sign a document that everything was fine. Perhaps because the crew was comprised of a family unit and the cost of repairs would come out of their contract compensation. The repairs were just completed two weeks later by a repair team paid for by Scobey after much consternation. I asked for an explanation out of Scobey’s acting GM (Ms Houlton) about why their contract agent caused damage and chose not to disclose it until confronted later. No reply. Suddath’s customer experience department reached out to apologize on Scobey’s behalf. I have 26 years of service and this is our 9th military move. This is a perfect example of what’s wrong with the TSP arrangement system where it’s a sea of stacked contractors only driven by $$$ and incentivizes to cut corners where they can. If you have a military move and are assigned Scobey, strongly consider a different agent whenever possible. Definitely avoid Andrew Shoue’s crew! Colonel, USA Read More

Avery Carney

2023-06-26

MILITARY Beware! Dishonest and unethical contract crews employed by Scobey. Watch out for Andrew Shoue and his crew that consists of his family (spouse, children, extended family). We had a 13 crate pack out / pickup for an OCONUS move. At one point Andrew’s crew made a “slide” on the stairs using flattened cardboard boxes which we thought was interesting/clever. This helped them send boxes from the four bedrooms upstairs very quickly. At the end of the day Andrew had my wife sign a document attesting no damage occurred by the packers. (See photo) The next day our four year old son noticed a cracked banister on the stairs and brought it to our attention. Upon further inspection we found a second area of damage (see photos). It took a week to get Scobey to acknowledge the damage and their claims adjuster stated via email, “In speaking with our crew, they did state that the spindle was accidentally damaged by them.” They denied the second area of damage where the stair railing affixes to the wall was caused by them and wanted to dispute it. So they LIED on pickup day and chose NOT TO DISCLOSE the damage they caused. They even had my wife sign a document that everything was fine. Perhaps because the crew was comprised of a family unit and the cost of repairs would come out of their contract compensation. The repairs were just completed two weeks later by a repair team paid for by Scobey after much consternation. I asked for an explanation out of Scobey’s acting GM (Ms Houlton) about why their contract agent caused damage and chose not to disclose it until confronted later. No reply. Suddath’s customer experience department reached out to apologize on Scobey’s behalf. I have 26 years of service and this is our 9th military move. This is a perfect example of what’s wrong with the TSP arrangement system where it’s a sea of stacked contractors only driven by $$$ and incentivizes to cut corners where they can. If you have a military move and are assigned Scobey, strongly consider a different agent whenever possible. Definitely avoid Andrew Shoue’s crew! Colonel, USA Read More

Avery Carney

2023-06-26

MILITARY Beware! Dishonest and unethical contract crews employed by Scobey. Watch out for Andrew Shoue and his crew that consists of his family (spouse, children, extended family). We had a 13 crate pack out / pickup for an OCONUS move. At one point Andrew’s crew made a “slide” on the stairs using flattened cardboard boxes which we thought was interesting/clever. This helped them send boxes from the four bedrooms upstairs very quickly. At the end of the day Andrew had my wife sign a document attesting no damage occurred by the packers. (See photo) The next day our four year old son noticed a cracked banister on the stairs and brought it to our attention. Upon further inspection we found a second area of damage (see photos). It took a week to get Scobey to acknowledge the damage and their claims adjuster stated via email, “In speaking with our crew, they did state that the spindle was accidentally damaged by them.” They denied the second area of damage where the stair railing affixes to the wall was caused by them and wanted to dispute it. So they LIED on pickup day and chose NOT TO DISCLOSE the damage they caused. They even had my wife sign a document that everything was fine. Perhaps because the crew was comprised of a family unit and the cost of repairs would come out of their contract compensation. The repairs were just completed two weeks later by a repair team paid for by Scobey after much consternation. I asked for an explanation out of Scobey’s acting GM (Ms Houlton) about why their contract agent caused damage and chose not to disclose it until confronted later. No reply. Suddath’s customer experience department reached out to apologize on Scobey’s behalf. I have 26 years of service and this is our 9th military move. This is a perfect example of what’s wrong with the TSP arrangement system where it’s a sea of stacked contractors only driven by $$$ and incentivizes to cut corners where they can. If you have a military move and are assigned Scobey, strongly consider a different agent whenever possible. Definitely avoid Andrew Shoue’s crew! Colonel, USA Read More

Avery Carney

2023-06-26

MILITARY Beware! Dishonest and unethical contract crews employed by Scobey. Watch out for Andrew Shoue and his crew that consists of his family (spouse, children, extended family). We had a 13 crate pack out / pickup for an OCONUS move. At one point Andrew’s crew made a “slide” on the stairs using flattened cardboard boxes which we thought was interesting/clever. This helped them send boxes from the four bedrooms upstairs very quickly. At the end of the day Andrew had my wife sign a document attesting no damage occurred by the packers. (See photo) The next day our four year old son noticed a cracked banister on the stairs and brought it to our attention. Upon further inspection we found a second area of damage (see photos). It took a week to get Scobey to acknowledge the damage and their claims adjuster stated via email, “In speaking with our crew, they did state that the spindle was accidentally damaged by them.” They denied the second area of damage where the stair railing affixes to the wall was caused by them and wanted to dispute it. So they LIED on pickup day and chose NOT TO DISCLOSE the damage they caused. They even had my wife sign a document that everything was fine. Perhaps because the crew was comprised of a family unit and the cost of repairs would come out of their contract compensation. The repairs were just completed two weeks later by a repair team paid for by Scobey after much consternation. I asked for an explanation out of Scobey’s acting GM (Ms Houlton) about why their contract agent caused damage and chose not to disclose it until confronted later. No reply. Suddath’s customer experience department reached out to apologize on Scobey’s behalf. I have 26 years of service and this is our 9th military move. This is a perfect example of what’s wrong with the TSP arrangement system where it’s a sea of stacked contractors only driven by $$$ and incentivizes to cut corners where they can. If you have a military move and are assigned Scobey, strongly consider a different agent whenever possible. Definitely avoid Andrew Shoue’s crew! Colonel, USA Read More

Matthew H.

San Antonio, TX

2021-06-07

Disclaimer: I'm military & had no choice in who moved me. The military chose the lowest bidder (in other words, the cheapest one) The crew that moved me into my new home started out careful & respectful of my things. Towards the end of the day, they started throwing my furniture off the truck, the didn't assemble the bed or anything else like they were supposed to & the destroyed an antique cabinet I bought in Germany. After they unwrapped it, they picked it up from the top which means all the weight was transferred to the bottom of the cabinet. It immediately fell apart. They lifted other furniture the same way. My entertainment center almost fell apart until I caught them & told them to stop. They also snapped the connection bracket off the running boards on my daughters bed frame rendering it useless. Do not hire this mover....unless you want your hard earned items destroyed. Read More

Matthew H.

San Antonio, TX

2021-06-07

Disclaimer: I'm military & had no choice in who moved me. The military chose the lowest bidder (in other words, the cheapest one) The crew that moved me into my new home started out careful & respectful of my things. Towards the end of the day, they started throwing my furniture off the truck, the didn't assemble the bed or anything else like they were supposed to & the destroyed an antique cabinet I bought in Germany. After they unwrapped it, they picked it up from the top which means all the weight was transferred to the bottom of the cabinet. It immediately fell apart. They lifted other furniture the same way. My entertainment center almost fell apart until I caught them & told them to stop. They also snapped the connection bracket off the running boards on my daughters bed frame rendering it useless. Do not hire this mover....unless you want your hard earned items destroyed. Read More

Matthew H.

San Antonio, TX

2021-06-07

Disclaimer: I'm military & had no choice in who moved me. The military chose the lowest bidder (in other words, the cheapest one) The crew that moved me into my new home started out careful & respectful of my things. Towards the end of the day, they started throwing my furniture off the truck, the didn't assemble the bed or anything else like they were supposed to & the destroyed an antique cabinet I bought in Germany. After they unwrapped it, they picked it up from the top which means all the weight was transferred to the bottom of the cabinet. It immediately fell apart. They lifted other furniture the same way. My entertainment center almost fell apart until I caught them & told them to stop. They also snapped the connection bracket off the running boards on my daughters bed frame rendering it useless. Do not hire this mover....unless you want your hard earned items destroyed. Read More

Matthew H.

San Antonio, TX

2021-06-07

Disclaimer: I'm military & had no choice in who moved me. The military chose the lowest bidder (in other words, the cheapest one) The crew that moved me into my new home started out careful & respectful of my things. Towards the end of the day, they started throwing my furniture off the truck, the didn't assemble the bed or anything else like they were supposed to & the destroyed an antique cabinet I bought in Germany. After they unwrapped it, they picked it up from the top which means all the weight was transferred to the bottom of the cabinet. It immediately fell apart. They lifted other furniture the same way. My entertainment center almost fell apart until I caught them & told them to stop. They also snapped the connection bracket off the running boards on my daughters bed frame rendering it useless. Do not hire this mover....unless you want your hard earned items destroyed. Read More

John H.

Salt Lake County, UT

2021-03-19

I'm moving from Texas and SM&S was sub-contracted by the government to pack and transport my belongings. Overall, they did a great job. The crew of Joe (or Jake?) W., Armando W., and Anthony H. did an excellent job of safely packing my belongings, and were in and out of my house in about 90 minutes. They definitely worked as a good team, and asked questions whenever they noticed something g needing my attention. Though they arrived and started a little later than scheduled (about an hour), once going they were incredibly quick and detailed, including with the inventory sheets. Everyone wore their masks (albeit incorrectly) during the stay due to COVID-19 protocol, and cleaned up after themselves as they were leaving. Polite/courteous and friendly, I recommend this company the next time you need help moving. Read More

John H.

Salt Lake County, UT

2021-03-19

I'm moving from Texas and SM&S was sub-contracted by the government to pack and transport my belongings. Overall, they did a great job. The crew of Joe (or Jake?) W., Armando W., and Anthony H. did an excellent job of safely packing my belongings, and were in and out of my house in about 90 minutes. They definitely worked as a good team, and asked questions whenever they noticed something g needing my attention. Though they arrived and started a little later than scheduled (about an hour), once going they were incredibly quick and detailed, including with the inventory sheets. Everyone wore their masks (albeit incorrectly) during the stay due to COVID-19 protocol, and cleaned up after themselves as they were leaving. Polite/courteous and friendly, I recommend this company the next time you need help moving. Read More

Meeks H.

San Antonio, TX

2016-08-12

If you are military and your transportation pickup is arranged with Scobey, please beware. This company has horrible customer service and no respect for military personnel; just another paid government contract. My furniture and my time is important to me. They were two hours late and did not finish until 8pm. I was late picking up my son from after school. This company sent inexperienced movers to pack my apartment. Three of the four employees told me they had no idea what to do. I was instructing the young lady how to fill out the forms. I even feed them lunch. These employees were cramming my household items in boxes without wrapping them properly. My sectional was thrown on the back (the loading lift) without being wrapped. The driver said the truck was too small and no one answered in the office so he could request a larger truck. He was right. No one answered that day. NO military transportation coordinator answered or returned my call. I left messages and even emailed the next day to voice my complaint. Now that I received my shipment. My sofa is broken in half. My dining room table is all scratched up. Lamps are broken, and two boxes are missing. This moving company does not value customers like me and should be ashamed of their poor service from the initial home inspection to the moving day. It is truly sad they provided my no follow up or bothering responding to my call and emails. I am disappointed. Beware, be warned, and do not use this company. They should change the name to Scooby Doo and Miserable Moving Company. This has been the worst moving experience. Read More

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