Companies List

Sarah Simon

2023-09-25

We submitted a three-minute video of our one-bedroom apartment to receive a binding quote from Safeway Moving for a move from Columbus, OH, to Chicago, IL. We did not obtain any more items in between booking Safeway and what happened next. We then had our "72 hour quality assurance" call 3 days prior to our pickup window. On that call, Safeway informed us that we would likely need many more boxes than was quoted, due to the number of our kitchen cabinets. This, obviously, was visible on the video we submitted. The total price additional would be $2,192.73 more than our binding estimate (an increase of 34%). We told Safeway we had not added any items and insisted they honor the original binding quote. When the movers arrived, they refused to load the truck unless we paid over $1,000 more than the quoted price. Because we had to get out of our apartment, we agreed. The entire process (from their arrival to their departure on the day of move-out) took 13 hours for a one bedroom apartment. Two of the three guys barely assisted, and could often be spotted sitting on the back of the truck. We never received a copy of the bill of lading. Onto delivery. When we booked, the salesman said it's "very likely" we would get our stuff on 8/29, our first delivery date, since it was only a ~300 mile move. The information sent alongside our contract says 1-7 days for that length of move. It ended up being 22 days. Finally, we got a call saying that our stuff would arrive on 9/17. When they arrived, they did a walk of the route from the truck to the apartment. We paid the balance and signed their copy of the bill of lading. The guys started unloading and got maybe three trips upstairs. They then unloaded the entire truck onto the curb and told us it would be $2,000 more to finish the job. I (an attorney) told them what they’re doing violates federal law (as it’s a hostage goods situation). He said he’d cut us a deal and bring it down to $1500. I told him there’s no deal to be cut because we aren’t paying another cent. The movers said that it was Safeway’s fault and that this had come up four times today, “and the last people just paid, so why can’t you?” He then had his manager, Amos, call me, who also attempted to bully us into paying more money. I told him, again, that they’re violating the law and they have five minutes to resume work before I call the police non-emergency line. The manager hung up. While we were waiting for more direction from the manager, my husband stated that it would be easier for everyone if we just started moving things upstairs, since it was now pushing 7:30 PM and the crew had to drive down to Missouri later that night. The lead mover (Ken) said, “Are you threatening me?” My husband said no. Ken replied, “Because it’s me, my brother, and this big black dude. And it’s just you and your wife. And where we’re from, we don’t use hands, we shoot.” We’re sure he was just running his mouth, but we didn’t like being threatened with violence because we refused to be extorted. Finally, Amos called the crew back and must have told them to start working, because they then began shuttling things upstairs again. It was done in quite a slipshod manner—boxes tipping over, our walls scuffed up, breaking glass in our communal hallway, etc. This is likely because things were not packed correctly (see attached pictures for how our things were packed). On their way out the door, Ken said that he would send us a bill for the balance; I told him they could try but I would not be paying. Overall, the worst experience I’ve ever had with a company. Read More

Sarah Simon

2023-09-25

We submitted a three-minute video of our one-bedroom apartment to receive a binding quote from Safeway Moving for a move from Columbus, OH, to Chicago, IL. We did not obtain any more items in between booking Safeway and what happened next. We then had our "72 hour quality assurance" call 3 days prior to our pickup window. On that call, Safeway informed us that we would likely need many more boxes than was quoted, due to the number of our kitchen cabinets. This, obviously, was visible on the video we submitted. The total price additional would be $2,192.73 more than our binding estimate (an increase of 34%). We told Safeway we had not added any items and insisted they honor the original binding quote. When the movers arrived, they refused to load the truck unless we paid over $1,000 more than the quoted price. Because we had to get out of our apartment, we agreed. The entire process (from their arrival to their departure on the day of move-out) took 13 hours for a one bedroom apartment. Two of the three guys barely assisted, and could often be spotted sitting on the back of the truck. We never received a copy of the bill of lading. Onto delivery. When we booked, the salesman said it's "very likely" we would get our stuff on 8/29, our first delivery date, since it was only a ~300 mile move. The information sent alongside our contract says 1-7 days for that length of move. It ended up being 22 days. Finally, we got a call saying that our stuff would arrive on 9/17. When they arrived, they did a walk of the route from the truck to the apartment. We paid the balance and signed their copy of the bill of lading. The guys started unloading and got maybe three trips upstairs. They then unloaded the entire truck onto the curb and told us it would be $2,000 more to finish the job. I (an attorney) told them what they’re doing violates federal law (as it’s a hostage goods situation). He said he’d cut us a deal and bring it down to $1500. I told him there’s no deal to be cut because we aren’t paying another cent. The movers said that it was Safeway’s fault and that this had come up four times today, “and the last people just paid, so why can’t you?” He then had his manager, Amos, call me, who also attempted to bully us into paying more money. I told him, again, that they’re violating the law and they have five minutes to resume work before I call the police non-emergency line. The manager hung up. While we were waiting for more direction from the manager, my husband stated that it would be easier for everyone if we just started moving things upstairs, since it was now pushing 7:30 PM and the crew had to drive down to Missouri later that night. The lead mover (Ken) said, “Are you threatening me?” My husband said no. Ken replied, “Because it’s me, my brother, and this big black dude. And it’s just you and your wife. And where we’re from, we don’t use hands, we shoot.” We’re sure he was just running his mouth, but we didn’t like being threatened with violence because we refused to be extorted. Finally, Amos called the crew back and must have told them to start working, because they then began shuttling things upstairs again. It was done in quite a slipshod manner—boxes tipping over, our walls scuffed up, breaking glass in our communal hallway, etc. This is likely because things were not packed correctly (see attached pictures for how our things were packed). On their way out the door, Ken said that he would send us a bill for the balance; I told him they could try but I would not be paying. Overall, the worst experience I’ve ever had with a company. Read More

Sarah Simon

2023-09-25

We submitted a three-minute video of our one-bedroom apartment to receive a binding quote from Safeway Moving for a move from Columbus, OH, to Chicago, IL. We did not obtain any more items in between booking Safeway and what happened next. We then had our "72 hour quality assurance" call 3 days prior to our pickup window. On that call, Safeway informed us that we would likely need many more boxes than was quoted, due to the number of our kitchen cabinets. This, obviously, was visible on the video we submitted. The total price additional would be $2,192.73 more than our binding estimate (an increase of 34%). We told Safeway we had not added any items and insisted they honor the original binding quote. When the movers arrived, they refused to load the truck unless we paid over $1,000 more than the quoted price. Because we had to get out of our apartment, we agreed. The entire process (from their arrival to their departure on the day of move-out) took 13 hours for a one bedroom apartment. Two of the three guys barely assisted, and could often be spotted sitting on the back of the truck. We never received a copy of the bill of lading. Onto delivery. When we booked, the salesman said it's "very likely" we would get our stuff on 8/29, our first delivery date, since it was only a ~300 mile move. The information sent alongside our contract says 1-7 days for that length of move. It ended up being 22 days. Finally, we got a call saying that our stuff would arrive on 9/17. When they arrived, they did a walk of the route from the truck to the apartment. We paid the balance and signed their copy of the bill of lading. The guys started unloading and got maybe three trips upstairs. They then unloaded the entire truck onto the curb and told us it would be $2,000 more to finish the job. I (an attorney) told them what they’re doing violates federal law (as it’s a hostage goods situation). He said he’d cut us a deal and bring it down to $1500. I told him there’s no deal to be cut because we aren’t paying another cent. The movers said that it was Safeway’s fault and that this had come up four times today, “and the last people just paid, so why can’t you?” He then had his manager, Amos, call me, who also attempted to bully us into paying more money. I told him, again, that they’re violating the law and they have five minutes to resume work before I call the police non-emergency line. The manager hung up. While we were waiting for more direction from the manager, my husband stated that it would be easier for everyone if we just started moving things upstairs, since it was now pushing 7:30 PM and the crew had to drive down to Missouri later that night. The lead mover (Ken) said, “Are you threatening me?” My husband said no. Ken replied, “Because it’s me, my brother, and this big black dude. And it’s just you and your wife. And where we’re from, we don’t use hands, we shoot.” We’re sure he was just running his mouth, but we didn’t like being threatened with violence because we refused to be extorted. Finally, Amos called the crew back and must have told them to start working, because they then began shuttling things upstairs again. It was done in quite a slipshod manner—boxes tipping over, our walls scuffed up, breaking glass in our communal hallway, etc. This is likely because things were not packed correctly (see attached pictures for how our things were packed). On their way out the door, Ken said that he would send us a bill for the balance; I told him they could try but I would not be paying. Overall, the worst experience I’ve ever had with a company. Read More

Sarah Simon

2023-09-25

We submitted a three-minute video of our one-bedroom apartment to receive a binding quote from Safeway Moving for a move from Columbus, OH, to Chicago, IL. We did not obtain any more items in between booking Safeway and what happened next. We then had our "72 hour quality assurance" call 3 days prior to our pickup window. On that call, Safeway informed us that we would likely need many more boxes than was quoted, due to the number of our kitchen cabinets. This, obviously, was visible on the video we submitted. The total price additional would be $2,192.73 more than our binding estimate (an increase of 34%). We told Safeway we had not added any items and insisted they honor the original binding quote. When the movers arrived, they refused to load the truck unless we paid over $1,000 more than the quoted price. Because we had to get out of our apartment, we agreed. The entire process (from their arrival to their departure on the day of move-out) took 13 hours for a one bedroom apartment. Two of the three guys barely assisted, and could often be spotted sitting on the back of the truck. We never received a copy of the bill of lading. Onto delivery. When we booked, the salesman said it's "very likely" we would get our stuff on 8/29, our first delivery date, since it was only a ~300 mile move. The information sent alongside our contract says 1-7 days for that length of move. It ended up being 22 days. Finally, we got a call saying that our stuff would arrive on 9/17. When they arrived, they did a walk of the route from the truck to the apartment. We paid the balance and signed their copy of the bill of lading. The guys started unloading and got maybe three trips upstairs. They then unloaded the entire truck onto the curb and told us it would be $2,000 more to finish the job. I (an attorney) told them what they’re doing violates federal law (as it’s a hostage goods situation). He said he’d cut us a deal and bring it down to $1500. I told him there’s no deal to be cut because we aren’t paying another cent. The movers said that it was Safeway’s fault and that this had come up four times today, “and the last people just paid, so why can’t you?” He then had his manager, Amos, call me, who also attempted to bully us into paying more money. I told him, again, that they’re violating the law and they have five minutes to resume work before I call the police non-emergency line. The manager hung up. While we were waiting for more direction from the manager, my husband stated that it would be easier for everyone if we just started moving things upstairs, since it was now pushing 7:30 PM and the crew had to drive down to Missouri later that night. The lead mover (Ken) said, “Are you threatening me?” My husband said no. Ken replied, “Because it’s me, my brother, and this big black dude. And it’s just you and your wife. And where we’re from, we don’t use hands, we shoot.” We’re sure he was just running his mouth, but we didn’t like being threatened with violence because we refused to be extorted. Finally, Amos called the crew back and must have told them to start working, because they then began shuttling things upstairs again. It was done in quite a slipshod manner—boxes tipping over, our walls scuffed up, breaking glass in our communal hallway, etc. This is likely because things were not packed correctly (see attached pictures for how our things were packed). On their way out the door, Ken said that he would send us a bill for the balance; I told him they could try but I would not be paying. Overall, the worst experience I’ve ever had with a company. Read More

Sarah Simon

2023-09-25

We submitted a three-minute video of our one-bedroom apartment to receive a binding quote from Safeway Moving for a move from Columbus, OH, to Chicago, IL. We did not obtain any more items in between booking Safeway and what happened next. We then had our "72 hour quality assurance" call 3 days prior to our pickup window. On that call, Safeway informed us that we would likely need many more boxes than was quoted, due to the number of our kitchen cabinets. This, obviously, was visible on the video we submitted. The total price additional would be $2,192.73 more than our binding estimate (an increase of 34%). We told Safeway we had not added any items and insisted they honor the original binding quote. When the movers arrived, they refused to load the truck unless we paid over $1,000 more than the quoted price. Because we had to get out of our apartment, we agreed. The entire process (from their arrival to their departure on the day of move-out) took 13 hours for a one bedroom apartment. Two of the three guys barely assisted, and could often be spotted sitting on the back of the truck. We never received a copy of the bill of lading. Onto delivery. When we booked, the salesman said it's "very likely" we would get our stuff on 8/29, our first delivery date, since it was only a ~300 mile move. The information sent alongside our contract says 1-7 days for that length of move. It ended up being 22 days. Finally, we got a call saying that our stuff would arrive on 9/17. When they arrived, they did a walk of the route from the truck to the apartment. We paid the balance and signed their copy of the bill of lading. The guys started unloading and got maybe three trips upstairs. They then unloaded the entire truck onto the curb and told us it would be $2,000 more to finish the job. I (an attorney) told them what they’re doing violates federal law (as it’s a hostage goods situation). He said he’d cut us a deal and bring it down to $1500. I told him there’s no deal to be cut because we aren’t paying another cent. The movers said that it was Safeway’s fault and that this had come up four times today, “and the last people just paid, so why can’t you?” He then had his manager, Amos, call me, who also attempted to bully us into paying more money. I told him, again, that they’re violating the law and they have five minutes to resume work before I call the police non-emergency line. The manager hung up. While we were waiting for more direction from the manager, my husband stated that it would be easier for everyone if we just started moving things upstairs, since it was now pushing 7:30 PM and the crew had to drive down to Missouri later that night. The lead mover (Ken) said, “Are you threatening me?” My husband said no. Ken replied, “Because it’s me, my brother, and this big black dude. And it’s just you and your wife. And where we’re from, we don’t use hands, we shoot.” We’re sure he was just running his mouth, but we didn’t like being threatened with violence because we refused to be extorted. Finally, Amos called the crew back and must have told them to start working, because they then began shuttling things upstairs again. It was done in quite a slipshod manner—boxes tipping over, our walls scuffed up, breaking glass in our communal hallway, etc. This is likely because things were not packed correctly (see attached pictures for how our things were packed). On their way out the door, Ken said that he would send us a bill for the balance; I told him they could try but I would not be paying. Overall, the worst experience I’ve ever had with a company. Read More

Chris C.

Houston, TX

2022-09-21

I worked with Joseph. They seem great up front but completely ghost you after you pay the deposit. I asked to clarify some details in the contract and no response. I asked other questions via email and no response. I called to got brief answers. I was having issues with my movers on the day of delivery. I called Joseph and he said he would have someone reach out to me ASAP since my movers were on site. Well... that was 5 days ago and no further response. Beware - they don't care about the quality of movers they contract with and will abandon you once they have their money. Their website lists an address in Florida but the BBB has them listed at: 180 N La Salle St Ste 3700 Chicago, IL 60601-2809 Read More

Pamela Z.

Chicago, IL

2021-11-15

1. Pricing was off way off, sales person didn't ask the right questions, fine we paid the extra we have the stuff moving on ... 2. Movers NEVER provided an inventory list despite asking. I called and spoke to Julian he didn't care, in fact I was actually told "do you hear yourself talking?" When I was explaining why I was trying to obtain Safeway help with getting it to protect all parties. He also said he read all reviews from movers and personally handled all the claims of missing items and it was always the fault of the client not the movers (note not all reviews were moves brokered by Safeway but I am glad he personally vetted them and solved the issues for other companies.). 3. We are only part way through the movers unloading so far my brand new lazy boy sections damaged (photos), our mini fridge is busted. Scratches all over the remote controls of a brand new theatre chair ... boxes busted, sleep number bed was not even wrapped ... This has been the absolute worst move ever and we would like to speak with someone above Julian's pay grade who has a better sense of customer service. And someone who isn't going to tell me I'm overthinking things and it's all going to be fine and I should relax and have a glass of wine like Scott our sales guy did (and yes I added him on this email on purpose) there is no glass of wine that could have prepared me for this move and how absolutely awful it has been and the lack of customer service. Moving is an emotional and stressful time and your team made this even worse. Read More

Pamela Z.

Chicago, IL

2021-11-15

1. Pricing was off way off, sales person didn't ask the right questions, fine we paid the extra we have the stuff moving on ... 2. Movers NEVER provided an inventory list despite asking. I called and spoke to Julian he didn't care, in fact I was actually told "do you hear yourself talking?" When I was explaining why I was trying to obtain Safeway help with getting it to protect all parties. He also said he read all reviews from movers and personally handled all the claims of missing items and it was always the fault of the client not the movers (note not all reviews were moves brokered by Safeway but I am glad he personally vetted them and solved the issues for other companies.). 3. We are only part way through the movers unloading so far my brand new lazy boy sections damaged (photos), our mini fridge is busted. Scratches all over the remote controls of a brand new theatre chair ... boxes busted, sleep number bed was not even wrapped ... This has been the absolute worst move ever and we would like to speak with someone above Julian's pay grade who has a better sense of customer service. And someone who isn't going to tell me I'm overthinking things and it's all going to be fine and I should relax and have a glass of wine like Scott our sales guy did (and yes I added him on this email on purpose) there is no glass of wine that could have prepared me for this move and how absolutely awful it has been and the lack of customer service. Moving is an emotional and stressful time and your team made this even worse. Read More

Pamela Z.

Chicago, IL

2021-11-15

1. Pricing was off way off, sales person didn't ask the right questions, fine we paid the extra we have the stuff moving on ... 2. Movers NEVER provided an inventory list despite asking. I called and spoke to Julian he didn't care, in fact I was actually told "do you hear yourself talking?" When I was explaining why I was trying to obtain Safeway help with getting it to protect all parties. He also said he read all reviews from movers and personally handled all the claims of missing items and it was always the fault of the client not the movers (note not all reviews were moves brokered by Safeway but I am glad he personally vetted them and solved the issues for other companies.). 3. We are only part way through the movers unloading so far my brand new lazy boy sections damaged (photos), our mini fridge is busted. Scratches all over the remote controls of a brand new theatre chair ... boxes busted, sleep number bed was not even wrapped ... This has been the absolute worst move ever and we would like to speak with someone above Julian's pay grade who has a better sense of customer service. And someone who isn't going to tell me I'm overthinking things and it's all going to be fine and I should relax and have a glass of wine like Scott our sales guy did (and yes I added him on this email on purpose) there is no glass of wine that could have prepared me for this move and how absolutely awful it has been and the lack of customer service. Moving is an emotional and stressful time and your team made this even worse. Read More

Tommy Z.

North Liberty, IA

2021-10-03

This company is an absolute scam. When I called to set up a date for my move, their salesperson sound super nice to me trying to sell me their moving service. He gave me a quote of 10,000 which is very high but I understand that these days, everything went up so I did set up the service with them. Remember, this company is not a carrier, they are only the people that hook you up with whatever carrier that they want. They will ask you to pay 33% of the deposit upfront, then 33% on the date of the pickup, and the remaining will be paid on the date of the delivery. Once you pay that very first 33%, your soul is sold to this horrible company. Their whole attitude changed, they will be super mean to you, not answering your calls, wouldn't reply to your email when you have questions. Long story short, I was promised that the person will come on a Friday morning, but I waited all day, they never came, didn't even answer my call. When someone finally answered the call, his reply was hey you are not our only customer ok. Then, the mover finally showed up on a Saturday morning, he quoted me 6,000 moves. So the new total is $16,000... This is ridiculous, he Threatens me by saying if you don't agree to this then we will leave and you can't get your 33% of deposit back. I was forced to sign that contract because I don't have a choice. Then the big nightmare begins, once I arrived to my destination, I called them and told them to deliver my stuff, they promised that it will be 3 person unloading the stuff on the delivery and they will come on Thursday. LIE again, I waited all day, no one show up. So I called but no one answered. I have waited until Sunday, three days after what they have promised, the person that answered the phone never apologize and said you know that I can legally keep your stuff for 21 days right? This is crazy... Then finally, the truck came two days after, which is on a Tuesday. Guess what?? Only one mover was there, not three as they have promised. The only mover that showed up barely speak any English, have an attitude. He refused to move my massage chair to my room saying that it doesn't fit and ALL of my computer desks were completely destroyed, 6 of my shelf were crashed, my expensive massage chair, bed frame, mirror, table were all damaged. (See photos) because of their careless, bad handling, and horrible packaging skill. Also, all their mover will ask you for tips at the end, so unprofessional!!! Even with their terrible service, they would even dare to ask you for tips!!! Unbelievable... When I called up their company, Safeway will tell you that they are not responsible to pay for the damages because they are just a company that sells your moving service. So I contacted the carrier and ask for only $1,000 for damaging my stuff, after 30days, they responded by saying I can only pay you $82, WTF... excuse my language but please DON'T use this company for your moving service, they are a scam!!! I am SURE all their 5 stars reviews are fake, no way it's true... NO WAY! Read More

Tommy Z.

North Liberty, IA

2021-10-03

This company is an absolute scam. When I called to set up a date for my move, their salesperson sound super nice to me trying to sell me their moving service. He gave me a quote of 10,000 which is very high but I understand that these days, everything went up so I did set up the service with them. Remember, this company is not a carrier, they are only the people that hook you up with whatever carrier that they want. They will ask you to pay 33% of the deposit upfront, then 33% on the date of the pickup, and the remaining will be paid on the date of the delivery. Once you pay that very first 33%, your soul is sold to this horrible company. Their whole attitude changed, they will be super mean to you, not answering your calls, wouldn't reply to your email when you have questions. Long story short, I was promised that the person will come on a Friday morning, but I waited all day, they never came, didn't even answer my call. When someone finally answered the call, his reply was hey you are not our only customer ok. Then, the mover finally showed up on a Saturday morning, he quoted me 6,000 moves. So the new total is $16,000... This is ridiculous, he Threatens me by saying if you don't agree to this then we will leave and you can't get your 33% of deposit back. I was forced to sign that contract because I don't have a choice. Then the big nightmare begins, once I arrived to my destination, I called them and told them to deliver my stuff, they promised that it will be 3 person unloading the stuff on the delivery and they will come on Thursday. LIE again, I waited all day, no one show up. So I called but no one answered. I have waited until Sunday, three days after what they have promised, the person that answered the phone never apologize and said you know that I can legally keep your stuff for 21 days right? This is crazy... Then finally, the truck came two days after, which is on a Tuesday. Guess what?? Only one mover was there, not three as they have promised. The only mover that showed up barely speak any English, have an attitude. He refused to move my massage chair to my room saying that it doesn't fit and ALL of my computer desks were completely destroyed, 6 of my shelf were crashed, my expensive massage chair, bed frame, mirror, table were all damaged. (See photos) because of their careless, bad handling, and horrible packaging skill. Also, all their mover will ask you for tips at the end, so unprofessional!!! Even with their terrible service, they would even dare to ask you for tips!!! Unbelievable... When I called up their company, Safeway will tell you that they are not responsible to pay for the damages because they are just a company that sells your moving service. So I contacted the carrier and ask for only $1,000 for damaging my stuff, after 30days, they responded by saying I can only pay you $82, WTF... excuse my language but please DON'T use this company for your moving service, they are a scam!!! I am SURE all their 5 stars reviews are fake, no way it's true... NO WAY! Read More

Tommy Z.

North Liberty, IA

2021-10-03

This company is an absolute scam. When I called to set up a date for my move, their salesperson sound super nice to me trying to sell me their moving service. He gave me a quote of 10,000 which is very high but I understand that these days, everything went up so I did set up the service with them. Remember, this company is not a carrier, they are only the people that hook you up with whatever carrier that they want. They will ask you to pay 33% of the deposit upfront, then 33% on the date of the pickup, and the remaining will be paid on the date of the delivery. Once you pay that very first 33%, your soul is sold to this horrible company. Their whole attitude changed, they will be super mean to you, not answering your calls, wouldn't reply to your email when you have questions. Long story short, I was promised that the person will come on a Friday morning, but I waited all day, they never came, didn't even answer my call. When someone finally answered the call, his reply was hey you are not our only customer ok. Then, the mover finally showed up on a Saturday morning, he quoted me 6,000 moves. So the new total is $16,000... This is ridiculous, he Threatens me by saying if you don't agree to this then we will leave and you can't get your 33% of deposit back. I was forced to sign that contract because I don't have a choice. Then the big nightmare begins, once I arrived to my destination, I called them and told them to deliver my stuff, they promised that it will be 3 person unloading the stuff on the delivery and they will come on Thursday. LIE again, I waited all day, no one show up. So I called but no one answered. I have waited until Sunday, three days after what they have promised, the person that answered the phone never apologize and said you know that I can legally keep your stuff for 21 days right? This is crazy... Then finally, the truck came two days after, which is on a Tuesday. Guess what?? Only one mover was there, not three as they have promised. The only mover that showed up barely speak any English, have an attitude. He refused to move my massage chair to my room saying that it doesn't fit and ALL of my computer desks were completely destroyed, 6 of my shelf were crashed, my expensive massage chair, bed frame, mirror, table were all damaged. (See photos) because of their careless, bad handling, and horrible packaging skill. Also, all their mover will ask you for tips at the end, so unprofessional!!! Even with their terrible service, they would even dare to ask you for tips!!! Unbelievable... When I called up their company, Safeway will tell you that they are not responsible to pay for the damages because they are just a company that sells your moving service. So I contacted the carrier and ask for only $1,000 for damaging my stuff, after 30days, they responded by saying I can only pay you $82, WTF... excuse my language but please DON'T use this company for your moving service, they are a scam!!! I am SURE all their 5 stars reviews are fake, no way it's true... NO WAY! Read More

Tommy Z.

North Liberty, IA

2021-10-03

This company is an absolute scam. When I called to set up a date for my move, their salesperson sound super nice to me trying to sell me their moving service. He gave me a quote of 10,000 which is very high but I understand that these days, everything went up so I did set up the service with them. Remember, this company is not a carrier, they are only the people that hook you up with whatever carrier that they want. They will ask you to pay 33% of the deposit upfront, then 33% on the date of the pickup, and the remaining will be paid on the date of the delivery. Once you pay that very first 33%, your soul is sold to this horrible company. Their whole attitude changed, they will be super mean to you, not answering your calls, wouldn't reply to your email when you have questions. Long story short, I was promised that the person will come on a Friday morning, but I waited all day, they never came, didn't even answer my call. When someone finally answered the call, his reply was hey you are not our only customer ok. Then, the mover finally showed up on a Saturday morning, he quoted me 6,000 moves. So the new total is $16,000... This is ridiculous, he Threatens me by saying if you don't agree to this then we will leave and you can't get your 33% of deposit back. I was forced to sign that contract because I don't have a choice. Then the big nightmare begins, once I arrived to my destination, I called them and told them to deliver my stuff, they promised that it will be 3 person unloading the stuff on the delivery and they will come on Thursday. LIE again, I waited all day, no one show up. So I called but no one answered. I have waited until Sunday, three days after what they have promised, the person that answered the phone never apologize and said you know that I can legally keep your stuff for 21 days right? This is crazy... Then finally, the truck came two days after, which is on a Tuesday. Guess what?? Only one mover was there, not three as they have promised. The only mover that showed up barely speak any English, have an attitude. He refused to move my massage chair to my room saying that it doesn't fit and ALL of my computer desks were completely destroyed, 6 of my shelf were crashed, my expensive massage chair, bed frame, mirror, table were all damaged. (See photos) because of their careless, bad handling, and horrible packaging skill. Also, all their mover will ask you for tips at the end, so unprofessional!!! Even with their terrible service, they would even dare to ask you for tips!!! Unbelievable... When I called up their company, Safeway will tell you that they are not responsible to pay for the damages because they are just a company that sells your moving service. So I contacted the carrier and ask for only $1,000 for damaging my stuff, after 30days, they responded by saying I can only pay you $82, WTF... excuse my language but please DON'T use this company for your moving service, they are a scam!!! I am SURE all their 5 stars reviews are fake, no way it's true... NO WAY! Read More

Erika L.

Brookline, MA

2021-02-26

February 25, 2021 Attn: Safeway Moving Systems RE: Quote #5899423 / Erika I spoke with Joe and received an estimate to move my items, it was a very small load and he quoted me at $3099.25 for 256 cf. I gave him a very detailed list of items, a couple of things I actually ended up not moving. All of this totaled $3099.25. I paid my deposit and was told they would be calling me within 24-48 hours of when they would arrive to pick up my belongings. They did not, I had to call and find that out myself. I was given a window of time from 9:30-11:30 on 12/30 and that the driver would call me 30 minutes out. He did not! He called me when he was in my neighborhood because he couldn't find my address, and I was not even home. I head over there to meet the driver; he says I have way more cubic feet than was on my quote. I immediately call Joe and text him about how could this happen, I gave an exact very detailed list of what I was shipping, and I also knew that I had elected a "not to exceed cost" price, - per my contract "the total cost will not exceed the estimated amount; provided, however that customer provides Safeway moving system LLC with an accurate description of the items to be moved and the services to be performed." I have my quote and I have my list from the movers that came to pick up the stuff and it matches 100%. However, the movers gave me a new total of $4347.25. That is a huge difference of $1248. Again, I immediately addressed this discrepancy with Joe, and he said he had no idea how that happened and would pass it on to operations. Which of course no one ever contacted me about, I followed up with emails and texts as well. I had no choice but to pay that difference when the movers are in my house as I had to get on the road to my destination. I had originally told the company I would be ready to receive my items by 1/4/2021. I was told my belongings would be delivered within 10-21 days and that I would get a call when they were 48 hours out to give me a window for delivery. I called around the 3rd week of January to try and get an update. I was told I would get a call back and that technically they had until 2/4 which is 30 days because they don't count weekends, etc.. If this was true, it would be here no later than 2/4. When 2/4 comes and I still have not heard anything. I call in again and talk to Julian and he explains that my stuff is still in Oregon, it hasn't even left yet! This means for 30 days it has been sitting in storage. 8. The carrier who is responsible for picking up and delivering the household goods of the customer has up to 30 business days to deliver the household goods of the customer. if goods are not delivered within 30 business days than the carrier is responsible for any and all late fees due to customer, regulated by the d.o.t. The company never let me know that there was a delay or anything. Julian let me know that he had been told by dispatch that they would be loading it in the next 2-3 days and he would call me Monday with an update. Monday came and went, no call from Julian. Tuesday, I called in and talked to a lady in customer service. She told me she would have to look into it and call me back. I got a call a little bit later from dispatch and he informed me my stuff had left and would be delivered in 5-7 days, that i would get a call when they were 24 hours out. 7 days comes and goes with no call. I call dispatch and they said it would be Thursday (9 days) and that i would get a call when they were 24 hours out with a delivery window. Dispatch also told me a story about a 53-foot tractor-trailer not being able to fit on our street. Which meant they had to go get a smaller truck, again at a significant additional cost of $350.00. This is not true as I have seen big trucks down here making deliveries, I have a picture of one from that day actually if you need it. I was told that this had to be paid for in cash, making me concerned that this was a scam. The cash had to be presented before they would deliver my furnishings or even open the truck to confirm they were in fact, mine. This is very unnerving to say the least to hand someone a ton of cash. Becaue they were so late to arrive, and did not do the white glove service I paid for I did not notice until the next morning that what I saw was bed slats brought in was the only part of my daughter's bed they delivered. The entire frame is missing. I called Monday and asked to file a claim for the frame and everything else for $, and was told by end of the day I would have a form emailed to me, which of course I did not. I called again yesterday and asked for a form, and was told by end of day I would have it - I did not. I have now sent an email, and am waiting for a response or for the form to file the claim Read More

Erika L.

Brookline, MA

2021-02-26

February 25, 2021 Attn: Safeway Moving Systems RE: Quote #5899423 / Erika I spoke with Joe and received an estimate to move my items, it was a very small load and he quoted me at $3099.25 for 256 cf. I gave him a very detailed list of items, a couple of things I actually ended up not moving. All of this totaled $3099.25. I paid my deposit and was told they would be calling me within 24-48 hours of when they would arrive to pick up my belongings. They did not, I had to call and find that out myself. I was given a window of time from 9:30-11:30 on 12/30 and that the driver would call me 30 minutes out. He did not! He called me when he was in my neighborhood because he couldn't find my address, and I was not even home. I head over there to meet the driver; he says I have way more cubic feet than was on my quote. I immediately call Joe and text him about how could this happen, I gave an exact very detailed list of what I was shipping, and I also knew that I had elected a "not to exceed cost" price, - per my contract "the total cost will not exceed the estimated amount; provided, however that customer provides Safeway moving system LLC with an accurate description of the items to be moved and the services to be performed." I have my quote and I have my list from the movers that came to pick up the stuff and it matches 100%. However, the movers gave me a new total of $4347.25. That is a huge difference of $1248. Again, I immediately addressed this discrepancy with Joe, and he said he had no idea how that happened and would pass it on to operations. Which of course no one ever contacted me about, I followed up with emails and texts as well. I had no choice but to pay that difference when the movers are in my house as I had to get on the road to my destination. I had originally told the company I would be ready to receive my items by 1/4/2021. I was told my belongings would be delivered within 10-21 days and that I would get a call when they were 48 hours out to give me a window for delivery. I called around the 3rd week of January to try and get an update. I was told I would get a call back and that technically they had until 2/4 which is 30 days because they don't count weekends, etc.. If this was true, it would be here no later than 2/4. When 2/4 comes and I still have not heard anything. I call in again and talk to Julian and he explains that my stuff is still in Oregon, it hasn't even left yet! This means for 30 days it has been sitting in storage. 8. The carrier who is responsible for picking up and delivering the household goods of the customer has up to 30 business days to deliver the household goods of the customer. if goods are not delivered within 30 business days than the carrier is responsible for any and all late fees due to customer, regulated by the d.o.t. The company never let me know that there was a delay or anything. Julian let me know that he had been told by dispatch that they would be loading it in the next 2-3 days and he would call me Monday with an update. Monday came and went, no call from Julian. Tuesday, I called in and talked to a lady in customer service. She told me she would have to look into it and call me back. I got a call a little bit later from dispatch and he informed me my stuff had left and would be delivered in 5-7 days, that i would get a call when they were 24 hours out. 7 days comes and goes with no call. I call dispatch and they said it would be Thursday (9 days) and that i would get a call when they were 24 hours out with a delivery window. Dispatch also told me a story about a 53-foot tractor-trailer not being able to fit on our street. Which meant they had to go get a smaller truck, again at a significant additional cost of $350.00. This is not true as I have seen big trucks down here making deliveries, I have a picture of one from that day actually if you need it. I was told that this had to be paid for in cash, making me concerned that this was a scam. The cash had to be presented before they would deliver my furnishings or even open the truck to confirm they were in fact, mine. This is very unnerving to say the least to hand someone a ton of cash. Becaue they were so late to arrive, and did not do the white glove service I paid for I did not notice until the next morning that what I saw was bed slats brought in was the only part of my daughter's bed they delivered. The entire frame is missing. I called Monday and asked to file a claim for the frame and everything else for $, and was told by end of the day I would have a form emailed to me, which of course I did not. I called again yesterday and asked for a form, and was told by end of day I would have it - I did not. I have now sent an email, and am waiting for a response or for the form to file the claim Read More

Erika L.

Brookline, MA

2021-02-26

February 25, 2021 Attn: Safeway Moving Systems RE: Quote #5899423 / Erika I spoke with Joe and received an estimate to move my items, it was a very small load and he quoted me at $3099.25 for 256 cf. I gave him a very detailed list of items, a couple of things I actually ended up not moving. All of this totaled $3099.25. I paid my deposit and was told they would be calling me within 24-48 hours of when they would arrive to pick up my belongings. They did not, I had to call and find that out myself. I was given a window of time from 9:30-11:30 on 12/30 and that the driver would call me 30 minutes out. He did not! He called me when he was in my neighborhood because he couldn't find my address, and I was not even home. I head over there to meet the driver; he says I have way more cubic feet than was on my quote. I immediately call Joe and text him about how could this happen, I gave an exact very detailed list of what I was shipping, and I also knew that I had elected a "not to exceed cost" price, - per my contract "the total cost will not exceed the estimated amount; provided, however that customer provides Safeway moving system LLC with an accurate description of the items to be moved and the services to be performed." I have my quote and I have my list from the movers that came to pick up the stuff and it matches 100%. However, the movers gave me a new total of $4347.25. That is a huge difference of $1248. Again, I immediately addressed this discrepancy with Joe, and he said he had no idea how that happened and would pass it on to operations. Which of course no one ever contacted me about, I followed up with emails and texts as well. I had no choice but to pay that difference when the movers are in my house as I had to get on the road to my destination. I had originally told the company I would be ready to receive my items by 1/4/2021. I was told my belongings would be delivered within 10-21 days and that I would get a call when they were 48 hours out to give me a window for delivery. I called around the 3rd week of January to try and get an update. I was told I would get a call back and that technically they had until 2/4 which is 30 days because they don't count weekends, etc.. If this was true, it would be here no later than 2/4. When 2/4 comes and I still have not heard anything. I call in again and talk to Julian and he explains that my stuff is still in Oregon, it hasn't even left yet! This means for 30 days it has been sitting in storage. 8. The carrier who is responsible for picking up and delivering the household goods of the customer has up to 30 business days to deliver the household goods of the customer. if goods are not delivered within 30 business days than the carrier is responsible for any and all late fees due to customer, regulated by the d.o.t. The company never let me know that there was a delay or anything. Julian let me know that he had been told by dispatch that they would be loading it in the next 2-3 days and he would call me Monday with an update. Monday came and went, no call from Julian. Tuesday, I called in and talked to a lady in customer service. She told me she would have to look into it and call me back. I got a call a little bit later from dispatch and he informed me my stuff had left and would be delivered in 5-7 days, that i would get a call when they were 24 hours out. 7 days comes and goes with no call. I call dispatch and they said it would be Thursday (9 days) and that i would get a call when they were 24 hours out with a delivery window. Dispatch also told me a story about a 53-foot tractor-trailer not being able to fit on our street. Which meant they had to go get a smaller truck, again at a significant additional cost of $350.00. This is not true as I have seen big trucks down here making deliveries, I have a picture of one from that day actually if you need it. I was told that this had to be paid for in cash, making me concerned that this was a scam. The cash had to be presented before they would deliver my furnishings or even open the truck to confirm they were in fact, mine. This is very unnerving to say the least to hand someone a ton of cash. Becaue they were so late to arrive, and did not do the white glove service I paid for I did not notice until the next morning that what I saw was bed slats brought in was the only part of my daughter's bed they delivered. The entire frame is missing. I called Monday and asked to file a claim for the frame and everything else for $, and was told by end of the day I would have a form emailed to me, which of course I did not. I called again yesterday and asked for a form, and was told by end of day I would have it - I did not. I have now sent an email, and am waiting for a response or for the form to file the claim Read More

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