Companies List

Lauren R.

Nashville, TN

2020-01-09

Update: the day after the BBB reached out to the company, the claims team notified me that they would pay for the damage claim in full and that they weren't going to send anyone out for repairs. Glad to have this experience behind us. DO NOT USE THIS COMPANY!!! All of the negative reviews are beyond true. I hope everyone reads them all before hiring this moving company. The process was a mess from start to finish. This company was hired for my job relocation from TN to CO. What should be an exciting time turned into a dreadful and extremely unprofessional experience. They caused thousands of dollars worth of damage during the move. I am truly not exaggerating when I say my moving damage claim totaled to around $3,000. It's been 4 months since we moved without a resolution. This company will lie and take every dollar they can from you. They informed me that I would owe nothing out of pocket and that my company would cover all of my expenses. A month after I move, they demand $1,700 for a car tow. On top of that, my moving coordinator initially "forgot" to schedule the movers until the week of. She had the nerve to ask me to reschedule my move - which my job depended on. They sent out a crew cursing (using the n word repeatedly) and throwing my belongings around the house knocking down blinds, and throwing things onto the truck. The unloading process in Colorado was very similar. They unloaded broken and busted items and told my fiancé that "this happens all the time. Just file a claim." Well, I filed the claim. Here we are 4 months later staring at over 50 broken items (which were photographed as they were unpacked)that we have to keep until they get it together. Our entire shed is full of broken things we can't even use. They hired another company who hired an antique restoration company. He came in to take pictures and assess the damage to see what could be repaired. He even let it slip that the moving company was "worried" about my claim because it was so high. The antique restorer cancelled the appointment the night before because he said he was sick (we scheduled all of our holiday travel around this appointment) then didn't response for over a week after we returned from the holidays. Yesterday, he finally responded and tells me the moving company asked him to hold off on rescheduling until they knew how they wanted to proceed. A good company would own up to the documented damages and make it right. This company will lie and then accuse you of being ignorant. They will avoid your calls and emails until things are escalated. Rather than waste anymore time, I've decided to let the BBB help to see if I can get my items repaired/replaced and put this terrible experience behind us. I've attached 6 of the 56 photos we took of the damage. Read More

Lauren R.

Nashville, TN

2020-01-09

Update: the day after the BBB reached out to the company, the claims team notified me that they would pay for the damage claim in full and that they weren't going to send anyone out for repairs. Glad to have this experience behind us. DO NOT USE THIS COMPANY!!! All of the negative reviews are beyond true. I hope everyone reads them all before hiring this moving company. The process was a mess from start to finish. This company was hired for my job relocation from TN to CO. What should be an exciting time turned into a dreadful and extremely unprofessional experience. They caused thousands of dollars worth of damage during the move. I am truly not exaggerating when I say my moving damage claim totaled to around $3,000. It's been 4 months since we moved without a resolution. This company will lie and take every dollar they can from you. They informed me that I would owe nothing out of pocket and that my company would cover all of my expenses. A month after I move, they demand $1,700 for a car tow. On top of that, my moving coordinator initially "forgot" to schedule the movers until the week of. She had the nerve to ask me to reschedule my move - which my job depended on. They sent out a crew cursing (using the n word repeatedly) and throwing my belongings around the house knocking down blinds, and throwing things onto the truck. The unloading process in Colorado was very similar. They unloaded broken and busted items and told my fiancé that "this happens all the time. Just file a claim." Well, I filed the claim. Here we are 4 months later staring at over 50 broken items (which were photographed as they were unpacked)that we have to keep until they get it together. Our entire shed is full of broken things we can't even use. They hired another company who hired an antique restoration company. He came in to take pictures and assess the damage to see what could be repaired. He even let it slip that the moving company was "worried" about my claim because it was so high. The antique restorer cancelled the appointment the night before because he said he was sick (we scheduled all of our holiday travel around this appointment) then didn't response for over a week after we returned from the holidays. Yesterday, he finally responded and tells me the moving company asked him to hold off on rescheduling until they knew how they wanted to proceed. A good company would own up to the documented damages and make it right. This company will lie and then accuse you of being ignorant. They will avoid your calls and emails until things are escalated. Rather than waste anymore time, I've decided to let the BBB help to see if I can get my items repaired/replaced and put this terrible experience behind us. I've attached 6 of the 56 photos we took of the damage. Read More

Lauren R.

Nashville, TN

2020-01-09

Update: the day after the BBB reached out to the company, the claims team notified me that they would pay for the damage claim in full and that they weren't going to send anyone out for repairs. Glad to have this experience behind us. DO NOT USE THIS COMPANY!!! All of the negative reviews are beyond true. I hope everyone reads them all before hiring this moving company. The process was a mess from start to finish. This company was hired for my job relocation from TN to CO. What should be an exciting time turned into a dreadful and extremely unprofessional experience. They caused thousands of dollars worth of damage during the move. I am truly not exaggerating when I say my moving damage claim totaled to around $3,000. It's been 4 months since we moved without a resolution. This company will lie and take every dollar they can from you. They informed me that I would owe nothing out of pocket and that my company would cover all of my expenses. A month after I move, they demand $1,700 for a car tow. On top of that, my moving coordinator initially "forgot" to schedule the movers until the week of. She had the nerve to ask me to reschedule my move - which my job depended on. They sent out a crew cursing (using the n word repeatedly) and throwing my belongings around the house knocking down blinds, and throwing things onto the truck. The unloading process in Colorado was very similar. They unloaded broken and busted items and told my fiancé that "this happens all the time. Just file a claim." Well, I filed the claim. Here we are 4 months later staring at over 50 broken items (which were photographed as they were unpacked)that we have to keep until they get it together. Our entire shed is full of broken things we can't even use. They hired another company who hired an antique restoration company. He came in to take pictures and assess the damage to see what could be repaired. He even let it slip that the moving company was "worried" about my claim because it was so high. The antique restorer cancelled the appointment the night before because he said he was sick (we scheduled all of our holiday travel around this appointment) then didn't response for over a week after we returned from the holidays. Yesterday, he finally responded and tells me the moving company asked him to hold off on rescheduling until they knew how they wanted to proceed. A good company would own up to the documented damages and make it right. This company will lie and then accuse you of being ignorant. They will avoid your calls and emails until things are escalated. Rather than waste anymore time, I've decided to let the BBB help to see if I can get my items repaired/replaced and put this terrible experience behind us. I've attached 6 of the 56 photos we took of the damage. Read More

Lauren R.

Nashville, TN

2020-01-09

Update: the day after the BBB reached out to the company, the claims team notified me that they would pay for the damage claim in full and that they weren't going to send anyone out for repairs. Glad to have this experience behind us. DO NOT USE THIS COMPANY!!! All of the negative reviews are beyond true. I hope everyone reads them all before hiring this moving company. The process was a mess from start to finish. This company was hired for my job relocation from TN to CO. What should be an exciting time turned into a dreadful and extremely unprofessional experience. They caused thousands of dollars worth of damage during the move. I am truly not exaggerating when I say my moving damage claim totaled to around $3,000. It's been 4 months since we moved without a resolution. This company will lie and take every dollar they can from you. They informed me that I would owe nothing out of pocket and that my company would cover all of my expenses. A month after I move, they demand $1,700 for a car tow. On top of that, my moving coordinator initially "forgot" to schedule the movers until the week of. She had the nerve to ask me to reschedule my move - which my job depended on. They sent out a crew cursing (using the n word repeatedly) and throwing my belongings around the house knocking down blinds, and throwing things onto the truck. The unloading process in Colorado was very similar. They unloaded broken and busted items and told my fiancé that "this happens all the time. Just file a claim." Well, I filed the claim. Here we are 4 months later staring at over 50 broken items (which were photographed as they were unpacked)that we have to keep until they get it together. Our entire shed is full of broken things we can't even use. They hired another company who hired an antique restoration company. He came in to take pictures and assess the damage to see what could be repaired. He even let it slip that the moving company was "worried" about my claim because it was so high. The antique restorer cancelled the appointment the night before because he said he was sick (we scheduled all of our holiday travel around this appointment) then didn't response for over a week after we returned from the holidays. Yesterday, he finally responded and tells me the moving company asked him to hold off on rescheduling until they knew how they wanted to proceed. A good company would own up to the documented damages and make it right. This company will lie and then accuse you of being ignorant. They will avoid your calls and emails until things are escalated. Rather than waste anymore time, I've decided to let the BBB help to see if I can get my items repaired/replaced and put this terrible experience behind us. I've attached 6 of the 56 photos we took of the damage. Read More

Redhead F.

San Jose, CA

2018-12-18

Don't trust these fraudulent people!!!!! Broke a bed, a tv and than said it could be repaired- look at the damage- splintered my bed by dropping it and than waited 3 months to said they would fix it. Sleeping on the floor for 3 months because of them. On packing and unpacking- Late, didn't send enough people and were beyond rude. Each day, said one thing and did another. It's the most expensive move I've had by double and broke or damaged 7 different items. Don't trust them if you want your things back. The worst!! Update- even worse! Didn't repair the broken items, lied about what they said in the past (thank goodness I had email trails and photos). If you have anything of value, don't use these terrible people Read More

Redhead F.

San Jose, CA

2018-12-18

Don't trust these fraudulent people!!!!! Broke a bed, a tv and than said it could be repaired- look at the damage- splintered my bed by dropping it and than waited 3 months to said they would fix it. Sleeping on the floor for 3 months because of them. On packing and unpacking- Late, didn't send enough people and were beyond rude. Each day, said one thing and did another. It's the most expensive move I've had by double and broke or damaged 7 different items. Don't trust them if you want your things back. The worst!! Update- even worse! Didn't repair the broken items, lied about what they said in the past (thank goodness I had email trails and photos). If you have anything of value, don't use these terrible people Read More

C L.

2011-01-25

Judy and Paul repeatedly assured us that we had the company’s top rated crew for our move. Because of these assurances and the success of our previous move, we trusted them and deferred to their "professional judgment" – a decision we later regretted. Judy Clark was very upbeat and reassuring. She instructed us to call her if there were any problems with the move, but we did not have the experience to always recognize when the movers were doing something incorrectly. Shortly before our scheduled “Move Date”, Judy recommended we shorten the schedule to 1 day packing, but we declined feeling that a 1 day pack schedule would be too tight./The cars arrived in good shape albeit dusty from traveling on an open bed truck. The cars already had minor chips and dents so it was impossible to tell if there were any new chips or dents./We felt we had to take the initiative to assure things were done correctly when possible. E.g., white gloves are required when handling any brass pieces to prevent tarnish due to the oils on the skin. We learned we had to insist to be sure the gloves were consistently used. S & M offers shock indicators for fragile items and electronics to detect impact such as being dropped. At our earlier move S & M forgot to provide the indicators. This time we pointedly reminded everyone in advance to provide the indicators./The crew worked at a steady pace for the first 2 days, but much slower the third day. We saw that Jacob used empty card board rolls from the packing tape to protect small ceramic figurines. When unpacking we saw that the tape that secured the rolled up area rugs had been folded on itself so the adhesive did not contact the fabric. We know Jacob packed some of the rugs if not all. Overall, the boxes that Jacob packed were done well. They provided a “last minute box” and a “bedding box” –the bedding currently on our bed -- to facilitate finding these things quickly at our destination./James was not as careful. He repeatedly dropped or tossed heavy items on the bare wood floors until we asked him to avoid damaging the floors. He was responsive when we pointed out our concerns. We rescued owner’s manuals, loose game pieces and other small irreplaceable parts that someone threw in the garbage. Many of the items came from the rooms James packed./We’d asked that our wood floors be protected during the move. Paul insisted they could only protect the floors in the hallways leading to the rooms otherwise the floor protectors would get in their way. Belatedly, Judy told us that company policy was to protect all the floors including inside the rooms. We would have insisted on more floor protection had we known./James insisted they had to wrap and box upholstered items in the front yard where there was more room in order to properly protect the items. Glenn concurred. We deferred to their “professional expertise” as we were not willing to risk damage. As a result a brand new bed set was soiled and the box spring torn. We are now in dispute with S & M over the damage. When Judy learned about the damage she said it was “against company policy to remove any upholstered items from the house before it was wrapped and protected”./It was not required, but we provided lunch and unlimited drinks on each day the crews worked. In addition, we tipped the West Coast Crew, Paul, and Mark./Most of the damage could have been avoided. Some fragile items were packed under 20 to 30 lbs of heavy objects and arrived broken – items packed by Paul. A handful of boxes were mislabeled e.g. cookware was labeled "books". They disassembled our Baker’s Racks to transport. The parts were delivered damaged where some of the plastic caps that fit on the top of the poles were gouged and mud was packed in the end of some of the poles. We don’t know who handled the racks./S & M required the ink cartridges be removed from the printer before packing, but subsequently ink, presumably ink retained in the lines, leaked in the box and inside the machine. Paul insisted a metal filing cabinet be moved with the drawers full but the heavy weight of the files caused the metal cabinet to crush where it came in contact with the hand truck. Half of the plastic casters on a four piece couch set that was listed as “High Value” [= valued at over $100/lb ] were cracked and broken; and the wooden leg of one piece was split. We suspect they dropped the furniture on the concrete driveway. Another couch set had some feet that were gouged as if they shoved the item along the rough concrete. We had kept felt pads adhered to the feet of the furniture to protect our wood floors. All the pads were missing when delivered, except for a couple. The “stop pins” in the Elfa storage units with sliding drawers that were moved without any packaging fell off during the move. Some pins were found on the ground the rest were lost. The stop pins in the remaining units that had been individually boxed also fell out, but were found inside the boxes. The lining on the underside of the furniture (“dust covers”) was ripped on some pieces./The technicians (techs) that inspect and repair damage for S & M are self taught. The techs used in CA are ok. The repairs are visible, but not ostensibly so. For valuable items, you may want to find your own repair person. Initially Raul Guzman came to inspect and make any necessary repairs. Raul said he had over 20 years experience in furniture repair; owns an independent furniture repair business in Placerville; and is licensed, but he does not advertise. I was unable to verify his qualifications, but the Placerville licensing department states he has a license as a “claims adjuster” not furniture repair. Raul was negative and argumentative. He stated that damaged items would not be covered; argued that parts could not be replaced: challenged us to prove him wrong; and suggested the damage was pre-existing. He argued that the ripped dust cover on our new box spring could not be replaced because it was impossible to obtain fire retardant material as required by state law. We reported our experience to Judy, who promptly requested a different tech. It took a couple of attempts by Judy to get Karen to comply. Raul repaired a wooden stand before we could get someone else./Tony Martin replaced Raul. Tony was positive but also suggested the broken sofa feet was pre-existing. He explained that even new furniture is often damaged at the furniture warehouse prior to delivery. We had checked the feet prior to the move and knew this was not the case. Where the damage was just cosmetic and not obviously noticeable, we did not file a claim. We also did not file claims for damage we felt was not Paul’s fault e.g. the ink leak in the printer; or that we could easily repair ourselves. Tony was able to obtain fire retardant material to replace a dust cover. All repairs had to be made in one visit because Tony is based far away./Karen approved re-repair of a dust cover installed by her VA tech. on our earlier move. Both Raul and Tony said the VA repair inappropriately used tacks to secure the fabric – the tacks were now falling out. Raul said the damage would not be covered, but was wrong./Karen approved repairs, payment for replacement, or provided a cosmetic allowance for most of the claims. In a letter that accompanied the Settlement check, Karen informed us the claim for the damaged bed was denied. She had not commented on the bed until the letter, so the denial was a surprise. [Update: In response to our request for arbitration of the denied claim ,United is demanding return of the Settlement check before they will discuss the damage to the bed]. The movers have a policy whereby they note any obvious damage at the time of packing. Although no damage was noted at the time of packing, the repair techs now contradict this and suggest that the damage was pre-existing./Garden mulch fell out of a box containing one of the beds as Juan unboxed it and Paul looked on. In hind sight we realize they did not unpack any other furniture in front of us. We were too busy with the unloading to notice. The west coast crew was fast. Juan and a second man literally ran as they delivered items. 500 items/boxes were delivered in ~6 hours. They unpacked and set-up the beds. When they couldn’t find the wheels to the bed frame, they purchased new wheels so we would have a bed to sleep on that night./Paul & Judy instructed us to just "concentrate on checking the item/box numbers on the “bingo sheet” to be sure nothing was missing and only note any obviously damaged boxes upon delivery. They informed us we had 9 months to unpack and make closer inspection of our items and file damage claims. However Karen Guzman denied our claim for the bed claiming 1. We did not declare the damage when we checked off the items on the “bingo sheet”. Also, I vacuumed a portion of one stain to determine to see if it was just surface debris. 2. Karen claims the limited vacuuming constitutes cleaning and releases them from all liability./The bed was covered at “Full Value”. Stains invalidate the manufacture’s 10 yr. full replacement warranty./Judy appealed our case to her supervisor who offered to have the set professionally cleaned as a gesture of "good will" but refused to assume any other liability. According to Judy & Karen, accepting the offer would not affect our rights if we subsequently filed arbitration if the stains could not be removed, but according to the arbitration organization at Moving.org the cleaning will release S & M from further liability. Read More

C L.

2011-01-25

Judy and Paul repeatedly assured us that we had the company’s top rated crew for our move. Because of these assurances and the success of our previous move, we trusted them and deferred to their "professional judgment" – a decision we later regretted. Judy Clark was very upbeat and reassuring. She instructed us to call her if there were any problems with the move, but we did not have the experience to always recognize when the movers were doing something incorrectly. Shortly before our scheduled “Move Date”, Judy recommended we shorten the schedule to 1 day packing, but we declined feeling that a 1 day pack schedule would be too tight./The cars arrived in good shape albeit dusty from traveling on an open bed truck. The cars already had minor chips and dents so it was impossible to tell if there were any new chips or dents./We felt we had to take the initiative to assure things were done correctly when possible. E.g., white gloves are required when handling any brass pieces to prevent tarnish due to the oils on the skin. We learned we had to insist to be sure the gloves were consistently used. S & M offers shock indicators for fragile items and electronics to detect impact such as being dropped. At our earlier move S & M forgot to provide the indicators. This time we pointedly reminded everyone in advance to provide the indicators./The crew worked at a steady pace for the first 2 days, but much slower the third day. We saw that Jacob used empty card board rolls from the packing tape to protect small ceramic figurines. When unpacking we saw that the tape that secured the rolled up area rugs had been folded on itself so the adhesive did not contact the fabric. We know Jacob packed some of the rugs if not all. Overall, the boxes that Jacob packed were done well. They provided a “last minute box” and a “bedding box” –the bedding currently on our bed -- to facilitate finding these things quickly at our destination./James was not as careful. He repeatedly dropped or tossed heavy items on the bare wood floors until we asked him to avoid damaging the floors. He was responsive when we pointed out our concerns. We rescued owner’s manuals, loose game pieces and other small irreplaceable parts that someone threw in the garbage. Many of the items came from the rooms James packed./We’d asked that our wood floors be protected during the move. Paul insisted they could only protect the floors in the hallways leading to the rooms otherwise the floor protectors would get in their way. Belatedly, Judy told us that company policy was to protect all the floors including inside the rooms. We would have insisted on more floor protection had we known./James insisted they had to wrap and box upholstered items in the front yard where there was more room in order to properly protect the items. Glenn concurred. We deferred to their “professional expertise” as we were not willing to risk damage. As a result a brand new bed set was soiled and the box spring torn. We are now in dispute with S & M over the damage. When Judy learned about the damage she said it was “against company policy to remove any upholstered items from the house before it was wrapped and protected”./It was not required, but we provided lunch and unlimited drinks on each day the crews worked. In addition, we tipped the West Coast Crew, Paul, and Mark./Most of the damage could have been avoided. Some fragile items were packed under 20 to 30 lbs of heavy objects and arrived broken – items packed by Paul. A handful of boxes were mislabeled e.g. cookware was labeled "books". They disassembled our Baker’s Racks to transport. The parts were delivered damaged where some of the plastic caps that fit on the top of the poles were gouged and mud was packed in the end of some of the poles. We don’t know who handled the racks./S & M required the ink cartridges be removed from the printer before packing, but subsequently ink, presumably ink retained in the lines, leaked in the box and inside the machine. Paul insisted a metal filing cabinet be moved with the drawers full but the heavy weight of the files caused the metal cabinet to crush where it came in contact with the hand truck. Half of the plastic casters on a four piece couch set that was listed as “High Value” [= valued at over $100/lb ] were cracked and broken; and the wooden leg of one piece was split. We suspect they dropped the furniture on the concrete driveway. Another couch set had some feet that were gouged as if they shoved the item along the rough concrete. We had kept felt pads adhered to the feet of the furniture to protect our wood floors. All the pads were missing when delivered, except for a couple. The “stop pins” in the Elfa storage units with sliding drawers that were moved without any packaging fell off during the move. Some pins were found on the ground the rest were lost. The stop pins in the remaining units that had been individually boxed also fell out, but were found inside the boxes. The lining on the underside of the furniture (“dust covers”) was ripped on some pieces./The technicians (techs) that inspect and repair damage for S & M are self taught. The techs used in CA are ok. The repairs are visible, but not ostensibly so. For valuable items, you may want to find your own repair person. Initially Raul Guzman came to inspect and make any necessary repairs. Raul said he had over 20 years experience in furniture repair; owns an independent furniture repair business in Placerville; and is licensed, but he does not advertise. I was unable to verify his qualifications, but the Placerville licensing department states he has a license as a “claims adjuster” not furniture repair. Raul was negative and argumentative. He stated that damaged items would not be covered; argued that parts could not be replaced: challenged us to prove him wrong; and suggested the damage was pre-existing. He argued that the ripped dust cover on our new box spring could not be replaced because it was impossible to obtain fire retardant material as required by state law. We reported our experience to Judy, who promptly requested a different tech. It took a couple of attempts by Judy to get Karen to comply. Raul repaired a wooden stand before we could get someone else./Tony Martin replaced Raul. Tony was positive but also suggested the broken sofa feet was pre-existing. He explained that even new furniture is often damaged at the furniture warehouse prior to delivery. We had checked the feet prior to the move and knew this was not the case. Where the damage was just cosmetic and not obviously noticeable, we did not file a claim. We also did not file claims for damage we felt was not Paul’s fault e.g. the ink leak in the printer; or that we could easily repair ourselves. Tony was able to obtain fire retardant material to replace a dust cover. All repairs had to be made in one visit because Tony is based far away./Karen approved re-repair of a dust cover installed by her VA tech. on our earlier move. Both Raul and Tony said the VA repair inappropriately used tacks to secure the fabric – the tacks were now falling out. Raul said the damage would not be covered, but was wrong./Karen approved repairs, payment for replacement, or provided a cosmetic allowance for most of the claims. In a letter that accompanied the Settlement check, Karen informed us the claim for the damaged bed was denied. She had not commented on the bed until the letter, so the denial was a surprise. [Update: In response to our request for arbitration of the denied claim ,United is demanding return of the Settlement check before they will discuss the damage to the bed]. The movers have a policy whereby they note any obvious damage at the time of packing. Although no damage was noted at the time of packing, the repair techs now contradict this and suggest that the damage was pre-existing./Garden mulch fell out of a box containing one of the beds as Juan unboxed it and Paul looked on. In hind sight we realize they did not unpack any other furniture in front of us. We were too busy with the unloading to notice. The west coast crew was fast. Juan and a second man literally ran as they delivered items. 500 items/boxes were delivered in ~6 hours. They unpacked and set-up the beds. When they couldn’t find the wheels to the bed frame, they purchased new wheels so we would have a bed to sleep on that night./Paul & Judy instructed us to just "concentrate on checking the item/box numbers on the “bingo sheet” to be sure nothing was missing and only note any obviously damaged boxes upon delivery. They informed us we had 9 months to unpack and make closer inspection of our items and file damage claims. However Karen Guzman denied our claim for the bed claiming 1. We did not declare the damage when we checked off the items on the “bingo sheet”. Also, I vacuumed a portion of one stain to determine to see if it was just surface debris. 2. Karen claims the limited vacuuming constitutes cleaning and releases them from all liability./The bed was covered at “Full Value”. Stains invalidate the manufacture’s 10 yr. full replacement warranty./Judy appealed our case to her supervisor who offered to have the set professionally cleaned as a gesture of "good will" but refused to assume any other liability. According to Judy & Karen, accepting the offer would not affect our rights if we subsequently filed arbitration if the stains could not be removed, but according to the arbitration organization at Moving.org the cleaning will release S & M from further liability. Read More

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