Roadrunner Moving
Reviews 222 | Images 30
3.36
12425 Chimney Rock Road,Houston,TX 77035
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Office Movers, Commercial Relocation
Roadrunner Moving Moving Stories
James G.
Houston, TX
2022-04-05
The only reason I'm giving one star is because our sales rep tried to help with our claim. We used Road Runner on two separate moves...part of our house went into storage while the remaining items went to a temporary apartment. When we finally moved into our new house, we moved the items out of storage and our apartment into our new house. Since our house had not completed all the renovations, we kept many items still boxed up until our house was fully renovated. Upon opening boxes, we notice our 6 month old 65" inch TV was cracked (pictured) as well as a missing mirror top for a coffee table and a broken hurricane lamp. We made a claim and were told (1) since Road Runner did not unpack the items themselves, the claim was denied, and (2) since it had been more than 90 days since the move the claim was denied. So, if you plan on using road runner in the future, you will have to pay for them to unpack all your items themselves and sign off to that effect in order for a claim to be considered. These guys were recommended to me somehow, so I never checked their rating...I should have. Do yourself a favor and stay away from these guys. Read More
Shelby Roye
2021-08-16
These are the guys you want for your move! We were so impressed with how fast, efficient, and professional Brook and his crew were during our move. There were quite a few items needing to be wrapped by them prior to loading the truck and they did a phenomenal job ensuring these items made it safely to our destination. Throughout our move, the team communicated extremely well with us. They were very detailed and thorough. We were notified of the location and placement of any loose items/hardware which was very helpful once we began to unload at our destination. The entire time I was able to rest easy knowing that all of our possessions were in good hands. Without them, we almost certainly would not have fit everything into our Uhaul. They did not waste any space in the truck and I was so blown away with how they made it all fit. You can see in the picture how those first few items filled up the entire space. They are truly worth their weight in gold and I cannot recommend them enough! Read More
Katherine Galloway
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack, move and store the contents of our 6,000 sq ft Memorial-area home during a remodel August-September, 2020. We endured a horrendous experience that involved several different crews who were each openly critical of the one that came before them. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, Roadrunner offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. I would rate 0 stars if that was an option. Read More
Katherine Galloway
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack, move and store the contents of our 6,000 sq ft Memorial-area home during a remodel August-September, 2020. We endured a horrendous experience that involved several different crews who were each openly critical of the one that came before them. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, Roadrunner offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. I would rate 0 stars if that was an option. Read More
Katherine Galloway
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack, move and store the contents of our 6,000 sq ft Memorial-area home during a remodel August-September, 2020. We endured a horrendous experience that involved several different crews who were each openly critical of the one that came before them. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, Roadrunner offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. I would rate 0 stars if that was an option. Read More
Katherine Galloway
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack, move and store the contents of our 6,000 sq ft Memorial-area home during a remodel August-September, 2020. We endured a horrendous experience that involved several different crews who were each openly critical of the one that came before them. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, Roadrunner offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. I would rate 0 stars if that was an option. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack and store our belongings during a house remodel. They badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, crushed a custom-made 36” Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn’t follow through on his promise that “Roadrunner will take care of you”. Spare yourself the heartache and hire another mover. Read More
Katherine G.
Houston, TX
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack, move and store the belongings from our 6,000 sq ft Memorial-area home during a remodel August-September 2020. We had an horrendous experience involving multiple crews, who were each openly critical of the previous crew who had not been able to perform as contracted. Roadrunner badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another club chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, lost a key needed to open the antique lock on our LOCKED china cabinet, crushed a custom-made 36" Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn't follow through on his promise that "Roadrunner will take care of you". On top of all that, we're still getting delinquent notices for a $1,025 charge we don't owe, even though the general manager has given written notice indicating our account is fully paid. Spare yourself the heartache and hire another mover! If I could, I'd rate 0 stars. Read More
Katherine G.
Houston, TX
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack, move and store the belongings from our 6,000 sq ft Memorial-area home during a remodel August-September 2020. We had an horrendous experience involving multiple crews, who were each openly critical of the previous crew who had not been able to perform as contracted. Roadrunner badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another club chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, lost a key needed to open the antique lock on our LOCKED china cabinet, crushed a custom-made 36" Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn't follow through on his promise that "Roadrunner will take care of you". On top of all that, we're still getting delinquent notices for a $1,025 charge we don't owe, even though the general manager has given written notice indicating our account is fully paid. Spare yourself the heartache and hire another mover! If I could, I'd rate 0 stars. Read More
Katherine G.
Houston, TX
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack, move and store the belongings from our 6,000 sq ft Memorial-area home during a remodel August-September 2020. We had an horrendous experience involving multiple crews, who were each openly critical of the previous crew who had not been able to perform as contracted. Roadrunner badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another club chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, lost a key needed to open the antique lock on our LOCKED china cabinet, crushed a custom-made 36" Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn't follow through on his promise that "Roadrunner will take care of you". On top of all that, we're still getting delinquent notices for a $1,025 charge we don't owe, even though the general manager has given written notice indicating our account is fully paid. Spare yourself the heartache and hire another mover! If I could, I'd rate 0 stars. Read More
Katherine G.
Houston, TX
2021-03-12
DO NOT use Roadrunner for your residential move!! We hired them to pack, move and store the belongings from our 6,000 sq ft Memorial-area home during a remodel August-September 2020. We had an horrendous experience involving multiple crews, who were each openly critical of the previous crew who had not been able to perform as contracted. Roadrunner badly scratched several pieces of fine furniture, broke the legs off a sofa and an antique chest, crushed the skirts on all our upholstered pieces, left a 6-inch tear in the silk upholstery of another club chair, crushed two lampshades, lost hardware necessary to reassemble our bed frame and two other case-good items, lost a key needed to open the antique lock on our LOCKED china cabinet, crushed a custom-made 36" Leontine Linens bolster pillow, and more. The total on our claim for damages was more than $15,000; after four months of waiting, they offered only a $337 settlement. What a joke! These people are incompetent and outrageously arrogant; the company owner Robert McGowen actually called my husband an a**hole on the telephone. His general manager Ben Breedlove dodged emails and phone calls for months; and sales rep Trevor Teykl couldn't follow through on his promise that "Roadrunner will take care of you". On top of all that, we're still getting delinquent notices for a $1,025 charge we don't owe, even though the general manager has given written notice indicating our account is fully paid. Spare yourself the heartache and hire another mover! If I could, I'd rate 0 stars. Read More
Jason Jimenez
recommends
Roadrunner Moving
2019-10-14
Do I recommend RoadRunner Moving & Storage? YES I do because of Kyle Freeman! I have seen him grow and and make a huge impact to everyone that we works with. His commitment to his faith, Family, and business is simply short of remarkable. If you do not know him or question why you should work for him. Call me! I will give multiple reason. Road runner did great in bringing him on board.
Jason Jimenez Read More
Jason Jimenez
recommends
Roadrunner Moving
2019-10-14
Do I recommend RoadRunner Moving & Storage? YES I do because of Kyle Freeman! I have seen him grow and and make a huge impact to everyone that we works with. His commitment to his faith, Family, and business is simply short of remarkable. If you do not know him or question why you should work for him. Call me! I will give multiple reason. Road runner did great in bringing him on board.
Jason Jimenez Read More
Mcpuke Ban
2018-06-16
Do NOT use this company. Driver of a truck almost killed me on I-10 this afternoon.
I called your company. The manager responded, "It is ok to violate minor traffic laws!".
Thank you for reminding me posting his response!. Read More
Jonathon Rhoads
2018-03-28
Please stay away from this company, their reviews are fake, they are awful, your stuff will be late, it will be broken, they will lie to you, they will be rude, they will take more money. It's simple, they are incredibly shady and should be avoided. Read More
Sheryl Gibson
2018-02-11
Working as a Driver with this company I had the opportunity to be a part of the 2018 Girl Scout Cookie Distribution Event! Held at Sam Houston Race Park. In spite of bad weather it still was a GEAT turn out, and as always Roadrunner were at their best along with a lot of Girl Scout volunteers....
TO ALL: GREAT JOB! ROADRUNNER, AND VOLUNTEERS THANKS! Read More
Sheryl Gibson
2018-02-11
Working as a Driver with this company I had the opportunity to be a part of the 2018 Girl Scout Cookie Distribution Event! Held at Sam Houston Race Park. In spite of bad weather it still was a GEAT turn out, and as always Roadrunner were at their best along with a lot of Girl Scout volunteers....
TO ALL: GREAT JOB! ROADRUNNER, AND VOLUNTEERS THANKS! Read More
Sheryl Gibson
2018-02-11
Working as a Driver with this company I had the opportunity to be a part of the 2018 Girl Scout Cookie Distribution Event! Held at Sam Houston Race Park. In spite of bad weather it still was a GEAT turn out, and as always Roadrunner were at their best along with a lot of Girl Scout volunteers....
TO ALL: GREAT JOB! ROADRUNNER, AND VOLUNTEERS THANKS! Read More
Sheryl Gibson
2018-02-11
Working as a Driver with this company I had the opportunity to be a part of the 2018 Girl Scout Cookie Distribution Event! Held at Sam Houston Race Park. In spite of bad weather it still was a GEAT turn out, and as always Roadrunner were at their best along with a lot of Girl Scout volunteers....
TO ALL: GREAT JOB! ROADRUNNER, AND VOLUNTEERS THANKS! Read More
stefan scheepers
2017-07-26
TL:DR: Terrible real reviews; fake or employee 5-star reviews. Stay away.
They quote one price, then once they have your stuff they demand more money and hold your stuff ransom unless you pay cash. Super dodgy - stay away.
Zero chance of this being incorrect because I have the invoice for the price quoted and I picked up the stuff myself in a UHAUL from this location when the demanded more money than initially quoted. Why would I take the time to fabricate this if I wasn't upset with THIS place?
NOTE: They clearly pay for bots and get employees or friends to write 5 star reviews. Check out how many of their 5-star reviewers have also reviewed other Roadrunner locations and businesses (all 5 stars) and claim to have used them all. Ask yourself if an honest company would have to resort to that. Read More
stefan scheepers
2017-07-26
TL:DR: Terrible real reviews; fake or employee 5-star reviews. Stay away.
They quote one price, then once they have your stuff they demand more money and hold your stuff ransom unless you pay cash. Super dodgy - stay away.
Zero chance of this being incorrect because I have the invoice for the price quoted and I picked up the stuff myself in a UHAUL from this location when the demanded more money than initially quoted. Why would I take the time to fabricate this if I wasn't upset with THIS place?
NOTE: They clearly pay for bots and get employees or friends to write 5 star reviews. Check out how many of their 5-star reviewers have also reviewed other Roadrunner locations and businesses (all 5 stars) and claim to have used them all. Ask yourself if an honest company would have to resort to that. Read More
stefan scheepers
2017-07-26
TL:DR: Terrible real reviews; fake or employee 5-star reviews. Stay away.
They quote one price, then once they have your stuff they demand more money and hold your stuff ransom unless you pay cash. Super dodgy - stay away.
Zero chance of this being incorrect because I have the invoice for the price quoted and I picked up the stuff myself in a UHAUL from this location when the demanded more money than initially quoted. Why would I take the time to fabricate this if I wasn't upset with THIS place?
NOTE: They clearly pay for bots and get employees or friends to write 5 star reviews. Check out how many of their 5-star reviewers have also reviewed other Roadrunner locations and businesses (all 5 stars) and claim to have used them all. Ask yourself if an honest company would have to resort to that. Read More