RMG Transport Agency

Costa Mesa Moving Company

4.28

422 Reviews | 30 Images

Santa Ana, CA

***beware***beware***beware***beware***beware***beware**** this company owned by david wilkes... runs a shady business!!! we were quoted $900-$950 for the move ended up with a $2500.00+++ bill they would not leave our home until the form was signed to agree to pay the full amount! aj was the main guy of the three who moved the furniture and advised we can not leave until you sign then you can dispute it with the office tomorrow because it is too late, it was 10:30pm spoke to david wilkes today and to make the story short i expalined to him i was quoted incorrectly by either joe or kyle and i even offered to do a facetime so they can see what we are moving but they said it was "not neccessary" bottom line we offered to pay the $1800 plus tip for each individual david refused to accept then just hung up on and disconnected the call. so if you are looking to move make sure you do not use this company and if you do force them to do a "walk through" by facetime to get a reasonable quote to avoid a triple price quote the day they come out. ***beware***beware***beware***beware***beware***beware**** Read More

California New York Express

4.20

731 Reviews | 25 Images

Los Angeles, CA

AVOID THIS COMPANY AT ALL COSTS. My husband and I completely regret using them for our move - they scammed us every step of the way and I'm honestly surprised by all their positive reviews. They made the stress of a cross country move worse in every way. We initially got quotes from both them and Roadway and when we told them we were going with Roadway they asked to see the quote for a chance to beat it. When comparing themselves to Roadway, the salesperson (David S) claimed that unlike Roadway they don't outsource any of their movers. When our stuff was delivered on the other end, we found out this was a blatant lie. When aiming to beat Roadway's quote, I have in writing from David S that our quote included 45 boxes. They also received video files of our home clearly outlining everything we were bringing. The night before our move we got a call saying our move quote had no boxes included and they were raising our price over $500. He didn't care that we had in writing our quote included 45 boxes. We had no recourse but to accept the increase or cancel. David was unapologetic, downright rude, and also went out of his way to say how their quotes are very reliable and detailed (lol). When I asked if that was true, how come they didn't realize a move had no boxes included until the night before, he started yelling at me. We were told our move was being calculated by cubic feet, but on the day of the move, the movers said we had more items in total than on the list, so they had to charge us more. So which is it? Do you calculate by cubic feet or number of items? It seems they do both in order to charge you more every step of the way. Our bill was now up to $1000 more than what we were originally quoted. On top of that, the movers had no idea how to pack our items correctly. They couldn't figure out how to take a simple wooden desk apart into two pieces. At this point it became clear this company was full of scammers at every level, they have scripts they stick to upcharge you every step of the way, knowing their clients have no choice but to agree so late into the process. Fortunately for us, my husband used to own a moving company and is well aware of these unethical tactics some companies use. When we received the original quote he told me to be prepared for it to go up and he was right. When our belongings were delivered, they were delivered by a totally different crew who had no idea who CA NY Express was, and asked us how our stuff got to the East Coast. They told us it had been delivered to them from pods. That's when we realized how badly we had been lied to. The worst part was our belongings included SO MUCH damage. Our boxes looked like they had been through a hurricane, and so much within them was broken. In regards to furniture, a desk arrived with a broken leg, a custom made mirror totally cracked, and a custom piece of wood furniture also had a crack in the leg, a metal shelving unit was bent. Do not book your move with this company! Between the rude and obnoxious sales people, a complete lack of any customer service, and the unethical way of handling their business every step of the way, they are a total mess. If you're considering them for a cross country move, do yourself a favor and avoid them at all costs. Read More