Companies List

Casandera J.

Argyle, TX

2021-08-23

Be cautious and read! We hired Puma Van Lines to move our family from Dallas to Florida. We asked Rebecca if it would get climate controlled she stating it was. Hold on to that statement from her and remember I asked. Let's start with the movers there was 3 men that loaded our furniture and they were great. The Lady who packed our kitchen items did not do a good job , she left alot of items and unfortunately we had to throw several items away. Please read your contract because it will take you 14 days to get your furniture unless you pay over 9k. When we received our items particularly our fridge it had thick mold in it. Pictures are included. This fridge is not 5 years old it was not sent to storage with mold. I contacted puma Van Lines no response. I contacted insurance that puma Van lines provided and was informed they do not cover mold. Due to it being a safety hazard we had to throw the fridge out. I had to warn everyone of this company , I have moved several times and never experienced anything like this. I am not aware this would occur in a climate control environment obviously it is not stored in climate control environment. After research its states it's in cedar crates. Rebecca stated it was climate controlled . If I had to do it over again I would go with another company and pay additional because my Husband and I tallied the money with us having to replace fridge we didn't save any money. Another kicker they don't sell that exact refrigerator anymore we got a side by side that won't be in until late September. Read More

Casandera J.

Argyle, TX

2021-08-23

Be cautious and read! We hired Puma Van Lines to move our family from Dallas to Florida. We asked Rebecca if it would get climate controlled she stating it was. Hold on to that statement from her and remember I asked. Let's start with the movers there was 3 men that loaded our furniture and they were great. The Lady who packed our kitchen items did not do a good job , she left alot of items and unfortunately we had to throw several items away. Please read your contract because it will take you 14 days to get your furniture unless you pay over 9k. When we received our items particularly our fridge it had thick mold in it. Pictures are included. This fridge is not 5 years old it was not sent to storage with mold. I contacted puma Van Lines no response. I contacted insurance that puma Van lines provided and was informed they do not cover mold. Due to it being a safety hazard we had to throw the fridge out. I had to warn everyone of this company , I have moved several times and never experienced anything like this. I am not aware this would occur in a climate control environment obviously it is not stored in climate control environment. After research its states it's in cedar crates. Rebecca stated it was climate controlled . If I had to do it over again I would go with another company and pay additional because my Husband and I tallied the money with us having to replace fridge we didn't save any money. Another kicker they don't sell that exact refrigerator anymore we got a side by side that won't be in until late September. Read More

Casandera J.

Argyle, TX

2021-08-23

Be cautious and read! We hired Puma Van Lines to move our family from Dallas to Florida. We asked Rebecca if it would get climate controlled she stating it was. Hold on to that statement from her and remember I asked. Let's start with the movers there was 3 men that loaded our furniture and they were great. The Lady who packed our kitchen items did not do a good job , she left alot of items and unfortunately we had to throw several items away. Please read your contract because it will take you 14 days to get your furniture unless you pay over 9k. When we received our items particularly our fridge it had thick mold in it. Pictures are included. This fridge is not 5 years old it was not sent to storage with mold. I contacted puma Van Lines no response. I contacted insurance that puma Van lines provided and was informed they do not cover mold. Due to it being a safety hazard we had to throw the fridge out. I had to warn everyone of this company , I have moved several times and never experienced anything like this. I am not aware this would occur in a climate control environment obviously it is not stored in climate control environment. After research its states it's in cedar crates. Rebecca stated it was climate controlled . If I had to do it over again I would go with another company and pay additional because my Husband and I tallied the money with us having to replace fridge we didn't save any money. Another kicker they don't sell that exact refrigerator anymore we got a side by side that won't be in until late September. Read More

Casandera J.

Argyle, TX

2021-08-23

Be cautious and read! We hired Puma Van Lines to move our family from Dallas to Florida. We asked Rebecca if it would get climate controlled she stating it was. Hold on to that statement from her and remember I asked. Let's start with the movers there was 3 men that loaded our furniture and they were great. The Lady who packed our kitchen items did not do a good job , she left alot of items and unfortunately we had to throw several items away. Please read your contract because it will take you 14 days to get your furniture unless you pay over 9k. When we received our items particularly our fridge it had thick mold in it. Pictures are included. This fridge is not 5 years old it was not sent to storage with mold. I contacted puma Van Lines no response. I contacted insurance that puma Van lines provided and was informed they do not cover mold. Due to it being a safety hazard we had to throw the fridge out. I had to warn everyone of this company , I have moved several times and never experienced anything like this. I am not aware this would occur in a climate control environment obviously it is not stored in climate control environment. After research its states it's in cedar crates. Rebecca stated it was climate controlled . If I had to do it over again I would go with another company and pay additional because my Husband and I tallied the money with us having to replace fridge we didn't save any money. Another kicker they don't sell that exact refrigerator anymore we got a side by side that won't be in until late September. Read More

Tanisha M.

Knox / Henderson, Dallas, TX

2021-03-14

Having a reliable moving company makes all the difference, we are glad that we came across puma Van lines. Jordan and his crew were courteous professional and friendly to work with, Indeed a great job packing our 4 bedroom house into the truck And we were so appreciative to see that nothing was damaged when they delivered everything to our new house in Saint Louis Missouri 2 days later. I highly recommend Puma Van lines and specifically Jordan and his crew. I have to note that the payment process was easy and flexible and they let us choose how we wanted to pay. Thank you. BBB accredited. Read More

Tanisha M.

Knox / Henderson, Dallas, TX

2021-03-14

Having a reliable moving company makes all the difference, we are glad that we came across puma Van lines. Jordan and his crew were courteous professional and friendly to work with, Indeed a great job packing our 4 bedroom house into the truck And we were so appreciative to see that nothing was damaged when they delivered everything to our new house in Saint Louis Missouri 2 days later. I highly recommend Puma Van lines and specifically Jordan and his crew. I have to note that the payment process was easy and flexible and they let us choose how we wanted to pay. Thank you. BBB accredited. Read More

Internet I.

Sagaponack, NY

2019-01-18

Puma Van Lines completed my move from North Texas to the Mid-Atlantic area. The crew that delivered my goods was professional and, I might add, quite hilarious. They made sure that every piece getting off their truck made it into my house intact. Their leader (Mike) and I couldn't stop laughing the whole time, a really great guy! The booking process seemed easy albeit a bit stressful. I had to put together a larger list of items than initially expected. Further, the final price was slightly higher than the original price quoted to me. I chalked this up as being due to the extra packing they had to do at pickup, because I didn't finish all of the packing myself (that's on me, my bad). Specifically, they wrapped a very large and very expensive painting of mine with their bubble-wrap cardboard and also used extra shrink wrap. I wrapped my mattresses by myself, but they added extra protection with blankets to keep it safe. I have included one photo with my review and will try to add more photos as soon as I am able to do so. Overall, highly recommended and trustworthy! Read More

Kat Cole

2017-06-04

I just worked with Puma for the first time to help me get a big piece of equipment from California to Dallas. They were able to schedule the pick up within a week. The dispatcher gave me a call to let me know when to expect the pick up in CA and the day of the driver called me when he arrived to ensure he picked everything up correctly. They were efficient and communicated well during the process. I was then able to store the equipment for several days until I was ready for delivery in Dallas. The delivery guys were prompt. They unloaded the pieces and even set everything up for me, super nice guys because it was very heavy. Even with several loads and unloads by the Puma drivers the equipment came in perfect condition, no dents or scratches. The whole process was much easier than I had expected since I did not have someone in CA to help with the pick up, Puma took care of everything and at a reasonable price. I will use them again in the future. Read More

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