Companies List

krishna joshi

2022-09-03

We moved 2 weeks back and they broke our 50" inch Lg tv. Was asked file a form of Insurance and they company will give us $48 for our $550 tv. So 1 star is for your poor followup and terrible service. 1) I was charged me for wardrobe box which you said is included with packing materials and blankets. 2) The movers dropped the tv and broke it and none of you will answer my call? The insurance company will give us $48 for our $550 tv. 3) The 2 movers came unprepared so they had just 1 wheel cart, blankets and tape. No moving boxes or dolley or any sort of trolley to carry from my unit to elevator. 4) Atleast 5 times they walked from our apartment to the elevator without carrying a single thing in their hand and then turned a 3 hour moving I to 4:30 hours and they complained that the walk from our unit to the elevator was a lot. Frank as a moving company your job is not to convince me to pick you as movers, but also back it up with service. Your working hours are Mon-Fri. How do we reach you if anything goes wrong during the moving on weekend? Because Shawn did not answer on Saturday and then texted me to call Frank on Monday morning. What!!? Read More

Brandon P.

Denver, CO

2021-11-28

Long story short, the company damaged my vehicle, my brand new floors, and called me a liar (After initially ignoring me) when I contacted them about the issue (Footage on camera). They are denying everything and did not have any process or documentation on how to handle claims. They left the trash. 1 of the 2 guys working was helpful and the other one was constantly arguing and carelessly moving the items. Insurance companies will support handling the situation as I am still trying to find resolution. I would not recommend this headache of a company. Check my other reviews for proof that I share positive remarks as well. Read More

Brandon P.

Denver, CO

2021-11-28

Long story short, the company damaged my vehicle, my brand new floors, and called me a liar (After initially ignoring me) when I contacted them about the issue (Footage on camera). They are denying everything and did not have any process or documentation on how to handle claims. They left the trash. 1 of the 2 guys working was helpful and the other one was constantly arguing and carelessly moving the items. Insurance companies will support handling the situation as I am still trying to find resolution. I would not recommend this headache of a company. Check my other reviews for proof that I share positive remarks as well. Read More

Brandon P.

Denver, CO

2021-11-28

Long story short, the company damaged my vehicle, my brand new floors, and called me a liar (After initially ignoring me) when I contacted them about the issue (Footage on camera). They are denying everything and did not have any process or documentation on how to handle claims. They left the trash. 1 of the 2 guys working was helpful and the other one was constantly arguing and carelessly moving the items. Insurance companies will support handling the situation as I am still trying to find resolution. I would not recommend this headache of a company. Check my other reviews for proof that I share positive remarks as well. Read More

Brandon P.

Denver, CO

2021-11-28

Long story short, the company damaged my vehicle, my brand new floors, and called me a liar (After initially ignoring me) when I contacted them about the issue (Footage on camera). They are denying everything and did not have any process or documentation on how to handle claims. They left the trash. 1 of the 2 guys working was helpful and the other one was constantly arguing and carelessly moving the items. Insurance companies will support handling the situation as I am still trying to find resolution. I would not recommend this headache of a company. Check my other reviews for proof that I share positive remarks as well. Read More

Taryn Bethea

2021-05-27

Me giving this company 2 stars was generous, and I only did that because the actual mover that came to assist me in the pick up and drop off(Ozzy) was so kind! HOWEVER, my experience with Pick Up Movers LLC was less than ideal. The best part of this entire ordeal was the price. With my move from Maryland to Atlanta, I tried to find other companies and they just didn't fit into my budget. Pick Up Movers were very cost effective, but this low cost does come with a serious PRICE. For starters, I had a delivery window of April 30-May 2nd for my items to be picked up. Not only were they LATE (the mover showed up on May 3rd and I had to reach out to THEM first to find out that they would be arriving late and why). Ozzy then came and was super cool with the pickup which settled my nerves, BUT he arrive LATE AND by himself! So he ended up taking the entire day on his own to just move the boxes I pre packed onto the moving truck(he claimed that his partner had gotten "sick" the night before arriving to help him move me). I was then given a date of May 7th for my stuff to be dropped off... another lie. I ended up receiving my items on May 9th(my birthday and mothers day) when I created a pickup window to AVOID having to move the day of my birthday and mothers day. And though they were late with the PICKUP and DROPOFF they expected full payment. At that point I was so frustrated and just happy/blessed to have made it safely to my new location that I paid the price prior to Ozzy bringing my items into my new apartment(he arrived ALONE once again... this time stating that his partner "quit" on him). HOWEVER it came out later in the day that not only had he LOST a leg to my couch(pictured here), but he also CRACKED my brand new 55" living room TV(also pictured here). Luckily my bedroom TV was not damaged in the move, BUT to date I have received NO compensation for my damaged items. They made me go through their claims process which can take up to 120 days to compensate me for both of my losses. Prior to knowing the extent of damages done to my items, I referred 2 friends to Pick Up Movers and ALSO yet to receive a rebate for that. They both have had less than ideal experiences with the company as well and will be more than likely making reviews in the future too to speak on their interaction. Bottom line I deserve money back!!! But i'm sure I won't receive it. Use this company at your own risk. Yes they're cheap, but you may end up paying for it in the end. Read More

Taryn Bethea

2021-05-27

Me giving this company 2 stars was generous, and I only did that because the actual mover that came to assist me in the pick up and drop off(Ozzy) was so kind! HOWEVER, my experience with Pick Up Movers LLC was less than ideal. The best part of this entire ordeal was the price. With my move from Maryland to Atlanta, I tried to find other companies and they just didn't fit into my budget. Pick Up Movers were very cost effective, but this low cost does come with a serious PRICE. For starters, I had a delivery window of April 30-May 2nd for my items to be picked up. Not only were they LATE (the mover showed up on May 3rd and I had to reach out to THEM first to find out that they would be arriving late and why). Ozzy then came and was super cool with the pickup which settled my nerves, BUT he arrive LATE AND by himself! So he ended up taking the entire day on his own to just move the boxes I pre packed onto the moving truck(he claimed that his partner had gotten "sick" the night before arriving to help him move me). I was then given a date of May 7th for my stuff to be dropped off... another lie. I ended up receiving my items on May 9th(my birthday and mothers day) when I created a pickup window to AVOID having to move the day of my birthday and mothers day. And though they were late with the PICKUP and DROPOFF they expected full payment. At that point I was so frustrated and just happy/blessed to have made it safely to my new location that I paid the price prior to Ozzy bringing my items into my new apartment(he arrived ALONE once again... this time stating that his partner "quit" on him). HOWEVER it came out later in the day that not only had he LOST a leg to my couch(pictured here), but he also CRACKED my brand new 55" living room TV(also pictured here). Luckily my bedroom TV was not damaged in the move, BUT to date I have received NO compensation for my damaged items. They made me go through their claims process which can take up to 120 days to compensate me for both of my losses. Prior to knowing the extent of damages done to my items, I referred 2 friends to Pick Up Movers and ALSO yet to receive a rebate for that. They both have had less than ideal experiences with the company as well and will be more than likely making reviews in the future too to speak on their interaction. Bottom line I deserve money back!!! But i'm sure I won't receive it. Use this company at your own risk. Yes they're cheap, but you may end up paying for it in the end. Read More

Chad Dannelly

2020-11-17

Use at your own risk!! These guys came and packed us up all well enough but on arrival at the destination did nothing but drop stuff off into a room and then left. They didn't arrive at the destination until 1030pm and said they needed to drop it off that night. They did not reassemble anything that they took apart as part of the packing process. They also left a huge mess of cardboard and plastic packing material on my patio. When I called to complain it only got worse. Frank, who sold the move to us, told me he would talk to his management team about our experience and get back to me... he never called me back. I had to call a few times trying to get updates and I was blown off saying he had to talk to the managers about it. I finally got in touch with him again today for him to tell me that my wife asked his guys to leave all of the stuff there and to not assemble anything. I have confirmed with my wife that this was not the case and any logical person would never do that. I asked then why they left the mess and was told that they aren't garbage men... I then asked to speak the manager that he kept referring to only to be told that he is the manager. I really wish I could leave less than one star. Absolutely the worst service I have ever experienced. Frank should be ashamed of himself. Do yourself a favor and choose a different option. Read More

Chad Dannelly

2020-11-17

Use at your own risk!! These guys came and packed us up all well enough but on arrival at the destination did nothing but drop stuff off into a room and then left. They didn't arrive at the destination until 1030pm and said they needed to drop it off that night. They did not reassemble anything that they took apart as part of the packing process. They also left a huge mess of cardboard and plastic packing material on my patio. When I called to complain it only got worse. Frank, who sold the move to us, told me he would talk to his management team about our experience and get back to me... he never called me back. I had to call a few times trying to get updates and I was blown off saying he had to talk to the managers about it. I finally got in touch with him again today for him to tell me that my wife asked his guys to leave all of the stuff there and to not assemble anything. I have confirmed with my wife that this was not the case and any logical person would never do that. I asked then why they left the mess and was told that they aren't garbage men... I then asked to speak the manager that he kept referring to only to be told that he is the manager. I really wish I could leave less than one star. Absolutely the worst service I have ever experienced. Frank should be ashamed of himself. Do yourself a favor and choose a different option. Read More

Chad Dannelly

2020-11-17

Use at your own risk!! These guys came and packed us up all well enough but on arrival at the destination did nothing but drop stuff off into a room and then left. They didn't arrive at the destination until 1030pm and said they needed to drop it off that night. They did not reassemble anything that they took apart as part of the packing process. They also left a huge mess of cardboard and plastic packing material on my patio. When I called to complain it only got worse. Frank, who sold the move to us, told me he would talk to his management team about our experience and get back to me... he never called me back. I had to call a few times trying to get updates and I was blown off saying he had to talk to the managers about it. I finally got in touch with him again today for him to tell me that my wife asked his guys to leave all of the stuff there and to not assemble anything. I have confirmed with my wife that this was not the case and any logical person would never do that. I asked then why they left the mess and was told that they aren't garbage men... I then asked to speak the manager that he kept referring to only to be told that he is the manager. I really wish I could leave less than one star. Absolutely the worst service I have ever experienced. Frank should be ashamed of himself. Do yourself a favor and choose a different option. Read More

Chad Dannelly

2020-11-17

Use at your own risk!! These guys came and packed us up all well enough but on arrival at the destination did nothing but drop stuff off into a room and then left. They didn't arrive at the destination until 1030pm and said they needed to drop it off that night. They did not reassemble anything that they took apart as part of the packing process. They also left a huge mess of cardboard and plastic packing material on my patio. When I called to complain it only got worse. Frank, who sold the move to us, told me he would talk to his management team about our experience and get back to me... he never called me back. I had to call a few times trying to get updates and I was blown off saying he had to talk to the managers about it. I finally got in touch with him again today for him to tell me that my wife asked his guys to leave all of the stuff there and to not assemble anything. I have confirmed with my wife that this was not the case and any logical person would never do that. I asked then why they left the mess and was told that they aren't garbage men... I then asked to speak the manager that he kept referring to only to be told that he is the manager. I really wish I could leave less than one star. Absolutely the worst service I have ever experienced. Frank should be ashamed of himself. Do yourself a favor and choose a different option. Read More

Arielle M.

Atlanta, GA

2020-06-17

If reliability, timeliness, communication and customer service are important to you as a consumer...DO NOT USE PICK UP MOVERS LLC. Our only point of contact was a guy named Frank who is apparently a "manager." He was very helpful and readily accessible before gaining our business, but once he had it the customer service was virtually non-existent. Frank would not pick up phone calls and only responded via text if he responded at all. Initially, Frank gave us a window for when the movers would arrive between Friday, November 15th and Saturday, November 16th. However, according to Frank, they would most likely arrive Friday morning. We made plans accordingly and took the time off work and the movers never showed up on Friday. We touched base with Frank on Saturday and he claimed they would arrive by 1:00 PM. The movers finally showed up at our home at 7:30 PM. They had driven all the way from Miami to Atlanta. It then took the two movers approximately 6 hours to move our furniture and boxes. We did not leave until well after 1:00 AM. My husband reached out to Frank and never received a response or apology. Fast forward to the movers delivering our furniture and possessions. Frank gave us a delivery date of Monday, December 16th. My husband reached out to Frank on the Friday prior asking for confirmation and time of the delivery. Frank said he would get back to us shortly. We never heard from him. My husband reached out again on Sunday asking for a specific time of delivery and Frank's response via text was "Yes, I believe so." My husband then asked for the final amount we owed upon delivery and if it was only payable by cash to which Frank responded, "Yes." No details, no answers to the questions we were actually asking. The movers never gave us any formal documentation for payment or details as to where our stuff was being stored. This whole experience, we have been left in the dark with no responses. I finally called Frank myself on Monday, December 16th. He did not answer the phone, but responded via text saying he would call me back in an hour once he got to the office. I then called the number listed on google for Pick Up Movers, LLC. That number must also go to Frank's cell phone because while on hold with the number I received a text from Frank saying, "I said I would call you when I get to the office." Please see attached screenshots of the following text messages between Frank and me. His lack of professionalism, irrational outbursts and refusal to pick up the telephone to call back his customer is unreal. I've never dealt with such an unprofessional "sales manager." Neither my husband nor I ever heard from Frank again even though we asked countless times for him or some type of management to contact us. We did not end up receiving our things until Monday, December 30th...14 days after Frank told us they would be delivered. Again, the movers arrived late in the day and were unpacking our things in the dark. I will say that the actual movers did a good job on both ends. It is a shame that Frank leaves such a bad impression to his customers and the movers then have to deal with it. Please do your research before using this company. The negative reviews are very accurate to our experience and the little bit of money you may save is NOT WORTH IT. Plus the quote they gave us was well below what they ended up charging us. Read More

Arielle M.

Atlanta, GA

2020-06-17

If reliability, timeliness, communication and customer service are important to you as a consumer...DO NOT USE PICK UP MOVERS LLC. Our only point of contact was a guy named Frank who is apparently a "manager." He was very helpful and readily accessible before gaining our business, but once he had it the customer service was virtually non-existent. Frank would not pick up phone calls and only responded via text if he responded at all. Initially, Frank gave us a window for when the movers would arrive between Friday, November 15th and Saturday, November 16th. However, according to Frank, they would most likely arrive Friday morning. We made plans accordingly and took the time off work and the movers never showed up on Friday. We touched base with Frank on Saturday and he claimed they would arrive by 1:00 PM. The movers finally showed up at our home at 7:30 PM. They had driven all the way from Miami to Atlanta. It then took the two movers approximately 6 hours to move our furniture and boxes. We did not leave until well after 1:00 AM. My husband reached out to Frank and never received a response or apology. Fast forward to the movers delivering our furniture and possessions. Frank gave us a delivery date of Monday, December 16th. My husband reached out to Frank on the Friday prior asking for confirmation and time of the delivery. Frank said he would get back to us shortly. We never heard from him. My husband reached out again on Sunday asking for a specific time of delivery and Frank's response via text was "Yes, I believe so." My husband then asked for the final amount we owed upon delivery and if it was only payable by cash to which Frank responded, "Yes." No details, no answers to the questions we were actually asking. The movers never gave us any formal documentation for payment or details as to where our stuff was being stored. This whole experience, we have been left in the dark with no responses. I finally called Frank myself on Monday, December 16th. He did not answer the phone, but responded via text saying he would call me back in an hour once he got to the office. I then called the number listed on google for Pick Up Movers, LLC. That number must also go to Frank's cell phone because while on hold with the number I received a text from Frank saying, "I said I would call you when I get to the office." Please see attached screenshots of the following text messages between Frank and me. His lack of professionalism, irrational outbursts and refusal to pick up the telephone to call back his customer is unreal. I've never dealt with such an unprofessional "sales manager." Neither my husband nor I ever heard from Frank again even though we asked countless times for him or some type of management to contact us. We did not end up receiving our things until Monday, December 30th...14 days after Frank told us they would be delivered. Again, the movers arrived late in the day and were unpacking our things in the dark. I will say that the actual movers did a good job on both ends. It is a shame that Frank leaves such a bad impression to his customers and the movers then have to deal with it. Please do your research before using this company. The negative reviews are very accurate to our experience and the little bit of money you may save is NOT WORTH IT. Plus the quote they gave us was well below what they ended up charging us. Read More

Arielle M.

Atlanta, GA

2020-06-17

If reliability, timeliness, communication and customer service are important to you as a consumer...DO NOT USE PICK UP MOVERS LLC. Our only point of contact was a guy named Frank who is apparently a "manager." He was very helpful and readily accessible before gaining our business, but once he had it the customer service was virtually non-existent. Frank would not pick up phone calls and only responded via text if he responded at all. Initially, Frank gave us a window for when the movers would arrive between Friday, November 15th and Saturday, November 16th. However, according to Frank, they would most likely arrive Friday morning. We made plans accordingly and took the time off work and the movers never showed up on Friday. We touched base with Frank on Saturday and he claimed they would arrive by 1:00 PM. The movers finally showed up at our home at 7:30 PM. They had driven all the way from Miami to Atlanta. It then took the two movers approximately 6 hours to move our furniture and boxes. We did not leave until well after 1:00 AM. My husband reached out to Frank and never received a response or apology. Fast forward to the movers delivering our furniture and possessions. Frank gave us a delivery date of Monday, December 16th. My husband reached out to Frank on the Friday prior asking for confirmation and time of the delivery. Frank said he would get back to us shortly. We never heard from him. My husband reached out again on Sunday asking for a specific time of delivery and Frank's response via text was "Yes, I believe so." My husband then asked for the final amount we owed upon delivery and if it was only payable by cash to which Frank responded, "Yes." No details, no answers to the questions we were actually asking. The movers never gave us any formal documentation for payment or details as to where our stuff was being stored. This whole experience, we have been left in the dark with no responses. I finally called Frank myself on Monday, December 16th. He did not answer the phone, but responded via text saying he would call me back in an hour once he got to the office. I then called the number listed on google for Pick Up Movers, LLC. That number must also go to Frank's cell phone because while on hold with the number I received a text from Frank saying, "I said I would call you when I get to the office." Please see attached screenshots of the following text messages between Frank and me. His lack of professionalism, irrational outbursts and refusal to pick up the telephone to call back his customer is unreal. I've never dealt with such an unprofessional "sales manager." Neither my husband nor I ever heard from Frank again even though we asked countless times for him or some type of management to contact us. We did not end up receiving our things until Monday, December 30th...14 days after Frank told us they would be delivered. Again, the movers arrived late in the day and were unpacking our things in the dark. I will say that the actual movers did a good job on both ends. It is a shame that Frank leaves such a bad impression to his customers and the movers then have to deal with it. Please do your research before using this company. The negative reviews are very accurate to our experience and the little bit of money you may save is NOT WORTH IT. Plus the quote they gave us was well below what they ended up charging us. Read More

Arielle M.

Atlanta, GA

2020-06-17

If reliability, timeliness, communication and customer service are important to you as a consumer...DO NOT USE PICK UP MOVERS LLC. Our only point of contact was a guy named Frank who is apparently a "manager." He was very helpful and readily accessible before gaining our business, but once he had it the customer service was virtually non-existent. Frank would not pick up phone calls and only responded via text if he responded at all. Initially, Frank gave us a window for when the movers would arrive between Friday, November 15th and Saturday, November 16th. However, according to Frank, they would most likely arrive Friday morning. We made plans accordingly and took the time off work and the movers never showed up on Friday. We touched base with Frank on Saturday and he claimed they would arrive by 1:00 PM. The movers finally showed up at our home at 7:30 PM. They had driven all the way from Miami to Atlanta. It then took the two movers approximately 6 hours to move our furniture and boxes. We did not leave until well after 1:00 AM. My husband reached out to Frank and never received a response or apology. Fast forward to the movers delivering our furniture and possessions. Frank gave us a delivery date of Monday, December 16th. My husband reached out to Frank on the Friday prior asking for confirmation and time of the delivery. Frank said he would get back to us shortly. We never heard from him. My husband reached out again on Sunday asking for a specific time of delivery and Frank's response via text was "Yes, I believe so." My husband then asked for the final amount we owed upon delivery and if it was only payable by cash to which Frank responded, "Yes." No details, no answers to the questions we were actually asking. The movers never gave us any formal documentation for payment or details as to where our stuff was being stored. This whole experience, we have been left in the dark with no responses. I finally called Frank myself on Monday, December 16th. He did not answer the phone, but responded via text saying he would call me back in an hour once he got to the office. I then called the number listed on google for Pick Up Movers, LLC. That number must also go to Frank's cell phone because while on hold with the number I received a text from Frank saying, "I said I would call you when I get to the office." Please see attached screenshots of the following text messages between Frank and me. His lack of professionalism, irrational outbursts and refusal to pick up the telephone to call back his customer is unreal. I've never dealt with such an unprofessional "sales manager." Neither my husband nor I ever heard from Frank again even though we asked countless times for him or some type of management to contact us. We did not end up receiving our things until Monday, December 30th...14 days after Frank told us they would be delivered. Again, the movers arrived late in the day and were unpacking our things in the dark. I will say that the actual movers did a good job on both ends. It is a shame that Frank leaves such a bad impression to his customers and the movers then have to deal with it. Please do your research before using this company. The negative reviews are very accurate to our experience and the little bit of money you may save is NOT WORTH IT. Plus the quote they gave us was well below what they ended up charging us. Read More

Andrew P.

Athens-Clarke County unified government (balance), GA

2020-01-27

By far the WORST moving company we have ever had the misfortune to deal with. We used Pick Up Movers for a long distance move from MD to GA in September 2019 and even paid for their full value insurance. For well over $8000 we got two guys and a truck. They 'packed', and I use the term loosely, our entire house in a single day by not wrapping *anything*. No paper wrap, no bubble wrap, NOTHING. All our artwork and frames just tossed into one big box without even a sheet of paper between them. They packed almost everything in those tall garment boxes. Electronics? Tossed in with no protection along with full length mirrors! Our flat screen TV was damaged beyond repair. Five months later and we're still fighting with their third-party insurance company to get a single dime back. Don't make the same mistake we did and steer clear! Read More

Andrew P.

Athens-Clarke County unified government (balance), GA

2020-01-27

By far the WORST moving company we have ever had the misfortune to deal with. We used Pick Up Movers for a long distance move from MD to GA in September 2019 and even paid for their full value insurance. For well over $8000 we got two guys and a truck. They 'packed', and I use the term loosely, our entire house in a single day by not wrapping *anything*. No paper wrap, no bubble wrap, NOTHING. All our artwork and frames just tossed into one big box without even a sheet of paper between them. They packed almost everything in those tall garment boxes. Electronics? Tossed in with no protection along with full length mirrors! Our flat screen TV was damaged beyond repair. Five months later and we're still fighting with their third-party insurance company to get a single dime back. Don't make the same mistake we did and steer clear! Read More

Andrew P.

Athens-Clarke County unified government (balance), GA

2020-01-27

By far the WORST moving company we have ever had the misfortune to deal with. We used Pick Up Movers for a long distance move from MD to GA in September 2019 and even paid for their full value insurance. For well over $8000 we got two guys and a truck. They 'packed', and I use the term loosely, our entire house in a single day by not wrapping *anything*. No paper wrap, no bubble wrap, NOTHING. All our artwork and frames just tossed into one big box without even a sheet of paper between them. They packed almost everything in those tall garment boxes. Electronics? Tossed in with no protection along with full length mirrors! Our flat screen TV was damaged beyond repair. Five months later and we're still fighting with their third-party insurance company to get a single dime back. Don't make the same mistake we did and steer clear! Read More

Andrew P.

Athens-Clarke County unified government (balance), GA

2020-01-27

By far the WORST moving company we have ever had the misfortune to deal with. We used Pick Up Movers for a long distance move from MD to GA in September 2019 and even paid for their full value insurance. For well over $8000 we got two guys and a truck. They 'packed', and I use the term loosely, our entire house in a single day by not wrapping *anything*. No paper wrap, no bubble wrap, NOTHING. All our artwork and frames just tossed into one big box without even a sheet of paper between them. They packed almost everything in those tall garment boxes. Electronics? Tossed in with no protection along with full length mirrors! Our flat screen TV was damaged beyond repair. Five months later and we're still fighting with their third-party insurance company to get a single dime back. Don't make the same mistake we did and steer clear! Read More

Jamie W.

New York, NY

2019-03-13

SCAM ARTISTS. I cannot express to you how AWFUL this company is. They quoted us around $4k for the move and after loading the truck, doubled the amount to over $8k. I went through room by room and detailed all of the items in our home during the phone quote. The salesman, Frank, rushed me through the process, and now I understand why. He didn't plan to give me a real quote, this companies business is low-ball estimates followed by extortion. I called to discuss the situation with Frank who turned out to be the rudest person I have ever encountered in customer service. I had to ask not to interact with him via phone anymore as he was so hateful. He was screaming and yelling and name calling. Truly unbelievable. I was told we would have our items in about a week. They held our items hostage for over 3 weeks before finally delivering items of which many were damaged and destroyed. At one point, they told us our items would arrive in two days only to find out they confused our truck with someone else's. I had no idea where our stuff was or when it was coming. When you can actually get ahold of someone within the company (rare), they are rude and will not tell you any details about the location of your items or when they will be delivered. We paid an additional amount to have our house packed for us. Words cannot describe how awful this pack job was. I felt like we were on a hidden camera show. Items from all different rooms were tossed into boxes. Toilet paper in with baby clothes and pictures frames and outdoor items and dishes. Chaos. Nothing was wrapped properly, which explains why we had dozens of items broken. They charge by square footage, not weight, so it is beneficial for them to put a couple small items in a large box. I opened appliance sized boxes with 2 shoe racks inside. They used packing tape on items such as wicker baskets, entertainment units (pressed board), shelves, and my sons air hockey table so that when you peeled off the tape it destroyed the item. They carried in large pictures that were completely crushed, mirrors and picture frames rattling with broken glass...insanity. They didn't even LABEL the boxes. Packing 101. So when the movers finally arrived, we had to individually open every box to figure out which room to take them to. Even then, it was useless since nothing was organized. They smashed a hole in our wall carrying our mattress up the stairs. All of our boxes and the interior items...and I mean ALL...were covered in mouse or rat droppings. My floor was COVERED in droppings by the time everything was brought inside. I submitted photos for all broken items and the company never responded and never reimbursed a cent. This is a scam. They will quote low, double the price, and hold your items hostage. This company should not be in business. Please do not engage them. Read More

Jamie W.

New York, NY

2019-03-13

SCAM ARTISTS. I cannot express to you how AWFUL this company is. They quoted us around $4k for the move and after loading the truck, doubled the amount to over $8k. I went through room by room and detailed all of the items in our home during the phone quote. The salesman, Frank, rushed me through the process, and now I understand why. He didn't plan to give me a real quote, this companies business is low-ball estimates followed by extortion. I called to discuss the situation with Frank who turned out to be the rudest person I have ever encountered in customer service. I had to ask not to interact with him via phone anymore as he was so hateful. He was screaming and yelling and name calling. Truly unbelievable. I was told we would have our items in about a week. They held our items hostage for over 3 weeks before finally delivering items of which many were damaged and destroyed. At one point, they told us our items would arrive in two days only to find out they confused our truck with someone else's. I had no idea where our stuff was or when it was coming. When you can actually get ahold of someone within the company (rare), they are rude and will not tell you any details about the location of your items or when they will be delivered. We paid an additional amount to have our house packed for us. Words cannot describe how awful this pack job was. I felt like we were on a hidden camera show. Items from all different rooms were tossed into boxes. Toilet paper in with baby clothes and pictures frames and outdoor items and dishes. Chaos. Nothing was wrapped properly, which explains why we had dozens of items broken. They charge by square footage, not weight, so it is beneficial for them to put a couple small items in a large box. I opened appliance sized boxes with 2 shoe racks inside. They used packing tape on items such as wicker baskets, entertainment units (pressed board), shelves, and my sons air hockey table so that when you peeled off the tape it destroyed the item. They carried in large pictures that were completely crushed, mirrors and picture frames rattling with broken glass...insanity. They didn't even LABEL the boxes. Packing 101. So when the movers finally arrived, we had to individually open every box to figure out which room to take them to. Even then, it was useless since nothing was organized. They smashed a hole in our wall carrying our mattress up the stairs. All of our boxes and the interior items...and I mean ALL...were covered in mouse or rat droppings. My floor was COVERED in droppings by the time everything was brought inside. I submitted photos for all broken items and the company never responded and never reimbursed a cent. This is a scam. They will quote low, double the price, and hold your items hostage. This company should not be in business. Please do not engage them. Read More

Jamie W.

New York, NY

2019-03-13

SCAM ARTISTS. I cannot express to you how AWFUL this company is. They quoted us around $4k for the move and after loading the truck, doubled the amount to over $8k. I went through room by room and detailed all of the items in our home during the phone quote. The salesman, Frank, rushed me through the process, and now I understand why. He didn't plan to give me a real quote, this companies business is low-ball estimates followed by extortion. I called to discuss the situation with Frank who turned out to be the rudest person I have ever encountered in customer service. I had to ask not to interact with him via phone anymore as he was so hateful. He was screaming and yelling and name calling. Truly unbelievable. I was told we would have our items in about a week. They held our items hostage for over 3 weeks before finally delivering items of which many were damaged and destroyed. At one point, they told us our items would arrive in two days only to find out they confused our truck with someone else's. I had no idea where our stuff was or when it was coming. When you can actually get ahold of someone within the company (rare), they are rude and will not tell you any details about the location of your items or when they will be delivered. We paid an additional amount to have our house packed for us. Words cannot describe how awful this pack job was. I felt like we were on a hidden camera show. Items from all different rooms were tossed into boxes. Toilet paper in with baby clothes and pictures frames and outdoor items and dishes. Chaos. Nothing was wrapped properly, which explains why we had dozens of items broken. They charge by square footage, not weight, so it is beneficial for them to put a couple small items in a large box. I opened appliance sized boxes with 2 shoe racks inside. They used packing tape on items such as wicker baskets, entertainment units (pressed board), shelves, and my sons air hockey table so that when you peeled off the tape it destroyed the item. They carried in large pictures that were completely crushed, mirrors and picture frames rattling with broken glass...insanity. They didn't even LABEL the boxes. Packing 101. So when the movers finally arrived, we had to individually open every box to figure out which room to take them to. Even then, it was useless since nothing was organized. They smashed a hole in our wall carrying our mattress up the stairs. All of our boxes and the interior items...and I mean ALL...were covered in mouse or rat droppings. My floor was COVERED in droppings by the time everything was brought inside. I submitted photos for all broken items and the company never responded and never reimbursed a cent. This is a scam. They will quote low, double the price, and hold your items hostage. This company should not be in business. Please do not engage them. Read More

Jamie W.

New York, NY

2019-03-13

SCAM ARTISTS. I cannot express to you how AWFUL this company is. They quoted us around $4k for the move and after loading the truck, doubled the amount to over $8k. I went through room by room and detailed all of the items in our home during the phone quote. The salesman, Frank, rushed me through the process, and now I understand why. He didn't plan to give me a real quote, this companies business is low-ball estimates followed by extortion. I called to discuss the situation with Frank who turned out to be the rudest person I have ever encountered in customer service. I had to ask not to interact with him via phone anymore as he was so hateful. He was screaming and yelling and name calling. Truly unbelievable. I was told we would have our items in about a week. They held our items hostage for over 3 weeks before finally delivering items of which many were damaged and destroyed. At one point, they told us our items would arrive in two days only to find out they confused our truck with someone else's. I had no idea where our stuff was or when it was coming. When you can actually get ahold of someone within the company (rare), they are rude and will not tell you any details about the location of your items or when they will be delivered. We paid an additional amount to have our house packed for us. Words cannot describe how awful this pack job was. I felt like we were on a hidden camera show. Items from all different rooms were tossed into boxes. Toilet paper in with baby clothes and pictures frames and outdoor items and dishes. Chaos. Nothing was wrapped properly, which explains why we had dozens of items broken. They charge by square footage, not weight, so it is beneficial for them to put a couple small items in a large box. I opened appliance sized boxes with 2 shoe racks inside. They used packing tape on items such as wicker baskets, entertainment units (pressed board), shelves, and my sons air hockey table so that when you peeled off the tape it destroyed the item. They carried in large pictures that were completely crushed, mirrors and picture frames rattling with broken glass...insanity. They didn't even LABEL the boxes. Packing 101. So when the movers finally arrived, we had to individually open every box to figure out which room to take them to. Even then, it was useless since nothing was organized. They smashed a hole in our wall carrying our mattress up the stairs. All of our boxes and the interior items...and I mean ALL...were covered in mouse or rat droppings. My floor was COVERED in droppings by the time everything was brought inside. I submitted photos for all broken items and the company never responded and never reimbursed a cent. This is a scam. They will quote low, double the price, and hold your items hostage. This company should not be in business. Please do not engage them. Read More

Joy Leopold

2018-10-22

First of all: They broke my $800 table and authorized a $60 reimbursement for it. I haven't gotten that $60 yet. TL;DR: My experience with this moving company was nothing short of absolutely HORRIBLE. I don’t even know where to begin describing how terrible the customer service is, and how absolutely ridiculous some of the things that happened were. I am so dissatisfied. Some of my items were broken and lost, the dispatcher and booking agent lied to me repeatedly, and the company in general was extremely unforthcoming with any information about delivery times and claims to reimburse the broken items. The long version: The company quoted me a price that seemed reasonable to move from Miami to St. Louis, and the booking agent, Pierre, told me this price was a great price for moves of this type, specifically mentioning that companies that charged less were not to be trusted. He told me my things would arrive in 5 to 10 business days. My co-worker who was also scheduling a cross country move at the time told me her movers charged her much less but gave her an estimate of up to 21 business days to deliver. I decided to go with Pick Up Movers and pay more because I wanted my things in a shorter time frame. Once my items were picked up, I waited and waited to hear from the company. I finally started calling and emailing to ask about the status of the delivery after about 8 business days had passed. NO ONE would return my calls or texts for several days, then Pierre started returning my calls and telling me that he had contacted dispatch and that they wouldn’t give him an answer. This went on for several days until someone named Laura gave me her number and told me she’d be in touch. She was not forthcoming with any information until I started contacting her multiple times per day. Finally she gave me a delivery estimate of a “couple of days out.” When I texted her a few days later to confirm, she could not (would not). Ultimately, I received my items on September 9th, when the company picked them up on August 18th. Once the movers did finally arrive, they ended up getting about half of my stuff locked in the elevator at my building because they tried to override the door closing functions of the elevator, which caused it to shut down. We had to wait about 16 hours for the elevator to start working again. I signed all the paperwork and paid them IN CASH before they started unloading (as it is their policy to receive payment before releasing the items, and they only accept cash or money orders). AFTER all of this they finally told me that they BROKE my glass coffee table. The movers provided me with the documentation that they had broken the table, along with the photos that they had taken to show their supervisors. I submitted this documentation and the accompanying photos to the claims company. Despite this, the company attempted to DENY my claim on the grounds that I needed to fully unwrap the table to prove that it was broken. Again, THE MOVERS are the ones who informed me the table was broken. THE MOVERS provided me with the photos of the broken table (still in packaging). THE MOVERS assured me I didn’t need to unwrap a box of broken glass in my apartment to prove that they had broken the table. I finally DID unwrap the box and resubmitted the claim. They are supposedly returning $60 to me for the table, though, of course I haven’t received anything so far. Terrible, terrible company. WOULD NOT RECOMMEND. Read More

Joy Leopold

2018-10-22

First of all: They broke my $800 table and authorized a $60 reimbursement for it. I haven't gotten that $60 yet. TL;DR: My experience with this moving company was nothing short of absolutely HORRIBLE. I don’t even know where to begin describing how terrible the customer service is, and how absolutely ridiculous some of the things that happened were. I am so dissatisfied. Some of my items were broken and lost, the dispatcher and booking agent lied to me repeatedly, and the company in general was extremely unforthcoming with any information about delivery times and claims to reimburse the broken items. The long version: The company quoted me a price that seemed reasonable to move from Miami to St. Louis, and the booking agent, Pierre, told me this price was a great price for moves of this type, specifically mentioning that companies that charged less were not to be trusted. He told me my things would arrive in 5 to 10 business days. My co-worker who was also scheduling a cross country move at the time told me her movers charged her much less but gave her an estimate of up to 21 business days to deliver. I decided to go with Pick Up Movers and pay more because I wanted my things in a shorter time frame. Once my items were picked up, I waited and waited to hear from the company. I finally started calling and emailing to ask about the status of the delivery after about 8 business days had passed. NO ONE would return my calls or texts for several days, then Pierre started returning my calls and telling me that he had contacted dispatch and that they wouldn’t give him an answer. This went on for several days until someone named Laura gave me her number and told me she’d be in touch. She was not forthcoming with any information until I started contacting her multiple times per day. Finally she gave me a delivery estimate of a “couple of days out.” When I texted her a few days later to confirm, she could not (would not). Ultimately, I received my items on September 9th, when the company picked them up on August 18th. Once the movers did finally arrive, they ended up getting about half of my stuff locked in the elevator at my building because they tried to override the door closing functions of the elevator, which caused it to shut down. We had to wait about 16 hours for the elevator to start working again. I signed all the paperwork and paid them IN CASH before they started unloading (as it is their policy to receive payment before releasing the items, and they only accept cash or money orders). AFTER all of this they finally told me that they BROKE my glass coffee table. The movers provided me with the documentation that they had broken the table, along with the photos that they had taken to show their supervisors. I submitted this documentation and the accompanying photos to the claims company. Despite this, the company attempted to DENY my claim on the grounds that I needed to fully unwrap the table to prove that it was broken. Again, THE MOVERS are the ones who informed me the table was broken. THE MOVERS provided me with the photos of the broken table (still in packaging). THE MOVERS assured me I didn’t need to unwrap a box of broken glass in my apartment to prove that they had broken the table. I finally DID unwrap the box and resubmitted the claim. They are supposedly returning $60 to me for the table, though, of course I haven’t received anything so far. Terrible, terrible company. WOULD NOT RECOMMEND. Read More

Joy Leopold

2018-10-22

First of all: They broke my $800 table and authorized a $60 reimbursement for it. I haven't gotten that $60 yet. TL;DR: My experience with this moving company was nothing short of absolutely HORRIBLE. I don’t even know where to begin describing how terrible the customer service is, and how absolutely ridiculous some of the things that happened were. I am so dissatisfied. Some of my items were broken and lost, the dispatcher and booking agent lied to me repeatedly, and the company in general was extremely unforthcoming with any information about delivery times and claims to reimburse the broken items. The long version: The company quoted me a price that seemed reasonable to move from Miami to St. Louis, and the booking agent, Pierre, told me this price was a great price for moves of this type, specifically mentioning that companies that charged less were not to be trusted. He told me my things would arrive in 5 to 10 business days. My co-worker who was also scheduling a cross country move at the time told me her movers charged her much less but gave her an estimate of up to 21 business days to deliver. I decided to go with Pick Up Movers and pay more because I wanted my things in a shorter time frame. Once my items were picked up, I waited and waited to hear from the company. I finally started calling and emailing to ask about the status of the delivery after about 8 business days had passed. NO ONE would return my calls or texts for several days, then Pierre started returning my calls and telling me that he had contacted dispatch and that they wouldn’t give him an answer. This went on for several days until someone named Laura gave me her number and told me she’d be in touch. She was not forthcoming with any information until I started contacting her multiple times per day. Finally she gave me a delivery estimate of a “couple of days out.” When I texted her a few days later to confirm, she could not (would not). Ultimately, I received my items on September 9th, when the company picked them up on August 18th. Once the movers did finally arrive, they ended up getting about half of my stuff locked in the elevator at my building because they tried to override the door closing functions of the elevator, which caused it to shut down. We had to wait about 16 hours for the elevator to start working again. I signed all the paperwork and paid them IN CASH before they started unloading (as it is their policy to receive payment before releasing the items, and they only accept cash or money orders). AFTER all of this they finally told me that they BROKE my glass coffee table. The movers provided me with the documentation that they had broken the table, along with the photos that they had taken to show their supervisors. I submitted this documentation and the accompanying photos to the claims company. Despite this, the company attempted to DENY my claim on the grounds that I needed to fully unwrap the table to prove that it was broken. Again, THE MOVERS are the ones who informed me the table was broken. THE MOVERS provided me with the photos of the broken table (still in packaging). THE MOVERS assured me I didn’t need to unwrap a box of broken glass in my apartment to prove that they had broken the table. I finally DID unwrap the box and resubmitted the claim. They are supposedly returning $60 to me for the table, though, of course I haven’t received anything so far. Terrible, terrible company. WOULD NOT RECOMMEND. Read More

Maria

2018-10-19

This has been the most horrible moving experience of my life. So many things are wrong with the management of this company that I’m not sure I can list them all on this review. We’ll start with the movers showing up a day a a half late. I had to call to find out that their truck broke down. They came during evening hours to do my move with a truck that was too small. We had to reschedule another day for the rest of the pick up. Management didn’t care that I lost 2 days worth of work. It gets worse when my move is delivered. Somehow they let my boxes and furniture get wet. They ruined a dining chair this way since the tacks on the top rusted thru The linen. My wood, Indonesian desk was all scratched up ( I didn’t notice they hadn’t packed it because I had to visit Home Depot and get my own wardrobe boxes which they forgot).My sofa came in with a broken leg, countless of broken glassware, a wood and marble elephant was broken and roaches that came with the boxes! Upon delivery I argued with Laura in the office who would not let the guys start unloading until I paid the balance owed. Of course this is their policy since you’ll receive everything you own damaged. Everything that was in my wardrobe was at the bottom of the box with the steel rod pushed in. Everything has to go to the cleaners. They were as expensive as other movers but in the long run will cost you a great deal more! I am still trying to go they may things that I’ve had to toss and working with the insurance company. If you value your belongings go with anyone else. The only reason I hired them is because Frank, a former employee of Flat Rate, told me Pick Up was better......not in a million years! Contacting the BBB. Read More

Maria

2018-10-19

This has been the most horrible moving experience of my life. So many things are wrong with the management of this company that I’m not sure I can list them all on this review. We’ll start with the movers showing up a day a a half late. I had to call to find out that their truck broke down. They came during evening hours to do my move with a truck that was too small. We had to reschedule another day for the rest of the pick up. Management didn’t care that I lost 2 days worth of work. It gets worse when my move is delivered. Somehow they let my boxes and furniture get wet. They ruined a dining chair this way since the tacks on the top rusted thru The linen. My wood, Indonesian desk was all scratched up ( I didn’t notice they hadn’t packed it because I had to visit Home Depot and get my own wardrobe boxes which they forgot).My sofa came in with a broken leg, countless of broken glassware, a wood and marble elephant was broken and roaches that came with the boxes! Upon delivery I argued with Laura in the office who would not let the guys start unloading until I paid the balance owed. Of course this is their policy since you’ll receive everything you own damaged. Everything that was in my wardrobe was at the bottom of the box with the steel rod pushed in. Everything has to go to the cleaners. They were as expensive as other movers but in the long run will cost you a great deal more! I am still trying to go they may things that I’ve had to toss and working with the insurance company. If you value your belongings go with anyone else. The only reason I hired them is because Frank, a former employee of Flat Rate, told me Pick Up was better......not in a million years! Contacting the BBB. Read More

Maria K.

Miami, FL

2018-10-19

This has been the most horrible moving experience of my life. So many things are wrong with the management of this company that I'm not sure I can list them all on this review. We'll start with the movers showing up a day a a half late. I had to call to find out that their truck broke down. They came during evening hours to do my move with a truck that was too small. We had to reschedule another day for the rest of the pick up. Management didn't care that I lost 2 days worth of work. It gets worse when my move is delivered. Somehow they let my boxes and furniture get wet. They ruined a dining chair this way since the tacks on the top rusted thru The linen. My wood, Indonesian desk was all scratched up ( I didn't notice they hadn't packed it because I had to visit Home Depot and get my own wardrobe boxes which they forgot).My sofa came in with a broken leg, countless of broken glassware, a wood and marble elephant was broken and roaches that came with the boxes! Upon delivery I argued with Laura in the office who would not let the guys start unloading until I paid the balance owed. Of course this is their policy since you'll receive everything you own damaged. Everything that was in my wardrobe was at the bottom of the box with the steel rod pushed in. Everything has to go to the cleaners. They were as expensive as other movers but in the long run will cost you a great deal more! I am still trying to go they may things that I've had to toss and working with the insurance company. If you value your belongings go with anyone else. The only reason I hired them is because, Frank a former employee of Flat Rate, who moved me out of state, told me Pick Up was better......not in a million years! Getting in touch with the BBB. Read More

Maria K.

Miami, FL

2018-10-19

This has been the most horrible moving experience of my life. So many things are wrong with the management of this company that I'm not sure I can list them all on this review. We'll start with the movers showing up a day a a half late. I had to call to find out that their truck broke down. They came during evening hours to do my move with a truck that was too small. We had to reschedule another day for the rest of the pick up. Management didn't care that I lost 2 days worth of work. It gets worse when my move is delivered. Somehow they let my boxes and furniture get wet. They ruined a dining chair this way since the tacks on the top rusted thru The linen. My wood, Indonesian desk was all scratched up ( I didn't notice they hadn't packed it because I had to visit Home Depot and get my own wardrobe boxes which they forgot).My sofa came in with a broken leg, countless of broken glassware, a wood and marble elephant was broken and roaches that came with the boxes! Upon delivery I argued with Laura in the office who would not let the guys start unloading until I paid the balance owed. Of course this is their policy since you'll receive everything you own damaged. Everything that was in my wardrobe was at the bottom of the box with the steel rod pushed in. Everything has to go to the cleaners. They were as expensive as other movers but in the long run will cost you a great deal more! I am still trying to go they may things that I've had to toss and working with the insurance company. If you value your belongings go with anyone else. The only reason I hired them is because, Frank a former employee of Flat Rate, who moved me out of state, told me Pick Up was better......not in a million years! Getting in touch with the BBB. Read More

Maria K.

Miami, FL

2018-10-19

This has been the most horrible moving experience of my life. So many things are wrong with the management of this company that I'm not sure I can list them all on this review. We'll start with the movers showing up a day a a half late. I had to call to find out that their truck broke down. They came during evening hours to do my move with a truck that was too small. We had to reschedule another day for the rest of the pick up. Management didn't care that I lost 2 days worth of work. It gets worse when my move is delivered. Somehow they let my boxes and furniture get wet. They ruined a dining chair this way since the tacks on the top rusted thru The linen. My wood, Indonesian desk was all scratched up ( I didn't notice they hadn't packed it because I had to visit Home Depot and get my own wardrobe boxes which they forgot).My sofa came in with a broken leg, countless of broken glassware, a wood and marble elephant was broken and roaches that came with the boxes! Upon delivery I argued with Laura in the office who would not let the guys start unloading until I paid the balance owed. Of course this is their policy since you'll receive everything you own damaged. Everything that was in my wardrobe was at the bottom of the box with the steel rod pushed in. Everything has to go to the cleaners. They were as expensive as other movers but in the long run will cost you a great deal more! I am still trying to go they may things that I've had to toss and working with the insurance company. If you value your belongings go with anyone else. The only reason I hired them is because, Frank a former employee of Flat Rate, who moved me out of state, told me Pick Up was better......not in a million years! Getting in touch with the BBB. Read More

Maria K.

Miami, FL

2018-10-19

This has been the most horrible moving experience of my life. So many things are wrong with the management of this company that I'm not sure I can list them all on this review. We'll start with the movers showing up a day a a half late. I had to call to find out that their truck broke down. They came during evening hours to do my move with a truck that was too small. We had to reschedule another day for the rest of the pick up. Management didn't care that I lost 2 days worth of work. It gets worse when my move is delivered. Somehow they let my boxes and furniture get wet. They ruined a dining chair this way since the tacks on the top rusted thru The linen. My wood, Indonesian desk was all scratched up ( I didn't notice they hadn't packed it because I had to visit Home Depot and get my own wardrobe boxes which they forgot).My sofa came in with a broken leg, countless of broken glassware, a wood and marble elephant was broken and roaches that came with the boxes! Upon delivery I argued with Laura in the office who would not let the guys start unloading until I paid the balance owed. Of course this is their policy since you'll receive everything you own damaged. Everything that was in my wardrobe was at the bottom of the box with the steel rod pushed in. Everything has to go to the cleaners. They were as expensive as other movers but in the long run will cost you a great deal more! I am still trying to go they may things that I've had to toss and working with the insurance company. If you value your belongings go with anyone else. The only reason I hired them is because, Frank a former employee of Flat Rate, who moved me out of state, told me Pick Up was better......not in a million years! Getting in touch with the BBB. Read More

Daniyel Baron

2018-10-02

Makes a ton of promises but leaves you high and dry! Pickup Movers at first came in like a white knight saving the day. Offered me a solid price, and locked it in saying they would give us a dedicated truck. Their insurance coverage is horrible ( .60 cents per pound) and I had raised a concern about it. What hapless if my furniture or my flat screen was broken. Frank, the contact from Pickup that had given me the quote told me that I could use my insurance if something happens and that they have a better insurance ebut it's much more expensive and is through an outside agency. I had concerns regarding the safety of my belongings. Frank assured me that if something happened that they would work with me to resolve it and if say my TV was broken they would rather replace my TV than have any issues. When setting up the delivery I was told they would need up to 7 days. The delivery didn't come until 10 days after date to deliver causing me to have to sleep on an air mattress for a long time and I am a disabled Marine Corps Veteran with a spinal injury! To make matters worse they messaged me at the end of a day on a Friday that they we're coming that night or Saturday morning...knowing that I wouldn't have time to get the post office money order that they required. This left me in a precarious position. When the furniture was delivered they dropped my TV box and when It was opened the box hadn't been packed properly and my LED screen was completely destroyed. Instead of working with me as they had said they gave me the run around, avoided my calls, and offered me $30 for a $3000 television. I DO not recommend this company to anyone and honestly think they are nothing but scam artists. For all my fellow Veterans...dont go here they don't seem to care that you may be a disabled veteran and definitely don't care about working things out for the customer sake. Never again Pickup Movers LLc! Read More

Daniyel Baron

2018-10-02

Makes a ton of promises but leaves you high and dry! Pickup Movers at first came in like a white knight saving the day. Offered me a solid price, and locked it in saying they would give us a dedicated truck. Their insurance coverage is horrible ( .60 cents per pound) and I had raised a concern about it. What hapless if my furniture or my flat screen was broken. Frank, the contact from Pickup that had given me the quote told me that I could use my insurance if something happens and that they have a better insurance ebut it's much more expensive and is through an outside agency. I had concerns regarding the safety of my belongings. Frank assured me that if something happened that they would work with me to resolve it and if say my TV was broken they would rather replace my TV than have any issues. When setting up the delivery I was told they would need up to 7 days. The delivery didn't come until 10 days after date to deliver causing me to have to sleep on an air mattress for a long time and I am a disabled Marine Corps Veteran with a spinal injury! To make matters worse they messaged me at the end of a day on a Friday that they we're coming that night or Saturday morning...knowing that I wouldn't have time to get the post office money order that they required. This left me in a precarious position. When the furniture was delivered they dropped my TV box and when It was opened the box hadn't been packed properly and my LED screen was completely destroyed. Instead of working with me as they had said they gave me the run around, avoided my calls, and offered me $30 for a $3000 television. I DO not recommend this company to anyone and honestly think they are nothing but scam artists. For all my fellow Veterans...dont go here they don't seem to care that you may be a disabled veteran and definitely don't care about working things out for the customer sake. Never again Pickup Movers LLc! Read More

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