Perennial Van Lines
Reviews 560 | Images 27
3.45
Perennial Van Lines, 100 East Linton Boulevard #200a, Delray Beach, FL 33483, USA
Moving Services:Moving Brokers
Years In Business: 7
Perennial Van Lines Moving Stories
Doug Seabolt
2023-11-27
Our brand new bikes arrived all scratched up. They also locked and then lost keys to my cabinet. On arrival our 60 inch tv was dropped in the truck and broke. Their "insurance offered me 60 cents a pound or $39 to compensate for a $1200 tv. Go else where! Read More
Saurav Das
2023-09-09
TERRIBLE Experience! Wouldn't recommend Perennial Van Lines to anyone. Wish I could give a ZERO or NEGATIVE star!
I have relocated multiple times across the country for work and never had a horrible experience as this! Signed a contract with them for a move across the country (2000+ miles) and they hired a moving company, MSN Logistics (Best Quality Movers) for the job. Listing out the issues -
Inaccurate Upfront Pricing - During the quote, I had sent pictures to Perennial Van Lines for every single item, however during the actual day of packing, MSN Logistics quoted me for an additional 100cc which is a significant amount. What's the point of sending pictures and also keeping buffer space when none of this apply in the real world!
No Bubble Wraps - I have never heard of a company who says they don't have bubble wraps! I paid upfront (while signing the contract) for bubble wrapping my glass items and MSN Logistics / Best Quality Movers said on the day of loading that they were not told by Perennial Van Lines of the bubble wraps and they do not have the same.
Extra Charges for Stairs within the apartment - Was told by Perennial Van Lines during contract signing that there are no charges for stairs within the apartment, however Best Quality Movers charged me an additional $150 for 10 stairs within the apartment. They said that they are unaware why Perennial Van Lines quotes clients with incorrect information.
Storage - Requested storage for my furnishing for 2 months (since long distance move) and was told by Perennial Van Lines during signing of contract that my furnishings would cost me $250 per month for storage (pictures were already sent, so they cannot claim that they were unaware of my items). In reality, MSN Logistics / Best Quality Movers charged me $520 per month. When I called Perennial Van Lines and asked about the same, was told that it depends on how items are being stored.
My point is - why would you store something in a way that would cost me $520 per month instead of $250 when it was mentioned during the storage discussion!
Items Damaged & Stolen - Numerous items including expensive rugs, glass table tops, wall pictures etc. are missing. Had a tall corner showcase with glass shelves. The showcase arrived but the glass shelves are missing. What would I do with the showcase without the glass shelves inside!! Furnishings are mostly damaged / torn.
Post discussion with Perennial Van Lines on this, they sent me a claim form and asked to liaise with the 3rd party directly (MSN Logistics / Best Quality Movers). This is just TERRIBLE! Am at loss of atleast $4,000 from the damaged & missing (stolen) items and wouldn't be compensated.
Please be BEWARE of this company and TRY AVOID if possible. I really hope Perennial Van Lines' management take these feedback seriously and look into client satisfaction as priority and not hire scammers like MSN Logistics / Best Quality Movers as their partners.
WHAT A TERRIBLE EXPERIENCE!!! PLEASE TRY & AVOID!! Read More
Saurav Das
2023-09-09
TERRIBLE Experience! Wouldn't recommend Perennial Van Lines to anyone. Wish I could give a ZERO or NEGATIVE star!
I have relocated multiple times across the country for work and never had a horrible experience as this! Signed a contract with them for a move across the country (2000+ miles) and they hired a moving company, MSN Logistics (Best Quality Movers) for the job. Listing out the issues -
Inaccurate Upfront Pricing - During the quote, I had sent pictures to Perennial Van Lines for every single item, however during the actual day of packing, MSN Logistics quoted me for an additional 100cc which is a significant amount. What's the point of sending pictures and also keeping buffer space when none of this apply in the real world!
No Bubble Wraps - I have never heard of a company who says they don't have bubble wraps! I paid upfront (while signing the contract) for bubble wrapping my glass items and MSN Logistics / Best Quality Movers said on the day of loading that they were not told by Perennial Van Lines of the bubble wraps and they do not have the same.
Extra Charges for Stairs within the apartment - Was told by Perennial Van Lines during contract signing that there are no charges for stairs within the apartment, however Best Quality Movers charged me an additional $150 for 10 stairs within the apartment. They said that they are unaware why Perennial Van Lines quotes clients with incorrect information.
Storage - Requested storage for my furnishing for 2 months (since long distance move) and was told by Perennial Van Lines during signing of contract that my furnishings would cost me $250 per month for storage (pictures were already sent, so they cannot claim that they were unaware of my items). In reality, MSN Logistics / Best Quality Movers charged me $520 per month. When I called Perennial Van Lines and asked about the same, was told that it depends on how items are being stored.
My point is - why would you store something in a way that would cost me $520 per month instead of $250 when it was mentioned during the storage discussion!
Items Damaged & Stolen - Numerous items including expensive rugs, glass table tops, wall pictures etc. are missing. Had a tall corner showcase with glass shelves. The showcase arrived but the glass shelves are missing. What would I do with the showcase without the glass shelves inside!! Furnishings are mostly damaged / torn.
Post discussion with Perennial Van Lines on this, they sent me a claim form and asked to liaise with the 3rd party directly (MSN Logistics / Best Quality Movers). This is just TERRIBLE! Am at loss of atleast $4,000 from the damaged & missing (stolen) items and wouldn't be compensated.
Please be BEWARE of this company and TRY AVOID if possible. I really hope Perennial Van Lines' management take these feedback seriously and look into client satisfaction as priority and not hire scammers like MSN Logistics / Best Quality Movers as their partners.
WHAT A TERRIBLE EXPERIENCE!!! PLEASE TRY & AVOID!! Read More
Saurav Das
2023-09-09
TERRIBLE Experience! Wouldn't recommend Perennial Van Lines to anyone. Wish I could give a ZERO or NEGATIVE star!
I have relocated multiple times across the country for work and never had a horrible experience as this! Signed a contract with them for a move across the country (2000+ miles) and they hired a moving company, MSN Logistics (Best Quality Movers) for the job. Listing out the issues -
Inaccurate Upfront Pricing - During the quote, I had sent pictures to Perennial Van Lines for every single item, however during the actual day of packing, MSN Logistics quoted me for an additional 100cc which is a significant amount. What's the point of sending pictures and also keeping buffer space when none of this apply in the real world!
No Bubble Wraps - I have never heard of a company who says they don't have bubble wraps! I paid upfront (while signing the contract) for bubble wrapping my glass items and MSN Logistics / Best Quality Movers said on the day of loading that they were not told by Perennial Van Lines of the bubble wraps and they do not have the same.
Extra Charges for Stairs within the apartment - Was told by Perennial Van Lines during contract signing that there are no charges for stairs within the apartment, however Best Quality Movers charged me an additional $150 for 10 stairs within the apartment. They said that they are unaware why Perennial Van Lines quotes clients with incorrect information.
Storage - Requested storage for my furnishing for 2 months (since long distance move) and was told by Perennial Van Lines during signing of contract that my furnishings would cost me $250 per month for storage (pictures were already sent, so they cannot claim that they were unaware of my items). In reality, MSN Logistics / Best Quality Movers charged me $520 per month. When I called Perennial Van Lines and asked about the same, was told that it depends on how items are being stored.
My point is - why would you store something in a way that would cost me $520 per month instead of $250 when it was mentioned during the storage discussion!
Items Damaged & Stolen - Numerous items including expensive rugs, glass table tops, wall pictures etc. are missing. Had a tall corner showcase with glass shelves. The showcase arrived but the glass shelves are missing. What would I do with the showcase without the glass shelves inside!! Furnishings are mostly damaged / torn.
Post discussion with Perennial Van Lines on this, they sent me a claim form and asked to liaise with the 3rd party directly (MSN Logistics / Best Quality Movers). This is just TERRIBLE! Am at loss of atleast $4,000 from the damaged & missing (stolen) items and wouldn't be compensated.
Please be BEWARE of this company and TRY AVOID if possible. I really hope Perennial Van Lines' management take these feedback seriously and look into client satisfaction as priority and not hire scammers like MSN Logistics / Best Quality Movers as their partners.
WHAT A TERRIBLE EXPERIENCE!!! PLEASE TRY & AVOID!! Read More
Saurav Das
2023-09-09
TERRIBLE Experience! Wouldn't recommend Perennial Van Lines to anyone. Wish I could give a ZERO or NEGATIVE star!
I have relocated multiple times across the country for work and never had a horrible experience as this! Signed a contract with them for a move across the country (2000+ miles) and they hired a moving company, MSN Logistics (Best Quality Movers) for the job. Listing out the issues -
Inaccurate Upfront Pricing - During the quote, I had sent pictures to Perennial Van Lines for every single item, however during the actual day of packing, MSN Logistics quoted me for an additional 100cc which is a significant amount. What's the point of sending pictures and also keeping buffer space when none of this apply in the real world!
No Bubble Wraps - I have never heard of a company who says they don't have bubble wraps! I paid upfront (while signing the contract) for bubble wrapping my glass items and MSN Logistics / Best Quality Movers said on the day of loading that they were not told by Perennial Van Lines of the bubble wraps and they do not have the same.
Extra Charges for Stairs within the apartment - Was told by Perennial Van Lines during contract signing that there are no charges for stairs within the apartment, however Best Quality Movers charged me an additional $150 for 10 stairs within the apartment. They said that they are unaware why Perennial Van Lines quotes clients with incorrect information.
Storage - Requested storage for my furnishing for 2 months (since long distance move) and was told by Perennial Van Lines during signing of contract that my furnishings would cost me $250 per month for storage (pictures were already sent, so they cannot claim that they were unaware of my items). In reality, MSN Logistics / Best Quality Movers charged me $520 per month. When I called Perennial Van Lines and asked about the same, was told that it depends on how items are being stored.
My point is - why would you store something in a way that would cost me $520 per month instead of $250 when it was mentioned during the storage discussion!
Items Damaged & Stolen - Numerous items including expensive rugs, glass table tops, wall pictures etc. are missing. Had a tall corner showcase with glass shelves. The showcase arrived but the glass shelves are missing. What would I do with the showcase without the glass shelves inside!! Furnishings are mostly damaged / torn.
Post discussion with Perennial Van Lines on this, they sent me a claim form and asked to liaise with the 3rd party directly (MSN Logistics / Best Quality Movers). This is just TERRIBLE! Am at loss of atleast $4,000 from the damaged & missing (stolen) items and wouldn't be compensated.
Please be BEWARE of this company and TRY AVOID if possible. I really hope Perennial Van Lines' management take these feedback seriously and look into client satisfaction as priority and not hire scammers like MSN Logistics / Best Quality Movers as their partners.
WHAT A TERRIBLE EXPERIENCE!!! PLEASE TRY & AVOID!! Read More
Justin franklin
2023-09-09
SCAM ALART!!!!!!!! SCAM ALART!!!!!
We agreed to terms and paid our deposit. That was the first and last positive interaction we had with this organization. All other plans associated with moving out of state were made and scheduled around the availability of the movers. 1 day before the movers were to arrive and having already collected our deposit the price went up $3000. When we refused to pay, we were told we could move some items ourselves to keep the cost down, and we were told exactly what items we would have to take ourselves and what the cost would be if we complied. We rented a truck and moved the property as requested. When that trick didn't work they waited until they arrived at the house and then informed us they would still need an additional $2800 to complete the move. By this point we had already traveled to our new home so they thought they had us at a disadvantage. When we refused to pay the unwarranted upcharge for the 2nd time, they left a large portion of our property behind and delivered what would equate to a small ups truck load. My wife and I are currently making the 10 hour drive back to our old house to retrieve our property. I usually have a keen eye for scams. But these people have it down to a science. The sales staff bald face lie to get you locked in, wait until you are at your most vulnerable and attempt to bully you out of more money, if you refuse the extortion attempt they simply move just enough property to evade a lawsuit. I'll be on the road for 20 hours this weekend to get back in time for work Monday, doing what I paid them to do. They left my house completely trashed with our belongings scattered in literally every room. Unfortunately my son cleaned up most the movers trash and soda cans cans they left all over my home before I could get pictures of that as well. They didnt even bring my dishes. We paid nearly $7000 most of it demanded up front, for them to move some of my furniture and a hand full of boxes. Dont let this happen to you. Read More
Justin franklin
2023-09-09
SCAM ALART!!!!!!!! SCAM ALART!!!!!
We agreed to terms and paid our deposit. That was the first and last positive interaction we had with this organization. All other plans associated with moving out of state were made and scheduled around the availability of the movers. 1 day before the movers were to arrive and having already collected our deposit the price went up $3000. When we refused to pay, we were told we could move some items ourselves to keep the cost down, and we were told exactly what items we would have to take ourselves and what the cost would be if we complied. We rented a truck and moved the property as requested. When that trick didn't work they waited until they arrived at the house and then informed us they would still need an additional $2800 to complete the move. By this point we had already traveled to our new home so they thought they had us at a disadvantage. When we refused to pay the unwarranted upcharge for the 2nd time, they left a large portion of our property behind and delivered what would equate to a small ups truck load. My wife and I are currently making the 10 hour drive back to our old house to retrieve our property. I usually have a keen eye for scams. But these people have it down to a science. The sales staff bald face lie to get you locked in, wait until you are at your most vulnerable and attempt to bully you out of more money, if you refuse the extortion attempt they simply move just enough property to evade a lawsuit. I'll be on the road for 20 hours this weekend to get back in time for work Monday, doing what I paid them to do. They left my house completely trashed with our belongings scattered in literally every room. Unfortunately my son cleaned up most the movers trash and soda cans cans they left all over my home before I could get pictures of that as well. They didnt even bring my dishes. We paid nearly $7000 most of it demanded up front, for them to move some of my furniture and a hand full of boxes. Dont let this happen to you. Read More
Justin franklin
2023-09-09
SCAM ALART!!!!!!!! SCAM ALART!!!!!
We agreed to terms and paid our deposit. That was the first and last positive interaction we had with this organization. All other plans associated with moving out of state were made and scheduled around the availability of the movers. 1 day before the movers were to arrive and having already collected our deposit the price went up $3000. When we refused to pay, we were told we could move some items ourselves to keep the cost down, and we were told exactly what items we would have to take ourselves and what the cost would be if we complied. We rented a truck and moved the property as requested. When that trick didn't work they waited until they arrived at the house and then informed us they would still need an additional $2800 to complete the move. By this point we had already traveled to our new home so they thought they had us at a disadvantage. When we refused to pay the unwarranted upcharge for the 2nd time, they left a large portion of our property behind and delivered what would equate to a small ups truck load. My wife and I are currently making the 10 hour drive back to our old house to retrieve our property. I usually have a keen eye for scams. But these people have it down to a science. The sales staff bald face lie to get you locked in, wait until you are at your most vulnerable and attempt to bully you out of more money, if you refuse the extortion attempt they simply move just enough property to evade a lawsuit. I'll be on the road for 20 hours this weekend to get back in time for work Monday, doing what I paid them to do. They left my house completely trashed with our belongings scattered in literally every room. Unfortunately my son cleaned up most the movers trash and soda cans cans they left all over my home before I could get pictures of that as well. They didnt even bring my dishes. We paid nearly $7000 most of it demanded up front, for them to move some of my furniture and a hand full of boxes. Dont let this happen to you. Read More
Justin franklin
2023-09-09
SCAM ALART!!!!!!!! SCAM ALART!!!!!
We agreed to terms and paid our deposit. That was the first and last positive interaction we had with this organization. All other plans associated with moving out of state were made and scheduled around the availability of the movers. 1 day before the movers were to arrive and having already collected our deposit the price went up $3000. When we refused to pay, we were told we could move some items ourselves to keep the cost down, and we were told exactly what items we would have to take ourselves and what the cost would be if we complied. We rented a truck and moved the property as requested. When that trick didn't work they waited until they arrived at the house and then informed us they would still need an additional $2800 to complete the move. By this point we had already traveled to our new home so they thought they had us at a disadvantage. When we refused to pay the unwarranted upcharge for the 2nd time, they left a large portion of our property behind and delivered what would equate to a small ups truck load. My wife and I are currently making the 10 hour drive back to our old house to retrieve our property. I usually have a keen eye for scams. But these people have it down to a science. The sales staff bald face lie to get you locked in, wait until you are at your most vulnerable and attempt to bully you out of more money, if you refuse the extortion attempt they simply move just enough property to evade a lawsuit. I'll be on the road for 20 hours this weekend to get back in time for work Monday, doing what I paid them to do. They left my house completely trashed with our belongings scattered in literally every room. Unfortunately my son cleaned up most the movers trash and soda cans cans they left all over my home before I could get pictures of that as well. They didnt even bring my dishes. We paid nearly $7000 most of it demanded up front, for them to move some of my furniture and a hand full of boxes. Dont let this happen to you. Read More
Anna Paula Ivey
2023-08-04
I wouldn’t recommend this company to my worst enemy.
I signed a contract with them for an interstate move (around 1200 miles), and they hired a company to do the move.
I got my stuff in a timely manner but things were damaged. The boxes that uhaul said should last 5 moves were destroyed. The delivery was done during the weekend, on Monday when a perennial van employee called to check if they had delivered my stuff my husband tried to communicate the damage. The response was someone will call about filing a claim. Fast forward almost 20 days nobody did.
I called them today and got an email that I have to deal with the third party mover about the claim. The thing is I did not hire that company, I hired perennial vans.
They have an awesome sales man, I had hiccups with the lady who did the inventory and the post delivery costumer service is the absolute WORST.
I do not recommend this company!
Since I can’t reply to your answer I will just point out that I called this morning, left a voicemail asking for a call back and your employee didn’t bother to call me back. She emailed me instead! Read More
Anna Paula Ivey
2023-08-04
I wouldn’t recommend this company to my worst enemy.
I signed a contract with them for an interstate move (around 1200 miles), and they hired a company to do the move.
I got my stuff in a timely manner but things were damaged. The boxes that uhaul said should last 5 moves were destroyed. The delivery was done during the weekend, on Monday when a perennial van employee called to check if they had delivered my stuff my husband tried to communicate the damage. The response was someone will call about filing a claim. Fast forward almost 20 days nobody did.
I called them today and got an email that I have to deal with the third party mover about the claim. The thing is I did not hire that company, I hired perennial vans.
They have an awesome sales man, I had hiccups with the lady who did the inventory and the post delivery costumer service is the absolute WORST.
I do not recommend this company!
Since I can’t reply to your answer I will just point out that I called this morning, left a voicemail asking for a call back and your employee didn’t bother to call me back. She emailed me instead! Read More
David Ives
2023-03-03
The absolutely worst moving company on the face of the planet. If you use this company your crazy Read More
David Ives
2023-03-03
The absolutely worst moving company on the face of the planet. If you use this company your crazy Read More
David Ives
2023-03-03
The absolutely worst moving company on the face of the planet. If you use this company your crazy Read More
Kathy Positano
2022-10-26
They quoted me a a price by lb, and when the movers showed up it was by square
foot. I had to pay a lot more than what was quoted. They found a moving company that was 1 out of 5 stars to move my stuff, because this company is only a broker company. A month after my stuff was delivered someone called to see if I received my stuff. Things were damaged beyond repair, packed and shoved into another storage unit, filthy. Yet, still no way to file a claims from perennial or the movers they chose for me. I have tried calling both to receive no answers or call
back. I made Horrible decision to use this company. Spent way to much money for my stuff to be damaged and unusable. Read More
Kathy Positano
2022-10-26
They quoted me a a price by lb, and when the movers showed up it was by square
foot. I had to pay a lot more than what was quoted. They found a moving company that was 1 out of 5 stars to move my stuff, because this company is only a broker company. A month after my stuff was delivered someone called to see if I received my stuff. Things were damaged beyond repair, packed and shoved into another storage unit, filthy. Yet, still no way to file a claims from perennial or the movers they chose for me. I have tried calling both to receive no answers or call
back. I made Horrible decision to use this company. Spent way to much money for my stuff to be damaged and unusable. Read More
Kathy Positano
2022-10-26
They quoted me a a price by lb, and when the movers showed up it was by square
foot. I had to pay a lot more than what was quoted. They found a moving company that was 1 out of 5 stars to move my stuff, because this company is only a broker company. A month after my stuff was delivered someone called to see if I received my stuff. Things were damaged beyond repair, packed and shoved into another storage unit, filthy. Yet, still no way to file a claims from perennial or the movers they chose for me. I have tried calling both to receive no answers or call
back. I made Horrible decision to use this company. Spent way to much money for my stuff to be damaged and unusable. Read More
Kathy Positano
2022-10-26
They quoted me a a price by lb, and when the movers showed up it was by square
foot. I had to pay a lot more than what was quoted. They found a moving company that was 1 out of 5 stars to move my stuff, because this company is only a broker company. A month after my stuff was delivered someone called to see if I received my stuff. Things were damaged beyond repair, packed and shoved into another storage unit, filthy. Yet, still no way to file a claims from perennial or the movers they chose for me. I have tried calling both to receive no answers or call
back. I made Horrible decision to use this company. Spent way to much money for my stuff to be damaged and unusable. Read More
Kathy Positano
2022-10-26
They quoted me a a price by lb, and when the movers showed up it was by square
foot. I had to pay a lot more than what was quoted. They found a moving company that was 1 out of 5 stars to move my stuff, because this company is only a broker company. A month after my stuff was delivered someone called to see if I received my stuff. Things were damaged beyond repair, packed and shoved into another storage unit, filthy. Yet, still no way to file a claims from perennial or the movers they chose for me. I have tried calling both to receive no answers or call
back. I made Horrible decision to use this company. Spent way to much money for my stuff to be damaged and unusable. Read More
Kathy Positano
2022-10-26
They quoted me a a price by lb, and when the movers showed up it was by square
foot. I had to pay a lot more than what was quoted. They found a moving company that was 1 out of 5 stars to move my stuff, because this company is only a broker company. A month after my stuff was delivered someone called to see if I received my stuff. Things were damaged beyond repair, packed and shoved into another storage unit, filthy. Yet, still no way to file a claims from perennial or the movers they chose for me. I have tried calling both to receive no answers or call
back. I made Horrible decision to use this company. Spent way to much money for my stuff to be damaged and unusable. Read More
Kathy Positano
2022-10-26
They quoted me a a price by lb, and when the movers showed up it was by square
foot. I had to pay a lot more than what was quoted. They found a moving company that was 1 out of 5 stars to move my stuff, because this company is only a broker company. A month after my stuff was delivered someone called to see if I received my stuff. Things were damaged beyond repair, packed and shoved into another storage unit, filthy. Yet, still no way to file a claims from perennial or the movers they chose for me. I have tried calling both to receive no answers or call
back. I made Horrible decision to use this company. Spent way to much money for my stuff to be damaged and unusable. Read More
Kathy Positano
2022-10-26
They quoted me a a price by lb, and when the movers showed up it was by square
foot. I had to pay a lot more than what was quoted. They found a moving company that was 1 out of 5 stars to move my stuff, because this company is only a broker company. A month after my stuff was delivered someone called to see if I received my stuff. Things were damaged beyond repair, packed and shoved into another storage unit, filthy. Yet, still no way to file a claims from perennial or the movers they chose for me. I have tried calling both to receive no answers or call
back. I made Horrible decision to use this company. Spent way to much money for my stuff to be damaged and unusable. Read More
Jeanne Cina
2022-07-23
This is the biggest scam. Your estimate means nothing even though they have pictures of your furniture. They will raise the price. Then they will add surcharges and actually refuse to put your furniture where you want it. Boxes came crushed with broken items inside. Paid about $2000 more than I was quoted. They lost all the hardware to my custom table so it’s standing in pieces in the dining room. Still trying to assess the damage. Workers refused to layout carpets. Told me they don’t do custom services. Left all the trash out and didn’t take it with them. Some of my furniture didn’t make it upstairs because they wanted me to sign a waiver to take a dresser upstairs. I suggested they remove the drawers and the feet and they would get it up there no problem but they did not want to do it.
Perennial does not have an actual van they are brokers. When you try to claim you’re not going through perennial you are going through the Broker insurance. When they pick up your items they make you sign extra paperwork so now you’re at the subcontractor’s mercy.Once they have your money they ship you out to a worthless subcontractor. Rude people. I suggest you run as far as you can. Going to report them to the DOT. You should too. Read More
Jeanne Cina
2022-07-23
This is the biggest scam. Your estimate means nothing even though they have pictures of your furniture. They will raise the price. Then they will add surcharges and actually refuse to put your furniture where you want it. Boxes came crushed with broken items inside. Paid about $2000 more than I was quoted. They lost all the hardware to my custom table so it’s standing in pieces in the dining room. Still trying to assess the damage. Workers refused to layout carpets. Told me they don’t do custom services. Left all the trash out and didn’t take it with them. Some of my furniture didn’t make it upstairs because they wanted me to sign a waiver to take a dresser upstairs. I suggested they remove the drawers and the feet and they would get it up there no problem but they did not want to do it.
Perennial does not have an actual van they are brokers. When you try to claim you’re not going through perennial you are going through the Broker insurance. When they pick up your items they make you sign extra paperwork so now you’re at the subcontractor’s mercy.Once they have your money they ship you out to a worthless subcontractor. Rude people. I suggest you run as far as you can. Going to report them to the DOT. You should too. Read More
Jeanne Cina
2022-07-23
This is the biggest scam. Your estimate means nothing even though they have pictures of your furniture. They will raise the price. Then they will add surcharges and actually refuse to put your furniture where you want it. Boxes came crushed with broken items inside. Paid about $2000 more than I was quoted. They lost all the hardware to my custom table so it’s standing in pieces in the dining room. Still trying to assess the damage. Workers refused to layout carpets. Told me they don’t do custom services. Left all the trash out and didn’t take it with them. Some of my furniture didn’t make it upstairs because they wanted me to sign a waiver to take a dresser upstairs. I suggested they remove the drawers and the feet and they would get it up there no problem but they did not want to do it.
Perennial does not have an actual van they are brokers. When you try to claim you’re not going through perennial you are going through the Broker insurance. When they pick up your items they make you sign extra paperwork so now you’re at the subcontractor’s mercy.Once they have your money they ship you out to a worthless subcontractor. Rude people. I suggest you run as far as you can. Going to report them to the DOT. You should too. Read More
Jeanne Cina
2022-07-23
This is the biggest scam. Your estimate means nothing even though they have pictures of your furniture. They will raise the price. Then they will add surcharges and actually refuse to put your furniture where you want it. Boxes came crushed with broken items inside. Paid about $2000 more than I was quoted. They lost all the hardware to my custom table so it’s standing in pieces in the dining room. Still trying to assess the damage. Workers refused to layout carpets. Told me they don’t do custom services. Left all the trash out and didn’t take it with them. Some of my furniture didn’t make it upstairs because they wanted me to sign a waiver to take a dresser upstairs. I suggested they remove the drawers and the feet and they would get it up there no problem but they did not want to do it.
Perennial does not have an actual van they are brokers. When you try to claim you’re not going through perennial you are going through the Broker insurance. When they pick up your items they make you sign extra paperwork so now you’re at the subcontractor’s mercy.Once they have your money they ship you out to a worthless subcontractor. Rude people. I suggest you run as far as you can. Going to report them to the DOT. You should too. Read More
Vernon Smith
2022-06-15
We planned a Georgia to Virginia move in which we went over every single piece of furniture in our house (with representative Linsey Rose). After completing the estimate and agreeing to a price, we were transferred to budget to lock in the agreement. Budget advised me that if you're paying with credit card, there will be a 10% fee (and they don't accept AMEX). Upset, I asked to speak to the sales representative again as this should have been disclosed before coming that far. Ms. Rose was gracious enough to remove $150 from the total bill. When the movers arrived...that's when things always completely fall apart. The moving company, All State Movers did a walk through of my house and said the cost would increase $1580. Obviously, Linsey is nowhere to be found at this point. When I finally get Donna (who claimed to be a manager) on the phone, she tells me that although her sales representative documented my inventory wrong, it is my wife's fault for signing the agreement. I ask to cancel, and obviously they tell me that I would lose my security deposit (which is Perennial Van Lines' portion of this makeshift deal). Best I was able to get was to push the extra $1580 on the final delivery segment of the transaction. I have attached the size truck they sent for a 3400 square foot house. Do not do business with this company unless you have extra money to burn. Go with a company that will do a video walk through. Also, if you intend to pay by credit card (since it's no longer 1992)...ask the OTHER company if they accept that up front. Read More