Pack Men USA
Reviews 122 | Images 4
2.44
1750 N Florida Mango Rd Suite 402, West Palm Beach, FL 33409
Moving Services:Moving Brokers
Years In Business: 8
Pack Men USA Moving Stories
Nick Patel
2023-09-06
I regret using this company I should have just pack my self. They gave me a low quote and kept reassuring me that my belongings would fit in 500 cu ft and when they showed up to pack my things they said there is no way this will fit and I would have to pay for over 1000 cu ft worth of space doubling my quote I was told. I was stuck with no other choice because they were not going to give my deposit back. They are not careful with your belongings I have a table and 4 chairs, the table has a crack in the side and 1 chair is completely broken and what is worse they will not tell you about it they just hide the evidence with black plastic wrap and tape. I am just now unpacking and do not look forward to seeing what else could be broken. HIGHLY RECOMMEND TO STAY AWAY FROM THIS JOKE OF A COMPANY. Read More
Nick Patel
2023-09-06
I regret using this company I should have just pack my self. They gave me a low quote and kept reassuring me that my belongings would fit in 500 cu ft and when they showed up to pack my things they said there is no way this will fit and I would have to pay for over 1000 cu ft worth of space doubling my quote I was told. I was stuck with no other choice because they were not going to give my deposit back. They are not careful with your belongings I have a table and 4 chairs, the table has a crack in the side and 1 chair is completely broken and what is worse they will not tell you about it they just hide the evidence with black plastic wrap and tape. I am just now unpacking and do not look forward to seeing what else could be broken. HIGHLY RECOMMEND TO STAY AWAY FROM THIS JOKE OF A COMPANY. Read More
Nick Patel
2023-09-06
I regret using this company I should have just pack my self. They gave me a low quote and kept reassuring me that my belongings would fit in 500 cu ft and when they showed up to pack my things they said there is no way this will fit and I would have to pay for over 1000 cu ft worth of space doubling my quote I was told. I was stuck with no other choice because they were not going to give my deposit back. They are not careful with your belongings I have a table and 4 chairs, the table has a crack in the side and 1 chair is completely broken and what is worse they will not tell you about it they just hide the evidence with black plastic wrap and tape. I am just now unpacking and do not look forward to seeing what else could be broken. HIGHLY RECOMMEND TO STAY AWAY FROM THIS JOKE OF A COMPANY. Read More
Meredith S.
Columbia, SC
2023-08-02
Absolute nightmare. They made my moving experience an overly stressful experience and I hope no one ever has to use this company again.
The first insult is the absolute lie I was told when given the quote for my move. I was explicitly told by the moving coordinator, Holden, that the number of stairs at my apartment complex was included in the number he quoted me, but I was required to pay extra upon delivery, in cash, to the movers so I could get my belongings back.
The largest problem I experienced with this company was the complete disregard for my safety and requests during pickup. The truck drivers who came to pick up and pack up my belongings were 40 hours late, and the whole time waiting they kept promising me they would arrive in just a few hours. I spoke with PacMan USA's company liaison in the afternoon of the second day they were late, and explained that since I am a young single woman I was uncomfortable having 3 adult random men in my home after dark. She assured me that she'd instructed the truck drivers to not come after 8pm, sundown. At 10pm, after hearing no other follow ups, I reach out to confirm with the drivers that they will pickup the following morning at 7am. They quickly call me and tell me "No, we're coming right now, we won't be there tomorrow". I tried to reason with them and explain that the PacMan USA liaison had communicated they come the following morning, and they refused. They tried to assure me they'd be quiet, as if that was the issue. The drivers tell me they'll be there in 45 minutes and hang up. Scared of losing my almost $1000 deposit, I start crying, and try to reach the company liaison by phone and text with no avail. I felt trapped, powerless, and caught in a very scary situation. The 3 random men finally arrived at my home at 11:30pm, in the pitch black dark, in a semi truck, they pack up my stuff, and left my apartment at 1am in the morning.
The next morning the liaison apologized to me, but it's completely unprofessional and ridiculous that their drivers would pressure a young, single woman into doing a pickup in the middle of the night. After this apology I was not offered any sort of compensation or accommodations for my terrible experience, nor did they ever contact me again.
During my drop-off, I coordinated directly with the distribution company and another set of drivers delivered my boxes. They were 2 weeks late delivering my belongings, but by this point I was just grateful to be getting my things back even if I had to pay an additional cost for stairs I wasn't quoted for.
My suggestion is to just use another moving company that actually cares about their customers and save yourself the headache. Read More