Companies List

Joshua Zucker-Pluda

2023-09-06

I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property. Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed. What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance – a competent company should ensure the safety of your items. If you read other reviews you'll see the same complaints, and the same casual indifference from Oz. I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk. Read More

Joshua Zucker-Pluda

2023-09-06

I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property. Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed. What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance – a competent company should ensure the safety of your items. If you read other reviews you'll see the same complaints, and the same casual indifference from Oz. I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk. Read More

Joshua Zucker-Pluda

2023-09-06

I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property. Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed. What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance – a competent company should ensure the safety of your items. If you read other reviews you'll see the same complaints, and the same casual indifference from Oz. I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk. Read More

Joshua Zucker-Pluda

2023-09-06

I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property. Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed. What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance – a competent company should ensure the safety of your items. If you read other reviews you'll see the same complaints, and the same casual indifference from Oz. I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk. Read More

Joshua Zucker-Pluda

2023-09-06

I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property. Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed. What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance – a competent company should ensure the safety of your items. If you read other reviews you'll see the same complaints, and the same casual indifference from Oz. I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk. Read More

Joshua Zucker-Pluda

2023-09-06

I recently hired Oz to manage my move from Brooklyn, NY, to Southern California, shelling out a substantial $10,000 plus tip for their services. To my dismay, they caused a staggering $3100 in damages to my property. Oz's negligence resulted in the destruction of our daughter's brand-new bed frame and mattress, along with a 55" OLED TV that was previously in perfect condition. We had paid extra for Oz to handle the packing and preparation of these items, but their improper handling and packing methods led to the damage. I don't know how you can break a mattress, but somehow they managed. What's even more infuriating is Oz's refusal to take responsibility for their actions. They dismissively claim that this is a "high-risk industry" and insist we should have purchased additional insurance coverage, shifting the blame onto us. This response is entirely unacceptable, given their incompetence. Hiring a moving company for packing should mean you don't need to spend extra on insurance – a competent company should ensure the safety of your items. If you read other reviews you'll see the same complaints, and the same casual indifference from Oz. I can only give them one star because I have to, and that's solely because our belongings eventually arrived. To be fair, I had used Oz before without issue. I'm not sure if the company changed owners or if something changed due to the pandemic, but buyer beware - Oz isn't worth the risk. Read More

Susan Jamieson

2023-08-11

Unfortunately I had a horrible experience with OZ. The initial customer service was kind and responsive, the move itself was good, but my expensive stroller was lost in the move. Even though I provided video showing the head mover wheeling it out of my building, Oz refused to take full responsibility for it’s loss. How do you lose a stroller that is taken care of my the main person handling the move? The whole situation made me sick and I will never recommend Oz to anyone. Use them at your own risk. In response to your comment below: How unprofessional. If you and your employee are certain of the delivery, by all means please come and show me where it is. You paid me less than a quarter of the cost of my lost item. Did I pay you a quarter of the cost of the move? You actually expect all of your customers to open every box after a long move, on one of their most stressful days, to make sure you did your job? Shame on you. You had 4 men moving belongings. Does Oz not have a reliable system in place to ensure a safe move? That’s on you. This is your job! Please stop making the situation worse. Read More

Theresa T.

2021-11-03

Today, Oz Moving company delivered my furniture. We had initially set a virtual walkthrough to get an estimate. Once they came to pack our stuff, they charged us $2,500 more than the estimate, which means you cannot trust their estimate process. While packing, after I bought the crew lunch and was throwing the trash away, I saw they had broken glassware and had not bothered to mention it or to tell us. I had also set aside important documents in a bag and told them not to pack it. This accidentally got packed. The sales person told us delivery would be Oct 27th to Oct 30th. My furniture was delivered on Nov 3rd. When the furniture was delivered, somehow they had misplaced parts of my bed frame. Based on the services provided, they were supposed to breakdown and reassemble furniture but that did not happen with my bed frame. Aside from that, as I have been unpacking things, I have seen that a lot of the boxes had more paper in it than anything else and they had packed trash up. So basically the additional $2,500 was because of inefficient packing and trash on top of the 14k that they quoted. This company is not professional so customers should be aware. Don't make the same mistake I made. Read More

Sherron Hanson

2021-09-14

I used Oz Moving company 2 years ago when I moved from Yonkers to the Bronx. The guys who moved me at the time were amazing and I had only great things to say so of course, I could not wait to use them again when I moved from the Bronx to White Plains 3 weeks ago. When the movers arrived (different guys from the last time), they did not have the proper boxes to package my items that I paid extra for. They said that they ran out of boxes due to their earlier jobs that day. When they were handling the items I boxed, they did not care about anything labelled fragile or glass. I asked the guys to be careful there is glass in there, one of them said, "it will be okay". At the end of the move, my ethanol fireplace never made it to my new home. It was broken as it was dropped without protection on the truck. It was supposed to be wrapped and boxed. The same way it was packaged when Oz moved it from Yonkers. After it was dropped, they swept the glass onto the street and left the fireplace in the Bronx. My stepmother had to sweep up the glass as it was left in front of our neighbors home. They didn't even box my TV but fortunately, it wasn't damaged. As I have been slowly unpacking, I also had a broken vase, and now 2 broken glasses. I haven't finished unpacking yet, but I can only imagine what I will find due their carelessness. I contacted Oz the next day, and the responsiveness to charge me was not the same when it came to a resolution. 3 weeks later, I was still inquire about a resolution. Today, I was told I should get a check later this week. The claims department said because I did not put extra insurance on my items, what they compensated me is extremely fair. I wonder if they would feel the same if their items were never packaged properly in the first place and the money given can not replace the broken items. If you use them, I hope you get a better team than the one who was careless with my items. Good luck! Read More

Sherron Hanson

2021-09-14

I used Oz Moving company 2 years ago when I moved from Yonkers to the Bronx. The guys who moved me at the time were amazing and I had only great things to say so of course, I could not wait to use them again when I moved from the Bronx to White Plains 3 weeks ago. When the movers arrived (different guys from the last time), they did not have the proper boxes to package my items that I paid extra for. They said that they ran out of boxes due to their earlier jobs that day. When they were handling the items I boxed, they did not care about anything labelled fragile or glass. I asked the guys to be careful there is glass in there, one of them said, "it will be okay". At the end of the move, my ethanol fireplace never made it to my new home. It was broken as it was dropped without protection on the truck. It was supposed to be wrapped and boxed. The same way it was packaged when Oz moved it from Yonkers. After it was dropped, they swept the glass onto the street and left the fireplace in the Bronx. My stepmother had to sweep up the glass as it was left in front of our neighbors home. They didn't even box my TV but fortunately, it wasn't damaged. As I have been slowly unpacking, I also had a broken vase, and now 2 broken glasses. I haven't finished unpacking yet, but I can only imagine what I will find due their carelessness. I contacted Oz the next day, and the responsiveness to charge me was not the same when it came to a resolution. 3 weeks later, I was still inquire about a resolution. Today, I was told I should get a check later this week. The claims department said because I did not put extra insurance on my items, what they compensated me is extremely fair. I wonder if they would feel the same if their items were never packaged properly in the first place and the money given can not replace the broken items. If you use them, I hope you get a better team than the one who was careless with my items. Good luck! Read More

Sherron Hanson

2021-09-14

I used Oz Moving company 2 years ago when I moved from Yonkers to the Bronx. The guys who moved me at the time were amazing and I had only great things to say so of course, I could not wait to use them again when I moved from the Bronx to White Plains 3 weeks ago. When the movers arrived (different guys from the last time), they did not have the proper boxes to package my items that I paid extra for. They said that they ran out of boxes due to their earlier jobs that day. When they were handling the items I boxed, they did not care about anything labelled fragile or glass. I asked the guys to be careful there is glass in there, one of them said, "it will be okay". At the end of the move, my ethanol fireplace never made it to my new home. It was broken as it was dropped without protection on the truck. It was supposed to be wrapped and boxed. The same way it was packaged when Oz moved it from Yonkers. After it was dropped, they swept the glass onto the street and left the fireplace in the Bronx. My stepmother had to sweep up the glass as it was left in front of our neighbors home. They didn't even box my TV but fortunately, it wasn't damaged. As I have been slowly unpacking, I also had a broken vase, and now 2 broken glasses. I haven't finished unpacking yet, but I can only imagine what I will find due their carelessness. I contacted Oz the next day, and the responsiveness to charge me was not the same when it came to a resolution. 3 weeks later, I was still inquire about a resolution. Today, I was told I should get a check later this week. The claims department said because I did not put extra insurance on my items, what they compensated me is extremely fair. I wonder if they would feel the same if their items were never packaged properly in the first place and the money given can not replace the broken items. If you use them, I hope you get a better team than the one who was careless with my items. Good luck! Read More

Sherron Hanson

2021-09-14

I used Oz Moving company 2 years ago when I moved from Yonkers to the Bronx. The guys who moved me at the time were amazing and I had only great things to say so of course, I could not wait to use them again when I moved from the Bronx to White Plains 3 weeks ago. When the movers arrived (different guys from the last time), they did not have the proper boxes to package my items that I paid extra for. They said that they ran out of boxes due to their earlier jobs that day. When they were handling the items I boxed, they did not care about anything labelled fragile or glass. I asked the guys to be careful there is glass in there, one of them said, "it will be okay". At the end of the move, my ethanol fireplace never made it to my new home. It was broken as it was dropped without protection on the truck. It was supposed to be wrapped and boxed. The same way it was packaged when Oz moved it from Yonkers. After it was dropped, they swept the glass onto the street and left the fireplace in the Bronx. My stepmother had to sweep up the glass as it was left in front of our neighbors home. They didn't even box my TV but fortunately, it wasn't damaged. As I have been slowly unpacking, I also had a broken vase, and now 2 broken glasses. I haven't finished unpacking yet, but I can only imagine what I will find due their carelessness. I contacted Oz the next day, and the responsiveness to charge me was not the same when it came to a resolution. 3 weeks later, I was still inquire about a resolution. Today, I was told I should get a check later this week. The claims department said because I did not put extra insurance on my items, what they compensated me is extremely fair. I wonder if they would feel the same if their items were never packaged properly in the first place and the money given can not replace the broken items. If you use them, I hope you get a better team than the one who was careless with my items. Good luck! Read More

Sherron Hanson

2021-09-14

I used Oz Moving company 2 years ago when I moved from Yonkers to the Bronx. The guys who moved me at the time were amazing and I had only great things to say so of course, I could not wait to use them again when I moved from the Bronx to White Plains 3 weeks ago. When the movers arrived (different guys from the last time), they did not have the proper boxes to package my items that I paid extra for. They said that they ran out of boxes due to their earlier jobs that day. When they were handling the items I boxed, they did not care about anything labelled fragile or glass. I asked the guys to be careful there is glass in there, one of them said, "it will be okay". At the end of the move, my ethanol fireplace never made it to my new home. It was broken as it was dropped without protection on the truck. It was supposed to be wrapped and boxed. The same way it was packaged when Oz moved it from Yonkers. After it was dropped, they swept the glass onto the street and left the fireplace in the Bronx. My stepmother had to sweep up the glass as it was left in front of our neighbors home. They didn't even box my TV but fortunately, it wasn't damaged. As I have been slowly unpacking, I also had a broken vase, and now 2 broken glasses. I haven't finished unpacking yet, but I can only imagine what I will find due their carelessness. I contacted Oz the next day, and the responsiveness to charge me was not the same when it came to a resolution. 3 weeks later, I was still inquire about a resolution. Today, I was told I should get a check later this week. The claims department said because I did not put extra insurance on my items, what they compensated me is extremely fair. I wonder if they would feel the same if their items were never packaged properly in the first place and the money given can not replace the broken items. If you use them, I hope you get a better team than the one who was careless with my items. Good luck! Read More

Scott S.

2019-10-15

Terrible experience with Oz - very surprised since they came highly recommended and was a premium price. Paid for them to pack up my kitchen and fragiles and then transfer them to a personal truck I had rented. On top of a bad pack job, which is detailed below, I also had a pretty crappy experience with their customer service rep and GM - Alison and Nancy. In their defense they will say that they were upset that the truck wasn't big enough to pack in all of our stuff. BUT, I was pretty flexible in leaving furniture behind - a pullout sofa, high table and TV stand. I don't think this justifies packing things up incorrectly to create damage to the items. I have a attached a number of photos so you can see 1) the damages and 2) how things were packed up Damages - An antique chest was not wrapped up in the bubble wrap and was placed on top of another wooden chest - you can clearly see what happened - The AC was not put in a proper place so the vent got dented - You can see a medal rod sticking into a a wrapped bed frame, this created quite a scratch in the frame Packing Issues - The crew on the other side rightly pointed out that a number of heavy boxes were put on light ones - Items that could pierce through boxes were packed in bad areas that damages boxes and could have broken items (we have no unpacked all the boxes yet so I'm worried that items are broken) Items needed now - When the crew arrived, we specifically asked them NOT to pack up a number of bags because we needed those items over the next 2 months. They said they would put them in boxes clearly labeled Open First, but about 8 pairs of my shoes and some other clothes were nowhere to found when unpacking. We had to rummage through ALL boxes after we unloaded and packed everything away - so an extra hr of work for the other crew. We did find some of my wife's stuff, but we never found my shoes as they are probably at the bottom of a box that was NOT labeled Open First. I now have 3 pairs of shoes for 2-months - or I will have to go back to the storage unit and pull everything out to try and find the box with them in it. I also ended up paying over $100 for more boxes and packing materials that I wasn't aware of. Read More

Scott S.

2019-10-15

Terrible experience with Oz - very surprised since they came highly recommended and was a premium price. Paid for them to pack up my kitchen and fragiles and then transfer them to a personal truck I had rented. On top of a bad pack job, which is detailed below, I also had a pretty crappy experience with their customer service rep and GM - Alison and Nancy. In their defense they will say that they were upset that the truck wasn't big enough to pack in all of our stuff. BUT, I was pretty flexible in leaving furniture behind - a pullout sofa, high table and TV stand. I don't think this justifies packing things up incorrectly to create damage to the items. I have a attached a number of photos so you can see 1) the damages and 2) how things were packed up Damages - An antique chest was not wrapped up in the bubble wrap and was placed on top of another wooden chest - you can clearly see what happened - The AC was not put in a proper place so the vent got dented - You can see a medal rod sticking into a a wrapped bed frame, this created quite a scratch in the frame Packing Issues - The crew on the other side rightly pointed out that a number of heavy boxes were put on light ones - Items that could pierce through boxes were packed in bad areas that damages boxes and could have broken items (we have no unpacked all the boxes yet so I'm worried that items are broken) Items needed now - When the crew arrived, we specifically asked them NOT to pack up a number of bags because we needed those items over the next 2 months. They said they would put them in boxes clearly labeled Open First, but about 8 pairs of my shoes and some other clothes were nowhere to found when unpacking. We had to rummage through ALL boxes after we unloaded and packed everything away - so an extra hr of work for the other crew. We did find some of my wife's stuff, but we never found my shoes as they are probably at the bottom of a box that was NOT labeled Open First. I now have 3 pairs of shoes for 2-months - or I will have to go back to the storage unit and pull everything out to try and find the box with them in it. I also ended up paying over $100 for more boxes and packing materials that I wasn't aware of. Read More

leanora V.

2017-08-21

DO NOT HIRE. Worst movers ever. They stole money (from my childrens' piggy banks), stole items (2 bottles of champagne left in fridge to celebrate after move and a designer handbag). They broke or chipped 2 Baccarat vases, an antique vase, a painting, half the dishes in my dinner service, damaged a painting, lamps, left a huge scratch on the wood on the kids bunk bed and more. And damaged too many other things to list. They left items behind - including shelves and a painting on the wall!? If that weren't enough, they literally broke the front door off the hinges. Can only assume they forgot to remove the wedge they'd placed there and then wrenched it closed and broke the hinges right off. They brought a truck that was too small to fit everything and then took so long packing that they almost weren't allowed in the new building as they'd exceeded the time allowed for the use of the service elevator - I had to beg the new super. Truly a worst case experience. Read More

leanora V.

2017-08-21

DO NOT HIRE. Worst movers ever. They stole money (from my childrens' piggy banks), stole items (2 bottles of champagne left in fridge to celebrate after move and a designer handbag). They broke or chipped 2 Baccarat vases, an antique vase, a painting, half the dishes in my dinner service, damaged a painting, lamps, left a huge scratch on the wood on the kids bunk bed and more. And damaged too many other things to list. They left items behind - including shelves and a painting on the wall!? If that weren't enough, they literally broke the front door off the hinges. Can only assume they forgot to remove the wedge they'd placed there and then wrenched it closed and broke the hinges right off. They brought a truck that was too small to fit everything and then took so long packing that they almost weren't allowed in the new building as they'd exceeded the time allowed for the use of the service elevator - I had to beg the new super. Truly a worst case experience. Read More

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