Orbit, Packaging, Crating & Shipping
Reviews 32 | Images 8
4.13
13732 W Rena Dr
Moving Services:Moving Brokers
Orbit, Packaging, Crating & Shipping Moving Stories
Mike L.
Boston, MA
2018-09-20
Was recommended by Untied Van Lines to use shipsmart due to low weight of our items. Items were picked up and packed by Orbit. They sat at Orbit for a month after being picked up from our house before they were packed and transported. Items were missing, damaged, and dirty. Read More
Mike L.
Boston, MA
2018-09-20
Was recommended by Untied Van Lines to use shipsmart due to low weight of our items. Items were picked up and packed by Orbit. They sat at Orbit for a month after being picked up from our house before they were packed and transported. Items were missing, damaged, and dirty. Read More
Mike L.
Boston, MA
2018-09-20
Was recommended by Untied Van Lines to use shipsmart due to low weight of our items. Items were picked up and packed by Orbit. They sat at Orbit for a month after being picked up from our house before they were packed and transported. Items were missing, damaged, and dirty. Read More
Mike L.
Boston, MA
2018-09-20
Was recommended by Untied Van Lines to use shipsmart due to low weight of our items. Items were picked up and packed by Orbit. They sat at Orbit for a month after being picked up from our house before they were packed and transported. Items were missing, damaged, and dirty. Read More
Susan K.
Palos Hills, IL
2016-12-05
We hired this company to crate and ship a jukebox and framed Elvis poster from Florida to Illinois. When the 2 guys arrived at my mom's house, they weren't exactly working with each other too well; not exactly comforting knowing they were about to move an 8k antique jukebox but my mom figured she would reach out to LG (the man she originally was dealing with after the fact to let him know about her experience). I spoke with LG a couple of times and we exchanged some emails in regards to the shipment. Nice guy to both my mom and I... in the beginning. Let's fast forward.. I received my jukebox Friday night and it was damaged. When it arrived the thing was packed and crated beautifully with no damage to crate. The delivery driver stayed and helped my husband unpack the jukebox (really nice guy, we gave him a 20 dollar tip. Once the jukebox was unwrapped, this is when we noticed it was damaged. You would think that they would tape and wrap the framed Elvis poster to the back of the jukebox right? Nope... they taped it to the side of jukebox where the lights and oil based bubbles are. Not very smart considering that it broke the glass and the oil spilled inside the jukebox. The top back wood was damaged as well along with the selection of songs. It completed broke off and was laying inside of the machine. This is my late father's jukebox that is filled with all types of music from his generation. My mom said that my husband and I could have it if we paid for shipping. If i would have known this would happen, I would of let her keep it. Let's fast forward... I work in customer service so I know sometimes things go wrong; it's all about how the company handles the situation. So, thank goodness we have insurance on the thing. Unfortunately, there's a $500 deductible so that's the down side. What really sparked me to write this review was because my mom called LG this morning to thank him for setting everything up for us and to inform him that the 2 employees that were working together didn't seem to get along and somewhere along the way, the jukebox got damaged. He didn't offer my mother an apology or an I'm sorry that happened; rather, he accused my mom of lying!! LOL.. he told her that if his employees weren't working well together that she would of called while they were at her house.. Really? You want a 58 year old woman who is widowed to call and complain about the 2 men that are in her house while they are there??!! That sounds safe. Being a business owner, customer feedback is truly important and to my knowledge the only way a business can learn and grow. Shame on you. I paid $682 to have a prized possession damaged without even an apology. Word to wise.. don't trust them with anything valuable. You will only end up disappointed. Read More
Susan K.
Palos Hills, IL
2016-12-05
We hired this company to crate and ship a jukebox and framed Elvis poster from Florida to Illinois. When the 2 guys arrived at my mom's house, they weren't exactly working with each other too well; not exactly comforting knowing they were about to move an 8k antique jukebox but my mom figured she would reach out to LG (the man she originally was dealing with after the fact to let him know about her experience). I spoke with LG a couple of times and we exchanged some emails in regards to the shipment. Nice guy to both my mom and I... in the beginning. Let's fast forward.. I received my jukebox Friday night and it was damaged. When it arrived the thing was packed and crated beautifully with no damage to crate. The delivery driver stayed and helped my husband unpack the jukebox (really nice guy, we gave him a 20 dollar tip. Once the jukebox was unwrapped, this is when we noticed it was damaged. You would think that they would tape and wrap the framed Elvis poster to the back of the jukebox right? Nope... they taped it to the side of jukebox where the lights and oil based bubbles are. Not very smart considering that it broke the glass and the oil spilled inside the jukebox. The top back wood was damaged as well along with the selection of songs. It completed broke off and was laying inside of the machine. This is my late father's jukebox that is filled with all types of music from his generation. My mom said that my husband and I could have it if we paid for shipping. If i would have known this would happen, I would of let her keep it. Let's fast forward... I work in customer service so I know sometimes things go wrong; it's all about how the company handles the situation. So, thank goodness we have insurance on the thing. Unfortunately, there's a $500 deductible so that's the down side. What really sparked me to write this review was because my mom called LG this morning to thank him for setting everything up for us and to inform him that the 2 employees that were working together didn't seem to get along and somewhere along the way, the jukebox got damaged. He didn't offer my mother an apology or an I'm sorry that happened; rather, he accused my mom of lying!! LOL.. he told her that if his employees weren't working well together that she would of called while they were at her house.. Really? You want a 58 year old woman who is widowed to call and complain about the 2 men that are in her house while they are there??!! That sounds safe. Being a business owner, customer feedback is truly important and to my knowledge the only way a business can learn and grow. Shame on you. I paid $682 to have a prized possession damaged without even an apology. Word to wise.. don't trust them with anything valuable. You will only end up disappointed. Read More
Susan K.
Palos Hills, IL
2016-12-05
We hired this company to crate and ship a jukebox and framed Elvis poster from Florida to Illinois. When the 2 guys arrived at my mom's house, they weren't exactly working with each other too well; not exactly comforting knowing they were about to move an 8k antique jukebox but my mom figured she would reach out to LG (the man she originally was dealing with after the fact to let him know about her experience). I spoke with LG a couple of times and we exchanged some emails in regards to the shipment. Nice guy to both my mom and I... in the beginning. Let's fast forward.. I received my jukebox Friday night and it was damaged. When it arrived the thing was packed and crated beautifully with no damage to crate. The delivery driver stayed and helped my husband unpack the jukebox (really nice guy, we gave him a 20 dollar tip. Once the jukebox was unwrapped, this is when we noticed it was damaged. You would think that they would tape and wrap the framed Elvis poster to the back of the jukebox right? Nope... they taped it to the side of jukebox where the lights and oil based bubbles are. Not very smart considering that it broke the glass and the oil spilled inside the jukebox. The top back wood was damaged as well along with the selection of songs. It completed broke off and was laying inside of the machine. This is my late father's jukebox that is filled with all types of music from his generation. My mom said that my husband and I could have it if we paid for shipping. If i would have known this would happen, I would of let her keep it. Let's fast forward... I work in customer service so I know sometimes things go wrong; it's all about how the company handles the situation. So, thank goodness we have insurance on the thing. Unfortunately, there's a $500 deductible so that's the down side. What really sparked me to write this review was because my mom called LG this morning to thank him for setting everything up for us and to inform him that the 2 employees that were working together didn't seem to get along and somewhere along the way, the jukebox got damaged. He didn't offer my mother an apology or an I'm sorry that happened; rather, he accused my mom of lying!! LOL.. he told her that if his employees weren't working well together that she would of called while they were at her house.. Really? You want a 58 year old woman who is widowed to call and complain about the 2 men that are in her house while they are there??!! That sounds safe. Being a business owner, customer feedback is truly important and to my knowledge the only way a business can learn and grow. Shame on you. I paid $682 to have a prized possession damaged without even an apology. Word to wise.. don't trust them with anything valuable. You will only end up disappointed. Read More
Susan K.
Palos Hills, IL
2016-12-05
We hired this company to crate and ship a jukebox and framed Elvis poster from Florida to Illinois. When the 2 guys arrived at my mom's house, they weren't exactly working with each other too well; not exactly comforting knowing they were about to move an 8k antique jukebox but my mom figured she would reach out to LG (the man she originally was dealing with after the fact to let him know about her experience). I spoke with LG a couple of times and we exchanged some emails in regards to the shipment. Nice guy to both my mom and I... in the beginning. Let's fast forward.. I received my jukebox Friday night and it was damaged. When it arrived the thing was packed and crated beautifully with no damage to crate. The delivery driver stayed and helped my husband unpack the jukebox (really nice guy, we gave him a 20 dollar tip. Once the jukebox was unwrapped, this is when we noticed it was damaged. You would think that they would tape and wrap the framed Elvis poster to the back of the jukebox right? Nope... they taped it to the side of jukebox where the lights and oil based bubbles are. Not very smart considering that it broke the glass and the oil spilled inside the jukebox. The top back wood was damaged as well along with the selection of songs. It completed broke off and was laying inside of the machine. This is my late father's jukebox that is filled with all types of music from his generation. My mom said that my husband and I could have it if we paid for shipping. If i would have known this would happen, I would of let her keep it. Let's fast forward... I work in customer service so I know sometimes things go wrong; it's all about how the company handles the situation. So, thank goodness we have insurance on the thing. Unfortunately, there's a $500 deductible so that's the down side. What really sparked me to write this review was because my mom called LG this morning to thank him for setting everything up for us and to inform him that the 2 employees that were working together didn't seem to get along and somewhere along the way, the jukebox got damaged. He didn't offer my mother an apology or an I'm sorry that happened; rather, he accused my mom of lying!! LOL.. he told her that if his employees weren't working well together that she would of called while they were at her house.. Really? You want a 58 year old woman who is widowed to call and complain about the 2 men that are in her house while they are there??!! That sounds safe. Being a business owner, customer feedback is truly important and to my knowledge the only way a business can learn and grow. Shame on you. I paid $682 to have a prized possession damaged without even an apology. Word to wise.. don't trust them with anything valuable. You will only end up disappointed. Read More