Ocean Moving and Storage
Reviews 538 | Images 100
2.29
Ocean Moving and Storage, 3044 SW 42nd St, Fort Lauderdale, FL 33312, USA
Moving Services:Local Movers
Years In Business: 18
Ocean Moving and Storage Moving Stories
Hannah Fletcher
2022-07-24
will never use again!!! kept finding ways to upcharge even up to the delivery day! I had a 4 bedroom house to be moved, got rid of more than half the stuff in my house, mostly big items like beds, sofas, dressers and they still charged extra because they didn't come prepared. would not recommend at all. wouldn't even pull the semi into the driveway to unload even though its a huge driveway with plenty of space in the country and still tried to charge me extra for the distance to where the items were going. then come to find out the helpers were hired off Craigslist... though they were very nice and helpful the driver was awful Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
JCT
2022-07-18
One company packed our truck in another state, which I watched, but these clowns loaded it for transport south. Took a month to get our belongings. Filed claims against both companies but never a response, any kind of reimbursement, nada; and it’s been a year. The damage from the poor packing was shocking, not to mention all the missing items. Photos below are only a sample. When you move, find a company that packs it on the truck and goes direct- no loading, unloading, storage. Steer clear. Read More
Gabe H.
San Diego, CA
2022-05-16
DO NOT GET SCAMMED INTO USING THEM...
Look it up yourself:
Quite possibly the rudest and most unethical company that I have ever worked with in my entire life.
The quote that I was given from the broker was such a scam. The guy said "best to over estimate size and weight to be sure the truck is large enough and your cost will be better calculated when the movers are there and it will be lower. TOTAL BS. I gave the guy a huge estimate on the size of my house. He kept reassuring me that it was best to over estimate. Yeah... no such luck. The truck that arrived BARELY fit all of my stuff, and they ended up charging me THOUSANDS of dollars more than what they quoted me.
These guys show up a day late. Then they tell me they won't be able to finish in a day which was unacceptable because I had a flight to catch the next morning. It took me hours on the phone and practically standing in front of their truck to get them to do the job and get it done right.
Here's the kicker and what totally made it all make sense. The deposit that I gave the broker was paid via credit card. The second deposit that had to be paid when the movers showed up that was paid to Ocean was via credit card. So clearly they have the ability to get paid via credit. The final payment when the movers arrived at my new home had to be paid in cash. It's 2022... What kind of business requires thousands of dollars to be paid in cask. SHADY ONES THAT KNOW YOUR CREDIT CARD CHARGES CAN BE DISPUTED. Such scammers. Seriously I GUARANTEE that if you end up using them you will regret it. I'd give my cell number to anyone on here that gave them a good review because it's BS, and you clearly know them or work there or some other form of shadiness. Read More
Gabe H.
San Diego, CA
2022-05-16
DO NOT GET SCAMMED INTO USING THEM...
Look it up yourself:
Quite possibly the rudest and most unethical company that I have ever worked with in my entire life.
The quote that I was given from the broker was such a scam. The guy said "best to over estimate size and weight to be sure the truck is large enough and your cost will be better calculated when the movers are there and it will be lower. TOTAL BS. I gave the guy a huge estimate on the size of my house. He kept reassuring me that it was best to over estimate. Yeah... no such luck. The truck that arrived BARELY fit all of my stuff, and they ended up charging me THOUSANDS of dollars more than what they quoted me.
These guys show up a day late. Then they tell me they won't be able to finish in a day which was unacceptable because I had a flight to catch the next morning. It took me hours on the phone and practically standing in front of their truck to get them to do the job and get it done right.
Here's the kicker and what totally made it all make sense. The deposit that I gave the broker was paid via credit card. The second deposit that had to be paid when the movers showed up that was paid to Ocean was via credit card. So clearly they have the ability to get paid via credit. The final payment when the movers arrived at my new home had to be paid in cash. It's 2022... What kind of business requires thousands of dollars to be paid in cask. SHADY ONES THAT KNOW YOUR CREDIT CARD CHARGES CAN BE DISPUTED. Such scammers. Seriously I GUARANTEE that if you end up using them you will regret it. I'd give my cell number to anyone on here that gave them a good review because it's BS, and you clearly know them or work there or some other form of shadiness. Read More
Gabe H.
San Diego, CA
2022-05-16
DO NOT GET SCAMMED INTO USING THEM...
Look it up yourself:
Quite possibly the rudest and most unethical company that I have ever worked with in my entire life.
The quote that I was given from the broker was such a scam. The guy said "best to over estimate size and weight to be sure the truck is large enough and your cost will be better calculated when the movers are there and it will be lower. TOTAL BS. I gave the guy a huge estimate on the size of my house. He kept reassuring me that it was best to over estimate. Yeah... no such luck. The truck that arrived BARELY fit all of my stuff, and they ended up charging me THOUSANDS of dollars more than what they quoted me.
These guys show up a day late. Then they tell me they won't be able to finish in a day which was unacceptable because I had a flight to catch the next morning. It took me hours on the phone and practically standing in front of their truck to get them to do the job and get it done right.
Here's the kicker and what totally made it all make sense. The deposit that I gave the broker was paid via credit card. The second deposit that had to be paid when the movers showed up that was paid to Ocean was via credit card. So clearly they have the ability to get paid via credit. The final payment when the movers arrived at my new home had to be paid in cash. It's 2022... What kind of business requires thousands of dollars to be paid in cask. SHADY ONES THAT KNOW YOUR CREDIT CARD CHARGES CAN BE DISPUTED. Such scammers. Seriously I GUARANTEE that if you end up using them you will regret it. I'd give my cell number to anyone on here that gave them a good review because it's BS, and you clearly know them or work there or some other form of shadiness. Read More
Gabe H.
San Diego, CA
2022-05-16
DO NOT GET SCAMMED INTO USING THEM...
Look it up yourself:
Quite possibly the rudest and most unethical company that I have ever worked with in my entire life.
The quote that I was given from the broker was such a scam. The guy said "best to over estimate size and weight to be sure the truck is large enough and your cost will be better calculated when the movers are there and it will be lower. TOTAL BS. I gave the guy a huge estimate on the size of my house. He kept reassuring me that it was best to over estimate. Yeah... no such luck. The truck that arrived BARELY fit all of my stuff, and they ended up charging me THOUSANDS of dollars more than what they quoted me.
These guys show up a day late. Then they tell me they won't be able to finish in a day which was unacceptable because I had a flight to catch the next morning. It took me hours on the phone and practically standing in front of their truck to get them to do the job and get it done right.
Here's the kicker and what totally made it all make sense. The deposit that I gave the broker was paid via credit card. The second deposit that had to be paid when the movers showed up that was paid to Ocean was via credit card. So clearly they have the ability to get paid via credit. The final payment when the movers arrived at my new home had to be paid in cash. It's 2022... What kind of business requires thousands of dollars to be paid in cask. SHADY ONES THAT KNOW YOUR CREDIT CARD CHARGES CAN BE DISPUTED. Such scammers. Seriously I GUARANTEE that if you end up using them you will regret it. I'd give my cell number to anyone on here that gave them a good review because it's BS, and you clearly know them or work there or some other form of shadiness. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
Faraaz Raffick
2022-01-21
Worst moving company, haven't heard again from them after they booked it. They were so nice to get the business but disappeared afterwards. I filed a claim since 4 months ago, still no response till now...don't think I will move ever again after this experience.. Read More
G Lynn
2021-08-30
I wish I could rate this company zero stars. This company doubled our cost even though they had a complete inventory list and then still didn’t get a big enough truck resulting in us renting one ourselves for the rest of the items. I have moved several times and never had an experience like this! Almost every piece of furniture was broken, scratched or dented. Fine furniture was not wrapped and was placed against a red metal tool chest. Our bed was reassembled with only a handful of screws and the others missing. They refused to put the gym equipment back together that THEY took apart. They provided a form for insurance and said they would call in three days. Instead no call and they refuse to answer. I would not recommend to anyone, ever! Read More
G Lynn
2021-08-30
I wish I could rate this company zero stars. This company doubled our cost even though they had a complete inventory list and then still didn’t get a big enough truck resulting in us renting one ourselves for the rest of the items. I have moved several times and never had an experience like this! Almost every piece of furniture was broken, scratched or dented. Fine furniture was not wrapped and was placed against a red metal tool chest. Our bed was reassembled with only a handful of screws and the others missing. They refused to put the gym equipment back together that THEY took apart. They provided a form for insurance and said they would call in three days. Instead no call and they refuse to answer. I would not recommend to anyone, ever! Read More
G Lynn
2021-08-30
I wish I could rate this company zero stars. This company doubled our cost even though they had a complete inventory list and then still didn’t get a big enough truck resulting in us renting one ourselves for the rest of the items. I have moved several times and never had an experience like this! Almost every piece of furniture was broken, scratched or dented. Fine furniture was not wrapped and was placed against a red metal tool chest. Our bed was reassembled with only a handful of screws and the others missing. They refused to put the gym equipment back together that THEY took apart. They provided a form for insurance and said they would call in three days. Instead no call and they refuse to answer. I would not recommend to anyone, ever! Read More
G Lynn
2021-08-30
I wish I could rate this company zero stars. This company doubled our cost even though they had a complete inventory list and then still didn’t get a big enough truck resulting in us renting one ourselves for the rest of the items. I have moved several times and never had an experience like this! Almost every piece of furniture was broken, scratched or dented. Fine furniture was not wrapped and was placed against a red metal tool chest. Our bed was reassembled with only a handful of screws and the others missing. They refused to put the gym equipment back together that THEY took apart. They provided a form for insurance and said they would call in three days. Instead no call and they refuse to answer. I would not recommend to anyone, ever! Read More
G Lynn
2021-08-30
I wish I could rate this company zero stars. This company doubled our cost even though they had a complete inventory list and then still didn’t get a big enough truck resulting in us renting one ourselves for the rest of the items. I have moved several times and never had an experience like this! Almost every piece of furniture was broken, scratched or dented. Fine furniture was not wrapped and was placed against a red metal tool chest. Our bed was reassembled with only a handful of screws and the others missing. They refused to put the gym equipment back together that THEY took apart. They provided a form for insurance and said they would call in three days. Instead no call and they refuse to answer. I would not recommend to anyone, ever! Read More
G Lynn
2021-08-30
I wish I could rate this company zero stars. This company doubled our cost even though they had a complete inventory list and then still didn’t get a big enough truck resulting in us renting one ourselves for the rest of the items. I have moved several times and never had an experience like this! Almost every piece of furniture was broken, scratched or dented. Fine furniture was not wrapped and was placed against a red metal tool chest. Our bed was reassembled with only a handful of screws and the others missing. They refused to put the gym equipment back together that THEY took apart. They provided a form for insurance and said they would call in three days. Instead no call and they refuse to answer. I would not recommend to anyone, ever! Read More
G Lynn
2021-08-30
I wish I could rate this company zero stars. This company doubled our cost even though they had a complete inventory list and then still didn’t get a big enough truck resulting in us renting one ourselves for the rest of the items. I have moved several times and never had an experience like this! Almost every piece of furniture was broken, scratched or dented. Fine furniture was not wrapped and was placed against a red metal tool chest. Our bed was reassembled with only a handful of screws and the others missing. They refused to put the gym equipment back together that THEY took apart. They provided a form for insurance and said they would call in three days. Instead no call and they refuse to answer. I would not recommend to anyone, ever! Read More
G Lynn
2021-08-30
I wish I could rate this company zero stars. This company doubled our cost even though they had a complete inventory list and then still didn’t get a big enough truck resulting in us renting one ourselves for the rest of the items. I have moved several times and never had an experience like this! Almost every piece of furniture was broken, scratched or dented. Fine furniture was not wrapped and was placed against a red metal tool chest. Our bed was reassembled with only a handful of screws and the others missing. They refused to put the gym equipment back together that THEY took apart. They provided a form for insurance and said they would call in three days. Instead no call and they refuse to answer. I would not recommend to anyone, ever! Read More
Lindsay Carson
2021-07-24
Wish I could give them zero stars. The movers were jerks, costumer service argued with us, and the overall experience was horrible. It took them THREE WEEKS to get us our stuff. Every time we called the date got pushed back and customer service would be awful towards us. The movers threw boxes, wiped their snot on them (which is always gross but way more so during a pandemic), and dragged mud through our house. When they finally brought us our stuff, they left it all in the garage. We’ve moved many times and our stuff has always been brought inside, to their proper rooms, by the movers. Absolutely ridiculous. Every single piece of our furniture is at least chipped, some completely ruined. It’s not cheap furniture either. Boxes with good dishes and what not were labeled fragile many times, but that was completely ignored. The boxes arrived beat up, nothing is in good shape. My exercise equipment doesn’t work very well now. I’ve added pictures of some of the ‘not as bad’ damage since we got rid of the completely destroyed stuff. They are overpriced and will not give us any money back after destroying our things. I’m not Jeff Bezos, I can’t afford all new furniture, so now I have next to nothing. Thanks, oceans, for making my life incredibly difficult. I’ve added pictures of some of the damage. Please don’t make the same mistake I did. Make sure to get someone who cares about the customer and their stuff. Read More
Lindsay Carson
2021-07-24
Wish I could give them zero stars. The movers were jerks, costumer service argued with us, and the overall experience was horrible. It took them THREE WEEKS to get us our stuff. Every time we called the date got pushed back and customer service would be awful towards us. The movers threw boxes, wiped their snot on them (which is always gross but way more so during a pandemic), and dragged mud through our house. When they finally brought us our stuff, they left it all in the garage. We’ve moved many times and our stuff has always been brought inside, to their proper rooms, by the movers. Absolutely ridiculous. Every single piece of our furniture is at least chipped, some completely ruined. It’s not cheap furniture either. Boxes with good dishes and what not were labeled fragile many times, but that was completely ignored. The boxes arrived beat up, nothing is in good shape. My exercise equipment doesn’t work very well now. I’ve added pictures of some of the ‘not as bad’ damage since we got rid of the completely destroyed stuff. They are overpriced and will not give us any money back after destroying our things. I’m not Jeff Bezos, I can’t afford all new furniture, so now I have next to nothing. Thanks, oceans, for making my life incredibly difficult. I’ve added pictures of some of the damage. Please don’t make the same mistake I did. Make sure to get someone who cares about the customer and their stuff. Read More
Lindsay Carson
2021-07-24
Wish I could give them zero stars. The movers were jerks, costumer service argued with us, and the overall experience was horrible. It took them THREE WEEKS to get us our stuff. Every time we called the date got pushed back and customer service would be awful towards us. The movers threw boxes, wiped their snot on them (which is always gross but way more so during a pandemic), and dragged mud through our house. When they finally brought us our stuff, they left it all in the garage. We’ve moved many times and our stuff has always been brought inside, to their proper rooms, by the movers. Absolutely ridiculous. Every single piece of our furniture is at least chipped, some completely ruined. It’s not cheap furniture either. Boxes with good dishes and what not were labeled fragile many times, but that was completely ignored. The boxes arrived beat up, nothing is in good shape. My exercise equipment doesn’t work very well now. I’ve added pictures of some of the ‘not as bad’ damage since we got rid of the completely destroyed stuff. They are overpriced and will not give us any money back after destroying our things. I’m not Jeff Bezos, I can’t afford all new furniture, so now I have next to nothing. Thanks, oceans, for making my life incredibly difficult. I’ve added pictures of some of the damage. Please don’t make the same mistake I did. Make sure to get someone who cares about the customer and their stuff. Read More
Lindsay Carson
2021-07-24
Wish I could give them zero stars. The movers were jerks, costumer service argued with us, and the overall experience was horrible. It took them THREE WEEKS to get us our stuff. Every time we called the date got pushed back and customer service would be awful towards us. The movers threw boxes, wiped their snot on them (which is always gross but way more so during a pandemic), and dragged mud through our house. When they finally brought us our stuff, they left it all in the garage. We’ve moved many times and our stuff has always been brought inside, to their proper rooms, by the movers. Absolutely ridiculous. Every single piece of our furniture is at least chipped, some completely ruined. It’s not cheap furniture either. Boxes with good dishes and what not were labeled fragile many times, but that was completely ignored. The boxes arrived beat up, nothing is in good shape. My exercise equipment doesn’t work very well now. I’ve added pictures of some of the ‘not as bad’ damage since we got rid of the completely destroyed stuff. They are overpriced and will not give us any money back after destroying our things. I’m not Jeff Bezos, I can’t afford all new furniture, so now I have next to nothing. Thanks, oceans, for making my life incredibly difficult. I’ve added pictures of some of the damage. Please don’t make the same mistake I did. Make sure to get someone who cares about the customer and their stuff. Read More
Ali D.
Pittsburgh, PA
2021-06-04
Took over two days just to get a delivery ETA. Why? Because they kept saying they were coming, then canceling. The guys and the organizer - Mike. Were chauvinistic, condescending, jerks. Fine. You can be that way to me - but to my 71yr old Mother??? Nope. I will forever tell people (near and far) never to use them. THE ABSOLUTE WORST! Read More
Ali D.
Pittsburgh, PA
2021-06-04
Took over two days just to get a delivery ETA. Why? Because they kept saying they were coming, then canceling. The guys and the organizer - Mike. Were chauvinistic, condescending, jerks. Fine. You can be that way to me - but to my 71yr old Mother??? Nope. I will forever tell people (near and far) never to use them. THE ABSOLUTE WORST! Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
T
2021-02-27
Beware and run. I don't like giving it even one star. The company I contracted with used Ocean Moving for my out-of-state move. American Standard outright lied to me when I asked them if they were their own Freight Company. My review for them will be separate from this, but DO NOT USE AMERICAN STANDARD either. They are just a middle man that contracts 3rd party local movers in your area.
Ocean Moving did not wrap my furniture or belongings at all. Instead they saw that I had wrapped some of my furniture with dust blankets and didn't bother wrapping my furniture with professional moving blankets, even though it was stipulated in the contract as part of the service. Most of my belongings were damaged including an antique lacquered oriental cabinet, which I had specifically stipulated that it needed to be handled and wrapped very carefully. My TV was damaged, they totally broke my elliptical, boxes went missing with my electronic equipment and it took them a WHOLE MONTH to deliver! When I asked for damage compensation they had me go through some 3rd party Insurance Company that took over 4 months to process and the settlement they offered was for $69.00!! I now have to use my own insurance, which I should have done in the first place; I don't know why I thought they would do the right thing... Add Ocean Moving to your list of unethical, criminal, scamming Moving Companies that proliferate our Country. Read More
Larry B.
Walnut Creek, CA
2020-12-04
These people tell you that they will take care of you and your belongings like it was their own. a move earlier this year by Ocean Moving and Storage was a complete disaster. DO NOT HIRE THIS COMPANY. I will let the pictures speak for themselves. They caused us at least $20,000 in damages. Read More
Larry B.
Walnut Creek, CA
2020-12-04
These people tell you that they will take care of you and your belongings like it was their own. a move earlier this year by Ocean Moving and Storage was a complete disaster. DO NOT HIRE THIS COMPANY. I will let the pictures speak for themselves. They caused us at least $20,000 in damages. Read More
Larry B.
Walnut Creek, CA
2020-12-04
These people tell you that they will take care of you and your belongings like it was their own. a move earlier this year by Ocean Moving and Storage was a complete disaster. DO NOT HIRE THIS COMPANY. I will let the pictures speak for themselves. They caused us at least $20,000 in damages. Read More
Larry B.
Walnut Creek, CA
2020-12-04
These people tell you that they will take care of you and your belongings like it was their own. a move earlier this year by Ocean Moving and Storage was a complete disaster. DO NOT HIRE THIS COMPANY. I will let the pictures speak for themselves. They caused us at least $20,000 in damages. Read More
Whitney K.
Atlanta, GA
2020-12-04
WORST MOVING COMPANY EVER! They are fucking scammers & im counting down the days for them to bring my stuff. They lie about everything, SUPER UNPROFESSIONAL, unorganized, & tries their best not to refund money due to you! DO NOT USE THEM @ ANY COST! They tell you one thing and do another. If any of my furniture get here damaged I swear I will file a claim & I better get paid. This company is just as grimmy as the broker! STAY AWAY. FYI they charge for unnecessary cost not stated it the contract! RUN! Read More
Whitney K.
Atlanta, GA
2020-12-04
WORST MOVING COMPANY EVER! They are fucking scammers & im counting down the days for them to bring my stuff. They lie about everything, SUPER UNPROFESSIONAL, unorganized, & tries their best not to refund money due to you! DO NOT USE THEM @ ANY COST! They tell you one thing and do another. If any of my furniture get here damaged I swear I will file a claim & I better get paid. This company is just as grimmy as the broker! STAY AWAY. FYI they charge for unnecessary cost not stated it the contract! RUN! Read More
Alia L.
Grapevine, TX
2020-11-14
STAY FAR FAR AWAY from this god awful company. This company is absolutely horrible!! My mother used them on a move from NH to FL. In addition to delivering boxes with many broken valuables, they lost many of my mother's belongings and tried delivering someone else things. They will also bait and switch on you. They gave us a quote and then doubled the charge once have of my mother's belongings were loaded and even lied about how much space her belongings took up. Luckily, we are now part of a class action lawsuit against them. They tried offering $75 for her thousands of dollars in lost belongings. Now they'll be coughing up thousands more to so many of us who have lost our belongings because of this company.
Also, their customer service is a joke. Everyone who works there is classless and rude. Below is a picture of how they responded to an email.
I can't wait to watch this company go broke and out of business so no one has to suffer the loss of their possessions again. Read More
Alia L.
Grapevine, TX
2020-11-14
STAY FAR FAR AWAY from this god awful company. This company is absolutely horrible!! My mother used them on a move from NH to FL. In addition to delivering boxes with many broken valuables, they lost many of my mother's belongings and tried delivering someone else things. They will also bait and switch on you. They gave us a quote and then doubled the charge once have of my mother's belongings were loaded and even lied about how much space her belongings took up. Luckily, we are now part of a class action lawsuit against them. They tried offering $75 for her thousands of dollars in lost belongings. Now they'll be coughing up thousands more to so many of us who have lost our belongings because of this company.
Also, their customer service is a joke. Everyone who works there is classless and rude. Below is a picture of how they responded to an email.
I can't wait to watch this company go broke and out of business so no one has to suffer the loss of their possessions again. Read More
megan buckley
2020-10-18
Worst moving company DONT use this company. They picked up our stuff a day late. We payed extra for them to box, they forgot the pieces to my sons trundle bed. Not one box was labled. When they came to our new house they dropped our bookshelf top is loose. My husbands work desk is broken in pieces. My sectional couch has a rip on the corner. (That couch is only 1 year old was in excellent condition) my kids shelf is missing shelves. I’m not even fully done packing yet! I have before pictures of my items and after. Stay far far away from this company!!! Read More
megan buckley
2020-10-18
Worst moving company DONT use this company. They picked up our stuff a day late. We payed extra for them to box, they forgot the pieces to my sons trundle bed. Not one box was labled. When they came to our new house they dropped our bookshelf top is loose. My husbands work desk is broken in pieces. My sectional couch has a rip on the corner. (That couch is only 1 year old was in excellent condition) my kids shelf is missing shelves. I’m not even fully done packing yet! I have before pictures of my items and after. Stay far far away from this company!!! Read More
megan buckley
2020-10-18
Worst moving company DONT use this company. They picked up our stuff a day late. We payed extra for them to box, they forgot the pieces to my sons trundle bed. Not one box was labled. When they came to our new house they dropped our bookshelf top is loose. My husbands work desk is broken in pieces. My sectional couch has a rip on the corner. (That couch is only 1 year old was in excellent condition) my kids shelf is missing shelves. I’m not even fully done packing yet! I have before pictures of my items and after. Stay far far away from this company!!! Read More
megan buckley
2020-10-18
Worst moving company DONT use this company. They picked up our stuff a day late. We payed extra for them to box, they forgot the pieces to my sons trundle bed. Not one box was labled. When they came to our new house they dropped our bookshelf top is loose. My husbands work desk is broken in pieces. My sectional couch has a rip on the corner. (That couch is only 1 year old was in excellent condition) my kids shelf is missing shelves. I’m not even fully done packing yet! I have before pictures of my items and after. Stay far far away from this company!!! Read More
megan buckley
2020-10-18
Worst moving company DONT use this company. They picked up our stuff a day late. We payed extra for them to box, they forgot the pieces to my sons trundle bed. Not one box was labled. When they came to our new house they dropped our bookshelf top is loose. My husbands work desk is broken in pieces. My sectional couch has a rip on the corner. (That couch is only 1 year old was in excellent condition) my kids shelf is missing shelves. I’m not even fully done packing yet! I have before pictures of my items and after. Stay far far away from this company!!! Read More
megan buckley
2020-10-18
Worst moving company DONT use this company. They picked up our stuff a day late. We payed extra for them to box, they forgot the pieces to my sons trundle bed. Not one box was labled. When they came to our new house they dropped our bookshelf top is loose. My husbands work desk is broken in pieces. My sectional couch has a rip on the corner. (That couch is only 1 year old was in excellent condition) my kids shelf is missing shelves. I’m not even fully done packing yet! I have before pictures of my items and after. Stay far far away from this company!!! Read More
Rachel Manley
2020-09-22
There were a few issues I had with this move:
1st, I was told by the broker (Safe Move LLC) that it would only take 3-5 days to deliver my items to my destination. I confirmed this with him in an email. When Ocean Moving and Storage came to pick my stuff up, I asked the man in charge if what Safe Move LLC said was true, that it would only take 3-5 days even though the contract said up to 14 days. He said not to worry that it would only take 3-5 days and that though the contract says 14 days its not entirely true (which was a lie because it took 16 days for my stuff to arrive).
When the Delivery man dropped my items off, one of my furniture items was damaged. I asked him about this and he told me that it was the companies fault because they shove about 3 or 4 different household's stuff into one large truck and that things get damaged because of this (he could hardly take my stuff out because of how packed the truck was - btw while getting my stuff out he ended up dropping another persons stuff on the ground, and yes it sounded like glass breaking). He told me that if my stuff is broken that insurance would cover it. On the contract however they dont cover the whole cost, for every 10 pounds of damage they give you .60 cents (this was option 2 - if you go with the company I suggest option 1 where they have to pay the whole cost of your damaged items, just make sure they dont charge you extra for it).
Next, the delivery man claimed that his truck could not enter the apartment complex (which was a lie because of how large the complex was, he didnt want to do it because he accidentally drove past it and didnt want to come back). He left my stuff on the curb outside the complex and when I asked if he would take the stuff into my house (since this was his job) he asked me for an extra 100.00 to finish the job or else he was not going to do it, so I agreed because how was I suppose to carry stuff, like a sofa, from the outside of the complex into the complex and then into my house? He then hired a random guy nearby to move my stuff into my house (which was fine), however he himself never came in to finish the job. My 70 year old mother and I had to help the solo guy get the stuff in. On top of that, the delivery man was suppose to assemble the furniture. My table was not reassembled when I was told explicitly by the delivery men who picked it up from my original location that it would be assembled at my destination and that my items would be taken into the house, this is also in the contract. I made sure of this because I asked them about it specifically. When I talked to the man who came to drop my stuff off and mentioned this to him, he said that if I had an issue, it was with the company and not him. He said if I was unhappy, I should just sue them.
I contacted the company and talked to Sherri. She was helpful and really nice and refunded me 100.00. I was grateful for this and for her help, but I would not recommend this company (or any company where they do bulk transfers of different households) because these types of companies don't really care about your stuff because if they break it, you have to go through insurance and its quite a hassle (not to mention, only .60 per 100 pounds). Make sure to take pictures before the move as well and to keep all documentation. If there are any broken pieces make sure to write it down on their paper before signing. Also, make sure you read everything, so you dont get blind sided. Read More
Rachel Manley
2020-09-22
There were a few issues I had with this move:
1st, I was told by the broker (Safe Move LLC) that it would only take 3-5 days to deliver my items to my destination. I confirmed this with him in an email. When Ocean Moving and Storage came to pick my stuff up, I asked the man in charge if what Safe Move LLC said was true, that it would only take 3-5 days even though the contract said up to 14 days. He said not to worry that it would only take 3-5 days and that though the contract says 14 days its not entirely true (which was a lie because it took 16 days for my stuff to arrive).
When the Delivery man dropped my items off, one of my furniture items was damaged. I asked him about this and he told me that it was the companies fault because they shove about 3 or 4 different household's stuff into one large truck and that things get damaged because of this (he could hardly take my stuff out because of how packed the truck was - btw while getting my stuff out he ended up dropping another persons stuff on the ground, and yes it sounded like glass breaking). He told me that if my stuff is broken that insurance would cover it. On the contract however they dont cover the whole cost, for every 10 pounds of damage they give you .60 cents (this was option 2 - if you go with the company I suggest option 1 where they have to pay the whole cost of your damaged items, just make sure they dont charge you extra for it).
Next, the delivery man claimed that his truck could not enter the apartment complex (which was a lie because of how large the complex was, he didnt want to do it because he accidentally drove past it and didnt want to come back). He left my stuff on the curb outside the complex and when I asked if he would take the stuff into my house (since this was his job) he asked me for an extra 100.00 to finish the job or else he was not going to do it, so I agreed because how was I suppose to carry stuff, like a sofa, from the outside of the complex into the complex and then into my house? He then hired a random guy nearby to move my stuff into my house (which was fine), however he himself never came in to finish the job. My 70 year old mother and I had to help the solo guy get the stuff in. On top of that, the delivery man was suppose to assemble the furniture. My table was not reassembled when I was told explicitly by the delivery men who picked it up from my original location that it would be assembled at my destination and that my items would be taken into the house, this is also in the contract. I made sure of this because I asked them about it specifically. When I talked to the man who came to drop my stuff off and mentioned this to him, he said that if I had an issue, it was with the company and not him. He said if I was unhappy, I should just sue them.
I contacted the company and talked to Sherri. She was helpful and really nice and refunded me 100.00. I was grateful for this and for her help, but I would not recommend this company (or any company where they do bulk transfers of different households) because these types of companies don't really care about your stuff because if they break it, you have to go through insurance and its quite a hassle (not to mention, only .60 per 100 pounds). Make sure to take pictures before the move as well and to keep all documentation. If there are any broken pieces make sure to write it down on their paper before signing. Also, make sure you read everything, so you dont get blind sided. Read More
Rachel Manley
2020-09-22
There were a few issues I had with this move:
1st, I was told by the broker (Safe Move LLC) that it would only take 3-5 days to deliver my items to my destination. I confirmed this with him in an email. When Ocean Moving and Storage came to pick my stuff up, I asked the man in charge if what Safe Move LLC said was true, that it would only take 3-5 days even though the contract said up to 14 days. He said not to worry that it would only take 3-5 days and that though the contract says 14 days its not entirely true (which was a lie because it took 16 days for my stuff to arrive).
When the Delivery man dropped my items off, one of my furniture items was damaged. I asked him about this and he told me that it was the companies fault because they shove about 3 or 4 different household's stuff into one large truck and that things get damaged because of this (he could hardly take my stuff out because of how packed the truck was - btw while getting my stuff out he ended up dropping another persons stuff on the ground, and yes it sounded like glass breaking). He told me that if my stuff is broken that insurance would cover it. On the contract however they dont cover the whole cost, for every 10 pounds of damage they give you .60 cents (this was option 2 - if you go with the company I suggest option 1 where they have to pay the whole cost of your damaged items, just make sure they dont charge you extra for it).
Next, the delivery man claimed that his truck could not enter the apartment complex (which was a lie because of how large the complex was, he didnt want to do it because he accidentally drove past it and didnt want to come back). He left my stuff on the curb outside the complex and when I asked if he would take the stuff into my house (since this was his job) he asked me for an extra 100.00 to finish the job or else he was not going to do it, so I agreed because how was I suppose to carry stuff, like a sofa, from the outside of the complex into the complex and then into my house? He then hired a random guy nearby to move my stuff into my house (which was fine), however he himself never came in to finish the job. My 70 year old mother and I had to help the solo guy get the stuff in. On top of that, the delivery man was suppose to assemble the furniture. My table was not reassembled when I was told explicitly by the delivery men who picked it up from my original location that it would be assembled at my destination and that my items would be taken into the house, this is also in the contract. I made sure of this because I asked them about it specifically. When I talked to the man who came to drop my stuff off and mentioned this to him, he said that if I had an issue, it was with the company and not him. He said if I was unhappy, I should just sue them.
I contacted the company and talked to Sherri. She was helpful and really nice and refunded me 100.00. I was grateful for this and for her help, but I would not recommend this company (or any company where they do bulk transfers of different households) because these types of companies don't really care about your stuff because if they break it, you have to go through insurance and its quite a hassle (not to mention, only .60 per 100 pounds). Make sure to take pictures before the move as well and to keep all documentation. If there are any broken pieces make sure to write it down on their paper before signing. Also, make sure you read everything, so you dont get blind sided. Read More
RT H
2020-06-10
This place is horrible, do not trust them with your stuff. Not that it matters, because they hide behind new companies that exist to hide their terrible reviews.
I made a point of giving as much info as possible to make my binding estimate actually binding. Good thing I did because even though the estimate was binding and they had a full inventory list they still tried to charge me an additional $1500 on the day of the move. I had to threaten them with unloading and forcing a full refund (I had a series of emails to back me up) to get them to honor my original price.
I gave them a months notice hoping they could move my stuff in after I closed on my house. They refused to make any attempts at a reasonable delivery time. Instead I had to give a first available date and then wait for up to 3 weeks for delivery with only a days notice. Even with all that, they were still a week late from the contractual range for delivery. I ended up living in a house with no furniture for a month.
I'm actually debating suing them for damages due to this late delivery. I didn't even get into the actual damages from the movers putting a hole in my wall, destroying a $1000 bookcase in front of me, or the damaged goods in boxes which were clearly marked fragile but had been crushed. Read More
RT H
2020-06-10
This place is horrible, do not trust them with your stuff. Not that it matters, because they hide behind new companies that exist to hide their terrible reviews.
I made a point of giving as much info as possible to make my binding estimate actually binding. Good thing I did because even though the estimate was binding and they had a full inventory list they still tried to charge me an additional $1500 on the day of the move. I had to threaten them with unloading and forcing a full refund (I had a series of emails to back me up) to get them to honor my original price.
I gave them a months notice hoping they could move my stuff in after I closed on my house. They refused to make any attempts at a reasonable delivery time. Instead I had to give a first available date and then wait for up to 3 weeks for delivery with only a days notice. Even with all that, they were still a week late from the contractual range for delivery. I ended up living in a house with no furniture for a month.
I'm actually debating suing them for damages due to this late delivery. I didn't even get into the actual damages from the movers putting a hole in my wall, destroying a $1000 bookcase in front of me, or the damaged goods in boxes which were clearly marked fragile but had been crushed. Read More
RT H
2020-06-10
This place is horrible, do not trust them with your stuff. Not that it matters, because they hide behind new companies that exist to hide their terrible reviews.
I made a point of giving as much info as possible to make my binding estimate actually binding. Good thing I did because even though the estimate was binding and they had a full inventory list they still tried to charge me an additional $1500 on the day of the move. I had to threaten them with unloading and forcing a full refund (I had a series of emails to back me up) to get them to honor my original price.
I gave them a months notice hoping they could move my stuff in after I closed on my house. They refused to make any attempts at a reasonable delivery time. Instead I had to give a first available date and then wait for up to 3 weeks for delivery with only a days notice. Even with all that, they were still a week late from the contractual range for delivery. I ended up living in a house with no furniture for a month.
I'm actually debating suing them for damages due to this late delivery. I didn't even get into the actual damages from the movers putting a hole in my wall, destroying a $1000 bookcase in front of me, or the damaged goods in boxes which were clearly marked fragile but had been crushed. Read More
Banana S.
Hallandale Beach, FL
2020-05-25
I took a friend's advice by using this company. I had to reserve the elevator from 9 to 1 at the condo and I told the company over the phone. The drivers showed up around 11:30 and did NOT finish moving on time. I had to move the rest by myself a day later. Once moving to the new residence, my 73" tv screen was caved in (pictured) and the movers wanted to blame the condo security who was watching the elevator. Why would he damage my tv? And couple of days later I noticed there was a hole on the side of my couch. This is unacceptable! I take very good care of my possessions and I know for a fact none of the items were damaged before the move. The movers seemed like guys but they don't know how to move things without being rough with it. I am about to move again and I will NOT contact this company again and neither should you. Read More
Banana S.
Hallandale Beach, FL
2020-05-25
I took a friend's advice by using this company. I had to reserve the elevator from 9 to 1 at the condo and I told the company over the phone. The drivers showed up around 11:30 and did NOT finish moving on time. I had to move the rest by myself a day later. Once moving to the new residence, my 73" tv screen was caved in (pictured) and the movers wanted to blame the condo security who was watching the elevator. Why would he damage my tv? And couple of days later I noticed there was a hole on the side of my couch. This is unacceptable! I take very good care of my possessions and I know for a fact none of the items were damaged before the move. The movers seemed like guys but they don't know how to move things without being rough with it. I am about to move again and I will NOT contact this company again and neither should you. Read More
DM Kirk
2019-12-24
Horrible Moving Company! They were my nightmare and damaged my grandfathers table that has been around for over 80 years! Many moves in its time by family but, hire the Professionals and they destroy it!
I’m not even going to get into how they changed the day of our pick up date with out as much as a Courtesy call to let us know! This Company then tried to charge us more money Once it was delivered,, lol! Please, think twice before you hire this company and then,,,,,,, DON’T!!! Read More
DM Kirk
2019-12-24
Horrible Moving Company! They were my nightmare and damaged my grandfathers table that has been around for over 80 years! Many moves in its time by family but, hire the Professionals and they destroy it!
I’m not even going to get into how they changed the day of our pick up date with out as much as a Courtesy call to let us know! This Company then tried to charge us more money Once it was delivered,, lol! Please, think twice before you hire this company and then,,,,,,, DON’T!!! Read More
DM Kirk
2019-12-24
Horrible Moving Company! They were my nightmare and damaged my grandfathers table that has been around for over 80 years! Many moves in its time by family but, hire the Professionals and they destroy it!
I’m not even going to get into how they changed the day of our pick up date with out as much as a Courtesy call to let us know! This Company then tried to charge us more money Once it was delivered,, lol! Please, think twice before you hire this company and then,,,,,,, DON’T!!! Read More
DM Kirk
2019-12-24
Horrible Moving Company! They were my nightmare and damaged my grandfathers table that has been around for over 80 years! Many moves in its time by family but, hire the Professionals and they destroy it!
I’m not even going to get into how they changed the day of our pick up date with out as much as a Courtesy call to let us know! This Company then tried to charge us more money Once it was delivered,, lol! Please, think twice before you hire this company and then,,,,,,, DON’T!!! Read More
DM Kirk
2019-12-24
Horrible Moving Company! They were my nightmare and damaged my grandfathers table that has been around for over 80 years! Many moves in its time by family but, hire the Professionals and they destroy it!
I’m not even going to get into how they changed the day of our pick up date with out as much as a Courtesy call to let us know! This Company then tried to charge us more money Once it was delivered,, lol! Please, think twice before you hire this company and then,,,,,,, DON’T!!! Read More
DM Kirk
2019-12-24
Horrible Moving Company! They were my nightmare and damaged my grandfathers table that has been around for over 80 years! Many moves in its time by family but, hire the Professionals and they destroy it!
I’m not even going to get into how they changed the day of our pick up date with out as much as a Courtesy call to let us know! This Company then tried to charge us more money Once it was delivered,, lol! Please, think twice before you hire this company and then,,,,,,, DON’T!!! Read More
DM Kirk
2019-12-24
Horrible Moving Company! They were my nightmare and damaged my grandfathers table that has been around for over 80 years! Many moves in its time by family but, hire the Professionals and they destroy it!
I’m not even going to get into how they changed the day of our pick up date with out as much as a Courtesy call to let us know! This Company then tried to charge us more money Once it was delivered,, lol! Please, think twice before you hire this company and then,,,,,,, DON’T!!! Read More
Rick Olmo
2019-11-22
I just received my claim offer of $90.00 on 6k of damage. Sheri is a absolute thief and liar. What a joke of a co.
Lets not forget that the moving co at the time of pickup pressured my wife into signing a contract that she was uncomfortable with. If you want to invite random people in your home and have your spouse call you in distress. Make sure to contact sheri!!!
In the photo below. A mover is actually standing on my daughters furniture that is now firewood. Read More
Mary Carmen
2019-10-04
If I could qualify with negative stars I would, it is still a nightmare!
This company hires very disrespectful people without education and rude ... lost boxes. BAD SERVICE! Very rude, lazy office staff totally incompetent for weeks we didn't know where our belongings were.
They broke all the furniture completely, scratched, dented or cracked so many pieces, dropped boxes that said FRAGILE and didn't care about my things. They came like animals destroying my new house by damaging metal doors, stairs, to mention.
LOST MANY OF MY BOXES !!! Read More
Mary Carmen
2019-10-04
If I could qualify with negative stars I would, it is still a nightmare!
This company hires very disrespectful people without education and rude ... lost boxes. BAD SERVICE! Very rude, lazy office staff totally incompetent for weeks we didn't know where our belongings were.
They broke all the furniture completely, scratched, dented or cracked so many pieces, dropped boxes that said FRAGILE and didn't care about my things. They came like animals destroying my new house by damaging metal doors, stairs, to mention.
LOST MANY OF MY BOXES !!! Read More
Jorge Barros
2018-10-11
Complete disaster ! Avoid them!
My estimate was not accurate. They charged me USD 280 extra for pick up and USD 260.00 extra for delivery!
Ryan from Charter Van Lines convinced me that I could trust my moving would be as smooth as possible. Such a lie!
They use a Company called OCEAN MOVING and they couldn't be worse!
Out of my 10 boxes, 1 was missing. Coincidentally, the one missing was labelled "BAR". The 9 boxes I received were looking like they have been smashed from a TRASH TRUCK! Of course, my dishes, cups and crystals were broken!
My sofa arrived with a scratch on the side.
My 65" TV broken. Brand New!!! I packed with a TV BOX and covered with bubble paper to protect.
I called Charter and they told me to contact Ocean who told me to file a Claim.
My total loss was more than 2k and their insurance offered me $100.00. They told me I should get a better Insurance. Of course, I would if I knew they would treat my stuff like trash! Also, they mentioned that they wouldn't pay anything for the box missing because I was not supposed to send a box with liquids ( Why did they take it when picking up the boxes at my place??? ) SO MUCH LIES!
I was very concerned and next time I will just follow my instincts.
Please don't use this Company if you don't want to go through I've gone. Read More
Jorge Barros
2018-10-11
Complete disaster ! Avoid them!
My estimate was not accurate. They charged me USD 280 extra for pick up and USD 260.00 extra for delivery!
Ryan from Charter Van Lines convinced me that I could trust my moving would be as smooth as possible. Such a lie!
They use a Company called OCEAN MOVING and they couldn't be worse!
Out of my 10 boxes, 1 was missing. Coincidentally, the one missing was labelled "BAR". The 9 boxes I received were looking like they have been smashed from a TRASH TRUCK! Of course, my dishes, cups and crystals were broken!
My sofa arrived with a scratch on the side.
My 65" TV broken. Brand New!!! I packed with a TV BOX and covered with bubble paper to protect.
I called Charter and they told me to contact Ocean who told me to file a Claim.
My total loss was more than 2k and their insurance offered me $100.00. They told me I should get a better Insurance. Of course, I would if I knew they would treat my stuff like trash! Also, they mentioned that they wouldn't pay anything for the box missing because I was not supposed to send a box with liquids ( Why did they take it when picking up the boxes at my place??? ) SO MUCH LIES!
I was very concerned and next time I will just follow my instincts.
Please don't use this Company if you don't want to go through I've gone. Read More
Jorge Barros
2018-10-11
Complete disaster ! Avoid them!
My estimate was not accurate. They charged me USD 280 extra for pick up and USD 260.00 extra for delivery!
Ryan from Charter Van Lines convinced me that I could trust my moving would be as smooth as possible. Such a lie!
They use a Company called OCEAN MOVING and they couldn't be worse!
Out of my 10 boxes, 1 was missing. Coincidentally, the one missing was labelled "BAR". The 9 boxes I received were looking like they have been smashed from a TRASH TRUCK! Of course, my dishes, cups and crystals were broken!
My sofa arrived with a scratch on the side.
My 65" TV broken. Brand New!!! I packed with a TV BOX and covered with bubble paper to protect.
I called Charter and they told me to contact Ocean who told me to file a Claim.
My total loss was more than 2k and their insurance offered me $100.00. They told me I should get a better Insurance. Of course, I would if I knew they would treat my stuff like trash! Also, they mentioned that they wouldn't pay anything for the box missing because I was not supposed to send a box with liquids ( Why did they take it when picking up the boxes at my place??? ) SO MUCH LIES!
I was very concerned and next time I will just follow my instincts.
Please don't use this Company if you don't want to go through I've gone. Read More
Jorge Barros
2018-10-11
Complete disaster ! Avoid them!
My estimate was not accurate. They charged me USD 280 extra for pick up and USD 260.00 extra for delivery!
Ryan from Charter Van Lines convinced me that I could trust my moving would be as smooth as possible. Such a lie!
They use a Company called OCEAN MOVING and they couldn't be worse!
Out of my 10 boxes, 1 was missing. Coincidentally, the one missing was labelled "BAR". The 9 boxes I received were looking like they have been smashed from a TRASH TRUCK! Of course, my dishes, cups and crystals were broken!
My sofa arrived with a scratch on the side.
My 65" TV broken. Brand New!!! I packed with a TV BOX and covered with bubble paper to protect.
I called Charter and they told me to contact Ocean who told me to file a Claim.
My total loss was more than 2k and their insurance offered me $100.00. They told me I should get a better Insurance. Of course, I would if I knew they would treat my stuff like trash! Also, they mentioned that they wouldn't pay anything for the box missing because I was not supposed to send a box with liquids ( Why did they take it when picking up the boxes at my place??? ) SO MUCH LIES!
I was very concerned and next time I will just follow my instincts.
Please don't use this Company if you don't want to go through I've gone. Read More
Peter S.
Palm Springs, CA
2018-01-08
HORRIFIC. Avoid at all costs! DO NOT USE.
Sheri was very pleasant, but faded away - not sure why. Extremely poor packing. I did not pick this company, Assurance Van Line Services brokered my move to them (see my review of Assurance Van Line Services too)
Message me for pictures. Numerous boxes where poorly packed or half full and we were charged for the boxes. Probably 10 boxes worth.
Damage to high value pictures that were supposed to be crated, but instead where wrapped in a blanket and placed in a box.
Boxes were numbered, but description on paperwork said "carton" with no notation of living room, bedroom, dining room, etc - so each box had to be opened and figured out where it belonged in our new place.
I moved from Florida to California - a total relocation - they would pack a room and I would go in only to find items still left in cabinets, closets or drawers. POOR!
2 hall closets - untouched/unpacked - asked them why and the response was "I didn't notice them" - WTF? They are doors, OPEN THEM.
REPEAT - DO NOT USE. Read More
Peter S.
Palm Springs, CA
2018-01-08
HORRIFIC. Avoid at all costs! DO NOT USE.
Sheri was very pleasant, but faded away - not sure why. Extremely poor packing. I did not pick this company, Assurance Van Line Services brokered my move to them (see my review of Assurance Van Line Services too)
Message me for pictures. Numerous boxes where poorly packed or half full and we were charged for the boxes. Probably 10 boxes worth.
Damage to high value pictures that were supposed to be crated, but instead where wrapped in a blanket and placed in a box.
Boxes were numbered, but description on paperwork said "carton" with no notation of living room, bedroom, dining room, etc - so each box had to be opened and figured out where it belonged in our new place.
I moved from Florida to California - a total relocation - they would pack a room and I would go in only to find items still left in cabinets, closets or drawers. POOR!
2 hall closets - untouched/unpacked - asked them why and the response was "I didn't notice them" - WTF? They are doors, OPEN THEM.
REPEAT - DO NOT USE. Read More
Peter S.
Palm Springs, CA
2018-01-08
HORRIFIC. Avoid at all costs! DO NOT USE.
Sheri was very pleasant, but faded away - not sure why. Extremely poor packing. I did not pick this company, Assurance Van Line Services brokered my move to them (see my review of Assurance Van Line Services too)
Message me for pictures. Numerous boxes where poorly packed or half full and we were charged for the boxes. Probably 10 boxes worth.
Damage to high value pictures that were supposed to be crated, but instead where wrapped in a blanket and placed in a box.
Boxes were numbered, but description on paperwork said "carton" with no notation of living room, bedroom, dining room, etc - so each box had to be opened and figured out where it belonged in our new place.
I moved from Florida to California - a total relocation - they would pack a room and I would go in only to find items still left in cabinets, closets or drawers. POOR!
2 hall closets - untouched/unpacked - asked them why and the response was "I didn't notice them" - WTF? They are doors, OPEN THEM.
REPEAT - DO NOT USE. Read More
Peter S.
Palm Springs, CA
2018-01-08
HORRIFIC. Avoid at all costs! DO NOT USE.
Sheri was very pleasant, but faded away - not sure why. Extremely poor packing. I did not pick this company, Assurance Van Line Services brokered my move to them (see my review of Assurance Van Line Services too)
Message me for pictures. Numerous boxes where poorly packed or half full and we were charged for the boxes. Probably 10 boxes worth.
Damage to high value pictures that were supposed to be crated, but instead where wrapped in a blanket and placed in a box.
Boxes were numbered, but description on paperwork said "carton" with no notation of living room, bedroom, dining room, etc - so each box had to be opened and figured out where it belonged in our new place.
I moved from Florida to California - a total relocation - they would pack a room and I would go in only to find items still left in cabinets, closets or drawers. POOR!
2 hall closets - untouched/unpacked - asked them why and the response was "I didn't notice them" - WTF? They are doors, OPEN THEM.
REPEAT - DO NOT USE. Read More
gunjan chaudhari
2017-01-25
Their packers are not at all trained, they came in and just paper warped the glass material. didn't even have bubble wrap with them and dumped into boxes. Some items they didn't box pack and those were missing. My dinnerware was broken, Microwave plate was paper packed and kept in box with other items in it where as I had microwave oven box with all its packing so that was also broken. Mirror was broken. Mattress was dirty as they did not completely wrapped it with cloth. On top it they asked for tip and took that from us by asking for it again and again. Very bad service. Read More