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Stephen C.

FL, FL

2023-09-24

Absolutely professional. I must've talked to 5 or 6 "brokers" before I found Debra at New Way Moving Services. Their quote was a bit higher than most others but their reviews were good, and even excellent. She spent time on the phone with me, took all my calls and even called me with updates. On the first day of my pickup window she confirmed the carrier and the next day pickup. Then it got even better. Clean Transportation, LLC and its owner/driver, picked up my antique car in SoCal at the exact time she promised and delivered it to the central coast of OR at the exact time she promised. Wow. I recommend Debra at New Way Moving Services without reservation. Pay a bit more and get your car moved without a worry. They exceeded my expectations. Read More

Krystina Barner

2023-08-31

*New Way, you can keep trying to take my review down and I will KEEP reposting it.* BEWARE. This is the WORST company. They are scammers. They are liars. They made my move the most stressful it could have ever been and have breached every assurance they made. Be aware that the contract you sign with your quoted "estimates" will be a fraction of what you actually pay. I was made to pay nearly double for my vehicle to be shipped, and double for my household belongings. They do not answer the phone or return calls. In fact, they will send you to VM to avoid your calls and not do their basic job duties. My vehicle arrived nearly 2 weeks late. My household belongings arrived several weeks late and everything was damaged or stolen: 2 shattered TVs, my designer bags and other boxes gone, all of my furniture is damaged and broken. Thousands of dollars worth of damage after paying over $5k for a move that this company claimed would be SAFE. The moving company New Way hired was illegitimate. The unloader told me the truck they were using was stolen and not paid for, he told me he hadn't been paid in over a month and was worried, he had no dolly to unload, and was by himself to unload an entire truck (while the moving company scrambled to find another person off CRAIGSLIST to help this poor unpaid worker), and was by himself to unload the truck. Following the delivery of my shattered and broken goods, I have contacted New Way for OVER A MONTH to get help. They have ignored my calls, sent me to VM over and over again, promised they would send me information to file a claim and nothing. I finally got a very rude representative on the phone today who does not know how to allow someone to speak, who ended up claiming I swore at her and she hung up in my face (I didn't swear, apparently the word "should not" suddenly is a swear word). These people are insanely unprofessional. Please stay away so you do not end up out $10k worth of payments and damage for NOTHING, and having to pursue other legal means. This company should be SHUT DOWN. Read More

Krystina B.

Georgetown, Washington, DC

2023-08-31

BEWARE. This is the WORST company. They are scammers. They are liars. They made my move the most stressful it could have ever been and have breached every assurance they made. Be aware that the contract you sign with your quoted "estimates" will be a fraction of what you actually pay. I was made to pay nearly double for my vehicle to be shipped, and double for my household belongings. They do not answer the phone or return calls. In fact, they will send you to VM to avoid your calls and not do their basic job duties. My vehicle arrived nearly 2 weeks late. My household belongings arrived several weeks late and everything was damaged or stolen: 2 shattered TVs, my designer bags and other boxes gone, all of my furniture is damaged and broken. Thousands of dollars worth of damage after paying over $5k for a move that this company claimed would be SAFE. The moving company New Way hired was illegitimate. The unloader told me the truck they were using was stolen and not paid for, he told me he hadn't been paid in over a month and was worried, he had no dolly to unload, and was by himself to unload an entire truck (while the moving company scrambled to find another person off CRAIGSLIST to help this poor unpaid worker), and was by himself to unload the truck. Following the delivery of my shattered and broken goods, I have contacted New Way for OVER A MONTH to get help. They have ignored my calls, sent me to VM over and over again, promised they would send me information to file a claim and nothing. I finally got a very rude representative on the phone today who does not know how to allow someone to speak, who ended up claiming I swore at her and she hung up in my face (I didn't swear, apparently the word "should not" suddenly is a swear word). These people are insanely unprofessional. Please stay away so you do not end up out $10k worth of payments and damage for NOTHING, and having to pursue other legal means. This company should be SHUT DOWN. Read More

Plaodoe Geuehehe

doesn't recommend

New Way Moving Services inc - Permanently closed

2023-01-21

Bad service!!! Manager yelled at us through the phone because they were not able to complete our delivery that they kept backing up for more than a week. Kept making excuses of why they could not bring our cars. Don’t recommend. Aside from that we can’t even get our money back!!! January 20th and still have not received my money back. Here is some of the messages I got today and I wish I could attach audios on here because this is just RUDE SERVICE. The lady pretends to be different persons so that she can get away with it. I will post if they refund my money or if they steal it. Calling back at 5:00 PM where she told me I was going to get my money back and she blocks after I text and call for my own money. They keep deleting my reviews off their google website Read More

Plaodoe Geuehehe

doesn't recommend

New Way Moving Services inc - Permanently closed

2023-01-21

Bad service!!! Manager yelled at us through the phone because they were not able to complete our delivery that they kept backing up for more than a week. Kept making excuses of why they could not bring our cars. Don’t recommend. Aside from that we can’t even get our money back!!! January 20th and still have not received my money back. Here is some of the messages I got today and I wish I could attach audios on here because this is just RUDE SERVICE. The lady pretends to be different persons so that she can get away with it. I will post if they refund my money or if they steal it. Calling back at 5:00 PM where she told me I was going to get my money back and she blocks after I text and call for my own money. They keep deleting my reviews off their google website Read More

Plaodoe Geuehehe

doesn't recommend

New Way Moving Services inc - Permanently closed

2023-01-21

Bad service!!! Manager yelled at us through the phone because they were not able to complete our delivery that they kept backing up for more than a week. Kept making excuses of why they could not bring our cars. Don’t recommend. Aside from that we can’t even get our money back!!! January 20th and still have not received my money back. Here is some of the messages I got today and I wish I could attach audios on here because this is just RUDE SERVICE. The lady pretends to be different persons so that she can get away with it. I will post if they refund my money or if they steal it. Calling back at 5:00 PM where she told me I was going to get my money back and she blocks after I text and call for my own money. They keep deleting my reviews off their google website Read More

New Way Moving Services inc - Permanently closed

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New Way Moving Services inc - Permanently closed

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