Companies List

Louis F.

San Francisco, CA

2022-10-12

Moving APT says they only estimate and it is up to luck if your stuff doesn't get damaged or lost or stolen. Well, mine had damages. One carrier stole 25 % of 7k (the cost of the move). They will only compensate 6 cents per pound! I put them in the hands of God. Let God deal with them. They are dishonest and unscrupulous. I hope they learn from this. Won't be surprised if it comes down at them and their comedy circus is over. They hire unreliable carriers, such as Moving Relo to do the job. Moving Relo has no background checks on carrier employees. Here I got robbed as aforementioned and they probably stole a 4-step stool ladder. Customer Service were horrible and will tell you "it's moving season" and "you are not the only one" "they are in route" and they will ignore your complaints to say they will compensate 6 cents per pound! They make money like bandits and leave your move to luck. They will add Insult to injury. They actually arrived 8 weeks (54 days) after I hired Moving APT for a trip that could take a week to 2 weeks, max. and then was told they only do estimates not guarantees and blamed their carrier Moving Relo, who doesn't answer their phones. Moving Relo, their carrier, put in a website just recently. They had none when I was going through this nightmare. They should all be investigated. Florida is full of places like this. Incredible. My father who is ill, his hypertension got worse. Also, Furniture was kept at a warehouse (and Moving APT didn't know who put it in the warehouse until 4 weeks later!) and new and expensive musical instruments were stained with mold and mildew in cases and surfaces. I have photos to prove it. They charged 7K, low-balling the price at the beginning impressing the customer with its misleading website. I lived a nightmare calling them just about every day! I have receipts, photos and emails about them. They are in a very fragile state right now. The money that Moving Relo carrier took, we never got refunded after being told that I could dispute it at the bank, and they didn't do due diligence to find my household goods until 4 weeks later! So like aforementioned, it took them 54 days to do what they said would take a week to two and they later tell you there are no guarantees! However, when they are selling you the pitch, they assure and guarantee they are PROFESSIONAL from the time they are doing BINDING ESTIMATES. Like I said, won't be surprised if they get investigated and closed down. Read More

Louis F.

San Francisco, CA

2022-10-12

Moving APT says they only estimate and it is up to luck if your stuff doesn't get damaged or lost or stolen. Well, mine had damages. One carrier stole 25 % of 7k (the cost of the move). They will only compensate 6 cents per pound! I put them in the hands of God. Let God deal with them. They are dishonest and unscrupulous. I hope they learn from this. Won't be surprised if it comes down at them and their comedy circus is over. They hire unreliable carriers, such as Moving Relo to do the job. Moving Relo has no background checks on carrier employees. Here I got robbed as aforementioned and they probably stole a 4-step stool ladder. Customer Service were horrible and will tell you "it's moving season" and "you are not the only one" "they are in route" and they will ignore your complaints to say they will compensate 6 cents per pound! They make money like bandits and leave your move to luck. They will add Insult to injury. They actually arrived 8 weeks (54 days) after I hired Moving APT for a trip that could take a week to 2 weeks, max. and then was told they only do estimates not guarantees and blamed their carrier Moving Relo, who doesn't answer their phones. Moving Relo, their carrier, put in a website just recently. They had none when I was going through this nightmare. They should all be investigated. Florida is full of places like this. Incredible. My father who is ill, his hypertension got worse. Also, Furniture was kept at a warehouse (and Moving APT didn't know who put it in the warehouse until 4 weeks later!) and new and expensive musical instruments were stained with mold and mildew in cases and surfaces. I have photos to prove it. They charged 7K, low-balling the price at the beginning impressing the customer with its misleading website. I lived a nightmare calling them just about every day! I have receipts, photos and emails about them. They are in a very fragile state right now. The money that Moving Relo carrier took, we never got refunded after being told that I could dispute it at the bank, and they didn't do due diligence to find my household goods until 4 weeks later! So like aforementioned, it took them 54 days to do what they said would take a week to two and they later tell you there are no guarantees! However, when they are selling you the pitch, they assure and guarantee they are PROFESSIONAL from the time they are doing BINDING ESTIMATES. Like I said, won't be surprised if they get investigated and closed down. Read More

Louis F.

San Francisco, CA

2022-10-12

Moving APT says they only estimate and it is up to luck if your stuff doesn't get damaged or lost or stolen. Well, mine had damages. One carrier stole 25 % of 7k (the cost of the move). They will only compensate 6 cents per pound! I put them in the hands of God. Let God deal with them. They are dishonest and unscrupulous. I hope they learn from this. Won't be surprised if it comes down at them and their comedy circus is over. They hire unreliable carriers, such as Moving Relo to do the job. Moving Relo has no background checks on carrier employees. Here I got robbed as aforementioned and they probably stole a 4-step stool ladder. Customer Service were horrible and will tell you "it's moving season" and "you are not the only one" "they are in route" and they will ignore your complaints to say they will compensate 6 cents per pound! They make money like bandits and leave your move to luck. They will add Insult to injury. They actually arrived 8 weeks (54 days) after I hired Moving APT for a trip that could take a week to 2 weeks, max. and then was told they only do estimates not guarantees and blamed their carrier Moving Relo, who doesn't answer their phones. Moving Relo, their carrier, put in a website just recently. They had none when I was going through this nightmare. They should all be investigated. Florida is full of places like this. Incredible. My father who is ill, his hypertension got worse. Also, Furniture was kept at a warehouse (and Moving APT didn't know who put it in the warehouse until 4 weeks later!) and new and expensive musical instruments were stained with mold and mildew in cases and surfaces. I have photos to prove it. They charged 7K, low-balling the price at the beginning impressing the customer with its misleading website. I lived a nightmare calling them just about every day! I have receipts, photos and emails about them. They are in a very fragile state right now. The money that Moving Relo carrier took, we never got refunded after being told that I could dispute it at the bank, and they didn't do due diligence to find my household goods until 4 weeks later! So like aforementioned, it took them 54 days to do what they said would take a week to two and they later tell you there are no guarantees! However, when they are selling you the pitch, they assure and guarantee they are PROFESSIONAL from the time they are doing BINDING ESTIMATES. Like I said, won't be surprised if they get investigated and closed down. Read More

Louis F.

San Francisco, CA

2022-10-12

Moving APT says they only estimate and it is up to luck if your stuff doesn't get damaged or lost or stolen. Well, mine had damages. One carrier stole 25 % of 7k (the cost of the move). They will only compensate 6 cents per pound! I put them in the hands of God. Let God deal with them. They are dishonest and unscrupulous. I hope they learn from this. Won't be surprised if it comes down at them and their comedy circus is over. They hire unreliable carriers, such as Moving Relo to do the job. Moving Relo has no background checks on carrier employees. Here I got robbed as aforementioned and they probably stole a 4-step stool ladder. Customer Service were horrible and will tell you "it's moving season" and "you are not the only one" "they are in route" and they will ignore your complaints to say they will compensate 6 cents per pound! They make money like bandits and leave your move to luck. They will add Insult to injury. They actually arrived 8 weeks (54 days) after I hired Moving APT for a trip that could take a week to 2 weeks, max. and then was told they only do estimates not guarantees and blamed their carrier Moving Relo, who doesn't answer their phones. Moving Relo, their carrier, put in a website just recently. They had none when I was going through this nightmare. They should all be investigated. Florida is full of places like this. Incredible. My father who is ill, his hypertension got worse. Also, Furniture was kept at a warehouse (and Moving APT didn't know who put it in the warehouse until 4 weeks later!) and new and expensive musical instruments were stained with mold and mildew in cases and surfaces. I have photos to prove it. They charged 7K, low-balling the price at the beginning impressing the customer with its misleading website. I lived a nightmare calling them just about every day! I have receipts, photos and emails about them. They are in a very fragile state right now. The money that Moving Relo carrier took, we never got refunded after being told that I could dispute it at the bank, and they didn't do due diligence to find my household goods until 4 weeks later! So like aforementioned, it took them 54 days to do what they said would take a week to two and they later tell you there are no guarantees! However, when they are selling you the pitch, they assure and guarantee they are PROFESSIONAL from the time they are doing BINDING ESTIMATES. Like I said, won't be surprised if they get investigated and closed down. Read More

Monica M.

Portland, OR

2021-12-14

SCAM ALERT!!!! FRAUD ALERT!!!! This company got so flooded with negative reviews, it changed its name from Atlas Transport to Moving Apt to fool more people into thinking it is a legitimate moving company. DO NOT HIRE MOVING APT! VEEKA MARSHALL and her cronies Ron, Mauricio and Alyssa pull a bait and switch and then ghost you after you have signed the contract for their moving services. She initially sends you an email to win your business saying that any movers that charge by cubic feet are scammers and then after you sign, she turns around and charges you by cubic feet herself!!! When you call to complain, she ghosts you. In fact, you never deal with the same person at this company. Each time you call, you are thrown from one person to the next, each promising you the world and then delivering nothing but lies, only to ghost you so you get entrapped. The company also damaged our solid wood table and then tried to send me a release form so it could buy me off so I wouldn't write a negative review. Too bad - I would rather warn other people of this fraudulent company than sacrifice my ethics. STAY AWAY FROM MOVING APT!! Read More

Monica M.

Portland, OR

2021-12-14

SCAM ALERT!!!! FRAUD ALERT!!!! This company got so flooded with negative reviews, it changed its name from Atlas Transport to Moving Apt to fool more people into thinking it is a legitimate moving company. DO NOT HIRE MOVING APT! VEEKA MARSHALL and her cronies Ron, Mauricio and Alyssa pull a bait and switch and then ghost you after you have signed the contract for their moving services. She initially sends you an email to win your business saying that any movers that charge by cubic feet are scammers and then after you sign, she turns around and charges you by cubic feet herself!!! When you call to complain, she ghosts you. In fact, you never deal with the same person at this company. Each time you call, you are thrown from one person to the next, each promising you the world and then delivering nothing but lies, only to ghost you so you get entrapped. The company also damaged our solid wood table and then tried to send me a release form so it could buy me off so I wouldn't write a negative review. Too bad - I would rather warn other people of this fraudulent company than sacrifice my ethics. STAY AWAY FROM MOVING APT!! Read More

Monica M.

Portland, OR

2021-12-14

SCAM ALERT!!!! FRAUD ALERT!!!! This company got so flooded with negative reviews, it changed its name from Atlas Transport to Moving Apt to fool more people into thinking it is a legitimate moving company. DO NOT HIRE MOVING APT! VEEKA MARSHALL and her cronies Ron, Mauricio and Alyssa pull a bait and switch and then ghost you after you have signed the contract for their moving services. She initially sends you an email to win your business saying that any movers that charge by cubic feet are scammers and then after you sign, she turns around and charges you by cubic feet herself!!! When you call to complain, she ghosts you. In fact, you never deal with the same person at this company. Each time you call, you are thrown from one person to the next, each promising you the world and then delivering nothing but lies, only to ghost you so you get entrapped. The company also damaged our solid wood table and then tried to send me a release form so it could buy me off so I wouldn't write a negative review. Too bad - I would rather warn other people of this fraudulent company than sacrifice my ethics. STAY AWAY FROM MOVING APT!! Read More

Monica M.

Portland, OR

2021-12-14

SCAM ALERT!!!! FRAUD ALERT!!!! This company got so flooded with negative reviews, it changed its name from Atlas Transport to Moving Apt to fool more people into thinking it is a legitimate moving company. DO NOT HIRE MOVING APT! VEEKA MARSHALL and her cronies Ron, Mauricio and Alyssa pull a bait and switch and then ghost you after you have signed the contract for their moving services. She initially sends you an email to win your business saying that any movers that charge by cubic feet are scammers and then after you sign, she turns around and charges you by cubic feet herself!!! When you call to complain, she ghosts you. In fact, you never deal with the same person at this company. Each time you call, you are thrown from one person to the next, each promising you the world and then delivering nothing but lies, only to ghost you so you get entrapped. The company also damaged our solid wood table and then tried to send me a release form so it could buy me off so I wouldn't write a negative review. Too bad - I would rather warn other people of this fraudulent company than sacrifice my ethics. STAY AWAY FROM MOVING APT!! Read More

Christopher S.

2021-11-15

They lie (in that they deliberately withhold relevant information), and manipulate. I needed my stuff immediately, and our original contract was for immediate delivery (picture posted) but at some point they just changed it. So now I am stuck in a completely empty house waiting until the last day legally allowed to deliver. They have this game they play where no person you can talk to can ever answer the question, but they will leave a message for the person who can answer it to call you back. They never call you back. My belongings were taken 5 weeks ago, still no word on when it will be delivered, and they don't care. They literally say that they aren't the moving company, they just represent you to the moving company. But they don't represent you! They take a fee from you, and DO NOTHING. One example of my interaction with them, where Carmen is the customer "service" and Tarik is the operation manager: Me: I would like to know where my belongings are. Carmen: Only operations knows that, I don't know. Me: Can I speak to them? Carmen: I will put a message in for them to call you. ONE WEEK LATER - I CALL BACK (as they never called me) Carmen: Your delivery will be there the 14th or 15th. I CALL ON THE 15TH AFTER HEARING NOTHING Me: Can I please speak to operations now? They've never called me back. Never do. Tarik: I just spoke to the moving company, your delivery will be there the 17th or 18th. Me: You told me it would be the 14th or 15th. Tarik: No, I just told you the 17th or 18th. Me: Do you keep a record of calls, and can see what Carmen told me last week? Tarik: Yes, I see you were told the 14th or 15th. Me: And today is the 15th.... Tarik: Oh. Yes, someone should have called you, I apologize. Me: Can you please tell me what you are obligated to do? What I am paying you for? Tarik: I don't have to do that. Goodbye. So they take your money, and then do literally nothing for you. Will only talk to you if you call 4-6 times over days and days, and then hang up on your when you point out they didn't do their job. DO. NOT. USE. It is literally pointless. Just find your own moving company. This place is a joke. Read More

Christopher S.

2021-11-15

They lie (in that they deliberately withhold relevant information), and manipulate. I needed my stuff immediately, and our original contract was for immediate delivery (picture posted) but at some point they just changed it. So now I am stuck in a completely empty house waiting until the last day legally allowed to deliver. They have this game they play where no person you can talk to can ever answer the question, but they will leave a message for the person who can answer it to call you back. They never call you back. My belongings were taken 5 weeks ago, still no word on when it will be delivered, and they don't care. They literally say that they aren't the moving company, they just represent you to the moving company. But they don't represent you! They take a fee from you, and DO NOTHING. One example of my interaction with them, where Carmen is the customer "service" and Tarik is the operation manager: Me: I would like to know where my belongings are. Carmen: Only operations knows that, I don't know. Me: Can I speak to them? Carmen: I will put a message in for them to call you. ONE WEEK LATER - I CALL BACK (as they never called me) Carmen: Your delivery will be there the 14th or 15th. I CALL ON THE 15TH AFTER HEARING NOTHING Me: Can I please speak to operations now? They've never called me back. Never do. Tarik: I just spoke to the moving company, your delivery will be there the 17th or 18th. Me: You told me it would be the 14th or 15th. Tarik: No, I just told you the 17th or 18th. Me: Do you keep a record of calls, and can see what Carmen told me last week? Tarik: Yes, I see you were told the 14th or 15th. Me: And today is the 15th.... Tarik: Oh. Yes, someone should have called you, I apologize. Me: Can you please tell me what you are obligated to do? What I am paying you for? Tarik: I don't have to do that. Goodbye. So they take your money, and then do literally nothing for you. Will only talk to you if you call 4-6 times over days and days, and then hang up on your when you point out they didn't do their job. DO. NOT. USE. It is literally pointless. Just find your own moving company. This place is a joke. Read More

James B.

2021-10-28

The pickup went pretty well, except the charge for packing materials was several hundred dollars higher than the APT estimate. It turned out that Moving APT does not move anything -- they are a broker located in Florida. Everything is great when you talk to them. But they assigned our move to Streamline Moving and Storage, a small company located in Las Vegas, NV. Our move was from NV to CA.] Streamline told us they charge their rates, which seemed excessive, for boxes, plastic wrap, etc. It didn't matter what the estimate was. A year later Streamline failed to call us to inform the day and time of delivery to our new home. Thankfully we were there, and the movers were friendly and helpful. Several pieces had minor damage, but several had badly cracked and warped wood. They had assured us that our furniture would be stored in an air-conditioned warehouse. If the warehouse is environmentally controlled I cannot understand how the wood could become so badly warped and cracked. After submitting photos of the damages we received ZERO response. Streamline stopped responding to my calls, texts, and emails. I know that APT is only the broker, but I would not deal with them again. I would prefer to deal with one company for the entire move. Read More

James B.

2021-10-28

The pickup went pretty well, except the charge for packing materials was several hundred dollars higher than the APT estimate. It turned out that Moving APT does not move anything -- they are a broker located in Florida. Everything is great when you talk to them. But they assigned our move to Streamline Moving and Storage, a small company located in Las Vegas, NV. Our move was from NV to CA.] Streamline told us they charge their rates, which seemed excessive, for boxes, plastic wrap, etc. It didn't matter what the estimate was. A year later Streamline failed to call us to inform the day and time of delivery to our new home. Thankfully we were there, and the movers were friendly and helpful. Several pieces had minor damage, but several had badly cracked and warped wood. They had assured us that our furniture would be stored in an air-conditioned warehouse. If the warehouse is environmentally controlled I cannot understand how the wood could become so badly warped and cracked. After submitting photos of the damages we received ZERO response. Streamline stopped responding to my calls, texts, and emails. I know that APT is only the broker, but I would not deal with them again. I would prefer to deal with one company for the entire move. Read More

James B.

2021-10-28

The pickup went pretty well, except the charge for packing materials was several hundred dollars higher than the APT estimate. It turned out that Moving APT does not move anything -- they are a broker located in Florida. Everything is great when you talk to them. But they assigned our move to Streamline Moving and Storage, a small company located in Las Vegas, NV. Our move was from NV to CA.] Streamline told us they charge their rates, which seemed excessive, for boxes, plastic wrap, etc. It didn't matter what the estimate was. A year later Streamline failed to call us to inform the day and time of delivery to our new home. Thankfully we were there, and the movers were friendly and helpful. Several pieces had minor damage, but several had badly cracked and warped wood. They had assured us that our furniture would be stored in an air-conditioned warehouse. If the warehouse is environmentally controlled I cannot understand how the wood could become so badly warped and cracked. After submitting photos of the damages we received ZERO response. Streamline stopped responding to my calls, texts, and emails. I know that APT is only the broker, but I would not deal with them again. I would prefer to deal with one company for the entire move. Read More

Libby L.

2021-08-17

I am so upset right now I can't even think. I hired them because they were on Angi's List. I would never hire them again. When we would call them it took forever for them to answer their phone. Then when they did they had no answers. They are not a moving company but a brokerage. We called daily to find out when the truck would come and it did not show up until a day late after hours and hours of stress and calling. Then when it did come -it was a Uhaul and not a moving truck. We could have done the move ourself with a Uhaul. They showed up late a day later and they are still not done. They promised wrapping furniture, mirrors and ATV's. They promised taking things apart. They promised a 26X8X8 truck and we have a Uhaul with has four feet above the main cabin. We had to do everything ourself and even help pack the van. This operation is a few guys renting a truck as probably a side job. Do Not Hire and I am not planning on using Angi anymore. I guess it has changed since it was ANGIE. We have to pay extra days because we were supposed to be out of the house. I am going to write more later. Please feel free to call me.. I will be using many social media's to get this out since I would never want anyone to go through such a horrible time. I would give a zero if I could. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

Jamie V.

2020-10-08

THIS IS A REVIEW ABOUT THE MOVING COMPANY/COMPANIES MOVING APT/MAYZLIN RELOCATION LLC WHO DID OUR MOVE FROM AR TO NY. IN SIMPLE ADJECTIVES - DISASTROUS, HORRIBLE, UNPROFESSIONAL. RECOMMENDATION - ABSOLUTELY DO NOT USE THEM. GO WITH ANOTHER COMPANY. 1) Moving APT is not a "moving" company. They are merely BROKERS. They will take the job and give it to some other moving company - Mayzlin Relocation LLC - in our case 2) Once you inquire for a quote, Moving APT will call you relentlessly to get the job but once you sign with them and make the initial deposit they literally disappear and are not easy to get hold of. There will be no specific person there in charge of/managing/overseeing the move 3) They will misguide you and hide information from you unless you make a specific inquiry about it. And to correct it they will charge you more money 4) The "moving team" kept delaying the phone call with me till the last minute and when I complained I got a not very pleasant person at the other end. As part of the moving process we were required to obtain multiple quotes and then have one approved by the new employer. In the end we went with Moving APT - most important reasons being they promised me a narrow delivery window and did a price match/beat. That’s where all the good news ends with this company and this move. Even before the move began we had regrets and wished we would have gone with another moving company - North American Van Lines (I had an estimate from them but MOVING APT said they can do a better/shorter delivery window and were willing to price match). Robert P from Moving APT would call me relentlessly multiple times a day to secure the contract. I clearly asked if Moving APT had a team/truck locally as I had never seen one before while living there for almost 4 years. In his worlds “ya we have a team down there. We’re a national moving company”. Usually any professional moving company with even a little bit of experience would do a proper inventory survey to determine the specifics and plan the move. But with Moving APT I had to specifically ask for an inventory survey over facetime. We went room by room and their agent, Robert P, took notes and counted the number of tems. This was a gross miscalculation which had terrible consequences on the move. Once the contract was signed and we paid the initial deposit it was increasingly difficult to get hold of someone there.. there was no one specific in charge of the move/job and I would have to leave a message and then some other person from the company would call me back. According to them their "moving team" would contact me a few days before to go over everything. This moving team kept delaying the call and we were livid because we needed important information about payment and had more questions about the move. I complained in an email and then got a phone call from Alana. She said she was part of the "moving team" and was confrontational over the phone. When I tried to confirm the details about the move (as I had discussed with Robert P) she told me a completely different story. That they are not the movers but are brokers and have given the job to another moving company and that their delivery window is 3-21 days and that I cannot contact the actual movers to even REQUEST a specific day to start packing. Her reply was "so what would you like to do? I can cancel this discount and that discount and it will cost you xxx more money... you signed the contract etc etc etc.." THIS IS HOW THEY TREAT A CUSTOMER! By this time they had already received the initial deposit so I knew instantly that they could care less. This was on the Friday before the move and she said that she will call me on Monday with some options. Her manager called me on Monday and we went over everything and the manager told me that if we want a narrow delivery window then we will owe extra money. We ended up paying the extra money $ 450 for expedited delivery because we have a newborn and I am an essential worker and had to start work soon in NY. 5) Mayzlin relocation team arrived ‪at 2 pm‬ on moving day and they had no clue that I wanted full value protection. Moving APT had not informed them but they had told me that the movers will offer it to me directly 6) Moving APT underestimated the size of our move and when Mayzlin Relocation team arrived to pack they told me it would cost me more money - over $900. Not only that, the estimate for full value protection from Moving APT was completely wrong and it cost me significantly more. 7) Because Moving APT underestimated the size of our move Mayzlin relocation arrived with a smaller truck and they had to rent a storage unit to store our belongings Mayzlin Relocation's team consisted of 3 men. It took them 2 days to pack and load the truck and leave. I walked around the house and gave them specific instructions multiple times on how to pack some of the items (we had the original box and special covers for them) and which ones to leave behind (we had planned to donate some of the items to a local charity). They did not listen/remember and packed nearly everything which was not supposed to be packed. They also left many items and we were told they could not fit anymore items on the truck! So what were we supposed to do?! We had no choice but to ship some items! Which cost us a lot. 8) Finally the day of delivery arrived and the driver was here alone. Almost ‪1-2 hrs‬ later one single person came as the helper. We found out that they had posted a craigslist ad that morning to hire local help to move our belongings. This is unbelievable how they could have such shady practices. ONE SINGLE PERSON SHOWED UP. In the meantime the driver started moving our boxes and furniture into the house and garage. He was upset because his extra help didn't arrive. NOT OUR PROBLEM. He was moving heavy furniture by himself and in the process scratched and stained the walls and carpet of our new place ... his reply? "it's a narrow staircase so it happens". We asked him to lay down rugs to protect the carpet but he didn't listen and put down one blanket to cover part of the stairs. We asked him to put on a mask AS RECOMMENDED BY NY STATE AND MULTIPLE PROFESSIONALS/DOCTORS/AGENCIES in this time of COVID especially because our 3 month old BABY was upstairs in one of the bedrooms with our uncle. He also had an attitude about that too and we had to remind him 3 times before he made a conscious effort to put on a mask. When they started off loading the truck we saw so many of the boxes the movers had packed were not labelled. We had no clue what was in them so had to open them to tell the mover which room the box should go to. He took offense to that and said we cannot do that and it will take them another 5 hours because. We told him we don't have x ray vision to see what is inside the boxes. AGAIN NOT OUR PROBLEM and in my mind I said YOUR COMPANY DID A TERRIBLE JOB SO COMPLAIN TO YOUR MANAGER/OWNER. We noticed some of the boxes were badly dented/damaged including some of the bins/storage tupper. There was one that was completely shattered and they had taped it around with brown packing tape to hold it together. Decor from the bin had fallen out onto the truck floor and the driver handed it over to us. When we mentioned all this damage and how could they do such a bad job he said "oh things break in a 1000 mile move. I am just the driver and delivery guy." We told him that we have moved 7 times before and have never had such a terrible experience. We saw that they damaged furniture also and left some furniture unassembled. Our baby's expensive bassinet was scratched and the inside was so dirtied because they put it in the truck as it it without covering or packing it (DESPITE REPEATEDLY TELLING THE PACKERS TO TAKE EXTRA PRECAUTIONS AND USE THE PROTECTIVE COVER AND BOX WE HAD GIVEN THEM). We saw that they used the storage bin in our garage to put office supplies including my APPLE MACBOOK PRO in there without any protection and they delivered and left the bin UPSIDE DOWN. Finally after 6 hours they off loaded our items from the truck. The inventory list was a complete mess. We don't even know if we have received everything. Made sure to make special comments on the papers signed at delivery. It's been 2 weeks and we are slowly unpacking and organizing and finding more and more items packed by the movers which are destroyed. Barware/glasses shattered, painting/frames destroyed, our baby's diaper changing station damaged, fragile decor broken in multiple pieces etc.. We have made sure to take pictures and videos for evidence. Understandably because of work and the fact that we have a newborn it is going to take some time to open and inspect all the boxes. We dread finding more of our belongings destroyed. I cannot fathom how this entire move from MOVING APT and Mayzlin Relocation LLC turned out to be so disastrous. We have contacted the owner of Mayzlin - Simon. He has not apologized but has sent us information to start a claim. We only recently read a yelp review online stating that this company and their claims process is a fraud and did not side with the customer. WE ARE OBVIOUSLY VERY WORRIED. We used the services of Angie's list and will be getting them involved as this was the absolute worst experience. Read More

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