Movegreen
Reviews 73 | Images 20
3.88
13110 S Figueroa St, Los Angeles, CA, USA
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Senior Movers, Corporate Relocation Services, Office Movers, Junk Removal, Commercial Relocation
Years In Business: 18
Movegreen Moving Stories
Lisa N.
Valencia, CA
2023-12-12
This is an updated review as I have more info regarding the quality of the service.
As soon as I listed my home for sale, I contacted Movegreen for an estimate. I chose them because the business was formerly Watford Moving which I had used twice before with great results. The move coordinator came to my home, we did a walkthrough, and I received a preliminary quote. An estimated move date was set. After my home sold, I contacted the move coordinator and revised the move date to the first day I would have access to my new property. According to him there was no problem and everything was a go.
When he came to do a final inventory of what was going to be moved 3 days before the move date, he changed the agreed upon arrangement and move date to a day which was not an option for me as it was mandatory for me to be out of the sold property on the previously agreed upon date. His suggestion was that I stay in a hotel near my new home with my cat until his new move-in date. After much discussion on the move-in date, we agreed on the original move-in date only the move was going from 2 days to 1 and I would have to pay for 2 extra workers (from 4 to 6) which increased the cost of the move. Without no other choice, I agreed to a one day move of 2 trucks and 6 men.
On move-out, there was no way I could keep track of what 6 men were doing while I was upstairs trying to pack clothing into wardrobe boxes brought that morning. I didn't get to see whether they were wrapping furniture or how it was being put into the trucks.
When it was time to leave the move-out location, and I was walking toward the foyer to leave, I was met with the entire foyer flooded with several inches of water because one of the workers had used the powder room toilet and flushed a large quantity of toilet paper which caused the toilet to overflow and it continued to do so until I turned the water valve off. By then all of my cleaning towels and rags were packed and on the truck so I made them clean it up with packing paper. I was horrified to leave the home in that condition for the new owners.
When I arrived at the move-in location, both trucks were parked in front of my home and a neighbors home I hadn't met yet. I apologized to the neighbor and said I would try to get everything moved in as quickly as possible. Everything seemed to be going better than the move-out experience until one of the workers turned on loud music that could be heard throughout the entire neighborhood and beyond. Again, I was horrified as it's a retirement community.
My impression of the workers was they were inexperienced and had no knowledge of, or appreciation for, expensive furniture. There was no respect for my property or me. I definitely would NOT recommend this company.
PS: The insurance is worthless as most people won't be able to supply the info the insurance company requires to file a claim. Read More
Lisa N.
Valencia, CA
2023-12-12
This is an updated review as I have more info regarding the quality of the service.
As soon as I listed my home for sale, I contacted Movegreen for an estimate. I chose them because the business was formerly Watford Moving which I had used twice before with great results. The move coordinator came to my home, we did a walkthrough, and I received a preliminary quote. An estimated move date was set. After my home sold, I contacted the move coordinator and revised the move date to the first day I would have access to my new property. According to him there was no problem and everything was a go.
When he came to do a final inventory of what was going to be moved 3 days before the move date, he changed the agreed upon arrangement and move date to a day which was not an option for me as it was mandatory for me to be out of the sold property on the previously agreed upon date. His suggestion was that I stay in a hotel near my new home with my cat until his new move-in date. After much discussion on the move-in date, we agreed on the original move-in date only the move was going from 2 days to 1 and I would have to pay for 2 extra workers (from 4 to 6) which increased the cost of the move. Without no other choice, I agreed to a one day move of 2 trucks and 6 men.
On move-out, there was no way I could keep track of what 6 men were doing while I was upstairs trying to pack clothing into wardrobe boxes brought that morning. I didn't get to see whether they were wrapping furniture or how it was being put into the trucks.
When it was time to leave the move-out location, and I was walking toward the foyer to leave, I was met with the entire foyer flooded with several inches of water because one of the workers had used the powder room toilet and flushed a large quantity of toilet paper which caused the toilet to overflow and it continued to do so until I turned the water valve off. By then all of my cleaning towels and rags were packed and on the truck so I made them clean it up with packing paper. I was horrified to leave the home in that condition for the new owners.
When I arrived at the move-in location, both trucks were parked in front of my home and a neighbors home I hadn't met yet. I apologized to the neighbor and said I would try to get everything moved in as quickly as possible. Everything seemed to be going better than the move-out experience until one of the workers turned on loud music that could be heard throughout the entire neighborhood and beyond. Again, I was horrified as it's a retirement community.
My impression of the workers was they were inexperienced and had no knowledge of, or appreciation for, expensive furniture. There was no respect for my property or me. I definitely would NOT recommend this company.
PS: The insurance is worthless as most people won't be able to supply the info the insurance company requires to file a claim. Read More
Lisa N.
Valencia, CA
2023-12-12
This is an updated review as I have more info regarding the quality of the service.
As soon as I listed my home for sale, I contacted Movegreen for an estimate. I chose them because the business was formerly Watford Moving which I had used twice before with great results. The move coordinator came to my home, we did a walkthrough, and I received a preliminary quote. An estimated move date was set. After my home sold, I contacted the move coordinator and revised the move date to the first day I would have access to my new property. According to him there was no problem and everything was a go.
When he came to do a final inventory of what was going to be moved 3 days before the move date, he changed the agreed upon arrangement and move date to a day which was not an option for me as it was mandatory for me to be out of the sold property on the previously agreed upon date. His suggestion was that I stay in a hotel near my new home with my cat until his new move-in date. After much discussion on the move-in date, we agreed on the original move-in date only the move was going from 2 days to 1 and I would have to pay for 2 extra workers (from 4 to 6) which increased the cost of the move. Without no other choice, I agreed to a one day move of 2 trucks and 6 men.
On move-out, there was no way I could keep track of what 6 men were doing while I was upstairs trying to pack clothing into wardrobe boxes brought that morning. I didn't get to see whether they were wrapping furniture or how it was being put into the trucks.
When it was time to leave the move-out location, and I was walking toward the foyer to leave, I was met with the entire foyer flooded with several inches of water because one of the workers had used the powder room toilet and flushed a large quantity of toilet paper which caused the toilet to overflow and it continued to do so until I turned the water valve off. By then all of my cleaning towels and rags were packed and on the truck so I made them clean it up with packing paper. I was horrified to leave the home in that condition for the new owners.
When I arrived at the move-in location, both trucks were parked in front of my home and a neighbors home I hadn't met yet. I apologized to the neighbor and said I would try to get everything moved in as quickly as possible. Everything seemed to be going better than the move-out experience until one of the workers turned on loud music that could be heard throughout the entire neighborhood and beyond. Again, I was horrified as it's a retirement community.
My impression of the workers was they were inexperienced and had no knowledge of, or appreciation for, expensive furniture. There was no respect for my property or me. I definitely would NOT recommend this company.
PS: The insurance is worthless as most people won't be able to supply the info the insurance company requires to file a claim. Read More
Lisa N.
Valencia, CA
2023-12-12
This is an updated review as I have more info regarding the quality of the service.
As soon as I listed my home for sale, I contacted Movegreen for an estimate. I chose them because the business was formerly Watford Moving which I had used twice before with great results. The move coordinator came to my home, we did a walkthrough, and I received a preliminary quote. An estimated move date was set. After my home sold, I contacted the move coordinator and revised the move date to the first day I would have access to my new property. According to him there was no problem and everything was a go.
When he came to do a final inventory of what was going to be moved 3 days before the move date, he changed the agreed upon arrangement and move date to a day which was not an option for me as it was mandatory for me to be out of the sold property on the previously agreed upon date. His suggestion was that I stay in a hotel near my new home with my cat until his new move-in date. After much discussion on the move-in date, we agreed on the original move-in date only the move was going from 2 days to 1 and I would have to pay for 2 extra workers (from 4 to 6) which increased the cost of the move. Without no other choice, I agreed to a one day move of 2 trucks and 6 men.
On move-out, there was no way I could keep track of what 6 men were doing while I was upstairs trying to pack clothing into wardrobe boxes brought that morning. I didn't get to see whether they were wrapping furniture or how it was being put into the trucks.
When it was time to leave the move-out location, and I was walking toward the foyer to leave, I was met with the entire foyer flooded with several inches of water because one of the workers had used the powder room toilet and flushed a large quantity of toilet paper which caused the toilet to overflow and it continued to do so until I turned the water valve off. By then all of my cleaning towels and rags were packed and on the truck so I made them clean it up with packing paper. I was horrified to leave the home in that condition for the new owners.
When I arrived at the move-in location, both trucks were parked in front of my home and a neighbors home I hadn't met yet. I apologized to the neighbor and said I would try to get everything moved in as quickly as possible. Everything seemed to be going better than the move-out experience until one of the workers turned on loud music that could be heard throughout the entire neighborhood and beyond. Again, I was horrified as it's a retirement community.
My impression of the workers was they were inexperienced and had no knowledge of, or appreciation for, expensive furniture. There was no respect for my property or me. I definitely would NOT recommend this company.
PS: The insurance is worthless as most people won't be able to supply the info the insurance company requires to file a claim. Read More
Michelle M.
Los Angeles, CA
2022-11-13
I'm very torn writing this review because the movers were polite and hardworking, but the company itself is not reliable or trustworthy. I received a quote from Matt (with hourly rates and truck fees based upon) the following: one day of packing with a 2-man crew, and one day of moving with a large truck and a 4-man crew. Matt's total estimate for this was $2843 and the estimate paperwork clearly states that they will not bill you more than 125% of the total estimate.
Fast forward to moving day: They showed up with a small truck and a 3-man crew. Because the truck was small, the movers had to make 2 trips instead of 1 (resulting in more hours of them being "on the clock") in order to complete my move. I called Nick and told him the movers were working hard and I had no complaints about them, but I wanted to make sure that my bill was downward adjusted to reflect that I didn't receive what I had ordered: a large truck and a 4-man crew. Nick assured me that he would adjust the hourly rate to reflect that it was a 3-man crew.
Well, Nick didn't do what he said he would. I ended up being charged the same hourly rate ($205) that was on my estimate for a 4-man crew AND I ended up getting charged more than 125% of my total estimate. For the discrepancy in the truck size and crew size, Nick only gave me a $99 discount. Screenshots verifying the above are attached.
Note that I still tipped the movers well because they shouldn't have to be punished for their corporate mismanagement, but all in all, pretty disappointed with this company. I gave an extra star just because the movers themselves were great. I was referred to Movegreen by my realtor at Coldwell Banker, who also recommended Stratton & Sons. In hindsight, I probably should've went with Stratton. Read More
Michelle M.
Los Angeles, CA
2022-11-13
I'm very torn writing this review because the movers were polite and hardworking, but the company itself is not reliable or trustworthy. I received a quote from Matt (with hourly rates and truck fees based upon) the following: one day of packing with a 2-man crew, and one day of moving with a large truck and a 4-man crew. Matt's total estimate for this was $2843 and the estimate paperwork clearly states that they will not bill you more than 125% of the total estimate.
Fast forward to moving day: They showed up with a small truck and a 3-man crew. Because the truck was small, the movers had to make 2 trips instead of 1 (resulting in more hours of them being "on the clock") in order to complete my move. I called Nick and told him the movers were working hard and I had no complaints about them, but I wanted to make sure that my bill was downward adjusted to reflect that I didn't receive what I had ordered: a large truck and a 4-man crew. Nick assured me that he would adjust the hourly rate to reflect that it was a 3-man crew.
Well, Nick didn't do what he said he would. I ended up being charged the same hourly rate ($205) that was on my estimate for a 4-man crew AND I ended up getting charged more than 125% of my total estimate. For the discrepancy in the truck size and crew size, Nick only gave me a $99 discount. Screenshots verifying the above are attached.
Note that I still tipped the movers well because they shouldn't have to be punished for their corporate mismanagement, but all in all, pretty disappointed with this company. I gave an extra star just because the movers themselves were great. I was referred to Movegreen by my realtor at Coldwell Banker, who also recommended Stratton & Sons. In hindsight, I probably should've went with Stratton. Read More
Michelle M.
Los Angeles, CA
2022-11-13
I'm very torn writing this review because the movers were polite and hardworking, but the company itself is not reliable or trustworthy. I received a quote from Matt (with hourly rates and truck fees based upon) the following: one day of packing with a 2-man crew, and one day of moving with a large truck and a 4-man crew. Matt's total estimate for this was $2843 and the estimate paperwork clearly states that they will not bill you more than 125% of the total estimate.
Fast forward to moving day: They showed up with a small truck and a 3-man crew. Because the truck was small, the movers had to make 2 trips instead of 1 (resulting in more hours of them being "on the clock") in order to complete my move. I called Nick and told him the movers were working hard and I had no complaints about them, but I wanted to make sure that my bill was downward adjusted to reflect that I didn't receive what I had ordered: a large truck and a 4-man crew. Nick assured me that he would adjust the hourly rate to reflect that it was a 3-man crew.
Well, Nick didn't do what he said he would. I ended up being charged the same hourly rate ($205) that was on my estimate for a 4-man crew AND I ended up getting charged more than 125% of my total estimate. For the discrepancy in the truck size and crew size, Nick only gave me a $99 discount. Screenshots verifying the above are attached.
Note that I still tipped the movers well because they shouldn't have to be punished for their corporate mismanagement, but all in all, pretty disappointed with this company. I gave an extra star just because the movers themselves were great. I was referred to Movegreen by my realtor at Coldwell Banker, who also recommended Stratton & Sons. In hindsight, I probably should've went with Stratton. Read More
Michelle M.
Los Angeles, CA
2022-11-13
I'm very torn writing this review because the movers were polite and hardworking, but the company itself is not reliable or trustworthy. I received a quote from Matt (with hourly rates and truck fees based upon) the following: one day of packing with a 2-man crew, and one day of moving with a large truck and a 4-man crew. Matt's total estimate for this was $2843 and the estimate paperwork clearly states that they will not bill you more than 125% of the total estimate.
Fast forward to moving day: They showed up with a small truck and a 3-man crew. Because the truck was small, the movers had to make 2 trips instead of 1 (resulting in more hours of them being "on the clock") in order to complete my move. I called Nick and told him the movers were working hard and I had no complaints about them, but I wanted to make sure that my bill was downward adjusted to reflect that I didn't receive what I had ordered: a large truck and a 4-man crew. Nick assured me that he would adjust the hourly rate to reflect that it was a 3-man crew.
Well, Nick didn't do what he said he would. I ended up being charged the same hourly rate ($205) that was on my estimate for a 4-man crew AND I ended up getting charged more than 125% of my total estimate. For the discrepancy in the truck size and crew size, Nick only gave me a $99 discount. Screenshots verifying the above are attached.
Note that I still tipped the movers well because they shouldn't have to be punished for their corporate mismanagement, but all in all, pretty disappointed with this company. I gave an extra star just because the movers themselves were great. I was referred to Movegreen by my realtor at Coldwell Banker, who also recommended Stratton & Sons. In hindsight, I probably should've went with Stratton. Read More
A R.
Los Angeles, CA
2020-10-11
WARNING!!!! Do NOT use this company!!! These guys do not know how to do anything they are NOT professionals whatsoever. There's a reason why they advertise on Groupon. Not to mention they try to pull a bait and switch. You will always pay a lot more than what you expect. I spent so much money on storage and boxers and now I can't even go to the storage to pick up any of the boxes because these guys have managed to ruin every single one of them. These are lay down wardrobe boxes that I spent all night and days packing and taping and we re-taping. You can see from the picture the box on the very top that's the bottom that I taped up multiple times after watching a YouTube video. These guys decided to load these boxes onto the truck sideways standing up ON TOP OF ONE another!!! WHY?!!!! By the time we arrived at storage and he started to unload the boxes and started putting heavy boxes on top of the lighter boxes on top of BREAKING all the boxes IN HALF already in the truck - look at the big crease in the middle of the boxes and all the pictures. THIS COMPANY NEEDS TO BE SHUT DOWN!!!! If you don't want to lose money and regret the moving process, RE-THINK BEFORE EVER USING THESE GUYS!!! Do NOT USE THEM!!! THEY WILL BREAK EVERYTHING AND YOU WILL REGRET IT!!!!! YOU CAN THANK ME LATER. I am SO LIVID, I woke up in the middle of the night and weote this. THANKS MOVE GREEN FOR RUINING ALL MY BOXES & STEPPING IN MY BRAND NEW CLOTHES & MAKING MY STORAGE COMPLETELY USELESS!!! The time soeon packing and $280 on boxes AND money I wasted on STORAGE & YOUR UNPROFESSIONAL COMPANY!!!!!!! Pay ur workers & offer BETTER SERVICE!!!! You should NOT BE IN BUSINESS!!!!! SO MAD!!!!!!!!!!!!! THE WORST MOVING COMPANY EVER!!!!!!!!!!!!!!!!!!!!!! 0 STAR!!!!!!! Read More
A R.
Los Angeles, CA
2020-10-11
WARNING!!!! Do NOT use this company!!! These guys do not know how to do anything they are NOT professionals whatsoever. There's a reason why they advertise on Groupon. Not to mention they try to pull a bait and switch. You will always pay a lot more than what you expect. I spent so much money on storage and boxers and now I can't even go to the storage to pick up any of the boxes because these guys have managed to ruin every single one of them. These are lay down wardrobe boxes that I spent all night and days packing and taping and we re-taping. You can see from the picture the box on the very top that's the bottom that I taped up multiple times after watching a YouTube video. These guys decided to load these boxes onto the truck sideways standing up ON TOP OF ONE another!!! WHY?!!!! By the time we arrived at storage and he started to unload the boxes and started putting heavy boxes on top of the lighter boxes on top of BREAKING all the boxes IN HALF already in the truck - look at the big crease in the middle of the boxes and all the pictures. THIS COMPANY NEEDS TO BE SHUT DOWN!!!! If you don't want to lose money and regret the moving process, RE-THINK BEFORE EVER USING THESE GUYS!!! Do NOT USE THEM!!! THEY WILL BREAK EVERYTHING AND YOU WILL REGRET IT!!!!! YOU CAN THANK ME LATER. I am SO LIVID, I woke up in the middle of the night and weote this. THANKS MOVE GREEN FOR RUINING ALL MY BOXES & STEPPING IN MY BRAND NEW CLOTHES & MAKING MY STORAGE COMPLETELY USELESS!!! The time soeon packing and $280 on boxes AND money I wasted on STORAGE & YOUR UNPROFESSIONAL COMPANY!!!!!!! Pay ur workers & offer BETTER SERVICE!!!! You should NOT BE IN BUSINESS!!!!! SO MAD!!!!!!!!!!!!! THE WORST MOVING COMPANY EVER!!!!!!!!!!!!!!!!!!!!!! 0 STAR!!!!!!! Read More
Dane W.
Coppell, TX
2020-04-17
Juan and Isaac were amazing! We had some impossible items to move....300lb bar, 250lb giant bookshelf, all having to bring down a twisty staircase. They did it easily and made it out unscathed. Dane also came down to help out the crew. Whole experience was outstanding and I would recommend to everyone! Read More
Ollie V.
Cypress, CA
2019-06-30
I've never used Movers before, and let me tell you these guys were the best. Had the trio of Jeffrey, Eric and Graham. Very professional, very fast. Prices were reasonable. Would hire them again! Read More
Ron F.
Whittier, CA
2019-03-26
Brian & Justin are GREAT! They were fast, friendly & efficient ... already decided to request them when goods are moved to our new house.
The price was fair and agreed upon up front ... no hidden $ landmines ... I highly recommend Movegreen and in particular, Brian & Justin ... the Batman & Robin of movers ... Read More
Stephanie H.
Las Vegas, NV
2019-02-07
We had utilized Movegreen's services and frankly they were horribly managed and their customer service is atrocious. With them being closed on the weekend with no means of communication even during business hours that is only the forefront.
We had purchased Groupons for this service and we worked with an individual named Rod, whose staff while on-site looking at the move that was pending in front of them on moving day had confirmed with us that our move could be finished within the allotted time we had paid for under their Terms and Conditions of our Groupons, so we thought great! It's just going to be smooth sailing from here.
After a miserable day of moving in the rain and still not being able to move everything that they had promised would be moved and put into the truck (which we had to rent another truck from u-haul and move on our own, it was that much stuff leftover) we were told that we were going to be charged more on top of what we already paid via our Groupons which was promised prior to the start of the move would cover their services.
Aside from being grossly overcharged and lying about coverage of their Groupons as they promised my biggest issue with MoveGreen is as follows:
After starting the remainder of our move (mentioned above, that we still had boxes and furniture remaining that needed to be moved) the next day and to move the remainder of our things. As we were moving along we discovered a huge crack in our iMac desktop computer of the screen which was clearly made by one of their moving crew as they turned the computer around and put it in the corner of the back room undoubtedly trying to hide the damage for us to find on a later date and not be held responsible.
Contacting Move Green on this issue was a nightmare as they don't have readily available contact information nor are they open on the weekends. Once again we were directed to Rod () to help with our damage claim. After filling in the paperwork and sending in photos of the damage on 12/3/2018 we heard nothing and had to continually follow up week after week with no update. Until we were sent a piece of mail only a week ago (two months after our claim was filed) that since the item was damaged on the property of the first location (location we were moving from) and not during the actual move/drive that they were denying our claim. This is ridiculous, their insurance is a joke if it only covers damage during the drive between locations and not what happens on the two corresponding locations.
Do not use them for moves as it seems they don't honor their policy on full-insurance nor do they honor their quoted prices. Horrible customer service.
Additionally, I want to note that our movers were very hardworking and had informed us that they were a horrible company to work for who treated them extremely poorly and often underpaid them. Do not support this establishment! Read More
Stephanie H.
Las Vegas, NV
2019-02-07
We had utilized Movegreen's services and frankly they were horribly managed and their customer service is atrocious. With them being closed on the weekend with no means of communication even during business hours that is only the forefront.
We had purchased Groupons for this service and we worked with an individual named Rod, whose staff while on-site looking at the move that was pending in front of them on moving day had confirmed with us that our move could be finished within the allotted time we had paid for under their Terms and Conditions of our Groupons, so we thought great! It's just going to be smooth sailing from here.
After a miserable day of moving in the rain and still not being able to move everything that they had promised would be moved and put into the truck (which we had to rent another truck from u-haul and move on our own, it was that much stuff leftover) we were told that we were going to be charged more on top of what we already paid via our Groupons which was promised prior to the start of the move would cover their services.
Aside from being grossly overcharged and lying about coverage of their Groupons as they promised my biggest issue with MoveGreen is as follows:
After starting the remainder of our move (mentioned above, that we still had boxes and furniture remaining that needed to be moved) the next day and to move the remainder of our things. As we were moving along we discovered a huge crack in our iMac desktop computer of the screen which was clearly made by one of their moving crew as they turned the computer around and put it in the corner of the back room undoubtedly trying to hide the damage for us to find on a later date and not be held responsible.
Contacting Move Green on this issue was a nightmare as they don't have readily available contact information nor are they open on the weekends. Once again we were directed to Rod () to help with our damage claim. After filling in the paperwork and sending in photos of the damage on 12/3/2018 we heard nothing and had to continually follow up week after week with no update. Until we were sent a piece of mail only a week ago (two months after our claim was filed) that since the item was damaged on the property of the first location (location we were moving from) and not during the actual move/drive that they were denying our claim. This is ridiculous, their insurance is a joke if it only covers damage during the drive between locations and not what happens on the two corresponding locations.
Do not use them for moves as it seems they don't honor their policy on full-insurance nor do they honor their quoted prices. Horrible customer service.
Additionally, I want to note that our movers were very hardworking and had informed us that they were a horrible company to work for who treated them extremely poorly and often underpaid them. Do not support this establishment! Read More
Stephanie H.
Las Vegas, NV
2019-02-07
We had utilized Movegreen's services and frankly they were horribly managed and their customer service is atrocious. With them being closed on the weekend with no means of communication even during business hours that is only the forefront.
We had purchased Groupons for this service and we worked with an individual named Rod, whose staff while on-site looking at the move that was pending in front of them on moving day had confirmed with us that our move could be finished within the allotted time we had paid for under their Terms and Conditions of our Groupons, so we thought great! It's just going to be smooth sailing from here.
After a miserable day of moving in the rain and still not being able to move everything that they had promised would be moved and put into the truck (which we had to rent another truck from u-haul and move on our own, it was that much stuff leftover) we were told that we were going to be charged more on top of what we already paid via our Groupons which was promised prior to the start of the move would cover their services.
Aside from being grossly overcharged and lying about coverage of their Groupons as they promised my biggest issue with MoveGreen is as follows:
After starting the remainder of our move (mentioned above, that we still had boxes and furniture remaining that needed to be moved) the next day and to move the remainder of our things. As we were moving along we discovered a huge crack in our iMac desktop computer of the screen which was clearly made by one of their moving crew as they turned the computer around and put it in the corner of the back room undoubtedly trying to hide the damage for us to find on a later date and not be held responsible.
Contacting Move Green on this issue was a nightmare as they don't have readily available contact information nor are they open on the weekends. Once again we were directed to Rod () to help with our damage claim. After filling in the paperwork and sending in photos of the damage on 12/3/2018 we heard nothing and had to continually follow up week after week with no update. Until we were sent a piece of mail only a week ago (two months after our claim was filed) that since the item was damaged on the property of the first location (location we were moving from) and not during the actual move/drive that they were denying our claim. This is ridiculous, their insurance is a joke if it only covers damage during the drive between locations and not what happens on the two corresponding locations.
Do not use them for moves as it seems they don't honor their policy on full-insurance nor do they honor their quoted prices. Horrible customer service.
Additionally, I want to note that our movers were very hardworking and had informed us that they were a horrible company to work for who treated them extremely poorly and often underpaid them. Do not support this establishment! Read More
Stephanie H.
Las Vegas, NV
2019-02-07
We had utilized Movegreen's services and frankly they were horribly managed and their customer service is atrocious. With them being closed on the weekend with no means of communication even during business hours that is only the forefront.
We had purchased Groupons for this service and we worked with an individual named Rod, whose staff while on-site looking at the move that was pending in front of them on moving day had confirmed with us that our move could be finished within the allotted time we had paid for under their Terms and Conditions of our Groupons, so we thought great! It's just going to be smooth sailing from here.
After a miserable day of moving in the rain and still not being able to move everything that they had promised would be moved and put into the truck (which we had to rent another truck from u-haul and move on our own, it was that much stuff leftover) we were told that we were going to be charged more on top of what we already paid via our Groupons which was promised prior to the start of the move would cover their services.
Aside from being grossly overcharged and lying about coverage of their Groupons as they promised my biggest issue with MoveGreen is as follows:
After starting the remainder of our move (mentioned above, that we still had boxes and furniture remaining that needed to be moved) the next day and to move the remainder of our things. As we were moving along we discovered a huge crack in our iMac desktop computer of the screen which was clearly made by one of their moving crew as they turned the computer around and put it in the corner of the back room undoubtedly trying to hide the damage for us to find on a later date and not be held responsible.
Contacting Move Green on this issue was a nightmare as they don't have readily available contact information nor are they open on the weekends. Once again we were directed to Rod () to help with our damage claim. After filling in the paperwork and sending in photos of the damage on 12/3/2018 we heard nothing and had to continually follow up week after week with no update. Until we were sent a piece of mail only a week ago (two months after our claim was filed) that since the item was damaged on the property of the first location (location we were moving from) and not during the actual move/drive that they were denying our claim. This is ridiculous, their insurance is a joke if it only covers damage during the drive between locations and not what happens on the two corresponding locations.
Do not use them for moves as it seems they don't honor their policy on full-insurance nor do they honor their quoted prices. Horrible customer service.
Additionally, I want to note that our movers were very hardworking and had informed us that they were a horrible company to work for who treated them extremely poorly and often underpaid them. Do not support this establishment! Read More
Gary H.
Huntington Beach, CA
2017-05-02
MoveGreen did an excellent job for us! Leaving our family home full of years of memories was tough as we downsized preparing for retirement. We received several quotes from movers. But once we met Nick in sales at MoveGreen we knew we wanted them. Their thorough approach and price were great. Then Nate and his crew Abraham, Isaac, Leo and Justin did a great job without incident. They helped us through this long emotional day in a most professional and caring way. We highly recommend them! Read More
Gary H.
Huntington Beach, CA
2017-05-02
MoveGreen did an excellent job for us! Leaving our family home full of years of memories was tough as we downsized preparing for retirement. We received several quotes from movers. But once we met Nick in sales at MoveGreen we knew we wanted them. Their thorough approach and price were great. Then Nate and his crew Abraham, Isaac, Leo and Justin did a great job without incident. They helped us through this long emotional day in a most professional and caring way. We highly recommend them! Read More
Gary H.
Huntington Beach, CA
2017-05-02
MoveGreen did an excellent job for us! Leaving our family home full of years of memories was tough as we downsized preparing for retirement. We received several quotes from movers. But once we met Nick in sales at MoveGreen we knew we wanted them. Their thorough approach and price were great. Then Nate and his crew Abraham, Isaac, Leo and Justin did a great job without incident. They helped us through this long emotional day in a most professional and caring way. We highly recommend them! Read More