Companies List

Philip Vivier

2021-10-04

I had a great experience when they moved me 10 months ago. In spite of two stops to load the truck, they took 7 hours in total to load and unload and broke nothing. Fantastic move with a great result. Not so much anymore. They moved me two weeks ago, same amount of furniture except for two additional sectionals, but only one stop. They took 13.5 hours! Almost double the amount of time! The tragedy is that this isn't even my complaint with them, although I do question their integrity. My issue is that they decided to remove all the legs to all of my tables when they moved me this time, and in doing so, shattered my dining room table leg. This in addition to overcharging me by $60, which they just recently refunded (10/4). I have had to call repeatedly, with no return calls and finally using a phone this morning that was not mine and therefore a different number, got them to answer. Their solution for the broken leg (moved on the 17th Sept) was to offer me a $40 cash settlement or they could have a person come out and fix it. I chose to have someone come out and fix it. I was told that the person would not be able to come out until the 20th of this month as he is very busy. When I pressed for the person's name, the company name and phone number, I was told that it's actually their employee who will be coming out. The obvious question here is how much are they breaking that he's busy for the next 16 days?! I am posting this now as when I read the reviews, there are others who have been down the same road, and when the day comes for the repair guy to show, he doesn't. Well, time will tell and I'll update you if and when they show up and do the repair. From satisfied to disappointed in 10 months. I see that you responded to this. A couple of corrections on your response. Firstly, Jamie offered me $40, not $60. I would have taken the $60. Secondly, why would I want to buy blankets from you? Here's the constructive criticism for you. It would be so easy to take care of your customer when an issue arises, but you don't. You shy away from the opportunity to fix "it". You're combative and you totally ignore them. I have two emails that were sent to you to confirm the day your repair guy is coming out. Both opened on your end, but no response. I left a message with Wade for Jamie to call me back. She never did. I also have 3 other calls that were logged, that were not returned. So - here we are. Please do the right thing. Read More

Ronny D.

Dallas, TX

2021-09-29

Worst moving experience in my life! I have moved with moving companies many times in my life and this was, by far, the absolute worst! Even though I purchased additional damage insurance through the movers for extra protection, it wasn't enough to cover repair charges for all the furniture, exercise equipment, appliances and glassware they damaged, bent, scraped or broke during the move. It was a very simple move - I had everything boxed and ready. All they had to do was pick up boxes and big furniture and put it on a truck. I paid by the hour and paid for an additional third crew member for what should have been a 6 hour job. The crew stretched it into a 14 hour ordeal to make more money. I later learned all three were on probation and subsequently fired by the company for multiple previous damages they had caused. How lucky I was to get assigned this crew! I provided pictures and repair estimates while the company stone-walled for over a year to settle damage claims. Once more for emphasis - OVER A YEAR to even try to settle and only because I kept calling them. I finally agreed to a settlement fee that did not cover repair costs so I wouldn't have to deal with them any longer. It was either that or go to mediation and I didn't have the time or luxury to take off work and go through that lengthy process. I can't emphasize this enough - RUN away from this ridiculous company! There is no integrity, no quality of service, and no customer service anywhere in it. If there was a lesser rating, I would rate it with negative stars. I don't understand how they stay in business. Take a look at the pictures. You have been warned. Worst movers I have ever seen in my life! Read More

Ronny D.

Dallas, TX

2021-09-29

Worst moving experience in my life! I have moved with moving companies many times in my life and this was, by far, the absolute worst! Even though I purchased additional damage insurance through the movers for extra protection, it wasn't enough to cover repair charges for all the furniture, exercise equipment, appliances and glassware they damaged, bent, scraped or broke during the move. It was a very simple move - I had everything boxed and ready. All they had to do was pick up boxes and big furniture and put it on a truck. I paid by the hour and paid for an additional third crew member for what should have been a 6 hour job. The crew stretched it into a 14 hour ordeal to make more money. I later learned all three were on probation and subsequently fired by the company for multiple previous damages they had caused. How lucky I was to get assigned this crew! I provided pictures and repair estimates while the company stone-walled for over a year to settle damage claims. Once more for emphasis - OVER A YEAR to even try to settle and only because I kept calling them. I finally agreed to a settlement fee that did not cover repair costs so I wouldn't have to deal with them any longer. It was either that or go to mediation and I didn't have the time or luxury to take off work and go through that lengthy process. I can't emphasize this enough - RUN away from this ridiculous company! There is no integrity, no quality of service, and no customer service anywhere in it. If there was a lesser rating, I would rate it with negative stars. I don't understand how they stay in business. Take a look at the pictures. You have been warned. Worst movers I have ever seen in my life! Read More

Ronny D.

Dallas, TX

2021-09-29

Worst moving experience in my life! I have moved with moving companies many times in my life and this was, by far, the absolute worst! Even though I purchased additional damage insurance through the movers for extra protection, it wasn't enough to cover repair charges for all the furniture, exercise equipment, appliances and glassware they damaged, bent, scraped or broke during the move. It was a very simple move - I had everything boxed and ready. All they had to do was pick up boxes and big furniture and put it on a truck. I paid by the hour and paid for an additional third crew member for what should have been a 6 hour job. The crew stretched it into a 14 hour ordeal to make more money. I later learned all three were on probation and subsequently fired by the company for multiple previous damages they had caused. How lucky I was to get assigned this crew! I provided pictures and repair estimates while the company stone-walled for over a year to settle damage claims. Once more for emphasis - OVER A YEAR to even try to settle and only because I kept calling them. I finally agreed to a settlement fee that did not cover repair costs so I wouldn't have to deal with them any longer. It was either that or go to mediation and I didn't have the time or luxury to take off work and go through that lengthy process. I can't emphasize this enough - RUN away from this ridiculous company! There is no integrity, no quality of service, and no customer service anywhere in it. If there was a lesser rating, I would rate it with negative stars. I don't understand how they stay in business. Take a look at the pictures. You have been warned. Worst movers I have ever seen in my life! Read More

Ronny D.

Dallas, TX

2021-09-29

Worst moving experience in my life! I have moved with moving companies many times in my life and this was, by far, the absolute worst! Even though I purchased additional damage insurance through the movers for extra protection, it wasn't enough to cover repair charges for all the furniture, exercise equipment, appliances and glassware they damaged, bent, scraped or broke during the move. It was a very simple move - I had everything boxed and ready. All they had to do was pick up boxes and big furniture and put it on a truck. I paid by the hour and paid for an additional third crew member for what should have been a 6 hour job. The crew stretched it into a 14 hour ordeal to make more money. I later learned all three were on probation and subsequently fired by the company for multiple previous damages they had caused. How lucky I was to get assigned this crew! I provided pictures and repair estimates while the company stone-walled for over a year to settle damage claims. Once more for emphasis - OVER A YEAR to even try to settle and only because I kept calling them. I finally agreed to a settlement fee that did not cover repair costs so I wouldn't have to deal with them any longer. It was either that or go to mediation and I didn't have the time or luxury to take off work and go through that lengthy process. I can't emphasize this enough - RUN away from this ridiculous company! There is no integrity, no quality of service, and no customer service anywhere in it. If there was a lesser rating, I would rate it with negative stars. I don't understand how they stay in business. Take a look at the pictures. You have been warned. Worst movers I have ever seen in my life! Read More

Jack W.

Thousand Oaks, CA

2021-08-28

Just an update.... I was promised repair services by Will (sketchy as he's the one that answers phones and did our estimate) but this was never followed thru with because "he can only come on weekends and they've been very busy". Eventually, I asked for a settlement because I was tired of waiting on repairs to be completed. He agreed that my offer was fair and would submit it to the owner. That was nearly 2 months ago and I haven't heard a word since. Absolutely a shameful and unprofessional way to conduct business. Don't forget this ongoing saga has now lasted over 8 MONTHS later!!!! ............. Following the move, as things are getting situated, we discovered a significant amount of damage to our items. 1) Master Bedside Table - top drawer does not close. This is high end furniture not designed to be taken apart, so I am not sure what is causing it to not close properly, but we never had an issue until the furniture was moved. 2) Desk - legs are completely broken. Mover attempted to repair onsite, but as soon as we moved from where he repaired they fell apart again. 3) Garage Shelf - one shelf has a large section at front of shelf broken. 4) Media Console - sliding stopper on door has broken 5) Outdoor Patio Chair - leg is damaged. 6) Dining Console - bottom trim piece broken off. 7) Cigar Humidor - back section was broken I submitted my claim on 1/4/2021 and have yet to receive a resolution. The only offer that was made was for $150 and they would send someone out to complete some repairs. This has not occurred.... I have sent multiple emails, left numerous voicemails with no responses whatsoever. And here we sit 5 months later. Hoping that this review will get someone's attention to take action. Read More

Abraham Sarmiento

doesn't recommend

MoveCo.net

2020-08-14

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham Sarmiento

doesn't recommend

MoveCo.net

2020-08-14

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham Sarmiento

doesn't recommend

MoveCo.net

2020-08-14

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham Sarmiento

doesn't recommend

MoveCo.net

2020-08-14

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham S.

San Francisco, CA

2020-08-13

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham S.

San Francisco, CA

2020-08-13

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham S.

San Francisco, CA

2020-08-13

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham S.

2020-08-13

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham S.

2020-08-13

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Abraham S.

2020-08-13

Let me preface by stating that I loathe having to leave negative reviews, but I feel that this one is unfortunately warranted. First of all, on the day of my move, they stated that they would arrive at 8 am. At 10:30 I finally called them and they told me that they had a system issue and that they lost all their reservations. They finally sent someone at 2 PM. My paperwork stated that there would be two 24' trucks. They sent one truck. So 6 hours late and of course they weren't able to fit all my stuff into the truck and by the time they filled their truck they had to come back the next day and finish the job. By the way, I tipped the movers on both days. Also, they left severely damaged walls - in the guest room, a hole actually went completely through the drywall. In the stairs there were two large gashes on my wall. I know these things happen and they stated that I had to file a claim online. I understand these things happen but certainly expected them to make it right. ABSOLUTELY NOT!! First off, their office staff is great, I can honestly say that Olivia at MoveCo is the only reason I'm not getting counsel involved. She was absolutely helpful and responsive. I had to follow up with them weekly just to find out the claim status. They stated that they were currently in between repair services and once they had someone firm that they would be able to send them out. Never happened. I had to reach out on two different occasion after that. I asked if they could simply just write a check to compensate the new buyers since I had just moved out. The new buyers not only had to patch up the holes and the major scratches but had to paint the walls!! The new buyers stated that the repairs would be between $250-$350 due to the fact that the walls needed to be repainted, not just repaired. I completely agree. MoveCo. got their boss Jim involved and he said "absolutely not! he can do $100". I asked for a call back, but "Jim" never called back. Instead, he had his administrator Olivia call me back and said that $100 is the best they could do. 100 freaking dollars!! Hence the reason why we're here. I'm going to have to supplement the additional $150 for a mistake that this company caused. And "Jim" didn't even have the courtesy or the fortitude to tell me himself. He'd rather his staff handle the issue. That should tell you a little of how this company is ran. DO NOT USE THIS COMPANY. PLEASE READ THE NEGATIVE REVIEWS!! Read More

Patricia J.

Detroit, MI

2019-09-11

This is how they transported our vehicle. Do have to warn you that when unloading, my bumper became caught and pulled out. They did pay for it as I took it to a near by shop but it was never the same. Just be careful when you transport a car. Secondly they left important memorabilia in their moving truck, which they called us about to let us know, but it never made it back to our house. They promised to ship it and never did. ____________________ We moved across country and we hired to pack, load and one pick up none-stop our stuff from North Dallas to Sunny Side California. The crew was very professional, they took their time to carefully wrap individually pack you can tell that they care. Upon delivery of our vehicle and our furniture, the crew they hired from California was very helpful and mindful of where things were being put at. They gingerly set up our stuff where we wanted and they did a fabulous job. Being a 3 level home with steep steps down the hill to the back yard they did a tremendous job. We are very glad we hired them to todo the job and we will definitely keep them in mind should there be a move back to Texas. In the meantime my husband and I are very happy with the service and overall Read More

Patricia J.

Detroit, MI

2019-09-11

This is how they transported our vehicle. Do have to warn you that when unloading, my bumper became caught and pulled out. They did pay for it as I took it to a near by shop but it was never the same. Just be careful when you transport a car. Secondly they left important memorabilia in their moving truck, which they called us about to let us know, but it never made it back to our house. They promised to ship it and never did. ____________________ We moved across country and we hired to pack, load and one pick up none-stop our stuff from North Dallas to Sunny Side California. The crew was very professional, they took their time to carefully wrap individually pack you can tell that they care. Upon delivery of our vehicle and our furniture, the crew they hired from California was very helpful and mindful of where things were being put at. They gingerly set up our stuff where we wanted and they did a fabulous job. Being a 3 level home with steep steps down the hill to the back yard they did a tremendous job. We are very glad we hired them to todo the job and we will definitely keep them in mind should there be a move back to Texas. In the meantime my husband and I are very happy with the service and overall Read More

Patricia J.

Detroit, MI

2019-09-11

This is how they transported our vehicle. Do have to warn you that when unloading, my bumper became caught and pulled out. They did pay for it as I took it to a near by shop but it was never the same. Just be careful when you transport a car. Secondly they left important memorabilia in their moving truck, which they called us about to let us know, but it never made it back to our house. They promised to ship it and never did. ____________________ We moved across country and we hired to pack, load and one pick up none-stop our stuff from North Dallas to Sunny Side California. The crew was very professional, they took their time to carefully wrap individually pack you can tell that they care. Upon delivery of our vehicle and our furniture, the crew they hired from California was very helpful and mindful of where things were being put at. They gingerly set up our stuff where we wanted and they did a fabulous job. Being a 3 level home with steep steps down the hill to the back yard they did a tremendous job. We are very glad we hired them to todo the job and we will definitely keep them in mind should there be a move back to Texas. In the meantime my husband and I are very happy with the service and overall Read More

Patricia J.

Detroit, MI

2019-09-11

This is how they transported our vehicle. Do have to warn you that when unloading, my bumper became caught and pulled out. They did pay for it as I took it to a near by shop but it was never the same. Just be careful when you transport a car. Secondly they left important memorabilia in their moving truck, which they called us about to let us know, but it never made it back to our house. They promised to ship it and never did. ____________________ We moved across country and we hired to pack, load and one pick up none-stop our stuff from North Dallas to Sunny Side California. The crew was very professional, they took their time to carefully wrap individually pack you can tell that they care. Upon delivery of our vehicle and our furniture, the crew they hired from California was very helpful and mindful of where things were being put at. They gingerly set up our stuff where we wanted and they did a fabulous job. Being a 3 level home with steep steps down the hill to the back yard they did a tremendous job. We are very glad we hired them to todo the job and we will definitely keep them in mind should there be a move back to Texas. In the meantime my husband and I are very happy with the service and overall Read More

Divenchy W.

Lewisville, TX

2019-03-31

Our movers were a no show on move day. My girlfriend was frantic to say the least. I quickly picked up my phone and started calling moving companies right off google and each one was booked for the day. I heard a silence and it was because my girlfriend was on the phone talking peacefully. She had, what appeared to be an envelope open with several pieces of papers and pictures out. It looked like happy people enjoying something. Just then my girlfriend said "thank you so much and see you soon." Then my girlfriend said to me," the movers are going to be 20 minutes and it's . I didn't have time to review their mailer until just now and I wish I would've gone with MoveCo instead. MoveCo sent Richard and DeLorean who saved the day by coming out on a moment notice, they were On-Time, Professional and Courteous. Thank you so much you are my hero Read More

Sam Striker

doesn't recommend

MoveCo.net

2018-09-22

Updated my review: MoveCo was over 6 hours late to helping a good friend move. Supposedly a worker was injured and they were unable to operate at full capacity. Understandable circumstance. However, when my friend asked MoveCo if they would compensate her in some way for being extremely late (because by the time MoveCo showed up it was raining and most all of her help was gone), they said they would offer her no discount and were ready to pull the movers. They sent 3 movers instead of 2. That was their form of compensation. The part about this is that is extremely bothersome is that it wasn't until she and I posted negative reviews that they decided to do something about it. The company reached out to us and asked us to remove the reviews and they would refund her $100. After she said no, the owner accused her of extortion. They ended up refunding her the $100 anyways. Which was nice, but laughable in light of what she spent. Let's make a business lesson out of this: they should have taken the hit and refunded her the whole amount without question. Why? Because they would have had at least 2 referral-customers for life. Which would have turned into more jobs for them- making up for the loss of the initial job. Positive reviews, word of mouth referrals, etc. But because of what they decided to do, they now have at least 2 people who will always deter customers from using their service. In business, there are things that happen that are out of your control. And when these bad things do happen, you have to prioritize the customer. They couldn't control somebody getting injured, thus they couldn't control them being over 6 hours late. But they can control refunds. I do not recommend MoveCo.Net Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Clay Elliott

2018-08-13

What was supposed to be a wonderful experience turned into a calamity to likes of which I could have never expected. My wife called to book these movers and they showed us their true colors on day 1. To be fair the first incident was a miscommunication and caused us to have to reschedule from Saturday to Sunday. Secondly when the crew showed up to our apartment, they showed up without the contract which they told us they legally couldn’t start work without it. So one of the crew left to go get it only to show up almost two hours later. From this point they finally start loading up, and I notice that the truck isn’t going to hold all of my household belongings. I ask them if they’re going to be able to fill the truck and we’re told “Yeah it will all fit.” From here, my apartment I am moving out of becomes damaged, my daughter’s box spring gets punctured, and they come back and say, “I don’t think it’s going to fit everything. We need to make two trips.” As I was watching them pack the truck it was quite evident they’re not that experienced in packing a truck. What really get’s under my skin is that my wife urged them to send an estimator out to the house to determine the size of crew and vehicles needed. They told us “Nah, if you’re packed still, it should fit.” Again, we urged them to send someone out to be sure. One of the owners did get on the phone with my wife and tried to make it sound like it was our fault when they didn’t come and estimate. They get to the new location and I instruct the driver on where to park, apparently what was understood was to try and back a 25’ truck into a driveway that barely houses a full size SUV. At the time I was trying to unload my personal vehicle out of sight and didn’t notice what exactly was taking place (mistake on my part). My wife notices what’s going on and addresses the situation. The driver at this point says it is getting to stressful, and shuts down the truck, locks the back door and tells us they’re taking our stuff back to “the yard” and someone else can unload it another day. I told the driver that wasn’t going to happen and let’s get the supervisor on the phone. They tell us we have to make the remainder of the payment in full before they will start unloading and they will not be making the return trip for the rest of our belongings. So in summation they start late, didn’t do the full job we hired them to do, they damage my home, they damage my belongings, they damage my yard and then when confronted about the slow sloppy service we’re getting, they get upset and threaten to leave with my stuff still in the truck. Lastly, just to throw salt into the wound, when we called to talk with the supervisors about the goings on, they constantly dumped our call to voicemail and continue to avoid us. I would not recommend this group to my worst enemy. Read More

Nicole E.

Keller, TX

2018-08-12

TERRIBLE! THE WORST EVER! Trust me...this is my 5th home purchase! They are not professional movers, drag their feet to make you pay more, complain about being tired while on the job, damaged my apartment I was moving out of and my new home! When I called the manager, he kept dropping my calls to voicemail. Here is a clue...Treat your customers with respect...they are the ONLY reason you are in business! I will also be filing a BBB complaint as well! THIS COMPANY IS SHADY! The way they packed the truck, so evident that they have no clue..ran out of space, left the contract at the office, made me wait an hour for them to go get it..and when I expressed my concern...tried to keep my belongings! DO NOT USE THIS COMPANY! THEY MADE A HAPPY DAY THE WORST! I know what a professional mover does and they are not it! Feel pretty sorry for the next person that hires them, they have terrible reviews all over the internet and a lots of BBB complaints! Read More

Nicole E.

Keller, TX

2018-08-12

TERRIBLE! THE WORST EVER! Trust me...this is my 5th home purchase! They are not professional movers, drag their feet to make you pay more, complain about being tired while on the job, damaged my apartment I was moving out of and my new home! When I called the manager, he kept dropping my calls to voicemail. Here is a clue...Treat your customers with respect...they are the ONLY reason you are in business! I will also be filing a BBB complaint as well! THIS COMPANY IS SHADY! The way they packed the truck, so evident that they have no clue..ran out of space, left the contract at the office, made me wait an hour for them to go get it..and when I expressed my concern...tried to keep my belongings! DO NOT USE THIS COMPANY! THEY MADE A HAPPY DAY THE WORST! I know what a professional mover does and they are not it! Feel pretty sorry for the next person that hires them, they have terrible reviews all over the internet and a lots of BBB complaints! Read More

Nicole E.

Keller, TX

2018-08-12

TERRIBLE! THE WORST EVER! Trust me...this is my 5th home purchase! They are not professional movers, drag their feet to make you pay more, complain about being tired while on the job, damaged my apartment I was moving out of and my new home! When I called the manager, he kept dropping my calls to voicemail. Here is a clue...Treat your customers with respect...they are the ONLY reason you are in business! I will also be filing a BBB complaint as well! THIS COMPANY IS SHADY! The way they packed the truck, so evident that they have no clue..ran out of space, left the contract at the office, made me wait an hour for them to go get it..and when I expressed my concern...tried to keep my belongings! DO NOT USE THIS COMPANY! THEY MADE A HAPPY DAY THE WORST! I know what a professional mover does and they are not it! Feel pretty sorry for the next person that hires them, they have terrible reviews all over the internet and a lots of BBB complaints! Read More

Nicole E.

Keller, TX

2018-08-12

TERRIBLE! THE WORST EVER! Trust me...this is my 5th home purchase! They are not professional movers, drag their feet to make you pay more, complain about being tired while on the job, damaged my apartment I was moving out of and my new home! When I called the manager, he kept dropping my calls to voicemail. Here is a clue...Treat your customers with respect...they are the ONLY reason you are in business! I will also be filing a BBB complaint as well! THIS COMPANY IS SHADY! The way they packed the truck, so evident that they have no clue..ran out of space, left the contract at the office, made me wait an hour for them to go get it..and when I expressed my concern...tried to keep my belongings! DO NOT USE THIS COMPANY! THEY MADE A HAPPY DAY THE WORST! I know what a professional mover does and they are not it! Feel pretty sorry for the next person that hires them, they have terrible reviews all over the internet and a lots of BBB complaints! Read More

Emma M.

Grapevine, TX

2017-04-02

Do NOT use them! Unless you want all your stuff broken and left unassembled as well as shady movers in your home who seem like it is their first time ever moving. If i could give them 0 stars I would. They broke and/or scratched every peice of furniture of ours including our baby's crib and stripped the bolts spending an hour to disassemble it and then did not even put it together because they know they broke it. Thet damaged the doors of our old apartment and new home. In addition, they took doors off the bolts and left them out and said they are done for the day and drove off. We have a small two bedroom apartment and didnt even have our living room moved and it took them the same amount of time to move than it took movers a few weeks ago at my parents home who is three times the size. I am just hoping their office staff will be more attentive than their movers. Read More

Emma M.

Grapevine, TX

2017-04-02

Do NOT use them! Unless you want all your stuff broken and left unassembled as well as shady movers in your home who seem like it is their first time ever moving. If i could give them 0 stars I would. They broke and/or scratched every peice of furniture of ours including our baby's crib and stripped the bolts spending an hour to disassemble it and then did not even put it together because they know they broke it. Thet damaged the doors of our old apartment and new home. In addition, they took doors off the bolts and left them out and said they are done for the day and drove off. We have a small two bedroom apartment and didnt even have our living room moved and it took them the same amount of time to move than it took movers a few weeks ago at my parents home who is three times the size. I am just hoping their office staff will be more attentive than their movers. Read More

Emma M.

Grapevine, TX

2017-04-02

Do NOT use them! Unless you want all your stuff broken and left unassembled as well as shady movers in your home who seem like it is their first time ever moving. If i could give them 0 stars I would. They broke and/or scratched every peice of furniture of ours including our baby's crib and stripped the bolts spending an hour to disassemble it and then did not even put it together because they know they broke it. Thet damaged the doors of our old apartment and new home. In addition, they took doors off the bolts and left them out and said they are done for the day and drove off. We have a small two bedroom apartment and didnt even have our living room moved and it took them the same amount of time to move than it took movers a few weeks ago at my parents home who is three times the size. I am just hoping their office staff will be more attentive than their movers. Read More

Emma M.

Grapevine, TX

2017-04-02

Do NOT use them! Unless you want all your stuff broken and left unassembled as well as shady movers in your home who seem like it is their first time ever moving. If i could give them 0 stars I would. They broke and/or scratched every peice of furniture of ours including our baby's crib and stripped the bolts spending an hour to disassemble it and then did not even put it together because they know they broke it. Thet damaged the doors of our old apartment and new home. In addition, they took doors off the bolts and left them out and said they are done for the day and drove off. We have a small two bedroom apartment and didnt even have our living room moved and it took them the same amount of time to move than it took movers a few weeks ago at my parents home who is three times the size. I am just hoping their office staff will be more attentive than their movers. Read More

EDWARD G.

2008-10-01

DaVinci from MoveCo.net provided an estimate for the move that included wrapping furniture in blankets. None of that happened. Almost every piece of furniture was damaged, including large gashes in the dining room table, bench torn upholstery. Additionally, their moving truck hit our Live Oak tree, put a softball sized hole in their trailer, and they refused to pay for the tree damage. The damage to our furniture probably occurred as a result of hitting the tree. The movers were verbally arguing with one another during the move, and all we wanted was for them to leave. Unfortunately, the owner sent us a letter saying they filed for bankruptcy (who knows if it was true). We tried to get MoveCo to repair the damage, and Duke the owner refused to return my calls. My wife finally got through, and he made offensive remarks to her. This was the worst experience we have ever had with any service provider. We are now working with their insurance carrier, who is busy on Hurricane Ike. Read More

Erika R.

2007-08-26

I spoke with several people at MoveCo about the damage to our floors, but was never able to make much progress. They sent a furniture repair company out to putty and dye the scratch. The repairman did not know anything about wood floors, finishes, or repair. When he came to our house, he was incredibly rude and defensive when we asked him what he planned for repairing the scratch. We told MoveCo this company was unacceptable, they told us to get an estimate from someone else for repairs. We did and they said it was too high. They told me to get another estimate, so we got 2 more. They dismissed both as too much and would only offered $80 or their furniture repairman. Duke (owner) was dismissive and rude. It was always hard to get anyone at MoveCo to return calls or email. Eventually we took the $80 to just get on with life. Read More

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