Move Star Moving & Storage
Reviews 284 | Images 3
4.68
4730 Simonton Rd.,Farmers Branch,TX 75244
Moving Services:Local Movers, Long Distance Movers, Office Movers, Commercial Relocation
Move Star Moving & Storage Moving Stories
Todd Hedrick
2023-11-12
After a horrific move the last move, we went with a friend’s recommendation for MoveStar. To say the least we still had some PTSD from before. OMG what an awesome experience! The guys showed up on time, communicated constantly and were fast efficient professional courteous and above all NICE! Thank you for making this move effortless ⭐️⭐️⭐️⭐️⭐️ Read More
S S.
Dallas, TX
2016-12-17
WARNING: Movestar was referred to me by friends who used them many times with positive results. My experience was entirely negative and different
My move was estimated at 7-8 hours; it took them 10.25 hours!!!! I moved 1.5 blocks away, from a 2 bedroom condo to another 2 bedroom condo.
I had paid for " extra valuation", which I HIGHLY recommend, as it protects you for damage.
They broke an antique side table of mine ( which I'm allowing them to repair, after meeting the nicest longtime employee, who does their repairs) as well as they broke off the corner off my highly valued, irreplaceable, antique dining table. I had paid for extra valuation up to $5000, and they were very reluctant in allowing me this proper repair. They repeatedly tried to force me to use their in -house refinisher who came out to see my table, and clearly was not familiar with mid-century antique refinishing. After arguing and pressuring me, they agreed to allow me to use my refinisher ( it is my legal right I was informed by lawyer/friend) who came in with a reasonable estimate ( $850 to refinish entire table), with an understanding that it could go a bit over, I warned them in writing.
In the end it went $150 over and they would not pay the difference. I am also having to pay $150 this table (that they damaged), delivered to my house.
This is a spotty organization.
The one fellow who did truly help , who has worked there a long time, Gus, was an extremely nice guy, but clearly had to act against me at one point , under the pressure of the owner. The other fellow who fixed my side table, Robin, was a gentleman as well. So apologies to both of these guys. They are longtime employees and great guys. It's about the owner's harsh attitudes, that I take issue and warn you against.
I would steer clear of this company unless you are fully aware that they are looking to take advantage of you wherever they can. Be prepared. Read More
S S.
Dallas, TX
2016-12-17
WARNING: Movestar was referred to me by friends who used them many times with positive results. My experience was entirely negative and different
My move was estimated at 7-8 hours; it took them 10.25 hours!!!! I moved 1.5 blocks away, from a 2 bedroom condo to another 2 bedroom condo.
I had paid for " extra valuation", which I HIGHLY recommend, as it protects you for damage.
They broke an antique side table of mine ( which I'm allowing them to repair, after meeting the nicest longtime employee, who does their repairs) as well as they broke off the corner off my highly valued, irreplaceable, antique dining table. I had paid for extra valuation up to $5000, and they were very reluctant in allowing me this proper repair. They repeatedly tried to force me to use their in -house refinisher who came out to see my table, and clearly was not familiar with mid-century antique refinishing. After arguing and pressuring me, they agreed to allow me to use my refinisher ( it is my legal right I was informed by lawyer/friend) who came in with a reasonable estimate ( $850 to refinish entire table), with an understanding that it could go a bit over, I warned them in writing.
In the end it went $150 over and they would not pay the difference. I am also having to pay $150 this table (that they damaged), delivered to my house.
This is a spotty organization.
The one fellow who did truly help , who has worked there a long time, Gus, was an extremely nice guy, but clearly had to act against me at one point , under the pressure of the owner. The other fellow who fixed my side table, Robin, was a gentleman as well. So apologies to both of these guys. They are longtime employees and great guys. It's about the owner's harsh attitudes, that I take issue and warn you against.
I would steer clear of this company unless you are fully aware that they are looking to take advantage of you wherever they can. Be prepared. Read More