Metropolitan Van & Storage
Reviews 29 | Images 1
3.52
2195 Leghorn Street Mountain View, CA 94043
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Office Movers, Military Movers, Commercial Relocation
Agent Of
Metropolitan Van & Storage Moving Stories
John E.
San Diego, CA
2022-07-19
We hired them to move our furniture and belongings to a new home. Our old house is on a narrow street so they brought a mid size truck then loaded our stuff onto a larger truck at a depot. The truck they brought was too small and they had to cram all our stuff in. They ignored our suggestion to take the leaf out of our heavy dining room table and slid the table top into a narrow gap on top of a large pile of boxes. They also turned my loaded toolbox onto its side, jamming all the drawers. Apparently the table top fell out of the truck; it was destroyed. Approximately 4.5" was broken off the end of the table and shattered into small pieces. The driver argued that he had "a guy" who could fix it for about $200. Of course his guy didn't show up. When we called the company, they told us that we had to pay them $500 and only then would they tell us who the repair person was who we would have to take it to. Our own furniture repair expert said that it couldn't be repaired. The company ghosted us until we asked a lawyer friend to contact them. It then became clear that their own furniture repair person had told them it could not be repaired. They were just trying to sucker us into paying them an extra $500. Thanks to the lawyer, we eventually got a payment of $1000, about 1/2 the replacement value of the table. Another more minor thing: they disassembled my bike without telling me and reassembled it wrong putting the front fork backwards. Fortunately I spotted it the first time I went to ride it because a reversed fork is very dangerous. Read More