Companies List

Jessica S.

Murfreesboro, TN

2022-09-18

This company really does deserve the 5 stars given. Were a military family whose stuff got caught in the port strikes so it took right at 6 months to receive our household goods. Every so often I would call metropolitan van and storage to see if there were any updates, even though there wasn't they were always very friendly and professional. As soon as our stuff was unloaded at the port they called me immediately to schedule delivery. We knew about it before our transportation office did. James who delivered the stuff also deserves 5 stars. He called me a few days before delivery to say he was on the way and told me when to expect the delivery. He was right on time and ready to go upon arrival. During delivery James did a good job protecting the floor and door frames to prevent damage, and had all of the necessary paperwork available to sign. Everything was very organized and moved smoothly! The biggest win is the only things broken we're some ceramic flowerpots, and dishes that were probably broken before they even left the coast of Korea, so I'm very pleased with how well our stuff was cared for during its time with metropolitan van and storage! Military families know that sometimes moving companies can be crappy, so if you're reading this as a military family rest assured that you were assigned a really good company. Thank you again to everyone that had a hand in getting our stuff to us! Read More

Jessica S.

Murfreesboro, TN

2022-09-18

This company really does deserve the 5 stars given. Were a military family whose stuff got caught in the port strikes so it took right at 6 months to receive our household goods. Every so often I would call metropolitan van and storage to see if there were any updates, even though there wasn't they were always very friendly and professional. As soon as our stuff was unloaded at the port they called me immediately to schedule delivery. We knew about it before our transportation office did. James who delivered the stuff also deserves 5 stars. He called me a few days before delivery to say he was on the way and told me when to expect the delivery. He was right on time and ready to go upon arrival. During delivery James did a good job protecting the floor and door frames to prevent damage, and had all of the necessary paperwork available to sign. Everything was very organized and moved smoothly! The biggest win is the only things broken we're some ceramic flowerpots, and dishes that were probably broken before they even left the coast of Korea, so I'm very pleased with how well our stuff was cared for during its time with metropolitan van and storage! Military families know that sometimes moving companies can be crappy, so if you're reading this as a military family rest assured that you were assigned a really good company. Thank you again to everyone that had a hand in getting our stuff to us! Read More

Erin S.

Benicia, CA

2020-10-06

AWFUL...DO NOT USE. We hired these guys to move one piano, we even purchased the "Full value protection" they offer. These guys dragged the piano down our porch stairs ruining each one as they went along. The management and owner, Rob, Jeff and Dennis, acknowledged they ruined our porch stairs, and stated they would have only their contractor fix it, as he was the "cheapest guy". Owner, Jeff said they would provide a quote. The quote provided was just a dollar amount with no scope of work attached. We reached out to them via, phone, email and certified mail. No response. We are now taking steps to move to small claims. BEWARE....SEE PHOTOS ATTACHED Read More

Erin S.

Benicia, CA

2020-10-06

AWFUL...DO NOT USE. We hired these guys to move one piano, we even purchased the "Full value protection" they offer. These guys dragged the piano down our porch stairs ruining each one as they went along. The management and owner, Rob, Jeff and Dennis, acknowledged they ruined our porch stairs, and stated they would have only their contractor fix it, as he was the "cheapest guy". Owner, Jeff said they would provide a quote. The quote provided was just a dollar amount with no scope of work attached. We reached out to them via, phone, email and certified mail. No response. We are now taking steps to move to small claims. BEWARE....SEE PHOTOS ATTACHED Read More

Erin S.

Benicia, CA

2020-10-06

AWFUL...DO NOT USE. We hired these guys to move one piano, we even purchased the "Full value protection" they offer. These guys dragged the piano down our porch stairs ruining each one as they went along. The management and owner, Rob, Jeff and Dennis, acknowledged they ruined our porch stairs, and stated they would have only their contractor fix it, as he was the "cheapest guy". Owner, Jeff said they would provide a quote. The quote provided was just a dollar amount with no scope of work attached. We reached out to them via, phone, email and certified mail. No response. We are now taking steps to move to small claims. BEWARE....SEE PHOTOS ATTACHED Read More

Rod N.

CA, CA

2017-06-23

2 months ago we Moved (see previous yelp) a few days ago the Owner reached out to me and apologized for the overestimation and promptly returned $1200 (see pic) Previously, I gave 1 star for movers zero for company, I would now like to give back 3 stars for the ownership, in honoring their deal. I hold back one star for the entire experience. But, ANYONE reading this can see that the one sore spot was addressed and that the ownership did not just let this slide by, which they could've easily done. Instead, they went back 2 months later and fixed it!! I have to commend them not only for honoring the agreement, but, to me, it personally shows that they care about their reputation and their commitment to clients. 4 out of 5 stars (5 stars is reserved for a great experience the first time around) METROPOLITAN MOVERS IS GOOD IN MY BOOK after they fixed my gripe. Thank you Dennis. Read More

Brian T.

Castle Rock, CO

2017-06-20

Horrible experience. Got an estimate, "not to exceed" for our move from Bay Area to Colorado. After that...nothing. My rep went AWOL and no one else had any follow up and I was the one making calls/emails checking in on things. The movers at the pickup were great. Delivery, not so much as they were hurrying to get to another move--constantly dropping boxes. Things went relatively smoothly at the pickup until they ran out of room on the truck and had to call for a second truck, (bobtail). We were told the smalller truck would follow the larger truck to CO. Yeah right. They took our stuff back to the yard and completely re-packed/stuffed the larger truck. No regard to Fragile stickers, (used 4 for each box), no regard to "do not stack". They opened larger boxes that were closed and stuffed other items inside and re-tapped. Dissasembled furnature and didn't put back together at destination. Also dissasembled other items, (golf organizer, etc) and delivered them in pieces for me to put back together. Essentially, they did everything they could to stuff our stuff in a too-small truck with no regard to our belongings. Simply, this company does not care. I would have spent more money on someone else that cares about people and what they do. Read More

Brian T.

Castle Rock, CO

2017-06-20

Horrible experience. Got an estimate, "not to exceed" for our move from Bay Area to Colorado. After that...nothing. My rep went AWOL and no one else had any follow up and I was the one making calls/emails checking in on things. The movers at the pickup were great. Delivery, not so much as they were hurrying to get to another move--constantly dropping boxes. Things went relatively smoothly at the pickup until they ran out of room on the truck and had to call for a second truck, (bobtail). We were told the smalller truck would follow the larger truck to CO. Yeah right. They took our stuff back to the yard and completely re-packed/stuffed the larger truck. No regard to Fragile stickers, (used 4 for each box), no regard to "do not stack". They opened larger boxes that were closed and stuffed other items inside and re-tapped. Dissasembled furnature and didn't put back together at destination. Also dissasembled other items, (golf organizer, etc) and delivered them in pieces for me to put back together. Essentially, they did everything they could to stuff our stuff in a too-small truck with no regard to our belongings. Simply, this company does not care. I would have spent more money on someone else that cares about people and what they do. Read More

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