Metropolitan Van & Storage
Reviews 78 | Images 4
4.18
2250 South Watney Way, Fairfield, CA 94533, USA
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Office Movers, Commercial Relocation
Years In Business: 10
Agent Of
Metropolitan Van & Storage Moving Stories
Deanna Weaver
2021-11-26
Our move was scheduled to span two days. Barry was our estimator and made the assessment seamless and easy. Day 1: Drew and JoJo were our movers and did an extremely thorough and detailed job. Every item was wrapped individually and with multiple layers of paper and labeled accordingly. At the end of day 1, a few items remained to be packed on Day 2.
Day 2: Two different movers arrived, which were RJ and Tom. Immediately, the service declined. Their attitudes were poor and they didn’t seem like they wanted to be there. They did not wrap or pack the remaining items and loaded them in the truck as is. Our dining room table and couch was not wrapped or protected but Drew the day prior wrapped and protected our other couch. RJ then put a hole in our wall with a less than 10 pound stand. Although he called maintenance, nobody was able to make the repair costing us our security deposit. Our washer and dryer arrived scratched and broken. We have broken dishes, broken storage containers, etc. The company was unapologetic & simply informed me what forms were available for a claim.
When unloading, the boxes were partially off loaded by room and the remaining large boxes were left in the garage. The boxes were not offered to be unpacked although we were told the day prior the option would be available. Multiple times, RJ said “we’re not usually this sloppy” and continued to do a horrendous job. If booking with this company, I’d ensure RJ and Tom are not allowed anywhere near your belongings. The photos attached are only what we’ve noticed in the preliminary check of our stuff. Read More
Deanna Weaver
2021-11-26
Our move was scheduled to span two days. Barry was our estimator and made the assessment seamless and easy. Day 1: Drew and JoJo were our movers and did an extremely thorough and detailed job. Every item was wrapped individually and with multiple layers of paper and labeled accordingly. At the end of day 1, a few items remained to be packed on Day 2.
Day 2: Two different movers arrived, which were RJ and Tom. Immediately, the service declined. Their attitudes were poor and they didn’t seem like they wanted to be there. They did not wrap or pack the remaining items and loaded them in the truck as is. Our dining room table and couch was not wrapped or protected but Drew the day prior wrapped and protected our other couch. RJ then put a hole in our wall with a less than 10 pound stand. Although he called maintenance, nobody was able to make the repair costing us our security deposit. Our washer and dryer arrived scratched and broken. We have broken dishes, broken storage containers, etc. The company was unapologetic & simply informed me what forms were available for a claim.
When unloading, the boxes were partially off loaded by room and the remaining large boxes were left in the garage. The boxes were not offered to be unpacked although we were told the day prior the option would be available. Multiple times, RJ said “we’re not usually this sloppy” and continued to do a horrendous job. If booking with this company, I’d ensure RJ and Tom are not allowed anywhere near your belongings. The photos attached are only what we’ve noticed in the preliminary check of our stuff. Read More
Deanna Weaver
2021-11-26
Our move was scheduled to span two days. Barry was our estimator and made the assessment seamless and easy. Day 1: Drew and JoJo were our movers and did an extremely thorough and detailed job. Every item was wrapped individually and with multiple layers of paper and labeled accordingly. At the end of day 1, a few items remained to be packed on Day 2.
Day 2: Two different movers arrived, which were RJ and Tom. Immediately, the service declined. Their attitudes were poor and they didn’t seem like they wanted to be there. They did not wrap or pack the remaining items and loaded them in the truck as is. Our dining room table and couch was not wrapped or protected but Drew the day prior wrapped and protected our other couch. RJ then put a hole in our wall with a less than 10 pound stand. Although he called maintenance, nobody was able to make the repair costing us our security deposit. Our washer and dryer arrived scratched and broken. We have broken dishes, broken storage containers, etc. The company was unapologetic & simply informed me what forms were available for a claim.
When unloading, the boxes were partially off loaded by room and the remaining large boxes were left in the garage. The boxes were not offered to be unpacked although we were told the day prior the option would be available. Multiple times, RJ said “we’re not usually this sloppy” and continued to do a horrendous job. If booking with this company, I’d ensure RJ and Tom are not allowed anywhere near your belongings. The photos attached are only what we’ve noticed in the preliminary check of our stuff. Read More
Deanna Weaver
2021-11-26
Our move was scheduled to span two days. Barry was our estimator and made the assessment seamless and easy. Day 1: Drew and JoJo were our movers and did an extremely thorough and detailed job. Every item was wrapped individually and with multiple layers of paper and labeled accordingly. At the end of day 1, a few items remained to be packed on Day 2.
Day 2: Two different movers arrived, which were RJ and Tom. Immediately, the service declined. Their attitudes were poor and they didn’t seem like they wanted to be there. They did not wrap or pack the remaining items and loaded them in the truck as is. Our dining room table and couch was not wrapped or protected but Drew the day prior wrapped and protected our other couch. RJ then put a hole in our wall with a less than 10 pound stand. Although he called maintenance, nobody was able to make the repair costing us our security deposit. Our washer and dryer arrived scratched and broken. We have broken dishes, broken storage containers, etc. The company was unapologetic & simply informed me what forms were available for a claim.
When unloading, the boxes were partially off loaded by room and the remaining large boxes were left in the garage. The boxes were not offered to be unpacked although we were told the day prior the option would be available. Multiple times, RJ said “we’re not usually this sloppy” and continued to do a horrendous job. If booking with this company, I’d ensure RJ and Tom are not allowed anywhere near your belongings. The photos attached are only what we’ve noticed in the preliminary check of our stuff. Read More