Merit Moving Systems
Reviews 78 | Images 10
4.58
72050 Varner Rd. Thousand Palms, CA 92276
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Office Movers, Military Movers, Moving Brokers, Commercial Relocation
Merit Moving Systems Moving Stories
Brianna H.
Pflugerville, TX
2023-11-23
Mayflower STOLE from us and denied it.
This was a nightmare of a moving experience... We hired Mayflower and they contracted us out to multiple different companies, so I will be posting this review to every associated company. Beware of these companies. All they care about is lining their pockets. Mayflower Transit, Figueroa Relocation, United Van Lines, Merit Moving Systems, Unigroup.
We moved from Menifee, CA to Pflugerville, TX. Our move date was Oct. 31, 2022. Before the initial moving date, we received a call from a Merit Moving Systems associate informing us that the truck scheduled to pick up our items had broken down in transit. Consequently, in order to make it to our required moving date, they needed to send a substitute truck.
The movers from that truck hastily packed and labeled everything in the house. I distinctly remember having to stop them several times to keep them from taking boxes/ packages that weren't meant to be loaded on their truck - that didn't even have the moving stickers on them! These movers were so careless and irresponsible they left behind their company paperwork book plus a roll of numbered stickers for the moving boxes!
When they finished they asked us to sign a form, consenting that everything was on board the now fully packed truck. Most of the items listed on the documents that we signed were labeled as some variant of "PBO - box" ranging from small, medium, and large. It was impossible to tell what a significant portion of the items were as everything was so vaguely described, but the house was completely empty, so we assumed that list included everything that was packed. That included a free dining set our neighbor gifted us as the movers were loading up the truck. Our things were then taken to Merit's warehouse in Thousand Palms, CA, where it was unloaded days later to the original moving truck. Our estimated delivery date was between November 4 and November 10. They, of course, arrived on the last day.
When the Mayflower moving truck finally arrived, several items were without the numbered sticker and a notable missing item was the dining set. We called Merit and were informed that the original movers did not label the set, therefore it was not included in our inventory list. Evidently, they deemed it to be given to them and took it home. Although this was very frustrating, we gave them the benefit of the doubt and assumed it was just a miscommunication.
The primary issue now was figuring out whether or not we had all
the items that corresponded with the missing tracking stickers, which was difficult because, again, most of the missing items were labeled as PBO - box. A third of our boxes arrived at our new address ripped open, crushed, or damaged. To my horror, I watched as these movers would stack the crushed boxes at the bottom and lay heavy boxes on top of them. I'm surprised more of our stuff wasn't broken! Our flat screen tv was cracked (claimed and got reimbursed for it), despite it being in a brand new tv moving box. There was no respect for our stuff. One of the movers even advertised his own moving service as he had us sign the Mayflower forms!
The movers wouldn't leave unless we signed the paper saying we had everything. There were multiple boxes unaccounted for and about a dozen boxes that didn't even have moving stickers on them. They ran around the house counting them and said they found them all so we trusted them and signed. Months go by and we are unpacked, then realize there are boxes missing. Our tv mount was missing and one of our video game collectables boxes (Super Nintendo and dozens of games).
We filed a claim asking for Mayflower to locate our missing items.
They eventually responded back that the trace came back with no results and they had lost these items. We were then asked to submit information about the value of these items such as receipts or links to online stores where they
can be repurchased. A lot of these items were very precious sentimental items from my childhood that I definitely do not have receipts for as they're nearly 30 years old. So, I meticulously found every item online and sent them links to show the cost of replacing them, which came to a total of $2,858. After roughly four months of back and forth with Merit and Unigroup, the claims team denied our claim, because I had signed the release form when the truck driver left on November 10th.
It's been a year long battle and Mayflower refuses to compensate us. We will obviously never use them again. In fact, we will probably never trust any moving company ever again. Our stuff did not just vanish into thin air. They either have it and misplaced it or their movers stole it like they did the table set. We just want our stuff back. We don't care about the tv mount, we just want the Super Nintendo returned to us. It is very sentimental and holds a lot of precious childhood memories. Read More
Brianna H.
Pflugerville, TX
2023-11-23
Mayflower STOLE from us and denied it.
This was a nightmare of a moving experience... We hired Mayflower and they contracted us out to multiple different companies, so I will be posting this review to every associated company. Beware of these companies. All they care about is lining their pockets. Mayflower Transit, Figueroa Relocation, United Van Lines, Merit Moving Systems, Unigroup.
We moved from Menifee, CA to Pflugerville, TX. Our move date was Oct. 31, 2022. Before the initial moving date, we received a call from a Merit Moving Systems associate informing us that the truck scheduled to pick up our items had broken down in transit. Consequently, in order to make it to our required moving date, they needed to send a substitute truck.
The movers from that truck hastily packed and labeled everything in the house. I distinctly remember having to stop them several times to keep them from taking boxes/ packages that weren't meant to be loaded on their truck - that didn't even have the moving stickers on them! These movers were so careless and irresponsible they left behind their company paperwork book plus a roll of numbered stickers for the moving boxes!
When they finished they asked us to sign a form, consenting that everything was on board the now fully packed truck. Most of the items listed on the documents that we signed were labeled as some variant of "PBO - box" ranging from small, medium, and large. It was impossible to tell what a significant portion of the items were as everything was so vaguely described, but the house was completely empty, so we assumed that list included everything that was packed. That included a free dining set our neighbor gifted us as the movers were loading up the truck. Our things were then taken to Merit's warehouse in Thousand Palms, CA, where it was unloaded days later to the original moving truck. Our estimated delivery date was between November 4 and November 10. They, of course, arrived on the last day.
When the Mayflower moving truck finally arrived, several items were without the numbered sticker and a notable missing item was the dining set. We called Merit and were informed that the original movers did not label the set, therefore it was not included in our inventory list. Evidently, they deemed it to be given to them and took it home. Although this was very frustrating, we gave them the benefit of the doubt and assumed it was just a miscommunication.
The primary issue now was figuring out whether or not we had all
the items that corresponded with the missing tracking stickers, which was difficult because, again, most of the missing items were labeled as PBO - box. A third of our boxes arrived at our new address ripped open, crushed, or damaged. To my horror, I watched as these movers would stack the crushed boxes at the bottom and lay heavy boxes on top of them. I'm surprised more of our stuff wasn't broken! Our flat screen tv was cracked (claimed and got reimbursed for it), despite it being in a brand new tv moving box. There was no respect for our stuff. One of the movers even advertised his own moving service as he had us sign the Mayflower forms!
The movers wouldn't leave unless we signed the paper saying we had everything. There were multiple boxes unaccounted for and about a dozen boxes that didn't even have moving stickers on them. They ran around the house counting them and said they found them all so we trusted them and signed. Months go by and we are unpacked, then realize there are boxes missing. Our tv mount was missing and one of our video game collectables boxes (Super Nintendo and dozens of games).
We filed a claim asking for Mayflower to locate our missing items.
They eventually responded back that the trace came back with no results and they had lost these items. We were then asked to submit information about the value of these items such as receipts or links to online stores where they
can be repurchased. A lot of these items were very precious sentimental items from my childhood that I definitely do not have receipts for as they're nearly 30 years old. So, I meticulously found every item online and sent them links to show the cost of replacing them, which came to a total of $2,858. After roughly four months of back and forth with Merit and Unigroup, the claims team denied our claim, because I had signed the release form when the truck driver left on November 10th.
It's been a year long battle and Mayflower refuses to compensate us. We will obviously never use them again. In fact, we will probably never trust any moving company ever again. Our stuff did not just vanish into thin air. They either have it and misplaced it or their movers stole it like they did the table set. We just want our stuff back. We don't care about the tv mount, we just want the Super Nintendo returned to us. It is very sentimental and holds a lot of precious childhood memories. Read More
Brianna H.
Pflugerville, TX
2023-11-23
Mayflower STOLE from us and denied it.
This was a nightmare of a moving experience... We hired Mayflower and they contracted us out to multiple different companies, so I will be posting this review to every associated company. Beware of these companies. All they care about is lining their pockets. Mayflower Transit, Figueroa Relocation, United Van Lines, Merit Moving Systems, Unigroup.
We moved from Menifee, CA to Pflugerville, TX. Our move date was Oct. 31, 2022. Before the initial moving date, we received a call from a Merit Moving Systems associate informing us that the truck scheduled to pick up our items had broken down in transit. Consequently, in order to make it to our required moving date, they needed to send a substitute truck.
The movers from that truck hastily packed and labeled everything in the house. I distinctly remember having to stop them several times to keep them from taking boxes/ packages that weren't meant to be loaded on their truck - that didn't even have the moving stickers on them! These movers were so careless and irresponsible they left behind their company paperwork book plus a roll of numbered stickers for the moving boxes!
When they finished they asked us to sign a form, consenting that everything was on board the now fully packed truck. Most of the items listed on the documents that we signed were labeled as some variant of "PBO - box" ranging from small, medium, and large. It was impossible to tell what a significant portion of the items were as everything was so vaguely described, but the house was completely empty, so we assumed that list included everything that was packed. That included a free dining set our neighbor gifted us as the movers were loading up the truck. Our things were then taken to Merit's warehouse in Thousand Palms, CA, where it was unloaded days later to the original moving truck. Our estimated delivery date was between November 4 and November 10. They, of course, arrived on the last day.
When the Mayflower moving truck finally arrived, several items were without the numbered sticker and a notable missing item was the dining set. We called Merit and were informed that the original movers did not label the set, therefore it was not included in our inventory list. Evidently, they deemed it to be given to them and took it home. Although this was very frustrating, we gave them the benefit of the doubt and assumed it was just a miscommunication.
The primary issue now was figuring out whether or not we had all
the items that corresponded with the missing tracking stickers, which was difficult because, again, most of the missing items were labeled as PBO - box. A third of our boxes arrived at our new address ripped open, crushed, or damaged. To my horror, I watched as these movers would stack the crushed boxes at the bottom and lay heavy boxes on top of them. I'm surprised more of our stuff wasn't broken! Our flat screen tv was cracked (claimed and got reimbursed for it), despite it being in a brand new tv moving box. There was no respect for our stuff. One of the movers even advertised his own moving service as he had us sign the Mayflower forms!
The movers wouldn't leave unless we signed the paper saying we had everything. There were multiple boxes unaccounted for and about a dozen boxes that didn't even have moving stickers on them. They ran around the house counting them and said they found them all so we trusted them and signed. Months go by and we are unpacked, then realize there are boxes missing. Our tv mount was missing and one of our video game collectables boxes (Super Nintendo and dozens of games).
We filed a claim asking for Mayflower to locate our missing items.
They eventually responded back that the trace came back with no results and they had lost these items. We were then asked to submit information about the value of these items such as receipts or links to online stores where they
can be repurchased. A lot of these items were very precious sentimental items from my childhood that I definitely do not have receipts for as they're nearly 30 years old. So, I meticulously found every item online and sent them links to show the cost of replacing them, which came to a total of $2,858. After roughly four months of back and forth with Merit and Unigroup, the claims team denied our claim, because I had signed the release form when the truck driver left on November 10th.
It's been a year long battle and Mayflower refuses to compensate us. We will obviously never use them again. In fact, we will probably never trust any moving company ever again. Our stuff did not just vanish into thin air. They either have it and misplaced it or their movers stole it like they did the table set. We just want our stuff back. We don't care about the tv mount, we just want the Super Nintendo returned to us. It is very sentimental and holds a lot of precious childhood memories. Read More
Brianna H.
Pflugerville, TX
2023-11-23
Mayflower STOLE from us and denied it.
This was a nightmare of a moving experience... We hired Mayflower and they contracted us out to multiple different companies, so I will be posting this review to every associated company. Beware of these companies. All they care about is lining their pockets. Mayflower Transit, Figueroa Relocation, United Van Lines, Merit Moving Systems, Unigroup.
We moved from Menifee, CA to Pflugerville, TX. Our move date was Oct. 31, 2022. Before the initial moving date, we received a call from a Merit Moving Systems associate informing us that the truck scheduled to pick up our items had broken down in transit. Consequently, in order to make it to our required moving date, they needed to send a substitute truck.
The movers from that truck hastily packed and labeled everything in the house. I distinctly remember having to stop them several times to keep them from taking boxes/ packages that weren't meant to be loaded on their truck - that didn't even have the moving stickers on them! These movers were so careless and irresponsible they left behind their company paperwork book plus a roll of numbered stickers for the moving boxes!
When they finished they asked us to sign a form, consenting that everything was on board the now fully packed truck. Most of the items listed on the documents that we signed were labeled as some variant of "PBO - box" ranging from small, medium, and large. It was impossible to tell what a significant portion of the items were as everything was so vaguely described, but the house was completely empty, so we assumed that list included everything that was packed. That included a free dining set our neighbor gifted us as the movers were loading up the truck. Our things were then taken to Merit's warehouse in Thousand Palms, CA, where it was unloaded days later to the original moving truck. Our estimated delivery date was between November 4 and November 10. They, of course, arrived on the last day.
When the Mayflower moving truck finally arrived, several items were without the numbered sticker and a notable missing item was the dining set. We called Merit and were informed that the original movers did not label the set, therefore it was not included in our inventory list. Evidently, they deemed it to be given to them and took it home. Although this was very frustrating, we gave them the benefit of the doubt and assumed it was just a miscommunication.
The primary issue now was figuring out whether or not we had all
the items that corresponded with the missing tracking stickers, which was difficult because, again, most of the missing items were labeled as PBO - box. A third of our boxes arrived at our new address ripped open, crushed, or damaged. To my horror, I watched as these movers would stack the crushed boxes at the bottom and lay heavy boxes on top of them. I'm surprised more of our stuff wasn't broken! Our flat screen tv was cracked (claimed and got reimbursed for it), despite it being in a brand new tv moving box. There was no respect for our stuff. One of the movers even advertised his own moving service as he had us sign the Mayflower forms!
The movers wouldn't leave unless we signed the paper saying we had everything. There were multiple boxes unaccounted for and about a dozen boxes that didn't even have moving stickers on them. They ran around the house counting them and said they found them all so we trusted them and signed. Months go by and we are unpacked, then realize there are boxes missing. Our tv mount was missing and one of our video game collectables boxes (Super Nintendo and dozens of games).
We filed a claim asking for Mayflower to locate our missing items.
They eventually responded back that the trace came back with no results and they had lost these items. We were then asked to submit information about the value of these items such as receipts or links to online stores where they
can be repurchased. A lot of these items were very precious sentimental items from my childhood that I definitely do not have receipts for as they're nearly 30 years old. So, I meticulously found every item online and sent them links to show the cost of replacing them, which came to a total of $2,858. After roughly four months of back and forth with Merit and Unigroup, the claims team denied our claim, because I had signed the release form when the truck driver left on November 10th.
It's been a year long battle and Mayflower refuses to compensate us. We will obviously never use them again. In fact, we will probably never trust any moving company ever again. Our stuff did not just vanish into thin air. They either have it and misplaced it or their movers stole it like they did the table set. We just want our stuff back. We don't care about the tv mount, we just want the Super Nintendo returned to us. It is very sentimental and holds a lot of precious childhood memories. Read More
Julie S.
Seattle, WA
2022-02-03
I can't say enough good things about Merit Moving Systems in Thousand Palms, CA. They stored our family's heirloom furniture for 15+ years in a temperature & humidity controlled vault. Each piece was carefully packaged & maintained without damage or deterioration. When we asked to view the vault contents to determine if we could handle moving it to a new home ourselves, Customer Service Agent, Julie Bush was front & center. She arranged an appointment to have the pieces removed from storage for hands-on viewing. When our arrival was accelerated, she responded to e-mail messages during off-hours to ensure that the furniture was available the following morning. When we determined that the 3400 pounds was too much bulk for us to handle ourselves, she researched potential timing of shipments & found the resources to make the delivery to our home in southern Arizona 2-days later. Everything arrived on schedule, was unwrapped, placed in our home & all packaging materials carried away in less than an hour. Julie provided exceptional attention to detail: follow-up on complete address & directions, easy communication of paperwork to complete the contract electronically, clear instructions to the driver regarding timing & contact protocols and follow-up with us to ensure that all was in order upon completion. Julie is at the top of the list of a thorough and customer-focused group of people at Merit. They deserve you business.
This is a follow-up to my original review, as I neglected to mention the driver on this job, "Junior". He was a one-man show, loading & unloading all 3400 pounds of furniture alone. He was conscientious in calling the day before to confirm proposed delivery time & following up the next morning to provide a 30-minute heads-up prior to his arrival. He took steps to prepare the floors in the house so no dirt was tracked in from outside & handled the furniture with care so no damage was done in the process of unloading & moving the items into place. As I mentioned in the previous review, EVERYTHING was completed in less than an hour. Great work, thanks Junior. Read More
Julie S.
Seattle, WA
2022-02-03
I can't say enough good things about Merit Moving Systems in Thousand Palms, CA. They stored our family's heirloom furniture for 15+ years in a temperature & humidity controlled vault. Each piece was carefully packaged & maintained without damage or deterioration. When we asked to view the vault contents to determine if we could handle moving it to a new home ourselves, Customer Service Agent, Julie Bush was front & center. She arranged an appointment to have the pieces removed from storage for hands-on viewing. When our arrival was accelerated, she responded to e-mail messages during off-hours to ensure that the furniture was available the following morning. When we determined that the 3400 pounds was too much bulk for us to handle ourselves, she researched potential timing of shipments & found the resources to make the delivery to our home in southern Arizona 2-days later. Everything arrived on schedule, was unwrapped, placed in our home & all packaging materials carried away in less than an hour. Julie provided exceptional attention to detail: follow-up on complete address & directions, easy communication of paperwork to complete the contract electronically, clear instructions to the driver regarding timing & contact protocols and follow-up with us to ensure that all was in order upon completion. Julie is at the top of the list of a thorough and customer-focused group of people at Merit. They deserve you business.
This is a follow-up to my original review, as I neglected to mention the driver on this job, "Junior". He was a one-man show, loading & unloading all 3400 pounds of furniture alone. He was conscientious in calling the day before to confirm proposed delivery time & following up the next morning to provide a 30-minute heads-up prior to his arrival. He took steps to prepare the floors in the house so no dirt was tracked in from outside & handled the furniture with care so no damage was done in the process of unloading & moving the items into place. As I mentioned in the previous review, EVERYTHING was completed in less than an hour. Great work, thanks Junior. Read More
Deanna K.
Central Sacramento, Sacramento, CA
2021-07-11
This is in response to Merit's message. As you will see in Merit's response to my original Yelp post, they are claiming it took 1 hour and 30 min to travel back to their office and it was my misunderstanding. Even with travel time to three different locations, the movers were there at 8:00 and done my 12:20 (see original post and pics) but I was charged 5 hours and 45 min. This was AFTER I called the office to question it. Originally I was charged for 6 hours, so you'll see I was given a "savings" of 15 min. Buyer beware, whatever they quote you is exactly what they'll charge you. Read More
Deanna K.
Central Sacramento, Sacramento, CA
2021-07-11
This is in response to Merit's message. As you will see in Merit's response to my original Yelp post, they are claiming it took 1 hour and 30 min to travel back to their office and it was my misunderstanding. Even with travel time to three different locations, the movers were there at 8:00 and done my 12:20 (see original post and pics) but I was charged 5 hours and 45 min. This was AFTER I called the office to question it. Originally I was charged for 6 hours, so you'll see I was given a "savings" of 15 min. Buyer beware, whatever they quote you is exactly what they'll charge you. Read More
Deanna K.
Central Sacramento, Sacramento, CA
2021-07-11
This is in response to Merit's message. As you will see in Merit's response to my original Yelp post, they are claiming it took 1 hour and 30 min to travel back to their office and it was my misunderstanding. Even with travel time to three different locations, the movers were there at 8:00 and done my 12:20 (see original post and pics) but I was charged 5 hours and 45 min. This was AFTER I called the office to question it. Originally I was charged for 6 hours, so you'll see I was given a "savings" of 15 min. Buyer beware, whatever they quote you is exactly what they'll charge you. Read More
Brian Oslowski
2021-04-12
True professionals from start to finish. They handled my recent cross country move and everything went according to plan. They were very accommodating with boxes & wrapping materials and upfront during the entire process.
Having looked into the PODS (being the latest craze). Merit Moving was comparable in pricing and they did all the work! Read More