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Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Ken Mahar

2024-01-04

TLDR; Bottom Line - Terrible Experience with Out of State Move We were moving our 4 bedroom home from Shell Beach to Helena Montana. Martian is a “reseller” of a larger national company National Van Lines. Martian was clear that it would be National moving us, but that they were the reseller. Chris came over to the house to carefully review all the items we needed to ship, including a garage full of gear. He calculated we would need a 26’ truck. I called Chris days later to double check that as it seemed light to me and he said they are really good at packing stuff up. This was a pretty full service move as they were going to take apart our beds, including bunk beds, wrap up all our furniture and we even paid extra to have our artwork expertly packed. "Ok, I guess you guys know what you’re doing" I said, and I let it go. The day the moving truck showed up and I saw the size of it I was immediately thinking - no way this is all going to fit. I brought that up immediately with the driver and his team and we walked through the house. He said it was going to be tight but said they could get it all in. So we waited and watched ALL DAY and at about 6 pm after repacking a couple of times finally admitted they were wrong and it wasn’t going to all fit. So they called Martian and about an hour later two guys showed up from Martian with a 12’ truck that again looked too small for the remaining items. The guys from Martian manhandled our stuff and started stuffing our belongings into this too small truck (why would they make it so hard on themselves and our stuff knowing they were going to be taking it to a warehouse where it would be unloaded and labeled “overflow”). They wrapped nothing and acted like they were two guys in overtime on an emergency job. They assured me that it would all get shipped with a small delay and I had nothing to worry about. It was going to take us a few days to get to Montana ourselves so I wasn’t overly concerned. Google won't let me paste in the email thread due to character limits, but basically the balance of our stuff arrived over 6 weeks late. Upon arrival the National driver (who was great) told me I had to pay before they would unload. So I called and I was told by National that I didn’t have to pay until the balance arrived so they unloaded. Later, Lori at National that I had to pay 80% since 80% of our stuff had been delivered before they would BEGIN to ship the last 20% (and that no one would have told me differently - effectively calling me a liar), that my flat rate wasn’t really a flat rate because I may have been “overweight”, had to negotiate with National Van Lines on my own because Ron had disappeared, and only through carefully reviewing the paperwork and getting the weights from the second delivery team found out that National was trying to overcharge me for weight. When the second delivery crew arrived with our stuff that had been shipped from Ron's warehouse to theirs in a crate they said “this was the worst intercarrier shipment they had ever seen.” (Apparently the 5 weeks that Ron and crew had our stuff in their warehouse was not enough time to pack it properly). The delivery crew said that when they opened the crate that our stuff just spilled out. Stuff that should have been wrapped and securely packed. We had multiple items that were damaged including a handmade tiffany stain glass lamp (made by my mother) that was packed in a box clearly labeled fragile that was just smashed. I declined the extra insurance knowing my homeowners would cover any major losses but it had a $1000 deductible. The owner Ron Snyder failed to fight National Van Lines for me like he promised, failed to follow through with any communication (just like the rest of his team including Chris Babcock who failed to return 6 calls, and Ernest who promised to keep me updated), and had a bunch of excuses about how hard his life was with all the moves that had gone wrong. Suffice it to say I’m not happy having spent $13K with this company and endured their carelessness. Read More

Katie P.

San Luis Obispo, CA

2023-02-24

Cal-Safe Movers are amazing! I needed a very large piano and some other furniture moved from a tight space 300 miles away. I was looking into renting a truck and hiring people to help load and unload, but things were getting complicated, stressful, and expensive. After talking to Ron at Cal-Safe Movers, my stress dissapeared. He took care of arranging everything. Cal-Safe Movers Ernest and Nate were able to pick up my items with one of their great trucks and safely transport and unload everything. They were easy to communicate with, arrived on time, were super friendly, and handled our furniture with care. True professionals! I highly recommend this company. Having heavy things moved hundreds of miles is not cheap, but their pricing is straigtforward and very competitive. Shop around if you want, but I doubt you'll find a better moving company. Thank you, Cal-Safe Movers!!! Read More

Katie P.

San Luis Obispo, CA

2023-02-24

Cal-Safe Movers are amazing! I needed a very large piano and some other furniture moved from a tight space 300 miles away. I was looking into renting a truck and hiring people to help load and unload, but things were getting complicated, stressful, and expensive. After talking to Ron at Cal-Safe Movers, my stress dissapeared. He took care of arranging everything. Cal-Safe Movers Ernest and Nate were able to pick up my items with one of their great trucks and safely transport and unload everything. They were easy to communicate with, arrived on time, were super friendly, and handled our furniture with care. True professionals! I highly recommend this company. Having heavy things moved hundreds of miles is not cheap, but their pricing is straigtforward and very competitive. Shop around if you want, but I doubt you'll find a better moving company. Thank you, Cal-Safe Movers!!! Read More

Paul O.

CA, CA

2022-09-10

Stop shopping and book Cal-Safe Movers. Cal-Safe Movers moved our business from two small offices in downtown Paso Robles to a large, two-story office on Ramada Dr. Of the four highly rated local movers who bid the job, they were the most highly rated (Google & Yelp) and the least expensive. They delivered exactly as they promised. Ron, Nate, Jason, and their crew were courteous, professional, conscientious, and fun to have in the office! In the end, they finished on time and charged $200 less than their original estimate for a multiple location, 17k lb move. Three trucks, 7 movers, 1 very satisfied business-to-business customer. We'll use them again anytime we need moving help. Thanks, Cal-Safe Movers! Read More

Sheri L.

Morro Bay, CA

2022-07-13

I used Yelp & read the reviews for 3 local moving companies. I then called each of the 3 I choose. Cal-Safe Movers had a live person who picked up and assisted me immediately. The other 2 companies unfortunately had a voicemail service that I left a message on. Both companies said someone would be in touch in 2-4 hours. Although 1 called within the timeframe I'd already made my decision. The 3rd company took 3 days to return the call. So back to Cal-Movers, Carissa assisted me via the phone & emails. She was awesome. 2 days later Eddy, Nathan,& Gabe arrived promptly. Now I'd authorized 2 guys but 3 showed up. I then really felt I had no choice and had to use all 3. Initially I felt miffed they'd pulled a fast on on me. However in the long run they were able to complete the job in my minimum time window. Had it been 2 guys I most likely would have gone over. In retrospect I probably paid about what it would have been either way. The guys were pleasant, professional, quick, did not waste any time, and treated my belongings with TLC & respect. In the end I did have 1 item of furniture slightly damaged & a few scratches on my old places laminate floor. You know it happens and wasn't due to neglect or abuse. This is why you get the "insurance". I've placed a claim so once resolved I will add if I was satisfied it was taken care of in a fair & timely manner or not. Read More

Sheri L.

Morro Bay, CA

2022-07-13

I used Yelp & read the reviews for 3 local moving companies. I then called each of the 3 I choose. Cal-Safe Movers had a live person who picked up and assisted me immediately. The other 2 companies unfortunately had a voicemail service that I left a message on. Both companies said someone would be in touch in 2-4 hours. Although 1 called within the timeframe I'd already made my decision. The 3rd company took 3 days to return the call. So back to Cal-Movers, Carissa assisted me via the phone & emails. She was awesome. 2 days later Eddy, Nathan,& Gabe arrived promptly. Now I'd authorized 2 guys but 3 showed up. I then really felt I had no choice and had to use all 3. Initially I felt miffed they'd pulled a fast on on me. However in the long run they were able to complete the job in my minimum time window. Had it been 2 guys I most likely would have gone over. In retrospect I probably paid about what it would have been either way. The guys were pleasant, professional, quick, did not waste any time, and treated my belongings with TLC & respect. In the end I did have 1 item of furniture slightly damaged & a few scratches on my old places laminate floor. You know it happens and wasn't due to neglect or abuse. This is why you get the "insurance". I've placed a claim so once resolved I will add if I was satisfied it was taken care of in a fair & timely manner or not. Read More

Sheri L.

Morro Bay, CA

2022-07-13

I used Yelp & read the reviews for 3 local moving companies. I then called each of the 3 I choose. Cal-Safe Movers had a live person who picked up and assisted me immediately. The other 2 companies unfortunately had a voicemail service that I left a message on. Both companies said someone would be in touch in 2-4 hours. Although 1 called within the timeframe I'd already made my decision. The 3rd company took 3 days to return the call. So back to Cal-Movers, Carissa assisted me via the phone & emails. She was awesome. 2 days later Eddy, Nathan,& Gabe arrived promptly. Now I'd authorized 2 guys but 3 showed up. I then really felt I had no choice and had to use all 3. Initially I felt miffed they'd pulled a fast on on me. However in the long run they were able to complete the job in my minimum time window. Had it been 2 guys I most likely would have gone over. In retrospect I probably paid about what it would have been either way. The guys were pleasant, professional, quick, did not waste any time, and treated my belongings with TLC & respect. In the end I did have 1 item of furniture slightly damaged & a few scratches on my old places laminate floor. You know it happens and wasn't due to neglect or abuse. This is why you get the "insurance". I've placed a claim so once resolved I will add if I was satisfied it was taken care of in a fair & timely manner or not. Read More

Alex M.

San Luis Obispo, CA

2021-06-17

If I could give ZERO stars for trickery and dishonesty, I would. Cal Safe did a good job for me on the first job when they moved the contents of my home into storage. When they learned of my long distance move out of state and my plan to use U Pack, he urged me to use him, said he does long distance moves all the time, blah blah blah. So I trusted him and chose to go with his company. However, when the moving van showed up, it was National Van Lines! What? The owner/coordinator from Cal Safe never showed up, was impossible to reach, gave poor directions to the company that showed up, and made for a very disjointed, unplanned move with movers that didn't even work for the moving companies! They were unskilled laborers picked up on the side of the road to work for the day! They delivered literally half of each piece of furniture, leaving the other half for some other load they would eventually deliver a long time later. And when I say half, I mean half! They brought half of the bed, half of the table, china hutch with no legs, no hardware for the bed, a mattress, but no boxspring etc.! Long story long, I had $25,000 of damaged furniture including a $7000 Cal King Tempurpedic mattress that they strapped to the OUTSIDE of the moving van! This mattress endured 2500 miles of hurricane rains, and attempted theftI my white Italian custom sofa arrived unwrapped ( they unwrapped it themselves back in CA for no reason) and soaking wet and stained from being shoved to the top of the van with rain dripping down onto my sofa. I had opted for full replacement insurance, paying a premium for that, but so far, neither company has stepped up and paid for the damages. Cal -Safe NEVER told me that they were just a third party bookie never intending to personally do the drive. I was deceived. Cal safe is equally responsible for the damages due to their reckless and irresponsible manner in which they packed my furnishings! After numerous attempts to try to talk to Brad or Ron about the circumstances of my move, the damages, the surprise that it was going to be a different van line, etc, no attempts on their end for me to reach out to me, explain, apologize, nothing. My insurance claim is now on the backs of national Van lines even though I signed the insurance coverage with Cal Safe! It's a nightmare that has been going on for 8 months now! I am out almost $6000 for replacement mattresses, have a huge heavy water damaged mattress in my garage that needs to be removed at expense, a damaged sofa that needs new upholstery, multiple damaged wooden tables that need refinishing, broken shelving wall units, a bed that cannot be assembled because we never found the hardware needed to assemble it, broken Ralph Lauren china, damaged wall art, broken pottery, the list goes on. I'm planning to sue all drivers, movers, and both companies to get this resolved. Read More

Alex M.

San Luis Obispo, CA

2021-06-17

If I could give ZERO stars for trickery and dishonesty, I would. Cal Safe did a good job for me on the first job when they moved the contents of my home into storage. When they learned of my long distance move out of state and my plan to use U Pack, he urged me to use him, said he does long distance moves all the time, blah blah blah. So I trusted him and chose to go with his company. However, when the moving van showed up, it was National Van Lines! What? The owner/coordinator from Cal Safe never showed up, was impossible to reach, gave poor directions to the company that showed up, and made for a very disjointed, unplanned move with movers that didn't even work for the moving companies! They were unskilled laborers picked up on the side of the road to work for the day! They delivered literally half of each piece of furniture, leaving the other half for some other load they would eventually deliver a long time later. And when I say half, I mean half! They brought half of the bed, half of the table, china hutch with no legs, no hardware for the bed, a mattress, but no boxspring etc.! Long story long, I had $25,000 of damaged furniture including a $7000 Cal King Tempurpedic mattress that they strapped to the OUTSIDE of the moving van! This mattress endured 2500 miles of hurricane rains, and attempted theftI my white Italian custom sofa arrived unwrapped ( they unwrapped it themselves back in CA for no reason) and soaking wet and stained from being shoved to the top of the van with rain dripping down onto my sofa. I had opted for full replacement insurance, paying a premium for that, but so far, neither company has stepped up and paid for the damages. Cal -Safe NEVER told me that they were just a third party bookie never intending to personally do the drive. I was deceived. Cal safe is equally responsible for the damages due to their reckless and irresponsible manner in which they packed my furnishings! After numerous attempts to try to talk to Brad or Ron about the circumstances of my move, the damages, the surprise that it was going to be a different van line, etc, no attempts on their end for me to reach out to me, explain, apologize, nothing. My insurance claim is now on the backs of national Van lines even though I signed the insurance coverage with Cal Safe! It's a nightmare that has been going on for 8 months now! I am out almost $6000 for replacement mattresses, have a huge heavy water damaged mattress in my garage that needs to be removed at expense, a damaged sofa that needs new upholstery, multiple damaged wooden tables that need refinishing, broken shelving wall units, a bed that cannot be assembled because we never found the hardware needed to assemble it, broken Ralph Lauren china, damaged wall art, broken pottery, the list goes on. I'm planning to sue all drivers, movers, and both companies to get this resolved. Read More

Alex M.

San Luis Obispo, CA

2021-06-17

If I could give ZERO stars for trickery and dishonesty, I would. Cal Safe did a good job for me on the first job when they moved the contents of my home into storage. When they learned of my long distance move out of state and my plan to use U Pack, he urged me to use him, said he does long distance moves all the time, blah blah blah. So I trusted him and chose to go with his company. However, when the moving van showed up, it was National Van Lines! What? The owner/coordinator from Cal Safe never showed up, was impossible to reach, gave poor directions to the company that showed up, and made for a very disjointed, unplanned move with movers that didn't even work for the moving companies! They were unskilled laborers picked up on the side of the road to work for the day! They delivered literally half of each piece of furniture, leaving the other half for some other load they would eventually deliver a long time later. And when I say half, I mean half! They brought half of the bed, half of the table, china hutch with no legs, no hardware for the bed, a mattress, but no boxspring etc.! Long story long, I had $25,000 of damaged furniture including a $7000 Cal King Tempurpedic mattress that they strapped to the OUTSIDE of the moving van! This mattress endured 2500 miles of hurricane rains, and attempted theftI my white Italian custom sofa arrived unwrapped ( they unwrapped it themselves back in CA for no reason) and soaking wet and stained from being shoved to the top of the van with rain dripping down onto my sofa. I had opted for full replacement insurance, paying a premium for that, but so far, neither company has stepped up and paid for the damages. Cal -Safe NEVER told me that they were just a third party bookie never intending to personally do the drive. I was deceived. Cal safe is equally responsible for the damages due to their reckless and irresponsible manner in which they packed my furnishings! After numerous attempts to try to talk to Brad or Ron about the circumstances of my move, the damages, the surprise that it was going to be a different van line, etc, no attempts on their end for me to reach out to me, explain, apologize, nothing. My insurance claim is now on the backs of national Van lines even though I signed the insurance coverage with Cal Safe! It's a nightmare that has been going on for 8 months now! I am out almost $6000 for replacement mattresses, have a huge heavy water damaged mattress in my garage that needs to be removed at expense, a damaged sofa that needs new upholstery, multiple damaged wooden tables that need refinishing, broken shelving wall units, a bed that cannot be assembled because we never found the hardware needed to assemble it, broken Ralph Lauren china, damaged wall art, broken pottery, the list goes on. I'm planning to sue all drivers, movers, and both companies to get this resolved. Read More

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