LIBERTY MOVING & STORAGE
Reviews 557 | Images 21
4.49
Liberty Moving & Storage, Agent for United Vanlines, 216 E 45th St #902, New York, NY 10017, USA
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Senior Movers, Auto Transport Services, Corporate Relocation Services, Office Movers, Military Movers, Junk Removal, Commercial Relocation
Years In Business: 87
Agent Of
LIBERTY MOVING & STORAGE Moving Stories
Pavan J.
2023-08-27
My name is Pavan Johar and I am a real estate agent, practicing on Long Island for the past twenty years. I have recommended Liberty Moving to several of my clients and customers and have rave reviews about the quality of service received by them. Liberty Moving is "Profession", "Punctual" and very "Customer Focused". Their flexible pricing structure is suitable to most people requiring their service and is a great value for the customer's money. Liberty Moving and Storage is everything that my customers expected and more. I would recommend Liberty Moving & Storage without any hesitation to all my customers. Read More
brandon dengler
2023-06-14
They are the best! I have moved a lot with the military, but never as efficiently and thoroughly as with Liberty. Not only did they take me on a short 1 week notice, but they were able to pack and load my entire 4 bedroom house in 1 day. They took everything, and the fragile items were all bubble wrapped carefully. I even had the email with the complete package list before they left. Thanks! Read More
Karla Grasso
2023-03-08
I am a local real estate agent and I was selling my clients home who were in their 90’s. I knew this was a very hard move for them so I Recomended Matt from Liberty movers.. Best move ever they were so helpful and caring and took such care in packing their prized possessions which meant the world to my sellers. I would recomend Liberty to everyone ☀️ Read More
Eddie G
2022-04-28
Excellent work... somebody recommend it to me, and I just contacted them... everything was very, very nice... the service, the truck and the crew was very courteous, very nice and very careful with everything...
I highly recommend it... Read More
Eddie G
2022-04-28
Excellent work... somebody recommend it to me, and I just contacted them... everything was very, very nice... the service, the truck and the crew was very courteous, very nice and very careful with everything...
I highly recommend it... Read More
Eddie G
2022-04-28
Excellent work... somebody recommend it to me, and I just contacted them... everything was very, very nice... the service, the truck and the crew was very courteous, very nice and very careful with everything...
I highly recommend it... Read More
George Kruthers
2021-09-10
We recently moved from New Jersey to Florida , Liberty moving and Storage moved our entire house as if everything they touched and packed was their own . When the truck arrived in Florida the crew there was also extremely professional and courteous. Our Driver Mike is and was a true gentleman and professional and proud of his craft . Read More
Karen B.
Manhattan, NY
2021-07-21
Please please read my boring account of what happened with this company and do not use them. They have cost me a fortune in money, emotion and time.
I've moved from NY to the UK and, due to Covid, I couldn't get back to oversee the move. I feel that Liberty took full advantage of this. Took my money and the guys just went in, threw stuff in boxes and STOLE a brand new iPad with my name engraved on it, a mega boom speaker and designer purses.
They did not have enough time to pack and were desperate to not have to do a second day and this was definitely a 2 day job.They also did not have the correct inventory as Steve Eschbacher, my contact, hadn't updated it, though he had updated the cost of course. They were rude to me on the phone and Steve did not pick up the phone to me that day (or since) and I was doing what I could over FaceTime from London.
The person that was overseeing for me said it was complete chaos. They left belongings behind and they didn't even get her to sign the release form as they were so desperate to get out of there.
Some of what happened.
Chandeliers - thrown in boxes and smashed.
Incredibly valuable antiques - not wrapped. Chipped and scratched. One just in a hanging clothes box
Brand new iPad - Stolen. Megaboom speaker - stolen. Designer handbags - stolen.
4 Venetian mirrors - smashed. Had to tell the movers in London to take one of them away as too damaged to repair and the broken glass on arrival was dangerous for us all.
Mirrored table - smashed. Had to tell the movers in London to take it away as too damaged to repair.
Dressing table - legs broken off. Had to throw away.
They even took the TV remotes even though they didn't bring the TV so I had to post them back to my buyer (idiots)
The guys who delivered it this end could not believe the way it had all been packed. They were embarrassed at all the damage.
DOLPHIN, the partners this end in the UK. Asked for £550 extra because some items had to come through the window. Delivery guys said this was not an abnormal or difficult delivery and it shouldn't have cost more.
I paid the £550 to Dolphins turkish bank account. The money arrived at the Turkish bank but not in their account according to my bank, and they wouldn't release my belongings until I paid again. I spent about 4 hours on the phone to my bank, Nat West who cancelled the transaction.
Nicola at Dolphin was rude and patronising and almost accusatory that I hadn't actually sent the money and they wouldn't release my container until they received it.
I refused to send it to Turkey again so they gave me a UK account where the money did arrive. I have received most of this money back but not all as I had to pay my bank a cancellation fee and the turkish exchange rate.
This whole process has cost me a fortune and been so emotionally draining. The antiques that are damaged were gifts from my parents and grandparents and it's so awful to think that people went in and just didn't care. Photos attached. How I wish I'd never got the name of Liberty and used someone else. When I moved from London to NY there was one wine glass broken. That was it.
I feel quite violated.
I now have to spend an enormous amount of time and energy claiming on the insurance and I'd only insured $10,000 (which cost me $350) worth and who knows what I'll actually get. Total ball ache.
Photos below. Please find someone else. Spend more if you have to as I wish I had. The whole thing cost me over $10,000 and I've lost so much.
They are also so disorganised that they have twice asked me for a review even though they know what's going on (so here it is) and they didn't even get my last name correct on the 119 boxes that came.
I've read some of the positive reviews and I can't believe that the same company could provide a good service. I also don't recognise names of the people mentioned.
Please be careful. I wouldn't wish this on anyone. Read More
Karen B.
Manhattan, NY
2021-07-21
Please please read my boring account of what happened with this company and do not use them. They have cost me a fortune in money, emotion and time.
I've moved from NY to the UK and, due to Covid, I couldn't get back to oversee the move. I feel that Liberty took full advantage of this. Took my money and the guys just went in, threw stuff in boxes and STOLE a brand new iPad with my name engraved on it, a mega boom speaker and designer purses.
They did not have enough time to pack and were desperate to not have to do a second day and this was definitely a 2 day job.They also did not have the correct inventory as Steve Eschbacher, my contact, hadn't updated it, though he had updated the cost of course. They were rude to me on the phone and Steve did not pick up the phone to me that day (or since) and I was doing what I could over FaceTime from London.
The person that was overseeing for me said it was complete chaos. They left belongings behind and they didn't even get her to sign the release form as they were so desperate to get out of there.
Some of what happened.
Chandeliers - thrown in boxes and smashed.
Incredibly valuable antiques - not wrapped. Chipped and scratched. One just in a hanging clothes box
Brand new iPad - Stolen. Megaboom speaker - stolen. Designer handbags - stolen.
4 Venetian mirrors - smashed. Had to tell the movers in London to take one of them away as too damaged to repair and the broken glass on arrival was dangerous for us all.
Mirrored table - smashed. Had to tell the movers in London to take it away as too damaged to repair.
Dressing table - legs broken off. Had to throw away.
They even took the TV remotes even though they didn't bring the TV so I had to post them back to my buyer (idiots)
The guys who delivered it this end could not believe the way it had all been packed. They were embarrassed at all the damage.
DOLPHIN, the partners this end in the UK. Asked for £550 extra because some items had to come through the window. Delivery guys said this was not an abnormal or difficult delivery and it shouldn't have cost more.
I paid the £550 to Dolphins turkish bank account. The money arrived at the Turkish bank but not in their account according to my bank, and they wouldn't release my belongings until I paid again. I spent about 4 hours on the phone to my bank, Nat West who cancelled the transaction.
Nicola at Dolphin was rude and patronising and almost accusatory that I hadn't actually sent the money and they wouldn't release my container until they received it.
I refused to send it to Turkey again so they gave me a UK account where the money did arrive. I have received most of this money back but not all as I had to pay my bank a cancellation fee and the turkish exchange rate.
This whole process has cost me a fortune and been so emotionally draining. The antiques that are damaged were gifts from my parents and grandparents and it's so awful to think that people went in and just didn't care. Photos attached. How I wish I'd never got the name of Liberty and used someone else. When I moved from London to NY there was one wine glass broken. That was it.
I feel quite violated.
I now have to spend an enormous amount of time and energy claiming on the insurance and I'd only insured $10,000 (which cost me $350) worth and who knows what I'll actually get. Total ball ache.
Photos below. Please find someone else. Spend more if you have to as I wish I had. The whole thing cost me over $10,000 and I've lost so much.
They are also so disorganised that they have twice asked me for a review even though they know what's going on (so here it is) and they didn't even get my last name correct on the 119 boxes that came.
I've read some of the positive reviews and I can't believe that the same company could provide a good service. I also don't recognise names of the people mentioned.
Please be careful. I wouldn't wish this on anyone. Read More
Karen B.
Manhattan, NY
2021-07-21
Please please read my boring account of what happened with this company and do not use them. They have cost me a fortune in money, emotion and time.
I've moved from NY to the UK and, due to Covid, I couldn't get back to oversee the move. I feel that Liberty took full advantage of this. Took my money and the guys just went in, threw stuff in boxes and STOLE a brand new iPad with my name engraved on it, a mega boom speaker and designer purses.
They did not have enough time to pack and were desperate to not have to do a second day and this was definitely a 2 day job.They also did not have the correct inventory as Steve Eschbacher, my contact, hadn't updated it, though he had updated the cost of course. They were rude to me on the phone and Steve did not pick up the phone to me that day (or since) and I was doing what I could over FaceTime from London.
The person that was overseeing for me said it was complete chaos. They left belongings behind and they didn't even get her to sign the release form as they were so desperate to get out of there.
Some of what happened.
Chandeliers - thrown in boxes and smashed.
Incredibly valuable antiques - not wrapped. Chipped and scratched. One just in a hanging clothes box
Brand new iPad - Stolen. Megaboom speaker - stolen. Designer handbags - stolen.
4 Venetian mirrors - smashed. Had to tell the movers in London to take one of them away as too damaged to repair and the broken glass on arrival was dangerous for us all.
Mirrored table - smashed. Had to tell the movers in London to take it away as too damaged to repair.
Dressing table - legs broken off. Had to throw away.
They even took the TV remotes even though they didn't bring the TV so I had to post them back to my buyer (idiots)
The guys who delivered it this end could not believe the way it had all been packed. They were embarrassed at all the damage.
DOLPHIN, the partners this end in the UK. Asked for £550 extra because some items had to come through the window. Delivery guys said this was not an abnormal or difficult delivery and it shouldn't have cost more.
I paid the £550 to Dolphins turkish bank account. The money arrived at the Turkish bank but not in their account according to my bank, and they wouldn't release my belongings until I paid again. I spent about 4 hours on the phone to my bank, Nat West who cancelled the transaction.
Nicola at Dolphin was rude and patronising and almost accusatory that I hadn't actually sent the money and they wouldn't release my container until they received it.
I refused to send it to Turkey again so they gave me a UK account where the money did arrive. I have received most of this money back but not all as I had to pay my bank a cancellation fee and the turkish exchange rate.
This whole process has cost me a fortune and been so emotionally draining. The antiques that are damaged were gifts from my parents and grandparents and it's so awful to think that people went in and just didn't care. Photos attached. How I wish I'd never got the name of Liberty and used someone else. When I moved from London to NY there was one wine glass broken. That was it.
I feel quite violated.
I now have to spend an enormous amount of time and energy claiming on the insurance and I'd only insured $10,000 (which cost me $350) worth and who knows what I'll actually get. Total ball ache.
Photos below. Please find someone else. Spend more if you have to as I wish I had. The whole thing cost me over $10,000 and I've lost so much.
They are also so disorganised that they have twice asked me for a review even though they know what's going on (so here it is) and they didn't even get my last name correct on the 119 boxes that came.
I've read some of the positive reviews and I can't believe that the same company could provide a good service. I also don't recognise names of the people mentioned.
Please be careful. I wouldn't wish this on anyone. Read More
Karen B.
Manhattan, NY
2021-07-21
Please please read my boring account of what happened with this company and do not use them. They have cost me a fortune in money, emotion and time.
I've moved from NY to the UK and, due to Covid, I couldn't get back to oversee the move. I feel that Liberty took full advantage of this. Took my money and the guys just went in, threw stuff in boxes and STOLE a brand new iPad with my name engraved on it, a mega boom speaker and designer purses.
They did not have enough time to pack and were desperate to not have to do a second day and this was definitely a 2 day job.They also did not have the correct inventory as Steve Eschbacher, my contact, hadn't updated it, though he had updated the cost of course. They were rude to me on the phone and Steve did not pick up the phone to me that day (or since) and I was doing what I could over FaceTime from London.
The person that was overseeing for me said it was complete chaos. They left belongings behind and they didn't even get her to sign the release form as they were so desperate to get out of there.
Some of what happened.
Chandeliers - thrown in boxes and smashed.
Incredibly valuable antiques - not wrapped. Chipped and scratched. One just in a hanging clothes box
Brand new iPad - Stolen. Megaboom speaker - stolen. Designer handbags - stolen.
4 Venetian mirrors - smashed. Had to tell the movers in London to take one of them away as too damaged to repair and the broken glass on arrival was dangerous for us all.
Mirrored table - smashed. Had to tell the movers in London to take it away as too damaged to repair.
Dressing table - legs broken off. Had to throw away.
They even took the TV remotes even though they didn't bring the TV so I had to post them back to my buyer (idiots)
The guys who delivered it this end could not believe the way it had all been packed. They were embarrassed at all the damage.
DOLPHIN, the partners this end in the UK. Asked for £550 extra because some items had to come through the window. Delivery guys said this was not an abnormal or difficult delivery and it shouldn't have cost more.
I paid the £550 to Dolphins turkish bank account. The money arrived at the Turkish bank but not in their account according to my bank, and they wouldn't release my belongings until I paid again. I spent about 4 hours on the phone to my bank, Nat West who cancelled the transaction.
Nicola at Dolphin was rude and patronising and almost accusatory that I hadn't actually sent the money and they wouldn't release my container until they received it.
I refused to send it to Turkey again so they gave me a UK account where the money did arrive. I have received most of this money back but not all as I had to pay my bank a cancellation fee and the turkish exchange rate.
This whole process has cost me a fortune and been so emotionally draining. The antiques that are damaged were gifts from my parents and grandparents and it's so awful to think that people went in and just didn't care. Photos attached. How I wish I'd never got the name of Liberty and used someone else. When I moved from London to NY there was one wine glass broken. That was it.
I feel quite violated.
I now have to spend an enormous amount of time and energy claiming on the insurance and I'd only insured $10,000 (which cost me $350) worth and who knows what I'll actually get. Total ball ache.
Photos below. Please find someone else. Spend more if you have to as I wish I had. The whole thing cost me over $10,000 and I've lost so much.
They are also so disorganised that they have twice asked me for a review even though they know what's going on (so here it is) and they didn't even get my last name correct on the 119 boxes that came.
I've read some of the positive reviews and I can't believe that the same company could provide a good service. I also don't recognise names of the people mentioned.
Please be careful. I wouldn't wish this on anyone. Read More
robyn B.
2013-11-14
DO NOT USE THEM !!!!! 6 boxes did not arrive not only have they denied but they falsified the documents when making their evaluation. On my copy of the inventory control sheet 6 boxes are missing on their copy which is the top copy that american express obtained for me they circled the 6 boxes as received after the fact. in addition they charged me for crating ( $1200 ) they do not crate they double boxed and they ran out of boxes and an antique syrian inlaid chair was not packed and now is lost. Also they did not reimburse me for that. Paul harrison on the phone from United blamed the lack of boxes on me for having too much stuff. I am now consulting a criminal attorney and am going to proceed with Arbitration. PLEASE SEE ATTACHED PHOTOS Read More
robyn B.
2013-11-14
DO NOT USE THEM !!!!! 6 boxes did not arrive not only have they denied but they falsified the documents when making their evaluation. On my copy of the inventory control sheet 6 boxes are missing on their copy which is the top copy that american express obtained for me they circled the 6 boxes as received after the fact. in addition they charged me for crating ( $1200 ) they do not crate they double boxed and they ran out of boxes and an antique syrian inlaid chair was not packed and now is lost. Also they did not reimburse me for that. Paul harrison on the phone from United blamed the lack of boxes on me for having too much stuff. I am now consulting a criminal attorney and am going to proceed with Arbitration. PLEASE SEE ATTACHED PHOTOS Read More