Companies List

Ron H.

San Francisco, CA

2021-04-03

If you like being charged THREE TIMES THE ORIGINAL ESTIMATE despite sending photos of all items before the estimate, then hire Konami. If you'd like your mover to show up angry, with a bullying attitude then these are your guys. If you don't mind having a valuable painting vandalized, slashed with a knife, this is your company. If you're okay with a company that gives itself two days to show up, and can't appear on either of them, then hire Konami. But if not, please heed the warnings of other reviewers and stay away. I told them my mom needed to be out by the 10th, they didn't send a crew til the 12th, causing extraordinary stress and inconvenience for all parties. And when they did show up, claimed the job was underbid and increasing the cost from $1800 to $5400. We originally hired Move Smart who handed us off to Superior Van Lines and/or Kawami (there is confusion about who is actually being hired). Konami crew showed up with a Budget Rental-branded truck. All share in common similarly terrible reviews and business practices. But don't listen to me, listen to the movers themselves: the pick up crew sent two people and one of them said of the other (the leader) that he would never work for him again because he was "too crooked". And the unloading crew told us they could not understand why the cost was so high, when there wasn't that much stuff. The Move Smart/Superior/Konami entity demonstrated every one of the qualities of a scam moving company, and you should stay away from all three. Also, contact your congressperson and tell them that legislation needs to be created to protect consumers from this type of abuse. Moving is stressful enough without the wildcard of predatory movers. It really is criminal and hits people when they are most vulnerable, and in my mother's case, holding her possessions hostage. There should be a zero stars or negative stars option to correctly reflect this company's performance. If you hire them, you're in for trouble. Read More

Ron H.

San Francisco, CA

2021-04-03

If you like being charged THREE TIMES THE ORIGINAL ESTIMATE despite sending photos of all items before the estimate, then hire Konami. If you'd like your mover to show up angry, with a bullying attitude then these are your guys. If you don't mind having a valuable painting vandalized, slashed with a knife, this is your company. If you're okay with a company that gives itself two days to show up, and can't appear on either of them, then hire Konami. But if not, please heed the warnings of other reviewers and stay away. I told them my mom needed to be out by the 10th, they didn't send a crew til the 12th, causing extraordinary stress and inconvenience for all parties. And when they did show up, claimed the job was underbid and increasing the cost from $1800 to $5400. We originally hired Move Smart who handed us off to Superior Van Lines and/or Kawami (there is confusion about who is actually being hired). Konami crew showed up with a Budget Rental-branded truck. All share in common similarly terrible reviews and business practices. But don't listen to me, listen to the movers themselves: the pick up crew sent two people and one of them said of the other (the leader) that he would never work for him again because he was "too crooked". And the unloading crew told us they could not understand why the cost was so high, when there wasn't that much stuff. The Move Smart/Superior/Konami entity demonstrated every one of the qualities of a scam moving company, and you should stay away from all three. Also, contact your congressperson and tell them that legislation needs to be created to protect consumers from this type of abuse. Moving is stressful enough without the wildcard of predatory movers. It really is criminal and hits people when they are most vulnerable, and in my mother's case, holding her possessions hostage. There should be a zero stars or negative stars option to correctly reflect this company's performance. If you hire them, you're in for trouble. Read More

Lauren M.

Atlanta, GA

2021-03-30

THIS COMPANY IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. DO NOT USE. Their customer service is horrendous, especially Ashley. Never have I ever spoken to such a rude and nasty person. I moved long distance and my belongings were in a storage unit across the country, I had already moved so I couldn't be there to help. I had to arrange friends and workers at the storage unit to sign for me and open the unit. They didn't show up for the pickup 2 times, and I had to call them 3 times and beg for some compensation and finally got a lousy $25 for it. My stuff took 2 weeks to get here, which is fine I was in no rush. But I saw multiple people left stranded without there stuff by this company and can at least be thankful that didn't happen to me. Ashley refused to send me the tarrif multiple times, I asked 4 times over 3 days, and she never ever sent it. She also lied about not receiving an email from me that had my card info and signature approval to run the card. All part of their scam to get you to pay the full thing in cash so you can't dispute it. And they won't deliver your stuff if you don't pay in cash. I was in the middle of starting a new job and have never been more stressed out in my life dealing with them and making sure my stuff was going to get here. Pay the extra money for a credible and reliable company. My stuff showed up broken, shattered, paintings with holes in the back, scotch tape on wooden painted dressers that ripped the paint off. And I specifically notified them that I had an air fryer and asked them to saran wrap it incase it had grease in it so it didn't spill everywhere. They even thanked me for letting them know, and then it came unwrapped in a box with everything soaked underneath it. Including my entire living room rug, soaked in old grease. I had 2 cherub garden statues, both of them cracked with pieces broken off. I watched one of the guys drop my boxes twice off of the dolly and not care at all. Then they refused to take any trash with them, leaving me with piles of trashbags and boxes to deal with after they left. I had to spread them out over trash days for weeks. The list goes on and on. Congratulations Konami Moving Co. on being the worst company I have ever had to deal with! Read More

Lauren M.

Atlanta, GA

2021-03-30

THIS COMPANY IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. DO NOT USE. Their customer service is horrendous, especially Ashley. Never have I ever spoken to such a rude and nasty person. I moved long distance and my belongings were in a storage unit across the country, I had already moved so I couldn't be there to help. I had to arrange friends and workers at the storage unit to sign for me and open the unit. They didn't show up for the pickup 2 times, and I had to call them 3 times and beg for some compensation and finally got a lousy $25 for it. My stuff took 2 weeks to get here, which is fine I was in no rush. But I saw multiple people left stranded without there stuff by this company and can at least be thankful that didn't happen to me. Ashley refused to send me the tarrif multiple times, I asked 4 times over 3 days, and she never ever sent it. She also lied about not receiving an email from me that had my card info and signature approval to run the card. All part of their scam to get you to pay the full thing in cash so you can't dispute it. And they won't deliver your stuff if you don't pay in cash. I was in the middle of starting a new job and have never been more stressed out in my life dealing with them and making sure my stuff was going to get here. Pay the extra money for a credible and reliable company. My stuff showed up broken, shattered, paintings with holes in the back, scotch tape on wooden painted dressers that ripped the paint off. And I specifically notified them that I had an air fryer and asked them to saran wrap it incase it had grease in it so it didn't spill everywhere. They even thanked me for letting them know, and then it came unwrapped in a box with everything soaked underneath it. Including my entire living room rug, soaked in old grease. I had 2 cherub garden statues, both of them cracked with pieces broken off. I watched one of the guys drop my boxes twice off of the dolly and not care at all. Then they refused to take any trash with them, leaving me with piles of trashbags and boxes to deal with after they left. I had to spread them out over trash days for weeks. The list goes on and on. Congratulations Konami Moving Co. on being the worst company I have ever had to deal with! Read More

Lauren M.

Atlanta, GA

2021-03-30

THIS COMPANY IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. DO NOT USE. Their customer service is horrendous, especially Ashley. Never have I ever spoken to such a rude and nasty person. I moved long distance and my belongings were in a storage unit across the country, I had already moved so I couldn't be there to help. I had to arrange friends and workers at the storage unit to sign for me and open the unit. They didn't show up for the pickup 2 times, and I had to call them 3 times and beg for some compensation and finally got a lousy $25 for it. My stuff took 2 weeks to get here, which is fine I was in no rush. But I saw multiple people left stranded without there stuff by this company and can at least be thankful that didn't happen to me. Ashley refused to send me the tarrif multiple times, I asked 4 times over 3 days, and she never ever sent it. She also lied about not receiving an email from me that had my card info and signature approval to run the card. All part of their scam to get you to pay the full thing in cash so you can't dispute it. And they won't deliver your stuff if you don't pay in cash. I was in the middle of starting a new job and have never been more stressed out in my life dealing with them and making sure my stuff was going to get here. Pay the extra money for a credible and reliable company. My stuff showed up broken, shattered, paintings with holes in the back, scotch tape on wooden painted dressers that ripped the paint off. And I specifically notified them that I had an air fryer and asked them to saran wrap it incase it had grease in it so it didn't spill everywhere. They even thanked me for letting them know, and then it came unwrapped in a box with everything soaked underneath it. Including my entire living room rug, soaked in old grease. I had 2 cherub garden statues, both of them cracked with pieces broken off. I watched one of the guys drop my boxes twice off of the dolly and not care at all. Then they refused to take any trash with them, leaving me with piles of trashbags and boxes to deal with after they left. I had to spread them out over trash days for weeks. The list goes on and on. Congratulations Konami Moving Co. on being the worst company I have ever had to deal with! Read More

Lauren M.

Atlanta, GA

2021-03-30

THIS COMPANY IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. DO NOT USE. Their customer service is horrendous, especially Ashley. Never have I ever spoken to such a rude and nasty person. I moved long distance and my belongings were in a storage unit across the country, I had already moved so I couldn't be there to help. I had to arrange friends and workers at the storage unit to sign for me and open the unit. They didn't show up for the pickup 2 times, and I had to call them 3 times and beg for some compensation and finally got a lousy $25 for it. My stuff took 2 weeks to get here, which is fine I was in no rush. But I saw multiple people left stranded without there stuff by this company and can at least be thankful that didn't happen to me. Ashley refused to send me the tarrif multiple times, I asked 4 times over 3 days, and she never ever sent it. She also lied about not receiving an email from me that had my card info and signature approval to run the card. All part of their scam to get you to pay the full thing in cash so you can't dispute it. And they won't deliver your stuff if you don't pay in cash. I was in the middle of starting a new job and have never been more stressed out in my life dealing with them and making sure my stuff was going to get here. Pay the extra money for a credible and reliable company. My stuff showed up broken, shattered, paintings with holes in the back, scotch tape on wooden painted dressers that ripped the paint off. And I specifically notified them that I had an air fryer and asked them to saran wrap it incase it had grease in it so it didn't spill everywhere. They even thanked me for letting them know, and then it came unwrapped in a box with everything soaked underneath it. Including my entire living room rug, soaked in old grease. I had 2 cherub garden statues, both of them cracked with pieces broken off. I watched one of the guys drop my boxes twice off of the dolly and not care at all. Then they refused to take any trash with them, leaving me with piles of trashbags and boxes to deal with after they left. I had to spread them out over trash days for weeks. The list goes on and on. Congratulations Konami Moving Co. on being the worst company I have ever had to deal with! Read More

Carrie L.

Morgan, UT

2021-02-26

My elderly mother-in-law needed to be moved to Atlanta. Konami Moving & Storage was sub-contracted by a lead-in site. Had we known this was the company, we would have looked them up... and said no. This move was a DISASTER from minute one. The movers showed up, and presented her with a bill to sign, which was nearly DOUBLE what we were quoted. The movers bullied her into signing it, under threat of leaving, if she did not. We had paid extra for the movers to help pack items (which was not much, since everything was mostly packed, and in a shed). The movers complained and griped that they aren't paid to pack her 's**t'... a word they used quite often to describe the items they were moving. And then the trouble really began... We were told the items would arrive in about 14 days (and have the papers saying that). When 14 days passed without any contact at all, we called and were told it's 21 days, not 14. When 21 days passed with no contact, we contacted again, and the extremely rude lady told us that they would let us know when it was going to arrive. This continued for nearly 5 MONTHS! During all those weeks, we were told a variety of things, such as that the items were in storage in AZ... that they were already in Atlanta and would be delivered soon, and my favorite..... they didn't know where the items were. Mix in a few rude blow-offs as well. Finally after nearly 5 months, and double the quoted cost, they set up a delivery. When the items arrived, there were MANY damaged or destroyed items... broken pictures with glass everywhere, broken chairs, and tables.... and many items missing. They also delivered items that did not belong to us. When we informed them of this, we were told that if they had our sticker, they are our items. Those items are still in our garage and they have refused to take them back, or find who they actually belong to. Overall, these guys get -700,000 stars, and should be avoided at all cost Read More

Carrie L.

Morgan, UT

2021-02-26

My elderly mother-in-law needed to be moved to Atlanta. Konami Moving & Storage was sub-contracted by a lead-in site. Had we known this was the company, we would have looked them up... and said no. This move was a DISASTER from minute one. The movers showed up, and presented her with a bill to sign, which was nearly DOUBLE what we were quoted. The movers bullied her into signing it, under threat of leaving, if she did not. We had paid extra for the movers to help pack items (which was not much, since everything was mostly packed, and in a shed). The movers complained and griped that they aren't paid to pack her 's**t'... a word they used quite often to describe the items they were moving. And then the trouble really began... We were told the items would arrive in about 14 days (and have the papers saying that). When 14 days passed without any contact at all, we called and were told it's 21 days, not 14. When 21 days passed with no contact, we contacted again, and the extremely rude lady told us that they would let us know when it was going to arrive. This continued for nearly 5 MONTHS! During all those weeks, we were told a variety of things, such as that the items were in storage in AZ... that they were already in Atlanta and would be delivered soon, and my favorite..... they didn't know where the items were. Mix in a few rude blow-offs as well. Finally after nearly 5 months, and double the quoted cost, they set up a delivery. When the items arrived, there were MANY damaged or destroyed items... broken pictures with glass everywhere, broken chairs, and tables.... and many items missing. They also delivered items that did not belong to us. When we informed them of this, we were told that if they had our sticker, they are our items. Those items are still in our garage and they have refused to take them back, or find who they actually belong to. Overall, these guys get -700,000 stars, and should be avoided at all cost Read More

Carrie L.

Morgan, UT

2021-02-26

My elderly mother-in-law needed to be moved to Atlanta. Konami Moving & Storage was sub-contracted by a lead-in site. Had we known this was the company, we would have looked them up... and said no. This move was a DISASTER from minute one. The movers showed up, and presented her with a bill to sign, which was nearly DOUBLE what we were quoted. The movers bullied her into signing it, under threat of leaving, if she did not. We had paid extra for the movers to help pack items (which was not much, since everything was mostly packed, and in a shed). The movers complained and griped that they aren't paid to pack her 's**t'... a word they used quite often to describe the items they were moving. And then the trouble really began... We were told the items would arrive in about 14 days (and have the papers saying that). When 14 days passed without any contact at all, we called and were told it's 21 days, not 14. When 21 days passed with no contact, we contacted again, and the extremely rude lady told us that they would let us know when it was going to arrive. This continued for nearly 5 MONTHS! During all those weeks, we were told a variety of things, such as that the items were in storage in AZ... that they were already in Atlanta and would be delivered soon, and my favorite..... they didn't know where the items were. Mix in a few rude blow-offs as well. Finally after nearly 5 months, and double the quoted cost, they set up a delivery. When the items arrived, there were MANY damaged or destroyed items... broken pictures with glass everywhere, broken chairs, and tables.... and many items missing. They also delivered items that did not belong to us. When we informed them of this, we were told that if they had our sticker, they are our items. Those items are still in our garage and they have refused to take them back, or find who they actually belong to. Overall, these guys get -700,000 stars, and should be avoided at all cost Read More

Carrie L.

Morgan, UT

2021-02-26

My elderly mother-in-law needed to be moved to Atlanta. Konami Moving & Storage was sub-contracted by a lead-in site. Had we known this was the company, we would have looked them up... and said no. This move was a DISASTER from minute one. The movers showed up, and presented her with a bill to sign, which was nearly DOUBLE what we were quoted. The movers bullied her into signing it, under threat of leaving, if she did not. We had paid extra for the movers to help pack items (which was not much, since everything was mostly packed, and in a shed). The movers complained and griped that they aren't paid to pack her 's**t'... a word they used quite often to describe the items they were moving. And then the trouble really began... We were told the items would arrive in about 14 days (and have the papers saying that). When 14 days passed without any contact at all, we called and were told it's 21 days, not 14. When 21 days passed with no contact, we contacted again, and the extremely rude lady told us that they would let us know when it was going to arrive. This continued for nearly 5 MONTHS! During all those weeks, we were told a variety of things, such as that the items were in storage in AZ... that they were already in Atlanta and would be delivered soon, and my favorite..... they didn't know where the items were. Mix in a few rude blow-offs as well. Finally after nearly 5 months, and double the quoted cost, they set up a delivery. When the items arrived, there were MANY damaged or destroyed items... broken pictures with glass everywhere, broken chairs, and tables.... and many items missing. They also delivered items that did not belong to us. When we informed them of this, we were told that if they had our sticker, they are our items. Those items are still in our garage and they have refused to take them back, or find who they actually belong to. Overall, these guys get -700,000 stars, and should be avoided at all cost Read More

Farrah H.

University Place, WA

2021-02-04

3+ MONTHS LATER, MY DAD (RETIRED VETERAN) IS STILL WAITING FOR HIS EXPENSIVE HOUSEHOLD GOODS. YOU'VE BEEN WARNED! My dad received a great competitive estimate so he booked with IMRG in October 2020 for his move from California to Washington. To his dismay, the movers came 1 day later providing short notice and then arrived at a later time than scheduled. Once more than half of our household goods were loaded, we were told to accept unknown additional costs incurred for loading remaining items or unload/cancel our move. This was the last day in the home and had little choice, but to accept the additional fees. The cost per cubic square feet more than doubled from estimate. The delivery was promised 30 business days past our first available date. The company was not proactive about communication and unresponsive/unhelpful when called for questions. 3+ months later, we received a first shipment of goods that were mostly damaged and missing more than half of our expensive household goods. We were told that we would be contacted for a 2nd delivery of our goods. This was the first time we had heard there would be two deliveries. As expected, we are still following up (because no one is contacting us) and waiting for our missing goods which includes 2 TVs, queen mattress, bikes, sofa, dining table, tool box, golf bags, dressers, 37 boxes of misc stuff, etc... This has been very disappointing as my dad has done his due diligence to follow-up with the company to complete his move. Read More

Farrah H.

University Place, WA

2021-02-04

3+ MONTHS LATER, MY DAD (RETIRED VETERAN) IS STILL WAITING FOR HIS EXPENSIVE HOUSEHOLD GOODS. YOU'VE BEEN WARNED! My dad received a great competitive estimate so he booked with IMRG in October 2020 for his move from California to Washington. To his dismay, the movers came 1 day later providing short notice and then arrived at a later time than scheduled. Once more than half of our household goods were loaded, we were told to accept unknown additional costs incurred for loading remaining items or unload/cancel our move. This was the last day in the home and had little choice, but to accept the additional fees. The cost per cubic square feet more than doubled from estimate. The delivery was promised 30 business days past our first available date. The company was not proactive about communication and unresponsive/unhelpful when called for questions. 3+ months later, we received a first shipment of goods that were mostly damaged and missing more than half of our expensive household goods. We were told that we would be contacted for a 2nd delivery of our goods. This was the first time we had heard there would be two deliveries. As expected, we are still following up (because no one is contacting us) and waiting for our missing goods which includes 2 TVs, queen mattress, bikes, sofa, dining table, tool box, golf bags, dressers, 37 boxes of misc stuff, etc... This has been very disappointing as my dad has done his due diligence to follow-up with the company to complete his move. Read More

Farrah H.

University Place, WA

2021-02-04

3+ MONTHS LATER, MY DAD (RETIRED VETERAN) IS STILL WAITING FOR HIS EXPENSIVE HOUSEHOLD GOODS. YOU'VE BEEN WARNED! My dad received a great competitive estimate so he booked with IMRG in October 2020 for his move from California to Washington. To his dismay, the movers came 1 day later providing short notice and then arrived at a later time than scheduled. Once more than half of our household goods were loaded, we were told to accept unknown additional costs incurred for loading remaining items or unload/cancel our move. This was the last day in the home and had little choice, but to accept the additional fees. The cost per cubic square feet more than doubled from estimate. The delivery was promised 30 business days past our first available date. The company was not proactive about communication and unresponsive/unhelpful when called for questions. 3+ months later, we received a first shipment of goods that were mostly damaged and missing more than half of our expensive household goods. We were told that we would be contacted for a 2nd delivery of our goods. This was the first time we had heard there would be two deliveries. As expected, we are still following up (because no one is contacting us) and waiting for our missing goods which includes 2 TVs, queen mattress, bikes, sofa, dining table, tool box, golf bags, dressers, 37 boxes of misc stuff, etc... This has been very disappointing as my dad has done his due diligence to follow-up with the company to complete his move. Read More

Farrah H.

University Place, WA

2021-02-04

3+ MONTHS LATER, MY DAD (RETIRED VETERAN) IS STILL WAITING FOR HIS EXPENSIVE HOUSEHOLD GOODS. YOU'VE BEEN WARNED! My dad received a great competitive estimate so he booked with IMRG in October 2020 for his move from California to Washington. To his dismay, the movers came 1 day later providing short notice and then arrived at a later time than scheduled. Once more than half of our household goods were loaded, we were told to accept unknown additional costs incurred for loading remaining items or unload/cancel our move. This was the last day in the home and had little choice, but to accept the additional fees. The cost per cubic square feet more than doubled from estimate. The delivery was promised 30 business days past our first available date. The company was not proactive about communication and unresponsive/unhelpful when called for questions. 3+ months later, we received a first shipment of goods that were mostly damaged and missing more than half of our expensive household goods. We were told that we would be contacted for a 2nd delivery of our goods. This was the first time we had heard there would be two deliveries. As expected, we are still following up (because no one is contacting us) and waiting for our missing goods which includes 2 TVs, queen mattress, bikes, sofa, dining table, tool box, golf bags, dressers, 37 boxes of misc stuff, etc... This has been very disappointing as my dad has done his due diligence to follow-up with the company to complete his move. Read More

Valerie M.

San Francisco, CA

2021-01-05

I would give them negative stars if I could. Reading other reviews it appears most of us had delayed pick up, stuck belongs in storage container in Vegas, had no idea when we would get our belongings. Over 30+ days for a move from AZ to Reno NV . (Was told it would be 5 days max for deluvery)Had to fly our daughter to their storage place in Vegas, rent a uhaul, then pay them $700 to load it onto uhaul. Broken items when loading. Another man was there with uhaul waiting to do the same thing!!!!! 2 workers quit and walked off the job while she was there. Sent in an email to their 3rd party insurance claim company, NEVER heard back. 3 times. Broken items in boxes marked fragile were Lladros, figurines given to me from my father who is passed. Broken off nightstand keg, large coffee table completely destroyed. Don't know how they managed to do that. Please beware. Too much more to share. Have moved 7 times and NEVER had this happen. Read More

Valerie M.

San Francisco, CA

2021-01-05

I would give them negative stars if I could. Reading other reviews it appears most of us had delayed pick up, stuck belongs in storage container in Vegas, had no idea when we would get our belongings. Over 30+ days for a move from AZ to Reno NV . (Was told it would be 5 days max for deluvery)Had to fly our daughter to their storage place in Vegas, rent a uhaul, then pay them $700 to load it onto uhaul. Broken items when loading. Another man was there with uhaul waiting to do the same thing!!!!! 2 workers quit and walked off the job while she was there. Sent in an email to their 3rd party insurance claim company, NEVER heard back. 3 times. Broken items in boxes marked fragile were Lladros, figurines given to me from my father who is passed. Broken off nightstand keg, large coffee table completely destroyed. Don't know how they managed to do that. Please beware. Too much more to share. Have moved 7 times and NEVER had this happen. Read More

Valerie M.

San Francisco, CA

2021-01-05

I would give them negative stars if I could. Reading other reviews it appears most of us had delayed pick up, stuck belongs in storage container in Vegas, had no idea when we would get our belongings. Over 30+ days for a move from AZ to Reno NV . (Was told it would be 5 days max for deluvery)Had to fly our daughter to their storage place in Vegas, rent a uhaul, then pay them $700 to load it onto uhaul. Broken items when loading. Another man was there with uhaul waiting to do the same thing!!!!! 2 workers quit and walked off the job while she was there. Sent in an email to their 3rd party insurance claim company, NEVER heard back. 3 times. Broken items in boxes marked fragile were Lladros, figurines given to me from my father who is passed. Broken off nightstand keg, large coffee table completely destroyed. Don't know how they managed to do that. Please beware. Too much more to share. Have moved 7 times and NEVER had this happen. Read More

Valerie M.

San Francisco, CA

2021-01-05

I would give them negative stars if I could. Reading other reviews it appears most of us had delayed pick up, stuck belongs in storage container in Vegas, had no idea when we would get our belongings. Over 30+ days for a move from AZ to Reno NV . (Was told it would be 5 days max for deluvery)Had to fly our daughter to their storage place in Vegas, rent a uhaul, then pay them $700 to load it onto uhaul. Broken items when loading. Another man was there with uhaul waiting to do the same thing!!!!! 2 workers quit and walked off the job while she was there. Sent in an email to their 3rd party insurance claim company, NEVER heard back. 3 times. Broken items in boxes marked fragile were Lladros, figurines given to me from my father who is passed. Broken off nightstand keg, large coffee table completely destroyed. Don't know how they managed to do that. Please beware. Too much more to share. Have moved 7 times and NEVER had this happen. Read More

Alexandria M.

Winslow, AZ

2020-12-22

HORRIBLE moving experience !!!!! This is the only time in my entire life so far that I would give a company ZERO stars if I could . Please Do NOT hire this company. We hired a company with great reviews, only to find out later that they hired Konami , this completely different company, to actually do the job! MAJOR POINTS- 1. THEY TRASHED OUR MATTRESS! Our couches and chairs showed up with water damage too. A broken glass table. And a scuffed up and scratched handmade wooden coffee table . Many boxes were totally beat up. And somehow, our area rug showed up wet and MOLDY. (more details later..) 2. THEY ONLY ACCEPT CASH/ MONEY ORDER UPON DELIVERY (BEFORE you can even SEE YOUR BELONGINGS) EVEN THOUGH THEY TELL YOU OTHERWISE. If you don't pay them with cash/m.o (which they finally make crystal clear literally the day before they finally arrive with your items, after weeks/months of talking with them). they hold all of your belongings. INCREDIBLY SKETCHY. 3. They were more than 3 days late to arrive to our old home to gather our boxes. We had a cross country moving trio planned out carefully to a T because of the pandemic! We lost all of our reservations and given no compensation for such! We were given at least five different time frames during this time!. Then it took them OVER TWO weeks to deliver our belongings. 4. We were told a quote . Actual price was DOUBLE that quote (not a shocker there though ) 5. Something many people don't know about moving companies in general , of they ruin your belongings, you get refunded coins by the pound. Not for what it's worth! EXTRA Details : Our less than a year old, king size, expensive mattress which we ourselves packed IN A MOVING PLASTIC MATTRESS BAG to protect, on top of an already waterproof matress cover, showed up to our home SOAKING WET. I'm not talking just a little water stain. No. Moving mattress bag was RIPPED to shreds. Totally soaked ALL THE WAY through and covered in NASTY yellowish water stains . It was the LAST item the movers loaded into our new home off of the truck at almost 10 PM after 3 hours of unloading. They were very quick to leave it and run off before we could even notice. We tried to call the truck driver 2 minutes after they left to ask what happened, of course, no answer. They say that they keep your items locked in a storage room before they love them. Haha! Either the semi had a major leak, or they left our stuff literally out in the rain. And yes , it was totally dry outside when they brought the matress in..... We called right away to the companys number in Las Vegas. The representative seemed equally as concerned and promised us and reassured us that we would get a considerable amount of money back as a "gesture of good faith" and that she always does that for her customers. She assured us that we would have to deny the claim settlement (which would be almost nothing, as they pay by the pound, not by what your items are worth) and request this said gesture. What do we get? 165$. SEVEN MONTHS LATER. Mind you, we paid over $5,000 for this company. The delivery truck was in an unidentified old semi truck. The company had the driver working completely SOLO. The DRIVER randomly paid 2 old moving friends who did not work for Konami, who happened to be in the area, out of his pocket, to help move our boxes in. Thankfully, although very rude upon arrival, smoking cigarettes in my driveway without any introduction, as well as not wearing masks during the pandemic, they did a good job transferring our items from the truck to the home. Luckily our items were not stolen. I am not one to judge, but who knows any of their backgrounds!! We were in more communication with the brokerage company than "Konami" or whoever the heck this company is. The whole time being told we could pay with check or credit card upon delivery. Even that it was noted in our report, with their names and employee numbers, dates and times written down on our end. Then "Konami" who we had no idea was even a separate company for the longest time, requires money order or CASH only upon delivery or they will keep all of your belongings as collateral!!! They say they have nothing to do with company we actually hired. In today's day and age, I was completely shocked that this is even LEGAL. When I asked the representative from Konami WHY this is their standard , and directly asked if they were afraid of credit card disputes, she said, "well yes that's part of the reason." Unfortunately, you pretty much sign all of your valuables away with their contracts. Every thing you've ever worked for. And even if they move your items late, ruin half of them, disrespect you , and even lie to you, there's not much you can do if you have valuables in their hands. You're just at their mercy. Ha! I never wrote long reviews like this, but I truly hope that I can stop anyone who reads this from hiring this company! Read More

Alexandria M.

Winslow, AZ

2020-12-22

HORRIBLE moving experience !!!!! This is the only time in my entire life so far that I would give a company ZERO stars if I could . Please Do NOT hire this company. We hired a company with great reviews, only to find out later that they hired Konami , this completely different company, to actually do the job! MAJOR POINTS- 1. THEY TRASHED OUR MATTRESS! Our couches and chairs showed up with water damage too. A broken glass table. And a scuffed up and scratched handmade wooden coffee table . Many boxes were totally beat up. And somehow, our area rug showed up wet and MOLDY. (more details later..) 2. THEY ONLY ACCEPT CASH/ MONEY ORDER UPON DELIVERY (BEFORE you can even SEE YOUR BELONGINGS) EVEN THOUGH THEY TELL YOU OTHERWISE. If you don't pay them with cash/m.o (which they finally make crystal clear literally the day before they finally arrive with your items, after weeks/months of talking with them). they hold all of your belongings. INCREDIBLY SKETCHY. 3. They were more than 3 days late to arrive to our old home to gather our boxes. We had a cross country moving trio planned out carefully to a T because of the pandemic! We lost all of our reservations and given no compensation for such! We were given at least five different time frames during this time!. Then it took them OVER TWO weeks to deliver our belongings. 4. We were told a quote . Actual price was DOUBLE that quote (not a shocker there though ) 5. Something many people don't know about moving companies in general , of they ruin your belongings, you get refunded coins by the pound. Not for what it's worth! EXTRA Details : Our less than a year old, king size, expensive mattress which we ourselves packed IN A MOVING PLASTIC MATTRESS BAG to protect, on top of an already waterproof matress cover, showed up to our home SOAKING WET. I'm not talking just a little water stain. No. Moving mattress bag was RIPPED to shreds. Totally soaked ALL THE WAY through and covered in NASTY yellowish water stains . It was the LAST item the movers loaded into our new home off of the truck at almost 10 PM after 3 hours of unloading. They were very quick to leave it and run off before we could even notice. We tried to call the truck driver 2 minutes after they left to ask what happened, of course, no answer. They say that they keep your items locked in a storage room before they love them. Haha! Either the semi had a major leak, or they left our stuff literally out in the rain. And yes , it was totally dry outside when they brought the matress in..... We called right away to the companys number in Las Vegas. The representative seemed equally as concerned and promised us and reassured us that we would get a considerable amount of money back as a "gesture of good faith" and that she always does that for her customers. She assured us that we would have to deny the claim settlement (which would be almost nothing, as they pay by the pound, not by what your items are worth) and request this said gesture. What do we get? 165$. SEVEN MONTHS LATER. Mind you, we paid over $5,000 for this company. The delivery truck was in an unidentified old semi truck. The company had the driver working completely SOLO. The DRIVER randomly paid 2 old moving friends who did not work for Konami, who happened to be in the area, out of his pocket, to help move our boxes in. Thankfully, although very rude upon arrival, smoking cigarettes in my driveway without any introduction, as well as not wearing masks during the pandemic, they did a good job transferring our items from the truck to the home. Luckily our items were not stolen. I am not one to judge, but who knows any of their backgrounds!! We were in more communication with the brokerage company than "Konami" or whoever the heck this company is. The whole time being told we could pay with check or credit card upon delivery. Even that it was noted in our report, with their names and employee numbers, dates and times written down on our end. Then "Konami" who we had no idea was even a separate company for the longest time, requires money order or CASH only upon delivery or they will keep all of your belongings as collateral!!! They say they have nothing to do with company we actually hired. In today's day and age, I was completely shocked that this is even LEGAL. When I asked the representative from Konami WHY this is their standard , and directly asked if they were afraid of credit card disputes, she said, "well yes that's part of the reason." Unfortunately, you pretty much sign all of your valuables away with their contracts. Every thing you've ever worked for. And even if they move your items late, ruin half of them, disrespect you , and even lie to you, there's not much you can do if you have valuables in their hands. You're just at their mercy. Ha! I never wrote long reviews like this, but I truly hope that I can stop anyone who reads this from hiring this company! Read More

Alexandria M.

Winslow, AZ

2020-12-22

HORRIBLE moving experience !!!!! This is the only time in my entire life so far that I would give a company ZERO stars if I could . Please Do NOT hire this company. We hired a company with great reviews, only to find out later that they hired Konami , this completely different company, to actually do the job! MAJOR POINTS- 1. THEY TRASHED OUR MATTRESS! Our couches and chairs showed up with water damage too. A broken glass table. And a scuffed up and scratched handmade wooden coffee table . Many boxes were totally beat up. And somehow, our area rug showed up wet and MOLDY. (more details later..) 2. THEY ONLY ACCEPT CASH/ MONEY ORDER UPON DELIVERY (BEFORE you can even SEE YOUR BELONGINGS) EVEN THOUGH THEY TELL YOU OTHERWISE. If you don't pay them with cash/m.o (which they finally make crystal clear literally the day before they finally arrive with your items, after weeks/months of talking with them). they hold all of your belongings. INCREDIBLY SKETCHY. 3. They were more than 3 days late to arrive to our old home to gather our boxes. We had a cross country moving trio planned out carefully to a T because of the pandemic! We lost all of our reservations and given no compensation for such! We were given at least five different time frames during this time!. Then it took them OVER TWO weeks to deliver our belongings. 4. We were told a quote . Actual price was DOUBLE that quote (not a shocker there though ) 5. Something many people don't know about moving companies in general , of they ruin your belongings, you get refunded coins by the pound. Not for what it's worth! EXTRA Details : Our less than a year old, king size, expensive mattress which we ourselves packed IN A MOVING PLASTIC MATTRESS BAG to protect, on top of an already waterproof matress cover, showed up to our home SOAKING WET. I'm not talking just a little water stain. No. Moving mattress bag was RIPPED to shreds. Totally soaked ALL THE WAY through and covered in NASTY yellowish water stains . It was the LAST item the movers loaded into our new home off of the truck at almost 10 PM after 3 hours of unloading. They were very quick to leave it and run off before we could even notice. We tried to call the truck driver 2 minutes after they left to ask what happened, of course, no answer. They say that they keep your items locked in a storage room before they love them. Haha! Either the semi had a major leak, or they left our stuff literally out in the rain. And yes , it was totally dry outside when they brought the matress in..... We called right away to the companys number in Las Vegas. The representative seemed equally as concerned and promised us and reassured us that we would get a considerable amount of money back as a "gesture of good faith" and that she always does that for her customers. She assured us that we would have to deny the claim settlement (which would be almost nothing, as they pay by the pound, not by what your items are worth) and request this said gesture. What do we get? 165$. SEVEN MONTHS LATER. Mind you, we paid over $5,000 for this company. The delivery truck was in an unidentified old semi truck. The company had the driver working completely SOLO. The DRIVER randomly paid 2 old moving friends who did not work for Konami, who happened to be in the area, out of his pocket, to help move our boxes in. Thankfully, although very rude upon arrival, smoking cigarettes in my driveway without any introduction, as well as not wearing masks during the pandemic, they did a good job transferring our items from the truck to the home. Luckily our items were not stolen. I am not one to judge, but who knows any of their backgrounds!! We were in more communication with the brokerage company than "Konami" or whoever the heck this company is. The whole time being told we could pay with check or credit card upon delivery. Even that it was noted in our report, with their names and employee numbers, dates and times written down on our end. Then "Konami" who we had no idea was even a separate company for the longest time, requires money order or CASH only upon delivery or they will keep all of your belongings as collateral!!! They say they have nothing to do with company we actually hired. In today's day and age, I was completely shocked that this is even LEGAL. When I asked the representative from Konami WHY this is their standard , and directly asked if they were afraid of credit card disputes, she said, "well yes that's part of the reason." Unfortunately, you pretty much sign all of your valuables away with their contracts. Every thing you've ever worked for. And even if they move your items late, ruin half of them, disrespect you , and even lie to you, there's not much you can do if you have valuables in their hands. You're just at their mercy. Ha! I never wrote long reviews like this, but I truly hope that I can stop anyone who reads this from hiring this company! Read More

Alexandria M.

Winslow, AZ

2020-12-22

HORRIBLE moving experience !!!!! This is the only time in my entire life so far that I would give a company ZERO stars if I could . Please Do NOT hire this company. We hired a company with great reviews, only to find out later that they hired Konami , this completely different company, to actually do the job! MAJOR POINTS- 1. THEY TRASHED OUR MATTRESS! Our couches and chairs showed up with water damage too. A broken glass table. And a scuffed up and scratched handmade wooden coffee table . Many boxes were totally beat up. And somehow, our area rug showed up wet and MOLDY. (more details later..) 2. THEY ONLY ACCEPT CASH/ MONEY ORDER UPON DELIVERY (BEFORE you can even SEE YOUR BELONGINGS) EVEN THOUGH THEY TELL YOU OTHERWISE. If you don't pay them with cash/m.o (which they finally make crystal clear literally the day before they finally arrive with your items, after weeks/months of talking with them). they hold all of your belongings. INCREDIBLY SKETCHY. 3. They were more than 3 days late to arrive to our old home to gather our boxes. We had a cross country moving trio planned out carefully to a T because of the pandemic! We lost all of our reservations and given no compensation for such! We were given at least five different time frames during this time!. Then it took them OVER TWO weeks to deliver our belongings. 4. We were told a quote . Actual price was DOUBLE that quote (not a shocker there though ) 5. Something many people don't know about moving companies in general , of they ruin your belongings, you get refunded coins by the pound. Not for what it's worth! EXTRA Details : Our less than a year old, king size, expensive mattress which we ourselves packed IN A MOVING PLASTIC MATTRESS BAG to protect, on top of an already waterproof matress cover, showed up to our home SOAKING WET. I'm not talking just a little water stain. No. Moving mattress bag was RIPPED to shreds. Totally soaked ALL THE WAY through and covered in NASTY yellowish water stains . It was the LAST item the movers loaded into our new home off of the truck at almost 10 PM after 3 hours of unloading. They were very quick to leave it and run off before we could even notice. We tried to call the truck driver 2 minutes after they left to ask what happened, of course, no answer. They say that they keep your items locked in a storage room before they love them. Haha! Either the semi had a major leak, or they left our stuff literally out in the rain. And yes , it was totally dry outside when they brought the matress in..... We called right away to the companys number in Las Vegas. The representative seemed equally as concerned and promised us and reassured us that we would get a considerable amount of money back as a "gesture of good faith" and that she always does that for her customers. She assured us that we would have to deny the claim settlement (which would be almost nothing, as they pay by the pound, not by what your items are worth) and request this said gesture. What do we get? 165$. SEVEN MONTHS LATER. Mind you, we paid over $5,000 for this company. The delivery truck was in an unidentified old semi truck. The company had the driver working completely SOLO. The DRIVER randomly paid 2 old moving friends who did not work for Konami, who happened to be in the area, out of his pocket, to help move our boxes in. Thankfully, although very rude upon arrival, smoking cigarettes in my driveway without any introduction, as well as not wearing masks during the pandemic, they did a good job transferring our items from the truck to the home. Luckily our items were not stolen. I am not one to judge, but who knows any of their backgrounds!! We were in more communication with the brokerage company than "Konami" or whoever the heck this company is. The whole time being told we could pay with check or credit card upon delivery. Even that it was noted in our report, with their names and employee numbers, dates and times written down on our end. Then "Konami" who we had no idea was even a separate company for the longest time, requires money order or CASH only upon delivery or they will keep all of your belongings as collateral!!! They say they have nothing to do with company we actually hired. In today's day and age, I was completely shocked that this is even LEGAL. When I asked the representative from Konami WHY this is their standard , and directly asked if they were afraid of credit card disputes, she said, "well yes that's part of the reason." Unfortunately, you pretty much sign all of your valuables away with their contracts. Every thing you've ever worked for. And even if they move your items late, ruin half of them, disrespect you , and even lie to you, there's not much you can do if you have valuables in their hands. You're just at their mercy. Ha! I never wrote long reviews like this, but I truly hope that I can stop anyone who reads this from hiring this company! Read More

Karen I.

Stoneham, MA

2020-12-04

The worst!!! Do not hire! Of course the price was more than quoted, I kinda figured that but.....They had our goods for 6 weeks. with no communication, many calls to them took hours. Here is how they packed my TV.. I had the original box but they threw out the styrofoam and used a blanket instead. They also put a computer monitor with fixed feet in the box with the TV! TV screen smashed. Glassware not wrapped and most items broken.. Mattress dirty with a cigarette burn in it, I cant even begin to tell you how bad they were.. They hired the cross country drive and delivery to a 3rd party who showed up without notice. This 3rd party dented and scratched walls in hallway and was abrasive. No way to communicate my displeasure with them or do a claim for the broken items, so Im outta luck.. Read More

Karen I.

Stoneham, MA

2020-12-04

The worst!!! Do not hire! Of course the price was more than quoted, I kinda figured that but.....They had our goods for 6 weeks. with no communication, many calls to them took hours. Here is how they packed my TV.. I had the original box but they threw out the styrofoam and used a blanket instead. They also put a computer monitor with fixed feet in the box with the TV! TV screen smashed. Glassware not wrapped and most items broken.. Mattress dirty with a cigarette burn in it, I cant even begin to tell you how bad they were.. They hired the cross country drive and delivery to a 3rd party who showed up without notice. This 3rd party dented and scratched walls in hallway and was abrasive. No way to communicate my displeasure with them or do a claim for the broken items, so Im outta luck.. Read More

Barb B.

University Place, WA

2020-10-12

I'd give zero stars if I could. There's so much negative about this company. Don't believe anything they say. Our $8500.00 estimate to move from California to Washington, which was supposedly verified by three of their estimators, ended up being almost $12000.00. -They showed up 3 days late -It took them 36 hours to load our home. I did all the packing beforehand -They kept putting items in boxes that absolutely did not need to be boxed so they could pad the cubic footage that they put on the truck and charge more -They held us hostage for 6 weeks when we tried to negotiate a better price. It was held in their storage facility in Vegas - While in their storage, they opened and ransacked our boxes, smashing and demolishing antique glass - When they finally delivered to us, they couldn't manage to get the truck near the storage unit, forcing my husband to rent Uhaul trucks to offload our stuff to. My husband, his friend and friends crew did all the moving into the Uhaul and from the Uhaul into our storage units. Konami employees did nothing - Now that we've purchased a home and are unpacking, so far we're missing a chest freezer, a Keurig, a desk top computer, a 4G LTE plus Wifi extender for our camper, a 55 in. Toshiba TV, 2personal hand trucks, and so much of what they didn't steal is damaged and irreplaceable I'm so heart sick because of these people. The young man that ran the crew, Tyler, who moved us asked extended questions about many of the items that have been stolen. The only business that they actually tend to is that of ripping people off!! Do not use them. Read More

Barb B.

University Place, WA

2020-10-12

I'd give zero stars if I could. There's so much negative about this company. Don't believe anything they say. Our $8500.00 estimate to move from California to Washington, which was supposedly verified by three of their estimators, ended up being almost $12000.00. -They showed up 3 days late -It took them 36 hours to load our home. I did all the packing beforehand -They kept putting items in boxes that absolutely did not need to be boxed so they could pad the cubic footage that they put on the truck and charge more -They held us hostage for 6 weeks when we tried to negotiate a better price. It was held in their storage facility in Vegas - While in their storage, they opened and ransacked our boxes, smashing and demolishing antique glass - When they finally delivered to us, they couldn't manage to get the truck near the storage unit, forcing my husband to rent Uhaul trucks to offload our stuff to. My husband, his friend and friends crew did all the moving into the Uhaul and from the Uhaul into our storage units. Konami employees did nothing - Now that we've purchased a home and are unpacking, so far we're missing a chest freezer, a Keurig, a desk top computer, a 4G LTE plus Wifi extender for our camper, a 55 in. Toshiba TV, 2personal hand trucks, and so much of what they didn't steal is damaged and irreplaceable I'm so heart sick because of these people. The young man that ran the crew, Tyler, who moved us asked extended questions about many of the items that have been stolen. The only business that they actually tend to is that of ripping people off!! Do not use them. Read More

Barb B.

University Place, WA

2020-10-12

I'd give zero stars if I could. There's so much negative about this company. Don't believe anything they say. Our $8500.00 estimate to move from California to Washington, which was supposedly verified by three of their estimators, ended up being almost $12000.00. -They showed up 3 days late -It took them 36 hours to load our home. I did all the packing beforehand -They kept putting items in boxes that absolutely did not need to be boxed so they could pad the cubic footage that they put on the truck and charge more -They held us hostage for 6 weeks when we tried to negotiate a better price. It was held in their storage facility in Vegas - While in their storage, they opened and ransacked our boxes, smashing and demolishing antique glass - When they finally delivered to us, they couldn't manage to get the truck near the storage unit, forcing my husband to rent Uhaul trucks to offload our stuff to. My husband, his friend and friends crew did all the moving into the Uhaul and from the Uhaul into our storage units. Konami employees did nothing - Now that we've purchased a home and are unpacking, so far we're missing a chest freezer, a Keurig, a desk top computer, a 4G LTE plus Wifi extender for our camper, a 55 in. Toshiba TV, 2personal hand trucks, and so much of what they didn't steal is damaged and irreplaceable I'm so heart sick because of these people. The young man that ran the crew, Tyler, who moved us asked extended questions about many of the items that have been stolen. The only business that they actually tend to is that of ripping people off!! Do not use them. Read More

Barb B.

University Place, WA

2020-10-12

I'd give zero stars if I could. There's so much negative about this company. Don't believe anything they say. Our $8500.00 estimate to move from California to Washington, which was supposedly verified by three of their estimators, ended up being almost $12000.00. -They showed up 3 days late -It took them 36 hours to load our home. I did all the packing beforehand -They kept putting items in boxes that absolutely did not need to be boxed so they could pad the cubic footage that they put on the truck and charge more -They held us hostage for 6 weeks when we tried to negotiate a better price. It was held in their storage facility in Vegas - While in their storage, they opened and ransacked our boxes, smashing and demolishing antique glass - When they finally delivered to us, they couldn't manage to get the truck near the storage unit, forcing my husband to rent Uhaul trucks to offload our stuff to. My husband, his friend and friends crew did all the moving into the Uhaul and from the Uhaul into our storage units. Konami employees did nothing - Now that we've purchased a home and are unpacking, so far we're missing a chest freezer, a Keurig, a desk top computer, a 4G LTE plus Wifi extender for our camper, a 55 in. Toshiba TV, 2personal hand trucks, and so much of what they didn't steal is damaged and irreplaceable I'm so heart sick because of these people. The young man that ran the crew, Tyler, who moved us asked extended questions about many of the items that have been stolen. The only business that they actually tend to is that of ripping people off!! Do not use them. Read More

Jessika H.

Near North Side, Chicago, IL

2020-09-29

Advice- DON'T use this company. Any company that makes you pay your final installment in cash or money order before they even unload the truck is not trustworthy. They even wanted me to sign my belongings list before my things were unloaded. Here is my story: Signed a contract with Moving Pro (brokerage company and then was handed off to Konami) Had to keep calling to get a pickup time frame - was told on 8/23 pick up would be between 12-2 on 8/24 called at 1:30 on 8/24 to find out where my truck was, was delayed until 4-6pm. Called at 5:10pm - could not get ahold of anyone, was never updated that a driver wasn't coming. Called the next morning 8/25 and was told there was a truck 30 minutes away and I was the next stop with a pickup time between 10-12, was called back and told they dispatched a different truck and I was the first pickup on that truck estimated 12-2. Finally talked with the truck driver to find out I was not his first stop so update pick up moved until 2-4. Talked with again and found out new estimated time was 4-6. Finally arrived at 6:20pm. 2 guys in an enterprise truck. They didn't finish loading up until 11:00pm. Gave the original "managers discount" offered of $300 but the price jumped from $3300 to $4900. They arrived so late and had no light so I had to sit in my car with the lights on. Tried to turn on my car and the battery had died. So then sat there with it running for almost an hour. I didn't know about the 30 day thing until I signed something about it with the movers. He told me, they say 30 days but it never takes them that long you should have it in 7-14 days. 9/15 - talked with Lily- was frustrated and upset. Told our stuff wouldn't be picked up until it was scheduled "on the manifest" which wouldn't be until the middle of the following week. 9/15 - spoke with Cici about picking up our belongings personally in Las Vegas. Was directed to send an email to request it. Never got a response. When calling the company I have been repeatedly put on hold on to have the call ended 10-20 minutes later. 9/19 - filed claim with DOT online form "Based on our review of the information provided we have determined that we do not have primary oversight and the appropriate venues are the Federal Motor Carrier Safety Administration (FMCSA) and the local courts." 9/21 - received a call that my stuff was being loaded on a truck and would leave 9/22 and that I would get it anywhere from 3-7 days later. After talking with the person who made the call I asked about a discount. I was told no discount would be given because us section 3.something of my contract the company legally has 30 days from the First Available Delivery Date to get me my things before any discount would be given. I asked to speak to manager and kept being told there was no manager in the office to speak to so I asked to speak with the supervisor or whoever was in the highest position. I was transferred to Lily. While I recounted what I had been through she kept speaking over me referring to the section 3.something of the contract, she denied any conversation we had and continued to tell me that no one in the office would have given me dates of when my things would be loaded or when I would see my things. 9/25 - finally got the text from my driver that my stuff was coming and would be delivered on 9/27 with a time frame. 9/27 - movers finally showed up with my stuff at 8:30AM. They unloaded the TV off the truck upside down. But they realized quickly it was a TV and flipped it over the right way and handled it with care. It was in and TV moving box with the big arrows and words saying "TV - this side up" with handle slots at the top. (It now has a black line down the center), bike arrived with no front tires and chain broken off, broken boxes and totes, scratched and banged up furniture, knobs broken off of a dresser (they put them "back on" but come off when you try and open the drawer), broken brackets on the hutch (thankfully the glass is okay because we stuffed the inside with blankets), some items were taped directly onto the wood so left marks behind when removing. That is our TV box upside down on the back of the truck. The words are on the other side, but you can see the handle on the bottom that is supposed to be at the top. And I even heard them say, "oh shoot man, this is their TV - this is a TV" and then watched them flip it over. Read More

Jessika H.

Near North Side, Chicago, IL

2020-09-29

Advice- DON'T use this company. Any company that makes you pay your final installment in cash or money order before they even unload the truck is not trustworthy. They even wanted me to sign my belongings list before my things were unloaded. Here is my story: Signed a contract with Moving Pro (brokerage company and then was handed off to Konami) Had to keep calling to get a pickup time frame - was told on 8/23 pick up would be between 12-2 on 8/24 called at 1:30 on 8/24 to find out where my truck was, was delayed until 4-6pm. Called at 5:10pm - could not get ahold of anyone, was never updated that a driver wasn't coming. Called the next morning 8/25 and was told there was a truck 30 minutes away and I was the next stop with a pickup time between 10-12, was called back and told they dispatched a different truck and I was the first pickup on that truck estimated 12-2. Finally talked with the truck driver to find out I was not his first stop so update pick up moved until 2-4. Talked with again and found out new estimated time was 4-6. Finally arrived at 6:20pm. 2 guys in an enterprise truck. They didn't finish loading up until 11:00pm. Gave the original "managers discount" offered of $300 but the price jumped from $3300 to $4900. They arrived so late and had no light so I had to sit in my car with the lights on. Tried to turn on my car and the battery had died. So then sat there with it running for almost an hour. I didn't know about the 30 day thing until I signed something about it with the movers. He told me, they say 30 days but it never takes them that long you should have it in 7-14 days. 9/15 - talked with Lily- was frustrated and upset. Told our stuff wouldn't be picked up until it was scheduled "on the manifest" which wouldn't be until the middle of the following week. 9/15 - spoke with Cici about picking up our belongings personally in Las Vegas. Was directed to send an email to request it. Never got a response. When calling the company I have been repeatedly put on hold on to have the call ended 10-20 minutes later. 9/19 - filed claim with DOT online form "Based on our review of the information provided we have determined that we do not have primary oversight and the appropriate venues are the Federal Motor Carrier Safety Administration (FMCSA) and the local courts." 9/21 - received a call that my stuff was being loaded on a truck and would leave 9/22 and that I would get it anywhere from 3-7 days later. After talking with the person who made the call I asked about a discount. I was told no discount would be given because us section 3.something of my contract the company legally has 30 days from the First Available Delivery Date to get me my things before any discount would be given. I asked to speak to manager and kept being told there was no manager in the office to speak to so I asked to speak with the supervisor or whoever was in the highest position. I was transferred to Lily. While I recounted what I had been through she kept speaking over me referring to the section 3.something of the contract, she denied any conversation we had and continued to tell me that no one in the office would have given me dates of when my things would be loaded or when I would see my things. 9/25 - finally got the text from my driver that my stuff was coming and would be delivered on 9/27 with a time frame. 9/27 - movers finally showed up with my stuff at 8:30AM. They unloaded the TV off the truck upside down. But they realized quickly it was a TV and flipped it over the right way and handled it with care. It was in and TV moving box with the big arrows and words saying "TV - this side up" with handle slots at the top. (It now has a black line down the center), bike arrived with no front tires and chain broken off, broken boxes and totes, scratched and banged up furniture, knobs broken off of a dresser (they put them "back on" but come off when you try and open the drawer), broken brackets on the hutch (thankfully the glass is okay because we stuffed the inside with blankets), some items were taped directly onto the wood so left marks behind when removing. That is our TV box upside down on the back of the truck. The words are on the other side, but you can see the handle on the bottom that is supposed to be at the top. And I even heard them say, "oh shoot man, this is their TV - this is a TV" and then watched them flip it over. Read More

Jessika H.

Near North Side, Chicago, IL

2020-09-29

Advice- DON'T use this company. Any company that makes you pay your final installment in cash or money order before they even unload the truck is not trustworthy. They even wanted me to sign my belongings list before my things were unloaded. Here is my story: Signed a contract with Moving Pro (brokerage company and then was handed off to Konami) Had to keep calling to get a pickup time frame - was told on 8/23 pick up would be between 12-2 on 8/24 called at 1:30 on 8/24 to find out where my truck was, was delayed until 4-6pm. Called at 5:10pm - could not get ahold of anyone, was never updated that a driver wasn't coming. Called the next morning 8/25 and was told there was a truck 30 minutes away and I was the next stop with a pickup time between 10-12, was called back and told they dispatched a different truck and I was the first pickup on that truck estimated 12-2. Finally talked with the truck driver to find out I was not his first stop so update pick up moved until 2-4. Talked with again and found out new estimated time was 4-6. Finally arrived at 6:20pm. 2 guys in an enterprise truck. They didn't finish loading up until 11:00pm. Gave the original "managers discount" offered of $300 but the price jumped from $3300 to $4900. They arrived so late and had no light so I had to sit in my car with the lights on. Tried to turn on my car and the battery had died. So then sat there with it running for almost an hour. I didn't know about the 30 day thing until I signed something about it with the movers. He told me, they say 30 days but it never takes them that long you should have it in 7-14 days. 9/15 - talked with Lily- was frustrated and upset. Told our stuff wouldn't be picked up until it was scheduled "on the manifest" which wouldn't be until the middle of the following week. 9/15 - spoke with Cici about picking up our belongings personally in Las Vegas. Was directed to send an email to request it. Never got a response. When calling the company I have been repeatedly put on hold on to have the call ended 10-20 minutes later. 9/19 - filed claim with DOT online form "Based on our review of the information provided we have determined that we do not have primary oversight and the appropriate venues are the Federal Motor Carrier Safety Administration (FMCSA) and the local courts." 9/21 - received a call that my stuff was being loaded on a truck and would leave 9/22 and that I would get it anywhere from 3-7 days later. After talking with the person who made the call I asked about a discount. I was told no discount would be given because us section 3.something of my contract the company legally has 30 days from the First Available Delivery Date to get me my things before any discount would be given. I asked to speak to manager and kept being told there was no manager in the office to speak to so I asked to speak with the supervisor or whoever was in the highest position. I was transferred to Lily. While I recounted what I had been through she kept speaking over me referring to the section 3.something of the contract, she denied any conversation we had and continued to tell me that no one in the office would have given me dates of when my things would be loaded or when I would see my things. 9/25 - finally got the text from my driver that my stuff was coming and would be delivered on 9/27 with a time frame. 9/27 - movers finally showed up with my stuff at 8:30AM. They unloaded the TV off the truck upside down. But they realized quickly it was a TV and flipped it over the right way and handled it with care. It was in and TV moving box with the big arrows and words saying "TV - this side up" with handle slots at the top. (It now has a black line down the center), bike arrived with no front tires and chain broken off, broken boxes and totes, scratched and banged up furniture, knobs broken off of a dresser (they put them "back on" but come off when you try and open the drawer), broken brackets on the hutch (thankfully the glass is okay because we stuffed the inside with blankets), some items were taped directly onto the wood so left marks behind when removing. That is our TV box upside down on the back of the truck. The words are on the other side, but you can see the handle on the bottom that is supposed to be at the top. And I even heard them say, "oh shoot man, this is their TV - this is a TV" and then watched them flip it over. Read More

Jessika H.

Near North Side, Chicago, IL

2020-09-29

Advice- DON'T use this company. Any company that makes you pay your final installment in cash or money order before they even unload the truck is not trustworthy. They even wanted me to sign my belongings list before my things were unloaded. Here is my story: Signed a contract with Moving Pro (brokerage company and then was handed off to Konami) Had to keep calling to get a pickup time frame - was told on 8/23 pick up would be between 12-2 on 8/24 called at 1:30 on 8/24 to find out where my truck was, was delayed until 4-6pm. Called at 5:10pm - could not get ahold of anyone, was never updated that a driver wasn't coming. Called the next morning 8/25 and was told there was a truck 30 minutes away and I was the next stop with a pickup time between 10-12, was called back and told they dispatched a different truck and I was the first pickup on that truck estimated 12-2. Finally talked with the truck driver to find out I was not his first stop so update pick up moved until 2-4. Talked with again and found out new estimated time was 4-6. Finally arrived at 6:20pm. 2 guys in an enterprise truck. They didn't finish loading up until 11:00pm. Gave the original "managers discount" offered of $300 but the price jumped from $3300 to $4900. They arrived so late and had no light so I had to sit in my car with the lights on. Tried to turn on my car and the battery had died. So then sat there with it running for almost an hour. I didn't know about the 30 day thing until I signed something about it with the movers. He told me, they say 30 days but it never takes them that long you should have it in 7-14 days. 9/15 - talked with Lily- was frustrated and upset. Told our stuff wouldn't be picked up until it was scheduled "on the manifest" which wouldn't be until the middle of the following week. 9/15 - spoke with Cici about picking up our belongings personally in Las Vegas. Was directed to send an email to request it. Never got a response. When calling the company I have been repeatedly put on hold on to have the call ended 10-20 minutes later. 9/19 - filed claim with DOT online form "Based on our review of the information provided we have determined that we do not have primary oversight and the appropriate venues are the Federal Motor Carrier Safety Administration (FMCSA) and the local courts." 9/21 - received a call that my stuff was being loaded on a truck and would leave 9/22 and that I would get it anywhere from 3-7 days later. After talking with the person who made the call I asked about a discount. I was told no discount would be given because us section 3.something of my contract the company legally has 30 days from the First Available Delivery Date to get me my things before any discount would be given. I asked to speak to manager and kept being told there was no manager in the office to speak to so I asked to speak with the supervisor or whoever was in the highest position. I was transferred to Lily. While I recounted what I had been through she kept speaking over me referring to the section 3.something of the contract, she denied any conversation we had and continued to tell me that no one in the office would have given me dates of when my things would be loaded or when I would see my things. 9/25 - finally got the text from my driver that my stuff was coming and would be delivered on 9/27 with a time frame. 9/27 - movers finally showed up with my stuff at 8:30AM. They unloaded the TV off the truck upside down. But they realized quickly it was a TV and flipped it over the right way and handled it with care. It was in and TV moving box with the big arrows and words saying "TV - this side up" with handle slots at the top. (It now has a black line down the center), bike arrived with no front tires and chain broken off, broken boxes and totes, scratched and banged up furniture, knobs broken off of a dresser (they put them "back on" but come off when you try and open the drawer), broken brackets on the hutch (thankfully the glass is okay because we stuffed the inside with blankets), some items were taped directly onto the wood so left marks behind when removing. That is our TV box upside down on the back of the truck. The words are on the other side, but you can see the handle on the bottom that is supposed to be at the top. And I even heard them say, "oh shoot man, this is their TV - this is a TV" and then watched them flip it over. Read More

Natascha D.

Sacramento, CA

2019-06-16

We have had several bad experiences with moving companies in the past. With several military moves under our belt, we are no stranger to relocation. I can say that we literally have not had ONE positive experience with a moving company. For this reason we have spent the last 10 years moving ourselves with Uhaul. Since retiring and deciding to do one last relocation to San Antonio, we decided to shop around for alternatives. We are just simply not young and energetic enough to brave the drive and move on our own again. We looked into the Pods but were shocked at the cost. We looked at uhaul and it was expensive too. So after research we came upon Konami moving and storage- apparently based out of Colorado. Website makes all kinds of claims of stress free moving and 10 years of experience all over the country. After speaking with the rep, she heard our horror stories and put our minds at ease. We paid a reservation deposit and scheduled a pick up date. A week prior we get a call and are told we still need to pay an additional $1000 for the deposit?! Then half of the move is due at pick up and the other half at delivery (cash only) hmmm. So, they did not come the first day we requested which was the 14th of June. They called and set up pick up for Saturday the 15th. Then called to say that the previous customer took up the entire truck so they needed to get a new truck and wouldn't. W able to come until the 16th. The 16th (today) rolls around and we still hadn't heard so I contact customer service. After a lengthy wait, the rep comes back on to tell me that traffic is preventing them from making it out today & they won't be able to come until tomorrow the 17th! I was pissed and the rep kept telling me it's out of their control! I expressed to her that we have got to be out of this place and need to be on the road. What is the purpose of telling you and paying you to move my stuff on or around a certain date and paying you all this freaking money up front and you can't deliver your end of the promise and just tell me it's out of your control. Yes, well when I don't ha w all your money after you hike the cost up once you get here and tell me it's going to be $200-300 or more over my estimate because. Of this and that then it will be out of my control that I don't have it all!! This is unbelievable and no way to run a moving company! That's your job?! After ten years of experience you mean to tell me you're not prepared for people underestimating the amount of stuff they have and don't have other trucks on standby for other paying customers? Or after ten years of experience you aren't prepared for fucking traffic?? Wow. Please run away and find a better way to move! DO NOT USE Konami moving and storage!! They are horrible! Read More

Natascha D.

Sacramento, CA

2019-06-16

We have had several bad experiences with moving companies in the past. With several military moves under our belt, we are no stranger to relocation. I can say that we literally have not had ONE positive experience with a moving company. For this reason we have spent the last 10 years moving ourselves with Uhaul. Since retiring and deciding to do one last relocation to San Antonio, we decided to shop around for alternatives. We are just simply not young and energetic enough to brave the drive and move on our own again. We looked into the Pods but were shocked at the cost. We looked at uhaul and it was expensive too. So after research we came upon Konami moving and storage- apparently based out of Colorado. Website makes all kinds of claims of stress free moving and 10 years of experience all over the country. After speaking with the rep, she heard our horror stories and put our minds at ease. We paid a reservation deposit and scheduled a pick up date. A week prior we get a call and are told we still need to pay an additional $1000 for the deposit?! Then half of the move is due at pick up and the other half at delivery (cash only) hmmm. So, they did not come the first day we requested which was the 14th of June. They called and set up pick up for Saturday the 15th. Then called to say that the previous customer took up the entire truck so they needed to get a new truck and wouldn't. W able to come until the 16th. The 16th (today) rolls around and we still hadn't heard so I contact customer service. After a lengthy wait, the rep comes back on to tell me that traffic is preventing them from making it out today & they won't be able to come until tomorrow the 17th! I was pissed and the rep kept telling me it's out of their control! I expressed to her that we have got to be out of this place and need to be on the road. What is the purpose of telling you and paying you to move my stuff on or around a certain date and paying you all this freaking money up front and you can't deliver your end of the promise and just tell me it's out of your control. Yes, well when I don't ha w all your money after you hike the cost up once you get here and tell me it's going to be $200-300 or more over my estimate because. Of this and that then it will be out of my control that I don't have it all!! This is unbelievable and no way to run a moving company! That's your job?! After ten years of experience you mean to tell me you're not prepared for people underestimating the amount of stuff they have and don't have other trucks on standby for other paying customers? Or after ten years of experience you aren't prepared for fucking traffic?? Wow. Please run away and find a better way to move! DO NOT USE Konami moving and storage!! They are horrible! Read More

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