Companies List

Laura P.

West Palm Beach, FL

2022-06-07

I DO NOT WORK FOR A COMPETITOR, THIS IS BS. My last review was REMOVE and this is the quote from Yelp for why --- "We're reaching out to let you know that our moderators removed your review of Jacob And Sons Moving & Storage. We typically remove reviews that promote the reviewer's own business, or include offers or incentives that might benefit the reviewer." Added -- I did not mention, but they overcharged me for a set of stairs $75. I was charged twice that fee, once was correct because I lived on a second story condo. They noted on they tried to settle but never tried to resolve the issue for the overcharge. Here is my original post --- The sales person lied to me when explaining coverage for items, telling me all items are covered 100 percent up to 20k. Only upon them coming to pick up my items did they pull the bait and switch telling me items were only covered up to cents per lb. At that point, it was too late to select another company (which I'm sure is their strategy). Charged for stairs that were inside my home when they state they only charge for the stairs outside the home (second story unit). Driver left with the truck without securing my belongings. When he retuned some of the boxes had toppled over in the truck. Also, when he left there were boxes stacked outside. It's Florida in the summer... of course it rained. (And sure, they can't control the weather as they say... but it doesn't take rocket scientist to figure out to not leave a stack of boxes outside when there is no where covered to move them to quickly if it does start raining). I'd say 70% of my wooden furniture is damaged, almost as if it had just been slit directly on the pavement. I'm not sure how that happens when it is their responsibility to wrap them. Also, one of the movers helped himself into one of my containers to get a tool to fix his broken dolly. I gave them the benefit of the doubt by contacting them regarding my experience, and even went through the BBB. I was unsatisfied with their response so now I'm deciding to share my experience. I knew some items would get damaged in the move, but the lack of care for my belongings was astounding. This experience was terrible, I was lied to, overcharged, my belongings were not taken care of, and I ended up with A LOT of damaged items. Read More

Laura P.

West Palm Beach, FL

2022-06-07

I DO NOT WORK FOR A COMPETITOR, THIS IS BS. My last review was REMOVE and this is the quote from Yelp for why --- "We're reaching out to let you know that our moderators removed your review of Jacob And Sons Moving & Storage. We typically remove reviews that promote the reviewer's own business, or include offers or incentives that might benefit the reviewer." Added -- I did not mention, but they overcharged me for a set of stairs $75. I was charged twice that fee, once was correct because I lived on a second story condo. They noted on they tried to settle but never tried to resolve the issue for the overcharge. Here is my original post --- The sales person lied to me when explaining coverage for items, telling me all items are covered 100 percent up to 20k. Only upon them coming to pick up my items did they pull the bait and switch telling me items were only covered up to cents per lb. At that point, it was too late to select another company (which I'm sure is their strategy). Charged for stairs that were inside my home when they state they only charge for the stairs outside the home (second story unit). Driver left with the truck without securing my belongings. When he retuned some of the boxes had toppled over in the truck. Also, when he left there were boxes stacked outside. It's Florida in the summer... of course it rained. (And sure, they can't control the weather as they say... but it doesn't take rocket scientist to figure out to not leave a stack of boxes outside when there is no where covered to move them to quickly if it does start raining). I'd say 70% of my wooden furniture is damaged, almost as if it had just been slit directly on the pavement. I'm not sure how that happens when it is their responsibility to wrap them. Also, one of the movers helped himself into one of my containers to get a tool to fix his broken dolly. I gave them the benefit of the doubt by contacting them regarding my experience, and even went through the BBB. I was unsatisfied with their response so now I'm deciding to share my experience. I knew some items would get damaged in the move, but the lack of care for my belongings was astounding. This experience was terrible, I was lied to, overcharged, my belongings were not taken care of, and I ended up with A LOT of damaged items. Read More

Laura P.

West Palm Beach, FL

2022-06-07

I DO NOT WORK FOR A COMPETITOR, THIS IS BS. My last review was REMOVE and this is the quote from Yelp for why --- "We're reaching out to let you know that our moderators removed your review of Jacob And Sons Moving & Storage. We typically remove reviews that promote the reviewer's own business, or include offers or incentives that might benefit the reviewer." Added -- I did not mention, but they overcharged me for a set of stairs $75. I was charged twice that fee, once was correct because I lived on a second story condo. They noted on they tried to settle but never tried to resolve the issue for the overcharge. Here is my original post --- The sales person lied to me when explaining coverage for items, telling me all items are covered 100 percent up to 20k. Only upon them coming to pick up my items did they pull the bait and switch telling me items were only covered up to cents per lb. At that point, it was too late to select another company (which I'm sure is their strategy). Charged for stairs that were inside my home when they state they only charge for the stairs outside the home (second story unit). Driver left with the truck without securing my belongings. When he retuned some of the boxes had toppled over in the truck. Also, when he left there were boxes stacked outside. It's Florida in the summer... of course it rained. (And sure, they can't control the weather as they say... but it doesn't take rocket scientist to figure out to not leave a stack of boxes outside when there is no where covered to move them to quickly if it does start raining). I'd say 70% of my wooden furniture is damaged, almost as if it had just been slit directly on the pavement. I'm not sure how that happens when it is their responsibility to wrap them. Also, one of the movers helped himself into one of my containers to get a tool to fix his broken dolly. I gave them the benefit of the doubt by contacting them regarding my experience, and even went through the BBB. I was unsatisfied with their response so now I'm deciding to share my experience. I knew some items would get damaged in the move, but the lack of care for my belongings was astounding. This experience was terrible, I was lied to, overcharged, my belongings were not taken care of, and I ended up with A LOT of damaged items. Read More

Laura P.

West Palm Beach, FL

2022-06-07

I DO NOT WORK FOR A COMPETITOR, THIS IS BS. My last review was REMOVE and this is the quote from Yelp for why --- "We're reaching out to let you know that our moderators removed your review of Jacob And Sons Moving & Storage. We typically remove reviews that promote the reviewer's own business, or include offers or incentives that might benefit the reviewer." Added -- I did not mention, but they overcharged me for a set of stairs $75. I was charged twice that fee, once was correct because I lived on a second story condo. They noted on they tried to settle but never tried to resolve the issue for the overcharge. Here is my original post --- The sales person lied to me when explaining coverage for items, telling me all items are covered 100 percent up to 20k. Only upon them coming to pick up my items did they pull the bait and switch telling me items were only covered up to cents per lb. At that point, it was too late to select another company (which I'm sure is their strategy). Charged for stairs that were inside my home when they state they only charge for the stairs outside the home (second story unit). Driver left with the truck without securing my belongings. When he retuned some of the boxes had toppled over in the truck. Also, when he left there were boxes stacked outside. It's Florida in the summer... of course it rained. (And sure, they can't control the weather as they say... but it doesn't take rocket scientist to figure out to not leave a stack of boxes outside when there is no where covered to move them to quickly if it does start raining). I'd say 70% of my wooden furniture is damaged, almost as if it had just been slit directly on the pavement. I'm not sure how that happens when it is their responsibility to wrap them. Also, one of the movers helped himself into one of my containers to get a tool to fix his broken dolly. I gave them the benefit of the doubt by contacting them regarding my experience, and even went through the BBB. I was unsatisfied with their response so now I'm deciding to share my experience. I knew some items would get damaged in the move, but the lack of care for my belongings was astounding. This experience was terrible, I was lied to, overcharged, my belongings were not taken care of, and I ended up with A LOT of damaged items. Read More

Camila M.

Chicago, IL

2022-03-30

I would give negative stars if possible. We had the extreme displeasure of using these guys after a recommendation from Veterans United for our move from Columbus to Chicago. To put it shortly, they were unprepared, unprofessional, and looking to make a quick buck. They showed up in an unmarked truck already filled nearly to the brim with someone else's belongings. They didn't/couldn't fit all our items despite clearly being quoted for a motorcycle in addition to our household items and furniture. There were several last minute surprise costs. There was a surprise cash or cash app only. Honestly they deserve to be investigated for nefarious and sketchy business practices. They damaged items as well. STAY AWAY. Read More

Camila M.

Chicago, IL

2022-03-30

I would give negative stars if possible. We had the extreme displeasure of using these guys after a recommendation from Veterans United for our move from Columbus to Chicago. To put it shortly, they were unprepared, unprofessional, and looking to make a quick buck. They showed up in an unmarked truck already filled nearly to the brim with someone else's belongings. They didn't/couldn't fit all our items despite clearly being quoted for a motorcycle in addition to our household items and furniture. There were several last minute surprise costs. There was a surprise cash or cash app only. Honestly they deserve to be investigated for nefarious and sketchy business practices. They damaged items as well. STAY AWAY. Read More

Camila M.

Chicago, IL

2022-03-30

I would give negative stars if possible. We had the extreme displeasure of using these guys after a recommendation from Veterans United for our move from Columbus to Chicago. To put it shortly, they were unprepared, unprofessional, and looking to make a quick buck. They showed up in an unmarked truck already filled nearly to the brim with someone else's belongings. They didn't/couldn't fit all our items despite clearly being quoted for a motorcycle in addition to our household items and furniture. There were several last minute surprise costs. There was a surprise cash or cash app only. Honestly they deserve to be investigated for nefarious and sketchy business practices. They damaged items as well. STAY AWAY. Read More

Camila M.

Chicago, IL

2022-03-30

I would give negative stars if possible. We had the extreme displeasure of using these guys after a recommendation from Veterans United for our move from Columbus to Chicago. To put it shortly, they were unprepared, unprofessional, and looking to make a quick buck. They showed up in an unmarked truck already filled nearly to the brim with someone else's belongings. They didn't/couldn't fit all our items despite clearly being quoted for a motorcycle in addition to our household items and furniture. There were several last minute surprise costs. There was a surprise cash or cash app only. Honestly they deserve to be investigated for nefarious and sketchy business practices. They damaged items as well. STAY AWAY. Read More

Megan K.

Los Angeles, CA

2021-07-11

Bait and Switch- The organized crime version of a moving company... I did a virtual walk through with Ryan and he created a quote of $8800 for 1362 Cubic ft from my move. A list of its was created and I gave him a 30% deposit. The driver showed up 2 days earlier that was expected but I rolled with it. When he arrived at my home- mind you I have literally 4 days to be out of the house I just sold- he said that the sales team always under quotes the space needed and after walking my house he said it would be $18000- I almost had a heart attack - I could have hired a team to wrap and pack everything for that- all we had contracted Jacob and sons to do is just load my stuff we packed everything. They create a list of items that they are suppose to teak- that list is worthless and means nothing because even with us sticking to the list and actually have 50% less boxes that was quoted the space was still over. I had to rent a uHaul which was not easy to do on short notice to take the rest of the stuff- the salesman Ryan said to tell the driver to take everything we agreed to when we created the bid and that Phil the owner would take care of it- I was very skeptical of that and we reduced as much as we could- the driver still said that the amount of cu ft was over by 500 and we would owe $12000. I am still waiting for the one Phil to make it right... My suggestion is to use a bigger company - even if you are going to pay more- they are more ethical. Read your rights- and know what can happen- these folks are really shady and the capitalize on the fact that money people will not have time to book another mover so you are stuck paying the new price. CLASS ACTION LAWSUIT would be a nice treat for these guys. Melissa the dispatcher is also a real treat- Meli ss a- she loves to spell out her name for you. I attached my bid- we remove 30 items and only had 100 pieces and it still was over the space. Read More

Megan K.

Los Angeles, CA

2021-07-11

Bait and Switch- The organized crime version of a moving company... I did a virtual walk through with Ryan and he created a quote of $8800 for 1362 Cubic ft from my move. A list of its was created and I gave him a 30% deposit. The driver showed up 2 days earlier that was expected but I rolled with it. When he arrived at my home- mind you I have literally 4 days to be out of the house I just sold- he said that the sales team always under quotes the space needed and after walking my house he said it would be $18000- I almost had a heart attack - I could have hired a team to wrap and pack everything for that- all we had contracted Jacob and sons to do is just load my stuff we packed everything. They create a list of items that they are suppose to teak- that list is worthless and means nothing because even with us sticking to the list and actually have 50% less boxes that was quoted the space was still over. I had to rent a uHaul which was not easy to do on short notice to take the rest of the stuff- the salesman Ryan said to tell the driver to take everything we agreed to when we created the bid and that Phil the owner would take care of it- I was very skeptical of that and we reduced as much as we could- the driver still said that the amount of cu ft was over by 500 and we would owe $12000. I am still waiting for the one Phil to make it right... My suggestion is to use a bigger company - even if you are going to pay more- they are more ethical. Read your rights- and know what can happen- these folks are really shady and the capitalize on the fact that money people will not have time to book another mover so you are stuck paying the new price. CLASS ACTION LAWSUIT would be a nice treat for these guys. Melissa the dispatcher is also a real treat- Meli ss a- she loves to spell out her name for you. I attached my bid- we remove 30 items and only had 100 pieces and it still was over the space. Read More

Lacey H.

Lumberton, NJ

2021-02-20

The company quoted me initially about $3,200 for a full pack/load move service from NJ to KS. However, this was not the case once the movers arrived. The 3 initial employees were very rude and asked for a tip within the first 5 mins of being inside my home. The next thing is that they charged me for extra packing material yet threw my items into a box without any care or regard for my stuff. Needless to say the extra money I spent for packing materials was not present in the boxes. I called customer service, mind you all of the employees are contracted out from this company so there is no sense of pride or care within the employees to do the job correctly and you will never get to talk to someone that actually works at Jacob and Sons Moving Company. My stuff arrived but not within the 24hr timeframe that was explained to me through the customer service department. Literally was called the same day for a 2hr notice prior to delivery. When I got my stuff things were rolling around inside the boxes, some items broke and lots of things were mixed into whatever else was carelessly thrown into the boxes. I sent an email back to customer service and yet no response. I am assuming they are considering my move complete and that I don't deserve an explanation on why I was charged $750 for packing material when clearly that was not the case. The quote that was given to me initially and was the reason why I chose to go to Prestige DBA Jacob and Sons Moving was because of the fair price. I ended up paying close to double what the quote was. And I never got a response back from customer service on seeing if I could get the $750 reimbursed to me at the very least. Read More

Lacey H.

Lumberton, NJ

2021-02-20

The company quoted me initially about $3,200 for a full pack/load move service from NJ to KS. However, this was not the case once the movers arrived. The 3 initial employees were very rude and asked for a tip within the first 5 mins of being inside my home. The next thing is that they charged me for extra packing material yet threw my items into a box without any care or regard for my stuff. Needless to say the extra money I spent for packing materials was not present in the boxes. I called customer service, mind you all of the employees are contracted out from this company so there is no sense of pride or care within the employees to do the job correctly and you will never get to talk to someone that actually works at Jacob and Sons Moving Company. My stuff arrived but not within the 24hr timeframe that was explained to me through the customer service department. Literally was called the same day for a 2hr notice prior to delivery. When I got my stuff things were rolling around inside the boxes, some items broke and lots of things were mixed into whatever else was carelessly thrown into the boxes. I sent an email back to customer service and yet no response. I am assuming they are considering my move complete and that I don't deserve an explanation on why I was charged $750 for packing material when clearly that was not the case. The quote that was given to me initially and was the reason why I chose to go to Prestige DBA Jacob and Sons Moving was because of the fair price. I ended up paying close to double what the quote was. And I never got a response back from customer service on seeing if I could get the $750 reimbursed to me at the very least. Read More

Lacey H.

Lumberton, NJ

2021-02-20

The company quoted me initially about $3,200 for a full pack/load move service from NJ to KS. However, this was not the case once the movers arrived. The 3 initial employees were very rude and asked for a tip within the first 5 mins of being inside my home. The next thing is that they charged me for extra packing material yet threw my items into a box without any care or regard for my stuff. Needless to say the extra money I spent for packing materials was not present in the boxes. I called customer service, mind you all of the employees are contracted out from this company so there is no sense of pride or care within the employees to do the job correctly and you will never get to talk to someone that actually works at Jacob and Sons Moving Company. My stuff arrived but not within the 24hr timeframe that was explained to me through the customer service department. Literally was called the same day for a 2hr notice prior to delivery. When I got my stuff things were rolling around inside the boxes, some items broke and lots of things were mixed into whatever else was carelessly thrown into the boxes. I sent an email back to customer service and yet no response. I am assuming they are considering my move complete and that I don't deserve an explanation on why I was charged $750 for packing material when clearly that was not the case. The quote that was given to me initially and was the reason why I chose to go to Prestige DBA Jacob and Sons Moving was because of the fair price. I ended up paying close to double what the quote was. And I never got a response back from customer service on seeing if I could get the $750 reimbursed to me at the very least. Read More

Lacey H.

Lumberton, NJ

2021-02-20

The company quoted me initially about $3,200 for a full pack/load move service from NJ to KS. However, this was not the case once the movers arrived. The 3 initial employees were very rude and asked for a tip within the first 5 mins of being inside my home. The next thing is that they charged me for extra packing material yet threw my items into a box without any care or regard for my stuff. Needless to say the extra money I spent for packing materials was not present in the boxes. I called customer service, mind you all of the employees are contracted out from this company so there is no sense of pride or care within the employees to do the job correctly and you will never get to talk to someone that actually works at Jacob and Sons Moving Company. My stuff arrived but not within the 24hr timeframe that was explained to me through the customer service department. Literally was called the same day for a 2hr notice prior to delivery. When I got my stuff things were rolling around inside the boxes, some items broke and lots of things were mixed into whatever else was carelessly thrown into the boxes. I sent an email back to customer service and yet no response. I am assuming they are considering my move complete and that I don't deserve an explanation on why I was charged $750 for packing material when clearly that was not the case. The quote that was given to me initially and was the reason why I chose to go to Prestige DBA Jacob and Sons Moving was because of the fair price. I ended up paying close to double what the quote was. And I never got a response back from customer service on seeing if I could get the $750 reimbursed to me at the very least. Read More

Alyssa G.

New York, NY

2020-12-15

**PLEASE, DO NOT BECOME VICTIM OF JACOB AND SONS. BEWARE OF THIS FRAUDULENT/THIEVING/MORAL-LESS COMPANY.** To Jacob and Sons Victims: Please report them to Federal Trade Commission and Better Business Bureau immediately. I worked in the News for several years and am in contact with former colleagues in national news organizations that specialize in stories like this. We have a legal case and a moral obligation to expose this shameful "company." With everything going on in the world, this is the last thing people should be worried about. This was a truly traumatic experience that I wish for no one else to experience. I recently became victim to Jacob and Sons' scam. If you care about your belongings, time and faith in the decency of others, please, take my experience as evidence and use another moving company. Jacob and Sons' employees have no ethical boundaries, and I have no doubt they will soon be exposed. Jacob and Sons confirmed they had a Jacob and Sons branch and a secure/gated warehouse in New Jersey where they assured me that my items would be stored in a secure wooden crate in their facility, separated and protected from any other person's items until I was ready to reach my final destination this Spring. Jacob and Sons also specifically told me that they do not hire third party companies to move their clients. All necessary criteria when I was choosing a moving company. On moving day, an aggressive man named Saul came to my apartment with my Jacob and Sons inventory list and demanded an additional $1,000. As soon as this occurred, I called, texted and emailed Jacob and Sons with no answer. I refused to pay the additional money but Saul agreed to move my belongings anyway. The entire move he treated my belongings like trash and broke several items. When I asked for my items to be treated with more care, Saul cursed at me and threatened to "throw my belongings on the side of the road and cancel the move all together." I tried calling Jacob and Sons several more times, still with no response. After the distressing moving experience, Saul handed me paperwork with "Moving Express and Storage, Inc." letterhead. After questioning the letterhead, Saul said he was hired by Jacob and Sons. I called Jacob and Sons yet again, still with no answer. I had signed a contract with Jacob and Sons, NOT Moving Express and Storage, Inc. I later googled "Moving Express and Storage, Inc" and encountered another traumatizing experience by reading the reviews at the link below. Moving Express and Storage has complaints of fraud, theft, bribery and extortion. I was lied to, manipulated, and scammed by Jacob and Sons. The next day, I called Marty, the Jacob & Sons representative I have been working with and there was still no answer. It has been over two weeks and Marty still has not answered one single phone call, text or email. After dozens of unanswered attempts, I was able to get a hold of Connie from Jacob & Sons Customer Service. Connie confirmed she had no idea who Moving Express and Storage was. Connie then stated that since I signed the paperwork from Moving Express & Storage on moving day, I was no longer contracted with Jacob and Sons, completely gaslighting me. Connie said that she was unaware of where my belongings were but she would "look into it." Over the next few days, I had no idea where my belongings were. After several days, Jacob and Sons admitted that my belongings were in Moving Express and Storage's warehouse in New Jersey. Jacob and Sons LIED about having a facility in New Jersey and I wanted to retrieve my belongings immediately. I drove to NJ to pick up my belongings. The Moving Express & Storage warehouse was FILTHY, and would likely not pass any form of quality control inspection (photos attached). I have items that are missing/stolen. There was water damage to my couch; my dresser, bedframe, cabinet, heirloom dresser and bench were broken, holes in boxes (photos attached). Since I have not yet opened all of the boxes rescued from the warehouse, I am still not able to determine the extent of all of the damage. Jacob & Sons is the ringleader of this entire scam. Jacob and Sons lied and did not fulfill one aspect of our agreement. Not only is Jacob and Sons refusing to accept any responsibility for what transpired, they are also refusing to refund the deposit I am owed. My calls have been ignored since I retrieved by belongings and now my emails are also being ignored. Read More

Alyssa G.

New York, NY

2020-12-15

**PLEASE, DO NOT BECOME VICTIM OF JACOB AND SONS. BEWARE OF THIS FRAUDULENT/THIEVING/MORAL-LESS COMPANY.** To Jacob and Sons Victims: Please report them to Federal Trade Commission and Better Business Bureau immediately. I worked in the News for several years and am in contact with former colleagues in national news organizations that specialize in stories like this. We have a legal case and a moral obligation to expose this shameful "company." With everything going on in the world, this is the last thing people should be worried about. This was a truly traumatic experience that I wish for no one else to experience. I recently became victim to Jacob and Sons' scam. If you care about your belongings, time and faith in the decency of others, please, take my experience as evidence and use another moving company. Jacob and Sons' employees have no ethical boundaries, and I have no doubt they will soon be exposed. Jacob and Sons confirmed they had a Jacob and Sons branch and a secure/gated warehouse in New Jersey where they assured me that my items would be stored in a secure wooden crate in their facility, separated and protected from any other person's items until I was ready to reach my final destination this Spring. Jacob and Sons also specifically told me that they do not hire third party companies to move their clients. All necessary criteria when I was choosing a moving company. On moving day, an aggressive man named Saul came to my apartment with my Jacob and Sons inventory list and demanded an additional $1,000. As soon as this occurred, I called, texted and emailed Jacob and Sons with no answer. I refused to pay the additional money but Saul agreed to move my belongings anyway. The entire move he treated my belongings like trash and broke several items. When I asked for my items to be treated with more care, Saul cursed at me and threatened to "throw my belongings on the side of the road and cancel the move all together." I tried calling Jacob and Sons several more times, still with no response. After the distressing moving experience, Saul handed me paperwork with "Moving Express and Storage, Inc." letterhead. After questioning the letterhead, Saul said he was hired by Jacob and Sons. I called Jacob and Sons yet again, still with no answer. I had signed a contract with Jacob and Sons, NOT Moving Express and Storage, Inc. I later googled "Moving Express and Storage, Inc" and encountered another traumatizing experience by reading the reviews at the link below. Moving Express and Storage has complaints of fraud, theft, bribery and extortion. I was lied to, manipulated, and scammed by Jacob and Sons. The next day, I called Marty, the Jacob & Sons representative I have been working with and there was still no answer. It has been over two weeks and Marty still has not answered one single phone call, text or email. After dozens of unanswered attempts, I was able to get a hold of Connie from Jacob & Sons Customer Service. Connie confirmed she had no idea who Moving Express and Storage was. Connie then stated that since I signed the paperwork from Moving Express & Storage on moving day, I was no longer contracted with Jacob and Sons, completely gaslighting me. Connie said that she was unaware of where my belongings were but she would "look into it." Over the next few days, I had no idea where my belongings were. After several days, Jacob and Sons admitted that my belongings were in Moving Express and Storage's warehouse in New Jersey. Jacob and Sons LIED about having a facility in New Jersey and I wanted to retrieve my belongings immediately. I drove to NJ to pick up my belongings. The Moving Express & Storage warehouse was FILTHY, and would likely not pass any form of quality control inspection (photos attached). I have items that are missing/stolen. There was water damage to my couch; my dresser, bedframe, cabinet, heirloom dresser and bench were broken, holes in boxes (photos attached). Since I have not yet opened all of the boxes rescued from the warehouse, I am still not able to determine the extent of all of the damage. Jacob & Sons is the ringleader of this entire scam. Jacob and Sons lied and did not fulfill one aspect of our agreement. Not only is Jacob and Sons refusing to accept any responsibility for what transpired, they are also refusing to refund the deposit I am owed. My calls have been ignored since I retrieved by belongings and now my emails are also being ignored. Read More

Alyssa G.

New York, NY

2020-12-15

**PLEASE, DO NOT BECOME VICTIM OF JACOB AND SONS. BEWARE OF THIS FRAUDULENT/THIEVING/MORAL-LESS COMPANY.** To Jacob and Sons Victims: Please report them to Federal Trade Commission and Better Business Bureau immediately. I worked in the News for several years and am in contact with former colleagues in national news organizations that specialize in stories like this. We have a legal case and a moral obligation to expose this shameful "company." With everything going on in the world, this is the last thing people should be worried about. This was a truly traumatic experience that I wish for no one else to experience. I recently became victim to Jacob and Sons' scam. If you care about your belongings, time and faith in the decency of others, please, take my experience as evidence and use another moving company. Jacob and Sons' employees have no ethical boundaries, and I have no doubt they will soon be exposed. Jacob and Sons confirmed they had a Jacob and Sons branch and a secure/gated warehouse in New Jersey where they assured me that my items would be stored in a secure wooden crate in their facility, separated and protected from any other person's items until I was ready to reach my final destination this Spring. Jacob and Sons also specifically told me that they do not hire third party companies to move their clients. All necessary criteria when I was choosing a moving company. On moving day, an aggressive man named Saul came to my apartment with my Jacob and Sons inventory list and demanded an additional $1,000. As soon as this occurred, I called, texted and emailed Jacob and Sons with no answer. I refused to pay the additional money but Saul agreed to move my belongings anyway. The entire move he treated my belongings like trash and broke several items. When I asked for my items to be treated with more care, Saul cursed at me and threatened to "throw my belongings on the side of the road and cancel the move all together." I tried calling Jacob and Sons several more times, still with no response. After the distressing moving experience, Saul handed me paperwork with "Moving Express and Storage, Inc." letterhead. After questioning the letterhead, Saul said he was hired by Jacob and Sons. I called Jacob and Sons yet again, still with no answer. I had signed a contract with Jacob and Sons, NOT Moving Express and Storage, Inc. I later googled "Moving Express and Storage, Inc" and encountered another traumatizing experience by reading the reviews at the link below. Moving Express and Storage has complaints of fraud, theft, bribery and extortion. I was lied to, manipulated, and scammed by Jacob and Sons. The next day, I called Marty, the Jacob & Sons representative I have been working with and there was still no answer. It has been over two weeks and Marty still has not answered one single phone call, text or email. After dozens of unanswered attempts, I was able to get a hold of Connie from Jacob & Sons Customer Service. Connie confirmed she had no idea who Moving Express and Storage was. Connie then stated that since I signed the paperwork from Moving Express & Storage on moving day, I was no longer contracted with Jacob and Sons, completely gaslighting me. Connie said that she was unaware of where my belongings were but she would "look into it." Over the next few days, I had no idea where my belongings were. After several days, Jacob and Sons admitted that my belongings were in Moving Express and Storage's warehouse in New Jersey. Jacob and Sons LIED about having a facility in New Jersey and I wanted to retrieve my belongings immediately. I drove to NJ to pick up my belongings. The Moving Express & Storage warehouse was FILTHY, and would likely not pass any form of quality control inspection (photos attached). I have items that are missing/stolen. There was water damage to my couch; my dresser, bedframe, cabinet, heirloom dresser and bench were broken, holes in boxes (photos attached). Since I have not yet opened all of the boxes rescued from the warehouse, I am still not able to determine the extent of all of the damage. Jacob & Sons is the ringleader of this entire scam. Jacob and Sons lied and did not fulfill one aspect of our agreement. Not only is Jacob and Sons refusing to accept any responsibility for what transpired, they are also refusing to refund the deposit I am owed. My calls have been ignored since I retrieved by belongings and now my emails are also being ignored. Read More

Alyssa G.

New York, NY

2020-12-15

**PLEASE, DO NOT BECOME VICTIM OF JACOB AND SONS. BEWARE OF THIS FRAUDULENT/THIEVING/MORAL-LESS COMPANY.** To Jacob and Sons Victims: Please report them to Federal Trade Commission and Better Business Bureau immediately. I worked in the News for several years and am in contact with former colleagues in national news organizations that specialize in stories like this. We have a legal case and a moral obligation to expose this shameful "company." With everything going on in the world, this is the last thing people should be worried about. This was a truly traumatic experience that I wish for no one else to experience. I recently became victim to Jacob and Sons' scam. If you care about your belongings, time and faith in the decency of others, please, take my experience as evidence and use another moving company. Jacob and Sons' employees have no ethical boundaries, and I have no doubt they will soon be exposed. Jacob and Sons confirmed they had a Jacob and Sons branch and a secure/gated warehouse in New Jersey where they assured me that my items would be stored in a secure wooden crate in their facility, separated and protected from any other person's items until I was ready to reach my final destination this Spring. Jacob and Sons also specifically told me that they do not hire third party companies to move their clients. All necessary criteria when I was choosing a moving company. On moving day, an aggressive man named Saul came to my apartment with my Jacob and Sons inventory list and demanded an additional $1,000. As soon as this occurred, I called, texted and emailed Jacob and Sons with no answer. I refused to pay the additional money but Saul agreed to move my belongings anyway. The entire move he treated my belongings like trash and broke several items. When I asked for my items to be treated with more care, Saul cursed at me and threatened to "throw my belongings on the side of the road and cancel the move all together." I tried calling Jacob and Sons several more times, still with no response. After the distressing moving experience, Saul handed me paperwork with "Moving Express and Storage, Inc." letterhead. After questioning the letterhead, Saul said he was hired by Jacob and Sons. I called Jacob and Sons yet again, still with no answer. I had signed a contract with Jacob and Sons, NOT Moving Express and Storage, Inc. I later googled "Moving Express and Storage, Inc" and encountered another traumatizing experience by reading the reviews at the link below. Moving Express and Storage has complaints of fraud, theft, bribery and extortion. I was lied to, manipulated, and scammed by Jacob and Sons. The next day, I called Marty, the Jacob & Sons representative I have been working with and there was still no answer. It has been over two weeks and Marty still has not answered one single phone call, text or email. After dozens of unanswered attempts, I was able to get a hold of Connie from Jacob & Sons Customer Service. Connie confirmed she had no idea who Moving Express and Storage was. Connie then stated that since I signed the paperwork from Moving Express & Storage on moving day, I was no longer contracted with Jacob and Sons, completely gaslighting me. Connie said that she was unaware of where my belongings were but she would "look into it." Over the next few days, I had no idea where my belongings were. After several days, Jacob and Sons admitted that my belongings were in Moving Express and Storage's warehouse in New Jersey. Jacob and Sons LIED about having a facility in New Jersey and I wanted to retrieve my belongings immediately. I drove to NJ to pick up my belongings. The Moving Express & Storage warehouse was FILTHY, and would likely not pass any form of quality control inspection (photos attached). I have items that are missing/stolen. There was water damage to my couch; my dresser, bedframe, cabinet, heirloom dresser and bench were broken, holes in boxes (photos attached). Since I have not yet opened all of the boxes rescued from the warehouse, I am still not able to determine the extent of all of the damage. Jacob & Sons is the ringleader of this entire scam. Jacob and Sons lied and did not fulfill one aspect of our agreement. Not only is Jacob and Sons refusing to accept any responsibility for what transpired, they are also refusing to refund the deposit I am owed. My calls have been ignored since I retrieved by belongings and now my emails are also being ignored. Read More

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