Interstate Moving & Relocation Group INC
Reviews 1242 | Images 58
3.58
Interstate Moving & Relocation Group INC, 4400 N Federal Hwy suite 302, Boca Raton, FL 33431, USA
Moving Services:Moving Brokers
Years In Business: 8
Interstate Moving & Relocation Group INC Moving Stories
Corin Daly
2023-11-11
We used this company for our move in and paid for full service packing. They did not wrap expensive glass items (bar cart, dining room hutch) which were broken during the move. There were also several pieces of furniture that were damaged on arrival (bed frames, armoire legs, storage containers). Furniture that was disassembled was missing screws, nuts, dowels because they were not securely taped / enclosed to the associated items. This means we were unable to reassemble furniture on arrival. Lastly, with full service packing, we expected boxes to be properly labeled, at least by location in the house. A majority of the boxes were either not labeled or mislabeled, requiring us to re-move several boxes on our own after delivery. When paying over $13k for a move, we certainly expected more attention to detail and care for our personal belongings. We will not be using this service again. Read More
Corin Daly
2023-11-11
We used this company for our move in and paid for full service packing. They did not wrap expensive glass items (bar cart, dining room hutch) which were broken during the move. There were also several pieces of furniture that were damaged on arrival (bed frames, armoire legs, storage containers). Furniture that was disassembled was missing screws, nuts, dowels because they were not securely taped / enclosed to the associated items. This means we were unable to reassemble furniture on arrival. Lastly, with full service packing, we expected boxes to be properly labeled, at least by location in the house. A majority of the boxes were either not labeled or mislabeled, requiring us to re-move several boxes on our own after delivery. When paying over $13k for a move, we certainly expected more attention to detail and care for our personal belongings. We will not be using this service again. Read More
Corin Daly
2023-11-11
We used this company for our move in and paid for full service packing. They did not wrap expensive glass items (bar cart, dining room hutch) which were broken during the move. There were also several pieces of furniture that were damaged on arrival (bed frames, armoire legs, storage containers). Furniture that was disassembled was missing screws, nuts, dowels because they were not securely taped / enclosed to the associated items. This means we were unable to reassemble furniture on arrival. Lastly, with full service packing, we expected boxes to be properly labeled, at least by location in the house. A majority of the boxes were either not labeled or mislabeled, requiring us to re-move several boxes on our own after delivery. When paying over $13k for a move, we certainly expected more attention to detail and care for our personal belongings. We will not be using this service again. Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Liming Brotcke
2023-08-31
I wish I could give them a zero rating because our experience is terrible and appalling.
1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.
2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 downpayment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.
3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.
4. We have spent more than two months working with Interstate and the Atlantic Group via calls and emails. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.
I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks! Read More
Los Angel
2023-07-26
This company was the absolute worse! They overcharged me. Tried to charge me a double elevator fee because my wife was home instead of me when the stuff arrived. All my property was damaged. They did not care one bit. They never called me to let me know what day they would be coming. So much of my stuff ended up being left because of this. Please stay away from this company. Read More
Los Angel
2023-07-26
This company was the absolute worse! They overcharged me. Tried to charge me a double elevator fee because my wife was home instead of me when the stuff arrived. All my property was damaged. They did not care one bit. They never called me to let me know what day they would be coming. So much of my stuff ended up being left because of this. Please stay away from this company. Read More
Los Angel
2023-07-26
This company was the absolute worse! They overcharged me. Tried to charge me a double elevator fee because my wife was home instead of me when the stuff arrived. All my property was damaged. They did not care one bit. They never called me to let me know what day they would be coming. So much of my stuff ended up being left because of this. Please stay away from this company. Read More
Los Angel
2023-07-26
This company was the absolute worse! They overcharged me. Tried to charge me a double elevator fee because my wife was home instead of me when the stuff arrived. All my property was damaged. They did not care one bit. They never called me to let me know what day they would be coming. So much of my stuff ended up being left because of this. Please stay away from this company. Read More
Los Angel
2023-07-26
This company was the absolute worse! They overcharged me. Tried to charge me a double elevator fee because my wife was home instead of me when the stuff arrived. All my property was damaged. They did not care one bit. They never called me to let me know what day they would be coming. So much of my stuff ended up being left because of this. Please stay away from this company. Read More
Daniel Warner
2023-06-19
When they originally asked my wife and I for feedback after the movers unloaded our stuff from our long-distance move, we said 2 stars out of 5. That was based on a very frustrating upfront quoting and adjustment process, movers who didn’t speak much if any English and were careless with many of our goods, and delays on the delivery. Now we are down to 1 star after their “quality” and compliance rep told us a week and a half ago that they had overcharged us and were sending us a $4500 refund check, only to tell us today that they found missing paperwork and now we are getting ZERO refund. All around a stressful, unpleasant experience at an already stressful time in our lives. Read More
Daniel Warner
2023-06-19
When they originally asked my wife and I for feedback after the movers unloaded our stuff from our long-distance move, we said 2 stars out of 5. That was based on a very frustrating upfront quoting and adjustment process, movers who didn’t speak much if any English and were careless with many of our goods, and delays on the delivery. Now we are down to 1 star after their “quality” and compliance rep told us a week and a half ago that they had overcharged us and were sending us a $4500 refund check, only to tell us today that they found missing paperwork and now we are getting ZERO refund. All around a stressful, unpleasant experience at an already stressful time in our lives. Read More
Daniel Warner
2023-06-19
When they originally asked my wife and I for feedback after the movers unloaded our stuff from our long-distance move, we said 2 stars out of 5. That was based on a very frustrating upfront quoting and adjustment process, movers who didn’t speak much if any English and were careless with many of our goods, and delays on the delivery. Now we are down to 1 star after their “quality” and compliance rep told us a week and a half ago that they had overcharged us and were sending us a $4500 refund check, only to tell us today that they found missing paperwork and now we are getting ZERO refund. All around a stressful, unpleasant experience at an already stressful time in our lives. Read More
Ryan Sauers
2023-06-04
Could have done better with the packing of my furniture. It's really disappointing to have furniture broken and damaged. Even the nuts/bolts to assemble the furniture they disassembled are missing. How is that possible? Gotta wonder if anyone knows how to do their job, especially when it costs thousands and thousands of dollars.
And it's not to mention that I haven't unpacked everything yet, so, I'm anxious to see what's in store for me. Read More
Ryan Sauers
2023-06-04
Could have done better with the packing of my furniture. It's really disappointing to have furniture broken and damaged. Even the nuts/bolts to assemble the furniture they disassembled are missing. How is that possible? Gotta wonder if anyone knows how to do their job, especially when it costs thousands and thousands of dollars.
And it's not to mention that I haven't unpacked everything yet, so, I'm anxious to see what's in store for me. Read More
Ryan Sauers
2023-06-04
Could have done better with the packing of my furniture. It's really disappointing to have furniture broken and damaged. Even the nuts/bolts to assemble the furniture they disassembled are missing. How is that possible? Gotta wonder if anyone knows how to do their job, especially when it costs thousands and thousands of dollars.
And it's not to mention that I haven't unpacked everything yet, so, I'm anxious to see what's in store for me. Read More
Ryan Sauers
2023-06-04
Could have done better with the packing of my furniture. It's really disappointing to have furniture broken and damaged. Even the nuts/bolts to assemble the furniture they disassembled are missing. How is that possible? Gotta wonder if anyone knows how to do their job, especially when it costs thousands and thousands of dollars.
And it's not to mention that I haven't unpacked everything yet, so, I'm anxious to see what's in store for me. Read More
Ryan Sauers
2023-06-04
Could have done better with the packing of my furniture. It's really disappointing to have furniture broken and damaged. Even the nuts/bolts to assemble the furniture they disassembled are missing. How is that possible? Gotta wonder if anyone knows how to do their job, especially when it costs thousands and thousands of dollars.
And it's not to mention that I haven't unpacked everything yet, so, I'm anxious to see what's in store for me. Read More
Ryan Sauers
2023-06-04
Could have done better with the packing of my furniture. It's really disappointing to have furniture broken and damaged. Even the nuts/bolts to assemble the furniture they disassembled are missing. How is that possible? Gotta wonder if anyone knows how to do their job, especially when it costs thousands and thousands of dollars.
And it's not to mention that I haven't unpacked everything yet, so, I'm anxious to see what's in store for me. Read More
Allie Melvin
2023-05-23
If I could leave a lower review than a 1 star I would. They are a bait and switch company. They quote you low. Then they don't contact you for weeks until it is too late to get your deposit back. When they do contact you somehow, the price doubles and it's too late to do anything. They promised I would only pay for what I used, and it was a lie. The truck wasn't full, and I still had to pay for the full amount. I can prove it based on where I moved to and have yet to hear anything. Do yourself a favor and don't book with this company. Slimeball business practices. Read More
Allie Melvin
2023-05-23
If I could leave a lower review than a 1 star I would. They are a bait and switch company. They quote you low. Then they don't contact you for weeks until it is too late to get your deposit back. When they do contact you somehow, the price doubles and it's too late to do anything. They promised I would only pay for what I used, and it was a lie. The truck wasn't full, and I still had to pay for the full amount. I can prove it based on where I moved to and have yet to hear anything. Do yourself a favor and don't book with this company. Slimeball business practices. Read More
Jeff Lavallee
2022-09-12
Very unhappy with our moving experience. Poor quality movers were contracted; they added extra charges when they showed up, they did a bad job disassembling furniture. On the other end they were late, gave very little notice when they did show up, damaged a tree, had packed my good poorly leading to damage, and performed no re-assembly at all (despite that being part of the contract). There was no inventory control done on drop-off; I have no faith that I actually have all my stuff. Do not use this company! Read More
Jeff Lavallee
2022-09-12
Very unhappy with our moving experience. Poor quality movers were contracted; they added extra charges when they showed up, they did a bad job disassembling furniture. On the other end they were late, gave very little notice when they did show up, damaged a tree, had packed my good poorly leading to damage, and performed no re-assembly at all (despite that being part of the contract). There was no inventory control done on drop-off; I have no faith that I actually have all my stuff. Do not use this company! Read More
Marisol Mejia
2022-09-09
La peor de las experienciaa que he tenido. Una empresa que solo sirve de intermediaria entre tu y el camionero. Después que te venden el paquete (por cierto muyy caro) no te dan la misma atención ni responden a las llamadas. No contraten este tipo de empresas que solo te lavan el cerebro pero a la hora de responder reclamos no te reconocen. Tuve problemas con el chofer, me mojaron mis cosas, maltrataron y nadie ha respondido por ello. Te hacen firmar un contrato donde no se hacen responsable de nada incluyendo la actitud de sus choferes. Yo quise poner claim con la empresa que me entrego mi carga y sigo esperando un email donde debo poner las evidencias y el reclamo y hasta el sol de hoy (un mes después) no he tenido respuesta. Read More
Marisol Mejia
2022-09-09
La peor de las experienciaa que he tenido. Una empresa que solo sirve de intermediaria entre tu y el camionero. Después que te venden el paquete (por cierto muyy caro) no te dan la misma atención ni responden a las llamadas. No contraten este tipo de empresas que solo te lavan el cerebro pero a la hora de responder reclamos no te reconocen. Tuve problemas con el chofer, me mojaron mis cosas, maltrataron y nadie ha respondido por ello. Te hacen firmar un contrato donde no se hacen responsable de nada incluyendo la actitud de sus choferes. Yo quise poner claim con la empresa que me entrego mi carga y sigo esperando un email donde debo poner las evidencias y el reclamo y hasta el sol de hoy (un mes después) no he tenido respuesta. Read More
Marisol Mejia
2022-09-09
La peor de las experienciaa que he tenido. Una empresa que solo sirve de intermediaria entre tu y el camionero. Después que te venden el paquete (por cierto muyy caro) no te dan la misma atención ni responden a las llamadas. No contraten este tipo de empresas que solo te lavan el cerebro pero a la hora de responder reclamos no te reconocen. Tuve problemas con el chofer, me mojaron mis cosas, maltrataron y nadie ha respondido por ello. Te hacen firmar un contrato donde no se hacen responsable de nada incluyendo la actitud de sus choferes. Yo quise poner claim con la empresa que me entrego mi carga y sigo esperando un email donde debo poner las evidencias y el reclamo y hasta el sol de hoy (un mes después) no he tenido respuesta. Read More
Marisol Mejia
2022-09-09
La peor de las experienciaa que he tenido. Una empresa que solo sirve de intermediaria entre tu y el camionero. Después que te venden el paquete (por cierto muyy caro) no te dan la misma atención ni responden a las llamadas. No contraten este tipo de empresas que solo te lavan el cerebro pero a la hora de responder reclamos no te reconocen. Tuve problemas con el chofer, me mojaron mis cosas, maltrataron y nadie ha respondido por ello. Te hacen firmar un contrato donde no se hacen responsable de nada incluyendo la actitud de sus choferes. Yo quise poner claim con la empresa que me entrego mi carga y sigo esperando un email donde debo poner las evidencias y el reclamo y hasta el sol de hoy (un mes después) no he tenido respuesta. Read More
Marisol Mejia
2022-09-09
La peor de las experienciaa que he tenido. Una empresa que solo sirve de intermediaria entre tu y el camionero. Después que te venden el paquete (por cierto muyy caro) no te dan la misma atención ni responden a las llamadas. No contraten este tipo de empresas que solo te lavan el cerebro pero a la hora de responder reclamos no te reconocen. Tuve problemas con el chofer, me mojaron mis cosas, maltrataron y nadie ha respondido por ello. Te hacen firmar un contrato donde no se hacen responsable de nada incluyendo la actitud de sus choferes. Yo quise poner claim con la empresa que me entrego mi carga y sigo esperando un email donde debo poner las evidencias y el reclamo y hasta el sol de hoy (un mes después) no he tenido respuesta. Read More
Marisol Mejia
2022-09-09
La peor de las experienciaa que he tenido. Una empresa que solo sirve de intermediaria entre tu y el camionero. Después que te venden el paquete (por cierto muyy caro) no te dan la misma atención ni responden a las llamadas. No contraten este tipo de empresas que solo te lavan el cerebro pero a la hora de responder reclamos no te reconocen. Tuve problemas con el chofer, me mojaron mis cosas, maltrataron y nadie ha respondido por ello. Te hacen firmar un contrato donde no se hacen responsable de nada incluyendo la actitud de sus choferes. Yo quise poner claim con la empresa que me entrego mi carga y sigo esperando un email donde debo poner las evidencias y el reclamo y hasta el sol de hoy (un mes después) no he tenido respuesta. Read More
Marisol Mejia
2022-09-09
La peor de las experienciaa que he tenido. Una empresa que solo sirve de intermediaria entre tu y el camionero. Después que te venden el paquete (por cierto muyy caro) no te dan la misma atención ni responden a las llamadas. No contraten este tipo de empresas que solo te lavan el cerebro pero a la hora de responder reclamos no te reconocen. Tuve problemas con el chofer, me mojaron mis cosas, maltrataron y nadie ha respondido por ello. Te hacen firmar un contrato donde no se hacen responsable de nada incluyendo la actitud de sus choferes. Yo quise poner claim con la empresa que me entrego mi carga y sigo esperando un email donde debo poner las evidencias y el reclamo y hasta el sol de hoy (un mes después) no he tenido respuesta. Read More
Marisol Mejia
2022-09-09
La peor de las experienciaa que he tenido. Una empresa que solo sirve de intermediaria entre tu y el camionero. Después que te venden el paquete (por cierto muyy caro) no te dan la misma atención ni responden a las llamadas. No contraten este tipo de empresas que solo te lavan el cerebro pero a la hora de responder reclamos no te reconocen. Tuve problemas con el chofer, me mojaron mis cosas, maltrataron y nadie ha respondido por ello. Te hacen firmar un contrato donde no se hacen responsable de nada incluyendo la actitud de sus choferes. Yo quise poner claim con la empresa que me entrego mi carga y sigo esperando un email donde debo poner las evidencias y el reclamo y hasta el sol de hoy (un mes después) no he tenido respuesta. Read More
Mary Wombwell
2022-07-03
I wish I could give this company a negative star rating. They contracted my move to poor quality movers. They quoted me a price but the movers charged additional money for packing materials; 300 dollars in case you are wondering. Having said that, a preschooler would pack fragile items with more care and intelligence. The additional charge for packing material bought me an antique coocoo clock wrapped in PAPER only and placed in a wardrobe box with an antique floor lamp, side table, table lamp, and a computer monitor. ALL IN THE SAME BOX…PROTECTED BY NOTHING BUT PAPER! I’m sure you will be surprised to learn that they are ALL broken. Don’t count on the insurance company to compensate you for any damages item. The movers will not issue the correct paperwork so you can file a claim. Read More
Melinda Taylor
2022-06-16
Our experience with INTERSTATE/We Care for You Movers started in January 2021. We sold our house in Florida and purchased an RV and were going to move our furniture to Texas and place in
storage until we finished traveling.
In searching for a moving company, the name INTERSTATE MOVING & RELOCATION GROUP INC came up and after talking to them we received a quote of $7200 and they would be there for 3 days packing and loading. First lie of many more to come.
Interstate is a broker who handed us off to We Care For You. On the day they were supposed to commence packing, they called early morning informing us they were coming to pick up the boxes. After explaining that’s not what the agreement was, they showed up in a very small
truck, not nearly big enough. Maybe just a misunderstanding so we tried to work with them to get on track, and they start loading things that didn’t require detailed packing.
Now, they decide that $7200 is not enough for our job, but not until they had already loaded most of the truck. Instead of taking the 3 days, they had several people come the next day and start throwing things in boxes in order to finish on day 2. They also brought the same small truck. All of these boxes would have to be reloaded to a semi-truck which they should have brought in the first place and any time they are moved increases the potential damage. Of course there were additional charges for transferring and putting into storage, etc, etc.
Long story short, the move ended up costing us over $15,000 and I might add they do not take credit cards, it must be cash up front. Of course, they don’t take cards because they can be disputed. And after the terrible packing job, they had the nerve to ask for $300 each in tips.
Please don’t use We Care or Interstate. We sent a complaint to Interstate, but they never responded.
Update: March 2022. After storage and unpacking.
OMG The amount of broken and poorly treated furniture and collectibles is insane. Some things that didn’t matter were packed well. Other things that were valuable, were not. My Ethan Allen eggshell colored leather footstool was not wrapped at all and put in a storage unit with outdoor furniture and of course it is now a different color and marked with black. One entire box of my clothing had been allowed to get wet and completely molded including coach wallets and and purses. My mother’s crystal that I packed myself and labeled extremely fragile was also put in the outdoor storage and things piled on it and, of course the crystal was crushed. Glass lampshades were thrown in boxes with steel bed parts.
One whole closet did not get packed and therefore my cordless vacuum charger and extra battery never made it rendering my vacuum useless. Antique furniture came with broken legs. I received someone else’s table. My expensive outdoor pots were broken along with broken glass in many framed pictures.
Our nephew who was a professional mover packed our previous move and not one item was damaged and was perfectly organized. These pics are just a few examples of their carelessness. Check their ratings on BBB and you will see we are not alone in our complaints. Read More
Melinda Taylor
2022-06-16
Our experience with INTERSTATE/We Care for You Movers started in January 2021. We sold our house in Florida and purchased an RV and were going to move our furniture to Texas and place in
storage until we finished traveling.
In searching for a moving company, the name INTERSTATE MOVING & RELOCATION GROUP INC came up and after talking to them we received a quote of $7200 and they would be there for 3 days packing and loading. First lie of many more to come.
Interstate is a broker who handed us off to We Care For You. On the day they were supposed to commence packing, they called early morning informing us they were coming to pick up the boxes. After explaining that’s not what the agreement was, they showed up in a very small
truck, not nearly big enough. Maybe just a misunderstanding so we tried to work with them to get on track, and they start loading things that didn’t require detailed packing.
Now, they decide that $7200 is not enough for our job, but not until they had already loaded most of the truck. Instead of taking the 3 days, they had several people come the next day and start throwing things in boxes in order to finish on day 2. They also brought the same small truck. All of these boxes would have to be reloaded to a semi-truck which they should have brought in the first place and any time they are moved increases the potential damage. Of course there were additional charges for transferring and putting into storage, etc, etc.
Long story short, the move ended up costing us over $15,000 and I might add they do not take credit cards, it must be cash up front. Of course, they don’t take cards because they can be disputed. And after the terrible packing job, they had the nerve to ask for $300 each in tips.
Please don’t use We Care or Interstate. We sent a complaint to Interstate, but they never responded.
Update: March 2022. After storage and unpacking.
OMG The amount of broken and poorly treated furniture and collectibles is insane. Some things that didn’t matter were packed well. Other things that were valuable, were not. My Ethan Allen eggshell colored leather footstool was not wrapped at all and put in a storage unit with outdoor furniture and of course it is now a different color and marked with black. One entire box of my clothing had been allowed to get wet and completely molded including coach wallets and and purses. My mother’s crystal that I packed myself and labeled extremely fragile was also put in the outdoor storage and things piled on it and, of course the crystal was crushed. Glass lampshades were thrown in boxes with steel bed parts.
One whole closet did not get packed and therefore my cordless vacuum charger and extra battery never made it rendering my vacuum useless. Antique furniture came with broken legs. I received someone else’s table. My expensive outdoor pots were broken along with broken glass in many framed pictures.
Our nephew who was a professional mover packed our previous move and not one item was damaged and was perfectly organized. These pics are just a few examples of their carelessness. Check their ratings on BBB and you will see we are not alone in our complaints. Read More
Melinda Taylor
2022-06-16
Our experience with INTERSTATE/We Care for You Movers started in January 2021. We sold our house in Florida and purchased an RV and were going to move our furniture to Texas and place in
storage until we finished traveling.
In searching for a moving company, the name INTERSTATE MOVING & RELOCATION GROUP INC came up and after talking to them we received a quote of $7200 and they would be there for 3 days packing and loading. First lie of many more to come.
Interstate is a broker who handed us off to We Care For You. On the day they were supposed to commence packing, they called early morning informing us they were coming to pick up the boxes. After explaining that’s not what the agreement was, they showed up in a very small
truck, not nearly big enough. Maybe just a misunderstanding so we tried to work with them to get on track, and they start loading things that didn’t require detailed packing.
Now, they decide that $7200 is not enough for our job, but not until they had already loaded most of the truck. Instead of taking the 3 days, they had several people come the next day and start throwing things in boxes in order to finish on day 2. They also brought the same small truck. All of these boxes would have to be reloaded to a semi-truck which they should have brought in the first place and any time they are moved increases the potential damage. Of course there were additional charges for transferring and putting into storage, etc, etc.
Long story short, the move ended up costing us over $15,000 and I might add they do not take credit cards, it must be cash up front. Of course, they don’t take cards because they can be disputed. And after the terrible packing job, they had the nerve to ask for $300 each in tips.
Please don’t use We Care or Interstate. We sent a complaint to Interstate, but they never responded.
Update: March 2022. After storage and unpacking.
OMG The amount of broken and poorly treated furniture and collectibles is insane. Some things that didn’t matter were packed well. Other things that were valuable, were not. My Ethan Allen eggshell colored leather footstool was not wrapped at all and put in a storage unit with outdoor furniture and of course it is now a different color and marked with black. One entire box of my clothing had been allowed to get wet and completely molded including coach wallets and and purses. My mother’s crystal that I packed myself and labeled extremely fragile was also put in the outdoor storage and things piled on it and, of course the crystal was crushed. Glass lampshades were thrown in boxes with steel bed parts.
One whole closet did not get packed and therefore my cordless vacuum charger and extra battery never made it rendering my vacuum useless. Antique furniture came with broken legs. I received someone else’s table. My expensive outdoor pots were broken along with broken glass in many framed pictures.
Our nephew who was a professional mover packed our previous move and not one item was damaged and was perfectly organized. These pics are just a few examples of their carelessness. Check their ratings on BBB and you will see we are not alone in our complaints. Read More
Melinda Taylor
2022-06-16
Our experience with INTERSTATE/We Care for You Movers started in January 2021. We sold our house in Florida and purchased an RV and were going to move our furniture to Texas and place in
storage until we finished traveling.
In searching for a moving company, the name INTERSTATE MOVING & RELOCATION GROUP INC came up and after talking to them we received a quote of $7200 and they would be there for 3 days packing and loading. First lie of many more to come.
Interstate is a broker who handed us off to We Care For You. On the day they were supposed to commence packing, they called early morning informing us they were coming to pick up the boxes. After explaining that’s not what the agreement was, they showed up in a very small
truck, not nearly big enough. Maybe just a misunderstanding so we tried to work with them to get on track, and they start loading things that didn’t require detailed packing.
Now, they decide that $7200 is not enough for our job, but not until they had already loaded most of the truck. Instead of taking the 3 days, they had several people come the next day and start throwing things in boxes in order to finish on day 2. They also brought the same small truck. All of these boxes would have to be reloaded to a semi-truck which they should have brought in the first place and any time they are moved increases the potential damage. Of course there were additional charges for transferring and putting into storage, etc, etc.
Long story short, the move ended up costing us over $15,000 and I might add they do not take credit cards, it must be cash up front. Of course, they don’t take cards because they can be disputed. And after the terrible packing job, they had the nerve to ask for $300 each in tips.
Please don’t use We Care or Interstate. We sent a complaint to Interstate, but they never responded.
Update: March 2022. After storage and unpacking.
OMG The amount of broken and poorly treated furniture and collectibles is insane. Some things that didn’t matter were packed well. Other things that were valuable, were not. My Ethan Allen eggshell colored leather footstool was not wrapped at all and put in a storage unit with outdoor furniture and of course it is now a different color and marked with black. One entire box of my clothing had been allowed to get wet and completely molded including coach wallets and and purses. My mother’s crystal that I packed myself and labeled extremely fragile was also put in the outdoor storage and things piled on it and, of course the crystal was crushed. Glass lampshades were thrown in boxes with steel bed parts.
One whole closet did not get packed and therefore my cordless vacuum charger and extra battery never made it rendering my vacuum useless. Antique furniture came with broken legs. I received someone else’s table. My expensive outdoor pots were broken along with broken glass in many framed pictures.
Our nephew who was a professional mover packed our previous move and not one item was damaged and was perfectly organized. These pics are just a few examples of their carelessness. Check their ratings on BBB and you will see we are not alone in our complaints. Read More
jackie eberle
2021-08-10
DO NOT USE THIS COMPANY! WARNING!
Two Month Follow-up Review. Interstate Moving and Relocation Group made many promises to us and has failed repeatedly to fulfill its responsibilities. Most recently, they promised to reimburse us $200 because the carrier, the corrupt 11Even Moving and Storage, failed to bring loading ramps to load our lawn tractor. We paid a premium of $200 (above inflated cost at pick-up) for that service! On October 6, 2021, IMRG promised to mail a check to us. Incidentally, 11Even’s owners have been arrested by the FBI and no longer exists. This is the company IMRG hired to give us their “BEST SERVICE!”
IMRG has had our money since April 24, 2021. That's more than one year that they have not honored their commitment. This is a company, lacking in integrity and you need to avoid it at all costs.
IMRG’s online website reads:
“We are actually the perfect advocate since we carry out full research as well as pre-screening and equally use our expertise in the moving industry to match clients to the moving companies that fit their expectations. Rest assured we will go through many steps to make your relocation satisfactory and risk-free.”
Here are the reasons IMRG failed to fulfill our contract:
• Failure to properly “pre-screen” with “full research” the moving company chosen. Our possessions arrived 64 days after they were picked-up, after being promised by IMRG that they would arrive 3-7 days after they were loaded on the truck. (Our mover, 11Even Moving and Storage closed 8 months ago and we have no place to file a claim. 11Even Moving and Storage owners were arrested by the FBI for illegal price increases, loss of possessions, theft, and abandonment of loads.)
• Failure to prepare moving company for pick-up – No loading ramps were available to load our lawn tractor the day of move resulting in $2700 + loss to us.
• Failure to honor cost. The price of the move nearly doubled after the truck was loaded June 16th
• Failure to deliver as promised – The shipment was promised by the salesman to arrive no later than June 23rd (Actual delivery date August 19)
• Failure to properly communicate. During the 64 days we waited for our possessions, IMRG could not tell us where our shipment was or if the shipment would ever be delivered.
• Failure to safeguard our property against damage and theft. Excessive damage to multiple personal items resulting in $15,000 in loss, damage, and theft.
• Failure to provide claim paperwork and assistance Even after communicating with IMRG beginning 50 days after truck arrival IMRG's promise to assist with paperwork & help filing a claim has resulted in no paperwork received - nearly one year later.
Because IMRG failed to protect our interests, after promising to do so, we hold Interstate Moving and Relocation Group responsible for hiring an incompetent company to act as our carrier. IMRG had a duty to protect our possessions, to hire a company that would handle our load with care, not double the cost after loading, ensure the load would arrive in a timely manner, and that any breakage or loss would be handled in a speedy manner. IMRG has failed in all areas. Our relocation with IMRG was not satisfactory and certainly not risk-free.
Please be careful when using any broker. Insist on knowing the moving company name and research the company yourself. IMRG simply will not do this for you, regardless of what they advertise. Also, beware that most, if not all, IMRG’s “good” reviews are suspected of being fabricated by the company. This move cost us $25,000 when we include the move cost, tremendous loss, breakage and damage we suffered. Read More
Danielle Ouahib (Danielle)
2021-06-09
Absolutely deplorable. This company is shady, immoral, and they will pawn your belongings off to the cheapest bid regardless of the company.
Firstly, we moved from PA to UT. They never picked up our car. When we called the day of our supposed pickup we were told they hadn't found a driver yet and weren't sure when they'd have one. We had to find another company to take our car last minute. They also held our belongings for 30 days. They told us May 3rd was the delivery date. Come May 3rd we called from our new home and they then informed us May 3rd was only the "first available date" and they had no idea when or where our stuff was arriving. There was no communication on their end, we always had to call them. The customer service woman was entirely unprofessional and clearly uneducated. Her supervisor was even worse. They purposely leave you on hold or just hang up on you if they don't want to deal with you. These people have no morals nor do they give a single damn about you. They will seem so nice and accommodating while giving you a quote (which doubled in price upon pickup incidentally) but the moment we signed it was like an entirely different company. When they did finally arrive they were not careful unloading and broke several pieces of furniture while also scratching up our walls. I have never been so blatantly disrespected and disregarded by anyone. You're better off renting a truck for yourself. In the end we paid this company nearly $5000 to essentially jerk us around and spit in our faces for a month. I can't say it enough, this was the worst experience of my life.
I’d also like to add they deleted my last review and used fake accounts to boost their reviews. If you click on any of the recent 5-star reviews you’ll see they’re clearly bots who post in groups at the exact same time. What a joke. Read More
Danielle Ouahib (Danielle)
2021-06-09
Absolutely deplorable. This company is shady, immoral, and they will pawn your belongings off to the cheapest bid regardless of the company.
Firstly, we moved from PA to UT. They never picked up our car. When we called the day of our supposed pickup we were told they hadn't found a driver yet and weren't sure when they'd have one. We had to find another company to take our car last minute. They also held our belongings for 30 days. They told us May 3rd was the delivery date. Come May 3rd we called from our new home and they then informed us May 3rd was only the "first available date" and they had no idea when or where our stuff was arriving. There was no communication on their end, we always had to call them. The customer service woman was entirely unprofessional and clearly uneducated. Her supervisor was even worse. They purposely leave you on hold or just hang up on you if they don't want to deal with you. These people have no morals nor do they give a single damn about you. They will seem so nice and accommodating while giving you a quote (which doubled in price upon pickup incidentally) but the moment we signed it was like an entirely different company. When they did finally arrive they were not careful unloading and broke several pieces of furniture while also scratching up our walls. I have never been so blatantly disrespected and disregarded by anyone. You're better off renting a truck for yourself. In the end we paid this company nearly $5000 to essentially jerk us around and spit in our faces for a month. I can't say it enough, this was the worst experience of my life.
I’d also like to add they deleted my last review and used fake accounts to boost their reviews. If you click on any of the recent 5-star reviews you’ll see they’re clearly bots who post in groups at the exact same time. What a joke. Read More
farrah han
2021-02-04
Part 1: 3+ MONTHS LATER, MY DAD (RETIRED VETERAN) IS STILL WAITING FOR HIS EXPENSIVE HOUSEHOLD GOODS. YOU'VE BEEN WARNED!
My dad received a great competitive estimate so he booked with IMRG in October 2020 for his move from California to Washington. To his dismay, the movers came 1 day later providing short notice and then arrived at a later time than scheduled. Once more than half of our household goods were loaded, we were told to accept unknown additional costs incurred for loading remaining items or unload/cancel our move. My dad had retired and it was his last day in military housing and had little choice, but to accept the additional fees. The cost per cubic square feet more than doubled from estimate.
The delivery was promised 30 business days past our first available date. The company was not proactive about communication and unresponsive/unhelpful when called for questions. 3+ months later, we received a first shipment that were mostly damaged and missing more than half of our expensive household goods. We were told that we would be contacted for a 2nd delivery of our goods. This was the first time we had heard there would be two deliveries. As expected, we are still following up (because no one is contacting us) and waiting for our missing goods which includes 2 TVs, queen mattress, bikes, sofa, dining table, tool box, golf bags, dressers, 37 boxes of misc stuff, etc...
This has been very disappointing as my dad has done his due diligence to follow-up with the company to complete his move.
Part 2: DON’T WASTE YOUR TIME! Over a year later… my dad eventually received the 2nd shipment of goods around 6 months after the move date, but there were still some missing items and more damaged goods. We were not compensated for the delay in delivery and not even for damaged/missing items.
FURIOUS that I did not hire a lawyer!
We were told that we had to wait for all of our stuff before we could file a claim. The claims form asked for pictures, weight, $ value, and inventory numbers. It was very time consuming. It was disclosed that the moving company could take up to 90 days for the form to be reviewed/settled. Waited to find out that depending on the mover assigned to us by iMRG had different options. They did not give us the option to claim delay in delivery. We would have gotten most of our money back for that reason alone! Waited again after it was agreed that we would get $300 back. Not really worth the wait but ok. The movers did not pay us back. Found out the claims company cannot enforce mover to pay back the money, but only help coordinate the process. We were told to call and deal with the moving company directly. That moving company is now permanently closed with no phone number to reach them.
Worst customer service of my life! Read More
Liz Mars
2020-04-27
This experience has been so disappointing, too expensive and the company did not meet my expectations or the satisfaction I was promised. Nothing, if anything at all, that I was told “sold on” was the way it was pitched to me. I was specially told the company determines price on weight. LIE... it was cubic square feet. I received a much inexpensive quote from a different company based on the square feet and it was hundreds less. Everyone I HAD to contact to see where my furniture even was, the response was “Oh no one told you that?” By every person I talked to: My delivery was TEN DAYS after pick up. Numerous items were DESTROYED, including an antique Tiffany Lamp left to me by my mother. For $2100.00, $500.00 higher than the quote, I thought I was receiving professional services, I can’t be any more disgusted. When attempting to contact my broker, he will not return my calls or emails. To top it all off, the delivery guy completely bashed the company and explained he gets the blunt end of dissatisfied customers ALL OF THE TIME! Never using a moving company, I was not at all familiar of how I worked. I can without a doubt say after this nightmare, I was ripped off and taken advantage of. If you are considering this company, don’t expect to get what you are paying too much for!!! Read More
Liz Mars
2020-04-27
This experience has been so disappointing, too expensive and the company did not meet my expectations or the satisfaction I was promised. Nothing, if anything at all, that I was told “sold on” was the way it was pitched to me. I was specially told the company determines price on weight. LIE... it was cubic square feet. I received a much inexpensive quote from a different company based on the square feet and it was hundreds less. Everyone I HAD to contact to see where my furniture even was, the response was “Oh no one told you that?” By every person I talked to: My delivery was TEN DAYS after pick up. Numerous items were DESTROYED, including an antique Tiffany Lamp left to me by my mother. For $2100.00, $500.00 higher than the quote, I thought I was receiving professional services, I can’t be any more disgusted. When attempting to contact my broker, he will not return my calls or emails. To top it all off, the delivery guy completely bashed the company and explained he gets the blunt end of dissatisfied customers ALL OF THE TIME! Never using a moving company, I was not at all familiar of how I worked. I can without a doubt say after this nightmare, I was ripped off and taken advantage of. If you are considering this company, don’t expect to get what you are paying too much for!!! Read More
Liz Mars
2020-04-27
This experience has been so disappointing, too expensive and the company did not meet my expectations or the satisfaction I was promised. Nothing, if anything at all, that I was told “sold on” was the way it was pitched to me. I was specially told the company determines price on weight. LIE... it was cubic square feet. I received a much inexpensive quote from a different company based on the square feet and it was hundreds less. Everyone I HAD to contact to see where my furniture even was, the response was “Oh no one told you that?” By every person I talked to: My delivery was TEN DAYS after pick up. Numerous items were DESTROYED, including an antique Tiffany Lamp left to me by my mother. For $2100.00, $500.00 higher than the quote, I thought I was receiving professional services, I can’t be any more disgusted. When attempting to contact my broker, he will not return my calls or emails. To top it all off, the delivery guy completely bashed the company and explained he gets the blunt end of dissatisfied customers ALL OF THE TIME! Never using a moving company, I was not at all familiar of how I worked. I can without a doubt say after this nightmare, I was ripped off and taken advantage of. If you are considering this company, don’t expect to get what you are paying too much for!!! Read More
Liz Mars
2020-04-27
This experience has been so disappointing, too expensive and the company did not meet my expectations or the satisfaction I was promised. Nothing, if anything at all, that I was told “sold on” was the way it was pitched to me. I was specially told the company determines price on weight. LIE... it was cubic square feet. I received a much inexpensive quote from a different company based on the square feet and it was hundreds less. Everyone I HAD to contact to see where my furniture even was, the response was “Oh no one told you that?” By every person I talked to: My delivery was TEN DAYS after pick up. Numerous items were DESTROYED, including an antique Tiffany Lamp left to me by my mother. For $2100.00, $500.00 higher than the quote, I thought I was receiving professional services, I can’t be any more disgusted. When attempting to contact my broker, he will not return my calls or emails. To top it all off, the delivery guy completely bashed the company and explained he gets the blunt end of dissatisfied customers ALL OF THE TIME! Never using a moving company, I was not at all familiar of how I worked. I can without a doubt say after this nightmare, I was ripped off and taken advantage of. If you are considering this company, don’t expect to get what you are paying too much for!!! Read More