Companies List

Rick E.

Lake Mary, FL

2023-07-13

DO NOT EVER use International Van Lines to help you move. I recently had the terrible misfortune of doing so and it was BY FAR THE WORST customer experience I have ever had in my life. Across the board, from the company itself, to Account Manager Vanessa, Relocation Specialist Rick, Dispatch Manager Sean, Dispatch Claims Jeremy and Erika in accounting, my entire experience was below board and shady AF. Once they get your deposit and signature, they don't care about you or your belongings. They were often extremely slow to respond to inquiries as to when my belongings were going to be delivered, either by phone or e-mail, and many replies I received were more like vague, non-replies. Also, they were very slow to deliver my belongings. They picked up my belongings on May 2, 2023 and I didn't receive delivery until May 23, 2023. And they weren't even the ones that delivered my belongings, they had contracted it out to another carrier I'd never heard of. One of my belongings was an antique Grandfather clock, which I had already had boxed up good for safe transport (see attached photo, clearly marked fragile). As a part of my total moving costs, I was charged $150 for them to take special care of my Grandfather clock. When I unpacked my Grandfather clock on Friday, May 26, I was mortified and literally sick to my stomach at the extent of the damage done to my clock while under their custody and care (see attached photos). It was clearly dropped on its top, a position it should NEVER have been put in. I filed a claim for the damages, and they came back with an offer of $300 if I would sign a release agreement. Wanting to put an end to this experience, I agreed and signed and returned the agreement on June 7, 2023. They replied that accounting would process the refund on June 15. I still hadn't received anything by the last week of June, so I inquired several times to get a status update. Via e-mail, Jeremy asked if Id checked my card. I told him that the debit card I used for the initial down payment was no longer a good card as that was a card that was linked to my checking account in Florida that I'd closed 2 months ago upon relocating back to Wisconsin. Still not having received a status update, I reached out again on Monday, July 3. Late Monday, July 3, 2023, I receive an auto-reply that they'd processed the refund to the card I'd told them was no longer a valid card to use. After going back and forth via e-mail for a week, they continue to insist that my former bank has the $300 and I should reach out to them for it. There is absolutely ZERO chance that my former bank in Florida processed and accepted this refund transaction to a debit card that they immediately deactivated when I closed my checking account with them in early May, 2023. Clearly they had NO intent of ever refunding me $300 for the damages they did to my antique Grandfather clock. Oh, and the legal e-mail address that was being included in this back and forth exchange from July 4, 2023 to July 11, 2023, was a g-mail address. Yeah, nothing sketchy to see there. Pay attention to and read all of the one-star reviews and see how very similar our miserable experiences with International Van Lines were. I'd have given them a negative star review if that had been an option. Again, my experience was below board and shady AF. If you need to hire movers, hire ANYBODY BUT International Van Lines. Read More

Rick E.

Lake Mary, FL

2023-07-13

DO NOT EVER use International Van Lines to help you move. I recently had the terrible misfortune of doing so and it was BY FAR THE WORST customer experience I have ever had in my life. Across the board, from the company itself, to Account Manager Vanessa, Relocation Specialist Rick, Dispatch Manager Sean, Dispatch Claims Jeremy and Erika in accounting, my entire experience was below board and shady AF. Once they get your deposit and signature, they don't care about you or your belongings. They were often extremely slow to respond to inquiries as to when my belongings were going to be delivered, either by phone or e-mail, and many replies I received were more like vague, non-replies. Also, they were very slow to deliver my belongings. They picked up my belongings on May 2, 2023 and I didn't receive delivery until May 23, 2023. And they weren't even the ones that delivered my belongings, they had contracted it out to another carrier I'd never heard of. One of my belongings was an antique Grandfather clock, which I had already had boxed up good for safe transport (see attached photo, clearly marked fragile). As a part of my total moving costs, I was charged $150 for them to take special care of my Grandfather clock. When I unpacked my Grandfather clock on Friday, May 26, I was mortified and literally sick to my stomach at the extent of the damage done to my clock while under their custody and care (see attached photos). It was clearly dropped on its top, a position it should NEVER have been put in. I filed a claim for the damages, and they came back with an offer of $300 if I would sign a release agreement. Wanting to put an end to this experience, I agreed and signed and returned the agreement on June 7, 2023. They replied that accounting would process the refund on June 15. I still hadn't received anything by the last week of June, so I inquired several times to get a status update. Via e-mail, Jeremy asked if Id checked my card. I told him that the debit card I used for the initial down payment was no longer a good card as that was a card that was linked to my checking account in Florida that I'd closed 2 months ago upon relocating back to Wisconsin. Still not having received a status update, I reached out again on Monday, July 3. Late Monday, July 3, 2023, I receive an auto-reply that they'd processed the refund to the card I'd told them was no longer a valid card to use. After going back and forth via e-mail for a week, they continue to insist that my former bank has the $300 and I should reach out to them for it. There is absolutely ZERO chance that my former bank in Florida processed and accepted this refund transaction to a debit card that they immediately deactivated when I closed my checking account with them in early May, 2023. Clearly they had NO intent of ever refunding me $300 for the damages they did to my antique Grandfather clock. Oh, and the legal e-mail address that was being included in this back and forth exchange from July 4, 2023 to July 11, 2023, was a g-mail address. Yeah, nothing sketchy to see there. Pay attention to and read all of the one-star reviews and see how very similar our miserable experiences with International Van Lines were. I'd have given them a negative star review if that had been an option. Again, my experience was below board and shady AF. If you need to hire movers, hire ANYBODY BUT International Van Lines. Read More

Rick E.

Lake Mary, FL

2023-07-13

DO NOT EVER use International Van Lines to help you move. I recently had the terrible misfortune of doing so and it was BY FAR THE WORST customer experience I have ever had in my life. Across the board, from the company itself, to Account Manager Vanessa, Relocation Specialist Rick, Dispatch Manager Sean, Dispatch Claims Jeremy and Erika in accounting, my entire experience was below board and shady AF. Once they get your deposit and signature, they don't care about you or your belongings. They were often extremely slow to respond to inquiries as to when my belongings were going to be delivered, either by phone or e-mail, and many replies I received were more like vague, non-replies. Also, they were very slow to deliver my belongings. They picked up my belongings on May 2, 2023 and I didn't receive delivery until May 23, 2023. And they weren't even the ones that delivered my belongings, they had contracted it out to another carrier I'd never heard of. One of my belongings was an antique Grandfather clock, which I had already had boxed up good for safe transport (see attached photo, clearly marked fragile). As a part of my total moving costs, I was charged $150 for them to take special care of my Grandfather clock. When I unpacked my Grandfather clock on Friday, May 26, I was mortified and literally sick to my stomach at the extent of the damage done to my clock while under their custody and care (see attached photos). It was clearly dropped on its top, a position it should NEVER have been put in. I filed a claim for the damages, and they came back with an offer of $300 if I would sign a release agreement. Wanting to put an end to this experience, I agreed and signed and returned the agreement on June 7, 2023. They replied that accounting would process the refund on June 15. I still hadn't received anything by the last week of June, so I inquired several times to get a status update. Via e-mail, Jeremy asked if Id checked my card. I told him that the debit card I used for the initial down payment was no longer a good card as that was a card that was linked to my checking account in Florida that I'd closed 2 months ago upon relocating back to Wisconsin. Still not having received a status update, I reached out again on Monday, July 3. Late Monday, July 3, 2023, I receive an auto-reply that they'd processed the refund to the card I'd told them was no longer a valid card to use. After going back and forth via e-mail for a week, they continue to insist that my former bank has the $300 and I should reach out to them for it. There is absolutely ZERO chance that my former bank in Florida processed and accepted this refund transaction to a debit card that they immediately deactivated when I closed my checking account with them in early May, 2023. Clearly they had NO intent of ever refunding me $300 for the damages they did to my antique Grandfather clock. Oh, and the legal e-mail address that was being included in this back and forth exchange from July 4, 2023 to July 11, 2023, was a g-mail address. Yeah, nothing sketchy to see there. Pay attention to and read all of the one-star reviews and see how very similar our miserable experiences with International Van Lines were. I'd have given them a negative star review if that had been an option. Again, my experience was below board and shady AF. If you need to hire movers, hire ANYBODY BUT International Van Lines. Read More

Rick E.

Lake Mary, FL

2023-07-13

DO NOT EVER use International Van Lines to help you move. I recently had the terrible misfortune of doing so and it was BY FAR THE WORST customer experience I have ever had in my life. Across the board, from the company itself, to Account Manager Vanessa, Relocation Specialist Rick, Dispatch Manager Sean, Dispatch Claims Jeremy and Erika in accounting, my entire experience was below board and shady AF. Once they get your deposit and signature, they don't care about you or your belongings. They were often extremely slow to respond to inquiries as to when my belongings were going to be delivered, either by phone or e-mail, and many replies I received were more like vague, non-replies. Also, they were very slow to deliver my belongings. They picked up my belongings on May 2, 2023 and I didn't receive delivery until May 23, 2023. And they weren't even the ones that delivered my belongings, they had contracted it out to another carrier I'd never heard of. One of my belongings was an antique Grandfather clock, which I had already had boxed up good for safe transport (see attached photo, clearly marked fragile). As a part of my total moving costs, I was charged $150 for them to take special care of my Grandfather clock. When I unpacked my Grandfather clock on Friday, May 26, I was mortified and literally sick to my stomach at the extent of the damage done to my clock while under their custody and care (see attached photos). It was clearly dropped on its top, a position it should NEVER have been put in. I filed a claim for the damages, and they came back with an offer of $300 if I would sign a release agreement. Wanting to put an end to this experience, I agreed and signed and returned the agreement on June 7, 2023. They replied that accounting would process the refund on June 15. I still hadn't received anything by the last week of June, so I inquired several times to get a status update. Via e-mail, Jeremy asked if Id checked my card. I told him that the debit card I used for the initial down payment was no longer a good card as that was a card that was linked to my checking account in Florida that I'd closed 2 months ago upon relocating back to Wisconsin. Still not having received a status update, I reached out again on Monday, July 3. Late Monday, July 3, 2023, I receive an auto-reply that they'd processed the refund to the card I'd told them was no longer a valid card to use. After going back and forth via e-mail for a week, they continue to insist that my former bank has the $300 and I should reach out to them for it. There is absolutely ZERO chance that my former bank in Florida processed and accepted this refund transaction to a debit card that they immediately deactivated when I closed my checking account with them in early May, 2023. Clearly they had NO intent of ever refunding me $300 for the damages they did to my antique Grandfather clock. Oh, and the legal e-mail address that was being included in this back and forth exchange from July 4, 2023 to July 11, 2023, was a g-mail address. Yeah, nothing sketchy to see there. Pay attention to and read all of the one-star reviews and see how very similar our miserable experiences with International Van Lines were. I'd have given them a negative star review if that had been an option. Again, my experience was below board and shady AF. If you need to hire movers, hire ANYBODY BUT International Van Lines. Read More

Pamela A.

Milford, PA

2023-06-12

I have made several long distance moves in the past, and didn't consider myself naive or inexperienced, but I feel that I was truly taken advantage of by International Van lines in my recent move from NJ to Florida. The estimate changed daily, and there was no consistency between the sales department and the character who showed up to load my home. The packers were careful and thorough, and designated items as fragile or special handling; however, somewhere between being loaded on the truck, being stored in a warehouse (a fact not disclosed to me in advance), and being delivered to Florida, some of my "fragile" pieces were mishandled. The moving "foreman" was a real con artist who clearly pocketed some of the "extra" charges that he collected in cash (he was helping his son start his fashion business apparently). The move cost more than twice the original quote, partly due to the fact that they claimed they could not get the truck into my community, and had to unload it into a box truck at the entrance. This was in spite of the fact that I was told not to worry - they were not likely to send my stuff on a tractor trailer, so "just initial". Shame on me for trusting USNews for their ratings, and not doing more extensive research. One of the worst moving experiences ever. Read More

Pamela A.

Milford, PA

2023-06-12

I have made several long distance moves in the past, and didn't consider myself naive or inexperienced, but I feel that I was truly taken advantage of by International Van lines in my recent move from NJ to Florida. The estimate changed daily, and there was no consistency between the sales department and the character who showed up to load my home. The packers were careful and thorough, and designated items as fragile or special handling; however, somewhere between being loaded on the truck, being stored in a warehouse (a fact not disclosed to me in advance), and being delivered to Florida, some of my "fragile" pieces were mishandled. The moving "foreman" was a real con artist who clearly pocketed some of the "extra" charges that he collected in cash (he was helping his son start his fashion business apparently). The move cost more than twice the original quote, partly due to the fact that they claimed they could not get the truck into my community, and had to unload it into a box truck at the entrance. This was in spite of the fact that I was told not to worry - they were not likely to send my stuff on a tractor trailer, so "just initial". Shame on me for trusting USNews for their ratings, and not doing more extensive research. One of the worst moving experiences ever. Read More

Diane K.

Arlington, VA

2023-05-12

My move with International Van Lines (IVL) was a nightmare. Despite a two-month reservation and deposit, the company notified me just 12 hours before my scheduled move that my contract was being brokered to an incompetent and unprofessional third party that failed to deliver on IVL's commitments. (Along with abysmal reviews, the third-party company--Wayflowers Van Lines--was the subject of multiple complaints filed with the Federal Motor Carrier Safety Administration and the Better Business Bureau.) The untrained and careless crew caused costly damages to my belongings and propoerty (including a four-foot hole smashed in the drywall), and the "service" was in no way commensurate with the charges I paid. IVL's response to my complaints was condescending and hollow. The proposed settlement added insult to injury, representing a fraction of the losses I suffered. I have moved several times to/from various states and none of them comes even close to the appalling experience of this move. IVL cannot be trusted. Read More

Carol K.

Chicago, IL

2023-05-07

Overview of issues: * Poor | negligent packing, loading and delivery * Over $25,000 in damage * Horrible service: lack of accountability with problems The damage was so extensive, and the service was so bad, it's hard to know where to begin. I moved from a 3-bedroom apartment in Atlanta to Chicago. Everything from the packing to the loading and the delivery was terrible. The team was slow and unprofessional. I caught one of the guys sitting on my balcony talking on the phone more than once and the team spent more time complaining and yelling at each other than getting the work done. 15 hours after they arrived, they still hadn't finished the loading. I sent an email to IVL to let them know about the issues I had (not knowing what was to come) and to tell them they needed to have at least 4 people for the delivery. I got a 'sorry, but it's not our fault' reply that placed the blame on Cosmos, the company they selected and ensured went through a "rigorous screening process". Clearly, they did not go through any vetting process because when the delivery was done, there was extensive damage to everything - furniture, artwork, clothing, lighting, and kitchen and decorative items. Two console tables had large gouges and scratches. One of them was bent in the middle because a heavy crate was placed on top of it. My concrete living room tables had chips all over them and they somehow managed to damage the top of one, which I assume could only be done by dropping something on it. The frames on my bedroom dresses and a wooden bakers rack were bent, and several crystal objects, including a lamp were shipped or completely broken. I had several items that were professionally crated prior to the move and although each one was marked with "TOP" and arrows pointing up to show how they should be kept, every single one of them (6 in total) was placed either sideways or upside down, causing damage to all my chandeliers. I later realized that neither of the movers spoke or read English, which also explains why a lot of my items were not placed where I asked them to be. I had to hire another company to move some of the furniture and rugs after the delivery. What was really infuriating was the negligent way they handled everything. Before the movers arrived, I put all my hanging clothes into garment bags so that it would be very easy to load into the wardrobe boxes and keep them from getting wrinkled. All they had to do was grab the garment bags and hang them on the bar of the boxes. Instead, they chose to roll up all the garment bags and shove as many as they could into a wardrobe box. Every single article of clothing I had was wrinkled, most of which had to be professionally pressed. They also placed some oil paintings in boxes with kitchen items instead of in cartons specifically made for artwork. Two of the pieces were from my deceased parents. The damage from working with IVL was upward of $25,000 so if you use them make sure you get a lot of insurance and are ready to spend a lot of time documenting the issues, coordinating repairs, and understand you will spend a lot of money replacing all the damaged goods. Read More

Carol K.

Chicago, IL

2023-05-07

Overview of issues: * Poor | negligent packing, loading and delivery * Over $25,000 in damage * Horrible service: lack of accountability with problems The damage was so extensive, and the service was so bad, it's hard to know where to begin. I moved from a 3-bedroom apartment in Atlanta to Chicago. Everything from the packing to the loading and the delivery was terrible. The team was slow and unprofessional. I caught one of the guys sitting on my balcony talking on the phone more than once and the team spent more time complaining and yelling at each other than getting the work done. 15 hours after they arrived, they still hadn't finished the loading. I sent an email to IVL to let them know about the issues I had (not knowing what was to come) and to tell them they needed to have at least 4 people for the delivery. I got a 'sorry, but it's not our fault' reply that placed the blame on Cosmos, the company they selected and ensured went through a "rigorous screening process". Clearly, they did not go through any vetting process because when the delivery was done, there was extensive damage to everything - furniture, artwork, clothing, lighting, and kitchen and decorative items. Two console tables had large gouges and scratches. One of them was bent in the middle because a heavy crate was placed on top of it. My concrete living room tables had chips all over them and they somehow managed to damage the top of one, which I assume could only be done by dropping something on it. The frames on my bedroom dresses and a wooden bakers rack were bent, and several crystal objects, including a lamp were shipped or completely broken. I had several items that were professionally crated prior to the move and although each one was marked with "TOP" and arrows pointing up to show how they should be kept, every single one of them (6 in total) was placed either sideways or upside down, causing damage to all my chandeliers. I later realized that neither of the movers spoke or read English, which also explains why a lot of my items were not placed where I asked them to be. I had to hire another company to move some of the furniture and rugs after the delivery. What was really infuriating was the negligent way they handled everything. Before the movers arrived, I put all my hanging clothes into garment bags so that it would be very easy to load into the wardrobe boxes and keep them from getting wrinkled. All they had to do was grab the garment bags and hang them on the bar of the boxes. Instead, they chose to roll up all the garment bags and shove as many as they could into a wardrobe box. Every single article of clothing I had was wrinkled, most of which had to be professionally pressed. They also placed some oil paintings in boxes with kitchen items instead of in cartons specifically made for artwork. Two of the pieces were from my deceased parents. The damage from working with IVL was upward of $25,000 so if you use them make sure you get a lot of insurance and are ready to spend a lot of time documenting the issues, coordinating repairs, and understand you will spend a lot of money replacing all the damaged goods. Read More

Carol K.

Chicago, IL

2023-05-07

Overview of issues: * Poor | negligent packing, loading and delivery * Over $25,000 in damage * Horrible service: lack of accountability with problems The damage was so extensive, and the service was so bad, it's hard to know where to begin. I moved from a 3-bedroom apartment in Atlanta to Chicago. Everything from the packing to the loading and the delivery was terrible. The team was slow and unprofessional. I caught one of the guys sitting on my balcony talking on the phone more than once and the team spent more time complaining and yelling at each other than getting the work done. 15 hours after they arrived, they still hadn't finished the loading. I sent an email to IVL to let them know about the issues I had (not knowing what was to come) and to tell them they needed to have at least 4 people for the delivery. I got a 'sorry, but it's not our fault' reply that placed the blame on Cosmos, the company they selected and ensured went through a "rigorous screening process". Clearly, they did not go through any vetting process because when the delivery was done, there was extensive damage to everything - furniture, artwork, clothing, lighting, and kitchen and decorative items. Two console tables had large gouges and scratches. One of them was bent in the middle because a heavy crate was placed on top of it. My concrete living room tables had chips all over them and they somehow managed to damage the top of one, which I assume could only be done by dropping something on it. The frames on my bedroom dresses and a wooden bakers rack were bent, and several crystal objects, including a lamp were shipped or completely broken. I had several items that were professionally crated prior to the move and although each one was marked with "TOP" and arrows pointing up to show how they should be kept, every single one of them (6 in total) was placed either sideways or upside down, causing damage to all my chandeliers. I later realized that neither of the movers spoke or read English, which also explains why a lot of my items were not placed where I asked them to be. I had to hire another company to move some of the furniture and rugs after the delivery. What was really infuriating was the negligent way they handled everything. Before the movers arrived, I put all my hanging clothes into garment bags so that it would be very easy to load into the wardrobe boxes and keep them from getting wrinkled. All they had to do was grab the garment bags and hang them on the bar of the boxes. Instead, they chose to roll up all the garment bags and shove as many as they could into a wardrobe box. Every single article of clothing I had was wrinkled, most of which had to be professionally pressed. They also placed some oil paintings in boxes with kitchen items instead of in cartons specifically made for artwork. Two of the pieces were from my deceased parents. The damage from working with IVL was upward of $25,000 so if you use them make sure you get a lot of insurance and are ready to spend a lot of time documenting the issues, coordinating repairs, and understand you will spend a lot of money replacing all the damaged goods. Read More

Carol K.

Chicago, IL

2023-05-07

Overview of issues: * Poor | negligent packing, loading and delivery * Over $25,000 in damage * Horrible service: lack of accountability with problems The damage was so extensive, and the service was so bad, it's hard to know where to begin. I moved from a 3-bedroom apartment in Atlanta to Chicago. Everything from the packing to the loading and the delivery was terrible. The team was slow and unprofessional. I caught one of the guys sitting on my balcony talking on the phone more than once and the team spent more time complaining and yelling at each other than getting the work done. 15 hours after they arrived, they still hadn't finished the loading. I sent an email to IVL to let them know about the issues I had (not knowing what was to come) and to tell them they needed to have at least 4 people for the delivery. I got a 'sorry, but it's not our fault' reply that placed the blame on Cosmos, the company they selected and ensured went through a "rigorous screening process". Clearly, they did not go through any vetting process because when the delivery was done, there was extensive damage to everything - furniture, artwork, clothing, lighting, and kitchen and decorative items. Two console tables had large gouges and scratches. One of them was bent in the middle because a heavy crate was placed on top of it. My concrete living room tables had chips all over them and they somehow managed to damage the top of one, which I assume could only be done by dropping something on it. The frames on my bedroom dresses and a wooden bakers rack were bent, and several crystal objects, including a lamp were shipped or completely broken. I had several items that were professionally crated prior to the move and although each one was marked with "TOP" and arrows pointing up to show how they should be kept, every single one of them (6 in total) was placed either sideways or upside down, causing damage to all my chandeliers. I later realized that neither of the movers spoke or read English, which also explains why a lot of my items were not placed where I asked them to be. I had to hire another company to move some of the furniture and rugs after the delivery. What was really infuriating was the negligent way they handled everything. Before the movers arrived, I put all my hanging clothes into garment bags so that it would be very easy to load into the wardrobe boxes and keep them from getting wrinkled. All they had to do was grab the garment bags and hang them on the bar of the boxes. Instead, they chose to roll up all the garment bags and shove as many as they could into a wardrobe box. Every single article of clothing I had was wrinkled, most of which had to be professionally pressed. They also placed some oil paintings in boxes with kitchen items instead of in cartons specifically made for artwork. Two of the pieces were from my deceased parents. The damage from working with IVL was upward of $25,000 so if you use them make sure you get a lot of insurance and are ready to spend a lot of time documenting the issues, coordinating repairs, and understand you will spend a lot of money replacing all the damaged goods. Read More

Danielle J.

Oxnard, CA

2023-04-20

Moved from NM to CA and did not have a good experience at all. They hook you in with friendly service to secure your business. Then it was all downhill from there. Customer services takes days to respond they aren't clear or organized. When booking I had asked if my items would be packed at moved one truck, they responded yes. On the day of the move a completely different moving company showed up called American Knights Moving Service and that is when the experience got even worse. Waited 15 days for 900 mile move. The driver gave 4 hours notice that he was about to deliver. When my items were delivered every piece of furniture was damaged in some form or another!!! Including the bed frame that was dismantled! They broke the legs of the dining room table and there is a huge gouge on the top, the list goes on. Every box looked like it was thrown around.. they were delivered crushed and torn. (I did not use cheap boxes). The delivery people laughed and said they see this all the time, as they banged items into the walls of the hallway. They delivered someone else's items to my apartment and they also lost items of mine. Delivery was on Monday and it is now Thursday and customer service has yet to reach out on how to file a claim. SERIOUSLY the WORST company ever. I would not recommend them and if you do use them make sure they don't send you American Knights Moving Service. I have moved long distances several times and expect that there might be slight issues. However, this was beyond. I fully agree with the bad reviews listed on this site, it is not a lie! Read More

Danielle J.

Oxnard, CA

2023-04-20

Moved from NM to CA and did not have a good experience at all. They hook you in with friendly service to secure your business. Then it was all downhill from there. Customer services takes days to respond they aren't clear or organized. When booking I had asked if my items would be packed at moved one truck, they responded yes. On the day of the move a completely different moving company showed up called American Knights Moving Service and that is when the experience got even worse. Waited 15 days for 900 mile move. The driver gave 4 hours notice that he was about to deliver. When my items were delivered every piece of furniture was damaged in some form or another!!! Including the bed frame that was dismantled! They broke the legs of the dining room table and there is a huge gouge on the top, the list goes on. Every box looked like it was thrown around.. they were delivered crushed and torn. (I did not use cheap boxes). The delivery people laughed and said they see this all the time, as they banged items into the walls of the hallway. They delivered someone else's items to my apartment and they also lost items of mine. Delivery was on Monday and it is now Thursday and customer service has yet to reach out on how to file a claim. SERIOUSLY the WORST company ever. I would not recommend them and if you do use them make sure they don't send you American Knights Moving Service. I have moved long distances several times and expect that there might be slight issues. However, this was beyond. I fully agree with the bad reviews listed on this site, it is not a lie! Read More

Danielle J.

Oxnard, CA

2023-04-20

Moved from NM to CA and did not have a good experience at all. They hook you in with friendly service to secure your business. Then it was all downhill from there. Customer services takes days to respond they aren't clear or organized. When booking I had asked if my items would be packed at moved one truck, they responded yes. On the day of the move a completely different moving company showed up called American Knights Moving Service and that is when the experience got even worse. Waited 15 days for 900 mile move. The driver gave 4 hours notice that he was about to deliver. When my items were delivered every piece of furniture was damaged in some form or another!!! Including the bed frame that was dismantled! They broke the legs of the dining room table and there is a huge gouge on the top, the list goes on. Every box looked like it was thrown around.. they were delivered crushed and torn. (I did not use cheap boxes). The delivery people laughed and said they see this all the time, as they banged items into the walls of the hallway. They delivered someone else's items to my apartment and they also lost items of mine. Delivery was on Monday and it is now Thursday and customer service has yet to reach out on how to file a claim. SERIOUSLY the WORST company ever. I would not recommend them and if you do use them make sure they don't send you American Knights Moving Service. I have moved long distances several times and expect that there might be slight issues. However, this was beyond. I fully agree with the bad reviews listed on this site, it is not a lie! Read More

Danielle J.

Oxnard, CA

2023-04-20

Moved from NM to CA and did not have a good experience at all. They hook you in with friendly service to secure your business. Then it was all downhill from there. Customer services takes days to respond they aren't clear or organized. When booking I had asked if my items would be packed at moved one truck, they responded yes. On the day of the move a completely different moving company showed up called American Knights Moving Service and that is when the experience got even worse. Waited 15 days for 900 mile move. The driver gave 4 hours notice that he was about to deliver. When my items were delivered every piece of furniture was damaged in some form or another!!! Including the bed frame that was dismantled! They broke the legs of the dining room table and there is a huge gouge on the top, the list goes on. Every box looked like it was thrown around.. they were delivered crushed and torn. (I did not use cheap boxes). The delivery people laughed and said they see this all the time, as they banged items into the walls of the hallway. They delivered someone else's items to my apartment and they also lost items of mine. Delivery was on Monday and it is now Thursday and customer service has yet to reach out on how to file a claim. SERIOUSLY the WORST company ever. I would not recommend them and if you do use them make sure they don't send you American Knights Moving Service. I have moved long distances several times and expect that there might be slight issues. However, this was beyond. I fully agree with the bad reviews listed on this site, it is not a lie! Read More

Jacki S.

Memphis, TN

2022-11-08

This has to be the sleaziest company in the business! The only reason ranks it high is by paying for it. I found out the hard way. They don't disclose they are brokers and use sub-standard third party companies to actually provide the service, even though the contract states IVL provides the service. There was so much damage to my property, it looked intentional. They wash their dirty hands of it by subbing to a company that picks up its help off craigslist and has no actual movers employed. I have moved 7 times in the past 15 years and never had an issue, or any damage. This move through IVL was by far the worst moving experience possible. AVOID!!! Read More

Jacki S.

Memphis, TN

2022-11-08

This has to be the sleaziest company in the business! The only reason ranks it high is by paying for it. I found out the hard way. They don't disclose they are brokers and use sub-standard third party companies to actually provide the service, even though the contract states IVL provides the service. There was so much damage to my property, it looked intentional. They wash their dirty hands of it by subbing to a company that picks up its help off craigslist and has no actual movers employed. I have moved 7 times in the past 15 years and never had an issue, or any damage. This move through IVL was by far the worst moving experience possible. AVOID!!! Read More

Jacki S.

Memphis, TN

2022-11-08

This has to be the sleaziest company in the business! The only reason ranks it high is by paying for it. I found out the hard way. They don't disclose they are brokers and use sub-standard third party companies to actually provide the service, even though the contract states IVL provides the service. There was so much damage to my property, it looked intentional. They wash their dirty hands of it by subbing to a company that picks up its help off craigslist and has no actual movers employed. I have moved 7 times in the past 15 years and never had an issue, or any damage. This move through IVL was by far the worst moving experience possible. AVOID!!! Read More

Jacki S.

Memphis, TN

2022-11-08

This has to be the sleaziest company in the business! The only reason ranks it high is by paying for it. I found out the hard way. They don't disclose they are brokers and use sub-standard third party companies to actually provide the service, even though the contract states IVL provides the service. There was so much damage to my property, it looked intentional. They wash their dirty hands of it by subbing to a company that picks up its help off craigslist and has no actual movers employed. I have moved 7 times in the past 15 years and never had an issue, or any damage. This move through IVL was by far the worst moving experience possible. AVOID!!! Read More

Rich L.

Lower Nob Hill, San Francisco, CA

2022-10-18

I used IVL after reading some reviews that seemed positive, now I realize all the positive reviews were likely paid reviews. IVL promised a price and date for my move from Chicago to Las Vegas which was all handled professionally, but that's where the positive experience ends. - When they are looking to sign you up, they'll say anything to get the contract. Jeremy claimed they don't use subcontractors for delivery, and if you read through some reviews, you'll realize they basically only use subcontractors. On driver who made the delivery said I needed to pay cash or get a money order to his trucking company as it was contracted out to him. - IVL packed my furniture as per the agreement so they took apart some of the furniture and packed the parts and said they would put it back together on delivery. But on delivery, the driver was adamant on not doing that even after I showed him the paperwork that showed, it was promised unless I paid him more money to do it. This turned out to be a moot point as all the parts for my furniture was lost during the delivery. Now I'm left with over 20k in furniture without parts to put it back together. Seems they also lost some other boxes along the way. - As things were getting unpacked, I noticed that most of the heavy furniture was dinged. Also a $1200 end table was smashed into pieces and a $5k dining table's base was cracked and will no longer sit level. So I started the claims process which really made me upset. IVL said they were sorry and wanted to offer $400 as compensation, if I waive the claims process and not write any negative reviews about my experience. I obviously did not that the "deal", as I think it's more important for me to warn other prospective movers to avoid IVL. At the end of the day saving a thousand dollars for the moving cost will end up costing you 5x the saving once factoring in the broken/missing things from your move. Read More

Rich L.

Lower Nob Hill, San Francisco, CA

2022-10-18

I used IVL after reading some reviews that seemed positive, now I realize all the positive reviews were likely paid reviews. IVL promised a price and date for my move from Chicago to Las Vegas which was all handled professionally, but that's where the positive experience ends. - When they are looking to sign you up, they'll say anything to get the contract. Jeremy claimed they don't use subcontractors for delivery, and if you read through some reviews, you'll realize they basically only use subcontractors. On driver who made the delivery said I needed to pay cash or get a money order to his trucking company as it was contracted out to him. - IVL packed my furniture as per the agreement so they took apart some of the furniture and packed the parts and said they would put it back together on delivery. But on delivery, the driver was adamant on not doing that even after I showed him the paperwork that showed, it was promised unless I paid him more money to do it. This turned out to be a moot point as all the parts for my furniture was lost during the delivery. Now I'm left with over 20k in furniture without parts to put it back together. Seems they also lost some other boxes along the way. - As things were getting unpacked, I noticed that most of the heavy furniture was dinged. Also a $1200 end table was smashed into pieces and a $5k dining table's base was cracked and will no longer sit level. So I started the claims process which really made me upset. IVL said they were sorry and wanted to offer $400 as compensation, if I waive the claims process and not write any negative reviews about my experience. I obviously did not that the "deal", as I think it's more important for me to warn other prospective movers to avoid IVL. At the end of the day saving a thousand dollars for the moving cost will end up costing you 5x the saving once factoring in the broken/missing things from your move. Read More

Karen M.

Las Vegas, NV

2022-09-28

Less than one star, worst company ever! Stored our shipment in unprotected warehouse that flooded due to vandalism on a supposed door to door move, sent us water damaged hood , some not ours and " lost" others, cost of damages to me was over $50K , they covered nothing! Will never use FL based company again! Had 40 moves in the military not one ever close to this! Let the Dept of Defense know this company should be banned!! Also wrote everywhere to little avail for some compensation- the governors office suggested national / federal report. Thru even put paint( left with note NOT to pack) in with purses!! Lost years of priceless memories in photos, etc.. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Steven Rhoads

2022-09-20

If you are looking for a logistics company to make your move stress free, look elsewhere. This is a broker, not a moving company! You will contract with International van lines and then be sub contraced out to not one, but two other companies. They will sell you on the idea that you will have a single point of contact for the entire move, but once they have your things and the down payment you will quickly be passed to other companies and never hear from them again. Driver was to provide 24-48 hours notice of arival to your new house, we only got 1 hour. Then he boldly lied to our faces stating he talked to us two days before. Then proceeded to complain to us that "we are just like all the others and we were messing up his schedule". We also cleared the 18 wheeler with HOA and provided ample space for egress. The driver did not even attempt to get the truck in. They will just up charge you to have it transfered to a shuttle truck. Add broken and missing items to this as well as damage to the property being dropped off at. STAY CLEAR OF THIS COMPANY. Read More

Rebecca G.

Malibu, CA

2022-09-16

WORST Moving Experience EVER! Damaged and Missing Items, Surprise Up-Charges that Doubled the Original Estimate, and worst of all, NO ACCOUNTABILITY! RUN!!!! We moved from Southern California to New England in June of 2022. We had lived in a large house in L.A. for more than 17 years and had amassed a lot of stuff during that time, so we knew moving would be a daunting task--especially over such a long distance. Our initial estimate was handled by an IVL desk lackey over Zoom. I had concerns about this, since it seemed unlikely that he could appreciate the sheer size and scope of the move over a Zoom call. He came up with an initial estimate of roughly $25K, including two days of packing prior to departure from L.A. Both the money and time estimates seemed low, but we figured they could offer a more competitive price because of higher demand for what must be superior quality service. Oh, how wrong we were! Never once did IVL's estimator alert us to the fact that no one from IVL was actually going to handle our move. We were under the impression that a team from IVL would be packing and transporting our belongings, up until the day the movers arrived to the house. As it turns out, IVL subcontracts out its moving jobs to smaller--and in our case, careless and disreputable--movers. The firm IVL contracted with to carry our belongings, BMR Moving, was absolutely dreadful. When they arrived to the house, the owner's son began by insisting we pay him--up front--an additional $7000 before the workers would even begin to pack up our things. We were shocked. When we questioned this, we were told "you have a lot of stuff." There was no itemized breakdown of the charge, and no coordination with the estimator from IVL. This was shocking to us, but we complied because, at that point, what else could we do? We had scheduled the move weeks in advance and had time-critical commitments to keep at our new location. BMR Moving had us hostage at that point, and they knew it. Our situation was unusual in one respect, since we had spent more than 5 months in escrow. As a result, I had begun packing up my entire wardrobe of designer clothing back in January. I took great care over several weeks to make sure it was all properly packed into more than 20 wardrobe boxes, labeled clearly and sealed with clear packing tape. When the movers arrived to deliver our things to our new home, I saw that all of these boxes had been opened and re-taped with brown tape. This was instantly alarming, so I began to open them, only to find--in EVERY BOX--smaller, often filthy boxes containing all sorts of stuff from my attic like Christmas ornaments, tools, and books, stuffed inside (see videos, attached to this review). All the dresses were shoved aside, some off their hangers and wadded into balls, to accommodate the space these dirty boxes occupied. I was furious. I confronted the BMR driver about this, since it was his team that packed us up in L.A., but he didn't care. He and his crew were rushing to empty the truck, so much so that they just started throwing the boxes haphazardly into the closest rooms, regardless of what their correct destination should be. There was absolutely no thought or consideration given to making it easy for us to unpack, especially when some of the boxes with dishes were really heavy and hard for us to lift and relocate later ourselves. As a parting gift, the team of movers here in New England littered the road in front of our house with the trash from the pizza lunch we bought them to say thank you for their help. So the first night in our new home was spent picking up discarded pizza boxes and empty plastic soda bottles that were left on the street and thoughtlessly thrown into the woods on our property. I have since opened all of the boxes we received, there are multiple missing items. More importantly, my 86-year-old father, who lives with us, is missing his hearing aids and a briefcase with important legal documents including his will and powers-of-attorney. When the BMR movers came to pack our house, they never once alerted Dad that they were busy in his room, and packed up ALL of his prescription medications and his hearing aids without asking if he needed them. He eventually found his medications, weeks later, in a box in the garage, but the hearing aids are still missing. Multiple attempts to have IVL or BMR Moving reimburse him for the cost ($6500) were rebuffed. IVL offered us $0.60 "per pound" for an item that weighs only several ounces--a meaningless offer. BMR Moving offered us $2500, which was better, but IVL attached a non-disclosure agreement to that offer that would prevent me from ever telling this story or writing a negative review of them online. I don't want this experience to happen to anyone else more than I want that cash. It wouldn't come close to reimbursing us for all the things the movers damaged, destroyed, and lost. Save yourself the hassle, and RUN!! Do not hire these people. Read More

Rebecca G.

Malibu, CA

2022-09-16

WORST Moving Experience EVER! Damaged and Missing Items, Surprise Up-Charges that Doubled the Original Estimate, and worst of all, NO ACCOUNTABILITY! RUN!!!! We moved from Southern California to New England in June of 2022. We had lived in a large house in L.A. for more than 17 years and had amassed a lot of stuff during that time, so we knew moving would be a daunting task--especially over such a long distance. Our initial estimate was handled by an IVL desk lackey over Zoom. I had concerns about this, since it seemed unlikely that he could appreciate the sheer size and scope of the move over a Zoom call. He came up with an initial estimate of roughly $25K, including two days of packing prior to departure from L.A. Both the money and time estimates seemed low, but we figured they could offer a more competitive price because of higher demand for what must be superior quality service. Oh, how wrong we were! Never once did IVL's estimator alert us to the fact that no one from IVL was actually going to handle our move. We were under the impression that a team from IVL would be packing and transporting our belongings, up until the day the movers arrived to the house. As it turns out, IVL subcontracts out its moving jobs to smaller--and in our case, careless and disreputable--movers. The firm IVL contracted with to carry our belongings, BMR Moving, was absolutely dreadful. When they arrived to the house, the owner's son began by insisting we pay him--up front--an additional $7000 before the workers would even begin to pack up our things. We were shocked. When we questioned this, we were told "you have a lot of stuff." There was no itemized breakdown of the charge, and no coordination with the estimator from IVL. This was shocking to us, but we complied because, at that point, what else could we do? We had scheduled the move weeks in advance and had time-critical commitments to keep at our new location. BMR Moving had us hostage at that point, and they knew it. Our situation was unusual in one respect, since we had spent more than 5 months in escrow. As a result, I had begun packing up my entire wardrobe of designer clothing back in January. I took great care over several weeks to make sure it was all properly packed into more than 20 wardrobe boxes, labeled clearly and sealed with clear packing tape. When the movers arrived to deliver our things to our new home, I saw that all of these boxes had been opened and re-taped with brown tape. This was instantly alarming, so I began to open them, only to find--in EVERY BOX--smaller, often filthy boxes containing all sorts of stuff from my attic like Christmas ornaments, tools, and books, stuffed inside (see videos, attached to this review). All the dresses were shoved aside, some off their hangers and wadded into balls, to accommodate the space these dirty boxes occupied. I was furious. I confronted the BMR driver about this, since it was his team that packed us up in L.A., but he didn't care. He and his crew were rushing to empty the truck, so much so that they just started throwing the boxes haphazardly into the closest rooms, regardless of what their correct destination should be. There was absolutely no thought or consideration given to making it easy for us to unpack, especially when some of the boxes with dishes were really heavy and hard for us to lift and relocate later ourselves. As a parting gift, the team of movers here in New England littered the road in front of our house with the trash from the pizza lunch we bought them to say thank you for their help. So the first night in our new home was spent picking up discarded pizza boxes and empty plastic soda bottles that were left on the street and thoughtlessly thrown into the woods on our property. I have since opened all of the boxes we received, there are multiple missing items. More importantly, my 86-year-old father, who lives with us, is missing his hearing aids and a briefcase with important legal documents including his will and powers-of-attorney. When the BMR movers came to pack our house, they never once alerted Dad that they were busy in his room, and packed up ALL of his prescription medications and his hearing aids without asking if he needed them. He eventually found his medications, weeks later, in a box in the garage, but the hearing aids are still missing. Multiple attempts to have IVL or BMR Moving reimburse him for the cost ($6500) were rebuffed. IVL offered us $0.60 "per pound" for an item that weighs only several ounces--a meaningless offer. BMR Moving offered us $2500, which was better, but IVL attached a non-disclosure agreement to that offer that would prevent me from ever telling this story or writing a negative review of them online. I don't want this experience to happen to anyone else more than I want that cash. It wouldn't come close to reimbursing us for all the things the movers damaged, destroyed, and lost. Save yourself the hassle, and RUN!! Do not hire these people. Read More

Rebecca G.

Malibu, CA

2022-09-16

WORST Moving Experience EVER! Damaged and Missing Items, Surprise Up-Charges that Doubled the Original Estimate, and worst of all, NO ACCOUNTABILITY! RUN!!!! We moved from Southern California to New England in June of 2022. We had lived in a large house in L.A. for more than 17 years and had amassed a lot of stuff during that time, so we knew moving would be a daunting task--especially over such a long distance. Our initial estimate was handled by an IVL desk lackey over Zoom. I had concerns about this, since it seemed unlikely that he could appreciate the sheer size and scope of the move over a Zoom call. He came up with an initial estimate of roughly $25K, including two days of packing prior to departure from L.A. Both the money and time estimates seemed low, but we figured they could offer a more competitive price because of higher demand for what must be superior quality service. Oh, how wrong we were! Never once did IVL's estimator alert us to the fact that no one from IVL was actually going to handle our move. We were under the impression that a team from IVL would be packing and transporting our belongings, up until the day the movers arrived to the house. As it turns out, IVL subcontracts out its moving jobs to smaller--and in our case, careless and disreputable--movers. The firm IVL contracted with to carry our belongings, BMR Moving, was absolutely dreadful. When they arrived to the house, the owner's son began by insisting we pay him--up front--an additional $7000 before the workers would even begin to pack up our things. We were shocked. When we questioned this, we were told "you have a lot of stuff." There was no itemized breakdown of the charge, and no coordination with the estimator from IVL. This was shocking to us, but we complied because, at that point, what else could we do? We had scheduled the move weeks in advance and had time-critical commitments to keep at our new location. BMR Moving had us hostage at that point, and they knew it. Our situation was unusual in one respect, since we had spent more than 5 months in escrow. As a result, I had begun packing up my entire wardrobe of designer clothing back in January. I took great care over several weeks to make sure it was all properly packed into more than 20 wardrobe boxes, labeled clearly and sealed with clear packing tape. When the movers arrived to deliver our things to our new home, I saw that all of these boxes had been opened and re-taped with brown tape. This was instantly alarming, so I began to open them, only to find--in EVERY BOX--smaller, often filthy boxes containing all sorts of stuff from my attic like Christmas ornaments, tools, and books, stuffed inside (see videos, attached to this review). All the dresses were shoved aside, some off their hangers and wadded into balls, to accommodate the space these dirty boxes occupied. I was furious. I confronted the BMR driver about this, since it was his team that packed us up in L.A., but he didn't care. He and his crew were rushing to empty the truck, so much so that they just started throwing the boxes haphazardly into the closest rooms, regardless of what their correct destination should be. There was absolutely no thought or consideration given to making it easy for us to unpack, especially when some of the boxes with dishes were really heavy and hard for us to lift and relocate later ourselves. As a parting gift, the team of movers here in New England littered the road in front of our house with the trash from the pizza lunch we bought them to say thank you for their help. So the first night in our new home was spent picking up discarded pizza boxes and empty plastic soda bottles that were left on the street and thoughtlessly thrown into the woods on our property. I have since opened all of the boxes we received, there are multiple missing items. More importantly, my 86-year-old father, who lives with us, is missing his hearing aids and a briefcase with important legal documents including his will and powers-of-attorney. When the BMR movers came to pack our house, they never once alerted Dad that they were busy in his room, and packed up ALL of his prescription medications and his hearing aids without asking if he needed them. He eventually found his medications, weeks later, in a box in the garage, but the hearing aids are still missing. Multiple attempts to have IVL or BMR Moving reimburse him for the cost ($6500) were rebuffed. IVL offered us $0.60 "per pound" for an item that weighs only several ounces--a meaningless offer. BMR Moving offered us $2500, which was better, but IVL attached a non-disclosure agreement to that offer that would prevent me from ever telling this story or writing a negative review of them online. I don't want this experience to happen to anyone else more than I want that cash. It wouldn't come close to reimbursing us for all the things the movers damaged, destroyed, and lost. Save yourself the hassle, and RUN!! Do not hire these people. Read More

Rebecca G.

Malibu, CA

2022-09-16

WORST Moving Experience EVER! Damaged and Missing Items, Surprise Up-Charges that Doubled the Original Estimate, and worst of all, NO ACCOUNTABILITY! RUN!!!! We moved from Southern California to New England in June of 2022. We had lived in a large house in L.A. for more than 17 years and had amassed a lot of stuff during that time, so we knew moving would be a daunting task--especially over such a long distance. Our initial estimate was handled by an IVL desk lackey over Zoom. I had concerns about this, since it seemed unlikely that he could appreciate the sheer size and scope of the move over a Zoom call. He came up with an initial estimate of roughly $25K, including two days of packing prior to departure from L.A. Both the money and time estimates seemed low, but we figured they could offer a more competitive price because of higher demand for what must be superior quality service. Oh, how wrong we were! Never once did IVL's estimator alert us to the fact that no one from IVL was actually going to handle our move. We were under the impression that a team from IVL would be packing and transporting our belongings, up until the day the movers arrived to the house. As it turns out, IVL subcontracts out its moving jobs to smaller--and in our case, careless and disreputable--movers. The firm IVL contracted with to carry our belongings, BMR Moving, was absolutely dreadful. When they arrived to the house, the owner's son began by insisting we pay him--up front--an additional $7000 before the workers would even begin to pack up our things. We were shocked. When we questioned this, we were told "you have a lot of stuff." There was no itemized breakdown of the charge, and no coordination with the estimator from IVL. This was shocking to us, but we complied because, at that point, what else could we do? We had scheduled the move weeks in advance and had time-critical commitments to keep at our new location. BMR Moving had us hostage at that point, and they knew it. Our situation was unusual in one respect, since we had spent more than 5 months in escrow. As a result, I had begun packing up my entire wardrobe of designer clothing back in January. I took great care over several weeks to make sure it was all properly packed into more than 20 wardrobe boxes, labeled clearly and sealed with clear packing tape. When the movers arrived to deliver our things to our new home, I saw that all of these boxes had been opened and re-taped with brown tape. This was instantly alarming, so I began to open them, only to find--in EVERY BOX--smaller, often filthy boxes containing all sorts of stuff from my attic like Christmas ornaments, tools, and books, stuffed inside (see videos, attached to this review). All the dresses were shoved aside, some off their hangers and wadded into balls, to accommodate the space these dirty boxes occupied. I was furious. I confronted the BMR driver about this, since it was his team that packed us up in L.A., but he didn't care. He and his crew were rushing to empty the truck, so much so that they just started throwing the boxes haphazardly into the closest rooms, regardless of what their correct destination should be. There was absolutely no thought or consideration given to making it easy for us to unpack, especially when some of the boxes with dishes were really heavy and hard for us to lift and relocate later ourselves. As a parting gift, the team of movers here in New England littered the road in front of our house with the trash from the pizza lunch we bought them to say thank you for their help. So the first night in our new home was spent picking up discarded pizza boxes and empty plastic soda bottles that were left on the street and thoughtlessly thrown into the woods on our property. I have since opened all of the boxes we received, there are multiple missing items. More importantly, my 86-year-old father, who lives with us, is missing his hearing aids and a briefcase with important legal documents including his will and powers-of-attorney. When the BMR movers came to pack our house, they never once alerted Dad that they were busy in his room, and packed up ALL of his prescription medications and his hearing aids without asking if he needed them. He eventually found his medications, weeks later, in a box in the garage, but the hearing aids are still missing. Multiple attempts to have IVL or BMR Moving reimburse him for the cost ($6500) were rebuffed. IVL offered us $0.60 "per pound" for an item that weighs only several ounces--a meaningless offer. BMR Moving offered us $2500, which was better, but IVL attached a non-disclosure agreement to that offer that would prevent me from ever telling this story or writing a negative review of them online. I don't want this experience to happen to anyone else more than I want that cash. It wouldn't come close to reimbursing us for all the things the movers damaged, destroyed, and lost. Save yourself the hassle, and RUN!! Do not hire these people. Read More

Olesya Palko

2022-08-01

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Olesya Palko

2022-08-01

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Olesya Palko

2022-08-01

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Olesya Palko

2022-08-01

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Olesya Palko

2022-08-01

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Olesya P.

Tampa Bay, FL

2022-07-31

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Olesya P.

Tampa Bay, FL

2022-07-31

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Olesya P.

Tampa Bay, FL

2022-07-31

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Olesya P.

Tampa Bay, FL

2022-07-31

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest. Second, before you pay them money they would tell you things like "your move will take maximum 5 days, we put in a contract 21 just in case of some extraordinary situation happens", in reality, as soon as you pay them money, they say things like "you signed a contract, we have 21 business days to deliver your thing". So be prepared to stay one month in a hotel if you hire this company. When I called customer service a guy would say things like "you changed your delivery date so many times", "6K is not much money, just wait 21 days". Absolutely disgusting customer service. Third, non existent customer service. You can never reach them. You can call/email/leave the message, but they just don't respond to you. The only people who are available are the once who take your money and make you sign up, after getting your money, good luck talking to anyone. Fourth, every single piece of our furniture was damaged! They also made a hole in our wall, damaged a staircase! We had a new house, just renovated, and movers came in with zero regard for our furniture or our house, made a literal hole in the wall. Please tell me how much worse it could be? Fifth, they will charge you so much more money than they initially tell you. They charge by sq.ft, so they would pack something tiny in the big box and change you extra. Also, they ask if 18 wheeler can come to the place and deliver furniture. We found out from neighbors and HOA that 18 wheeler will have no issues, however movers told us that "we cannot maneuver" and they asked for more money to get uhaul and deliver things on a smaller track. Sixth, on delivery they didn't assembly majority of our furniture and said "they had other deliveries". To sum up: broken furniture, damaged house, overcharged move, and horrible customer service. Please, please, please, do yourself a favor and avoid this company! Read More

Ian S.

Plymouth, MN

2022-06-09

Every negative review is accurate. Notice how they all have the same issues? That's how you know what the req experience is. IVL does not move your furniture, they hire out the lowest bidder. Our subcontractor didn't take check or credit card, only cash or Postal check (yes, very suspicious and yes, probably for the reasons you think). They remove themselves from any liability. Total scammers who have 0 morals and 0 self respect. The subcontractors who actually moved our stuff we're nice, worked hard, and did their best to take care of our items. Once it was time to actually move the items out of their storage into our house, we gave IVL (our only contacts) the ready date of 3 weeks out. No response. We called. No answer. We called every day for the week leading up to it. No answer. Finally, two days after calling every 30 minutes, we got a hold of the "customer service rep" saying our stuff is in staging and no idea when our items will be picked up. When the moves came to our place, 20% of boxes had water damage. Only one mover came. IVL was non existent. Read More

Mahsa H.

San Francisco, CA

2022-04-04

Worst moving experience! We asked for a packing service besides moving the items, when we called the company and listed all the details of our items the estimate was that our stuff is less than their minimum so they said they will charge us the minimum amount which was $4200. We didn't have ANY furniture. We just had a couple of wardrobes, kitchen stuff, and a Bowflex Max Trainer (expensive workout equipment), one full-size bed. On the day of packing the movers charged us $800 more and they didn't take the bed because they said it'll cost $200 more to take that!!!!! After 21 days our stuff arrived and we realized two of my handbags are missing ( a Kate Spade and a Michael Kors) the workout equipment charger is smashed!! One of my shoes has only one pair now! So basically the movers just charged us 5k to lose and destroy our stuff! Read More

Mahsa H.

San Francisco, CA

2022-04-04

Worst moving experience! We asked for a packing service besides moving the items, when we called the company and listed all the details of our items the estimate was that our stuff is less than their minimum so they said they will charge us the minimum amount which was $4200. We didn't have ANY furniture. We just had a couple of wardrobes, kitchen stuff, and a Bowflex Max Trainer (expensive workout equipment), one full-size bed. On the day of packing the movers charged us $800 more and they didn't take the bed because they said it'll cost $200 more to take that!!!!! After 21 days our stuff arrived and we realized two of my handbags are missing ( a Kate Spade and a Michael Kors) the workout equipment charger is smashed!! One of my shoes has only one pair now! So basically the movers just charged us 5k to lose and destroy our stuff! Read More

Kevin M.

Huntsville, AL

2022-03-18

Ditto on all the one star reviews. Felt like they wrote everything I wanted to say and wish I had looked closer before trusting the IVL sales person. IVL outsourced our move to Y&O who wrapped furniture and misc pieces with packing tape, leaving residue and other things unusable. Furniture legs were randomly placed in other boxes apart from the actual furniture. Misc unpacked items like trashcans, step ladder, were missing. Worst thing is they cartwheeled our piano into cardboard packaging (no crate), now unplayable. The repair guy said "the bottom line is that the movers dropped the piano and he's pretty certain it was dropped on its back. Screws went through the bracket holes, brackets are bent, the "motor" of the piano is cracked the full length of the piano. $2000 for repair". Long laborious claim process resulted in $90 for it. Whichever mover you pick, try to allow time for everything to be listed and accounted and handled correctly, and avoid getting pressed by a need date. And get people to help watch every mover. Preferably find a way to minimize to where you can do it yourself. Read More

Kevin M.

Huntsville, AL

2022-03-18

Ditto on all the one star reviews. Felt like they wrote everything I wanted to say and wish I had looked closer before trusting the IVL sales person. IVL outsourced our move to Y&O who wrapped furniture and misc pieces with packing tape, leaving residue and other things unusable. Furniture legs were randomly placed in other boxes apart from the actual furniture. Misc unpacked items like trashcans, step ladder, were missing. Worst thing is they cartwheeled our piano into cardboard packaging (no crate), now unplayable. The repair guy said "the bottom line is that the movers dropped the piano and he's pretty certain it was dropped on its back. Screws went through the bracket holes, brackets are bent, the "motor" of the piano is cracked the full length of the piano. $2000 for repair". Long laborious claim process resulted in $90 for it. Whichever mover you pick, try to allow time for everything to be listed and accounted and handled correctly, and avoid getting pressed by a need date. And get people to help watch every mover. Preferably find a way to minimize to where you can do it yourself. Read More

Kevin M.

Huntsville, AL

2022-03-18

Ditto on all the one star reviews. Felt like they wrote everything I wanted to say and wish I had looked closer before trusting the IVL sales person. IVL outsourced our move to Y&O who wrapped furniture and misc pieces with packing tape, leaving residue and other things unusable. Furniture legs were randomly placed in other boxes apart from the actual furniture. Misc unpacked items like trashcans, step ladder, were missing. Worst thing is they cartwheeled our piano into cardboard packaging (no crate), now unplayable. The repair guy said "the bottom line is that the movers dropped the piano and he's pretty certain it was dropped on its back. Screws went through the bracket holes, brackets are bent, the "motor" of the piano is cracked the full length of the piano. $2000 for repair". Long laborious claim process resulted in $90 for it. Whichever mover you pick, try to allow time for everything to be listed and accounted and handled correctly, and avoid getting pressed by a need date. And get people to help watch every mover. Preferably find a way to minimize to where you can do it yourself. Read More

Kevin M.

Huntsville, AL

2022-03-18

Ditto on all the one star reviews. Felt like they wrote everything I wanted to say and wish I had looked closer before trusting the IVL sales person. IVL outsourced our move to Y&O who wrapped furniture and misc pieces with packing tape, leaving residue and other things unusable. Furniture legs were randomly placed in other boxes apart from the actual furniture. Misc unpacked items like trashcans, step ladder, were missing. Worst thing is they cartwheeled our piano into cardboard packaging (no crate), now unplayable. The repair guy said "the bottom line is that the movers dropped the piano and he's pretty certain it was dropped on its back. Screws went through the bracket holes, brackets are bent, the "motor" of the piano is cracked the full length of the piano. $2000 for repair". Long laborious claim process resulted in $90 for it. Whichever mover you pick, try to allow time for everything to be listed and accounted and handled correctly, and avoid getting pressed by a need date. And get people to help watch every mover. Preferably find a way to minimize to where you can do it yourself. Read More

Katy O.

San Francisco, CA

2022-02-16

I would give negative stars if I could. Alex Costa was the salesman who sold me on using International Van Lines to move across the country. It was not a thorough review of my items, thus, the final price was thousands more than the quoted price. Int'l Van Lines then sold my move to Safeway Moving Co. The movers who showed up were unprofessional in the way they handled my items, and arrived in a box truck stacking my fragile boxes with all others. Safeway asked me to pay via wire prior to me receiving my goods. I refused. Once another box truck arrived instead of a long-haul truck suitable for moving household goods, I saw the extensive damage done to my household belongings. Surfboard had holes, cracked tip. Armoire had a massive chunk removed from the wood facing. An original oil painting had slashes through it as if a forklift had punctured the canvas. Unique, one of a kind furniture was ruined, missing legs, wood grain damaged. Boxes were smashed, gaping holes, boxes missing. I was in shock, the people unloading the truck were in shock, and I when I called the moving company, nobody would take my call. Daisja Brinson was my contact at Int'l Van Lines, she was rude, made promises she never kept, and was actually belligerent at the end of our dealings. Jen was my contact at Safeway, she just simply wouldn't respond to me. Not a single person apologized. And after waiting for almost four months on my $23K claim, they've offered $292. I have over 100 pictures and witness statements to back this review. Read More

Katy O.

San Francisco, CA

2022-02-16

I would give negative stars if I could. Alex Costa was the salesman who sold me on using International Van Lines to move across the country. It was not a thorough review of my items, thus, the final price was thousands more than the quoted price. Int'l Van Lines then sold my move to Safeway Moving Co. The movers who showed up were unprofessional in the way they handled my items, and arrived in a box truck stacking my fragile boxes with all others. Safeway asked me to pay via wire prior to me receiving my goods. I refused. Once another box truck arrived instead of a long-haul truck suitable for moving household goods, I saw the extensive damage done to my household belongings. Surfboard had holes, cracked tip. Armoire had a massive chunk removed from the wood facing. An original oil painting had slashes through it as if a forklift had punctured the canvas. Unique, one of a kind furniture was ruined, missing legs, wood grain damaged. Boxes were smashed, gaping holes, boxes missing. I was in shock, the people unloading the truck were in shock, and I when I called the moving company, nobody would take my call. Daisja Brinson was my contact at Int'l Van Lines, she was rude, made promises she never kept, and was actually belligerent at the end of our dealings. Jen was my contact at Safeway, she just simply wouldn't respond to me. Not a single person apologized. And after waiting for almost four months on my $23K claim, they've offered $292. I have over 100 pictures and witness statements to back this review. Read More

Katy O.

San Francisco, CA

2022-02-16

I would give negative stars if I could. Alex Costa was the salesman who sold me on using International Van Lines to move across the country. It was not a thorough review of my items, thus, the final price was thousands more than the quoted price. Int'l Van Lines then sold my move to Safeway Moving Co. The movers who showed up were unprofessional in the way they handled my items, and arrived in a box truck stacking my fragile boxes with all others. Safeway asked me to pay via wire prior to me receiving my goods. I refused. Once another box truck arrived instead of a long-haul truck suitable for moving household goods, I saw the extensive damage done to my household belongings. Surfboard had holes, cracked tip. Armoire had a massive chunk removed from the wood facing. An original oil painting had slashes through it as if a forklift had punctured the canvas. Unique, one of a kind furniture was ruined, missing legs, wood grain damaged. Boxes were smashed, gaping holes, boxes missing. I was in shock, the people unloading the truck were in shock, and I when I called the moving company, nobody would take my call. Daisja Brinson was my contact at Int'l Van Lines, she was rude, made promises she never kept, and was actually belligerent at the end of our dealings. Jen was my contact at Safeway, she just simply wouldn't respond to me. Not a single person apologized. And after waiting for almost four months on my $23K claim, they've offered $292. I have over 100 pictures and witness statements to back this review. Read More

Katy O.

San Francisco, CA

2022-02-16

I would give negative stars if I could. Alex Costa was the salesman who sold me on using International Van Lines to move across the country. It was not a thorough review of my items, thus, the final price was thousands more than the quoted price. Int'l Van Lines then sold my move to Safeway Moving Co. The movers who showed up were unprofessional in the way they handled my items, and arrived in a box truck stacking my fragile boxes with all others. Safeway asked me to pay via wire prior to me receiving my goods. I refused. Once another box truck arrived instead of a long-haul truck suitable for moving household goods, I saw the extensive damage done to my household belongings. Surfboard had holes, cracked tip. Armoire had a massive chunk removed from the wood facing. An original oil painting had slashes through it as if a forklift had punctured the canvas. Unique, one of a kind furniture was ruined, missing legs, wood grain damaged. Boxes were smashed, gaping holes, boxes missing. I was in shock, the people unloading the truck were in shock, and I when I called the moving company, nobody would take my call. Daisja Brinson was my contact at Int'l Van Lines, she was rude, made promises she never kept, and was actually belligerent at the end of our dealings. Jen was my contact at Safeway, she just simply wouldn't respond to me. Not a single person apologized. And after waiting for almost four months on my $23K claim, they've offered $292. I have over 100 pictures and witness statements to back this review. Read More

Tara L.

Spokane, WA

2022-02-15

Abysmal Experience! I chose IVL after researching the highest ranked moving companies. My experience started out great with personal service from "Alex" and "Lisa" in the office. They did the quote and set up the move. They are very good talkers, but DO NOT TRUST THE CHARM! My belongings arrived badly damaged. NOT WORTH THE PRICE!! After roping me in (not the lowest bid but they seemed the most sincere), IVL subcontracted the job out to Atlantis Van Lines. From the time Atlantis took over, the experience was a nightmare - horrible communication, tried to change terms once they had me at their mercy, very unprofessional workers, gave me less than 24 hour notice when they arrived at my new place many days earlier than expected (cross country move). The foreman who showed up at delivery (the main guy of 3) threatened to hold my belongings hostage if I didn't pay in cash before they would unload (I had already made arrangements to pay the final balance by credit card). He was rude and incredibly unprofessional. I felt sorry for the 2 guys working for him as they were kind and just trying to do their job. The very, very worst part of my experience was the condition of my belongings. One nice dresser was broken beyond repair. Many boxes were dented or broken. I haven't even unpacked most of the stuff yet. I'm terrified of what I'm going to find. I still have the whole "claims" hassle ahead of me. I just wish I could unpack and be happy in my new home. This nightmare is far from over. When I reached out to Lisa at IVL to complain today (move-in day), she deflected and said I'd have to communicate with Atlantis directly. What the hell is the point of hiring a brokerage/carrier if they aren't going to provide customer service throughout the move?? Apparently my belongings were moved from one truck to another AT LEAST 3 times by different crews. Who knows where all the damage occurred. I was also charged a "shuttle" fee because they said the bigger truck wouldn't fit - when in reality (according to one of the nice guys) the move was already planned in the smaller truck from the warehouse in CT to my home in MA. The last time I moved across the country (I can't remember what company - it was years ago), I watched my belongings get packed into a truck on one end and unpacked from the same truck on the other end. That seems like a much more professional way to do things. I don't know how IVL gets such high ratings. They were abysmal to work with. Read More

Tara L.

Spokane, WA

2022-02-15

Abysmal Experience! I chose IVL after researching the highest ranked moving companies. My experience started out great with personal service from "Alex" and "Lisa" in the office. They did the quote and set up the move. They are very good talkers, but DO NOT TRUST THE CHARM! My belongings arrived badly damaged. NOT WORTH THE PRICE!! After roping me in (not the lowest bid but they seemed the most sincere), IVL subcontracted the job out to Atlantis Van Lines. From the time Atlantis took over, the experience was a nightmare - horrible communication, tried to change terms once they had me at their mercy, very unprofessional workers, gave me less than 24 hour notice when they arrived at my new place many days earlier than expected (cross country move). The foreman who showed up at delivery (the main guy of 3) threatened to hold my belongings hostage if I didn't pay in cash before they would unload (I had already made arrangements to pay the final balance by credit card). He was rude and incredibly unprofessional. I felt sorry for the 2 guys working for him as they were kind and just trying to do their job. The very, very worst part of my experience was the condition of my belongings. One nice dresser was broken beyond repair. Many boxes were dented or broken. I haven't even unpacked most of the stuff yet. I'm terrified of what I'm going to find. I still have the whole "claims" hassle ahead of me. I just wish I could unpack and be happy in my new home. This nightmare is far from over. When I reached out to Lisa at IVL to complain today (move-in day), she deflected and said I'd have to communicate with Atlantis directly. What the hell is the point of hiring a brokerage/carrier if they aren't going to provide customer service throughout the move?? Apparently my belongings were moved from one truck to another AT LEAST 3 times by different crews. Who knows where all the damage occurred. I was also charged a "shuttle" fee because they said the bigger truck wouldn't fit - when in reality (according to one of the nice guys) the move was already planned in the smaller truck from the warehouse in CT to my home in MA. The last time I moved across the country (I can't remember what company - it was years ago), I watched my belongings get packed into a truck on one end and unpacked from the same truck on the other end. That seems like a much more professional way to do things. I don't know how IVL gets such high ratings. They were abysmal to work with. Read More

Tara L.

Spokane, WA

2022-02-15

Abysmal Experience! I chose IVL after researching the highest ranked moving companies. My experience started out great with personal service from "Alex" and "Lisa" in the office. They did the quote and set up the move. They are very good talkers, but DO NOT TRUST THE CHARM! My belongings arrived badly damaged. NOT WORTH THE PRICE!! After roping me in (not the lowest bid but they seemed the most sincere), IVL subcontracted the job out to Atlantis Van Lines. From the time Atlantis took over, the experience was a nightmare - horrible communication, tried to change terms once they had me at their mercy, very unprofessional workers, gave me less than 24 hour notice when they arrived at my new place many days earlier than expected (cross country move). The foreman who showed up at delivery (the main guy of 3) threatened to hold my belongings hostage if I didn't pay in cash before they would unload (I had already made arrangements to pay the final balance by credit card). He was rude and incredibly unprofessional. I felt sorry for the 2 guys working for him as they were kind and just trying to do their job. The very, very worst part of my experience was the condition of my belongings. One nice dresser was broken beyond repair. Many boxes were dented or broken. I haven't even unpacked most of the stuff yet. I'm terrified of what I'm going to find. I still have the whole "claims" hassle ahead of me. I just wish I could unpack and be happy in my new home. This nightmare is far from over. When I reached out to Lisa at IVL to complain today (move-in day), she deflected and said I'd have to communicate with Atlantis directly. What the hell is the point of hiring a brokerage/carrier if they aren't going to provide customer service throughout the move?? Apparently my belongings were moved from one truck to another AT LEAST 3 times by different crews. Who knows where all the damage occurred. I was also charged a "shuttle" fee because they said the bigger truck wouldn't fit - when in reality (according to one of the nice guys) the move was already planned in the smaller truck from the warehouse in CT to my home in MA. The last time I moved across the country (I can't remember what company - it was years ago), I watched my belongings get packed into a truck on one end and unpacked from the same truck on the other end. That seems like a much more professional way to do things. I don't know how IVL gets such high ratings. They were abysmal to work with. Read More

Tara L.

Spokane, WA

2022-02-15

Abysmal Experience! I chose IVL after researching the highest ranked moving companies. My experience started out great with personal service from "Alex" and "Lisa" in the office. They did the quote and set up the move. They are very good talkers, but DO NOT TRUST THE CHARM! My belongings arrived badly damaged. NOT WORTH THE PRICE!! After roping me in (not the lowest bid but they seemed the most sincere), IVL subcontracted the job out to Atlantis Van Lines. From the time Atlantis took over, the experience was a nightmare - horrible communication, tried to change terms once they had me at their mercy, very unprofessional workers, gave me less than 24 hour notice when they arrived at my new place many days earlier than expected (cross country move). The foreman who showed up at delivery (the main guy of 3) threatened to hold my belongings hostage if I didn't pay in cash before they would unload (I had already made arrangements to pay the final balance by credit card). He was rude and incredibly unprofessional. I felt sorry for the 2 guys working for him as they were kind and just trying to do their job. The very, very worst part of my experience was the condition of my belongings. One nice dresser was broken beyond repair. Many boxes were dented or broken. I haven't even unpacked most of the stuff yet. I'm terrified of what I'm going to find. I still have the whole "claims" hassle ahead of me. I just wish I could unpack and be happy in my new home. This nightmare is far from over. When I reached out to Lisa at IVL to complain today (move-in day), she deflected and said I'd have to communicate with Atlantis directly. What the hell is the point of hiring a brokerage/carrier if they aren't going to provide customer service throughout the move?? Apparently my belongings were moved from one truck to another AT LEAST 3 times by different crews. Who knows where all the damage occurred. I was also charged a "shuttle" fee because they said the bigger truck wouldn't fit - when in reality (according to one of the nice guys) the move was already planned in the smaller truck from the warehouse in CT to my home in MA. The last time I moved across the country (I can't remember what company - it was years ago), I watched my belongings get packed into a truck on one end and unpacked from the same truck on the other end. That seems like a much more professional way to do things. I don't know how IVL gets such high ratings. They were abysmal to work with. Read More

Jill T.

Norco, CA

2022-01-19

If you are thinking of doing a cross-country move, mine was from California to Tennessee, DO NOT USE INTERNATIONAL VAN LINES! You would think paying someone $25,000.00 would get a professional, responsible company that knew how to pack and ship goods but you would be incorrect! International Van Lines took my money and handed my move off to some 3rd rate mover (Y&O Moving Consultants from SoCal) who literally crushed my belongings. I asked Diego from International Van Lines in advance of my move, if they used subcontractors and he swore International Van Lines would do the move. LIAR! Diego, just in case you don't know what a third party/sub-contractor is when you pay someone else who uses a different business license, liability/workman's comp insurance, and shows up with different names on the shirts they are a sub-contractor!!!!!! After International Van Lines destroys your belongings, they ask "Did you buy extra insurance"? The extra insurance costs $6,000.00 and has a $1,000.00 deductible, you do the math. International Van Lines allowed $5,000.00 0f my belongings to be destroyed, just think what they can do for you!!!! My girlfriend used United Van Lines and received United Van Lines movers. Her moving truck slid off the road, into a ditch, landing on its side, and still had nothing broken!!!!!! Maybe IVL should take lessons! So I wouldn't post a review International Van Lines tried to pay me $700.00 in "Hush Money", no thank you, people need to know what a pathetic, crooked, company you are. Read More

Jill T.

Norco, CA

2022-01-19

If you are thinking of doing a cross-country move, mine was from California to Tennessee, DO NOT USE INTERNATIONAL VAN LINES! You would think paying someone $25,000.00 would get a professional, responsible company that knew how to pack and ship goods but you would be incorrect! International Van Lines took my money and handed my move off to some 3rd rate mover (Y&O Moving Consultants from SoCal) who literally crushed my belongings. I asked Diego from International Van Lines in advance of my move, if they used subcontractors and he swore International Van Lines would do the move. LIAR! Diego, just in case you don't know what a third party/sub-contractor is when you pay someone else who uses a different business license, liability/workman's comp insurance, and shows up with different names on the shirts they are a sub-contractor!!!!!! After International Van Lines destroys your belongings, they ask "Did you buy extra insurance"? The extra insurance costs $6,000.00 and has a $1,000.00 deductible, you do the math. International Van Lines allowed $5,000.00 0f my belongings to be destroyed, just think what they can do for you!!!! My girlfriend used United Van Lines and received United Van Lines movers. Her moving truck slid off the road, into a ditch, landing on its side, and still had nothing broken!!!!!! Maybe IVL should take lessons! So I wouldn't post a review International Van Lines tried to pay me $700.00 in "Hush Money", no thank you, people need to know what a pathetic, crooked, company you are. Read More

Jill T.

Norco, CA

2022-01-19

If you are thinking of doing a cross-country move, mine was from California to Tennessee, DO NOT USE INTERNATIONAL VAN LINES! You would think paying someone $25,000.00 would get a professional, responsible company that knew how to pack and ship goods but you would be incorrect! International Van Lines took my money and handed my move off to some 3rd rate mover (Y&O Moving Consultants from SoCal) who literally crushed my belongings. I asked Diego from International Van Lines in advance of my move, if they used subcontractors and he swore International Van Lines would do the move. LIAR! Diego, just in case you don't know what a third party/sub-contractor is when you pay someone else who uses a different business license, liability/workman's comp insurance, and shows up with different names on the shirts they are a sub-contractor!!!!!! After International Van Lines destroys your belongings, they ask "Did you buy extra insurance"? The extra insurance costs $6,000.00 and has a $1,000.00 deductible, you do the math. International Van Lines allowed $5,000.00 0f my belongings to be destroyed, just think what they can do for you!!!! My girlfriend used United Van Lines and received United Van Lines movers. Her moving truck slid off the road, into a ditch, landing on its side, and still had nothing broken!!!!!! Maybe IVL should take lessons! So I wouldn't post a review International Van Lines tried to pay me $700.00 in "Hush Money", no thank you, people need to know what a pathetic, crooked, company you are. Read More

Lauralie R.

Lincoln, NE

2022-01-09

Update: I think the voice of the customer speaks louder than litigation ... and pictures speak loudest of all. My neighbor took these photos of what the movers left behind after the truck pulled out and got on the road. Sure, IVL's subcontractor decided to knock 15% off my bill so that I could pay for a U-haul to bring me the stuff that the IVL people decided not to pack. This, after I'd already paid for a "full pack". This was my third major move where I'd chosen a full pack, paying plenty extra because I wouldn't have time to pack myself. When asked why so much of our stuff remained behind, the excuse IVL's broker gave was that I hadn't packed. Believe me, I packed our heirlooms and personal treasures but I did expect them to pack the rest. Thanks to my incredibly gracious sister-in-law and her husband, we eventually did get our things. They rented a truck and drove all of our stuff from our previous house in Nebraska to our new home in Tennessee. SO. If you are contemplating a move this year, and you are persuaded by IVL's glowing reviews, just remember these photos, Read More

Lauralie R.

Lincoln, NE

2022-01-09

Update: I think the voice of the customer speaks louder than litigation ... and pictures speak loudest of all. My neighbor took these photos of what the movers left behind after the truck pulled out and got on the road. Sure, IVL's subcontractor decided to knock 15% off my bill so that I could pay for a U-haul to bring me the stuff that the IVL people decided not to pack. This, after I'd already paid for a "full pack". This was my third major move where I'd chosen a full pack, paying plenty extra because I wouldn't have time to pack myself. When asked why so much of our stuff remained behind, the excuse IVL's broker gave was that I hadn't packed. Believe me, I packed our heirlooms and personal treasures but I did expect them to pack the rest. Thanks to my incredibly gracious sister-in-law and her husband, we eventually did get our things. They rented a truck and drove all of our stuff from our previous house in Nebraska to our new home in Tennessee. SO. If you are contemplating a move this year, and you are persuaded by IVL's glowing reviews, just remember these photos, Read More

Lauralie R.

Lincoln, NE

2022-01-09

Update: I think the voice of the customer speaks louder than litigation ... and pictures speak loudest of all. My neighbor took these photos of what the movers left behind after the truck pulled out and got on the road. Sure, IVL's subcontractor decided to knock 15% off my bill so that I could pay for a U-haul to bring me the stuff that the IVL people decided not to pack. This, after I'd already paid for a "full pack". This was my third major move where I'd chosen a full pack, paying plenty extra because I wouldn't have time to pack myself. When asked why so much of our stuff remained behind, the excuse IVL's broker gave was that I hadn't packed. Believe me, I packed our heirlooms and personal treasures but I did expect them to pack the rest. Thanks to my incredibly gracious sister-in-law and her husband, we eventually did get our things. They rented a truck and drove all of our stuff from our previous house in Nebraska to our new home in Tennessee. SO. If you are contemplating a move this year, and you are persuaded by IVL's glowing reviews, just remember these photos, Read More

Lauralie R.

Lincoln, NE

2022-01-09

Update: I think the voice of the customer speaks louder than litigation ... and pictures speak loudest of all. My neighbor took these photos of what the movers left behind after the truck pulled out and got on the road. Sure, IVL's subcontractor decided to knock 15% off my bill so that I could pay for a U-haul to bring me the stuff that the IVL people decided not to pack. This, after I'd already paid for a "full pack". This was my third major move where I'd chosen a full pack, paying plenty extra because I wouldn't have time to pack myself. When asked why so much of our stuff remained behind, the excuse IVL's broker gave was that I hadn't packed. Believe me, I packed our heirlooms and personal treasures but I did expect them to pack the rest. Thanks to my incredibly gracious sister-in-law and her husband, we eventually did get our things. They rented a truck and drove all of our stuff from our previous house in Nebraska to our new home in Tennessee. SO. If you are contemplating a move this year, and you are persuaded by IVL's glowing reviews, just remember these photos, Read More

David Doherty

2021-10-25

I do not write reviews often but in this extreme case, I feel compelled to warn others not to hire International Van Lines (IVL). We contracted IVL for a move, and then IVL promptly subcontracted to Roadrunner Moving to do the move. Now neither IVL nor Roadrunner is taking responsibility or responding in any helpful way to the following large errors: - Several expensive items that they picked up were never delivered - Several items that we paid them to professionally pack were delivered in a damaged and unusable condition (e.g., two TV screens cracked) - Shipment arrived 5 weeks after the agreed delivery date with one delivery that wasn’t our stuff! - Overcharged by more than $1,500 for a small-truck shuttle transfer that they never used In short, IVL and Roadrunner have not met even the most basic expectations for a reliable moving company. At this point, I would expect IVL to take full responsibility for itself and its subcontractor to address these basic errors promptly but they have not. It has been over 4 months since our pick-up date and we are still waiting for any response regarding our claim! It is impossible to recommend IVL or their subcontractors given our experience with their unresponsive customer service and lack of accountability. Read More

Amanda M.

Avon, IN

2021-10-15

How this moving company is top-rated is beyond me. Estimate was done via phone.....and he severely under quoted us. By the time I realized I had been ripped off, I had to be out of my house that day and had no other choice but to pay the overage. This is their MO. The lead packer was 100% ready for this 'problem.' Total scam. The movers were smoking weed in my basement during the packing of our goods. When the good arrived across the country we had several missing expensive items that were strategically left off of the items sheet. We also had damaged items. The boxes were unorganized and my home goods literally dumped into extremely tall boxes. It was a nightmare to unpack. I made multiple complaints to the company, but since I didn't purchase their ridiculously priced insurance--I went through a claim process that never was dealt with. Despite multiple emails to try to locate the items missing, zero was resolved. This company is the absolute WORST. Do not let them pack your home items. They will steal from you. Read More

Larissa K.

Berkeley, CA

2021-10-10

Don't believe the hype. Despite getting stellar ratings from seemingly everyone, our move was a nightmare from start to finish. We were contacted THE DAY BEFORE we had to vacate our apartment by International Van Lines, who informed us that they had contracted everything out to another company called Y&O. Y&O got terrible reviews, but upon raising concerns with IVL, we were scolded by the representative at International Van Lines and told in no uncertain terms that her company would NEVER contract with someone they didn't trust. We had no choice but to believe her as not only would it have been impossible to hire someone else at that point, but we would have lost our $1,240 deposit. Alas, this was only the start of the saga. Movers from Y&O showed up the day of the move, several hours ahead of schedule, while we were still eating breakfast. You can imagine the ensuing scramble. While we were mollified a bit by the seeming professionalism of the team that packed up our California apartment, that was the end of our limited luck. We were told that we had "too many boxes" (despite sending pictures to IVL well in advance and completing a very detailed inventory) and that of course we would have to pay approximately $700 extra. Again, our hands were tied because we had to be out of the apartment that day. We paid the extra money and hoped for the best. Cut to our arrival in Chicago. We found an apartment and thought we got lucky because we were able to secure a date for delivery of our things on September 1 (with 5 week notice to Y&O), the day our lease started. Imagine our surprise when someone from "City Movers" - yes, Y&O had contracted the move out to yet another party - called on August 31st. When I explained that we could not move into our apartment until the day our lease started, September 1, the representative from City Movers (who apparently has several other companies and doesn't have any full-time employees, instead relying on contracted employees that he finds the day of) was deeply annoyed. He showed up at the designated time on September 1, instead - in an enormous 18 wheeler semi-truck (confusingly labeled "Happy Movers"). Anyone that has been to Chicago knows that there is no way to get a truck that big down residential streets. So, again, we were told we would be charged more - $700 - for City Movers to hire a reasonably sized truck; they left to go find said truck. We waited around all day for news from City Movers, which never came. Finally, we learned that we would have to wait until the next morning after calling them repeatedly. The next day, City Movers parked the tractor-trailer truck with our possessions on a major four-lane thoroughfare, and we witnessed them LITERALLY throwing boxes onto the smaller truck, including ones marked fragile. Indeed, they must have taken exception to those boxes marked "fragile" by stepping on them because opening every single box so marked meant finding extensive damage of meaningful, expensive objects. In addition, we are still missing one box filled with expensive (likely shattered) glasses, many, many pieces of furniture were irreparably damaged, and our expensive rugs arrived out of the plastic bags we placed them in. We have moved several times, including cross-country, and never had so much as a broken glass - we are experienced at packing and everything was in heavy-duty boxes, was carefully wrapped in bubble wrap and paper, and the boxes were lined with Styrofoam where necessary. In a nutshell, everything they touched came to us worse for the wear - the attached pictures are just a small sample of the carnage. We are trying to get some compensation for this loss - which, given the sentimental value of many of these objects - will be little comfort. Getting even that will seemingly require many hoops, all likely for naught. This is all for the low, low price of over $6,000 - significantly more than our initial estimate. Stay FAR, FAR away. Read More

Larissa K.

Berkeley, CA

2021-10-10

Don't believe the hype. Despite getting stellar ratings from seemingly everyone, our move was a nightmare from start to finish. We were contacted THE DAY BEFORE we had to vacate our apartment by International Van Lines, who informed us that they had contracted everything out to another company called Y&O. Y&O got terrible reviews, but upon raising concerns with IVL, we were scolded by the representative at International Van Lines and told in no uncertain terms that her company would NEVER contract with someone they didn't trust. We had no choice but to believe her as not only would it have been impossible to hire someone else at that point, but we would have lost our $1,240 deposit. Alas, this was only the start of the saga. Movers from Y&O showed up the day of the move, several hours ahead of schedule, while we were still eating breakfast. You can imagine the ensuing scramble. While we were mollified a bit by the seeming professionalism of the team that packed up our California apartment, that was the end of our limited luck. We were told that we had "too many boxes" (despite sending pictures to IVL well in advance and completing a very detailed inventory) and that of course we would have to pay approximately $700 extra. Again, our hands were tied because we had to be out of the apartment that day. We paid the extra money and hoped for the best. Cut to our arrival in Chicago. We found an apartment and thought we got lucky because we were able to secure a date for delivery of our things on September 1 (with 5 week notice to Y&O), the day our lease started. Imagine our surprise when someone from "City Movers" - yes, Y&O had contracted the move out to yet another party - called on August 31st. When I explained that we could not move into our apartment until the day our lease started, September 1, the representative from City Movers (who apparently has several other companies and doesn't have any full-time employees, instead relying on contracted employees that he finds the day of) was deeply annoyed. He showed up at the designated time on September 1, instead - in an enormous 18 wheeler semi-truck (confusingly labeled "Happy Movers"). Anyone that has been to Chicago knows that there is no way to get a truck that big down residential streets. So, again, we were told we would be charged more - $700 - for City Movers to hire a reasonably sized truck; they left to go find said truck. We waited around all day for news from City Movers, which never came. Finally, we learned that we would have to wait until the next morning after calling them repeatedly. The next day, City Movers parked the tractor-trailer truck with our possessions on a major four-lane thoroughfare, and we witnessed them LITERALLY throwing boxes onto the smaller truck, including ones marked fragile. Indeed, they must have taken exception to those boxes marked "fragile" by stepping on them because opening every single box so marked meant finding extensive damage of meaningful, expensive objects. In addition, we are still missing one box filled with expensive (likely shattered) glasses, many, many pieces of furniture were irreparably damaged, and our expensive rugs arrived out of the plastic bags we placed them in. We have moved several times, including cross-country, and never had so much as a broken glass - we are experienced at packing and everything was in heavy-duty boxes, was carefully wrapped in bubble wrap and paper, and the boxes were lined with Styrofoam where necessary. In a nutshell, everything they touched came to us worse for the wear - the attached pictures are just a small sample of the carnage. We are trying to get some compensation for this loss - which, given the sentimental value of many of these objects - will be little comfort. Getting even that will seemingly require many hoops, all likely for naught. This is all for the low, low price of over $6,000 - significantly more than our initial estimate. Stay FAR, FAR away. Read More

Larissa K.

Berkeley, CA

2021-10-10

Don't believe the hype. Despite getting stellar ratings from seemingly everyone, our move was a nightmare from start to finish. We were contacted THE DAY BEFORE we had to vacate our apartment by International Van Lines, who informed us that they had contracted everything out to another company called Y&O. Y&O got terrible reviews, but upon raising concerns with IVL, we were scolded by the representative at International Van Lines and told in no uncertain terms that her company would NEVER contract with someone they didn't trust. We had no choice but to believe her as not only would it have been impossible to hire someone else at that point, but we would have lost our $1,240 deposit. Alas, this was only the start of the saga. Movers from Y&O showed up the day of the move, several hours ahead of schedule, while we were still eating breakfast. You can imagine the ensuing scramble. While we were mollified a bit by the seeming professionalism of the team that packed up our California apartment, that was the end of our limited luck. We were told that we had "too many boxes" (despite sending pictures to IVL well in advance and completing a very detailed inventory) and that of course we would have to pay approximately $700 extra. Again, our hands were tied because we had to be out of the apartment that day. We paid the extra money and hoped for the best. Cut to our arrival in Chicago. We found an apartment and thought we got lucky because we were able to secure a date for delivery of our things on September 1 (with 5 week notice to Y&O), the day our lease started. Imagine our surprise when someone from "City Movers" - yes, Y&O had contracted the move out to yet another party - called on August 31st. When I explained that we could not move into our apartment until the day our lease started, September 1, the representative from City Movers (who apparently has several other companies and doesn't have any full-time employees, instead relying on contracted employees that he finds the day of) was deeply annoyed. He showed up at the designated time on September 1, instead - in an enormous 18 wheeler semi-truck (confusingly labeled "Happy Movers"). Anyone that has been to Chicago knows that there is no way to get a truck that big down residential streets. So, again, we were told we would be charged more - $700 - for City Movers to hire a reasonably sized truck; they left to go find said truck. We waited around all day for news from City Movers, which never came. Finally, we learned that we would have to wait until the next morning after calling them repeatedly. The next day, City Movers parked the tractor-trailer truck with our possessions on a major four-lane thoroughfare, and we witnessed them LITERALLY throwing boxes onto the smaller truck, including ones marked fragile. Indeed, they must have taken exception to those boxes marked "fragile" by stepping on them because opening every single box so marked meant finding extensive damage of meaningful, expensive objects. In addition, we are still missing one box filled with expensive (likely shattered) glasses, many, many pieces of furniture were irreparably damaged, and our expensive rugs arrived out of the plastic bags we placed them in. We have moved several times, including cross-country, and never had so much as a broken glass - we are experienced at packing and everything was in heavy-duty boxes, was carefully wrapped in bubble wrap and paper, and the boxes were lined with Styrofoam where necessary. In a nutshell, everything they touched came to us worse for the wear - the attached pictures are just a small sample of the carnage. We are trying to get some compensation for this loss - which, given the sentimental value of many of these objects - will be little comfort. Getting even that will seemingly require many hoops, all likely for naught. This is all for the low, low price of over $6,000 - significantly more than our initial estimate. Stay FAR, FAR away. Read More

Larissa K.

Berkeley, CA

2021-10-10

Don't believe the hype. Despite getting stellar ratings from seemingly everyone, our move was a nightmare from start to finish. We were contacted THE DAY BEFORE we had to vacate our apartment by International Van Lines, who informed us that they had contracted everything out to another company called Y&O. Y&O got terrible reviews, but upon raising concerns with IVL, we were scolded by the representative at International Van Lines and told in no uncertain terms that her company would NEVER contract with someone they didn't trust. We had no choice but to believe her as not only would it have been impossible to hire someone else at that point, but we would have lost our $1,240 deposit. Alas, this was only the start of the saga. Movers from Y&O showed up the day of the move, several hours ahead of schedule, while we were still eating breakfast. You can imagine the ensuing scramble. While we were mollified a bit by the seeming professionalism of the team that packed up our California apartment, that was the end of our limited luck. We were told that we had "too many boxes" (despite sending pictures to IVL well in advance and completing a very detailed inventory) and that of course we would have to pay approximately $700 extra. Again, our hands were tied because we had to be out of the apartment that day. We paid the extra money and hoped for the best. Cut to our arrival in Chicago. We found an apartment and thought we got lucky because we were able to secure a date for delivery of our things on September 1 (with 5 week notice to Y&O), the day our lease started. Imagine our surprise when someone from "City Movers" - yes, Y&O had contracted the move out to yet another party - called on August 31st. When I explained that we could not move into our apartment until the day our lease started, September 1, the representative from City Movers (who apparently has several other companies and doesn't have any full-time employees, instead relying on contracted employees that he finds the day of) was deeply annoyed. He showed up at the designated time on September 1, instead - in an enormous 18 wheeler semi-truck (confusingly labeled "Happy Movers"). Anyone that has been to Chicago knows that there is no way to get a truck that big down residential streets. So, again, we were told we would be charged more - $700 - for City Movers to hire a reasonably sized truck; they left to go find said truck. We waited around all day for news from City Movers, which never came. Finally, we learned that we would have to wait until the next morning after calling them repeatedly. The next day, City Movers parked the tractor-trailer truck with our possessions on a major four-lane thoroughfare, and we witnessed them LITERALLY throwing boxes onto the smaller truck, including ones marked fragile. Indeed, they must have taken exception to those boxes marked "fragile" by stepping on them because opening every single box so marked meant finding extensive damage of meaningful, expensive objects. In addition, we are still missing one box filled with expensive (likely shattered) glasses, many, many pieces of furniture were irreparably damaged, and our expensive rugs arrived out of the plastic bags we placed them in. We have moved several times, including cross-country, and never had so much as a broken glass - we are experienced at packing and everything was in heavy-duty boxes, was carefully wrapped in bubble wrap and paper, and the boxes were lined with Styrofoam where necessary. In a nutshell, everything they touched came to us worse for the wear - the attached pictures are just a small sample of the carnage. We are trying to get some compensation for this loss - which, given the sentimental value of many of these objects - will be little comfort. Getting even that will seemingly require many hoops, all likely for naught. This is all for the low, low price of over $6,000 - significantly more than our initial estimate. Stay FAR, FAR away. Read More

Adrienne D.

FL, FL

2021-09-04

The headline: If you have to rent an oxcart to move your property piece by piece, you will still have a better experience than I had with International Van Lines. The CSR, "Jordan", was all over me until I signed and then disappeared altogether, never ever again returning a phone call, text or voicemail. The same goes for the "support people" who were supposed to assist me throughout the process. Those "support people" included "Trish" and "Tia" and "Carlina." I am guessing that these names are made up; no rational person would want her name associated with this trainwreck of a company. Meanwhile, although I had a move date of Monday, August 2, the company to which Jordan White and IVN brokered my move -- American Knights -- didn't show up until Wednesday, August 4, because the "truck was broken." And my goods went into storage because American Knights literally had to rent a local Ryder truck which (of course!) they could not use for an interstate move. Moreover, the only thing that was "binding" about the estimate was that it was written down. American Knights increased my "estimate" by 50% and also told me that I was being gouged by the price per cube that I was being charged. My calls to Jordan White and his crack team of moving specialists were never answered. Same for the emails and the texts. Worst still, from the very start Jordan White knew that most of my HHGs were going into storage in Florida while a very small amount was to go to my new residence. I repeatedly asked for information as to how I was supposed to segregate the items bound for storage from the remaining goods. Jordan White assured me that the driver "would figure it out." Yeah, right. DId that happen? No no no. That meant that I spent my "delivery day" - September 1 -- standing next to the truck while the movers showed me moving-blanket wrapped goods and asked me if each piece was mine. Would you be able to tell from a corner of a piece of furniture whether it was yours or not? No, I didn't think so. So this process was RIDICULOUS. Oh wait, have I mentioned the boxes marked "FRAGILE"? Well, the items might have been fragile when they were carefully packed but they're not fragile anymore. NEWS FLASH: Boxes will get damaged when you THROW them from the back of the truck to the ground. And the laws of physics apply. Meanwhile, my personal property was completely commingled with goods belonging to others and I am relatively sure that many items are missing and other things are damaged. When I showed the movers that a leg to one of my dining room chairs had been broken off, they just shrugged. Also, I seem to have a large wardrobe that belongs to someone else. Hope that whoever it belongs to isn't too disappointed to discover that it's missing. I have rarely had as terrible an experience with a service provider. Don't get within a mile of IVN or Jordan, Tia, Carlina or Trish. IVN is catastrophically incompetent. Rent the oxcart. Really, rent the oxcart. It'll be less aggravating and more efficient and will yield a better result. Read More

Adrienne D.

FL, FL

2021-09-04

The headline: If you have to rent an oxcart to move your property piece by piece, you will still have a better experience than I had with International Van Lines. The CSR, "Jordan", was all over me until I signed and then disappeared altogether, never ever again returning a phone call, text or voicemail. The same goes for the "support people" who were supposed to assist me throughout the process. Those "support people" included "Trish" and "Tia" and "Carlina." I am guessing that these names are made up; no rational person would want her name associated with this trainwreck of a company. Meanwhile, although I had a move date of Monday, August 2, the company to which Jordan White and IVN brokered my move -- American Knights -- didn't show up until Wednesday, August 4, because the "truck was broken." And my goods went into storage because American Knights literally had to rent a local Ryder truck which (of course!) they could not use for an interstate move. Moreover, the only thing that was "binding" about the estimate was that it was written down. American Knights increased my "estimate" by 50% and also told me that I was being gouged by the price per cube that I was being charged. My calls to Jordan White and his crack team of moving specialists were never answered. Same for the emails and the texts. Worst still, from the very start Jordan White knew that most of my HHGs were going into storage in Florida while a very small amount was to go to my new residence. I repeatedly asked for information as to how I was supposed to segregate the items bound for storage from the remaining goods. Jordan White assured me that the driver "would figure it out." Yeah, right. DId that happen? No no no. That meant that I spent my "delivery day" - September 1 -- standing next to the truck while the movers showed me moving-blanket wrapped goods and asked me if each piece was mine. Would you be able to tell from a corner of a piece of furniture whether it was yours or not? No, I didn't think so. So this process was RIDICULOUS. Oh wait, have I mentioned the boxes marked "FRAGILE"? Well, the items might have been fragile when they were carefully packed but they're not fragile anymore. NEWS FLASH: Boxes will get damaged when you THROW them from the back of the truck to the ground. And the laws of physics apply. Meanwhile, my personal property was completely commingled with goods belonging to others and I am relatively sure that many items are missing and other things are damaged. When I showed the movers that a leg to one of my dining room chairs had been broken off, they just shrugged. Also, I seem to have a large wardrobe that belongs to someone else. Hope that whoever it belongs to isn't too disappointed to discover that it's missing. I have rarely had as terrible an experience with a service provider. Don't get within a mile of IVN or Jordan, Tia, Carlina or Trish. IVN is catastrophically incompetent. Rent the oxcart. Really, rent the oxcart. It'll be less aggravating and more efficient and will yield a better result. Read More

Clare C.

Toms River, NJ

2021-08-29

TLDR: For the sake of your sanity do NOT use this company. Its not worth it. It's been a year since our move and we are still traumatized. Longer version: We deeply regret our choice of International Van Lines for our cross country move from Maryland to LA. After doing a large amount of research on various companies, we choose IVL for their positive reviews, rate, and initial organized interactions. However multiple concerning things occurred which would make us not recommend IVL to any customer. 1) On the day of our move, a large sum of cash was stolen from our home; this had been partially hidden in our "to travel with us" items and labeled as separate from the items to pack. We later found the cash missing and confronted the moving foreman, who spoke to his assistants, one of whom subsequently returned the cash to us. This was with Big Boy Movers who IVL had contracted with. 2) The delivery plan/dates were not clearly verbalized to us which let to a huge miscommunication and living on air mattresses for 3 weeks. We were told by IVL that it takes 21+ days to move across the country, so we needed to pick a delivery estimated date after that. Our items were picked up July 9th, so we choose 8/10 as an ideal estimate. Apparently this date is actually the "First Available Delivery" date, and the company actually promises delivery in 2-21 business days AFTER this date. This led to us arriving at our new destination and not having our items arrive for an additional 2 weeks after August 10th. It may have been in the fine print (which is our fault for not clearly reviewing the dozens of pages), but we are not familiar with moving lingo, and out of common courtesy this concept could have been much better communicated. 3) In our move from the east coast to the west coast, we learned that after our pick up on 7/9 our goods sat in a warehouse for 3 weeks, and the trailer didn't even LEAVE the east coast until after our arrival in LA and in fact left the east coast on our "First Available Delivery Date." The logical assumption was that while we drove across the country, our goods would be making the same approximate trip. Why wouldn't the company even attempt to arrange transport for our goods during this time frame? This was when we became the most frustrated - on our arrival in LA after 3 weeks of driving only to learn that our goods were just leaving the east coast. 4) Communication was unbelievable abysmal. During our 3 week cross country trip we made multiple phone calls, left messages, and sent emails to request a status update in order to plan and obtain necessary LA permits, with absolutely zero response. The current pandemic has led to difficulties everywhere, but if it has led to staffing shortages then the company should take on fewer jobs in order to maintain the best standards. 5) When our truck driver arrived and realized the distance between the truck and the front door of our apartment he repeatedly made his disgust vocally clear. He repeated over and over aggressively "I hate these long distances, I hate it." We obviously couldn't do anything about the location of our apartment and paid the extra fee for the distance, so we shouldn't be made to feel rude and belittled simply because of our apartment location. 6) This hardly seems noteworthy given everything, but our initial estimate was more than doubled after the movers arrived in person. We somewhat expected this as it seems to be a common issue with moving companies in general, but it was a fair amount of sticker shock. 7) Multiple items were damaged in the delivery process. One leg of a coffee table was completely ripped off, due to improper packing (no packing) the speed knob on the $600 Kitchen Aid was broken rendering the Kitchen Aid unusable, champagne glasses were dumped upside down into a larger box with zero paper/padding, 3/4 of our wooden furniture head nicks/scuffs/scratches including a large scratch on top of a coffee table, and our fragile Christmas ornaments were packed in a box with two 25 pound dumbbells. Several bottles of kitchen oil were packed by the movers (we were told liquids would not be packed due to leaking risk) and subsequently leaked during the journey, getting all over our kitchen items and saturating some of the nearby clothing boxes. Unfortunately we'd opted only for the basic insurance, and the company emailed us they would reimburse us $76 for more than $500 worth of damage; it's been over 12 months since our move and still no check for reimbursement. In summary, please do not use IVL. We remain frustrated in our choice and will never use them or recommend them again. Read More

Clare C.

Toms River, NJ

2021-08-29

TLDR: For the sake of your sanity do NOT use this company. Its not worth it. It's been a year since our move and we are still traumatized. Longer version: We deeply regret our choice of International Van Lines for our cross country move from Maryland to LA. After doing a large amount of research on various companies, we choose IVL for their positive reviews, rate, and initial organized interactions. However multiple concerning things occurred which would make us not recommend IVL to any customer. 1) On the day of our move, a large sum of cash was stolen from our home; this had been partially hidden in our "to travel with us" items and labeled as separate from the items to pack. We later found the cash missing and confronted the moving foreman, who spoke to his assistants, one of whom subsequently returned the cash to us. This was with Big Boy Movers who IVL had contracted with. 2) The delivery plan/dates were not clearly verbalized to us which let to a huge miscommunication and living on air mattresses for 3 weeks. We were told by IVL that it takes 21+ days to move across the country, so we needed to pick a delivery estimated date after that. Our items were picked up July 9th, so we choose 8/10 as an ideal estimate. Apparently this date is actually the "First Available Delivery" date, and the company actually promises delivery in 2-21 business days AFTER this date. This led to us arriving at our new destination and not having our items arrive for an additional 2 weeks after August 10th. It may have been in the fine print (which is our fault for not clearly reviewing the dozens of pages), but we are not familiar with moving lingo, and out of common courtesy this concept could have been much better communicated. 3) In our move from the east coast to the west coast, we learned that after our pick up on 7/9 our goods sat in a warehouse for 3 weeks, and the trailer didn't even LEAVE the east coast until after our arrival in LA and in fact left the east coast on our "First Available Delivery Date." The logical assumption was that while we drove across the country, our goods would be making the same approximate trip. Why wouldn't the company even attempt to arrange transport for our goods during this time frame? This was when we became the most frustrated - on our arrival in LA after 3 weeks of driving only to learn that our goods were just leaving the east coast. 4) Communication was unbelievable abysmal. During our 3 week cross country trip we made multiple phone calls, left messages, and sent emails to request a status update in order to plan and obtain necessary LA permits, with absolutely zero response. The current pandemic has led to difficulties everywhere, but if it has led to staffing shortages then the company should take on fewer jobs in order to maintain the best standards. 5) When our truck driver arrived and realized the distance between the truck and the front door of our apartment he repeatedly made his disgust vocally clear. He repeated over and over aggressively "I hate these long distances, I hate it." We obviously couldn't do anything about the location of our apartment and paid the extra fee for the distance, so we shouldn't be made to feel rude and belittled simply because of our apartment location. 6) This hardly seems noteworthy given everything, but our initial estimate was more than doubled after the movers arrived in person. We somewhat expected this as it seems to be a common issue with moving companies in general, but it was a fair amount of sticker shock. 7) Multiple items were damaged in the delivery process. One leg of a coffee table was completely ripped off, due to improper packing (no packing) the speed knob on the $600 Kitchen Aid was broken rendering the Kitchen Aid unusable, champagne glasses were dumped upside down into a larger box with zero paper/padding, 3/4 of our wooden furniture head nicks/scuffs/scratches including a large scratch on top of a coffee table, and our fragile Christmas ornaments were packed in a box with two 25 pound dumbbells. Several bottles of kitchen oil were packed by the movers (we were told liquids would not be packed due to leaking risk) and subsequently leaked during the journey, getting all over our kitchen items and saturating some of the nearby clothing boxes. Unfortunately we'd opted only for the basic insurance, and the company emailed us they would reimburse us $76 for more than $500 worth of damage; it's been over 12 months since our move and still no check for reimbursement. In summary, please do not use IVL. We remain frustrated in our choice and will never use them or recommend them again. Read More

Clare C.

Toms River, NJ

2021-08-29

TLDR: For the sake of your sanity do NOT use this company. Its not worth it. It's been a year since our move and we are still traumatized. Longer version: We deeply regret our choice of International Van Lines for our cross country move from Maryland to LA. After doing a large amount of research on various companies, we choose IVL for their positive reviews, rate, and initial organized interactions. However multiple concerning things occurred which would make us not recommend IVL to any customer. 1) On the day of our move, a large sum of cash was stolen from our home; this had been partially hidden in our "to travel with us" items and labeled as separate from the items to pack. We later found the cash missing and confronted the moving foreman, who spoke to his assistants, one of whom subsequently returned the cash to us. This was with Big Boy Movers who IVL had contracted with. 2) The delivery plan/dates were not clearly verbalized to us which let to a huge miscommunication and living on air mattresses for 3 weeks. We were told by IVL that it takes 21+ days to move across the country, so we needed to pick a delivery estimated date after that. Our items were picked up July 9th, so we choose 8/10 as an ideal estimate. Apparently this date is actually the "First Available Delivery" date, and the company actually promises delivery in 2-21 business days AFTER this date. This led to us arriving at our new destination and not having our items arrive for an additional 2 weeks after August 10th. It may have been in the fine print (which is our fault for not clearly reviewing the dozens of pages), but we are not familiar with moving lingo, and out of common courtesy this concept could have been much better communicated. 3) In our move from the east coast to the west coast, we learned that after our pick up on 7/9 our goods sat in a warehouse for 3 weeks, and the trailer didn't even LEAVE the east coast until after our arrival in LA and in fact left the east coast on our "First Available Delivery Date." The logical assumption was that while we drove across the country, our goods would be making the same approximate trip. Why wouldn't the company even attempt to arrange transport for our goods during this time frame? This was when we became the most frustrated - on our arrival in LA after 3 weeks of driving only to learn that our goods were just leaving the east coast. 4) Communication was unbelievable abysmal. During our 3 week cross country trip we made multiple phone calls, left messages, and sent emails to request a status update in order to plan and obtain necessary LA permits, with absolutely zero response. The current pandemic has led to difficulties everywhere, but if it has led to staffing shortages then the company should take on fewer jobs in order to maintain the best standards. 5) When our truck driver arrived and realized the distance between the truck and the front door of our apartment he repeatedly made his disgust vocally clear. He repeated over and over aggressively "I hate these long distances, I hate it." We obviously couldn't do anything about the location of our apartment and paid the extra fee for the distance, so we shouldn't be made to feel rude and belittled simply because of our apartment location. 6) This hardly seems noteworthy given everything, but our initial estimate was more than doubled after the movers arrived in person. We somewhat expected this as it seems to be a common issue with moving companies in general, but it was a fair amount of sticker shock. 7) Multiple items were damaged in the delivery process. One leg of a coffee table was completely ripped off, due to improper packing (no packing) the speed knob on the $600 Kitchen Aid was broken rendering the Kitchen Aid unusable, champagne glasses were dumped upside down into a larger box with zero paper/padding, 3/4 of our wooden furniture head nicks/scuffs/scratches including a large scratch on top of a coffee table, and our fragile Christmas ornaments were packed in a box with two 25 pound dumbbells. Several bottles of kitchen oil were packed by the movers (we were told liquids would not be packed due to leaking risk) and subsequently leaked during the journey, getting all over our kitchen items and saturating some of the nearby clothing boxes. Unfortunately we'd opted only for the basic insurance, and the company emailed us they would reimburse us $76 for more than $500 worth of damage; it's been over 12 months since our move and still no check for reimbursement. In summary, please do not use IVL. We remain frustrated in our choice and will never use them or recommend them again. Read More

Clare C.

Toms River, NJ

2021-08-29

TLDR: For the sake of your sanity do NOT use this company. Its not worth it. It's been a year since our move and we are still traumatized. Longer version: We deeply regret our choice of International Van Lines for our cross country move from Maryland to LA. After doing a large amount of research on various companies, we choose IVL for their positive reviews, rate, and initial organized interactions. However multiple concerning things occurred which would make us not recommend IVL to any customer. 1) On the day of our move, a large sum of cash was stolen from our home; this had been partially hidden in our "to travel with us" items and labeled as separate from the items to pack. We later found the cash missing and confronted the moving foreman, who spoke to his assistants, one of whom subsequently returned the cash to us. This was with Big Boy Movers who IVL had contracted with. 2) The delivery plan/dates were not clearly verbalized to us which let to a huge miscommunication and living on air mattresses for 3 weeks. We were told by IVL that it takes 21+ days to move across the country, so we needed to pick a delivery estimated date after that. Our items were picked up July 9th, so we choose 8/10 as an ideal estimate. Apparently this date is actually the "First Available Delivery" date, and the company actually promises delivery in 2-21 business days AFTER this date. This led to us arriving at our new destination and not having our items arrive for an additional 2 weeks after August 10th. It may have been in the fine print (which is our fault for not clearly reviewing the dozens of pages), but we are not familiar with moving lingo, and out of common courtesy this concept could have been much better communicated. 3) In our move from the east coast to the west coast, we learned that after our pick up on 7/9 our goods sat in a warehouse for 3 weeks, and the trailer didn't even LEAVE the east coast until after our arrival in LA and in fact left the east coast on our "First Available Delivery Date." The logical assumption was that while we drove across the country, our goods would be making the same approximate trip. Why wouldn't the company even attempt to arrange transport for our goods during this time frame? This was when we became the most frustrated - on our arrival in LA after 3 weeks of driving only to learn that our goods were just leaving the east coast. 4) Communication was unbelievable abysmal. During our 3 week cross country trip we made multiple phone calls, left messages, and sent emails to request a status update in order to plan and obtain necessary LA permits, with absolutely zero response. The current pandemic has led to difficulties everywhere, but if it has led to staffing shortages then the company should take on fewer jobs in order to maintain the best standards. 5) When our truck driver arrived and realized the distance between the truck and the front door of our apartment he repeatedly made his disgust vocally clear. He repeated over and over aggressively "I hate these long distances, I hate it." We obviously couldn't do anything about the location of our apartment and paid the extra fee for the distance, so we shouldn't be made to feel rude and belittled simply because of our apartment location. 6) This hardly seems noteworthy given everything, but our initial estimate was more than doubled after the movers arrived in person. We somewhat expected this as it seems to be a common issue with moving companies in general, but it was a fair amount of sticker shock. 7) Multiple items were damaged in the delivery process. One leg of a coffee table was completely ripped off, due to improper packing (no packing) the speed knob on the $600 Kitchen Aid was broken rendering the Kitchen Aid unusable, champagne glasses were dumped upside down into a larger box with zero paper/padding, 3/4 of our wooden furniture head nicks/scuffs/scratches including a large scratch on top of a coffee table, and our fragile Christmas ornaments were packed in a box with two 25 pound dumbbells. Several bottles of kitchen oil were packed by the movers (we were told liquids would not be packed due to leaking risk) and subsequently leaked during the journey, getting all over our kitchen items and saturating some of the nearby clothing boxes. Unfortunately we'd opted only for the basic insurance, and the company emailed us they would reimburse us $76 for more than $500 worth of damage; it's been over 12 months since our move and still no check for reimbursement. In summary, please do not use IVL. We remain frustrated in our choice and will never use them or recommend them again. Read More

Robert Morris

2021-07-09

I recently used International Van Lines for my cross country move, following paying my deposit the professionalism and overall experience were horrible. I submitted itemized lists that were not confirmed or shared with the actual movers before they arrived and was told that I needed to pay over $2,000 more (since we had more items that they were unaware of, even though I had sent in the list with the updated items). Upon arriving to our new home and having our items delivered most of the items were damaged in some capacity, with a few unusable and ruined. We had leather chairs that the legs were not packed (so now we have the joy of sitting on the floor), boxes were shoved into other boxes (breaking items), most screws to put together furniture were missing, and table legs broken. In many ways paying extra to have our items moved was worthless since they were destroyed in the process and it would have been cheaper to buy all new items here. I would highly recommend individuals going with another company since communication is lacking. I reached out with my claims and have heard nothing back from our contact person (Trish). Read More

Robert Morris

2021-07-09

I recently used International Van Lines for my cross country move, following paying my deposit the professionalism and overall experience were horrible. I submitted itemized lists that were not confirmed or shared with the actual movers before they arrived and was told that I needed to pay over $2,000 more (since we had more items that they were unaware of, even though I had sent in the list with the updated items). Upon arriving to our new home and having our items delivered most of the items were damaged in some capacity, with a few unusable and ruined. We had leather chairs that the legs were not packed (so now we have the joy of sitting on the floor), boxes were shoved into other boxes (breaking items), most screws to put together furniture were missing, and table legs broken. In many ways paying extra to have our items moved was worthless since they were destroyed in the process and it would have been cheaper to buy all new items here. I would highly recommend individuals going with another company since communication is lacking. I reached out with my claims and have heard nothing back from our contact person (Trish). Read More

Robert Morris

2021-07-09

I recently used International Van Lines for my cross country move, following paying my deposit the professionalism and overall experience were horrible. I submitted itemized lists that were not confirmed or shared with the actual movers before they arrived and was told that I needed to pay over $2,000 more (since we had more items that they were unaware of, even though I had sent in the list with the updated items). Upon arriving to our new home and having our items delivered most of the items were damaged in some capacity, with a few unusable and ruined. We had leather chairs that the legs were not packed (so now we have the joy of sitting on the floor), boxes were shoved into other boxes (breaking items), most screws to put together furniture were missing, and table legs broken. In many ways paying extra to have our items moved was worthless since they were destroyed in the process and it would have been cheaper to buy all new items here. I would highly recommend individuals going with another company since communication is lacking. I reached out with my claims and have heard nothing back from our contact person (Trish). Read More

Robert Morris

2021-07-09

I recently used International Van Lines for my cross country move, following paying my deposit the professionalism and overall experience were horrible. I submitted itemized lists that were not confirmed or shared with the actual movers before they arrived and was told that I needed to pay over $2,000 more (since we had more items that they were unaware of, even though I had sent in the list with the updated items). Upon arriving to our new home and having our items delivered most of the items were damaged in some capacity, with a few unusable and ruined. We had leather chairs that the legs were not packed (so now we have the joy of sitting on the floor), boxes were shoved into other boxes (breaking items), most screws to put together furniture were missing, and table legs broken. In many ways paying extra to have our items moved was worthless since they were destroyed in the process and it would have been cheaper to buy all new items here. I would highly recommend individuals going with another company since communication is lacking. I reached out with my claims and have heard nothing back from our contact person (Trish). Read More

Rowena A.

FL, FL

2021-07-07

DO NOT USE THIS COMPANY!!! Worse experience of my life with a mover. My belongings were moved from Chicago to Naples, FL and destroyed, including water damage. They say the water damage occurred when my items were taken out of storage and during 'staging' prior to being loaded on the truck. Many family heirlooms are destroyed including a Grandfather clock that belonged to my Grandfather. It got to the point as I was unpacking where I was happy that items weren't damaged. My delivery was on May 10th. Today is July 7th and I still have a bedroom that is not assembled. They simply left without putting it together. I even sent them contact information for a local mover who I have talked to and he will come put the bedroom furniture together. IVL has quit communicating with me. Read More

Rowena A.

FL, FL

2021-07-07

DO NOT USE THIS COMPANY!!! Worse experience of my life with a mover. My belongings were moved from Chicago to Naples, FL and destroyed, including water damage. They say the water damage occurred when my items were taken out of storage and during 'staging' prior to being loaded on the truck. Many family heirlooms are destroyed including a Grandfather clock that belonged to my Grandfather. It got to the point as I was unpacking where I was happy that items weren't damaged. My delivery was on May 10th. Today is July 7th and I still have a bedroom that is not assembled. They simply left without putting it together. I even sent them contact information for a local mover who I have talked to and he will come put the bedroom furniture together. IVL has quit communicating with me. Read More

Rowena A.

FL, FL

2021-07-07

DO NOT USE THIS COMPANY!!! Worse experience of my life with a mover. My belongings were moved from Chicago to Naples, FL and destroyed, including water damage. They say the water damage occurred when my items were taken out of storage and during 'staging' prior to being loaded on the truck. Many family heirlooms are destroyed including a Grandfather clock that belonged to my Grandfather. It got to the point as I was unpacking where I was happy that items weren't damaged. My delivery was on May 10th. Today is July 7th and I still have a bedroom that is not assembled. They simply left without putting it together. I even sent them contact information for a local mover who I have talked to and he will come put the bedroom furniture together. IVL has quit communicating with me. Read More

Rowena A.

FL, FL

2021-07-07

DO NOT USE THIS COMPANY!!! Worse experience of my life with a mover. My belongings were moved from Chicago to Naples, FL and destroyed, including water damage. They say the water damage occurred when my items were taken out of storage and during 'staging' prior to being loaded on the truck. Many family heirlooms are destroyed including a Grandfather clock that belonged to my Grandfather. It got to the point as I was unpacking where I was happy that items weren't damaged. My delivery was on May 10th. Today is July 7th and I still have a bedroom that is not assembled. They simply left without putting it together. I even sent them contact information for a local mover who I have talked to and he will come put the bedroom furniture together. IVL has quit communicating with me. Read More

Michael U.

Fort Bliss, TX

2021-04-10

ABSOLUTE WORST MOVING COMPANY IN THE COUNTRY. They know they're the worst also which is why they lie during quotes and are unresponsive once they have your household items. My movers are 11 days late and continue adding charges. The original quote was $4000 to move 515 cubic feet from Seattle to Chicago, IF I ever receive my stuff I will have paid over $5,500. They were 28 hours late picking up my shipment and never once wore gloves or mask even after using my bathroom. I hope they close their doors and no one deserves to go through anything like this. Never ever use this company, even after speaking with Jason Morgan and Costello, I would never let anyone I know use this company because the customer is not only always wrong but the customer ALWAYS owes more money. I'm assuming they are so unresponsive because they're so embarrassed by their work and company. Read More

Brittany W.

Rocklin, CA

2021-03-27

I nightmarish experience! I hired International Van Lines to move my one-bedroom apartment from Southern California to Northern California (453 mi). They brokered my move, and some local movers showed up in a small moving truck which was not adequate for my belongings. I was told a 26-foot truck would be here to help me move. I am seven months pregnant and was relying heavily on IVL to make a professional move for me. The movers were extremely rude and unprofessional, and when I told them that my belongings would not fit in that small truck, they said they would not be bringing a larger truck and canceled on me and left. So being seven months pregnant, I was in tears and scrambling to find another mover at the last minute. The amount of stress and anxiety IVL caused me will haunt me for years to come. This company is dishonest, unprofessional, and extremely rude. I warn you do not do business with them. (Also - read their reviews on consumer affairs). Read More

Brittany W.

Rocklin, CA

2021-03-27

I nightmarish experience! I hired International Van Lines to move my one-bedroom apartment from Southern California to Northern California (453 mi). They brokered my move, and some local movers showed up in a small moving truck which was not adequate for my belongings. I was told a 26-foot truck would be here to help me move. I am seven months pregnant and was relying heavily on IVL to make a professional move for me. The movers were extremely rude and unprofessional, and when I told them that my belongings would not fit in that small truck, they said they would not be bringing a larger truck and canceled on me and left. So being seven months pregnant, I was in tears and scrambling to find another mover at the last minute. The amount of stress and anxiety IVL caused me will haunt me for years to come. This company is dishonest, unprofessional, and extremely rude. I warn you do not do business with them. (Also - read their reviews on consumer affairs). Read More

Laura C.

Summerville, SC

2021-02-11

This company is a total fraud! I signed a contract with them in December to move me from MS to SC. On the confirmed moving date they did not show up which led to a delay closing on our house. The next day they showed up with a 17 ft. U-haul truck to move a 3000 sq. ft. home. My belongings ended up in the U-haul, a smaller U-haul they brought holding packing supplies and the bed of a pick up truck! Rude mover showed up on Monday along with 2 local people he hired off Craig's list. He collected the balance (much higher than the original quote) and did very little to supervise the 2 locals he hired. Near the end of the move he informed me part of my furniture was still in a storage building in MS!! Missing my dining room table, leather recliner, outdoor furniture, antique wash stand, etc. 2 tables broken, kitchen chair cracked, hardware for bed's missing, bed frame busted, and several boxes crushed. I have emailed them, called, and still no reply. I have moved 9 times in the last 20 years using a corporate relocation service with no issues. This is the first time I've had to hire a moving company on my own and it's been a nightmare. Do not use this company! Read More

Laura C.

Summerville, SC

2021-02-11

This company is a total fraud! I signed a contract with them in December to move me from MS to SC. On the confirmed moving date they did not show up which led to a delay closing on our house. The next day they showed up with a 17 ft. U-haul truck to move a 3000 sq. ft. home. My belongings ended up in the U-haul, a smaller U-haul they brought holding packing supplies and the bed of a pick up truck! Rude mover showed up on Monday along with 2 local people he hired off Craig's list. He collected the balance (much higher than the original quote) and did very little to supervise the 2 locals he hired. Near the end of the move he informed me part of my furniture was still in a storage building in MS!! Missing my dining room table, leather recliner, outdoor furniture, antique wash stand, etc. 2 tables broken, kitchen chair cracked, hardware for bed's missing, bed frame busted, and several boxes crushed. I have emailed them, called, and still no reply. I have moved 9 times in the last 20 years using a corporate relocation service with no issues. This is the first time I've had to hire a moving company on my own and it's been a nightmare. Do not use this company! Read More

Laura C.

Summerville, SC

2021-02-11

This company is a total fraud! I signed a contract with them in December to move me from MS to SC. On the confirmed moving date they did not show up which led to a delay closing on our house. The next day they showed up with a 17 ft. U-haul truck to move a 3000 sq. ft. home. My belongings ended up in the U-haul, a smaller U-haul they brought holding packing supplies and the bed of a pick up truck! Rude mover showed up on Monday along with 2 local people he hired off Craig's list. He collected the balance (much higher than the original quote) and did very little to supervise the 2 locals he hired. Near the end of the move he informed me part of my furniture was still in a storage building in MS!! Missing my dining room table, leather recliner, outdoor furniture, antique wash stand, etc. 2 tables broken, kitchen chair cracked, hardware for bed's missing, bed frame busted, and several boxes crushed. I have emailed them, called, and still no reply. I have moved 9 times in the last 20 years using a corporate relocation service with no issues. This is the first time I've had to hire a moving company on my own and it's been a nightmare. Do not use this company! Read More

Laura C.

Summerville, SC

2021-02-11

This company is a total fraud! I signed a contract with them in December to move me from MS to SC. On the confirmed moving date they did not show up which led to a delay closing on our house. The next day they showed up with a 17 ft. U-haul truck to move a 3000 sq. ft. home. My belongings ended up in the U-haul, a smaller U-haul they brought holding packing supplies and the bed of a pick up truck! Rude mover showed up on Monday along with 2 local people he hired off Craig's list. He collected the balance (much higher than the original quote) and did very little to supervise the 2 locals he hired. Near the end of the move he informed me part of my furniture was still in a storage building in MS!! Missing my dining room table, leather recliner, outdoor furniture, antique wash stand, etc. 2 tables broken, kitchen chair cracked, hardware for bed's missing, bed frame busted, and several boxes crushed. I have emailed them, called, and still no reply. I have moved 9 times in the last 20 years using a corporate relocation service with no issues. This is the first time I've had to hire a moving company on my own and it's been a nightmare. Do not use this company! Read More

T B.

San Francisco, CA

2021-02-09

HORRIBLE!! Worst experience in my life. Communication - is not even a thing. You pay them to take care of everything but they don't even answer your calls or get back to you. You literally go a week thinking they stole your stuff. You will not hear back from them. You have to call them and email them. I recommend keeping all emails saved and proof that you have attempted to reach out. Write all the names of the people you have worked with. Delayed pickup - which ruined our move out plans and hotel reservations and the people moving in. Delivery - delayed by....... THREE weeks. And 1/4 of our stuff missing or damaged. This is a horrible company. That isn't reliable with horrible communication. I have not one good thing to say because not a single thing went right. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

Andrea Stec

2021-01-01

Bait and Switch Misrepresentation Neglect So bad the driver and crew signed off on this being the worst they had ever seen property be treated! DO NOT EVER, UNDER AND CIRCUMSTANCES HIRE THIS COMPANY!!! International Van Lines has two DOT numbers and a parent company names Ocean Star ... YOU HAVE BEEN WARNED! Over $3700 and counting in damaged items upon delivery Its going to cost $500 just to removed all the damaged items The story is too long to leave on a Google review in whole. Good thing a picture is worth a 1000 words. Here are the facts Quoted 4-5 day delivery - it took almost a month We had a weeks worth of clothing and an air mattress! Promised it would be handled in house by IVL - subbed the job out and didn't tell us Subbed company Y&O Moving consulting increased our quoted price by 40% Promised it would go straight to our new location - the subbed out company moved our things into a warehouse in LA. Sales person who made all the promises went radio silent once the contract was signed. Unmasked movers I am shocked that this company is still in business. The damage was so bad the movers themselves were in shock. Our boxes were crushed/ wet/ damaged, and then re tapped back together. Our boxes were opened/ rifled through and then crushed down to a make extra space. My daughters clothing was gone through and repackaged! It showed up with her little dresses taped to the OUTSIDE of the box. Broken glasses/ dishes/ shredder/ large mirror/ pots/ workout bench/ dining bench/ dining server ... the list goes on and on. During our move in the mover tried to flush paper towels down the toilet which over flowed into our basement. My husband had to step in and start moving things to keep the process going. Items were not reassembled as promised per the contract. When I called the Compliance Manager I was not listened to, yelled at, threatened to be hung up on and then told to get an attorney. After reading the rest of these reviews I think a class action law suit is in order!!!! DO NOT USE THIS COMPANY OR ANY COMPANY AFFILIATED WITH THEM. Read More

James B.

Houston, TX

2020-12-01

WORST MOVERS EVER - BUYER BEWARE: Disregard fake reviews. You get what you pay for with this firm. Quotes come in so low because they hold your goods hostage until you pay more money at the end. The firm that unloaded our goods said it was the worst pack job they had ever seen. Showed up on Sunday to pack ~60%, and then not again until Wednesday (day before cross-Atlantic flight). We bought the crew lunch, and they left their trash everywhere - no foreman present. Many items broken; boxes half empty, fragile items tossed in the bottom of boxes without wrapping, loose bolts, etc... They also left several items because no one bothered to check the house once "complete." They will tell you they are so much cheaper because they handle every aspect of the move: packing, loading, unloading, etc... This is not true. Do not be fooled by the quote they provide. I could go on for hours, but you get the point. If zero stars were an option, I would choose. When I complained to management with photographic evidence, no one responded. Read More

James B.

Houston, TX

2020-12-01

WORST MOVERS EVER - BUYER BEWARE: Disregard fake reviews. You get what you pay for with this firm. Quotes come in so low because they hold your goods hostage until you pay more money at the end. The firm that unloaded our goods said it was the worst pack job they had ever seen. Showed up on Sunday to pack ~60%, and then not again until Wednesday (day before cross-Atlantic flight). We bought the crew lunch, and they left their trash everywhere - no foreman present. Many items broken; boxes half empty, fragile items tossed in the bottom of boxes without wrapping, loose bolts, etc... They also left several items because no one bothered to check the house once "complete." They will tell you they are so much cheaper because they handle every aspect of the move: packing, loading, unloading, etc... This is not true. Do not be fooled by the quote they provide. I could go on for hours, but you get the point. If zero stars were an option, I would choose. When I complained to management with photographic evidence, no one responded. Read More

James B.

Houston, TX

2020-12-01

WORST MOVERS EVER - BUYER BEWARE: Disregard fake reviews. You get what you pay for with this firm. Quotes come in so low because they hold your goods hostage until you pay more money at the end. The firm that unloaded our goods said it was the worst pack job they had ever seen. Showed up on Sunday to pack ~60%, and then not again until Wednesday (day before cross-Atlantic flight). We bought the crew lunch, and they left their trash everywhere - no foreman present. Many items broken; boxes half empty, fragile items tossed in the bottom of boxes without wrapping, loose bolts, etc... They also left several items because no one bothered to check the house once "complete." They will tell you they are so much cheaper because they handle every aspect of the move: packing, loading, unloading, etc... This is not true. Do not be fooled by the quote they provide. I could go on for hours, but you get the point. If zero stars were an option, I would choose. When I complained to management with photographic evidence, no one responded. Read More

James B.

Houston, TX

2020-12-01

WORST MOVERS EVER - BUYER BEWARE: Disregard fake reviews. You get what you pay for with this firm. Quotes come in so low because they hold your goods hostage until you pay more money at the end. The firm that unloaded our goods said it was the worst pack job they had ever seen. Showed up on Sunday to pack ~60%, and then not again until Wednesday (day before cross-Atlantic flight). We bought the crew lunch, and they left their trash everywhere - no foreman present. Many items broken; boxes half empty, fragile items tossed in the bottom of boxes without wrapping, loose bolts, etc... They also left several items because no one bothered to check the house once "complete." They will tell you they are so much cheaper because they handle every aspect of the move: packing, loading, unloading, etc... This is not true. Do not be fooled by the quote they provide. I could go on for hours, but you get the point. If zero stars were an option, I would choose. When I complained to management with photographic evidence, no one responded. Read More

Michelle M.

Huntington Beach, CA

2020-11-10

BOOK THIS COMPANY AT YOUR OWN RISK!! This company is absolutely terrible. My grandparents used them to move from California to Georgia. The delivery day was continuously delayed. They went over 3 weeks without furniture and had to purchase some in order to actually live in their new home. Upon delivery so many of their possessions were damaged. There are prices of furniture that had been in our family for many years that have been damaged to the point of repair. Boxes were crushed and unloaded into the house only to be put upside down. When my grandparents reached out to the company for assistance with the multitude of damages, they were offered an insult of a "settlement" to be used to replace the damages. This number no where touches all that must be replaced. We will be filing complaints with local consumer agencies and the BBB as a result of the unwillingness of this company to stand behind their services. Look elsewhere when looking for a moving quote unless you enjoy your property looking like it came out of a woodchipper Read More

Michelle M.

Huntington Beach, CA

2020-11-10

BOOK THIS COMPANY AT YOUR OWN RISK!! This company is absolutely terrible. My grandparents used them to move from California to Georgia. The delivery day was continuously delayed. They went over 3 weeks without furniture and had to purchase some in order to actually live in their new home. Upon delivery so many of their possessions were damaged. There are prices of furniture that had been in our family for many years that have been damaged to the point of repair. Boxes were crushed and unloaded into the house only to be put upside down. When my grandparents reached out to the company for assistance with the multitude of damages, they were offered an insult of a "settlement" to be used to replace the damages. This number no where touches all that must be replaced. We will be filing complaints with local consumer agencies and the BBB as a result of the unwillingness of this company to stand behind their services. Look elsewhere when looking for a moving quote unless you enjoy your property looking like it came out of a woodchipper Read More

Michelle M.

Huntington Beach, CA

2020-11-10

BOOK THIS COMPANY AT YOUR OWN RISK!! This company is absolutely terrible. My grandparents used them to move from California to Georgia. The delivery day was continuously delayed. They went over 3 weeks without furniture and had to purchase some in order to actually live in their new home. Upon delivery so many of their possessions were damaged. There are prices of furniture that had been in our family for many years that have been damaged to the point of repair. Boxes were crushed and unloaded into the house only to be put upside down. When my grandparents reached out to the company for assistance with the multitude of damages, they were offered an insult of a "settlement" to be used to replace the damages. This number no where touches all that must be replaced. We will be filing complaints with local consumer agencies and the BBB as a result of the unwillingness of this company to stand behind their services. Look elsewhere when looking for a moving quote unless you enjoy your property looking like it came out of a woodchipper Read More

Michelle M.

Huntington Beach, CA

2020-11-10

BOOK THIS COMPANY AT YOUR OWN RISK!! This company is absolutely terrible. My grandparents used them to move from California to Georgia. The delivery day was continuously delayed. They went over 3 weeks without furniture and had to purchase some in order to actually live in their new home. Upon delivery so many of their possessions were damaged. There are prices of furniture that had been in our family for many years that have been damaged to the point of repair. Boxes were crushed and unloaded into the house only to be put upside down. When my grandparents reached out to the company for assistance with the multitude of damages, they were offered an insult of a "settlement" to be used to replace the damages. This number no where touches all that must be replaced. We will be filing complaints with local consumer agencies and the BBB as a result of the unwillingness of this company to stand behind their services. Look elsewhere when looking for a moving quote unless you enjoy your property looking like it came out of a woodchipper Read More

Andrew Beatty

2019-11-13

International Van Lines (IVL) used a local mover, Energy Moving Systems (EMS), for our move from CT to TX. Energy Moving Systems showed up and packed our stuff, and then stored it for three months, supposedly in a climate controlled facility, while we found a house in TX. We informed both IVL and EMS of our first available date over 1 month out. Both companies refused to give us a window of when to expect our stuff, which made it impossible to plan a cross-country move, especially when you have two small kids. Once we were informed that our stuff had been loaded on the truck, the “expected” date was pushed back 4 times! Both companies told us our stuff was part of a larger shipment that was headed for Tennessee, and that “this is standard industry practice” and everyone was “sorry for the inconvenience, and they understand”. We called IVL 2 days from the latest “Estimated delivery date” to get an update, they said that the shipment was coming in an 18 wheeler and tried to shake us down for more money by saying we would need to get a “shuttle truck” to deliver to our community. When the movers finally did show up, they arrived in a box truck, and the driver said he picked it up two days ago in NY and came straight down. So everything they told us was a flat out lie. Some of our stuff is missing, including two of our televisions, some stuff arrived broken, and 1 of our couch cushions wasn’t even wrapped in blankets and was covered in dirt and grease. I own lots of high-end tools that were covered in rust and there was clearly water damage to my oldest daughters dresser. When we contacted IVL they dumped us off onto the insurance company, who just sent us a letter saying they are only going to cover $108.00 of the lost and damaged costs. Cleaning the couch alone cost $ 200. When we contacted EMS we could only speak with their dispatcher Jay who was more concerned with starting arguments then he was with resolving any issues. Several calls later to both companies and neither is willing to take responsibility, each company refers us back to the other company. We realize that IVL just contracted EMS for our move and doesn’t have direct responsibility for some of these issues, but the fact that they choose to do business with a company like Energy Moving Systems and wont return our phone calls now that the move is done, is a direct reflection on them. Again we have reached out to both companies multiple times and neither is willing to help since we were dumped off to the insurance company. We would like for IVL to take responsibility and reimburse us for some of the damage beyond $108.00, and not default to “the contract” that essentially excuses them for any and all responsibility. Although, again based off our experience so far we do not have high hopes. Read More

Andrew Beatty

2019-11-13

International Van Lines (IVL) used a local mover, Energy Moving Systems (EMS), for our move from CT to TX. Energy Moving Systems showed up and packed our stuff, and then stored it for three months, supposedly in a climate controlled facility, while we found a house in TX. We informed both IVL and EMS of our first available date over 1 month out. Both companies refused to give us a window of when to expect our stuff, which made it impossible to plan a cross-country move, especially when you have two small kids. Once we were informed that our stuff had been loaded on the truck, the “expected” date was pushed back 4 times! Both companies told us our stuff was part of a larger shipment that was headed for Tennessee, and that “this is standard industry practice” and everyone was “sorry for the inconvenience, and they understand”. We called IVL 2 days from the latest “Estimated delivery date” to get an update, they said that the shipment was coming in an 18 wheeler and tried to shake us down for more money by saying we would need to get a “shuttle truck” to deliver to our community. When the movers finally did show up, they arrived in a box truck, and the driver said he picked it up two days ago in NY and came straight down. So everything they told us was a flat out lie. Some of our stuff is missing, including two of our televisions, some stuff arrived broken, and 1 of our couch cushions wasn’t even wrapped in blankets and was covered in dirt and grease. I own lots of high-end tools that were covered in rust and there was clearly water damage to my oldest daughters dresser. When we contacted IVL they dumped us off onto the insurance company, who just sent us a letter saying they are only going to cover $108.00 of the lost and damaged costs. Cleaning the couch alone cost $ 200. When we contacted EMS we could only speak with their dispatcher Jay who was more concerned with starting arguments then he was with resolving any issues. Several calls later to both companies and neither is willing to take responsibility, each company refers us back to the other company. We realize that IVL just contracted EMS for our move and doesn’t have direct responsibility for some of these issues, but the fact that they choose to do business with a company like Energy Moving Systems and wont return our phone calls now that the move is done, is a direct reflection on them. Again we have reached out to both companies multiple times and neither is willing to help since we were dumped off to the insurance company. We would like for IVL to take responsibility and reimburse us for some of the damage beyond $108.00, and not default to “the contract” that essentially excuses them for any and all responsibility. Although, again based off our experience so far we do not have high hopes. Read More

Andrew Beatty

2019-11-13

International Van Lines (IVL) used a local mover, Energy Moving Systems (EMS), for our move from CT to TX. Energy Moving Systems showed up and packed our stuff, and then stored it for three months, supposedly in a climate controlled facility, while we found a house in TX. We informed both IVL and EMS of our first available date over 1 month out. Both companies refused to give us a window of when to expect our stuff, which made it impossible to plan a cross-country move, especially when you have two small kids. Once we were informed that our stuff had been loaded on the truck, the “expected” date was pushed back 4 times! Both companies told us our stuff was part of a larger shipment that was headed for Tennessee, and that “this is standard industry practice” and everyone was “sorry for the inconvenience, and they understand”. We called IVL 2 days from the latest “Estimated delivery date” to get an update, they said that the shipment was coming in an 18 wheeler and tried to shake us down for more money by saying we would need to get a “shuttle truck” to deliver to our community. When the movers finally did show up, they arrived in a box truck, and the driver said he picked it up two days ago in NY and came straight down. So everything they told us was a flat out lie. Some of our stuff is missing, including two of our televisions, some stuff arrived broken, and 1 of our couch cushions wasn’t even wrapped in blankets and was covered in dirt and grease. I own lots of high-end tools that were covered in rust and there was clearly water damage to my oldest daughters dresser. When we contacted IVL they dumped us off onto the insurance company, who just sent us a letter saying they are only going to cover $108.00 of the lost and damaged costs. Cleaning the couch alone cost $ 200. When we contacted EMS we could only speak with their dispatcher Jay who was more concerned with starting arguments then he was with resolving any issues. Several calls later to both companies and neither is willing to take responsibility, each company refers us back to the other company. We realize that IVL just contracted EMS for our move and doesn’t have direct responsibility for some of these issues, but the fact that they choose to do business with a company like Energy Moving Systems and wont return our phone calls now that the move is done, is a direct reflection on them. Again we have reached out to both companies multiple times and neither is willing to help since we were dumped off to the insurance company. We would like for IVL to take responsibility and reimburse us for some of the damage beyond $108.00, and not default to “the contract” that essentially excuses them for any and all responsibility. Although, again based off our experience so far we do not have high hopes. Read More

Andrew Beatty

2019-11-13

International Van Lines (IVL) used a local mover, Energy Moving Systems (EMS), for our move from CT to TX. Energy Moving Systems showed up and packed our stuff, and then stored it for three months, supposedly in a climate controlled facility, while we found a house in TX. We informed both IVL and EMS of our first available date over 1 month out. Both companies refused to give us a window of when to expect our stuff, which made it impossible to plan a cross-country move, especially when you have two small kids. Once we were informed that our stuff had been loaded on the truck, the “expected” date was pushed back 4 times! Both companies told us our stuff was part of a larger shipment that was headed for Tennessee, and that “this is standard industry practice” and everyone was “sorry for the inconvenience, and they understand”. We called IVL 2 days from the latest “Estimated delivery date” to get an update, they said that the shipment was coming in an 18 wheeler and tried to shake us down for more money by saying we would need to get a “shuttle truck” to deliver to our community. When the movers finally did show up, they arrived in a box truck, and the driver said he picked it up two days ago in NY and came straight down. So everything they told us was a flat out lie. Some of our stuff is missing, including two of our televisions, some stuff arrived broken, and 1 of our couch cushions wasn’t even wrapped in blankets and was covered in dirt and grease. I own lots of high-end tools that were covered in rust and there was clearly water damage to my oldest daughters dresser. When we contacted IVL they dumped us off onto the insurance company, who just sent us a letter saying they are only going to cover $108.00 of the lost and damaged costs. Cleaning the couch alone cost $ 200. When we contacted EMS we could only speak with their dispatcher Jay who was more concerned with starting arguments then he was with resolving any issues. Several calls later to both companies and neither is willing to take responsibility, each company refers us back to the other company. We realize that IVL just contracted EMS for our move and doesn’t have direct responsibility for some of these issues, but the fact that they choose to do business with a company like Energy Moving Systems and wont return our phone calls now that the move is done, is a direct reflection on them. Again we have reached out to both companies multiple times and neither is willing to help since we were dumped off to the insurance company. We would like for IVL to take responsibility and reimburse us for some of the damage beyond $108.00, and not default to “the contract” that essentially excuses them for any and all responsibility. Although, again based off our experience so far we do not have high hopes. Read More

Andrew Beatty

2019-11-13

International Van Lines (IVL) used a local mover, Energy Moving Systems (EMS), for our move from CT to TX. Energy Moving Systems showed up and packed our stuff, and then stored it for three months, supposedly in a climate controlled facility, while we found a house in TX. We informed both IVL and EMS of our first available date over 1 month out. Both companies refused to give us a window of when to expect our stuff, which made it impossible to plan a cross-country move, especially when you have two small kids. Once we were informed that our stuff had been loaded on the truck, the “expected” date was pushed back 4 times! Both companies told us our stuff was part of a larger shipment that was headed for Tennessee, and that “this is standard industry practice” and everyone was “sorry for the inconvenience, and they understand”. We called IVL 2 days from the latest “Estimated delivery date” to get an update, they said that the shipment was coming in an 18 wheeler and tried to shake us down for more money by saying we would need to get a “shuttle truck” to deliver to our community. When the movers finally did show up, they arrived in a box truck, and the driver said he picked it up two days ago in NY and came straight down. So everything they told us was a flat out lie. Some of our stuff is missing, including two of our televisions, some stuff arrived broken, and 1 of our couch cushions wasn’t even wrapped in blankets and was covered in dirt and grease. I own lots of high-end tools that were covered in rust and there was clearly water damage to my oldest daughters dresser. When we contacted IVL they dumped us off onto the insurance company, who just sent us a letter saying they are only going to cover $108.00 of the lost and damaged costs. Cleaning the couch alone cost $ 200. When we contacted EMS we could only speak with their dispatcher Jay who was more concerned with starting arguments then he was with resolving any issues. Several calls later to both companies and neither is willing to take responsibility, each company refers us back to the other company. We realize that IVL just contracted EMS for our move and doesn’t have direct responsibility for some of these issues, but the fact that they choose to do business with a company like Energy Moving Systems and wont return our phone calls now that the move is done, is a direct reflection on them. Again we have reached out to both companies multiple times and neither is willing to help since we were dumped off to the insurance company. We would like for IVL to take responsibility and reimburse us for some of the damage beyond $108.00, and not default to “the contract” that essentially excuses them for any and all responsibility. Although, again based off our experience so far we do not have high hopes. Read More

Andrew Beatty

2019-11-13

International Van Lines (IVL) used a local mover, Energy Moving Systems (EMS), for our move from CT to TX. Energy Moving Systems showed up and packed our stuff, and then stored it for three months, supposedly in a climate controlled facility, while we found a house in TX. We informed both IVL and EMS of our first available date over 1 month out. Both companies refused to give us a window of when to expect our stuff, which made it impossible to plan a cross-country move, especially when you have two small kids. Once we were informed that our stuff had been loaded on the truck, the “expected” date was pushed back 4 times! Both companies told us our stuff was part of a larger shipment that was headed for Tennessee, and that “this is standard industry practice” and everyone was “sorry for the inconvenience, and they understand”. We called IVL 2 days from the latest “Estimated delivery date” to get an update, they said that the shipment was coming in an 18 wheeler and tried to shake us down for more money by saying we would need to get a “shuttle truck” to deliver to our community. When the movers finally did show up, they arrived in a box truck, and the driver said he picked it up two days ago in NY and came straight down. So everything they told us was a flat out lie. Some of our stuff is missing, including two of our televisions, some stuff arrived broken, and 1 of our couch cushions wasn’t even wrapped in blankets and was covered in dirt and grease. I own lots of high-end tools that were covered in rust and there was clearly water damage to my oldest daughters dresser. When we contacted IVL they dumped us off onto the insurance company, who just sent us a letter saying they are only going to cover $108.00 of the lost and damaged costs. Cleaning the couch alone cost $ 200. When we contacted EMS we could only speak with their dispatcher Jay who was more concerned with starting arguments then he was with resolving any issues. Several calls later to both companies and neither is willing to take responsibility, each company refers us back to the other company. We realize that IVL just contracted EMS for our move and doesn’t have direct responsibility for some of these issues, but the fact that they choose to do business with a company like Energy Moving Systems and wont return our phone calls now that the move is done, is a direct reflection on them. Again we have reached out to both companies multiple times and neither is willing to help since we were dumped off to the insurance company. We would like for IVL to take responsibility and reimburse us for some of the damage beyond $108.00, and not default to “the contract” that essentially excuses them for any and all responsibility. Although, again based off our experience so far we do not have high hopes. Read More

Andrew Beatty

2019-11-13

International Van Lines (IVL) used a local mover, Energy Moving Systems (EMS), for our move from CT to TX. Energy Moving Systems showed up and packed our stuff, and then stored it for three months, supposedly in a climate controlled facility, while we found a house in TX. We informed both IVL and EMS of our first available date over 1 month out. Both companies refused to give us a window of when to expect our stuff, which made it impossible to plan a cross-country move, especially when you have two small kids. Once we were informed that our stuff had been loaded on the truck, the “expected” date was pushed back 4 times! Both companies told us our stuff was part of a larger shipment that was headed for Tennessee, and that “this is standard industry practice” and everyone was “sorry for the inconvenience, and they understand”. We called IVL 2 days from the latest “Estimated delivery date” to get an update, they said that the shipment was coming in an 18 wheeler and tried to shake us down for more money by saying we would need to get a “shuttle truck” to deliver to our community. When the movers finally did show up, they arrived in a box truck, and the driver said he picked it up two days ago in NY and came straight down. So everything they told us was a flat out lie. Some of our stuff is missing, including two of our televisions, some stuff arrived broken, and 1 of our couch cushions wasn’t even wrapped in blankets and was covered in dirt and grease. I own lots of high-end tools that were covered in rust and there was clearly water damage to my oldest daughters dresser. When we contacted IVL they dumped us off onto the insurance company, who just sent us a letter saying they are only going to cover $108.00 of the lost and damaged costs. Cleaning the couch alone cost $ 200. When we contacted EMS we could only speak with their dispatcher Jay who was more concerned with starting arguments then he was with resolving any issues. Several calls later to both companies and neither is willing to take responsibility, each company refers us back to the other company. We realize that IVL just contracted EMS for our move and doesn’t have direct responsibility for some of these issues, but the fact that they choose to do business with a company like Energy Moving Systems and wont return our phone calls now that the move is done, is a direct reflection on them. Again we have reached out to both companies multiple times and neither is willing to help since we were dumped off to the insurance company. We would like for IVL to take responsibility and reimburse us for some of the damage beyond $108.00, and not default to “the contract” that essentially excuses them for any and all responsibility. Although, again based off our experience so far we do not have high hopes. Read More

Fiona L.

Miami, FL

2019-07-01

It had come a total nightmare. The pick up guys showed up over 6 hours late, severely damaged 8 out of 18 pieces furnitures (including expensive TV stand, two leather chairs and dinning table) thanks to their extremely poor wrapping skills, during the trip from Florida to Wisconsin. After I contacted the custom relation, I was accused of SLANDERING the company (because they were so confident that I "cannot prove what actually happened.") and was told that all the damages would still happen anyway no matter how they wrapped the furniture. The saddest thing is that I had to pay $3600 (the estimated price was $3086) for all this crap. Read More

Fiona L.

Miami, FL

2019-07-01

It had come a total nightmare. The pick up guys showed up over 6 hours late, severely damaged 8 out of 18 pieces furnitures (including expensive TV stand, two leather chairs and dinning table) thanks to their extremely poor wrapping skills, during the trip from Florida to Wisconsin. After I contacted the custom relation, I was accused of SLANDERING the company (because they were so confident that I "cannot prove what actually happened.") and was told that all the damages would still happen anyway no matter how they wrapped the furniture. The saddest thing is that I had to pay $3600 (the estimated price was $3086) for all this crap. Read More

Fiona L.

Miami, FL

2019-07-01

It had come a total nightmare. The pick up guys showed up over 6 hours late, severely damaged 8 out of 18 pieces furnitures (including expensive TV stand, two leather chairs and dinning table) thanks to their extremely poor wrapping skills, during the trip from Florida to Wisconsin. After I contacted the custom relation, I was accused of SLANDERING the company (because they were so confident that I "cannot prove what actually happened.") and was told that all the damages would still happen anyway no matter how they wrapped the furniture. The saddest thing is that I had to pay $3600 (the estimated price was $3086) for all this crap. Read More

Fiona L.

Miami, FL

2019-07-01

It had come a total nightmare. The pick up guys showed up over 6 hours late, severely damaged 8 out of 18 pieces furnitures (including expensive TV stand, two leather chairs and dinning table) thanks to their extremely poor wrapping skills, during the trip from Florida to Wisconsin. After I contacted the custom relation, I was accused of SLANDERING the company (because they were so confident that I "cannot prove what actually happened.") and was told that all the damages would still happen anyway no matter how they wrapped the furniture. The saddest thing is that I had to pay $3600 (the estimated price was $3086) for all this crap. Read More

Emily F.

Westerly, RI

2019-02-25

Do NOT, under any circumstances, use these movers. They have to be the worst in the country, and I was stupid enough to pick them. After all, they had glowing reviews on their web page. Should have researched more. They broke and damaged more things than I can list here, from furniture legs completely broken off on multiple items, to glassware carefully packed on boxes marked fragile, to decor items completely smashed. It was so bad, I wondered if they did it on purpose. I gave them 1 star because that's the lowest rating; wish I could have given them negative stars. Learn from my experience! *** For emphasis, don't hire these people!!!!! *** Read More

Emily F.

Westerly, RI

2019-02-25

Do NOT, under any circumstances, use these movers. They have to be the worst in the country, and I was stupid enough to pick them. After all, they had glowing reviews on their web page. Should have researched more. They broke and damaged more things than I can list here, from furniture legs completely broken off on multiple items, to glassware carefully packed on boxes marked fragile, to decor items completely smashed. It was so bad, I wondered if they did it on purpose. I gave them 1 star because that's the lowest rating; wish I could have given them negative stars. Learn from my experience! *** For emphasis, don't hire these people!!!!! *** Read More

Emily F.

Westerly, RI

2019-02-25

Do NOT, under any circumstances, use these movers. They have to be the worst in the country, and I was stupid enough to pick them. After all, they had glowing reviews on their web page. Should have researched more. They broke and damaged more things than I can list here, from furniture legs completely broken off on multiple items, to glassware carefully packed on boxes marked fragile, to decor items completely smashed. It was so bad, I wondered if they did it on purpose. I gave them 1 star because that's the lowest rating; wish I could have given them negative stars. Learn from my experience! *** For emphasis, don't hire these people!!!!! *** Read More

Emily F.

Westerly, RI

2019-02-25

Do NOT, under any circumstances, use these movers. They have to be the worst in the country, and I was stupid enough to pick them. After all, they had glowing reviews on their web page. Should have researched more. They broke and damaged more things than I can list here, from furniture legs completely broken off on multiple items, to glassware carefully packed on boxes marked fragile, to decor items completely smashed. It was so bad, I wondered if they did it on purpose. I gave them 1 star because that's the lowest rating; wish I could have given them negative stars. Learn from my experience! *** For emphasis, don't hire these people!!!!! *** Read More

Jackie K.

Sherborn, MA

2019-01-17

They seemed to be great up until the night before we moved, I had a dedicated contact and she always answered the phone and was polite and courtesy. All that changed when I tried to confirmed our move date, she became exclusive and impossible to reach. Then at 6:00pm the night before the move I finally got a call back from Justin, who said that their van had broken down and they needed an extra $500.They had me between a rock and a hard place. Their whole business model is using contractors so I'm not sure what van of theirs broke. I was then charged exorbitant amounts of money to "pack" the cushions of the couch and wrap the chairs. All in all I paid 50% more than their quote. I should have used UHaul pods. What a mistake!!!!! Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Jenny Bello

2018-12-17

We hired IVL for an international move from Cape May, NJ to Dominican Republic. I believe this is a fairly new company (and I believe the owner is 27), based on my research. So, needless to say I was very skeptical of this company, not necessarily because of the age of the company, but because I know how shady this business can be. 4/5 stars because, well nothing is perfect, and they have to tighten things up a bit. Read below for details. What went well? Communication was great with their representative Nico. He always answered calls and emails. He also knew how skeptical I was and was able to calm my nerves (not easy to do with this crazy move) Punctuality- The movers showed up on time and packed everything nicely with care. We remained with them the entire time. All of our things arrived in perfect condition and on time with no delays. Not one glass or plate broken! *Note* The movers packed our belongings from a storage unit, and we had packed about 70% of our things already. But they arrived with heavy duty boxes and repacked a lot of the things that we hadn't packed properly. They basically tightened and sealed the packing, which was necessary. They were thorough and efficient. They didn't waste 1 minute! What went wrong: I highly recommend you visually inspect the container and be there when the movers arrive and pack. The container had a hole and we reported it to IVL, and were ready to file a claim had any of our things gotten damaged on the journey. Luckily they did not. But, when I reported the hole in the container to IVL, they said they were not responsible because I allowed the shipment to go knowing there was a hole in the container. They would have gotten another container, and that would've taken time to do. Yet, I was flying out to the Dominican Republic the next day and could not cancel my flight for an error on their part. After paying IVL and insurance for my valuable items over $15,000, NO, that does NOT fall on the customer, but rather the company & insurance for not doing a visual assessment of the container for the customer. I highly suggest taking pictures of EVERYTHING for proof. My husband is a marine surveyor/inspector which is the reason for an entire file with hundreds of photos of the move, items shipped. Including the seal and license plates.... everything. (I've attached photos of the holes in the container) Once it's sealed, let it go and wait to see it all at it's destination. Other than that hiccup, I was glad to have chosen IVL. Read More

Trish G

2018-12-04

My husband and I had to move from Denver to Philadelphia because my mother-in-law was diagnosed with terminal bone cancer. With news of our mother plus receiving new jobs back East we wanted to find the most highly rated moving service no matter what the cost to not have to deal with any more stress. This all happened in August but we have not wanted to go back to this place of anger but we believe it is important for consumers to hear our experience...IVL may do great work in the state of Florida but we could not have been treated more poorly. They hired a third party company (SAFE WAY MOVING). They assured us we were in good hands but it could not have been more horrific of a situation. The movers were great upon arrival even though it ended up costing WAY more than we were quoted but the nightmare began when our things were delivered. They opened the side and our possessions were literally crumbled into one ball in the trailer. We were the last stop and they did not have moving dividers or anything holding our possessions in place. EVERYTHING was damaged. We were speechless...the staff unloading said that this was the worst they had ever seen with damaged possessions and then they continued to tell my husband and I about how poorly they were treated by the driver and how he stole their tips. When we confronted the driver calmly he was extremely rude and unprofessional just like his staff and they left without delivering our things into our warehouse. When we called we spoke with Jeremy Smith, he basically told us that we were out of luck because of the type of insurance we had and he did not even want to know what happened with our situation or even care to follow up with us nor did he offer any compensation. Moreover, we just wanted them find another third party company and to care about families in the future so they did not have to ever go through we had to AND THEY DID NOT CARE. International Van Lines need to do better research with the companies they dispatch it was probably the cheapest for them which then the customers have to suffer with poor service. DO YOUR DUE DILIGENCE AND LOOK ELSEWHERE. Read More

Trish G

2018-12-04

My husband and I had to move from Denver to Philadelphia because my mother-in-law was diagnosed with terminal bone cancer. With news of our mother plus receiving new jobs back East we wanted to find the most highly rated moving service no matter what the cost to not have to deal with any more stress. This all happened in August but we have not wanted to go back to this place of anger but we believe it is important for consumers to hear our experience...IVL may do great work in the state of Florida but we could not have been treated more poorly. They hired a third party company (SAFE WAY MOVING). They assured us we were in good hands but it could not have been more horrific of a situation. The movers were great upon arrival even though it ended up costing WAY more than we were quoted but the nightmare began when our things were delivered. They opened the side and our possessions were literally crumbled into one ball in the trailer. We were the last stop and they did not have moving dividers or anything holding our possessions in place. EVERYTHING was damaged. We were speechless...the staff unloading said that this was the worst they had ever seen with damaged possessions and then they continued to tell my husband and I about how poorly they were treated by the driver and how he stole their tips. When we confronted the driver calmly he was extremely rude and unprofessional just like his staff and they left without delivering our things into our warehouse. When we called we spoke with Jeremy Smith, he basically told us that we were out of luck because of the type of insurance we had and he did not even want to know what happened with our situation or even care to follow up with us nor did he offer any compensation. Moreover, we just wanted them find another third party company and to care about families in the future so they did not have to ever go through we had to AND THEY DID NOT CARE. International Van Lines need to do better research with the companies they dispatch it was probably the cheapest for them which then the customers have to suffer with poor service. DO YOUR DUE DILIGENCE AND LOOK ELSEWHERE. Read More

Brendan K.

Queens, NY

2018-10-28

If you're reading this post please know that I generally don't post bad reviews. You can check out my Yelp and see. I'm a social worker that runs programs to treat drug addiction and only want to support anyone who might be facing a tough choice with regard to moving as it's my calling to 'help'. To put it simply This company took advantage of my 74 year old parents who had a moving horror story that I hope never happens to anyone else, and I think others should learn from our mistakes. My parents were moving from North Carolina to Colorado scheduled to pack and ship by IVL on 9/16 and deliver to Colorado on 10/2. The original estimate done by phone by United Van Lines was for approximately $9000. After horrible service, trucks that broke down, crews that came late, or didn't come at all, the crew finally finished packing and loading on 9/21 at 3AM. (4 days to move a 2 bedroom house!), and the cost of the move more than doubled to $19,000. The belongings didn't reach Colorado until 10/19 (17 days past scheduled CO delivery) Moving can be stressful enough. Here are 3 reasons to never give this company your business; 1. A disclaimer signed electronically during the phone call protects them and they are free to hike up your estimate to 110% of the original estimate. Please be sure to look up the 110% law. I have moved from NY to CA 2x and have never worked with any moving company that wouldn't come out to physically inspect the items to have a more accurate estimate. All legitimate moving companies that I have contacted have said that this is a highly unethical practice and this can lead to these grossly underestimated BINDING moving estimates. Let's be clear if the estimate were not the lowest my parents would've used another company. My father took detailed notes about what he told them by phone. No surprise that the new bill was just around 110% of the old. 2. Horrible Service-The actual horrible moving company that will handle your belongings is not even International Van Lines, it's a 3rd party named American Family movers and is based in GA. They don't have a website(google them), they don't appear to be a legitimate business, and their owner uses a gmail account and a New York City cell phone number. I'm not making this up- it's shady. The movers broke a bed frame (hard to do), added unnecessary wardrobe boxes with no large items and no clothes in the wardrobe boxes and left over 12 inches of space in the boxes (fraudulent extra cubic feet) Day 1: Movers showed up after. lunch on moving day. Day 2: The truck broke down on day 2 and they did not come out at all. Day 3: A full crew came back on day 3 (only full day) Day 4: the crew showed up at 6pm and had to finish packing and moving in the dark using their cell phone as lights. 3. Not just bad service- also the Worst customer service We've ever experienced. Not bad- the worst. - Both my father and I were hung up on several times and we are pretty mild mannered people. It seems like when they didn't want to respond they just put us on hold or transferred us, then we were hung up on. - On day 1 and 2, my father left an email and 2 voicemails to International complaining and asking for an explanation. No response for over a week. - my father didn't receive the inventory list or bill of laden for over a week, and there was no clear explanation for why the price increased over 100%. It then took American Family over a week to call my father back about the delivery. - Finally after writing an online Yelp post about a week after the horrible experience and after trying to contact them Frank from IVL called me and asked me to take the Yelp posting down, and that he would look into the issue. His words "As a show of good faith it would mean a lot to the CEO if you took the post down so that we can negotiate". I took the posting down. They still didn't respond to us for over a week. - We finally received word back on 10/11 (25 days after scheduled pickup) that there was an error made and that they would knock off $4500 off of our bill. No explanation how and why. - 10/11 Frank emailed me (attached photo) and said he would work something out for our troubles. I requested directly that my parents should be reimbursed for expenses accrued due to the late delivery. My parents stayed in a hotel from 10/2 to 10/19 waiting for their belongings to arrive. - it's 10/28 and no response Read More

Brendan K.

Queens, NY

2018-10-28

If you're reading this post please know that I generally don't post bad reviews. You can check out my Yelp and see. I'm a social worker that runs programs to treat drug addiction and only want to support anyone who might be facing a tough choice with regard to moving as it's my calling to 'help'. To put it simply This company took advantage of my 74 year old parents who had a moving horror story that I hope never happens to anyone else, and I think others should learn from our mistakes. My parents were moving from North Carolina to Colorado scheduled to pack and ship by IVL on 9/16 and deliver to Colorado on 10/2. The original estimate done by phone by United Van Lines was for approximately $9000. After horrible service, trucks that broke down, crews that came late, or didn't come at all, the crew finally finished packing and loading on 9/21 at 3AM. (4 days to move a 2 bedroom house!), and the cost of the move more than doubled to $19,000. The belongings didn't reach Colorado until 10/19 (17 days past scheduled CO delivery) Moving can be stressful enough. Here are 3 reasons to never give this company your business; 1. A disclaimer signed electronically during the phone call protects them and they are free to hike up your estimate to 110% of the original estimate. Please be sure to look up the 110% law. I have moved from NY to CA 2x and have never worked with any moving company that wouldn't come out to physically inspect the items to have a more accurate estimate. All legitimate moving companies that I have contacted have said that this is a highly unethical practice and this can lead to these grossly underestimated BINDING moving estimates. Let's be clear if the estimate were not the lowest my parents would've used another company. My father took detailed notes about what he told them by phone. No surprise that the new bill was just around 110% of the old. 2. Horrible Service-The actual horrible moving company that will handle your belongings is not even International Van Lines, it's a 3rd party named American Family movers and is based in GA. They don't have a website(google them), they don't appear to be a legitimate business, and their owner uses a gmail account and a New York City cell phone number. I'm not making this up- it's shady. The movers broke a bed frame (hard to do), added unnecessary wardrobe boxes with no large items and no clothes in the wardrobe boxes and left over 12 inches of space in the boxes (fraudulent extra cubic feet) Day 1: Movers showed up after. lunch on moving day. Day 2: The truck broke down on day 2 and they did not come out at all. Day 3: A full crew came back on day 3 (only full day) Day 4: the crew showed up at 6pm and had to finish packing and moving in the dark using their cell phone as lights. 3. Not just bad service- also the Worst customer service We've ever experienced. Not bad- the worst. - Both my father and I were hung up on several times and we are pretty mild mannered people. It seems like when they didn't want to respond they just put us on hold or transferred us, then we were hung up on. - On day 1 and 2, my father left an email and 2 voicemails to International complaining and asking for an explanation. No response for over a week. - my father didn't receive the inventory list or bill of laden for over a week, and there was no clear explanation for why the price increased over 100%. It then took American Family over a week to call my father back about the delivery. - Finally after writing an online Yelp post about a week after the horrible experience and after trying to contact them Frank from IVL called me and asked me to take the Yelp posting down, and that he would look into the issue. His words "As a show of good faith it would mean a lot to the CEO if you took the post down so that we can negotiate". I took the posting down. They still didn't respond to us for over a week. - We finally received word back on 10/11 (25 days after scheduled pickup) that there was an error made and that they would knock off $4500 off of our bill. No explanation how and why. - 10/11 Frank emailed me (attached photo) and said he would work something out for our troubles. I requested directly that my parents should be reimbursed for expenses accrued due to the late delivery. My parents stayed in a hotel from 10/2 to 10/19 waiting for their belongings to arrive. - it's 10/28 and no response Read More

Brendan K.

Queens, NY

2018-10-28

If you're reading this post please know that I generally don't post bad reviews. You can check out my Yelp and see. I'm a social worker that runs programs to treat drug addiction and only want to support anyone who might be facing a tough choice with regard to moving as it's my calling to 'help'. To put it simply This company took advantage of my 74 year old parents who had a moving horror story that I hope never happens to anyone else, and I think others should learn from our mistakes. My parents were moving from North Carolina to Colorado scheduled to pack and ship by IVL on 9/16 and deliver to Colorado on 10/2. The original estimate done by phone by United Van Lines was for approximately $9000. After horrible service, trucks that broke down, crews that came late, or didn't come at all, the crew finally finished packing and loading on 9/21 at 3AM. (4 days to move a 2 bedroom house!), and the cost of the move more than doubled to $19,000. The belongings didn't reach Colorado until 10/19 (17 days past scheduled CO delivery) Moving can be stressful enough. Here are 3 reasons to never give this company your business; 1. A disclaimer signed electronically during the phone call protects them and they are free to hike up your estimate to 110% of the original estimate. Please be sure to look up the 110% law. I have moved from NY to CA 2x and have never worked with any moving company that wouldn't come out to physically inspect the items to have a more accurate estimate. All legitimate moving companies that I have contacted have said that this is a highly unethical practice and this can lead to these grossly underestimated BINDING moving estimates. Let's be clear if the estimate were not the lowest my parents would've used another company. My father took detailed notes about what he told them by phone. No surprise that the new bill was just around 110% of the old. 2. Horrible Service-The actual horrible moving company that will handle your belongings is not even International Van Lines, it's a 3rd party named American Family movers and is based in GA. They don't have a website(google them), they don't appear to be a legitimate business, and their owner uses a gmail account and a New York City cell phone number. I'm not making this up- it's shady. The movers broke a bed frame (hard to do), added unnecessary wardrobe boxes with no large items and no clothes in the wardrobe boxes and left over 12 inches of space in the boxes (fraudulent extra cubic feet) Day 1: Movers showed up after. lunch on moving day. Day 2: The truck broke down on day 2 and they did not come out at all. Day 3: A full crew came back on day 3 (only full day) Day 4: the crew showed up at 6pm and had to finish packing and moving in the dark using their cell phone as lights. 3. Not just bad service- also the Worst customer service We've ever experienced. Not bad- the worst. - Both my father and I were hung up on several times and we are pretty mild mannered people. It seems like when they didn't want to respond they just put us on hold or transferred us, then we were hung up on. - On day 1 and 2, my father left an email and 2 voicemails to International complaining and asking for an explanation. No response for over a week. - my father didn't receive the inventory list or bill of laden for over a week, and there was no clear explanation for why the price increased over 100%. It then took American Family over a week to call my father back about the delivery. - Finally after writing an online Yelp post about a week after the horrible experience and after trying to contact them Frank from IVL called me and asked me to take the Yelp posting down, and that he would look into the issue. His words "As a show of good faith it would mean a lot to the CEO if you took the post down so that we can negotiate". I took the posting down. They still didn't respond to us for over a week. - We finally received word back on 10/11 (25 days after scheduled pickup) that there was an error made and that they would knock off $4500 off of our bill. No explanation how and why. - 10/11 Frank emailed me (attached photo) and said he would work something out for our troubles. I requested directly that my parents should be reimbursed for expenses accrued due to the late delivery. My parents stayed in a hotel from 10/2 to 10/19 waiting for their belongings to arrive. - it's 10/28 and no response Read More

Brendan K.

Queens, NY

2018-10-28

If you're reading this post please know that I generally don't post bad reviews. You can check out my Yelp and see. I'm a social worker that runs programs to treat drug addiction and only want to support anyone who might be facing a tough choice with regard to moving as it's my calling to 'help'. To put it simply This company took advantage of my 74 year old parents who had a moving horror story that I hope never happens to anyone else, and I think others should learn from our mistakes. My parents were moving from North Carolina to Colorado scheduled to pack and ship by IVL on 9/16 and deliver to Colorado on 10/2. The original estimate done by phone by United Van Lines was for approximately $9000. After horrible service, trucks that broke down, crews that came late, or didn't come at all, the crew finally finished packing and loading on 9/21 at 3AM. (4 days to move a 2 bedroom house!), and the cost of the move more than doubled to $19,000. The belongings didn't reach Colorado until 10/19 (17 days past scheduled CO delivery) Moving can be stressful enough. Here are 3 reasons to never give this company your business; 1. A disclaimer signed electronically during the phone call protects them and they are free to hike up your estimate to 110% of the original estimate. Please be sure to look up the 110% law. I have moved from NY to CA 2x and have never worked with any moving company that wouldn't come out to physically inspect the items to have a more accurate estimate. All legitimate moving companies that I have contacted have said that this is a highly unethical practice and this can lead to these grossly underestimated BINDING moving estimates. Let's be clear if the estimate were not the lowest my parents would've used another company. My father took detailed notes about what he told them by phone. No surprise that the new bill was just around 110% of the old. 2. Horrible Service-The actual horrible moving company that will handle your belongings is not even International Van Lines, it's a 3rd party named American Family movers and is based in GA. They don't have a website(google them), they don't appear to be a legitimate business, and their owner uses a gmail account and a New York City cell phone number. I'm not making this up- it's shady. The movers broke a bed frame (hard to do), added unnecessary wardrobe boxes with no large items and no clothes in the wardrobe boxes and left over 12 inches of space in the boxes (fraudulent extra cubic feet) Day 1: Movers showed up after. lunch on moving day. Day 2: The truck broke down on day 2 and they did not come out at all. Day 3: A full crew came back on day 3 (only full day) Day 4: the crew showed up at 6pm and had to finish packing and moving in the dark using their cell phone as lights. 3. Not just bad service- also the Worst customer service We've ever experienced. Not bad- the worst. - Both my father and I were hung up on several times and we are pretty mild mannered people. It seems like when they didn't want to respond they just put us on hold or transferred us, then we were hung up on. - On day 1 and 2, my father left an email and 2 voicemails to International complaining and asking for an explanation. No response for over a week. - my father didn't receive the inventory list or bill of laden for over a week, and there was no clear explanation for why the price increased over 100%. It then took American Family over a week to call my father back about the delivery. - Finally after writing an online Yelp post about a week after the horrible experience and after trying to contact them Frank from IVL called me and asked me to take the Yelp posting down, and that he would look into the issue. His words "As a show of good faith it would mean a lot to the CEO if you took the post down so that we can negotiate". I took the posting down. They still didn't respond to us for over a week. - We finally received word back on 10/11 (25 days after scheduled pickup) that there was an error made and that they would knock off $4500 off of our bill. No explanation how and why. - 10/11 Frank emailed me (attached photo) and said he would work something out for our troubles. I requested directly that my parents should be reimbursed for expenses accrued due to the late delivery. My parents stayed in a hotel from 10/2 to 10/19 waiting for their belongings to arrive. - it's 10/28 and no response Read More

Phillip W.

Chesapeake, VA

2018-10-01

8/26/2018 We used International Van Lines for our move from Virginia to Texas. They were awful! Pickup was ok. Delivery was horrible. I called to give them a delivery window only to be ignored and finally told we will deliver your furniture sometime within 30 days. They refused to answer calls or return messages. They finally called to say they were loading the truck and coming this way. Then the truck broke down for two business days and the weekend. When they finally arrived, the driver tried to add fees for walking the furniture down the driveway. Apparently, the driver hired temp workers to move the furniture into the house at which point he went back to the truck and stayed. No one supervised the delivery. The movers knocked a hole in the foyer wall and stacked furniture in the rooms without unpacking. We soon discovered that our furniture was water damaged and molded. When the blankets came off everything was covered with mold. Mattresses and box springs were multicolored with mold. Pictures and mirrors were broken. Linens and clothes were water stained. Everything smelled of mold and mildew. Paint was peeling off of the furniture. A leg was torn off a writing desk. The computer, televisions, printer, and clocks are all damaged beyond repair. Sterling silver is missing from the place settings. Items from our inventory are completely missing and we receive other peoples items (Kahseam, I have your summer clothes). We had to move everything back out of the house for fear of getting ill. International Van Lines has yet to admit fault. Their response to say the were sorry and fill out the claim form so they can review them. They have yet to make an effort at restitution. They will not answer or return calls. Run from these people. Read More

Phillip W.

Chesapeake, VA

2018-10-01

8/26/2018 We used International Van Lines for our move from Virginia to Texas. They were awful! Pickup was ok. Delivery was horrible. I called to give them a delivery window only to be ignored and finally told we will deliver your furniture sometime within 30 days. They refused to answer calls or return messages. They finally called to say they were loading the truck and coming this way. Then the truck broke down for two business days and the weekend. When they finally arrived, the driver tried to add fees for walking the furniture down the driveway. Apparently, the driver hired temp workers to move the furniture into the house at which point he went back to the truck and stayed. No one supervised the delivery. The movers knocked a hole in the foyer wall and stacked furniture in the rooms without unpacking. We soon discovered that our furniture was water damaged and molded. When the blankets came off everything was covered with mold. Mattresses and box springs were multicolored with mold. Pictures and mirrors were broken. Linens and clothes were water stained. Everything smelled of mold and mildew. Paint was peeling off of the furniture. A leg was torn off a writing desk. The computer, televisions, printer, and clocks are all damaged beyond repair. Sterling silver is missing from the place settings. Items from our inventory are completely missing and we receive other peoples items (Kahseam, I have your summer clothes). We had to move everything back out of the house for fear of getting ill. International Van Lines has yet to admit fault. Their response to say the were sorry and fill out the claim form so they can review them. They have yet to make an effort at restitution. They will not answer or return calls. Run from these people. Read More

Phillip W.

Chesapeake, VA

2018-10-01

8/26/2018 We used International Van Lines for our move from Virginia to Texas. They were awful! Pickup was ok. Delivery was horrible. I called to give them a delivery window only to be ignored and finally told we will deliver your furniture sometime within 30 days. They refused to answer calls or return messages. They finally called to say they were loading the truck and coming this way. Then the truck broke down for two business days and the weekend. When they finally arrived, the driver tried to add fees for walking the furniture down the driveway. Apparently, the driver hired temp workers to move the furniture into the house at which point he went back to the truck and stayed. No one supervised the delivery. The movers knocked a hole in the foyer wall and stacked furniture in the rooms without unpacking. We soon discovered that our furniture was water damaged and molded. When the blankets came off everything was covered with mold. Mattresses and box springs were multicolored with mold. Pictures and mirrors were broken. Linens and clothes were water stained. Everything smelled of mold and mildew. Paint was peeling off of the furniture. A leg was torn off a writing desk. The computer, televisions, printer, and clocks are all damaged beyond repair. Sterling silver is missing from the place settings. Items from our inventory are completely missing and we receive other peoples items (Kahseam, I have your summer clothes). We had to move everything back out of the house for fear of getting ill. International Van Lines has yet to admit fault. Their response to say the were sorry and fill out the claim form so they can review them. They have yet to make an effort at restitution. They will not answer or return calls. Run from these people. Read More

Phillip W.

Chesapeake, VA

2018-10-01

8/26/2018 We used International Van Lines for our move from Virginia to Texas. They were awful! Pickup was ok. Delivery was horrible. I called to give them a delivery window only to be ignored and finally told we will deliver your furniture sometime within 30 days. They refused to answer calls or return messages. They finally called to say they were loading the truck and coming this way. Then the truck broke down for two business days and the weekend. When they finally arrived, the driver tried to add fees for walking the furniture down the driveway. Apparently, the driver hired temp workers to move the furniture into the house at which point he went back to the truck and stayed. No one supervised the delivery. The movers knocked a hole in the foyer wall and stacked furniture in the rooms without unpacking. We soon discovered that our furniture was water damaged and molded. When the blankets came off everything was covered with mold. Mattresses and box springs were multicolored with mold. Pictures and mirrors were broken. Linens and clothes were water stained. Everything smelled of mold and mildew. Paint was peeling off of the furniture. A leg was torn off a writing desk. The computer, televisions, printer, and clocks are all damaged beyond repair. Sterling silver is missing from the place settings. Items from our inventory are completely missing and we receive other peoples items (Kahseam, I have your summer clothes). We had to move everything back out of the house for fear of getting ill. International Van Lines has yet to admit fault. Their response to say the were sorry and fill out the claim form so they can review them. They have yet to make an effort at restitution. They will not answer or return calls. Run from these people. Read More

Marcelo C.

Sacramento, CA

2018-02-15

Long story short: unreliable and dishonest service. When looking for a long distance moving company I was contacted by IVL representative, George, who was very eager to get hired to do my move from NY to CA. He called me several times. He assured me IVL had their own drivers and crew, who would pick up and deliver my items, which made me think IVL would be a better choice. I signed the contract and payed the deposit. Moving day arrived and driver alone shows up at my door. The driver was extremely rude. The crew was 100% sub-contracted and arrived hours later. They packed my items and started loading the truck. They were rushing (due to late start) and not handling boxes and furniture with needed care. The worse part was receiving my items in California. A sub-contracted driver and crew delivered the items. Many items are damaged and over 10 labeled items are missing, including collectible pieces, a 65" plasma TV and multimedia equipment. Please look at the photos of my damaged items if you are planning to hire this company. Read More

Marcelo C.

Sacramento, CA

2018-02-15

Long story short: unreliable and dishonest service. When looking for a long distance moving company I was contacted by IVL representative, George, who was very eager to get hired to do my move from NY to CA. He called me several times. He assured me IVL had their own drivers and crew, who would pick up and deliver my items, which made me think IVL would be a better choice. I signed the contract and payed the deposit. Moving day arrived and driver alone shows up at my door. The driver was extremely rude. The crew was 100% sub-contracted and arrived hours later. They packed my items and started loading the truck. They were rushing (due to late start) and not handling boxes and furniture with needed care. The worse part was receiving my items in California. A sub-contracted driver and crew delivered the items. Many items are damaged and over 10 labeled items are missing, including collectible pieces, a 65" plasma TV and multimedia equipment. Please look at the photos of my damaged items if you are planning to hire this company. Read More

Marcelo C.

Sacramento, CA

2018-02-15

Long story short: unreliable and dishonest service. When looking for a long distance moving company I was contacted by IVL representative, George, who was very eager to get hired to do my move from NY to CA. He called me several times. He assured me IVL had their own drivers and crew, who would pick up and deliver my items, which made me think IVL would be a better choice. I signed the contract and payed the deposit. Moving day arrived and driver alone shows up at my door. The driver was extremely rude. The crew was 100% sub-contracted and arrived hours later. They packed my items and started loading the truck. They were rushing (due to late start) and not handling boxes and furniture with needed care. The worse part was receiving my items in California. A sub-contracted driver and crew delivered the items. Many items are damaged and over 10 labeled items are missing, including collectible pieces, a 65" plasma TV and multimedia equipment. Please look at the photos of my damaged items if you are planning to hire this company. Read More

Marcelo C.

Sacramento, CA

2018-02-15

Long story short: unreliable and dishonest service. When looking for a long distance moving company I was contacted by IVL representative, George, who was very eager to get hired to do my move from NY to CA. He called me several times. He assured me IVL had their own drivers and crew, who would pick up and deliver my items, which made me think IVL would be a better choice. I signed the contract and payed the deposit. Moving day arrived and driver alone shows up at my door. The driver was extremely rude. The crew was 100% sub-contracted and arrived hours later. They packed my items and started loading the truck. They were rushing (due to late start) and not handling boxes and furniture with needed care. The worse part was receiving my items in California. A sub-contracted driver and crew delivered the items. Many items are damaged and over 10 labeled items are missing, including collectible pieces, a 65" plasma TV and multimedia equipment. Please look at the photos of my damaged items if you are planning to hire this company. Read More

Ann Margaret Skalski

2017-03-23

It has almost been 1 year since I moved cross country. Not a day goes by where I don't feel abused and taken advantage of by IVL. They broke my most precious items, stole all my antique silver, lost boxes and destroyed lamps, planters, mirrors and more. I paid them almost $10,000 and treated them ALL with respect and kindness. Once the first group of movers left my house all correspondence and service went downhill. Delivery was made by driver and team that had no idea what they were even moving. Stickers weren't on boxes...other people's boxes were delivered to us! They had no inventory list. Boxes did not correspond to my list. Every chair they packed was damaged. Lamps smashed, boxes crushed, my starburst mirror was moved standing up with no protection. It goes on and on. Absolutely the most deceptive movers ever! I do not recommend them! I am sure the people in Florida answering the phone are respectable but my items were damaged and lost with very little remorse on their end. I had to write multiple letters and threaten a law suit to receive any attention. Then had to deal with rude insurance company that made mistakes. Truly the most terrible experience. Read More

Ann Margaret Skalski

2017-03-23

It has almost been 1 year since I moved cross country. Not a day goes by where I don't feel abused and taken advantage of by IVL. They broke my most precious items, stole all my antique silver, lost boxes and destroyed lamps, planters, mirrors and more. I paid them almost $10,000 and treated them ALL with respect and kindness. Once the first group of movers left my house all correspondence and service went downhill. Delivery was made by driver and team that had no idea what they were even moving. Stickers weren't on boxes...other people's boxes were delivered to us! They had no inventory list. Boxes did not correspond to my list. Every chair they packed was damaged. Lamps smashed, boxes crushed, my starburst mirror was moved standing up with no protection. It goes on and on. Absolutely the most deceptive movers ever! I do not recommend them! I am sure the people in Florida answering the phone are respectable but my items were damaged and lost with very little remorse on their end. I had to write multiple letters and threaten a law suit to receive any attention. Then had to deal with rude insurance company that made mistakes. Truly the most terrible experience. Read More

Ann Margaret Skalski

2017-03-23

It has almost been 1 year since I moved cross country. Not a day goes by where I don't feel abused and taken advantage of by IVL. They broke my most precious items, stole all my antique silver, lost boxes and destroyed lamps, planters, mirrors and more. I paid them almost $10,000 and treated them ALL with respect and kindness. Once the first group of movers left my house all correspondence and service went downhill. Delivery was made by driver and team that had no idea what they were even moving. Stickers weren't on boxes...other people's boxes were delivered to us! They had no inventory list. Boxes did not correspond to my list. Every chair they packed was damaged. Lamps smashed, boxes crushed, my starburst mirror was moved standing up with no protection. It goes on and on. Absolutely the most deceptive movers ever! I do not recommend them! I am sure the people in Florida answering the phone are respectable but my items were damaged and lost with very little remorse on their end. I had to write multiple letters and threaten a law suit to receive any attention. Then had to deal with rude insurance company that made mistakes. Truly the most terrible experience. Read More

Ann Margaret Skalski

2017-03-23

It has almost been 1 year since I moved cross country. Not a day goes by where I don't feel abused and taken advantage of by IVL. They broke my most precious items, stole all my antique silver, lost boxes and destroyed lamps, planters, mirrors and more. I paid them almost $10,000 and treated them ALL with respect and kindness. Once the first group of movers left my house all correspondence and service went downhill. Delivery was made by driver and team that had no idea what they were even moving. Stickers weren't on boxes...other people's boxes were delivered to us! They had no inventory list. Boxes did not correspond to my list. Every chair they packed was damaged. Lamps smashed, boxes crushed, my starburst mirror was moved standing up with no protection. It goes on and on. Absolutely the most deceptive movers ever! I do not recommend them! I am sure the people in Florida answering the phone are respectable but my items were damaged and lost with very little remorse on their end. I had to write multiple letters and threaten a law suit to receive any attention. Then had to deal with rude insurance company that made mistakes. Truly the most terrible experience. Read More

Ann Margaret Skalski

2017-03-23

It has almost been 1 year since I moved cross country. Not a day goes by where I don't feel abused and taken advantage of by IVL. They broke my most precious items, stole all my antique silver, lost boxes and destroyed lamps, planters, mirrors and more. I paid them almost $10,000 and treated them ALL with respect and kindness. Once the first group of movers left my house all correspondence and service went downhill. Delivery was made by driver and team that had no idea what they were even moving. Stickers weren't on boxes...other people's boxes were delivered to us! They had no inventory list. Boxes did not correspond to my list. Every chair they packed was damaged. Lamps smashed, boxes crushed, my starburst mirror was moved standing up with no protection. It goes on and on. Absolutely the most deceptive movers ever! I do not recommend them! I am sure the people in Florida answering the phone are respectable but my items were damaged and lost with very little remorse on their end. I had to write multiple letters and threaten a law suit to receive any attention. Then had to deal with rude insurance company that made mistakes. Truly the most terrible experience. Read More

Ann Margaret Skalski

2017-03-23

It has almost been 1 year since I moved cross country. Not a day goes by where I don't feel abused and taken advantage of by IVL. They broke my most precious items, stole all my antique silver, lost boxes and destroyed lamps, planters, mirrors and more. I paid them almost $10,000 and treated them ALL with respect and kindness. Once the first group of movers left my house all correspondence and service went downhill. Delivery was made by driver and team that had no idea what they were even moving. Stickers weren't on boxes...other people's boxes were delivered to us! They had no inventory list. Boxes did not correspond to my list. Every chair they packed was damaged. Lamps smashed, boxes crushed, my starburst mirror was moved standing up with no protection. It goes on and on. Absolutely the most deceptive movers ever! I do not recommend them! I am sure the people in Florida answering the phone are respectable but my items were damaged and lost with very little remorse on their end. I had to write multiple letters and threaten a law suit to receive any attention. Then had to deal with rude insurance company that made mistakes. Truly the most terrible experience. Read More

Ann Margaret Skalski

2017-03-23

It has almost been 1 year since I moved cross country. Not a day goes by where I don't feel abused and taken advantage of by IVL. They broke my most precious items, stole all my antique silver, lost boxes and destroyed lamps, planters, mirrors and more. I paid them almost $10,000 and treated them ALL with respect and kindness. Once the first group of movers left my house all correspondence and service went downhill. Delivery was made by driver and team that had no idea what they were even moving. Stickers weren't on boxes...other people's boxes were delivered to us! They had no inventory list. Boxes did not correspond to my list. Every chair they packed was damaged. Lamps smashed, boxes crushed, my starburst mirror was moved standing up with no protection. It goes on and on. Absolutely the most deceptive movers ever! I do not recommend them! I am sure the people in Florida answering the phone are respectable but my items were damaged and lost with very little remorse on their end. I had to write multiple letters and threaten a law suit to receive any attention. Then had to deal with rude insurance company that made mistakes. Truly the most terrible experience. Read More

Ann Margaret Skalski

2017-03-23

It has almost been 1 year since I moved cross country. Not a day goes by where I don't feel abused and taken advantage of by IVL. They broke my most precious items, stole all my antique silver, lost boxes and destroyed lamps, planters, mirrors and more. I paid them almost $10,000 and treated them ALL with respect and kindness. Once the first group of movers left my house all correspondence and service went downhill. Delivery was made by driver and team that had no idea what they were even moving. Stickers weren't on boxes...other people's boxes were delivered to us! They had no inventory list. Boxes did not correspond to my list. Every chair they packed was damaged. Lamps smashed, boxes crushed, my starburst mirror was moved standing up with no protection. It goes on and on. Absolutely the most deceptive movers ever! I do not recommend them! I am sure the people in Florida answering the phone are respectable but my items were damaged and lost with very little remorse on their end. I had to write multiple letters and threaten a law suit to receive any attention. Then had to deal with rude insurance company that made mistakes. Truly the most terrible experience. Read More

H S

2017-01-05

I hired International Van Lines to move my family from Portland to Austin. I would have chosen 0 stars if it was available. International Van Lines subcontracted our job to an unprofessional contractor/trucker who not only delayed the pick-up date by one day in the last minute, he also jacked up the price on the day of the move by more than $2000 and then tacked on a $500 packing service charge! This was a scam and we were the hostages. The real nightmare started when our stuff was delivered in Austin at a storage facility. The trucker had four helpers at the pick-up day but only hired two people at delivery time. He then promptly fired one on the spot claiming that he was lazy! Because of this I was forced to stay at the storage entrance to keep the key-coded door open. They dumped stuff into the storage units so that I did not have the chance to discover all the damage to most of my furniture. A few months later, when I opened some of the boxes, I discovered many broken plastic containers along with smashed pottery, glasses and plates even inside apparently undamaged boxes. It was obvious that the movers threw or dropped these boxes because they didn't give a damn. Initially I took pictures of damaged items but eventually stopped because there were just too many broken things! We just opened our wine glass box for the holiday and guess what! BROKEN! I have contacted International Van Lines many times after discovering the damaged goods and while at first they gave a token apology they pointed me to the contractor who remained completely silent. I am going to share a small fraction of the pictures I took of my broken stuff to let you make your own judgement. International Van Lines, you not only damaged my family's property, you also damaged our emotional attachment to many irreplaceable pieces. Read More

H S

2017-01-05

I hired International Van Lines to move my family from Portland to Austin. I would have chosen 0 stars if it was available. International Van Lines subcontracted our job to an unprofessional contractor/trucker who not only delayed the pick-up date by one day in the last minute, he also jacked up the price on the day of the move by more than $2000 and then tacked on a $500 packing service charge! This was a scam and we were the hostages. The real nightmare started when our stuff was delivered in Austin at a storage facility. The trucker had four helpers at the pick-up day but only hired two people at delivery time. He then promptly fired one on the spot claiming that he was lazy! Because of this I was forced to stay at the storage entrance to keep the key-coded door open. They dumped stuff into the storage units so that I did not have the chance to discover all the damage to most of my furniture. A few months later, when I opened some of the boxes, I discovered many broken plastic containers along with smashed pottery, glasses and plates even inside apparently undamaged boxes. It was obvious that the movers threw or dropped these boxes because they didn't give a damn. Initially I took pictures of damaged items but eventually stopped because there were just too many broken things! We just opened our wine glass box for the holiday and guess what! BROKEN! I have contacted International Van Lines many times after discovering the damaged goods and while at first they gave a token apology they pointed me to the contractor who remained completely silent. I am going to share a small fraction of the pictures I took of my broken stuff to let you make your own judgement. International Van Lines, you not only damaged my family's property, you also damaged our emotional attachment to many irreplaceable pieces. Read More

H S

2017-01-05

I hired International Van Lines to move my family from Portland to Austin. I would have chosen 0 stars if it was available. International Van Lines subcontracted our job to an unprofessional contractor/trucker who not only delayed the pick-up date by one day in the last minute, he also jacked up the price on the day of the move by more than $2000 and then tacked on a $500 packing service charge! This was a scam and we were the hostages. The real nightmare started when our stuff was delivered in Austin at a storage facility. The trucker had four helpers at the pick-up day but only hired two people at delivery time. He then promptly fired one on the spot claiming that he was lazy! Because of this I was forced to stay at the storage entrance to keep the key-coded door open. They dumped stuff into the storage units so that I did not have the chance to discover all the damage to most of my furniture. A few months later, when I opened some of the boxes, I discovered many broken plastic containers along with smashed pottery, glasses and plates even inside apparently undamaged boxes. It was obvious that the movers threw or dropped these boxes because they didn't give a damn. Initially I took pictures of damaged items but eventually stopped because there were just too many broken things! We just opened our wine glass box for the holiday and guess what! BROKEN! I have contacted International Van Lines many times after discovering the damaged goods and while at first they gave a token apology they pointed me to the contractor who remained completely silent. I am going to share a small fraction of the pictures I took of my broken stuff to let you make your own judgement. International Van Lines, you not only damaged my family's property, you also damaged our emotional attachment to many irreplaceable pieces. Read More

H S

2017-01-05

I hired International Van Lines to move my family from Portland to Austin. I would have chosen 0 stars if it was available. International Van Lines subcontracted our job to an unprofessional contractor/trucker who not only delayed the pick-up date by one day in the last minute, he also jacked up the price on the day of the move by more than $2000 and then tacked on a $500 packing service charge! This was a scam and we were the hostages. The real nightmare started when our stuff was delivered in Austin at a storage facility. The trucker had four helpers at the pick-up day but only hired two people at delivery time. He then promptly fired one on the spot claiming that he was lazy! Because of this I was forced to stay at the storage entrance to keep the key-coded door open. They dumped stuff into the storage units so that I did not have the chance to discover all the damage to most of my furniture. A few months later, when I opened some of the boxes, I discovered many broken plastic containers along with smashed pottery, glasses and plates even inside apparently undamaged boxes. It was obvious that the movers threw or dropped these boxes because they didn't give a damn. Initially I took pictures of damaged items but eventually stopped because there were just too many broken things! We just opened our wine glass box for the holiday and guess what! BROKEN! I have contacted International Van Lines many times after discovering the damaged goods and while at first they gave a token apology they pointed me to the contractor who remained completely silent. I am going to share a small fraction of the pictures I took of my broken stuff to let you make your own judgement. International Van Lines, you not only damaged my family's property, you also damaged our emotional attachment to many irreplaceable pieces. Read More

Mike Hoffman

2016-12-01

I’m not quite sure where to start with this review. The short version is as follows. My wife and I paid IVL over $7,000 to move us from New Jersey to Indiana. We were told that the movers would wait to deliver our items to the destination until we arrived a few days later. The next day, I received a call telling me that they were going to deliver the items the following day, with or without us. Since we were not present for the delivery, the movers were downright careless with our items. Many hard plastic boxes were broken, and virtually all of the cardboard boxes ended up in terrible shape. Several pieces of furniture were also destroyed. See the pictures for clarification. Furthermore, the movers ignored our request to spread the items across the storage unit so that they would be easier to access. We had arranged for a unit that was roughly twice the size that we needed in order to make this task easier. In spite of this, the movers stacked our items haphazardly on top of each other, with furniture piled on top of fragile items, all the while leaving half of the floor space unused. We had to hire local movers just to rearrange our items in such a way that we could access them. Those movers said that the way that the IVL movers had arranged our items was “scary” and felt that their behavior was downright dangerous. When I voiced my displeasure to the company, I was initially ignored. Once I was finally spoken to, the manager attempted to intimidate me into accepting an appallingly small sum of “hush money.” He assured me that their lawyers would bully us into either accepting a pitifully small settlement (and signing an agreement preventing us from telling anyone about our horrifying experience) or take them to court, which he assured me would be stacked against us. My conscience prevented me from taking the deal. I felt obligated to let others know about our horrendous experience, in the hope that future customers will be able to avoid this misery. This is not a company that can be trusted to handle your belongings, and it is not a company with enough integrity to fix their mistakes. Do not, under any circumstances, entrust your possessions to them. Read More

Mike Hoffman

2016-12-01

I’m not quite sure where to start with this review. The short version is as follows. My wife and I paid IVL over $7,000 to move us from New Jersey to Indiana. We were told that the movers would wait to deliver our items to the destination until we arrived a few days later. The next day, I received a call telling me that they were going to deliver the items the following day, with or without us. Since we were not present for the delivery, the movers were downright careless with our items. Many hard plastic boxes were broken, and virtually all of the cardboard boxes ended up in terrible shape. Several pieces of furniture were also destroyed. See the pictures for clarification. Furthermore, the movers ignored our request to spread the items across the storage unit so that they would be easier to access. We had arranged for a unit that was roughly twice the size that we needed in order to make this task easier. In spite of this, the movers stacked our items haphazardly on top of each other, with furniture piled on top of fragile items, all the while leaving half of the floor space unused. We had to hire local movers just to rearrange our items in such a way that we could access them. Those movers said that the way that the IVL movers had arranged our items was “scary” and felt that their behavior was downright dangerous. When I voiced my displeasure to the company, I was initially ignored. Once I was finally spoken to, the manager attempted to intimidate me into accepting an appallingly small sum of “hush money.” He assured me that their lawyers would bully us into either accepting a pitifully small settlement (and signing an agreement preventing us from telling anyone about our horrifying experience) or take them to court, which he assured me would be stacked against us. My conscience prevented me from taking the deal. I felt obligated to let others know about our horrendous experience, in the hope that future customers will be able to avoid this misery. This is not a company that can be trusted to handle your belongings, and it is not a company with enough integrity to fix their mistakes. Do not, under any circumstances, entrust your possessions to them. Read More

Mike Hoffman

2016-12-01

I’m not quite sure where to start with this review. The short version is as follows. My wife and I paid IVL over $7,000 to move us from New Jersey to Indiana. We were told that the movers would wait to deliver our items to the destination until we arrived a few days later. The next day, I received a call telling me that they were going to deliver the items the following day, with or without us. Since we were not present for the delivery, the movers were downright careless with our items. Many hard plastic boxes were broken, and virtually all of the cardboard boxes ended up in terrible shape. Several pieces of furniture were also destroyed. See the pictures for clarification. Furthermore, the movers ignored our request to spread the items across the storage unit so that they would be easier to access. We had arranged for a unit that was roughly twice the size that we needed in order to make this task easier. In spite of this, the movers stacked our items haphazardly on top of each other, with furniture piled on top of fragile items, all the while leaving half of the floor space unused. We had to hire local movers just to rearrange our items in such a way that we could access them. Those movers said that the way that the IVL movers had arranged our items was “scary” and felt that their behavior was downright dangerous. When I voiced my displeasure to the company, I was initially ignored. Once I was finally spoken to, the manager attempted to intimidate me into accepting an appallingly small sum of “hush money.” He assured me that their lawyers would bully us into either accepting a pitifully small settlement (and signing an agreement preventing us from telling anyone about our horrifying experience) or take them to court, which he assured me would be stacked against us. My conscience prevented me from taking the deal. I felt obligated to let others know about our horrendous experience, in the hope that future customers will be able to avoid this misery. This is not a company that can be trusted to handle your belongings, and it is not a company with enough integrity to fix their mistakes. Do not, under any circumstances, entrust your possessions to them. Read More

Mike Hoffman

2016-12-01

I’m not quite sure where to start with this review. The short version is as follows. My wife and I paid IVL over $7,000 to move us from New Jersey to Indiana. We were told that the movers would wait to deliver our items to the destination until we arrived a few days later. The next day, I received a call telling me that they were going to deliver the items the following day, with or without us. Since we were not present for the delivery, the movers were downright careless with our items. Many hard plastic boxes were broken, and virtually all of the cardboard boxes ended up in terrible shape. Several pieces of furniture were also destroyed. See the pictures for clarification. Furthermore, the movers ignored our request to spread the items across the storage unit so that they would be easier to access. We had arranged for a unit that was roughly twice the size that we needed in order to make this task easier. In spite of this, the movers stacked our items haphazardly on top of each other, with furniture piled on top of fragile items, all the while leaving half of the floor space unused. We had to hire local movers just to rearrange our items in such a way that we could access them. Those movers said that the way that the IVL movers had arranged our items was “scary” and felt that their behavior was downright dangerous. When I voiced my displeasure to the company, I was initially ignored. Once I was finally spoken to, the manager attempted to intimidate me into accepting an appallingly small sum of “hush money.” He assured me that their lawyers would bully us into either accepting a pitifully small settlement (and signing an agreement preventing us from telling anyone about our horrifying experience) or take them to court, which he assured me would be stacked against us. My conscience prevented me from taking the deal. I felt obligated to let others know about our horrendous experience, in the hope that future customers will be able to avoid this misery. This is not a company that can be trusted to handle your belongings, and it is not a company with enough integrity to fix their mistakes. Do not, under any circumstances, entrust your possessions to them. Read More

Mike Hoffman

2016-12-01

I’m not quite sure where to start with this review. The short version is as follows. My wife and I paid IVL over $7,000 to move us from New Jersey to Indiana. We were told that the movers would wait to deliver our items to the destination until we arrived a few days later. The next day, I received a call telling me that they were going to deliver the items the following day, with or without us. Since we were not present for the delivery, the movers were downright careless with our items. Many hard plastic boxes were broken, and virtually all of the cardboard boxes ended up in terrible shape. Several pieces of furniture were also destroyed. See the pictures for clarification. Furthermore, the movers ignored our request to spread the items across the storage unit so that they would be easier to access. We had arranged for a unit that was roughly twice the size that we needed in order to make this task easier. In spite of this, the movers stacked our items haphazardly on top of each other, with furniture piled on top of fragile items, all the while leaving half of the floor space unused. We had to hire local movers just to rearrange our items in such a way that we could access them. Those movers said that the way that the IVL movers had arranged our items was “scary” and felt that their behavior was downright dangerous. When I voiced my displeasure to the company, I was initially ignored. Once I was finally spoken to, the manager attempted to intimidate me into accepting an appallingly small sum of “hush money.” He assured me that their lawyers would bully us into either accepting a pitifully small settlement (and signing an agreement preventing us from telling anyone about our horrifying experience) or take them to court, which he assured me would be stacked against us. My conscience prevented me from taking the deal. I felt obligated to let others know about our horrendous experience, in the hope that future customers will be able to avoid this misery. This is not a company that can be trusted to handle your belongings, and it is not a company with enough integrity to fix their mistakes. Do not, under any circumstances, entrust your possessions to them. Read More

Mike Hoffman

2016-12-01

I’m not quite sure where to start with this review. The short version is as follows. My wife and I paid IVL over $7,000 to move us from New Jersey to Indiana. We were told that the movers would wait to deliver our items to the destination until we arrived a few days later. The next day, I received a call telling me that they were going to deliver the items the following day, with or without us. Since we were not present for the delivery, the movers were downright careless with our items. Many hard plastic boxes were broken, and virtually all of the cardboard boxes ended up in terrible shape. Several pieces of furniture were also destroyed. See the pictures for clarification. Furthermore, the movers ignored our request to spread the items across the storage unit so that they would be easier to access. We had arranged for a unit that was roughly twice the size that we needed in order to make this task easier. In spite of this, the movers stacked our items haphazardly on top of each other, with furniture piled on top of fragile items, all the while leaving half of the floor space unused. We had to hire local movers just to rearrange our items in such a way that we could access them. Those movers said that the way that the IVL movers had arranged our items was “scary” and felt that their behavior was downright dangerous. When I voiced my displeasure to the company, I was initially ignored. Once I was finally spoken to, the manager attempted to intimidate me into accepting an appallingly small sum of “hush money.” He assured me that their lawyers would bully us into either accepting a pitifully small settlement (and signing an agreement preventing us from telling anyone about our horrifying experience) or take them to court, which he assured me would be stacked against us. My conscience prevented me from taking the deal. I felt obligated to let others know about our horrendous experience, in the hope that future customers will be able to avoid this misery. This is not a company that can be trusted to handle your belongings, and it is not a company with enough integrity to fix their mistakes. Do not, under any circumstances, entrust your possessions to them. Read More

J P.

Oakland, CA

2016-09-20

DO NOT USE THIS COMPANY. Our moving experience with International Van Lines (IVL) was truly a nightmare. The customer service representatives lied to us on several occasions. Unfortunately, because most of our communications were over the phone, we had no record of the promises made. To summarize our experience: 1) IVL did not pickup or deliver our items. They used a third party company although we were promised we would not be dealing with a third party company. 2) Our movers came at 6 PM and our move wasn't over until 3 AM. Our movers had already done a move and asked us if they could reschedule because they were tired and it was late. Although we didn't want movers who were tired and worn out, we had no choice because we had a plane to catch the next day. 3) Our final move cost was $2,000 (40%) more than the binding moving estimate we were quoted although we were told that the estimate would be accurate "unless you have a baby grand piano you forgot to tell us about". 4) When our stuff was finally delivered -- a few weeks late -- it was heavily damaged. Almost all of our furniture has scratches in it etc. Please don't make the mistake we did by using IVL. There are good moving companies out there. Keep looking and good luck. Read More

J P.

Oakland, CA

2016-09-20

DO NOT USE THIS COMPANY. Our moving experience with International Van Lines (IVL) was truly a nightmare. The customer service representatives lied to us on several occasions. Unfortunately, because most of our communications were over the phone, we had no record of the promises made. To summarize our experience: 1) IVL did not pickup or deliver our items. They used a third party company although we were promised we would not be dealing with a third party company. 2) Our movers came at 6 PM and our move wasn't over until 3 AM. Our movers had already done a move and asked us if they could reschedule because they were tired and it was late. Although we didn't want movers who were tired and worn out, we had no choice because we had a plane to catch the next day. 3) Our final move cost was $2,000 (40%) more than the binding moving estimate we were quoted although we were told that the estimate would be accurate "unless you have a baby grand piano you forgot to tell us about". 4) When our stuff was finally delivered -- a few weeks late -- it was heavily damaged. Almost all of our furniture has scratches in it etc. Please don't make the mistake we did by using IVL. There are good moving companies out there. Keep looking and good luck. Read More

J P.

Oakland, CA

2016-09-20

DO NOT USE THIS COMPANY. Our moving experience with International Van Lines (IVL) was truly a nightmare. The customer service representatives lied to us on several occasions. Unfortunately, because most of our communications were over the phone, we had no record of the promises made. To summarize our experience: 1) IVL did not pickup or deliver our items. They used a third party company although we were promised we would not be dealing with a third party company. 2) Our movers came at 6 PM and our move wasn't over until 3 AM. Our movers had already done a move and asked us if they could reschedule because they were tired and it was late. Although we didn't want movers who were tired and worn out, we had no choice because we had a plane to catch the next day. 3) Our final move cost was $2,000 (40%) more than the binding moving estimate we were quoted although we were told that the estimate would be accurate "unless you have a baby grand piano you forgot to tell us about". 4) When our stuff was finally delivered -- a few weeks late -- it was heavily damaged. Almost all of our furniture has scratches in it etc. Please don't make the mistake we did by using IVL. There are good moving companies out there. Keep looking and good luck. Read More

J P.

Oakland, CA

2016-09-20

DO NOT USE THIS COMPANY. Our moving experience with International Van Lines (IVL) was truly a nightmare. The customer service representatives lied to us on several occasions. Unfortunately, because most of our communications were over the phone, we had no record of the promises made. To summarize our experience: 1) IVL did not pickup or deliver our items. They used a third party company although we were promised we would not be dealing with a third party company. 2) Our movers came at 6 PM and our move wasn't over until 3 AM. Our movers had already done a move and asked us if they could reschedule because they were tired and it was late. Although we didn't want movers who were tired and worn out, we had no choice because we had a plane to catch the next day. 3) Our final move cost was $2,000 (40%) more than the binding moving estimate we were quoted although we were told that the estimate would be accurate "unless you have a baby grand piano you forgot to tell us about". 4) When our stuff was finally delivered -- a few weeks late -- it was heavily damaged. Almost all of our furniture has scratches in it etc. Please don't make the mistake we did by using IVL. There are good moving companies out there. Keep looking and good luck. Read More

Max H.

Seattle, WA

2016-07-25

Be warned, this company entices customers with low fees, then hold belongings hostage to extort additional fees on delivery. I scheduled a move from Milwaukee to Seattle for June 2016, and was quoted a reasonable price and arrival date of ~10 days. I paid my deposit and 1/2 moving fees on pickup. And even though this company subcontracts with amateur people off the street to pick up your things, it was a reasonably uneventful pickup (despite the unexpected $300 in additional fees for "required" shrink wrapping of my sofa). Before pickup, I confirmed with the IVL sales team that I needed my belongings no later than July 3rd. As of the date of this review, it is now July 24th, and my belongings still haven't arrived. In fact, I don't even have a delivery date/time. First the "truck had mechanical difficulties" causing my belongings to be stuck in the city of origin for 3 weeks... then the dispatchers claimed to be ignorant of where my belongings were and stated they couldn't give me an ETA for delivery.... then one day this week, the driver allegedly showed up at my new residence unannounced during work hours for delivery. Now I am told by the dispatch manager of IVL that I am required to pay a re-delivery surcharge if I want my belongings, now 1 full month after they were picked up, and 3 weeks late for delivery. This company is at best dysfunctional and logistically inept, and at worst extorting its customers by arranging unannounced deliveries weeks after expected arrival in an effort to extract higher fees. I still don't have my belongings. I'll be updating this review every day until IVL delivers my things. Read More

Max H.

Seattle, WA

2016-07-25

Be warned, this company entices customers with low fees, then hold belongings hostage to extort additional fees on delivery. I scheduled a move from Milwaukee to Seattle for June 2016, and was quoted a reasonable price and arrival date of ~10 days. I paid my deposit and 1/2 moving fees on pickup. And even though this company subcontracts with amateur people off the street to pick up your things, it was a reasonably uneventful pickup (despite the unexpected $300 in additional fees for "required" shrink wrapping of my sofa). Before pickup, I confirmed with the IVL sales team that I needed my belongings no later than July 3rd. As of the date of this review, it is now July 24th, and my belongings still haven't arrived. In fact, I don't even have a delivery date/time. First the "truck had mechanical difficulties" causing my belongings to be stuck in the city of origin for 3 weeks... then the dispatchers claimed to be ignorant of where my belongings were and stated they couldn't give me an ETA for delivery.... then one day this week, the driver allegedly showed up at my new residence unannounced during work hours for delivery. Now I am told by the dispatch manager of IVL that I am required to pay a re-delivery surcharge if I want my belongings, now 1 full month after they were picked up, and 3 weeks late for delivery. This company is at best dysfunctional and logistically inept, and at worst extorting its customers by arranging unannounced deliveries weeks after expected arrival in an effort to extract higher fees. I still don't have my belongings. I'll be updating this review every day until IVL delivers my things. Read More

Max H.

Seattle, WA

2016-07-25

Be warned, this company entices customers with low fees, then hold belongings hostage to extort additional fees on delivery. I scheduled a move from Milwaukee to Seattle for June 2016, and was quoted a reasonable price and arrival date of ~10 days. I paid my deposit and 1/2 moving fees on pickup. And even though this company subcontracts with amateur people off the street to pick up your things, it was a reasonably uneventful pickup (despite the unexpected $300 in additional fees for "required" shrink wrapping of my sofa). Before pickup, I confirmed with the IVL sales team that I needed my belongings no later than July 3rd. As of the date of this review, it is now July 24th, and my belongings still haven't arrived. In fact, I don't even have a delivery date/time. First the "truck had mechanical difficulties" causing my belongings to be stuck in the city of origin for 3 weeks... then the dispatchers claimed to be ignorant of where my belongings were and stated they couldn't give me an ETA for delivery.... then one day this week, the driver allegedly showed up at my new residence unannounced during work hours for delivery. Now I am told by the dispatch manager of IVL that I am required to pay a re-delivery surcharge if I want my belongings, now 1 full month after they were picked up, and 3 weeks late for delivery. This company is at best dysfunctional and logistically inept, and at worst extorting its customers by arranging unannounced deliveries weeks after expected arrival in an effort to extract higher fees. I still don't have my belongings. I'll be updating this review every day until IVL delivers my things. Read More

Christine D.

Pittsburgh, PA

2016-04-20

CROSS-COUNTRY MOVE BOOKED THROUGH THIS COMPANY WAS A NIGHTMARE. I had a very bad cross-country move on April 16th. International subcontracted the job to a company that broke my furniture and used a driver and foreman, who was hostile and verbally abusive. He repeatedly insulted me as a woman throughout the time he was on my property. He caused scenes on my front lawn, one of which involved he and another mover almost having a fist fight. He used offensive expletives. One mover's dolly and tools were stolen by another mover. The truck arrived two and one-half hours late and this driver immediately told me that he had to go to another job in New Jersey, which was six to seven hours away. The truck drove off without moving most of my furniture and boxes into the house, literally leaving my belongings (including two expensive sofas) strewn across my lawn, my new neighbor's lawn, and in the middle of the street. When I asked the driver to move specific furniture and boxes into specific rooms, he refused, yelling at me that he didn't care where I wanted my belongings, he was going to put them wherever he wanted, including the front lawn. The crown of my bookcases and all of my floor lamps were broken and cannot be repaired. OBVIOUSLY INTERNATIONAL SELECTED THE WRONG MOVING COMPANY FOR THE CROSS-COUNTRY MOVE. THROUGHOUT THIS NIGHTMARE I REPEATEDLY CALLED INTERNATIONAL AND NEVER RECEIVED A RETURN CALL, NOR DID ANYONE AT INTERNATIONAL EVEN PICK UP THE PHONE DESPITE MY BEING GIVEN THAT SPECIFIC NUMBER FOR PROBLEMS DURING MY MOVE-IN. Four days later my furniture and boxes have not been moved where they are supposed to go and International has not responded to my requests to hire local movers to accomplish this. The haphazard way that the furniture, including broken furniture, was left strewn around poses safety issues. Read More

Christine D.

Pittsburgh, PA

2016-04-20

CROSS-COUNTRY MOVE BOOKED THROUGH THIS COMPANY WAS A NIGHTMARE. I had a very bad cross-country move on April 16th. International subcontracted the job to a company that broke my furniture and used a driver and foreman, who was hostile and verbally abusive. He repeatedly insulted me as a woman throughout the time he was on my property. He caused scenes on my front lawn, one of which involved he and another mover almost having a fist fight. He used offensive expletives. One mover's dolly and tools were stolen by another mover. The truck arrived two and one-half hours late and this driver immediately told me that he had to go to another job in New Jersey, which was six to seven hours away. The truck drove off without moving most of my furniture and boxes into the house, literally leaving my belongings (including two expensive sofas) strewn across my lawn, my new neighbor's lawn, and in the middle of the street. When I asked the driver to move specific furniture and boxes into specific rooms, he refused, yelling at me that he didn't care where I wanted my belongings, he was going to put them wherever he wanted, including the front lawn. The crown of my bookcases and all of my floor lamps were broken and cannot be repaired. OBVIOUSLY INTERNATIONAL SELECTED THE WRONG MOVING COMPANY FOR THE CROSS-COUNTRY MOVE. THROUGHOUT THIS NIGHTMARE I REPEATEDLY CALLED INTERNATIONAL AND NEVER RECEIVED A RETURN CALL, NOR DID ANYONE AT INTERNATIONAL EVEN PICK UP THE PHONE DESPITE MY BEING GIVEN THAT SPECIFIC NUMBER FOR PROBLEMS DURING MY MOVE-IN. Four days later my furniture and boxes have not been moved where they are supposed to go and International has not responded to my requests to hire local movers to accomplish this. The haphazard way that the furniture, including broken furniture, was left strewn around poses safety issues. Read More

Christine D.

Pittsburgh, PA

2016-04-20

CROSS-COUNTRY MOVE BOOKED THROUGH THIS COMPANY WAS A NIGHTMARE. I had a very bad cross-country move on April 16th. International subcontracted the job to a company that broke my furniture and used a driver and foreman, who was hostile and verbally abusive. He repeatedly insulted me as a woman throughout the time he was on my property. He caused scenes on my front lawn, one of which involved he and another mover almost having a fist fight. He used offensive expletives. One mover's dolly and tools were stolen by another mover. The truck arrived two and one-half hours late and this driver immediately told me that he had to go to another job in New Jersey, which was six to seven hours away. The truck drove off without moving most of my furniture and boxes into the house, literally leaving my belongings (including two expensive sofas) strewn across my lawn, my new neighbor's lawn, and in the middle of the street. When I asked the driver to move specific furniture and boxes into specific rooms, he refused, yelling at me that he didn't care where I wanted my belongings, he was going to put them wherever he wanted, including the front lawn. The crown of my bookcases and all of my floor lamps were broken and cannot be repaired. OBVIOUSLY INTERNATIONAL SELECTED THE WRONG MOVING COMPANY FOR THE CROSS-COUNTRY MOVE. THROUGHOUT THIS NIGHTMARE I REPEATEDLY CALLED INTERNATIONAL AND NEVER RECEIVED A RETURN CALL, NOR DID ANYONE AT INTERNATIONAL EVEN PICK UP THE PHONE DESPITE MY BEING GIVEN THAT SPECIFIC NUMBER FOR PROBLEMS DURING MY MOVE-IN. Four days later my furniture and boxes have not been moved where they are supposed to go and International has not responded to my requests to hire local movers to accomplish this. The haphazard way that the furniture, including broken furniture, was left strewn around poses safety issues. Read More

Christine D.

Pittsburgh, PA

2016-04-20

CROSS-COUNTRY MOVE BOOKED THROUGH THIS COMPANY WAS A NIGHTMARE. I had a very bad cross-country move on April 16th. International subcontracted the job to a company that broke my furniture and used a driver and foreman, who was hostile and verbally abusive. He repeatedly insulted me as a woman throughout the time he was on my property. He caused scenes on my front lawn, one of which involved he and another mover almost having a fist fight. He used offensive expletives. One mover's dolly and tools were stolen by another mover. The truck arrived two and one-half hours late and this driver immediately told me that he had to go to another job in New Jersey, which was six to seven hours away. The truck drove off without moving most of my furniture and boxes into the house, literally leaving my belongings (including two expensive sofas) strewn across my lawn, my new neighbor's lawn, and in the middle of the street. When I asked the driver to move specific furniture and boxes into specific rooms, he refused, yelling at me that he didn't care where I wanted my belongings, he was going to put them wherever he wanted, including the front lawn. The crown of my bookcases and all of my floor lamps were broken and cannot be repaired. OBVIOUSLY INTERNATIONAL SELECTED THE WRONG MOVING COMPANY FOR THE CROSS-COUNTRY MOVE. THROUGHOUT THIS NIGHTMARE I REPEATEDLY CALLED INTERNATIONAL AND NEVER RECEIVED A RETURN CALL, NOR DID ANYONE AT INTERNATIONAL EVEN PICK UP THE PHONE DESPITE MY BEING GIVEN THAT SPECIFIC NUMBER FOR PROBLEMS DURING MY MOVE-IN. Four days later my furniture and boxes have not been moved where they are supposed to go and International has not responded to my requests to hire local movers to accomplish this. The haphazard way that the furniture, including broken furniture, was left strewn around poses safety issues. Read More

Dave D.

San Diego, CA

2016-04-16

When selecting a moving company, we chose International Van Lines, even though their quote was about $1000 more than competitors, because were well reviewed. I have to assume they are manipulating their reviews because I can not imagine them doing a worse job if they had tried to. The company they subcontracted to came to get our stuff on March 20th. They had apparently completely forgotten we were also supposed to have our car shipped. The car was eventually shipped without issue but the household items arrived without notice on easter Sunday, April 27th. We were told that if we couldn't accommodate a 54 ft truck then we would have to pay an additional 'shuttle' fee of $300. We made sure our apt complex could handle such a truck and they could. However, when the driver called he told my girlfriend that it would be $300 extra for a shuttle without even asking if we could accommodate the truck. She tried to explain that he didn't need a shuttle, but found it hard to communicate with him due to a language barrier, either real or for his convenience. He insisted that he had an 80' truck and that it would never fit. It is my theory that he had already loaded the shuttle without bothering to check if he needed one and made excuses as needed so he didn't have to unload or be responsible for his mistake. A more cynical theory might be that he just wanted to charge an extra $300 and would have said anything to do so. Many of the boxes that arrived were crushed beyond recognition. Although disappointed that several things were cosmetically damaged, we decided it wasn't worth making a claim over. However, 2 days later, we discovered a box- one that had been packed by the movers with a number of our other boxes in it, was missing. We called and e-mailed IVL, but did not get a response until April 4th, nearly a week later. They said they'd look into the missing box, but eventually started ignoring our requests for updates on the status of the search. On April 13th, a week since we'd heard anything from them, they told us that they could not locate the box- no apology, mind. They offered $100, a tiny fraction of what the contents are worth (we are still compiling a full list of everything but are already at over $3k), even though we have a $5000 pay-to-replace insurance plan through them. This box contained nearly all of my clothes, my college diploma, as well as hundreds of documents that are difficult or impossible to replace. If you find it difficult to understand the scope of this, just imagine someone walking into your house, filling a huge wardrobe sized box randomly with your things and walking out. Even if they paid you retail value for what they took, it would still be a massive pain and they likely would have ended up with something of sentimental value or something with no cash value but would be very difficult or impossible to replace. Now imagine they offered you $100 for that box. With no apology for losing it. In hindsight, I'm not surprised at their lack luster attempt to find our possessions, if any attempt even took place. They had no motivation to find our stuff, considering the comparatively small financial hit they would take. In fact, I'm more surprised that any of our stuff made it at all, since they only try to pay out a small amount for things they lose, they have little financial motivation to do the job we paid them for. At a glance, it may have actually been cheaper to GET RID OF ALL OF OUR STUFF AND BUY ALL NEW THINGS than to pay these people to damage and lose things. They lost, damaged and bait and switched the pricing, the moving company trifecta. If you have any possessions that you like, use someone else. Read More

Dave D.

San Diego, CA

2016-04-16

When selecting a moving company, we chose International Van Lines, even though their quote was about $1000 more than competitors, because were well reviewed. I have to assume they are manipulating their reviews because I can not imagine them doing a worse job if they had tried to. The company they subcontracted to came to get our stuff on March 20th. They had apparently completely forgotten we were also supposed to have our car shipped. The car was eventually shipped without issue but the household items arrived without notice on easter Sunday, April 27th. We were told that if we couldn't accommodate a 54 ft truck then we would have to pay an additional 'shuttle' fee of $300. We made sure our apt complex could handle such a truck and they could. However, when the driver called he told my girlfriend that it would be $300 extra for a shuttle without even asking if we could accommodate the truck. She tried to explain that he didn't need a shuttle, but found it hard to communicate with him due to a language barrier, either real or for his convenience. He insisted that he had an 80' truck and that it would never fit. It is my theory that he had already loaded the shuttle without bothering to check if he needed one and made excuses as needed so he didn't have to unload or be responsible for his mistake. A more cynical theory might be that he just wanted to charge an extra $300 and would have said anything to do so. Many of the boxes that arrived were crushed beyond recognition. Although disappointed that several things were cosmetically damaged, we decided it wasn't worth making a claim over. However, 2 days later, we discovered a box- one that had been packed by the movers with a number of our other boxes in it, was missing. We called and e-mailed IVL, but did not get a response until April 4th, nearly a week later. They said they'd look into the missing box, but eventually started ignoring our requests for updates on the status of the search. On April 13th, a week since we'd heard anything from them, they told us that they could not locate the box- no apology, mind. They offered $100, a tiny fraction of what the contents are worth (we are still compiling a full list of everything but are already at over $3k), even though we have a $5000 pay-to-replace insurance plan through them. This box contained nearly all of my clothes, my college diploma, as well as hundreds of documents that are difficult or impossible to replace. If you find it difficult to understand the scope of this, just imagine someone walking into your house, filling a huge wardrobe sized box randomly with your things and walking out. Even if they paid you retail value for what they took, it would still be a massive pain and they likely would have ended up with something of sentimental value or something with no cash value but would be very difficult or impossible to replace. Now imagine they offered you $100 for that box. With no apology for losing it. In hindsight, I'm not surprised at their lack luster attempt to find our possessions, if any attempt even took place. They had no motivation to find our stuff, considering the comparatively small financial hit they would take. In fact, I'm more surprised that any of our stuff made it at all, since they only try to pay out a small amount for things they lose, they have little financial motivation to do the job we paid them for. At a glance, it may have actually been cheaper to GET RID OF ALL OF OUR STUFF AND BUY ALL NEW THINGS than to pay these people to damage and lose things. They lost, damaged and bait and switched the pricing, the moving company trifecta. If you have any possessions that you like, use someone else. Read More

Dave D.

San Diego, CA

2016-04-16

When selecting a moving company, we chose International Van Lines, even though their quote was about $1000 more than competitors, because were well reviewed. I have to assume they are manipulating their reviews because I can not imagine them doing a worse job if they had tried to. The company they subcontracted to came to get our stuff on March 20th. They had apparently completely forgotten we were also supposed to have our car shipped. The car was eventually shipped without issue but the household items arrived without notice on easter Sunday, April 27th. We were told that if we couldn't accommodate a 54 ft truck then we would have to pay an additional 'shuttle' fee of $300. We made sure our apt complex could handle such a truck and they could. However, when the driver called he told my girlfriend that it would be $300 extra for a shuttle without even asking if we could accommodate the truck. She tried to explain that he didn't need a shuttle, but found it hard to communicate with him due to a language barrier, either real or for his convenience. He insisted that he had an 80' truck and that it would never fit. It is my theory that he had already loaded the shuttle without bothering to check if he needed one and made excuses as needed so he didn't have to unload or be responsible for his mistake. A more cynical theory might be that he just wanted to charge an extra $300 and would have said anything to do so. Many of the boxes that arrived were crushed beyond recognition. Although disappointed that several things were cosmetically damaged, we decided it wasn't worth making a claim over. However, 2 days later, we discovered a box- one that had been packed by the movers with a number of our other boxes in it, was missing. We called and e-mailed IVL, but did not get a response until April 4th, nearly a week later. They said they'd look into the missing box, but eventually started ignoring our requests for updates on the status of the search. On April 13th, a week since we'd heard anything from them, they told us that they could not locate the box- no apology, mind. They offered $100, a tiny fraction of what the contents are worth (we are still compiling a full list of everything but are already at over $3k), even though we have a $5000 pay-to-replace insurance plan through them. This box contained nearly all of my clothes, my college diploma, as well as hundreds of documents that are difficult or impossible to replace. If you find it difficult to understand the scope of this, just imagine someone walking into your house, filling a huge wardrobe sized box randomly with your things and walking out. Even if they paid you retail value for what they took, it would still be a massive pain and they likely would have ended up with something of sentimental value or something with no cash value but would be very difficult or impossible to replace. Now imagine they offered you $100 for that box. With no apology for losing it. In hindsight, I'm not surprised at their lack luster attempt to find our possessions, if any attempt even took place. They had no motivation to find our stuff, considering the comparatively small financial hit they would take. In fact, I'm more surprised that any of our stuff made it at all, since they only try to pay out a small amount for things they lose, they have little financial motivation to do the job we paid them for. At a glance, it may have actually been cheaper to GET RID OF ALL OF OUR STUFF AND BUY ALL NEW THINGS than to pay these people to damage and lose things. They lost, damaged and bait and switched the pricing, the moving company trifecta. If you have any possessions that you like, use someone else. Read More

Dave D.

San Diego, CA

2016-04-16

When selecting a moving company, we chose International Van Lines, even though their quote was about $1000 more than competitors, because were well reviewed. I have to assume they are manipulating their reviews because I can not imagine them doing a worse job if they had tried to. The company they subcontracted to came to get our stuff on March 20th. They had apparently completely forgotten we were also supposed to have our car shipped. The car was eventually shipped without issue but the household items arrived without notice on easter Sunday, April 27th. We were told that if we couldn't accommodate a 54 ft truck then we would have to pay an additional 'shuttle' fee of $300. We made sure our apt complex could handle such a truck and they could. However, when the driver called he told my girlfriend that it would be $300 extra for a shuttle without even asking if we could accommodate the truck. She tried to explain that he didn't need a shuttle, but found it hard to communicate with him due to a language barrier, either real or for his convenience. He insisted that he had an 80' truck and that it would never fit. It is my theory that he had already loaded the shuttle without bothering to check if he needed one and made excuses as needed so he didn't have to unload or be responsible for his mistake. A more cynical theory might be that he just wanted to charge an extra $300 and would have said anything to do so. Many of the boxes that arrived were crushed beyond recognition. Although disappointed that several things were cosmetically damaged, we decided it wasn't worth making a claim over. However, 2 days later, we discovered a box- one that had been packed by the movers with a number of our other boxes in it, was missing. We called and e-mailed IVL, but did not get a response until April 4th, nearly a week later. They said they'd look into the missing box, but eventually started ignoring our requests for updates on the status of the search. On April 13th, a week since we'd heard anything from them, they told us that they could not locate the box- no apology, mind. They offered $100, a tiny fraction of what the contents are worth (we are still compiling a full list of everything but are already at over $3k), even though we have a $5000 pay-to-replace insurance plan through them. This box contained nearly all of my clothes, my college diploma, as well as hundreds of documents that are difficult or impossible to replace. If you find it difficult to understand the scope of this, just imagine someone walking into your house, filling a huge wardrobe sized box randomly with your things and walking out. Even if they paid you retail value for what they took, it would still be a massive pain and they likely would have ended up with something of sentimental value or something with no cash value but would be very difficult or impossible to replace. Now imagine they offered you $100 for that box. With no apology for losing it. In hindsight, I'm not surprised at their lack luster attempt to find our possessions, if any attempt even took place. They had no motivation to find our stuff, considering the comparatively small financial hit they would take. In fact, I'm more surprised that any of our stuff made it at all, since they only try to pay out a small amount for things they lose, they have little financial motivation to do the job we paid them for. At a glance, it may have actually been cheaper to GET RID OF ALL OF OUR STUFF AND BUY ALL NEW THINGS than to pay these people to damage and lose things. They lost, damaged and bait and switched the pricing, the moving company trifecta. If you have any possessions that you like, use someone else. Read More

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