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Suzett M.

Austin, TX

2020-06-25

Update: not sure why on the response to yelpers they mention that I was already not happy I couldn't use my old movers? I did the exact same thing as to how I found Einstein -- good reviews, I called to use them and they have had consistent professionalism and work with me through 4 moves. I look up for other movers through yelp and this company has good review same thing I set up a move just the same as I did with Einstein so not sure how that reflects anything? I expected the same type of work that Einstein offered I guess that was my mistake. Yep, trash can was fixed. The bed why get anything pilled off my mattress when it was already dragged 3 flights. Defeats the purpose honestly. And again yep, the option for if I was on what floor I put 4th but mentioned elevator was an option. I did same thing with Einstein when I had moved into the property, and they thought for my time/money it was an inconvenience to share with other movers so they took it upon them selves to use the stairs to be fair to my time. And regarding the masks, wow that's kinda petty. Sorry I wasn't wearing a mask in MY home? When I'm at work I consistently wear a mask my whole shift even where there wasn't a mandate, I'm a PA at a hospital and get tested almost daily for COVID not sure what was different that these people were working and they didn't wear a mask? Eh. Keeping it at one star, the reply shows what attitude they truly have, which they don't want to own up to what they've done to the full extent and my bad for my expectations being so high for a service I'm paying for. I thanked them, and that's a nice add on "there is nothing else we should do to help" (I never said anything like that) I have added a picture of the messages showing the conversation I just left it at thank you and that was it. Read More

Suzett M.

Austin, TX

2020-06-25

Update: not sure why on the response to yelpers they mention that I was already not happy I couldn't use my old movers? I did the exact same thing as to how I found Einstein -- good reviews, I called to use them and they have had consistent professionalism and work with me through 4 moves. I look up for other movers through yelp and this company has good review same thing I set up a move just the same as I did with Einstein so not sure how that reflects anything? I expected the same type of work that Einstein offered I guess that was my mistake. Yep, trash can was fixed. The bed why get anything pilled off my mattress when it was already dragged 3 flights. Defeats the purpose honestly. And again yep, the option for if I was on what floor I put 4th but mentioned elevator was an option. I did same thing with Einstein when I had moved into the property, and they thought for my time/money it was an inconvenience to share with other movers so they took it upon them selves to use the stairs to be fair to my time. And regarding the masks, wow that's kinda petty. Sorry I wasn't wearing a mask in MY home? When I'm at work I consistently wear a mask my whole shift even where there wasn't a mandate, I'm a PA at a hospital and get tested almost daily for COVID not sure what was different that these people were working and they didn't wear a mask? Eh. Keeping it at one star, the reply shows what attitude they truly have, which they don't want to own up to what they've done to the full extent and my bad for my expectations being so high for a service I'm paying for. I thanked them, and that's a nice add on "there is nothing else we should do to help" (I never said anything like that) I have added a picture of the messages showing the conversation I just left it at thank you and that was it. Read More

Suzett M.

Austin, TX

2020-06-25

Update: not sure why on the response to yelpers they mention that I was already not happy I couldn't use my old movers? I did the exact same thing as to how I found Einstein -- good reviews, I called to use them and they have had consistent professionalism and work with me through 4 moves. I look up for other movers through yelp and this company has good review same thing I set up a move just the same as I did with Einstein so not sure how that reflects anything? I expected the same type of work that Einstein offered I guess that was my mistake. Yep, trash can was fixed. The bed why get anything pilled off my mattress when it was already dragged 3 flights. Defeats the purpose honestly. And again yep, the option for if I was on what floor I put 4th but mentioned elevator was an option. I did same thing with Einstein when I had moved into the property, and they thought for my time/money it was an inconvenience to share with other movers so they took it upon them selves to use the stairs to be fair to my time. And regarding the masks, wow that's kinda petty. Sorry I wasn't wearing a mask in MY home? When I'm at work I consistently wear a mask my whole shift even where there wasn't a mandate, I'm a PA at a hospital and get tested almost daily for COVID not sure what was different that these people were working and they didn't wear a mask? Eh. Keeping it at one star, the reply shows what attitude they truly have, which they don't want to own up to what they've done to the full extent and my bad for my expectations being so high for a service I'm paying for. I thanked them, and that's a nice add on "there is nothing else we should do to help" (I never said anything like that) I have added a picture of the messages showing the conversation I just left it at thank you and that was it. Read More

Dave C.

Houston, TX

2019-12-07

Great experience with Infinity moving. It has been years since I was lucky enough to do an in-town move (the rest have been cross country) so me playbook was a little less useful. My wife and I typically do all of the packing & boxing in the weeks leading up to the move, I rent/drive the truck, and we pay for movers to load and unload at the origin and destination. I had planned on doing the same thing until I found Infinity Moving. For a flat fee per hour, they provide 2 movers, a truck with 24 foot long trailer which was just as big as a 26' Penske that I'm used to dealing with, and all the moving blankets, wrap, straps, dollies, etc. After doing the math, this made way more sense to me because I wouldn't have to mess with renting/driving the truck and paying to use dollies and furniture pads/blankets. I was very pleased with my experience, and everything went exceptionally well. So happy for all of the great Yelp reviews that led me to this business! Here is another drop in the well deserved five star feedback bucket! Read More

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