Independence Van Lines
Reviews 158 | Images 8
1.39
3411 NW 9th Ave, Ste 708
Moving Services:Moving Brokers
Independence Van Lines Moving Stories
Js N.
San Francisco, CA
2020-12-30
Terrible moving services, terrible customer service. DO NOT USE! Save your money! You can even save money by just throwing out your furniture and buying new over using Independence Van Lines.
They gave us a good quote, so we went ahead for a move. With the rush of the holidays, we didn't properly do our research. When the movers arrived, our price doubled! Yes, DOUBLED! We didn't even add more than what was on the paperwork, we actually removed! But instead of losing our deposit, we had no choice but to continue.
We had basically all our furniture, damaged. Check out my review on google for pictures! JS NA is the user.
China cabinet - legs broken
2 Marble Curios - 1 shattered 1 cracked
Queen Size Bed Frame - metal (yes metal) legs bent and damaged
Shoe Cabinet - Door broken
Samsung 65" 4k SUHD TV - cracked (this one hurts the most)
4 Dining room chairs (brand new) - chipped on the top
Marble coffee/center table (brand new) - chipped on 3 sides (1 side a large chuck)
Countless others, but I will be here all day if I add. Plus I am just getting more upset.
Everyone, please save you money and look somewhere else for movers. I know the price looks good, and the representatives sound somewhat nice and convincing, but please use someone else. It is not worth paying someone to move your hard earned things, just to have them damaged and basically now thrown out. It was a mistake we made, and had to learn it the hard way. I just want to pass the info to everyone. Read More
Js N.
San Francisco, CA
2020-12-30
Terrible moving services, terrible customer service. DO NOT USE! Save your money! You can even save money by just throwing out your furniture and buying new over using Independence Van Lines.
They gave us a good quote, so we went ahead for a move. With the rush of the holidays, we didn't properly do our research. When the movers arrived, our price doubled! Yes, DOUBLED! We didn't even add more than what was on the paperwork, we actually removed! But instead of losing our deposit, we had no choice but to continue.
We had basically all our furniture, damaged. Check out my review on google for pictures! JS NA is the user.
China cabinet - legs broken
2 Marble Curios - 1 shattered 1 cracked
Queen Size Bed Frame - metal (yes metal) legs bent and damaged
Shoe Cabinet - Door broken
Samsung 65" 4k SUHD TV - cracked (this one hurts the most)
4 Dining room chairs (brand new) - chipped on the top
Marble coffee/center table (brand new) - chipped on 3 sides (1 side a large chuck)
Countless others, but I will be here all day if I add. Plus I am just getting more upset.
Everyone, please save you money and look somewhere else for movers. I know the price looks good, and the representatives sound somewhat nice and convincing, but please use someone else. It is not worth paying someone to move your hard earned things, just to have them damaged and basically now thrown out. It was a mistake we made, and had to learn it the hard way. I just want to pass the info to everyone. Read More
Js N.
San Francisco, CA
2020-12-30
Terrible moving services, terrible customer service. DO NOT USE! Save your money! You can even save money by just throwing out your furniture and buying new over using Independence Van Lines.
They gave us a good quote, so we went ahead for a move. With the rush of the holidays, we didn't properly do our research. When the movers arrived, our price doubled! Yes, DOUBLED! We didn't even add more than what was on the paperwork, we actually removed! But instead of losing our deposit, we had no choice but to continue.
We had basically all our furniture, damaged. Check out my review on google for pictures! JS NA is the user.
China cabinet - legs broken
2 Marble Curios - 1 shattered 1 cracked
Queen Size Bed Frame - metal (yes metal) legs bent and damaged
Shoe Cabinet - Door broken
Samsung 65" 4k SUHD TV - cracked (this one hurts the most)
4 Dining room chairs (brand new) - chipped on the top
Marble coffee/center table (brand new) - chipped on 3 sides (1 side a large chuck)
Countless others, but I will be here all day if I add. Plus I am just getting more upset.
Everyone, please save you money and look somewhere else for movers. I know the price looks good, and the representatives sound somewhat nice and convincing, but please use someone else. It is not worth paying someone to move your hard earned things, just to have them damaged and basically now thrown out. It was a mistake we made, and had to learn it the hard way. I just want to pass the info to everyone. Read More
Js N.
San Francisco, CA
2020-12-30
Terrible moving services, terrible customer service. DO NOT USE! Save your money! You can even save money by just throwing out your furniture and buying new over using Independence Van Lines.
They gave us a good quote, so we went ahead for a move. With the rush of the holidays, we didn't properly do our research. When the movers arrived, our price doubled! Yes, DOUBLED! We didn't even add more than what was on the paperwork, we actually removed! But instead of losing our deposit, we had no choice but to continue.
We had basically all our furniture, damaged. Check out my review on google for pictures! JS NA is the user.
China cabinet - legs broken
2 Marble Curios - 1 shattered 1 cracked
Queen Size Bed Frame - metal (yes metal) legs bent and damaged
Shoe Cabinet - Door broken
Samsung 65" 4k SUHD TV - cracked (this one hurts the most)
4 Dining room chairs (brand new) - chipped on the top
Marble coffee/center table (brand new) - chipped on 3 sides (1 side a large chuck)
Countless others, but I will be here all day if I add. Plus I am just getting more upset.
Everyone, please save you money and look somewhere else for movers. I know the price looks good, and the representatives sound somewhat nice and convincing, but please use someone else. It is not worth paying someone to move your hard earned things, just to have them damaged and basically now thrown out. It was a mistake we made, and had to learn it the hard way. I just want to pass the info to everyone. Read More
Lilian S.
Blacksburg, VA
2018-07-01
If I could give them 0 stars I would. The representative I initially spoke to talked me out of going with a different mover. After booking with Independence Van Lines and paying the deposit, I could never get in touch with the representative. I scheduled pickup on a Wednesday since I would be moving the following Monday. I called Wednesday after not hearing from them, and they said pickup would be Thursday. The same thing happened the following day, and the following day, and the following day. Come Sunday, they said the driver would be there Monday evening, 8 hours after I was supposed to be leaving. The new representative I spoke to, while I know it was not his fault, showed little to no concern regarding the situation and said there was nothing to be done. I had to push back my move and take on the associated financial costs, not to mention all the stress of not knowing what was going on (I was always the one calling to check on things; I received no update calls from the company). If you book with this company, make sure you schedule at least a week to two in advance, and expect to either follow up on your own or be left in the dark.
Update: They said the driver would pick up my stuff between 2-4 today (Monday). It is now 4:17 with no driver and no updates. I was supposed to be on the road 8 hours ago.
Update: They didn't pick up my stuff until Wednesday, and I had to arrange for a friend to supervise pickup since I had already left town. It has now been 5 weeks, and they still don't have an ETA for delivery. That's 5 weeks without a bed, furniture, half my clothing, or kitchenware, and they have not once reached out to me. I have had to call them weekly for updates (to no avail).
Update: I finally received my stuff on Monday. In total, it took 9 weeks for me to receive my stuff. There were a lot of things damaged/broken including the center glass in my coffee table, a broken diploma frame, and a ruined side table. The man who delivered my stuff (who by the way works for a different company since Independence Van Lines is a broker) showed up in a U-Haul and had hired local guys to carry my things inside. They also delivered something that belongs to someone else and have so far shown no interest in getting it back to the rightful owner. I'm so glad to be done with them. Read More
Lilian S.
Blacksburg, VA
2018-07-01
If I could give them 0 stars I would. The representative I initially spoke to talked me out of going with a different mover. After booking with Independence Van Lines and paying the deposit, I could never get in touch with the representative. I scheduled pickup on a Wednesday since I would be moving the following Monday. I called Wednesday after not hearing from them, and they said pickup would be Thursday. The same thing happened the following day, and the following day, and the following day. Come Sunday, they said the driver would be there Monday evening, 8 hours after I was supposed to be leaving. The new representative I spoke to, while I know it was not his fault, showed little to no concern regarding the situation and said there was nothing to be done. I had to push back my move and take on the associated financial costs, not to mention all the stress of not knowing what was going on (I was always the one calling to check on things; I received no update calls from the company). If you book with this company, make sure you schedule at least a week to two in advance, and expect to either follow up on your own or be left in the dark.
Update: They said the driver would pick up my stuff between 2-4 today (Monday). It is now 4:17 with no driver and no updates. I was supposed to be on the road 8 hours ago.
Update: They didn't pick up my stuff until Wednesday, and I had to arrange for a friend to supervise pickup since I had already left town. It has now been 5 weeks, and they still don't have an ETA for delivery. That's 5 weeks without a bed, furniture, half my clothing, or kitchenware, and they have not once reached out to me. I have had to call them weekly for updates (to no avail).
Update: I finally received my stuff on Monday. In total, it took 9 weeks for me to receive my stuff. There were a lot of things damaged/broken including the center glass in my coffee table, a broken diploma frame, and a ruined side table. The man who delivered my stuff (who by the way works for a different company since Independence Van Lines is a broker) showed up in a U-Haul and had hired local guys to carry my things inside. They also delivered something that belongs to someone else and have so far shown no interest in getting it back to the rightful owner. I'm so glad to be done with them. Read More
Lilian S.
Blacksburg, VA
2018-07-01
If I could give them 0 stars I would. The representative I initially spoke to talked me out of going with a different mover. After booking with Independence Van Lines and paying the deposit, I could never get in touch with the representative. I scheduled pickup on a Wednesday since I would be moving the following Monday. I called Wednesday after not hearing from them, and they said pickup would be Thursday. The same thing happened the following day, and the following day, and the following day. Come Sunday, they said the driver would be there Monday evening, 8 hours after I was supposed to be leaving. The new representative I spoke to, while I know it was not his fault, showed little to no concern regarding the situation and said there was nothing to be done. I had to push back my move and take on the associated financial costs, not to mention all the stress of not knowing what was going on (I was always the one calling to check on things; I received no update calls from the company). If you book with this company, make sure you schedule at least a week to two in advance, and expect to either follow up on your own or be left in the dark.
Update: They said the driver would pick up my stuff between 2-4 today (Monday). It is now 4:17 with no driver and no updates. I was supposed to be on the road 8 hours ago.
Update: They didn't pick up my stuff until Wednesday, and I had to arrange for a friend to supervise pickup since I had already left town. It has now been 5 weeks, and they still don't have an ETA for delivery. That's 5 weeks without a bed, furniture, half my clothing, or kitchenware, and they have not once reached out to me. I have had to call them weekly for updates (to no avail).
Update: I finally received my stuff on Monday. In total, it took 9 weeks for me to receive my stuff. There were a lot of things damaged/broken including the center glass in my coffee table, a broken diploma frame, and a ruined side table. The man who delivered my stuff (who by the way works for a different company since Independence Van Lines is a broker) showed up in a U-Haul and had hired local guys to carry my things inside. They also delivered something that belongs to someone else and have so far shown no interest in getting it back to the rightful owner. I'm so glad to be done with them. Read More
Lilian S.
Blacksburg, VA
2018-07-01
If I could give them 0 stars I would. The representative I initially spoke to talked me out of going with a different mover. After booking with Independence Van Lines and paying the deposit, I could never get in touch with the representative. I scheduled pickup on a Wednesday since I would be moving the following Monday. I called Wednesday after not hearing from them, and they said pickup would be Thursday. The same thing happened the following day, and the following day, and the following day. Come Sunday, they said the driver would be there Monday evening, 8 hours after I was supposed to be leaving. The new representative I spoke to, while I know it was not his fault, showed little to no concern regarding the situation and said there was nothing to be done. I had to push back my move and take on the associated financial costs, not to mention all the stress of not knowing what was going on (I was always the one calling to check on things; I received no update calls from the company). If you book with this company, make sure you schedule at least a week to two in advance, and expect to either follow up on your own or be left in the dark.
Update: They said the driver would pick up my stuff between 2-4 today (Monday). It is now 4:17 with no driver and no updates. I was supposed to be on the road 8 hours ago.
Update: They didn't pick up my stuff until Wednesday, and I had to arrange for a friend to supervise pickup since I had already left town. It has now been 5 weeks, and they still don't have an ETA for delivery. That's 5 weeks without a bed, furniture, half my clothing, or kitchenware, and they have not once reached out to me. I have had to call them weekly for updates (to no avail).
Update: I finally received my stuff on Monday. In total, it took 9 weeks for me to receive my stuff. There were a lot of things damaged/broken including the center glass in my coffee table, a broken diploma frame, and a ruined side table. The man who delivered my stuff (who by the way works for a different company since Independence Van Lines is a broker) showed up in a U-Haul and had hired local guys to carry my things inside. They also delivered something that belongs to someone else and have so far shown no interest in getting it back to the rightful owner. I'm so glad to be done with them. Read More