Hilford Moving & Storage
Reviews 114 | Images 23
2.84
1595 S. Arundell Ave. Ventura, CA 93003
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Auto Transport Services, Office Movers, Commercial Relocation
Hilford Moving & Storage Moving Stories
Chris Zikakis
2023-06-21
We recently moved from Santa Barbara to Utah. Pete Cresto, the salesperson at Hilford was one of those guys who seemed so sincere. Lived and died for customer service. And truly, he gave us good customer service until we signed the sales agreement to use his company. After that, he never returned a phone call.
The moving van driver rushed the packing team because he had his family in the cab, and was eager to get on his way (he was taking them with him across the country to go on vacation). If you look at the attached photos, you can see the movers took very little care in how they packed. Toward the end, they simply placed things in the truck without securing them.
When the van arrived in UT, the unloading crew did not arrive on the day we were to unload. The unloading had to be rescheduled.
When the driver opened the truck in Utah, there was literally a pile of our belongings! I was there and took a photo (attached). Our furniture and other belongings in a pile -- dented, scratched, broken. As they finally unloaded, we watched a parade of one damaged item after another, as the movers brought them into our new house.
Although we took good photos of the damage as it came off the truck, the moving company makes you go through an extensive process to file a claim, and systematically denies most of what is claimed, even though we have exceptional documentation.
We have moved many times over the last five decades. Never had we had such a bad experience.
And, guess what? Pete still hasn't called!
Almost every review I've ever written is a positive one. I hate to say bad things about any company. However, in this case, I owe it to future movers to warn you away from this group. Read More
Chris Zikakis
2023-06-21
We recently moved from Santa Barbara to Utah. Pete Cresto, the salesperson at Hilford was one of those guys who seemed so sincere. Lived and died for customer service. And truly, he gave us good customer service until we signed the sales agreement to use his company. After that, he never returned a phone call.
The moving van driver rushed the packing team because he had his family in the cab, and was eager to get on his way (he was taking them with him across the country to go on vacation). If you look at the attached photos, you can see the movers took very little care in how they packed. Toward the end, they simply placed things in the truck without securing them.
When the van arrived in UT, the unloading crew did not arrive on the day we were to unload. The unloading had to be rescheduled.
When the driver opened the truck in Utah, there was literally a pile of our belongings! I was there and took a photo (attached). Our furniture and other belongings in a pile -- dented, scratched, broken. As they finally unloaded, we watched a parade of one damaged item after another, as the movers brought them into our new house.
Although we took good photos of the damage as it came off the truck, the moving company makes you go through an extensive process to file a claim, and systematically denies most of what is claimed, even though we have exceptional documentation.
We have moved many times over the last five decades. Never had we had such a bad experience.
And, guess what? Pete still hasn't called!
Almost every review I've ever written is a positive one. I hate to say bad things about any company. However, in this case, I owe it to future movers to warn you away from this group. Read More
Chris Zikakis
2023-06-21
We recently moved from Santa Barbara to Utah. Pete Cresto, the salesperson at Hilford was one of those guys who seemed so sincere. Lived and died for customer service. And truly, he gave us good customer service until we signed the sales agreement to use his company. After that, he never returned a phone call.
The moving van driver rushed the packing team because he had his family in the cab, and was eager to get on his way (he was taking them with him across the country to go on vacation). If you look at the attached photos, you can see the movers took very little care in how they packed. Toward the end, they simply placed things in the truck without securing them.
When the van arrived in UT, the unloading crew did not arrive on the day we were to unload. The unloading had to be rescheduled.
When the driver opened the truck in Utah, there was literally a pile of our belongings! I was there and took a photo (attached). Our furniture and other belongings in a pile -- dented, scratched, broken. As they finally unloaded, we watched a parade of one damaged item after another, as the movers brought them into our new house.
Although we took good photos of the damage as it came off the truck, the moving company makes you go through an extensive process to file a claim, and systematically denies most of what is claimed, even though we have exceptional documentation.
We have moved many times over the last five decades. Never had we had such a bad experience.
And, guess what? Pete still hasn't called!
Almost every review I've ever written is a positive one. I hate to say bad things about any company. However, in this case, I owe it to future movers to warn you away from this group. Read More
Chris Zikakis
2023-06-21
We recently moved from Santa Barbara to Utah. Pete Cresto, the salesperson at Hilford was one of those guys who seemed so sincere. Lived and died for customer service. And truly, he gave us good customer service until we signed the sales agreement to use his company. After that, he never returned a phone call.
The moving van driver rushed the packing team because he had his family in the cab, and was eager to get on his way (he was taking them with him across the country to go on vacation). If you look at the attached photos, you can see the movers took very little care in how they packed. Toward the end, they simply placed things in the truck without securing them.
When the van arrived in UT, the unloading crew did not arrive on the day we were to unload. The unloading had to be rescheduled.
When the driver opened the truck in Utah, there was literally a pile of our belongings! I was there and took a photo (attached). Our furniture and other belongings in a pile -- dented, scratched, broken. As they finally unloaded, we watched a parade of one damaged item after another, as the movers brought them into our new house.
Although we took good photos of the damage as it came off the truck, the moving company makes you go through an extensive process to file a claim, and systematically denies most of what is claimed, even though we have exceptional documentation.
We have moved many times over the last five decades. Never had we had such a bad experience.
And, guess what? Pete still hasn't called!
Almost every review I've ever written is a positive one. I hate to say bad things about any company. However, in this case, I owe it to future movers to warn you away from this group. Read More
Chris Zikakis
2023-06-21
We recently moved from Santa Barbara to Utah. Pete Cresto, the salesperson at Hilford was one of those guys who seemed so sincere. Lived and died for customer service. And truly, he gave us good customer service until we signed the sales agreement to use his company. After that, he never returned a phone call.
The moving van driver rushed the packing team because he had his family in the cab, and was eager to get on his way (he was taking them with him across the country to go on vacation). If you look at the attached photos, you can see the movers took very little care in how they packed. Toward the end, they simply placed things in the truck without securing them.
When the van arrived in UT, the unloading crew did not arrive on the day we were to unload. The unloading had to be rescheduled.
When the driver opened the truck in Utah, there was literally a pile of our belongings! I was there and took a photo (attached). Our furniture and other belongings in a pile -- dented, scratched, broken. As they finally unloaded, we watched a parade of one damaged item after another, as the movers brought them into our new house.
Although we took good photos of the damage as it came off the truck, the moving company makes you go through an extensive process to file a claim, and systematically denies most of what is claimed, even though we have exceptional documentation.
We have moved many times over the last five decades. Never had we had such a bad experience.
And, guess what? Pete still hasn't called!
Almost every review I've ever written is a positive one. I hate to say bad things about any company. However, in this case, I owe it to future movers to warn you away from this group. Read More
Debra b.
Fillmore, CA
2022-09-19
Everything we owed burned up in a cargo fire, 33 years of memories. Was it insured? Yes! We would much rather have our memories. Hilford subbed it out to someone else. What a mess. Call someone else. Driver told us some scary stories about how tired he was and the trailers breaks had to be fixed before he came and loaded our belongings. He also stated he was so tired and hadn't had any sleep in days. Private message me for more info. Read More
Debra b.
Fillmore, CA
2022-09-19
Everything we owed burned up in a cargo fire, 33 years of memories. Was it insured? Yes! We would much rather have our memories. Hilford subbed it out to someone else. What a mess. Call someone else. Driver told us some scary stories about how tired he was and the trailers breaks had to be fixed before he came and loaded our belongings. He also stated he was so tired and hadn't had any sleep in days. Private message me for more info. Read More
Debra b.
Fillmore, CA
2022-09-19
Everything we owed burned up in a cargo fire, 33 years of memories. Was it insured? Yes! We would much rather have our memories. Hilford subbed it out to someone else. What a mess. Call someone else. Driver told us some scary stories about how tired he was and the trailers breaks had to be fixed before he came and loaded our belongings. He also stated he was so tired and hadn't had any sleep in days. Private message me for more info. Read More
Debra b.
Fillmore, CA
2022-09-19
Everything we owed burned up in a cargo fire, 33 years of memories. Was it insured? Yes! We would much rather have our memories. Hilford subbed it out to someone else. What a mess. Call someone else. Driver told us some scary stories about how tired he was and the trailers breaks had to be fixed before he came and loaded our belongings. He also stated he was so tired and hadn't had any sleep in days. Private message me for more info. Read More
Mariah A.
Killeen, TX
2022-05-19
I had Tony, Taylen, and Noe as my packers and they were amazing. If you have the pleasure of hiring or being contracted by this company, request this team! They love professionalism, promptness and getting the job done! I highly recommend them! They were careful with everything I owned and being a young disabled woman, very kind people to work with. They were done within a day! Read More
Joanna B.
2020-09-14
UPDATE! 9/9/2020 BAIT AND SWITCH, MAJOR DECEPTION… It’s 3 months later, and what started out as a nightmare has only gotten worse. Sally from Hilford finally called me AFTER my review hit YELP—what a surprise. She claimed that she “wanted to help” after hearing about the atrociously unprofessional service I received. She sent out her rep April to see if my stainless steel doors could be “fixed with putty” or the “dents knocked out”—um, no. April was in my house fewer than 4 minutes and agreed the damage was irreparable (she DID NOT take pictures of the fridge). Next, Sally offered to buy me a used refrigerator she found on Craigslist—NOT the same brand and who knows how old. She reminded me I “signed for the $0.60/pound insurance” but she “wanted to help me…IF I WOULD TAKE DOWN THE YELP REVIEW.” I turned down that fridge, but found TWO of MY exact model on Craigslist for $500 each. At this point, Sally agreed to pay me $500, but they would be picking up the damaged fridge because they had salvage rights. I agreed. After searching and going to look at several used refrigerators, I was uncomfortable buying one that I did not know the history of—mine was only 5 years old and meticulously taken care of. Therefore, I had to go out and buy a new one, intending to put the $500 towards my $1640 purchase of an equal fridge. I let Sally know, and she agreed (in writing) to bring me a check for $500 check and pick up the fridge the movers damaged on 9/9/2020. When the rep April arrived on 9/9, she took pictures, told me, “We aren’t taking the fridge” and handed me a check for $270—NOT $500. READY FOR THIS? After 7 additional weeks of lying to me, Sally claims the fridge is not the original fridge in my claim (despite my pictures not only from the day of the move, but of the fridge IN MY kitchen—all sent to her, and April NOT taking a single picture at her first visit to my house). It was literally sitting in my dining room for a week after my new one was delivered. The delivery men could have taken this damaged fridge away, but I waiting for Hilford to take it…then she left it for me to dispose of and paid me only the insurance amount DESPITE HER MOVERS NOT BRINGING A REFRIGERATOR DOLLY TO MOVE MY FRIDGE! This company DOES NOT have a stitch of integrity. What could have been a quick response to my claim, an acceptance of responsibility for their movers NOT coming prepared to move items that were ON THEIR QUOTE, has now turned into 3 months of additional stress and heartache. Save yourself a lawsuit and book your move with a different company. POSTED 7/24/2020 PLEASE READ! I needed help to move literally one street over and what I got was a disaster! I received an in-person walk-through quote from Pete that included everything. I planned for 4-5 hours of help, deciding to have the movers do the upstairs and appliances. The "movers" arrived WITHOUT ANY TOOLS to disassemble furniture--which was all listed on the quote--in order to move it down stairs (thank goodness I happen to have an Allen wrench set and a screwdriver!) The "movers" DID NOT WRAP/PROTECT ANY FURNITURE despite my requests to do so. They did not even protect the white wood banisters with blankets. The only thing they wrapped was my daughter's brand new dresser and night stand with MY plastic wrap--which does not protect anything, just keeps drawers closed--and both the dresser and her desk (not wrapped and boxes put on top of it in the truck) were scratched, the leg of the dresser has chunks out of it. They used a dolly on which stacks of fragile boxes were stacked and clunked down the stairs, then COMPLAINED they had to move the up wood stairs in the new house because they couldn't use a dolly. They dragged furniture in the truck instead of lifting it. I even reassembled the beds MYSELF (see Allen wrenches)! They proceeded to tell me it was taking longer because they weren't told about the wood stairs and...the “movers” DID NOT BRING a refrigerator dolly TO MOVE THE FRIDGE! The put it on a regular dolly--NO BLANKET OR PROTECTION from the metal--which scratched the side, then rolled it down the side of my house with the doors facing out and DENTED BOTH DOORS on the gas meter! I was calling Pete the whole time, frantic at the damage and unprofessionalism. When I was upset they ruined my fridge and pointed it out, the "movers" decided to LEAVE MY FRIDGE ON THE BACK PATIO because they were angry at being blamed for the damage. The "movers" blamed Pete for not telling them they had to move a fridge (which was ON THE QUOTE). I told them to leave, at which time they charged me the whole amount for the four hours it took them to move less than half my house around the corner. Pete finally called and was "shocked and sorry" on the day of my move but guess what?! I HAVEN'T HEARD FROM HIM SINCE. I HAVE EMAILED MY CLAIM--WITH FOUR FOLLOW-UP EMAILS--AND NO ONE WILL CALL ME BACK. It's been 6 weeks today and I still have a ruined fridge and no answers. Read More
Joanna B.
2020-09-14
UPDATE! 9/9/2020 BAIT AND SWITCH, MAJOR DECEPTION… It’s 3 months later, and what started out as a nightmare has only gotten worse. Sally from Hilford finally called me AFTER my review hit YELP—what a surprise. She claimed that she “wanted to help” after hearing about the atrociously unprofessional service I received. She sent out her rep April to see if my stainless steel doors could be “fixed with putty” or the “dents knocked out”—um, no. April was in my house fewer than 4 minutes and agreed the damage was irreparable (she DID NOT take pictures of the fridge). Next, Sally offered to buy me a used refrigerator she found on Craigslist—NOT the same brand and who knows how old. She reminded me I “signed for the $0.60/pound insurance” but she “wanted to help me…IF I WOULD TAKE DOWN THE YELP REVIEW.” I turned down that fridge, but found TWO of MY exact model on Craigslist for $500 each. At this point, Sally agreed to pay me $500, but they would be picking up the damaged fridge because they had salvage rights. I agreed. After searching and going to look at several used refrigerators, I was uncomfortable buying one that I did not know the history of—mine was only 5 years old and meticulously taken care of. Therefore, I had to go out and buy a new one, intending to put the $500 towards my $1640 purchase of an equal fridge. I let Sally know, and she agreed (in writing) to bring me a check for $500 check and pick up the fridge the movers damaged on 9/9/2020. When the rep April arrived on 9/9, she took pictures, told me, “We aren’t taking the fridge” and handed me a check for $270—NOT $500. READY FOR THIS? After 7 additional weeks of lying to me, Sally claims the fridge is not the original fridge in my claim (despite my pictures not only from the day of the move, but of the fridge IN MY kitchen—all sent to her, and April NOT taking a single picture at her first visit to my house). It was literally sitting in my dining room for a week after my new one was delivered. The delivery men could have taken this damaged fridge away, but I waiting for Hilford to take it…then she left it for me to dispose of and paid me only the insurance amount DESPITE HER MOVERS NOT BRINGING A REFRIGERATOR DOLLY TO MOVE MY FRIDGE! This company DOES NOT have a stitch of integrity. What could have been a quick response to my claim, an acceptance of responsibility for their movers NOT coming prepared to move items that were ON THEIR QUOTE, has now turned into 3 months of additional stress and heartache. Save yourself a lawsuit and book your move with a different company. POSTED 7/24/2020 PLEASE READ! I needed help to move literally one street over and what I got was a disaster! I received an in-person walk-through quote from Pete that included everything. I planned for 4-5 hours of help, deciding to have the movers do the upstairs and appliances. The "movers" arrived WITHOUT ANY TOOLS to disassemble furniture--which was all listed on the quote--in order to move it down stairs (thank goodness I happen to have an Allen wrench set and a screwdriver!) The "movers" DID NOT WRAP/PROTECT ANY FURNITURE despite my requests to do so. They did not even protect the white wood banisters with blankets. The only thing they wrapped was my daughter's brand new dresser and night stand with MY plastic wrap--which does not protect anything, just keeps drawers closed--and both the dresser and her desk (not wrapped and boxes put on top of it in the truck) were scratched, the leg of the dresser has chunks out of it. They used a dolly on which stacks of fragile boxes were stacked and clunked down the stairs, then COMPLAINED they had to move the up wood stairs in the new house because they couldn't use a dolly. They dragged furniture in the truck instead of lifting it. I even reassembled the beds MYSELF (see Allen wrenches)! They proceeded to tell me it was taking longer because they weren't told about the wood stairs and...the “movers” DID NOT BRING a refrigerator dolly TO MOVE THE FRIDGE! The put it on a regular dolly--NO BLANKET OR PROTECTION from the metal--which scratched the side, then rolled it down the side of my house with the doors facing out and DENTED BOTH DOORS on the gas meter! I was calling Pete the whole time, frantic at the damage and unprofessionalism. When I was upset they ruined my fridge and pointed it out, the "movers" decided to LEAVE MY FRIDGE ON THE BACK PATIO because they were angry at being blamed for the damage. The "movers" blamed Pete for not telling them they had to move a fridge (which was ON THE QUOTE). I told them to leave, at which time they charged me the whole amount for the four hours it took them to move less than half my house around the corner. Pete finally called and was "shocked and sorry" on the day of my move but guess what?! I HAVEN'T HEARD FROM HIM SINCE. I HAVE EMAILED MY CLAIM--WITH FOUR FOLLOW-UP EMAILS--AND NO ONE WILL CALL ME BACK. It's been 6 weeks today and I still have a ruined fridge and no answers. Read More
Joanna B.
2020-09-14
UPDATE! 9/9/2020 BAIT AND SWITCH, MAJOR DECEPTION… It’s 3 months later, and what started out as a nightmare has only gotten worse. Sally from Hilford finally called me AFTER my review hit YELP—what a surprise. She claimed that she “wanted to help” after hearing about the atrociously unprofessional service I received. She sent out her rep April to see if my stainless steel doors could be “fixed with putty” or the “dents knocked out”—um, no. April was in my house fewer than 4 minutes and agreed the damage was irreparable (she DID NOT take pictures of the fridge). Next, Sally offered to buy me a used refrigerator she found on Craigslist—NOT the same brand and who knows how old. She reminded me I “signed for the $0.60/pound insurance” but she “wanted to help me…IF I WOULD TAKE DOWN THE YELP REVIEW.” I turned down that fridge, but found TWO of MY exact model on Craigslist for $500 each. At this point, Sally agreed to pay me $500, but they would be picking up the damaged fridge because they had salvage rights. I agreed. After searching and going to look at several used refrigerators, I was uncomfortable buying one that I did not know the history of—mine was only 5 years old and meticulously taken care of. Therefore, I had to go out and buy a new one, intending to put the $500 towards my $1640 purchase of an equal fridge. I let Sally know, and she agreed (in writing) to bring me a check for $500 check and pick up the fridge the movers damaged on 9/9/2020. When the rep April arrived on 9/9, she took pictures, told me, “We aren’t taking the fridge” and handed me a check for $270—NOT $500. READY FOR THIS? After 7 additional weeks of lying to me, Sally claims the fridge is not the original fridge in my claim (despite my pictures not only from the day of the move, but of the fridge IN MY kitchen—all sent to her, and April NOT taking a single picture at her first visit to my house). It was literally sitting in my dining room for a week after my new one was delivered. The delivery men could have taken this damaged fridge away, but I waiting for Hilford to take it…then she left it for me to dispose of and paid me only the insurance amount DESPITE HER MOVERS NOT BRINGING A REFRIGERATOR DOLLY TO MOVE MY FRIDGE! This company DOES NOT have a stitch of integrity. What could have been a quick response to my claim, an acceptance of responsibility for their movers NOT coming prepared to move items that were ON THEIR QUOTE, has now turned into 3 months of additional stress and heartache. Save yourself a lawsuit and book your move with a different company. POSTED 7/24/2020 PLEASE READ! I needed help to move literally one street over and what I got was a disaster! I received an in-person walk-through quote from Pete that included everything. I planned for 4-5 hours of help, deciding to have the movers do the upstairs and appliances. The "movers" arrived WITHOUT ANY TOOLS to disassemble furniture--which was all listed on the quote--in order to move it down stairs (thank goodness I happen to have an Allen wrench set and a screwdriver!) The "movers" DID NOT WRAP/PROTECT ANY FURNITURE despite my requests to do so. They did not even protect the white wood banisters with blankets. The only thing they wrapped was my daughter's brand new dresser and night stand with MY plastic wrap--which does not protect anything, just keeps drawers closed--and both the dresser and her desk (not wrapped and boxes put on top of it in the truck) were scratched, the leg of the dresser has chunks out of it. They used a dolly on which stacks of fragile boxes were stacked and clunked down the stairs, then COMPLAINED they had to move the up wood stairs in the new house because they couldn't use a dolly. They dragged furniture in the truck instead of lifting it. I even reassembled the beds MYSELF (see Allen wrenches)! They proceeded to tell me it was taking longer because they weren't told about the wood stairs and...the “movers” DID NOT BRING a refrigerator dolly TO MOVE THE FRIDGE! The put it on a regular dolly--NO BLANKET OR PROTECTION from the metal--which scratched the side, then rolled it down the side of my house with the doors facing out and DENTED BOTH DOORS on the gas meter! I was calling Pete the whole time, frantic at the damage and unprofessionalism. When I was upset they ruined my fridge and pointed it out, the "movers" decided to LEAVE MY FRIDGE ON THE BACK PATIO because they were angry at being blamed for the damage. The "movers" blamed Pete for not telling them they had to move a fridge (which was ON THE QUOTE). I told them to leave, at which time they charged me the whole amount for the four hours it took them to move less than half my house around the corner. Pete finally called and was "shocked and sorry" on the day of my move but guess what?! I HAVEN'T HEARD FROM HIM SINCE. I HAVE EMAILED MY CLAIM--WITH FOUR FOLLOW-UP EMAILS--AND NO ONE WILL CALL ME BACK. It's been 6 weeks today and I still have a ruined fridge and no answers. Read More
Cristina C.
Traverse City, MI
2016-08-27
If I could give these guys no stars, I would. DO NOT use them if you're moving. If you're military, you probably won't be given a choice, as I wasn't, thanks to the government giving these jobs to the lowest bidder.
I moved from California to Virginia. These guys damaged/ruined/destroyed 12 large items, many of which are antique and/or handmade. Irreplaceable. They shoved everything haphazardly into the containers and didn't wrap large pieces completely (or at all), resulting in scratched, scuffed, gouged, or downright broken items. Why would you wrap a $2 plastic cup in six layers of tissue paper, but you don't wrap my handmade wooden trunk AT ALL?? Why would you treat my piano so well yet snap the legs off my buffet, bookcase, dresser, and antique Italian night stand?? I know it's not your stuff, and you clearly don't care, but try to display some professionalism and intelligence.
I will obviously be making a claim against these guys, as they've broken half my house. I wholeheartedly hope they seriously retrain or fire the workers who did this, and I really hope the military never uses them again. Read More
Cristina C.
Traverse City, MI
2016-08-27
If I could give these guys no stars, I would. DO NOT use them if you're moving. If you're military, you probably won't be given a choice, as I wasn't, thanks to the government giving these jobs to the lowest bidder.
I moved from California to Virginia. These guys damaged/ruined/destroyed 12 large items, many of which are antique and/or handmade. Irreplaceable. They shoved everything haphazardly into the containers and didn't wrap large pieces completely (or at all), resulting in scratched, scuffed, gouged, or downright broken items. Why would you wrap a $2 plastic cup in six layers of tissue paper, but you don't wrap my handmade wooden trunk AT ALL?? Why would you treat my piano so well yet snap the legs off my buffet, bookcase, dresser, and antique Italian night stand?? I know it's not your stuff, and you clearly don't care, but try to display some professionalism and intelligence.
I will obviously be making a claim against these guys, as they've broken half my house. I wholeheartedly hope they seriously retrain or fire the workers who did this, and I really hope the military never uses them again. Read More
Cristina C.
Traverse City, MI
2016-08-27
If I could give these guys no stars, I would. DO NOT use them if you're moving. If you're military, you probably won't be given a choice, as I wasn't, thanks to the government giving these jobs to the lowest bidder.
I moved from California to Virginia. These guys damaged/ruined/destroyed 12 large items, many of which are antique and/or handmade. Irreplaceable. They shoved everything haphazardly into the containers and didn't wrap large pieces completely (or at all), resulting in scratched, scuffed, gouged, or downright broken items. Why would you wrap a $2 plastic cup in six layers of tissue paper, but you don't wrap my handmade wooden trunk AT ALL?? Why would you treat my piano so well yet snap the legs off my buffet, bookcase, dresser, and antique Italian night stand?? I know it's not your stuff, and you clearly don't care, but try to display some professionalism and intelligence.
I will obviously be making a claim against these guys, as they've broken half my house. I wholeheartedly hope they seriously retrain or fire the workers who did this, and I really hope the military never uses them again. Read More
Cristina C.
Traverse City, MI
2016-08-27
If I could give these guys no stars, I would. DO NOT use them if you're moving. If you're military, you probably won't be given a choice, as I wasn't, thanks to the government giving these jobs to the lowest bidder.
I moved from California to Virginia. These guys damaged/ruined/destroyed 12 large items, many of which are antique and/or handmade. Irreplaceable. They shoved everything haphazardly into the containers and didn't wrap large pieces completely (or at all), resulting in scratched, scuffed, gouged, or downright broken items. Why would you wrap a $2 plastic cup in six layers of tissue paper, but you don't wrap my handmade wooden trunk AT ALL?? Why would you treat my piano so well yet snap the legs off my buffet, bookcase, dresser, and antique Italian night stand?? I know it's not your stuff, and you clearly don't care, but try to display some professionalism and intelligence.
I will obviously be making a claim against these guys, as they've broken half my house. I wholeheartedly hope they seriously retrain or fire the workers who did this, and I really hope the military never uses them again. Read More