Companies List

Dorie D.

Austin, TX

2023-11-07

Went off reviews when I was looking for a moving company. Hired them to pack and move my whole house. It was a three day process. They were very polite and fast. I thought all was well and tipped each man working $100 for each day. I was feeling generous and thankful. The move was around 9k and moved only 15 min away. They did a ton of work packing. I had a lot of new furniture. Unfortunately I didn't see the damage until unpacking and settling. Several pieces of furniture damaged. I called and they sent someone to "fix" the pieces, but nothing held up or looked like it was. After speaking to customer service, found out I should have read the fine print... basically they made zero effort to make things right. Cost me a lot in damage. A Queen bed frame, 2 ottomans, a large cabinet, a few heirloom pieces, and a Chanel bag gone missing. (They said this had never happened before). Come to find out, it has with this company. Maybe it's the luck of the crew... but it was a loss that I felt like they never truly cared to make right...they already had my money and that was that. The reviews look good now, so hopefully they are doing better. It took me a long time to finally write this. Still wish I could have recovered my bag. Nothing you can do about that when they pack all of your belongings, then refuse to accept what happened. Read More

Dorie D.

Austin, TX

2023-11-07

Went off reviews when I was looking for a moving company. Hired them to pack and move my whole house. It was a three day process. They were very polite and fast. I thought all was well and tipped each man working $100 for each day. I was feeling generous and thankful. The move was around 9k and moved only 15 min away. They did a ton of work packing. I had a lot of new furniture. Unfortunately I didn't see the damage until unpacking and settling. Several pieces of furniture damaged. I called and they sent someone to "fix" the pieces, but nothing held up or looked like it was. After speaking to customer service, found out I should have read the fine print... basically they made zero effort to make things right. Cost me a lot in damage. A Queen bed frame, 2 ottomans, a large cabinet, a few heirloom pieces, and a Chanel bag gone missing. (They said this had never happened before). Come to find out, it has with this company. Maybe it's the luck of the crew... but it was a loss that I felt like they never truly cared to make right...they already had my money and that was that. The reviews look good now, so hopefully they are doing better. It took me a long time to finally write this. Still wish I could have recovered my bag. Nothing you can do about that when they pack all of your belongings, then refuse to accept what happened. Read More

Dorie D.

Austin, TX

2023-11-07

Went off reviews when I was looking for a moving company. Hired them to pack and move my whole house. It was a three day process. They were very polite and fast. I thought all was well and tipped each man working $100 for each day. I was feeling generous and thankful. The move was around 9k and moved only 15 min away. They did a ton of work packing. I had a lot of new furniture. Unfortunately I didn't see the damage until unpacking and settling. Several pieces of furniture damaged. I called and they sent someone to "fix" the pieces, but nothing held up or looked like it was. After speaking to customer service, found out I should have read the fine print... basically they made zero effort to make things right. Cost me a lot in damage. A Queen bed frame, 2 ottomans, a large cabinet, a few heirloom pieces, and a Chanel bag gone missing. (They said this had never happened before). Come to find out, it has with this company. Maybe it's the luck of the crew... but it was a loss that I felt like they never truly cared to make right...they already had my money and that was that. The reviews look good now, so hopefully they are doing better. It took me a long time to finally write this. Still wish I could have recovered my bag. Nothing you can do about that when they pack all of your belongings, then refuse to accept what happened. Read More

Dorie D.

Austin, TX

2023-11-07

Went off reviews when I was looking for a moving company. Hired them to pack and move my whole house. It was a three day process. They were very polite and fast. I thought all was well and tipped each man working $100 for each day. I was feeling generous and thankful. The move was around 9k and moved only 15 min away. They did a ton of work packing. I had a lot of new furniture. Unfortunately I didn't see the damage until unpacking and settling. Several pieces of furniture damaged. I called and they sent someone to "fix" the pieces, but nothing held up or looked like it was. After speaking to customer service, found out I should have read the fine print... basically they made zero effort to make things right. Cost me a lot in damage. A Queen bed frame, 2 ottomans, a large cabinet, a few heirloom pieces, and a Chanel bag gone missing. (They said this had never happened before). Come to find out, it has with this company. Maybe it's the luck of the crew... but it was a loss that I felt like they never truly cared to make right...they already had my money and that was that. The reviews look good now, so hopefully they are doing better. It took me a long time to finally write this. Still wish I could have recovered my bag. Nothing you can do about that when they pack all of your belongings, then refuse to accept what happened. Read More

G L H

2023-09-27

WOW! Am SO GLAD I decided on Heavenly Move. The movers, NICK & DANIEL were absolutely, freakingly AWESOME! They really impressed me with their courtesy, professionalism, speed & hard work. Request these guys! They wrapped ALL my furniture with blankets for protection & shrinked wrapped necessary items. They were very efficient. This move opened my eyes to how quick-thinking they have to be in planning what to load through out the process. The move went without a single hitch & everything, including large glass table tops, arrived safely. By the way, buy lunch or dinner for them. They need a lot of energy for what all they do.. My only regret is that I didn’t also have them take some very large picture. I was quite frayed & you hear about damages with other moving companies. I certainly could have trusted them. Live & learn. THANK YOU SO VERY MUCH, DANIEL & NICK, & thank you to Anna who arranged all the details & efficiently & promptly answered my questions (yes, you are most important, too). For the peace of mind I didn’t mind paying more. GOD BLESS YOU! Read More

G L H

2023-09-27

WOW! Am SO GLAD I decided on Heavenly Move. The movers, NICK & DANIEL were absolutely, freakingly AWESOME! They really impressed me with their courtesy, professionalism, speed & hard work. Request these guys! They wrapped ALL my furniture with blankets for protection & shrinked wrapped necessary items. They were very efficient. This move opened my eyes to how quick-thinking they have to be in planning what to load through out the process. The move went without a single hitch & everything, including large glass table tops, arrived safely. By the way, buy lunch or dinner for them. They need a lot of energy for what all they do.. My only regret is that I didn’t also have them take some very large picture. I was quite frayed & you hear about damages with other moving companies. I certainly could have trusted them. Live & learn. THANK YOU SO VERY MUCH, DANIEL & NICK, & thank you to Anna who arranged all the details & efficiently & promptly answered my questions (yes, you are most important, too). For the peace of mind I didn’t mind paying more. GOD BLESS YOU! Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Steph T.

2023-06-28

Our experience wasn’t heavenly. In the moment we thought it was ok, good enough we gave them a sizable tip that we would come to regret as we unpacked. We had them pack most of our things. Maybe the others leaving the good reviews didn’t? I can’t figure out why our service was so vastly different! Our final price was 1/3 more than our quote, even though we had packed our entire kitchen (thankfully). The initial arrival process was unsettling. The team lead had an iPad and was scrolling through things asking me to sign and initial in multiple places. I asked what I was signing, the explanation was very brief. They wanted to get started and didn’t want to take the time to go through it. I was told they’d go back through it once the job was done. They said that they could move our hot tub. Come moving day, they did not have a sled or any equipment for this. By the time we got to unloading the hot tub, my husband and 2 of our friends had to help. My husband’s had a hip replacement and needs the other done - why we hired movers. Not cool. The space needed for the hot tub was apparently part of why the quote was 1/3 less than the final price. But the hot tub was included in the quote. One of the movers then followed me around the new house asking me if I have tweezers for a sliver he had. I’m trying to figure out which box has tweezers. He had packed the tweezers and moved the boxes. I just didn’t know what to say but he just kept following me. The most negligent thing was that when they r e-assembled our solid wood Cal. King bed, they put the wooden side rails on the wrong sides. When the brackets didn’t line up with the existing holes, rather than asking for suggestions, they screwed all I’ll new holes into our bed frame!!! 😡 In this process, their drill must’ve slipped and they gouged the wood in multiple places. The screws were completely stripped. Some of the brackets didn’t have screws in one side or the other as well. My husband was literally right outside the room while they were assembling. Had they just asked, he could’ve told what was wrong. We discovered this the next day (the bed was wobbly) - this was not ok! My husband needs to help move the hot tub but you can’t check with him before screwing new holes into our bed!?! As soon as we discovered the extent of damage done to our bed frame, we asked if we could at least get part of our tip back but that was not given. The replacement insurance is measly, hardly worth the time to file a claim and this is a Cal King bed. Not easily replaceable. I called and reported this asked for our tip back at least - nope. My husband’s archery bow was shoved into a wardrobe box with 2x4s, a longboard and large wooden hand painted pilgrims - they didn’t fare very well. Some things were wrapped beautifully and then vases or decorations were just shoved in boxes with other random things. An empty box was packed, taped and labeled- weird. A bathroom that had the doors shut and a sign taped “do not pack” was packed as well. General poor communication. We communicated with the team leader and the other members didn’t get some of the messages. I had a desk that we had disassembled and stacked neatly in our garage prior to the move. When they put it in the new house, the lead tried to tell me it didn’t have any drawers and seemed annoyed when I said it definitely did. We finally found that one of the movers had shoved all the drawers in a wardrobe box - punching a hole through the bottom of one of the drawers (by the corner of another drawer). They used a ton of wardrobe boxes and they charge a considerable amount ($40 I think) for those boxes. I have a disability and as we continue to slowly unpack things, it’s like a reoccurring nightmare! Good things- most of the guys we’re very kind. They were concerned when I couldn’t figure out where my cat had been hiding/escaped to. Half of the team packed and labeled things very well. They were considerate - asking if their music was ok/too loud. They were very appreciative of the pizza and drinks we provided. Read More

Kamilla K.

Austin, TX

2021-08-19

I am beyond pleased with my Heavenly Moving experience. I had to use them 3 times over the past several months due to moving after the Texas snow storms and each of these 3 moves was entirely flawless. From the very first call when I scheduled each move to the delivery of my last personal belonging, it was a five star experience. Unlike other previous moves with different companies, I didn't have any damaged items and no missing items with Heavenly Moving. The movers, specifically Daniel and his teammate, were incredibly efficient and professional. They were careful to wrap each piece of furniture and glass, but did so quickly and efficiently. They followed all of our requests with delicate furniture. As trite as this may sound, this company truly cares about their customers and goes above and beyond to provide an excellent experience. Moving is usually a stressful experience but the team at Heavenly Care Moving makes it so much easier and literally a pleasant experience. I highly recommend them. I'm also using them now for my storage needs and it's been so easy and accessible. Read More

Christina Lee

2021-07-08

Heavenly Moving & Storage is making it a priority to be known as a 5-star moving company and its shows! Our family relocated from Austin, Texas to Mount Pleasant, SC in May 2021 and we are so grateful for the care and personal connection from the Heavenly Team. From the start both owners of the company took the time to understand my past experiences with moving companies and what was most important to me in my move (punctuality and care for our personal items). Throughout the process they took the time to answer my questions - showing me that they understood the while moving is “everyday” for their team, it was a big life event for our family. From the day leading up to packing to the delivery day the team at Heavenly stayed in personal communication with texts and phone calls leading up to their on-time arrival. They were professional, respectful and fun! Packing was done professionally and thoroughly including packing blankets and wrap. Glass was packed efficiently and safely. It was clear that some of the team members did not work together weekly however two of the four team members were long standing employees of Heavenly and clearly managed the process and stayed on top of all actions which gave us peace of mind. Moving to the Charleston area we had some stairs to climb. The team carefully and efficiently moved in our items and did it with no complaints! With any move there are hiccups. During our move we had painters and other workers who were delayed, meaning they were in the house during the unpacking (chaotic!!). The team did a great job making the process as easy as possible and showing their understanding for the events out of our control. A move is still a move and I would always recommend someone from your household be present through a move project to confirm special items are handled properly and that items (especially big ones!) are in the right place. Make a list of big actions that you want to make sure are completed - moving is physically and emotionally exhausting for the homeowner and the movers. Having a list to go back to will ensure the job is completed to everyones standards. Take the time to walk your house twice before movers leave. Even the best of movers will not be able to read your mind and need clear direction. What impressed me the most about Heavenly is the quick response when we had a few items broken. In past experience following up on broken or damaged items has been impossible. We are please to have only three items damaged during the move and Heavenly team was FAST to find a resolution to replace and to repair the few damaged items to our satisfaction. They even follow up with us! It is very clear that the owners and Heavenly staff care about their reputation and are committed to providing families with a smooth move during a chaotic life event. Thank you Heavenly team for your care and help! We couldn’t have done it without you! Read More

Christina Lee

2021-07-08

Heavenly Moving & Storage is making it a priority to be known as a 5-star moving company and its shows! Our family relocated from Austin, Texas to Mount Pleasant, SC in May 2021 and we are so grateful for the care and personal connection from the Heavenly Team. From the start both owners of the company took the time to understand my past experiences with moving companies and what was most important to me in my move (punctuality and care for our personal items). Throughout the process they took the time to answer my questions - showing me that they understood the while moving is “everyday” for their team, it was a big life event for our family. From the day leading up to packing to the delivery day the team at Heavenly stayed in personal communication with texts and phone calls leading up to their on-time arrival. They were professional, respectful and fun! Packing was done professionally and thoroughly including packing blankets and wrap. Glass was packed efficiently and safely. It was clear that some of the team members did not work together weekly however two of the four team members were long standing employees of Heavenly and clearly managed the process and stayed on top of all actions which gave us peace of mind. Moving to the Charleston area we had some stairs to climb. The team carefully and efficiently moved in our items and did it with no complaints! With any move there are hiccups. During our move we had painters and other workers who were delayed, meaning they were in the house during the unpacking (chaotic!!). The team did a great job making the process as easy as possible and showing their understanding for the events out of our control. A move is still a move and I would always recommend someone from your household be present through a move project to confirm special items are handled properly and that items (especially big ones!) are in the right place. Make a list of big actions that you want to make sure are completed - moving is physically and emotionally exhausting for the homeowner and the movers. Having a list to go back to will ensure the job is completed to everyones standards. Take the time to walk your house twice before movers leave. Even the best of movers will not be able to read your mind and need clear direction. What impressed me the most about Heavenly is the quick response when we had a few items broken. In past experience following up on broken or damaged items has been impossible. We are please to have only three items damaged during the move and Heavenly team was FAST to find a resolution to replace and to repair the few damaged items to our satisfaction. They even follow up with us! It is very clear that the owners and Heavenly staff care about their reputation and are committed to providing families with a smooth move during a chaotic life event. Thank you Heavenly team for your care and help! We couldn’t have done it without you! Read More

Christina L.

Fourth Ward, Charlotte, NC

2021-07-08

Heavenly Moving & Storage is making it a priority to be known as a 5-star moving company and its shows! Our family relocated from Austin, Texas to Mount Pleasant, SC in May 2021 and we are so grateful for the care and personal connection from the Heavenly Team. From the start both owners of the company took the time to understand my past experiences with moving companies and what was most important to me in my move (punctuality and care for our personal items). Throughout the process they took the time to answer my questions - showing me that they understood the while moving is "everyday" for their team, it was a big life event for our family. From the day leading up to packing to the delivery day the team at Heavenly stayed in personal communication with texts and phone calls leading up to their on-time arrival. They were professional, respectful and fun! Packing was done professionally and thoroughly including packing blankets and wrap. Glass was packed efficiently and safely. It was clear that some of the team members did not work together weekly however two of the four team members were long standing employees of Heavenly and clearly managed the process and stayed on top of all actions which gave us peace of mind. Moving to the Charleston area we had some stairs to climb. The team carefully and efficiently moved in our items and did it with no complaints! With any move there are hiccups. During our move we had painters and other workers who were delayed, meaning they were in the house during the unpacking (chaotic!!). The team did a great job making the process as easy as possible and showing their understanding for the events out of our control. A move is still a move and I would always recommend someone from your household be present through a move project to confirm special items are handled properly and that items (especially big ones!) are in the right place. Make a list of big actions that you want to make sure are completed - moving is physically and emotionally exhausting for the homeowner and the movers. Having a list to go back to will ensure the job is completed to everyones standards. Take the time to walk your house twice before movers leave. Even the best of movers will not be able to read your mind and need clear direction. What impressed me the most about Heavenly is the quick response when we had a few items broken. In past experience following up on broken or damaged items has been impossible. We are please to have only three items damaged during the move and Heavenly team was FAST to find a resolution to replace and to repair the few damaged items to our satisfaction. They even follow up with us! It is very clear that the owners and Heavenly staff care about their reputation and are committed to providing families with a smooth move during a chaotic life event. Thank you Heavenly team for your care and help! We couldn't have done it without you! -Graeme, Christina, Nora & Addalyn Read More

Becky B.

Plano, TX

2021-07-06

I had 2 parts to my move. The 1st one was from an apartment to a storage facility & the 2nd part was from storage to my new home. This rating/review is based off the SECOND part of my move. Jerrell and David were awesome!!! Extremely friendly, polite, respectful and courteous. They moved EVERYTHING out of my storage which was VERY MUCH APPRECIATED. I didn't have the best experience with the 1st part of my move, a month ago, and I was hesitant to utilize the services at Heavenly but after speaking with a manager, I decided to give them another chance and I can honestly say, I'm glad I did. I would most definitely recommend Jarrell and David to anyone looking for help with a move. If you decide to go with Heavenly, my suggestion would be to request these 2 gentlemen when you book your move...(provided that's an option.) Thank you again, Jerrell and David for being so kind and accommodating, AND most of all, for moving ALL of my belongings, that were in storage. Your great customer service and professionalism did NOT go unnoticed. Read More

Becky B.

Plano, TX

2021-07-06

I had 2 parts to my move. The 1st one was from an apartment to a storage facility & the 2nd part was from storage to my new home. This rating/review is based off the SECOND part of my move. Jerrell and David were awesome!!! Extremely friendly, polite, respectful and courteous. They moved EVERYTHING out of my storage which was VERY MUCH APPRECIATED. I didn't have the best experience with the 1st part of my move, a month ago, and I was hesitant to utilize the services at Heavenly but after speaking with a manager, I decided to give them another chance and I can honestly say, I'm glad I did. I would most definitely recommend Jarrell and David to anyone looking for help with a move. If you decide to go with Heavenly, my suggestion would be to request these 2 gentlemen when you book your move...(provided that's an option.) Thank you again, Jerrell and David for being so kind and accommodating, AND most of all, for moving ALL of my belongings, that were in storage. Your great customer service and professionalism did NOT go unnoticed. Read More

Becky B.

Plano, TX

2021-07-06

I had 2 parts to my move. The 1st one was from an apartment to a storage facility & the 2nd part was from storage to my new home. This rating/review is based off the SECOND part of my move. Jerrell and David were awesome!!! Extremely friendly, polite, respectful and courteous. They moved EVERYTHING out of my storage which was VERY MUCH APPRECIATED. I didn't have the best experience with the 1st part of my move, a month ago, and I was hesitant to utilize the services at Heavenly but after speaking with a manager, I decided to give them another chance and I can honestly say, I'm glad I did. I would most definitely recommend Jarrell and David to anyone looking for help with a move. If you decide to go with Heavenly, my suggestion would be to request these 2 gentlemen when you book your move...(provided that's an option.) Thank you again, Jerrell and David for being so kind and accommodating, AND most of all, for moving ALL of my belongings, that were in storage. Your great customer service and professionalism did NOT go unnoticed. Read More

Sandy Nigh

recommends

Heavenly Moving and Storage

2021-01-13

Repeat Customer-January 2021! 🙂 When we sold our house and needed to move back to our hometown I knew just who I wanted to move us...Heavenly Movers. Once again they delivered! Mike, Ralph & Jacob did an excellent job from start to finish and their can do/will do attitudes were appreciated. Everything made the move without a blemish! We will be moving again in a year or so and I know who will move us again! We determined that Ralph had moved us last time and he said he was up for move #3 as well! 😊 2018 -Move #1 Just heavenly!! Very professional from beginning to end. Knew up front what their services would be, their pricing and timeline. Justin & his crew arrived promptly and worked efficiently and carefully loading and unloading our items. They were courteous and considerate throughout the move...even in 105 degree heat!! Would highly recommend Heavenly Care Moving to everyone! Thank you guys. Read More

Sandy Nigh

recommends

Heavenly Moving and Storage

2021-01-13

Repeat Customer-January 2021! 🙂 When we sold our house and needed to move back to our hometown I knew just who I wanted to move us...Heavenly Movers. Once again they delivered! Mike, Ralph & Jacob did an excellent job from start to finish and their can do/will do attitudes were appreciated. Everything made the move without a blemish! We will be moving again in a year or so and I know who will move us again! We determined that Ralph had moved us last time and he said he was up for move #3 as well! 😊 2018 -Move #1 Just heavenly!! Very professional from beginning to end. Knew up front what their services would be, their pricing and timeline. Justin & his crew arrived promptly and worked efficiently and carefully loading and unloading our items. They were courteous and considerate throughout the move...even in 105 degree heat!! Would highly recommend Heavenly Care Moving to everyone! Thank you guys. Read More

Terri G.

2020-06-24

While some have shared their experience with Heavenly Care Moving being positive, ours was not. Many of our items were damaged, as was our home during move in. Our quote was significantly lower than the actual cost which was due to the movers saying they had to make two trips because we had too much furniture. This was unnecessary as we actually had them move less than what was quoted when planning. The response to this complaint was that we must have bought more furniture, which was ridiculous. We had actually sold two rooms of furniture before moving out. They refused to review the inventory that was given to them when we received our quote. Many of those items they didn't move at all. but still they needed to make two trips. Also, shouldn't the moving company know how to adequately quote a move? In addition we dealt with the following issues: The movers had to leave for two hours to obtain moving bands as well. Filing a damage claim and working with Austin (a Manager) and Scott (the owner per Austin), has been a nightmare. While they did send a furniture repair person to attend to some of the damage, there were two items they refuse to repair or replace. One of these being a commercial sit/stand electric desk and a 65 inch television that we had just purchased new in December 2019. They told us they refused to repair or replace the desk because it was usable because it had been broken while in the sitting position. This was simply an excuse to avoid repair/replacement. The desk was lowered during the move in a position that is too low to stand and too high to sit. The 65 inch television was hit against something and cracked/smashed. Even though we just purchased it in December we were told they would only reimburse us .60 cents a pound and it didn't weigh much. Many other items we just have to live with. Communication with this company is also terrible. Austin was rude and made several promises of our claim being worked for weeks. When we became frustrated as each Friday passed that was the date he would work the claim and call to inquire he told us he didn't have to work the claim until 90 days had passed. When we then attempted to contact the owner. Scott, his only response was that he was unwilling to f=do more that the .60 cents, period, and accused of of being rude to Austin. Clearly Scott didn't care that Austin lied to us repeatedly and was extremely rude when we attempted to get resolution. Hope this helps someone. If interested you can xdm me for photos or additional details. Read More

Terri G.

TX, TX

2020-06-24

If I could give zero stars I would. While some have shared their experience with Heavenly Care Moving being positive, ours was not. Many of our items were damaged, as was our home during move in. Our quote was significantly lower than the actual cost which was due to the movers saying they had to make two trips because we had too much furniture. This was unnecessary as we actually had them move less than what was quoted when planning. The response to this complaint was that we must have bought more furniture, which was ridiculous. We had actually sold two rooms of furniture before moving out. They refused to review the inventory that was given to them when we received our quote. Many of those items they didn't move at all. but still they needed to make two trips. Also, shouldn't the moving company know how to adequately quote a move? In addition we dealt with the following issues: The movers had to leave for two hours to obtain moving bands as well. Filing a damage claim and working with Austin (a Manager) and Scott (the owner per Austin), has been a nightmare. While they did send a furniture repair person to attend to some of the damage, there were two items they refuse to repair or replace. One of these being a commercial sit/stand electric desk and a 65 inch television that we had just purchased new in December 2019. They told us they refused to repair or replace the desk because it was usable because it had been broken while in the sitting position. This was simply an excuse to avoid repair/replacement. The desk was lowered during the move in a position that is too low to stand and too high to sit. The 65 inch television was hit against something and cracked/smashed. Even though we just purchased it in December we were told they would only reimburse us .60 cents a pound and it didn't weigh much. Many other items we just have to live with. Communication with this company is also terrible. Austin was rude and made several promises of our claim being worked for weeks. When we became frustrated as each Friday passed that was the date he would work the claim and call to inquire he told us he didn't have to work the claim until 90 days had passed. When we then attempted to contact the owner. Scott, his only response was that he was unwilling to f=do more that the .60 cents, period, and accused of of being rude to Austin. Clearly Scott didn't care that Austin lied to us repeatedly and was extremely rude when we attempted to get resolution. Hope this helps someone. If interested you can xdm me for photos or additional details. UPDATED REVIEW with Owners response: Comment from Scott K. of Heavenly Care Moving Business Owner 6/24/2020Im sorry the move we performed for you was less than perfect. We try very hard to make them that way but sometimes accidents do happen. I'm also sorry you feel this way and that you did not elect additional valuation ("insurance") that was mentioned and offered on multiple occasions. In the end, I offered to pay you far more than what the law requires any moving company to pay. Again. I'm sorry we didn't meet expectations, but I can only pay so much when you did not elect greater coverage. We have exceeded all state and federal laws moving companies are required to follow regarding damages. Our response to this continuation of horrendous service and/or support: We did not elect additional valuation ("insurance") because we didn't know it existed. It was never offered. Even if it was, YOU ARE CLEARLY REFUSING TO HELP YOUR CUSTOMERS. OFFERING US $120 IS AN INSULT. For consumers out there looking for a moving company, this is their leader. Take heed. He makes excuses for poor customer service and clearly doesn't care how badly your personal items and homes are damaged. He also allows his employees to be rude and disrespectful. Also note, this is the first response he's made to me after several attempts at talking to the "owner", leaving message and sending emails. We made an error by not knowing about paying extra for damage coverage, don't let that be you. Also know who to file complaints with when you receive this type of horrendous service: Better Business Bureau (BBB), American Moving & Storage Association (AMSA), Federal Motor Carrier Safety Administration (FMCSA), and then your typical Next-door, Angie's List, Facebook, Twitter, etc. I'm also posting a pic of the almost new 65 inch TV that was damaged. This was bought in late December 2019. Read More

Adrianna H.

Fullerton, CA

2018-05-02

Sad to say I most likely can't recommend or use Heavenly Care Moving ever again even after spending close to $15k with them and repeat business over the years. I have used their services 3 times in 2 years (I move around a lot). 2 times long distance out of state, this last time a local move. The 2 times before were great- Benny the owner took care of us, sent us an A-team crew, helped us through some difficult last minute curve balls all the while being patient and accommodating, positive and friendly. Well for this 3rd time I contacted Benny and he informed me he has sold the Moving company. Ok, I thought I'd still give them a chance. Well Andrew set us up, made that process very easy and even let us reschedule our moving day 2 times because our contractors at our new house failed to meet completion dates. That part gets 5 stars. Sadly the most important part (Moving) I can only give 3 stars. The guys that we got were nice I suppose except for 1 of the 2 guys not speaking to me at all even when I asked a question. Whatever. So I've said I moved twice before, this was the 3rd time. With the same amount of stuff... less actually. We decided to leave behind some furniture on this last move so therefore there was LESS for this crew to move. The 2 times prior to this move it was 2.5 to 3 hours to load and 2 hours to unload. Both 2 times it was under 5 hours! Somehow this crew took 7.5 hours!!! They just weren't in a hurry. But my biggest complaint is that I am finding kitchen boxes in guest bedrooms, living room boxes in the garage, even a box of drinking glasses in a closet! Wtf?! I just asked that the boxes in each room be put in the same room in the new house (kitchen boxes in the kitchen, guest bedroom boxes in the guest bedroom, master boxes in master bedroom, etc). All of these boxes are CLEARLY labeled, they even have Moving tape on them that state the desired location. Ugh!!! They also broke one of my table legs and didn't make us aware of it. They just put the table (which came from a guest bedroom) in the garage upside down with the broken piece nearby. Kinda dishonest if you ask me. They also piled boxes in the middle of the rooms rather than allow a clear pathway... Im paying them to move boxes- not to have to move boxes after they move boxes. They also put the frame of our bed together incorrectly so after a night of backaches we were able to fix it. Now mind you I have spent almost $15,000 with Heavenly- that's right. $15k. $7k from Austin to Reno, $7k from Reno to Austin, and now $960 from Austin to Kyle. In the past I have sent personal emails to perspective clients of Heavenly giving them my utmost praise and recognition. Now with the new owner did I get any kind of follow up or check in to see how it went? ABSOLUTELY NOT. I DID however just get accused of bouncing a check! What the actual beep?!!! Scott (new owner) said he just got bank notification that one of the checks that he received from clients was "returned" and he was calling to see if it was me. Are you kidding?! My move was 10 days ago and they cashed my check right away. Completely insulting. And to make it 100x's worse no "hey how was your move?" Or even "thanks for your business". That's when I decided to write this review. Nope nope nope. Can't recommend them and that sucks. Was planning on having them move my mom from CA out to Austin area soon (which they're missing out on another $?k from me) and now I have to search for a new mover. Lame lame lame. Miss you Benny! Giving 2 stars because it breaks my heart to give only 1. Read More

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