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Michael Morton

2023-08-26

They were ok. Showed up on time, but that's about it. They scratched the entire front of an antique piece (circa 1920) of furniture by shoving into a space it obviously didn't fit into. His response was "Well I think I did pretty good up till this point " It's sad that those are the standards of movers today. Now, I get the benefit of finding, and paying, someone who can match the stain and craftsmanship of early American made furniture. Also, they didn't strap anything down. Even though I said I had straps for them to use. My wife told me that the mover said that I said I was going to strap everything down, which was a lie. I thought I was paying moving helpers to do the work, like strapping things down. Apparently, you now pay movers just so that you can do half the work for them. Wouldn't recommend them. Might be better off asking a friend to help you move instead. Cheaper and probably better at not destroying your furniture. ****UPDATE******** Dear Austin, I hope this reply finds you well. I appreciate the call you gave me the morning after I left my review. I love how you try and immediately put the blame on the customer. You were not even on location during my move, but please, go ahead and take your employees' word over mine on how things happened during my job. You say that I must not know what I am doing when it comes to wrapping furniture.then please answer me why your one employee said, "Wow, you did an amazing job wrapping your furniture. It looks just as good, if not better, than we would have done. Please ask your mover if he said that ? If he says no, then I at least know they are the liars. My wife was standing right next to me when he said it. When you called me the morning after my review to discuss the situation, the reason I hung up on you is because you insinuated that i was lying when I told you that I told your employee where the tie-down straps were. The entire conversation was you putting the blame on me, because obviously your employees are never wrong. Take ownership of your employees and their actions, and maybe you wouldn't have this review on your company. FYI, while unloading the truck, I see that your employees also forgot to mention to you that they apparently dropped one side of the large $3,000 cabinet while loading it into the uhaul, breaking off the leg (which by the way is galvanized metal) not easy to do, but hey, that must be my fault too. Except for one fact; YOUR employees are the ones who wrapped that cabinet because I wasn't able to lift it down to wrap myself before they arrived. I have attached photos of the broken metal leg. I also included pictures of how the furniture was wrapped BY ME with moving blankets and surarn wrap. Your reply to my review shows exactly the type of person you are and the business you run. Push the blame and take the fame. Kinda funny how you have 3 reviews just in the last month that all say the same thing; your movers damaged their belongings. At what point do you say, hmmmmm, maybe it is my workers that are the issue. Warmest regards, Michael M. Read More

Michael Morton

2023-08-26

They were ok. Showed up on time, but that's about it. They scratched the entire front of an antique piece (circa 1920) of furniture by shoving into a space it obviously didn't fit into. His response was "Well I think I did pretty good up till this point " It's sad that those are the standards of movers today. Now, I get the benefit of finding, and paying, someone who can match the stain and craftsmanship of early American made furniture. Also, they didn't strap anything down. Even though I said I had straps for them to use. My wife told me that the mover said that I said I was going to strap everything down, which was a lie. I thought I was paying moving helpers to do the work, like strapping things down. Apparently, you now pay movers just so that you can do half the work for them. Wouldn't recommend them. Might be better off asking a friend to help you move instead. Cheaper and probably better at not destroying your furniture. ****UPDATE******** Dear Austin, I hope this reply finds you well. I appreciate the call you gave me the morning after I left my review. I love how you try and immediately put the blame on the customer. You were not even on location during my move, but please, go ahead and take your employees' word over mine on how things happened during my job. You say that I must not know what I am doing when it comes to wrapping furniture.then please answer me why your one employee said, "Wow, you did an amazing job wrapping your furniture. It looks just as good, if not better, than we would have done. Please ask your mover if he said that ? If he says no, then I at least know they are the liars. My wife was standing right next to me when he said it. When you called me the morning after my review to discuss the situation, the reason I hung up on you is because you insinuated that i was lying when I told you that I told your employee where the tie-down straps were. The entire conversation was you putting the blame on me, because obviously your employees are never wrong. Take ownership of your employees and their actions, and maybe you wouldn't have this review on your company. FYI, while unloading the truck, I see that your employees also forgot to mention to you that they apparently dropped one side of the large $3,000 cabinet while loading it into the uhaul, breaking off the leg (which by the way is galvanized metal) not easy to do, but hey, that must be my fault too. Except for one fact; YOUR employees are the ones who wrapped that cabinet because I wasn't able to lift it down to wrap myself before they arrived. I have attached photos of the broken metal leg. I also included pictures of how the furniture was wrapped BY ME with moving blankets and surarn wrap. Your reply to my review shows exactly the type of person you are and the business you run. Push the blame and take the fame. Kinda funny how you have 3 reviews just in the last month that all say the same thing; your movers damaged their belongings. At what point do you say, hmmmmm, maybe it is my workers that are the issue. Warmest regards, Michael M. Read More

Michael Morton

2023-08-26

They were ok. Showed up on time, but that's about it. They scratched the entire front of an antique piece (circa 1920) of furniture by shoving into a space it obviously didn't fit into. His response was "Well I think I did pretty good up till this point " It's sad that those are the standards of movers today. Now, I get the benefit of finding, and paying, someone who can match the stain and craftsmanship of early American made furniture. Also, they didn't strap anything down. Even though I said I had straps for them to use. My wife told me that the mover said that I said I was going to strap everything down, which was a lie. I thought I was paying moving helpers to do the work, like strapping things down. Apparently, you now pay movers just so that you can do half the work for them. Wouldn't recommend them. Might be better off asking a friend to help you move instead. Cheaper and probably better at not destroying your furniture. ****UPDATE******** Dear Austin, I hope this reply finds you well. I appreciate the call you gave me the morning after I left my review. I love how you try and immediately put the blame on the customer. You were not even on location during my move, but please, go ahead and take your employees' word over mine on how things happened during my job. You say that I must not know what I am doing when it comes to wrapping furniture.then please answer me why your one employee said, "Wow, you did an amazing job wrapping your furniture. It looks just as good, if not better, than we would have done. Please ask your mover if he said that ? If he says no, then I at least know they are the liars. My wife was standing right next to me when he said it. When you called me the morning after my review to discuss the situation, the reason I hung up on you is because you insinuated that i was lying when I told you that I told your employee where the tie-down straps were. The entire conversation was you putting the blame on me, because obviously your employees are never wrong. Take ownership of your employees and their actions, and maybe you wouldn't have this review on your company. FYI, while unloading the truck, I see that your employees also forgot to mention to you that they apparently dropped one side of the large $3,000 cabinet while loading it into the uhaul, breaking off the leg (which by the way is galvanized metal) not easy to do, but hey, that must be my fault too. Except for one fact; YOUR employees are the ones who wrapped that cabinet because I wasn't able to lift it down to wrap myself before they arrived. I have attached photos of the broken metal leg. I also included pictures of how the furniture was wrapped BY ME with moving blankets and surarn wrap. Your reply to my review shows exactly the type of person you are and the business you run. Push the blame and take the fame. Kinda funny how you have 3 reviews just in the last month that all say the same thing; your movers damaged their belongings. At what point do you say, hmmmmm, maybe it is my workers that are the issue. Warmest regards, Michael M. Read More

Michael Morton

2023-08-26

They were ok. Showed up on time, but that's about it. They scratched the entire front of an antique piece (circa 1920) of furniture by shoving into a space it obviously didn't fit into. His response was "Well I think I did pretty good up till this point " It's sad that those are the standards of movers today. Now, I get the benefit of finding, and paying, someone who can match the stain and craftsmanship of early American made furniture. Also, they didn't strap anything down. Even though I said I had straps for them to use. My wife told me that the mover said that I said I was going to strap everything down, which was a lie. I thought I was paying moving helpers to do the work, like strapping things down. Apparently, you now pay movers just so that you can do half the work for them. Wouldn't recommend them. Might be better off asking a friend to help you move instead. Cheaper and probably better at not destroying your furniture. ****UPDATE******** Dear Austin, I hope this reply finds you well. I appreciate the call you gave me the morning after I left my review. I love how you try and immediately put the blame on the customer. You were not even on location during my move, but please, go ahead and take your employees' word over mine on how things happened during my job. You say that I must not know what I am doing when it comes to wrapping furniture.then please answer me why your one employee said, "Wow, you did an amazing job wrapping your furniture. It looks just as good, if not better, than we would have done. Please ask your mover if he said that ? If he says no, then I at least know they are the liars. My wife was standing right next to me when he said it. When you called me the morning after my review to discuss the situation, the reason I hung up on you is because you insinuated that i was lying when I told you that I told your employee where the tie-down straps were. The entire conversation was you putting the blame on me, because obviously your employees are never wrong. Take ownership of your employees and their actions, and maybe you wouldn't have this review on your company. FYI, while unloading the truck, I see that your employees also forgot to mention to you that they apparently dropped one side of the large $3,000 cabinet while loading it into the uhaul, breaking off the leg (which by the way is galvanized metal) not easy to do, but hey, that must be my fault too. Except for one fact; YOUR employees are the ones who wrapped that cabinet because I wasn't able to lift it down to wrap myself before they arrived. I have attached photos of the broken metal leg. I also included pictures of how the furniture was wrapped BY ME with moving blankets and surarn wrap. Your reply to my review shows exactly the type of person you are and the business you run. Push the blame and take the fame. Kinda funny how you have 3 reviews just in the last month that all say the same thing; your movers damaged their belongings. At what point do you say, hmmmmm, maybe it is my workers that are the issue. Warmest regards, Michael M. Read More

Michael Morton

2023-08-26

They were ok. Showed up on time, but that's about it. They scratched the entire front of an antique piece (circa 1920) of furniture by shoving into a space it obviously didn't fit into. His response was "Well I think I did pretty good up till this point " It's sad that those are the standards of movers today. Now, I get the benefit of finding, and paying, someone who can match the stain and craftsmanship of early American made furniture. Also, they didn't strap anything down. Even though I said I had straps for them to use. My wife told me that the mover said that I said I was going to strap everything down, which was a lie. I thought I was paying moving helpers to do the work, like strapping things down. Apparently, you now pay movers just so that you can do half the work for them. Wouldn't recommend them. Might be better off asking a friend to help you move instead. Cheaper and probably better at not destroying your furniture. ****UPDATE******** Dear Austin, I hope this reply finds you well. I appreciate the call you gave me the morning after I left my review. I love how you try and immediately put the blame on the customer. You were not even on location during my move, but please, go ahead and take your employees' word over mine on how things happened during my job. You say that I must not know what I am doing when it comes to wrapping furniture.then please answer me why your one employee said, "Wow, you did an amazing job wrapping your furniture. It looks just as good, if not better, than we would have done. Please ask your mover if he said that ? If he says no, then I at least know they are the liars. My wife was standing right next to me when he said it. When you called me the morning after my review to discuss the situation, the reason I hung up on you is because you insinuated that i was lying when I told you that I told your employee where the tie-down straps were. The entire conversation was you putting the blame on me, because obviously your employees are never wrong. Take ownership of your employees and their actions, and maybe you wouldn't have this review on your company. FYI, while unloading the truck, I see that your employees also forgot to mention to you that they apparently dropped one side of the large $3,000 cabinet while loading it into the uhaul, breaking off the leg (which by the way is galvanized metal) not easy to do, but hey, that must be my fault too. Except for one fact; YOUR employees are the ones who wrapped that cabinet because I wasn't able to lift it down to wrap myself before they arrived. I have attached photos of the broken metal leg. I also included pictures of how the furniture was wrapped BY ME with moving blankets and surarn wrap. Your reply to my review shows exactly the type of person you are and the business you run. Push the blame and take the fame. Kinda funny how you have 3 reviews just in the last month that all say the same thing; your movers damaged their belongings. At what point do you say, hmmmmm, maybe it is my workers that are the issue. Warmest regards, Michael M. Read More

Nichelle Logan

2023-08-09

I used Haulin Assets for the second time recently (the first time was a few years ago) to load a pod container for a cross state move. I have moved every year over the past 6 years and I will say it has never taken over 2 hours for a load to be done and this time took the movers about 4 hours so I ended up paying way more than I was planning to which was very upsetting. I did have a small pod which caused for some creativity with packing but the job still should not have taken as long as it did considering I had a 1 bedroom with a small den. I recently received my items and noticed many of my totes broke or were smashed due to the way they were packed, i.e. heavier totes were placed on top of lighter ones causing damage. Also I was not informed ahead of time that using their tape would be a fee and my movers were not the most efficient with the use of it as a few rolls of tape were not used completely (still had a few feet on them) prior to starting a new role. My first experience was great and what led me to using them again. Moving forward I would only recommend them with caution to the things I have mentioned above. Read More

Nichelle Logan

2023-08-09

I used Haulin Assets for the second time recently (the first time was a few years ago) to load a pod container for a cross state move. I have moved every year over the past 6 years and I will say it has never taken over 2 hours for a load to be done and this time took the movers about 4 hours so I ended up paying way more than I was planning to which was very upsetting. I did have a small pod which caused for some creativity with packing but the job still should not have taken as long as it did considering I had a 1 bedroom with a small den. I recently received my items and noticed many of my totes broke or were smashed due to the way they were packed, i.e. heavier totes were placed on top of lighter ones causing damage. Also I was not informed ahead of time that using their tape would be a fee and my movers were not the most efficient with the use of it as a few rolls of tape were not used completely (still had a few feet on them) prior to starting a new role. My first experience was great and what led me to using them again. Moving forward I would only recommend them with caution to the things I have mentioned above. Read More

Nichelle Logan

2023-08-09

I used Haulin Assets for the second time recently (the first time was a few years ago) to load a pod container for a cross state move. I have moved every year over the past 6 years and I will say it has never taken over 2 hours for a load to be done and this time took the movers about 4 hours so I ended up paying way more than I was planning to which was very upsetting. I did have a small pod which caused for some creativity with packing but the job still should not have taken as long as it did considering I had a 1 bedroom with a small den. I recently received my items and noticed many of my totes broke or were smashed due to the way they were packed, i.e. heavier totes were placed on top of lighter ones causing damage. Also I was not informed ahead of time that using their tape would be a fee and my movers were not the most efficient with the use of it as a few rolls of tape were not used completely (still had a few feet on them) prior to starting a new role. My first experience was great and what led me to using them again. Moving forward I would only recommend them with caution to the things I have mentioned above. Read More

John Thomason

2023-07-18

I would not recommend a move with Haulin Assets. Despite their cute tagline—"We always use protection"—this clearly was not the case with our belongings, which were handled roughly and carelessly, leading to much damage, including irreparably torn chairs and a gashed wardrobe, and at least four furniture pieces with missing and/or broken legs. One chest of drawers had a broken door; a shelving unit arrived with a missing shelf; the movers also failed to attach our mirror to the chest; we had to pay an outside handyman to do this. Despite FRAGILE labels, boxes were handled and placed every which way, including upside down, which caused certain lotions and paints to spill, damaging the contents around them. They said they would be back on a second trip to attach the mirror and then never contacted us again. What's worse is the lack of accountability. Despite our speaking to Reese over phone—after our text messages were ignored for days—Haulin Assets stopped responding to our messages, preferring to simply wash their hands of us. I regret choosing Haulin' Assets. Read More

John Thomason

2023-07-18

I would not recommend a move with Haulin Assets. Despite their cute tagline—"We always use protection"—this clearly was not the case with our belongings, which were handled roughly and carelessly, leading to much damage, including irreparably torn chairs and a gashed wardrobe, and at least four furniture pieces with missing and/or broken legs. One chest of drawers had a broken door; a shelving unit arrived with a missing shelf; the movers also failed to attach our mirror to the chest; we had to pay an outside handyman to do this. Despite FRAGILE labels, boxes were handled and placed every which way, including upside down, which caused certain lotions and paints to spill, damaging the contents around them. They said they would be back on a second trip to attach the mirror and then never contacted us again. What's worse is the lack of accountability. Despite our speaking to Reese over phone—after our text messages were ignored for days—Haulin Assets stopped responding to our messages, preferring to simply wash their hands of us. I regret choosing Haulin' Assets. Read More

John Thomason

2023-07-18

I would not recommend a move with Haulin Assets. Despite their cute tagline—"We always use protection"—this clearly was not the case with our belongings, which were handled roughly and carelessly, leading to much damage, including irreparably torn chairs and a gashed wardrobe, and at least four furniture pieces with missing and/or broken legs. One chest of drawers had a broken door; a shelving unit arrived with a missing shelf; the movers also failed to attach our mirror to the chest; we had to pay an outside handyman to do this. Despite FRAGILE labels, boxes were handled and placed every which way, including upside down, which caused certain lotions and paints to spill, damaging the contents around them. They said they would be back on a second trip to attach the mirror and then never contacted us again. What's worse is the lack of accountability. Despite our speaking to Reese over phone—after our text messages were ignored for days—Haulin Assets stopped responding to our messages, preferring to simply wash their hands of us. I regret choosing Haulin' Assets. Read More

John S.

Washington, DC

2022-11-10

If you try to give them your details upfront they won't write it down. They make you repeat yourself and when you tell them you just told them the info they are asking for they hang up. Don't leave them a bad review or they will harass you threaten you and continue to persist to make you feel like you did something wrong. Unprofessional is one thing. Acting childish when you dont do what they want (a good review) is just plain AMATEUR. And he persists in blaming me for his team member who hung up and didnt call back. Bye Felicia! There was no permission granted to record the call so you may be in legal doodoo here. This guy continues to harass and bully me. Avoid him since he can't handle the slightest criticism (if you look at how he typically responds to negative feedback that is intended to help him get it right, you'll see he likes to blame the victims of his bad attitude). Read More

John S.

Washington, DC

2022-11-10

If you try to give them your details upfront they won't write it down. They make you repeat yourself and when you tell them you just told them the info they are asking for they hang up. Don't leave them a bad review or they will harass you threaten you and continue to persist to make you feel like you did something wrong. Unprofessional is one thing. Acting childish when you dont do what they want (a good review) is just plain AMATEUR. And he persists in blaming me for his team member who hung up and didnt call back. Bye Felicia! There was no permission granted to record the call so you may be in legal doodoo here. This guy continues to harass and bully me. Avoid him since he can't handle the slightest criticism (if you look at how he typically responds to negative feedback that is intended to help him get it right, you'll see he likes to blame the victims of his bad attitude). Read More

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