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Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Carlee Meador

2023-10-09

I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything. Read More

Tracey Stone

2023-08-17

When it comes to moving, timeliness and efficiency are of paramount importance. Hansen’s exceeded all our expectations. Their team not only arrived promptly but also approached their work with an infectious sense of humor and joy that we were immediately put at ease. Moving can be a stressful endeavor, but their lighthearted approach made the process feel almost enjoyable. We must commend the packing and moving team who played a pivotal role in ensuring the success of our move. George, Fernando, John, Mike, Anthony, Brian, Faustino, and Adrian exhibited an unwavering dedication to their tasks. Their diligence and attention to detail was evident in the way they handled our belongings, ensuring that everything was carefully wrapped and packed and loaded with precision. Jim Smith, the estimator, stood out for his exceptional professionalism, kindness, and thoroughness. He helped provide us helpful tips and guidance. Was always available when we needed correspondence. His attention to detail during the initial assessment of our belongings provided us with a realistic and accurate estimate, setting the stage for a seamless move. Laila, our move coordinator, was instrumental in orchestrating the entire process. Her impeccable scheduling and organizational skills ensured that every aspect of the move fell neatly into place. We were genuinely impressed by her ability to keep everything on track, making the transition out of our home remarkably smooth. Including contacting the team and orchestrating a hint to find a couple boxes that we needed that we inadvertently didn’t have set aside and was packed away. A true testament to the entire teams thoroughness. We feel confident that once we find our next home she will diligently coordinate the crew to facilitate moving and unloading into our new home. The office support provided by Quentin and Daniel was a crucial part of our positive experience with Hansen’s. Knowing there was additional support to willingly address any questions or concerns we had added an extra layer of reassurance and support. In conclusion, we cannot praise Hansen’s enough for their exceptional service. They go above and beyond, blending efficiency with a touch of humor and a sincere commitment to making their customers' experiences as smooth as possible. From the estimator, to the packers, movers, and loaders, to the move coordinator, and office support, each member of the Hansen’s team played an integral role in making our initial step of our move a success. Once we locate our new home, we are certain all the team and support and qualities we appreciate about Hansen’s will follow on the final portion of our move. If you're looking for a moving company that combines professionalism, humor, joy, and diligence, Hansen’s is the one to choose. For reference they packed and loaded into their local storage our home until we find our new home. Our home is 4600+ sq/ft. Includes 6 bedrooms, 5 bathrooms, a basement, shuffleboard table, foosball and a pool table. ————— Once we locate our new home, I will add to our review. Read More

Tracey Stone

2023-08-17

When it comes to moving, timeliness and efficiency are of paramount importance. Hansen’s exceeded all our expectations. Their team not only arrived promptly but also approached their work with an infectious sense of humor and joy that we were immediately put at ease. Moving can be a stressful endeavor, but their lighthearted approach made the process feel almost enjoyable. We must commend the packing and moving team who played a pivotal role in ensuring the success of our move. George, Fernando, John, Mike, Anthony, Brian, Faustino, and Adrian exhibited an unwavering dedication to their tasks. Their diligence and attention to detail was evident in the way they handled our belongings, ensuring that everything was carefully wrapped and packed and loaded with precision. Jim Smith, the estimator, stood out for his exceptional professionalism, kindness, and thoroughness. He helped provide us helpful tips and guidance. Was always available when we needed correspondence. His attention to detail during the initial assessment of our belongings provided us with a realistic and accurate estimate, setting the stage for a seamless move. Laila, our move coordinator, was instrumental in orchestrating the entire process. Her impeccable scheduling and organizational skills ensured that every aspect of the move fell neatly into place. We were genuinely impressed by her ability to keep everything on track, making the transition out of our home remarkably smooth. Including contacting the team and orchestrating a hint to find a couple boxes that we needed that we inadvertently didn’t have set aside and was packed away. A true testament to the entire teams thoroughness. We feel confident that once we find our next home she will diligently coordinate the crew to facilitate moving and unloading into our new home. The office support provided by Quentin and Daniel was a crucial part of our positive experience with Hansen’s. Knowing there was additional support to willingly address any questions or concerns we had added an extra layer of reassurance and support. In conclusion, we cannot praise Hansen’s enough for their exceptional service. They go above and beyond, blending efficiency with a touch of humor and a sincere commitment to making their customers' experiences as smooth as possible. From the estimator, to the packers, movers, and loaders, to the move coordinator, and office support, each member of the Hansen’s team played an integral role in making our initial step of our move a success. Once we locate our new home, we are certain all the team and support and qualities we appreciate about Hansen’s will follow on the final portion of our move. If you're looking for a moving company that combines professionalism, humor, joy, and diligence, Hansen’s is the one to choose. For reference they packed and loaded into their local storage our home until we find our new home. Our home is 4600+ sq/ft. Includes 6 bedrooms, 5 bathrooms, a basement, shuffleboard table, foosball and a pool table. ————— Once we locate our new home, I will add to our review. Read More

Megan Montgomery

2023-08-05

This review is two weeks after the use of this company. We were quoted six hours for our whole 1100 square foot house. The day of the move two guys showed up (missed our house completely and I had to go out and get them but not a huge deal). At first blush, the men were professional and kind. They went through the house to see what needed to be packed. There were some things we weren’t quite ready with but we informed them not worry about those things. Just worry about packed boxes and furniture as that was our major need. They seemed to not want to have this be the case and kept alluding to packing things themselves. As they began to load the truck, I noticed they were completely uncaring about box safety. Boxes marked fragile experienced no special care. While we did not have anything break, it was stressful and made us feel like we did not make a good decision in getting movers. As the move continued, they were slow and paid to attention to weight of boxes and totes. Heavy things were stacked on light fragile ones. Stacks were haphazardly put in the truck to a point that many items were unable to fit in one truck. This was after we were assured everything in the house and garage would fit in one truck. This did not even come close to happening. They also dropped several items in the truck and did not inform us about the incident. We only know it happened because it was load and we heard them curse. It took both men almost three hours to load the truck. Then they took an almost hour long lunch after saying it would only be a half hour (there isn’t much I’m complaining about here cause an hour lunch is normal to me. My issue is I believe we were charged the other half of the hour). They used our alley access to unload the truck which was allowed by us but they were totally uncaring about dragging our items over the yard. No boards were laid out to ensure smooth walking or that damage would not be done to our things. Without asking they used our plywood boards as a ramp because they did not have one that worked. Stacks of boxes and totes were put lazily in rooms. Crooked and not space efficient at all. Heavy items were stacked on fragile boxes, some boxes flipped upside down. This has been the longest review and I’m in general not one to complain like this but we were completely unhappy with this company. I did contact them the day afterwards to complain. They returned two hundred dollars which I accepted. This was not completely acceptable for all the issues we encountered but it did ease the issue on our end somewhat. While they did something to resolve the issue it does not fix the awful experience and we will not be using this company again. Read More

Megan Montgomery

2023-08-05

This review is two weeks after the use of this company. We were quoted six hours for our whole 1100 square foot house. The day of the move two guys showed up (missed our house completely and I had to go out and get them but not a huge deal). At first blush, the men were professional and kind. They went through the house to see what needed to be packed. There were some things we weren’t quite ready with but we informed them not worry about those things. Just worry about packed boxes and furniture as that was our major need. They seemed to not want to have this be the case and kept alluding to packing things themselves. As they began to load the truck, I noticed they were completely uncaring about box safety. Boxes marked fragile experienced no special care. While we did not have anything break, it was stressful and made us feel like we did not make a good decision in getting movers. As the move continued, they were slow and paid to attention to weight of boxes and totes. Heavy things were stacked on light fragile ones. Stacks were haphazardly put in the truck to a point that many items were unable to fit in one truck. This was after we were assured everything in the house and garage would fit in one truck. This did not even come close to happening. They also dropped several items in the truck and did not inform us about the incident. We only know it happened because it was load and we heard them curse. It took both men almost three hours to load the truck. Then they took an almost hour long lunch after saying it would only be a half hour (there isn’t much I’m complaining about here cause an hour lunch is normal to me. My issue is I believe we were charged the other half of the hour). They used our alley access to unload the truck which was allowed by us but they were totally uncaring about dragging our items over the yard. No boards were laid out to ensure smooth walking or that damage would not be done to our things. Without asking they used our plywood boards as a ramp because they did not have one that worked. Stacks of boxes and totes were put lazily in rooms. Crooked and not space efficient at all. Heavy items were stacked on fragile boxes, some boxes flipped upside down. This has been the longest review and I’m in general not one to complain like this but we were completely unhappy with this company. I did contact them the day afterwards to complain. They returned two hundred dollars which I accepted. This was not completely acceptable for all the issues we encountered but it did ease the issue on our end somewhat. While they did something to resolve the issue it does not fix the awful experience and we will not be using this company again. Read More

Megan Montgomery

2023-08-05

This review is two weeks after the use of this company. We were quoted six hours for our whole 1100 square foot house. The day of the move two guys showed up (missed our house completely and I had to go out and get them but not a huge deal). At first blush, the men were professional and kind. They went through the house to see what needed to be packed. There were some things we weren’t quite ready with but we informed them not worry about those things. Just worry about packed boxes and furniture as that was our major need. They seemed to not want to have this be the case and kept alluding to packing things themselves. As they began to load the truck, I noticed they were completely uncaring about box safety. Boxes marked fragile experienced no special care. While we did not have anything break, it was stressful and made us feel like we did not make a good decision in getting movers. As the move continued, they were slow and paid to attention to weight of boxes and totes. Heavy things were stacked on light fragile ones. Stacks were haphazardly put in the truck to a point that many items were unable to fit in one truck. This was after we were assured everything in the house and garage would fit in one truck. This did not even come close to happening. They also dropped several items in the truck and did not inform us about the incident. We only know it happened because it was load and we heard them curse. It took both men almost three hours to load the truck. Then they took an almost hour long lunch after saying it would only be a half hour (there isn’t much I’m complaining about here cause an hour lunch is normal to me. My issue is I believe we were charged the other half of the hour). They used our alley access to unload the truck which was allowed by us but they were totally uncaring about dragging our items over the yard. No boards were laid out to ensure smooth walking or that damage would not be done to our things. Without asking they used our plywood boards as a ramp because they did not have one that worked. Stacks of boxes and totes were put lazily in rooms. Crooked and not space efficient at all. Heavy items were stacked on fragile boxes, some boxes flipped upside down. This has been the longest review and I’m in general not one to complain like this but we were completely unhappy with this company. I did contact them the day afterwards to complain. They returned two hundred dollars which I accepted. This was not completely acceptable for all the issues we encountered but it did ease the issue on our end somewhat. While they did something to resolve the issue it does not fix the awful experience and we will not be using this company again. Read More

Mary M.

Pumpkin Center, CA

2021-05-14

Sorry this is a late review. We moved February 4th and we were so happy we used Hansen's. It was our first time using a Moving company. We're usually recruiting family to help. So we weren't for sure if it was worth it. They moved an entire gym set (see pic) dressers, beds, washer, dryer all in less than 3 hours. I was SUPER impressed they had it on the truck and moved so quickly! We had wrapped furniture to prevent any damage but they also do it for you. I will NEVER move large furniture on my own again. It was worth every penny! Special thanks to our Movers Jesse S. & Ralph..they were so polite and helpful. Read More

Jordan M.

Los Angeles, CA

2018-04-26

They should be called the DESTROYERS! They caused damage to almost every piece of furniture we own! We were told they're very professional and that all of our items would be packed and handled very carefully, that was not the case. They're not professional packers or movers. Do not trust them with your furniture. They broke our dinning room table along with many other items. They even scratched and dented our washer and dryer and used touch up paint to try an cover it up. We're still unpacking and have a list of about 60 items so far that have been damaged. They also took our step ladder and drill. I feel like they sent us the movers from hell! Read More

Jordan M.

Los Angeles, CA

2018-04-26

They should be called the DESTROYERS! They caused damage to almost every piece of furniture we own! We were told they're very professional and that all of our items would be packed and handled very carefully, that was not the case. They're not professional packers or movers. Do not trust them with your furniture. They broke our dinning room table along with many other items. They even scratched and dented our washer and dryer and used touch up paint to try an cover it up. We're still unpacking and have a list of about 60 items so far that have been damaged. They also took our step ladder and drill. I feel like they sent us the movers from hell! Read More

Jordan M.

Los Angeles, CA

2018-04-26

They should be called the DESTROYERS! They caused damage to almost every piece of furniture we own! We were told they're very professional and that all of our items would be packed and handled very carefully, that was not the case. They're not professional packers or movers. Do not trust them with your furniture. They broke our dinning room table along with many other items. They even scratched and dented our washer and dryer and used touch up paint to try an cover it up. We're still unpacking and have a list of about 60 items so far that have been damaged. They also took our step ladder and drill. I feel like they sent us the movers from hell! Read More

Jordan M.

Los Angeles, CA

2018-04-26

They should be called the DESTROYERS! They caused damage to almost every piece of furniture we own! We were told they're very professional and that all of our items would be packed and handled very carefully, that was not the case. They're not professional packers or movers. Do not trust them with your furniture. They broke our dinning room table along with many other items. They even scratched and dented our washer and dryer and used touch up paint to try an cover it up. We're still unpacking and have a list of about 60 items so far that have been damaged. They also took our step ladder and drill. I feel like they sent us the movers from hell! Read More

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