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Jenn S.

Mount Pleasant, SC

2022-03-23

Hall review If you want to have your boxes packed with no care in the world, use them. We spoke to the packers and told them how to pack each section and they swore up and down that yes they will pack toys with toys, clothes with clothes, China with China, electronics with electronics and baby items all together, etc. Moving day came and the movers were nice, they loaded up the truck with all the boxes and furniture and off we all went. The day we moved into our new house they set up furniture. The babies crib wasn't put on the lowest setting which it originally was, the reason was they stripped the screw and lost the anchor that went with the crib. So to safety out our baby in the crib we had to permanently screw her crib together so she can't climb out and hurt herself. My oldest daughters bed we all of her screw were stripped and the bed was permanently screwed in instead. Master dressers trim was ripped off and had to be nailed back in The 65" flat screen TV.... Was NOT boxed by itself. It had a Halloween skeleton decoration in it, an ironing board, a steam vacuum cleaner and the babies monitor set with the halo which was crushed. We plug in the TV ..... cracked right in the corner. 32" flatscreen TV was broken, wasn't even boxed just wrapped in brown paper. The cords to the TV's were with the kids toys and not with the TV's or electronics as promised. Our daughters clothes were packed with slime which exploded everywhere in the box and destroyed her dresses. Our dishes were all labeled wrong saying they were mugs or classes and ended up being silverware. The garage items were either labeled "garage" or "sports equipment" and ended up being anything but that. For instance, one box was water and Gatorade. My husband military uniforms, some were dress white, were supposed to be packed by themselves instead we found them with Clorox cleaning supplies and snow brushes and shovels. Our filing cabinet, we were told to leave the files as they would take as is, I expressed they were important docs... they said no problem just leave them we will leave it all in the cabinet so we don't waste boxes... well they took all the files out and threw them into another box with my kids board games. Not like they were important files so who cares right. On top of all of this that we are finding , the day after we moved, we got a phone call from the company stating that we had an additional fee of $375 for extra boxes packed and that the packer told the company we were ok with the additional charge. First of all, we were never told this as we were advised it goes by truck weight not the amount of boxes. Second, the extra boxes that were packed were probably because most of the boxes were halfway filled and stuffed with so much paper that I questioned if there were even items in them. Third, I would never just say "ok charge me more money" after I was billed and paid the final amount. The company did take care of the extra charge but it annoys me so much now after everything that happened. Claiming the loss: we submitted to North American Van Lines what was broken, detailed with pictures and description. Weeks went by, they couldn't find an adjuster to come out and just did the claim online. The payout was just another disappointment after this entire thing. One TV they wanted us to find a repair shop so they can try and fix it ( out of my pocket) and if they can't then they would consider reimbursement. I explained when we plugged in this TV (which wasn't properly protected in a box) it sparked and wouldn't turn on. Not for nothing I wouldn't want to liability of a repair shop trying to fix the TV and later it starting a fire because it wasn't properly repaired, possibly injuring or killing myself or my family. Bottom line is I wouldn't use this company at all. They say that have a low claim rate but I just can't believe that this only happened to just us. Read More

Brian Tane

2020-09-17

I had a great experience with Hall Lane movers and would highly recommend them for long-distance, out-of-state moves. In particular, the estimate process and job coordination by Richie was very smooth and his response time to questions throughout the process was quick and helpful. Troy led the crews at both locations (plus an additional stop at a storage unit) and did an exceptional job making sure all items were packed securely. The crews were professional and friendly, all work was completed within standard business hours, and there was no damage or missing items. Prior to hiring Hall Lane I reached out to their competitor (the other moving company that has consistently won Long Island's Best Movers) for an estimate. Not only was Hall Lane's initial estimate roughly 20% less than their top competitor, but I also received an additional 20%+ refund after the move based on the final scope of the job. Hall Lane are skilled and knowledgeable pros. If you're moving out of the Long Island area, I'd recommend them 100%. Read More

Amanda Crandall

2019-01-21

These people are terrible! Don't ever use them - unless you want all your items broken. We used them to move tools and household items which the salesman said would be fine. They were supposed to pack a number of items but arrived without enough boxes. They didn't even bring the type of cart you move a refridgerator or washer and dryer with but a simple handcrat to move items equally heavy with. - they brougt a tiny handcart. Lucky for me they didn't bring enough boxes because many that they paked they didn't even wrap items in and those items broke. They didn't wrap our furniture stating it would go into storage so it would get wrapped there. They never wrapped it at all. Our antique furniture travelled across the country without moving blankets. Many antigue items were scrated or broken, There was a cast iron bench that was in the shipment. They broke the legs in half. How is that even possible! We had insurance , but the amount they give you won't pay to replace items.Over 20 boxes were lost ! Read More

Amanda Crandall

2019-01-21

These people are terrible! Don't ever use them - unless you want all your items broken. We used them to move tools and household items which the salesman said would be fine. They were supposed to pack a number of items but arrived without enough boxes. They didn't even bring the type of cart you move a refridgerator or washer and dryer with but a simple handcrat to move items equally heavy with. - they brougt a tiny handcart. Lucky for me they didn't bring enough boxes because many that they paked they didn't even wrap items in and those items broke. They didn't wrap our furniture stating it would go into storage so it would get wrapped there. They never wrapped it at all. Our antique furniture travelled across the country without moving blankets. Many antigue items were scrated or broken, There was a cast iron bench that was in the shipment. They broke the legs in half. How is that even possible! We had insurance , but the amount they give you won't pay to replace items.Over 20 boxes were lost ! Read More

Amanda Crandall

2019-01-21

These people are terrible! Don't ever use them - unless you want all your items broken. We used them to move tools and household items which the salesman said would be fine. They were supposed to pack a number of items but arrived without enough boxes. They didn't even bring the type of cart you move a refridgerator or washer and dryer with but a simple handcrat to move items equally heavy with. - they brougt a tiny handcart. Lucky for me they didn't bring enough boxes because many that they paked they didn't even wrap items in and those items broke. They didn't wrap our furniture stating it would go into storage so it would get wrapped there. They never wrapped it at all. Our antique furniture travelled across the country without moving blankets. Many antigue items were scrated or broken, There was a cast iron bench that was in the shipment. They broke the legs in half. How is that even possible! We had insurance , but the amount they give you won't pay to replace items.Over 20 boxes were lost ! Read More

Amanda Crandall

2019-01-21

These people are terrible! Don't ever use them - unless you want all your items broken. We used them to move tools and household items which the salesman said would be fine. They were supposed to pack a number of items but arrived without enough boxes. They didn't even bring the type of cart you move a refridgerator or washer and dryer with but a simple handcrat to move items equally heavy with. - they brougt a tiny handcart. Lucky for me they didn't bring enough boxes because many that they paked they didn't even wrap items in and those items broke. They didn't wrap our furniture stating it would go into storage so it would get wrapped there. They never wrapped it at all. Our antique furniture travelled across the country without moving blankets. Many antigue items were scrated or broken, There was a cast iron bench that was in the shipment. They broke the legs in half. How is that even possible! We had insurance , but the amount they give you won't pay to replace items.Over 20 boxes were lost ! Read More

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