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James Kirby

2023-07-10

Hired this company to move from one Mobile home to another. Was priced $1600 for the move with 4 guys and a truck. A man and the owners daughter showed up. The owners daughter was very good at packing things. However, with heavy items (Kings size bed and tool box on wheels. She was not the right person for the job. I was required to help. When I initially asked to help with the heavy bed, I was told no. However when the hot of the noon sun kicked in and progress slowed and the movers asking if we had to get moved in today I was allowed to help. The movers started to Question the original plan asking if we needed everything moved today. When discussed with the mover about the plan for getting the house moved in today he questioned if we could load the truck tonight and unload tomorrow. We told them we needed the stuff moved into the house today. We agreed, verbally that the stuff not moved today would be moved tomorrow. I asked if we could load a bike and was told no, next load. With my son and I now helping we short listed the items and moved what we could with the assumption that they would come back tomorrow and finish what they started. With unloading the truck the workers had a renewed spirit in their step. A third mover finally arrived. They unloaded quickly. When we asked when they would be returning the following day to get the stuff they didn’t have time for the story changed and we were told they we had instructed them to stop loading the truck. That the rest of the stuff was on us. It was also pointed out to the movers that that due to lack of strength and moving blankets the awkward king sized bed had many black marks and scuffs on it. I called out the issue about not having the man-power required for some of the items and the employee got very defensive. Sadly, the truth of the matter is that heavy items need strong people to lift them. Recommendations if you choose to use this company: 1. BE VERY CLEAR with your expectations the day of the move with a clear goal. 2. Don’t assume the movers will look after your stuff. Eg. Moving blankets work really well to drag heavy awkward items and to help move items with a better grip. 3. They are charging $150 per person per hour. They slow up in the middle of the hot day. SO when they slow down because they are exhausted because they didn’t provide enough labour’ers remember its on your dime. So I suggest you help. Total bill was about $1000 over the quoted amount and we had to rent a UHaul truck the following day to finish moving. Read More

Lisa H.

2016-08-27

Gardiner and Sons was one of 4 companies I contacted off Angie's list to give me quotes to move my father's household from Fla to Tx, all were contacted at the same time within the same time frame. Kenny Gardiner (owner) was the first to respond to my email and had his son Victor out the next day to go thru & inventory what they would be moving. My father & I boxed or emptied everything we were taking. Another company came the next day, one never responded, and one gave us a quote over the phone. While Gardiner & Sons were not the cheapest they weren't the most expensive either they were right in the middle with there pricing which I thought was very fair they also have a 10% coupon on Angie's list. My Dad and I were on a very tight timeline I had a little less than two weeks to get movers booked and the truck loaded. Victor came took inventory and told me how fragile items would be wrapped or boxed he was very, very personable and professional & answered my questions. Victor was quite certain he could lock in the dates I needed the movers to pick up & unload in Tx but it wasn't set in stone. Kenny promptly emailed the estimate the problem with all the movers was getting my dates locked in. It took all the movers about a week to get back with me about the dates (they need to see what else will be going that way before they commit). This was the only stressful part while I understood the need to fill the trucks my time clock was ticking & very fast. My Dad really liked Victor and wanted to work with a smaller family owned company so I called Kenny a little stressed (really a lot stressed) to see if they would be able to make the dates happen for me and he then told me he would have Victor get right back with me and Victor did and he assured me he would make my dates happen. As promised the move team came on the right day at the right time and packed up the truck. There were three of them all really hard working and very careful with my Dads belongings. It was hot & humid morning and they busted it out in about two to three hours the truck was loaded. Victor drove the truck from Fla to Tx and as luck would have it it was when the horrible rains were happening in Louisiana. Victor called me periodically with updates and eta's. At one point he thought he may be a day late but he ended up getting to my home early driving thru that horrible rain storm. Victor & his helper moved all the furniture and placed it where I wanted if I had pieces that needed to be moved they moved them. Nothing was broken or lost they did an amazing job and I thank Victor so much for taking such pride in his families business and his own work ethic, he was such a huge help to me at a very stressful time. I am happy to report my Dad is all moved in with me we finished unpacking the last box yesterday! It's so nice to have my Dad living in Texas with me Thanks to Gardiner & Sons for helping me get it done, Warm Regards Lisa Hall Read More

Lisa H.

2016-08-27

Gardiner and Sons was one of 4 companies I contacted off Angie's list to give me quotes to move my father's household from Fla to Tx, all were contacted at the same time within the same time frame. Kenny Gardiner (owner) was the first to respond to my email and had his son Victor out the next day to go thru & inventory what they would be moving. My father & I boxed or emptied everything we were taking. Another company came the next day, one never responded, and one gave us a quote over the phone. While Gardiner & Sons were not the cheapest they weren't the most expensive either they were right in the middle with there pricing which I thought was very fair they also have a 10% coupon on Angie's list. My Dad and I were on a very tight timeline I had a little less than two weeks to get movers booked and the truck loaded. Victor came took inventory and told me how fragile items would be wrapped or boxed he was very, very personable and professional & answered my questions. Victor was quite certain he could lock in the dates I needed the movers to pick up & unload in Tx but it wasn't set in stone. Kenny promptly emailed the estimate the problem with all the movers was getting my dates locked in. It took all the movers about a week to get back with me about the dates (they need to see what else will be going that way before they commit). This was the only stressful part while I understood the need to fill the trucks my time clock was ticking & very fast. My Dad really liked Victor and wanted to work with a smaller family owned company so I called Kenny a little stressed (really a lot stressed) to see if they would be able to make the dates happen for me and he then told me he would have Victor get right back with me and Victor did and he assured me he would make my dates happen. As promised the move team came on the right day at the right time and packed up the truck. There were three of them all really hard working and very careful with my Dads belongings. It was hot & humid morning and they busted it out in about two to three hours the truck was loaded. Victor drove the truck from Fla to Tx and as luck would have it it was when the horrible rains were happening in Louisiana. Victor called me periodically with updates and eta's. At one point he thought he may be a day late but he ended up getting to my home early driving thru that horrible rain storm. Victor & his helper moved all the furniture and placed it where I wanted if I had pieces that needed to be moved they moved them. Nothing was broken or lost they did an amazing job and I thank Victor so much for taking such pride in his families business and his own work ethic, he was such a huge help to me at a very stressful time. I am happy to report my Dad is all moved in with me we finished unpacking the last box yesterday! It's so nice to have my Dad living in Texas with me Thanks to Gardiner & Sons for helping me get it done, Warm Regards Lisa Hall Read More

Lisa H.

2016-08-27

Gardiner and Sons was one of 4 companies I contacted off Angie's list to give me quotes to move my father's household from Fla to Tx, all were contacted at the same time within the same time frame. Kenny Gardiner (owner) was the first to respond to my email and had his son Victor out the next day to go thru & inventory what they would be moving. My father & I boxed or emptied everything we were taking. Another company came the next day, one never responded, and one gave us a quote over the phone. While Gardiner & Sons were not the cheapest they weren't the most expensive either they were right in the middle with there pricing which I thought was very fair they also have a 10% coupon on Angie's list. My Dad and I were on a very tight timeline I had a little less than two weeks to get movers booked and the truck loaded. Victor came took inventory and told me how fragile items would be wrapped or boxed he was very, very personable and professional & answered my questions. Victor was quite certain he could lock in the dates I needed the movers to pick up & unload in Tx but it wasn't set in stone. Kenny promptly emailed the estimate the problem with all the movers was getting my dates locked in. It took all the movers about a week to get back with me about the dates (they need to see what else will be going that way before they commit). This was the only stressful part while I understood the need to fill the trucks my time clock was ticking & very fast. My Dad really liked Victor and wanted to work with a smaller family owned company so I called Kenny a little stressed (really a lot stressed) to see if they would be able to make the dates happen for me and he then told me he would have Victor get right back with me and Victor did and he assured me he would make my dates happen. As promised the move team came on the right day at the right time and packed up the truck. There were three of them all really hard working and very careful with my Dads belongings. It was hot & humid morning and they busted it out in about two to three hours the truck was loaded. Victor drove the truck from Fla to Tx and as luck would have it it was when the horrible rains were happening in Louisiana. Victor called me periodically with updates and eta's. At one point he thought he may be a day late but he ended up getting to my home early driving thru that horrible rain storm. Victor & his helper moved all the furniture and placed it where I wanted if I had pieces that needed to be moved they moved them. Nothing was broken or lost they did an amazing job and I thank Victor so much for taking such pride in his families business and his own work ethic, he was such a huge help to me at a very stressful time. I am happy to report my Dad is all moved in with me we finished unpacking the last box yesterday! It's so nice to have my Dad living in Texas with me Thanks to Gardiner & Sons for helping me get it done, Warm Regards Lisa Hall Read More

Lisa H.

2016-08-27

Gardiner and Sons was one of 4 companies I contacted off Angie's list to give me quotes to move my father's household from Fla to Tx, all were contacted at the same time within the same time frame. Kenny Gardiner (owner) was the first to respond to my email and had his son Victor out the next day to go thru & inventory what they would be moving. My father & I boxed or emptied everything we were taking. Another company came the next day, one never responded, and one gave us a quote over the phone. While Gardiner & Sons were not the cheapest they weren't the most expensive either they were right in the middle with there pricing which I thought was very fair they also have a 10% coupon on Angie's list. My Dad and I were on a very tight timeline I had a little less than two weeks to get movers booked and the truck loaded. Victor came took inventory and told me how fragile items would be wrapped or boxed he was very, very personable and professional & answered my questions. Victor was quite certain he could lock in the dates I needed the movers to pick up & unload in Tx but it wasn't set in stone. Kenny promptly emailed the estimate the problem with all the movers was getting my dates locked in. It took all the movers about a week to get back with me about the dates (they need to see what else will be going that way before they commit). This was the only stressful part while I understood the need to fill the trucks my time clock was ticking & very fast. My Dad really liked Victor and wanted to work with a smaller family owned company so I called Kenny a little stressed (really a lot stressed) to see if they would be able to make the dates happen for me and he then told me he would have Victor get right back with me and Victor did and he assured me he would make my dates happen. As promised the move team came on the right day at the right time and packed up the truck. There were three of them all really hard working and very careful with my Dads belongings. It was hot & humid morning and they busted it out in about two to three hours the truck was loaded. Victor drove the truck from Fla to Tx and as luck would have it it was when the horrible rains were happening in Louisiana. Victor called me periodically with updates and eta's. At one point he thought he may be a day late but he ended up getting to my home early driving thru that horrible rain storm. Victor & his helper moved all the furniture and placed it where I wanted if I had pieces that needed to be moved they moved them. Nothing was broken or lost they did an amazing job and I thank Victor so much for taking such pride in his families business and his own work ethic, he was such a huge help to me at a very stressful time. I am happy to report my Dad is all moved in with me we finished unpacking the last box yesterday! It's so nice to have my Dad living in Texas with me Thanks to Gardiner & Sons for helping me get it done, Warm Regards Lisa Hall Read More

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