Companies List

Monica Messinger

2022-09-11

My moving from NY to Miami was a nightmare. They damaged $10,000 worth of furniture. They lost our $2,000 rug, they broke our $4,000 coffee table, our brand-new TV, they damaged our desk, they destroyed a wardrobe, they damaged our lamp shades, and several priceless china items. I filed for a claim and they said they would only give us $0.60/lb for our damaged and lost items. PLEASE READ THROUGH THE CONTRACT BEFORE SIGNING IT. On the day the boxes arrived, I was appalled that I couldn’t reach out to anyone about the destruction of my valuables. The movers supposedly said that they would be bringing my damaged coffee table back to New York, but I recently found out that they were never supposed to. I filed the claim more than a month ago, and no one has reached out to me for a solution. I have left many calls and voicemails yet no replies from FlatRate. This company is a scam, and I do not recommend it unless you want to waste your money and time. Read More

Jennifer S.

Miami, FL

2021-08-28

STAY AWAY!! Hired Flat Rate Miami for our long distance move back to NJ, as we used them for our long distance move from NYC to Miami. They are NOT THE SAME COMPANY. Flat Rate New York is EXCELLENT! Flat Rate Miami is franchised and they do not operate the same as Flat Rate NY. Flat Rate Miami did the old bate and switch act. Loaded us up in Miami, then when we requested for our items to be delivered, Flat Rate Miami contracted a tractor trailer driver (not affiliated with flat rate to pick up our items and deliver them (never disclosing that this was how our items would be moved- and Flat Rate would not provide the company details for tractor trailer company). The 18 wheeler was too big to make the delivery, so the poor driver was stuck looking for a rental truck or moving company that could assist in transferring our items on to a smaller truck and move them. Six hours later he found DUMBO moving & storage to assist with the move. Flat Rate guaranteed delivery within 7 days, but since they contracted the move out, it was two 2 days late and the men didn't arrive until 5pm. As instructed by Flat Rate, the men would not unload truck until I gave them a cashiers check for the balance. MAJOR RED FLAG!!! No reputable moving company does this. All transactions can be done with a credit card. And the balance is paid when items are unloaded and all accounted for. The two men were very nice and worked very hard, but my husband and I had to assist. They had to use my husbands tools to assemble our furniture as they had none. Additionally, they were unable to assemble bunk beds because it got too late and all of our stuff was in boxes so they didn't have enough light. Ha DO NOT USE FLAT RATE MIAMI!! SERIOUSLY!! Guy Gur, Elad Shabtai and William Overbeck are despicable! Read More

Jennifer S.

Miami, FL

2021-08-28

STAY AWAY!! Hired Flat Rate Miami for our long distance move back to NJ, as we used them for our long distance move from NYC to Miami. They are NOT THE SAME COMPANY. Flat Rate New York is EXCELLENT! Flat Rate Miami is franchised and they do not operate the same as Flat Rate NY. Flat Rate Miami did the old bate and switch act. Loaded us up in Miami, then when we requested for our items to be delivered, Flat Rate Miami contracted a tractor trailer driver (not affiliated with flat rate to pick up our items and deliver them (never disclosing that this was how our items would be moved- and Flat Rate would not provide the company details for tractor trailer company). The 18 wheeler was too big to make the delivery, so the poor driver was stuck looking for a rental truck or moving company that could assist in transferring our items on to a smaller truck and move them. Six hours later he found DUMBO moving & storage to assist with the move. Flat Rate guaranteed delivery within 7 days, but since they contracted the move out, it was two 2 days late and the men didn't arrive until 5pm. As instructed by Flat Rate, the men would not unload truck until I gave them a cashiers check for the balance. MAJOR RED FLAG!!! No reputable moving company does this. All transactions can be done with a credit card. And the balance is paid when items are unloaded and all accounted for. The two men were very nice and worked very hard, but my husband and I had to assist. They had to use my husbands tools to assemble our furniture as they had none. Additionally, they were unable to assemble bunk beds because it got too late and all of our stuff was in boxes so they didn't have enough light. Ha DO NOT USE FLAT RATE MIAMI!! SERIOUSLY!! Guy Gur, Elad Shabtai and William Overbeck are despicable! Read More

Jennifer S.

Miami, FL

2021-08-28

STAY AWAY!! Hired Flat Rate Miami for our long distance move back to NJ, as we used them for our long distance move from NYC to Miami. They are NOT THE SAME COMPANY. Flat Rate New York is EXCELLENT! Flat Rate Miami is franchised and they do not operate the same as Flat Rate NY. Flat Rate Miami did the old bate and switch act. Loaded us up in Miami, then when we requested for our items to be delivered, Flat Rate Miami contracted a tractor trailer driver (not affiliated with flat rate to pick up our items and deliver them (never disclosing that this was how our items would be moved- and Flat Rate would not provide the company details for tractor trailer company). The 18 wheeler was too big to make the delivery, so the poor driver was stuck looking for a rental truck or moving company that could assist in transferring our items on to a smaller truck and move them. Six hours later he found DUMBO moving & storage to assist with the move. Flat Rate guaranteed delivery within 7 days, but since they contracted the move out, it was two 2 days late and the men didn't arrive until 5pm. As instructed by Flat Rate, the men would not unload truck until I gave them a cashiers check for the balance. MAJOR RED FLAG!!! No reputable moving company does this. All transactions can be done with a credit card. And the balance is paid when items are unloaded and all accounted for. The two men were very nice and worked very hard, but my husband and I had to assist. They had to use my husbands tools to assemble our furniture as they had none. Additionally, they were unable to assemble bunk beds because it got too late and all of our stuff was in boxes so they didn't have enough light. Ha DO NOT USE FLAT RATE MIAMI!! SERIOUSLY!! Guy Gur, Elad Shabtai and William Overbeck are despicable! Read More

Jennifer S.

Miami, FL

2021-08-28

STAY AWAY!! Hired Flat Rate Miami for our long distance move back to NJ, as we used them for our long distance move from NYC to Miami. They are NOT THE SAME COMPANY. Flat Rate New York is EXCELLENT! Flat Rate Miami is franchised and they do not operate the same as Flat Rate NY. Flat Rate Miami did the old bate and switch act. Loaded us up in Miami, then when we requested for our items to be delivered, Flat Rate Miami contracted a tractor trailer driver (not affiliated with flat rate to pick up our items and deliver them (never disclosing that this was how our items would be moved- and Flat Rate would not provide the company details for tractor trailer company). The 18 wheeler was too big to make the delivery, so the poor driver was stuck looking for a rental truck or moving company that could assist in transferring our items on to a smaller truck and move them. Six hours later he found DUMBO moving & storage to assist with the move. Flat Rate guaranteed delivery within 7 days, but since they contracted the move out, it was two 2 days late and the men didn't arrive until 5pm. As instructed by Flat Rate, the men would not unload truck until I gave them a cashiers check for the balance. MAJOR RED FLAG!!! No reputable moving company does this. All transactions can be done with a credit card. And the balance is paid when items are unloaded and all accounted for. The two men were very nice and worked very hard, but my husband and I had to assist. They had to use my husbands tools to assemble our furniture as they had none. Additionally, they were unable to assemble bunk beds because it got too late and all of our stuff was in boxes so they didn't have enough light. Ha DO NOT USE FLAT RATE MIAMI!! SERIOUSLY!! Guy Gur, Elad Shabtai and William Overbeck are despicable! Read More

DeShanna Minuto

2021-07-15

My experience with this company was truly nothing short of a nightmare. I contracted them for a long distance move from Los Angeles to Miami. At first they seemed lovely, professional, and on top of it. We went through all my belongings - I paid for them to pack up our sold home, make custom crates for our valuables, move our items to Florida, put our items in climate controlled storage, and when we found a new home bring the items there and unpack them. They never crated any of our items as they arrived in the exact same moving blankets they left in - having told us they were going to "crate them at their warehouse". The storage was not only NOT climate controlled our items were extremely damaged due to weather, moisture / water. All the sofas were stained blue from the blue moving blankets having gotten wet. One of our rugs was ruined from water damage. We had items that just went "missing" and literally never showed up to our new home. On top of all of it roughly 70% of everything we own was broken or destroyed from bicycles, to beds and chairs. We have been chasing them for two months to repair the items, replace the missing items and it's been nothing but lies and games and run around. I truly couldn't have imagined a worse experience for my move than what happened with Flatrate. AND be especially careful because they have many companies under the name Flatrate all with different DOT numbers that are all part of the same company. So when you go to file a complaint with the BBB they try to claim it isn't them - even when you have emails from the exact person about your move that is responding to the complaint. I posted pictures of the damage from this move in my reviews on line. Google them to do all your homework. Read More

DeShanna Minuto

2021-07-15

My experience with this company was truly nothing short of a nightmare. I contracted them for a long distance move from Los Angeles to Miami. At first they seemed lovely, professional, and on top of it. We went through all my belongings - I paid for them to pack up our sold home, make custom crates for our valuables, move our items to Florida, put our items in climate controlled storage, and when we found a new home bring the items there and unpack them. They never crated any of our items as they arrived in the exact same moving blankets they left in - having told us they were going to "crate them at their warehouse". The storage was not only NOT climate controlled our items were extremely damaged due to weather, moisture / water. All the sofas were stained blue from the blue moving blankets having gotten wet. One of our rugs was ruined from water damage. We had items that just went "missing" and literally never showed up to our new home. On top of all of it roughly 70% of everything we own was broken or destroyed from bicycles, to beds and chairs. We have been chasing them for two months to repair the items, replace the missing items and it's been nothing but lies and games and run around. I truly couldn't have imagined a worse experience for my move than what happened with Flatrate. AND be especially careful because they have many companies under the name Flatrate all with different DOT numbers that are all part of the same company. So when you go to file a complaint with the BBB they try to claim it isn't them - even when you have emails from the exact person about your move that is responding to the complaint. I posted pictures of the damage from this move in my reviews on line. Google them to do all your homework. Read More

DeShanna Minuto

2021-07-15

My experience with this company was truly nothing short of a nightmare. I contracted them for a long distance move from Los Angeles to Miami. At first they seemed lovely, professional, and on top of it. We went through all my belongings - I paid for them to pack up our sold home, make custom crates for our valuables, move our items to Florida, put our items in climate controlled storage, and when we found a new home bring the items there and unpack them. They never crated any of our items as they arrived in the exact same moving blankets they left in - having told us they were going to "crate them at their warehouse". The storage was not only NOT climate controlled our items were extremely damaged due to weather, moisture / water. All the sofas were stained blue from the blue moving blankets having gotten wet. One of our rugs was ruined from water damage. We had items that just went "missing" and literally never showed up to our new home. On top of all of it roughly 70% of everything we own was broken or destroyed from bicycles, to beds and chairs. We have been chasing them for two months to repair the items, replace the missing items and it's been nothing but lies and games and run around. I truly couldn't have imagined a worse experience for my move than what happened with Flatrate. AND be especially careful because they have many companies under the name Flatrate all with different DOT numbers that are all part of the same company. So when you go to file a complaint with the BBB they try to claim it isn't them - even when you have emails from the exact person about your move that is responding to the complaint. I posted pictures of the damage from this move in my reviews on line. Google them to do all your homework. Read More

Maria Padilla

2021-04-26

I wish I could say good things about Flat Rate moving, but I cannot. I have been waiting for delivery of my furniture and other goods going on a month. There has been little communication and honesty from the company. However, I have discovered that my out-of-state move is still in Florida awaiting transit! One person said he was having problems because the move is small. If it is too small to deliver, it was too small to pick up. The company should have taken a pass. I take no pleasure in waiting a negative review. However, at this pace, I worry I will never see my goods again. My next step will be to file an official complaint with federal and/or state authorities. They have left me no choice. UPDATE: My small move did arrive in DC in late April several weeks late, minus a beloved painting we owned for over 30 years. We have filed a claim on this but have not heard back. Obviously, we would dearly love the return of the painting, which meant a lot to us. The moving truck was on its way to New York from DC, so the original art work may very well be in NY. If anyone sees this painting (photo attached) or has any information about it, please know it has an owner – me – and feel free to contact me via this review. Thank you. Read More

Tiffany M.

Miami, FL

2021-04-25

Disgusted . They stole very expensive items from me . At least 1k worth , I've filed a police report , and the items they stole can be tracked down via IP address once turned on . The movers also made me feel uncomfortable an hit on me and showed up to my door an hour after leaving . Either the owner resolves this issue or I'm pressing charges once those devices are turned on and located the detective on my case can legally show up once device is tracked from the company website where I purchased these expensive electronic devices ( his employees homes ) . My move was a small studio move a couch and boxes. 550$ and I even tipped all 3 guys 120$ I'm disgusted . Will update soon . Read More

Erlin Velasquez

2018-05-21

Moving is always a hassle and unfortunately we had a horrible experience with Flat Rate MIAMI moving. If you read the comments below, most bad reviews are related to the MIAMI branch. We moved our office and most of the furniture was damaged. The sales person will offer you the world knowing that at the end, they are not liable for damages because they then have you deal with a claims department. We paid for the furniture to be wrapped in blankets and they failed to do so therefore everything was scratched. If damage does occur, they only recognize .60 per pound. My recommendation is READ THE CONTRACT BEFORE SIGNING and understand the coverage you are getting. The movers will come with the contract already pre-filled on the day of the move because it is to their benefit you do not select additional insurance. If you elect no additional insurance, keep in mind if your goods become damaged or lost, the moving company will only reimburse you to a maximum amount of only sixty cents ($.60) per pound/per article, CONSIDERABLY LESS than the average value of household goods. MAKE SURE TO SELECT ADDITIONAL INSURANCE. They offered their apologies and asked to email their claims department. To date, I have not received a reply. Read More

Erlin Velasquez

2018-05-21

Moving is always a hassle and unfortunately we had a horrible experience with Flat Rate MIAMI moving. If you read the comments below, most bad reviews are related to the MIAMI branch. We moved our office and most of the furniture was damaged. The sales person will offer you the world knowing that at the end, they are not liable for damages because they then have you deal with a claims department. We paid for the furniture to be wrapped in blankets and they failed to do so therefore everything was scratched. If damage does occur, they only recognize .60 per pound. My recommendation is READ THE CONTRACT BEFORE SIGNING and understand the coverage you are getting. The movers will come with the contract already pre-filled on the day of the move because it is to their benefit you do not select additional insurance. If you elect no additional insurance, keep in mind if your goods become damaged or lost, the moving company will only reimburse you to a maximum amount of only sixty cents ($.60) per pound/per article, CONSIDERABLY LESS than the average value of household goods. MAKE SURE TO SELECT ADDITIONAL INSURANCE. They offered their apologies and asked to email their claims department. To date, I have not received a reply. Read More

Francesca B.

Miami, FL

2017-08-15

Flat rate moving was recommended by a family friend. It was a last minute hire as the previous company I was going to use wasn't able to move my stuff to storage on the specific date. In that respect, they saved me since I live in a building and had already reserved the elevator and done all the other crap that comes with living in a condo. The guys showed up a little late but ready to go. They surveyed my stuff and one guy said that I didn't tell them that I was going to have plastic bins (about 8 of them) so they wanted to charge me more money. Even though, I did specify about 20 boxes. So the guy said he was going to have to call it in, UNLESS, I was going to look out for them both. He didn't actually say with the tip but it was implied. There was actual paperwork that goes over the tip amount, suggested is 15-20%. Which I thought was strange since it is "Flat Rate Moving." I get tipping though and at the end of the day the guys busted their butts in the FL heat moving my stuff. The thing that really upset me was that they were really rough with my stuff. I get things are heavy and maybe they were rushing but geez there's no need to drop boxes and toss things around. There were boxes labeled FRAGILE with dishes and glass wear that they were putting at the bottom of large piles and adding super heavy stuff on top. When they opened the truck at the storage facility some boxes had fallen over and as a result they found a broken glass. Who knows what else is broken? I wasn't given a chance to look. They were efficient and fast, however they really didn't seem to care about my belongings. Read More

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