Companies List

Katalina Iturralde

2023-01-11

Avoid at all cost unless your moving Ikea furniture! I wish I would have done more research. Do not use this company for relocating or storing any furniture of value. We moved and stored our furniture with them and when I went to the storage to retrieve something from my boxes I was appalled. It was so filthy, it was shocking. My furniture was later relocated into my new apartment a few minor things happened, scuff on a credenza and tables and chairs, sofa was dirty from the storage, not surprised considering the facilities. What I didn't expect was how they destroyed my glass shelf and later gave me less then half of the value of it. I had stated from the very beginning that this was the most valuable item we owned, we listed the price; we insured it. It arrived destroyed, they suggested I glue pieces of it together. Horrible experience. Stay clear. Read More

Katalina Iturralde

2023-01-11

Avoid at all cost unless your moving Ikea furniture! I wish I would have done more research. Do not use this company for relocating or storing any furniture of value. We moved and stored our furniture with them and when I went to the storage to retrieve something from my boxes I was appalled. It was so filthy, it was shocking. My furniture was later relocated into my new apartment a few minor things happened, scuff on a credenza and tables and chairs, sofa was dirty from the storage, not surprised considering the facilities. What I didn't expect was how they destroyed my glass shelf and later gave me less then half of the value of it. I had stated from the very beginning that this was the most valuable item we owned, we listed the price; we insured it. It arrived destroyed, they suggested I glue pieces of it together. Horrible experience. Stay clear. Read More

CATHY D.

2008-09-29

The movers showed up a 30 min early. They called me to see if they could start early, explaining that they had another job shortly. They arrived w/o boxes-no wardrobe boxes, no drawer boxes, and no commercial bin. I asked where these items were and they said that they weren't on my contract (the first page of the contract says that these items would be provided on the day of the move free of charge, however only the commercial bin was listed in my inventory sheet. The contract was somewhat confusing). The movers then began taking my clothes out of my dressers and putting them on the floor. I asked them to stop and they told me that 'movers can do anything... we can take things not on the sheet, but you need to tip us extra'. They were still very fast working, friendly, and took great care of my items, but they brought up the tip quite a few times. So much for 'flat rate, no surprises'. They moved my items over to Brooklyn and unloaded them very quickly, however they did damage a wall in my old apartment that I think they tried to hide by piling clothes from my dressers in front of the damage. I ended up tipping the two movers and a foreman $260 because they kept telling my that my sales man was new and had been lying to customers all week about boxes being included and because I had an extra table that I asked them to take that was supposed to be sold via Craigslist, but the buyer backed out at the last minute. I also repeatedly called Flat Rate throughout the day to try to figure out what was going on with the wardrobe, drawer, and commercial bin, but the main office was closed. Finally on Monday, I called my sales representative who told me that he thought I had declined the free boxes, however the commercial bin should have been included. He said that the movers were probably lazy and didn't want to carry any more items down 5 flights of stairs. At this point, the sales people are blaming the movers and the movers are blaming the sales people. The sales staff asked if they could call me back. They were supposed to call me back later Monday (my move was on Sunday). They didn't call me back Monday or Tuesday (I left messages both days). Finally on Wednesday, I was told to get in touch with customer service (again taking MY time to do something they could easily do). I called and emailed customer service on Wednesday. They promised to investigate and get back to me that day as I explained that my lease was ending on the upcoming Tuesday and I only had a small car and couldn't fit all the clothes, etc that the movers didn't take. Customer service did not call back until 3 on Friday. I missed this call, but called back right away and had to leave a message. On Monday afternoon, I called Customer Service and they explained that I'd have to open a claim for the damage to my apartment and that they'd give me a $100 refund for the inconvenience. I had to make over 30 trips up and down stairs an drive between Bk and Manhattan, $100 didn't cover it. Read More

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