First Responders Moving & Delivery
Reviews 179 | Images 11
3.99
11825 Starcrest Dr, San Antonio, TX 78247, USA
Moving Services:Local Movers, Long Distance Movers, Office Movers, Commercial Relocation
Years In Business: 14
First Responders Moving & Delivery Moving Stories
Jennelle Berger
2022-02-16
Giving this a one-star but willing to update once the issue is resolved. Our move was at the end of December. The legs to the dining room table were broken during the move and despite filing the claim in plenty of time and be assured that replacement would be taken care of, we have not received any updates or work done. The company has been unresponsive since mid-January...they won't respond to emails, phone calls, voicemails, texts, or social media messages. The two young men who did the move were very nice and apologetic about the damage. We understand mistakes happen...but we're now coming to almost two months of the dining room table just sitting upside down in that room and with two kids and a dog it's become annoying and disruptive. Read More
Jennelle Berger
2022-02-16
Giving this a one-star but willing to update once the issue is resolved. Our move was at the end of December. The legs to the dining room table were broken during the move and despite filing the claim in plenty of time and be assured that replacement would be taken care of, we have not received any updates or work done. The company has been unresponsive since mid-January...they won't respond to emails, phone calls, voicemails, texts, or social media messages. The two young men who did the move were very nice and apologetic about the damage. We understand mistakes happen...but we're now coming to almost two months of the dining room table just sitting upside down in that room and with two kids and a dog it's become annoying and disruptive. Read More
Jennelle Berger
2022-02-16
Giving this a one-star but willing to update once the issue is resolved. Our move was at the end of December. The legs to the dining room table were broken during the move and despite filing the claim in plenty of time and be assured that replacement would be taken care of, we have not received any updates or work done. The company has been unresponsive since mid-January...they won't respond to emails, phone calls, voicemails, texts, or social media messages. The two young men who did the move were very nice and apologetic about the damage. We understand mistakes happen...but we're now coming to almost two months of the dining room table just sitting upside down in that room and with two kids and a dog it's become annoying and disruptive. Read More
Jennelle Berger
2022-02-16
Giving this a one-star but willing to update once the issue is resolved. Our move was at the end of December. The legs to the dining room table were broken during the move and despite filing the claim in plenty of time and be assured that replacement would be taken care of, we have not received any updates or work done. The company has been unresponsive since mid-January...they won't respond to emails, phone calls, voicemails, texts, or social media messages. The two young men who did the move were very nice and apologetic about the damage. We understand mistakes happen...but we're now coming to almost two months of the dining room table just sitting upside down in that room and with two kids and a dog it's become annoying and disruptive. Read More
Rachel Pigue
recommends
First Responders Moving & Delivery
2021-05-19
Craig & TJ are great! They work quick, and took the time to wrap our furniture in blankets to keep them from getting damaged. Glad they were recommended to us! Thanks for the hard work guys! Read More
Ashley B.
San Antonio, TX
2018-09-18
I have referred a lot of people to first responders moving (within the last few weeks as well as years ago) and I have also used them before with great success. However this time was 100% different. The guys were very nice as always. I had previously taken my TVs that were hung off the walls and had been watching them that way until the day of my move therefore in great condition. The first sign I had that this might have not been the best crew compared to before was when they had to go back for a second trip and I was moving out of a 1500 sq ft house... so to me the truck wasn't packed properly. $700+tip later they were finally done in what could have been one load not 2. The following Sunday I had help hanging my TVs when the TVs were off they looked fine so I hung them. Once hung and turned on this was not the case both shattered and broken 55 inch tv's. When I called to make a claim the manager Mike let me know that his guys told him 2 of my TVs were broken and I was aware... my first question is why wouldn't I have been made to sign something if I knew that the TVs were broken and they were moving them? Then why would I move broken TVs instead have them thrown out? Again keep in mind you cannot tell they are broken until turned on so... that doesn't quite add up. I called made a claim a week after.. that reason being I'm a single mom no help to unpack or do these things until that time and again they didn't look broken while off. I have been dealing with Mike Thetford regarding my claim I submitted Monday morning and it's now Thursday I haven't heard anything after asking to be contacted by the owner. Today I have called and asked for an update he told me he would call me back only to receive a email instead that basically says " the discrepancy is unsettling calling me a liar and they will give me $60. What a horrida dishonest way to do Buisness.
Update: John the owner had my TVs picked up Friday and told me he would get an estimate to fix them I was pretty happy with this. Throughout the weekend he continued to email me then offered $350 to say I'm satisfied and to take down all my reviews at first I thought I would take the money but then I wasn't ok with this happening to someone else so I didn't think me having to agree I was 100% satisfied was fair (see both emails below). I'm not sure why he ordered the tvs to be picked up if he was not planning on taking them in for an estimate. It's a pretty slimy way to do buisness thinking 350 will buy 2 55 inch TVs as well as a missing box of pots and pans all while questioning my integrity the entire time. Read More
Ashley B.
San Antonio, TX
2018-09-18
I have referred a lot of people to first responders moving (within the last few weeks as well as years ago) and I have also used them before with great success. However this time was 100% different. The guys were very nice as always. I had previously taken my TVs that were hung off the walls and had been watching them that way until the day of my move therefore in great condition. The first sign I had that this might have not been the best crew compared to before was when they had to go back for a second trip and I was moving out of a 1500 sq ft house... so to me the truck wasn't packed properly. $700+tip later they were finally done in what could have been one load not 2. The following Sunday I had help hanging my TVs when the TVs were off they looked fine so I hung them. Once hung and turned on this was not the case both shattered and broken 55 inch tv's. When I called to make a claim the manager Mike let me know that his guys told him 2 of my TVs were broken and I was aware... my first question is why wouldn't I have been made to sign something if I knew that the TVs were broken and they were moving them? Then why would I move broken TVs instead have them thrown out? Again keep in mind you cannot tell they are broken until turned on so... that doesn't quite add up. I called made a claim a week after.. that reason being I'm a single mom no help to unpack or do these things until that time and again they didn't look broken while off. I have been dealing with Mike Thetford regarding my claim I submitted Monday morning and it's now Thursday I haven't heard anything after asking to be contacted by the owner. Today I have called and asked for an update he told me he would call me back only to receive a email instead that basically says " the discrepancy is unsettling calling me a liar and they will give me $60. What a horrida dishonest way to do Buisness.
Update: John the owner had my TVs picked up Friday and told me he would get an estimate to fix them I was pretty happy with this. Throughout the weekend he continued to email me then offered $350 to say I'm satisfied and to take down all my reviews at first I thought I would take the money but then I wasn't ok with this happening to someone else so I didn't think me having to agree I was 100% satisfied was fair (see both emails below). I'm not sure why he ordered the tvs to be picked up if he was not planning on taking them in for an estimate. It's a pretty slimy way to do buisness thinking 350 will buy 2 55 inch TVs as well as a missing box of pots and pans all while questioning my integrity the entire time. Read More
Ashley B.
San Antonio, TX
2018-09-18
I have referred a lot of people to first responders moving (within the last few weeks as well as years ago) and I have also used them before with great success. However this time was 100% different. The guys were very nice as always. I had previously taken my TVs that were hung off the walls and had been watching them that way until the day of my move therefore in great condition. The first sign I had that this might have not been the best crew compared to before was when they had to go back for a second trip and I was moving out of a 1500 sq ft house... so to me the truck wasn't packed properly. $700+tip later they were finally done in what could have been one load not 2. The following Sunday I had help hanging my TVs when the TVs were off they looked fine so I hung them. Once hung and turned on this was not the case both shattered and broken 55 inch tv's. When I called to make a claim the manager Mike let me know that his guys told him 2 of my TVs were broken and I was aware... my first question is why wouldn't I have been made to sign something if I knew that the TVs were broken and they were moving them? Then why would I move broken TVs instead have them thrown out? Again keep in mind you cannot tell they are broken until turned on so... that doesn't quite add up. I called made a claim a week after.. that reason being I'm a single mom no help to unpack or do these things until that time and again they didn't look broken while off. I have been dealing with Mike Thetford regarding my claim I submitted Monday morning and it's now Thursday I haven't heard anything after asking to be contacted by the owner. Today I have called and asked for an update he told me he would call me back only to receive a email instead that basically says " the discrepancy is unsettling calling me a liar and they will give me $60. What a horrida dishonest way to do Buisness.
Update: John the owner had my TVs picked up Friday and told me he would get an estimate to fix them I was pretty happy with this. Throughout the weekend he continued to email me then offered $350 to say I'm satisfied and to take down all my reviews at first I thought I would take the money but then I wasn't ok with this happening to someone else so I didn't think me having to agree I was 100% satisfied was fair (see both emails below). I'm not sure why he ordered the tvs to be picked up if he was not planning on taking them in for an estimate. It's a pretty slimy way to do buisness thinking 350 will buy 2 55 inch TVs as well as a missing box of pots and pans all while questioning my integrity the entire time. Read More
Ashley B.
San Antonio, TX
2018-09-18
I have referred a lot of people to first responders moving (within the last few weeks as well as years ago) and I have also used them before with great success. However this time was 100% different. The guys were very nice as always. I had previously taken my TVs that were hung off the walls and had been watching them that way until the day of my move therefore in great condition. The first sign I had that this might have not been the best crew compared to before was when they had to go back for a second trip and I was moving out of a 1500 sq ft house... so to me the truck wasn't packed properly. $700+tip later they were finally done in what could have been one load not 2. The following Sunday I had help hanging my TVs when the TVs were off they looked fine so I hung them. Once hung and turned on this was not the case both shattered and broken 55 inch tv's. When I called to make a claim the manager Mike let me know that his guys told him 2 of my TVs were broken and I was aware... my first question is why wouldn't I have been made to sign something if I knew that the TVs were broken and they were moving them? Then why would I move broken TVs instead have them thrown out? Again keep in mind you cannot tell they are broken until turned on so... that doesn't quite add up. I called made a claim a week after.. that reason being I'm a single mom no help to unpack or do these things until that time and again they didn't look broken while off. I have been dealing with Mike Thetford regarding my claim I submitted Monday morning and it's now Thursday I haven't heard anything after asking to be contacted by the owner. Today I have called and asked for an update he told me he would call me back only to receive a email instead that basically says " the discrepancy is unsettling calling me a liar and they will give me $60. What a horrida dishonest way to do Buisness.
Update: John the owner had my TVs picked up Friday and told me he would get an estimate to fix them I was pretty happy with this. Throughout the weekend he continued to email me then offered $350 to say I'm satisfied and to take down all my reviews at first I thought I would take the money but then I wasn't ok with this happening to someone else so I didn't think me having to agree I was 100% satisfied was fair (see both emails below). I'm not sure why he ordered the tvs to be picked up if he was not planning on taking them in for an estimate. It's a pretty slimy way to do buisness thinking 350 will buy 2 55 inch TVs as well as a missing box of pots and pans all while questioning my integrity the entire time. Read More
Scott H.
AZ, AZ
2017-12-04
Super nice guys but no idea how to load a uhual. Damaged several things and took over twice as long. I moved here in the same size truck I rented and everything fit fine. This time I had already driven an entire van loaded full from this home to my new one. I also left 2 storage cabinets, all living room tables, a gas grill and all outdoor furniture. All of which fit in the truck 2 years ago. So how did I run out of room this time? Stuff was just thrown in and I actualy saw them stand my leather couch on end and DRAG it across the metal floor damaging it and several other things.
Do not use. Read More
Scott H.
AZ, AZ
2017-12-04
Super nice guys but no idea how to load a uhual. Damaged several things and took over twice as long. I moved here in the same size truck I rented and everything fit fine. This time I had already driven an entire van loaded full from this home to my new one. I also left 2 storage cabinets, all living room tables, a gas grill and all outdoor furniture. All of which fit in the truck 2 years ago. So how did I run out of room this time? Stuff was just thrown in and I actualy saw them stand my leather couch on end and DRAG it across the metal floor damaging it and several other things.
Do not use. Read More