Companies List

Earl R.

Austin, TX

2023-08-02

Fantastic Moves poorly packed our $3,200+ 65-inch Sony Bravia A90 TV for our recent move from Dallas to Austin, TX. On seven previous moves over a span of 36 years, never was our TV so flimsily packed. Past movers built a wooden crate to fit the TV, with abundant packing around the TV inside. Not so in this case. When movers unpacked our TV in Austin, there was a large, long crack in the screen and the TV wouldn't work. I took it to Bond's TV Service in Austin and they determined that the TV could not be fixed. A replacement panel for it was no longer available. I spoke Nick at Fantastic Moves about the loss and he indicated that their insurance would pay us 35 cents/pound, which translated to about $27. How ridiculous! He agreed to speak with the owner of the company about my request that they provide a more fair adjustment for our loss, but no action was taken. Silence was their response. We had Fantastic Moves put our things in storage in Austin for about three weeks while we bought and closed on a house purchase. We then hired Unicorn Movers to bring our goods from storage to our house. So Nick immediately blamed the local Austin movers for our loss, refusing to take any responsibility. I am attaching photos of the cracked TV and the crushed corner of the cardboard box that Fantastic Moves used for our TV. You be the judge. If you value your TV, don't hire Fantastic Moves. Read More

Earl R.

Austin, TX

2023-08-02

Fantastic Moves poorly packed our $3,200+ 65-inch Sony Bravia A90 TV for our recent move from Dallas to Austin, TX. On seven previous moves over a span of 36 years, never was our TV so flimsily packed. Past movers built a wooden crate to fit the TV, with abundant packing around the TV inside. Not so in this case. When movers unpacked our TV in Austin, there was a large, long crack in the screen and the TV wouldn't work. I took it to Bond's TV Service in Austin and they determined that the TV could not be fixed. A replacement panel for it was no longer available. I spoke Nick at Fantastic Moves about the loss and he indicated that their insurance would pay us 35 cents/pound, which translated to about $27. How ridiculous! He agreed to speak with the owner of the company about my request that they provide a more fair adjustment for our loss, but no action was taken. Silence was their response. We had Fantastic Moves put our things in storage in Austin for about three weeks while we bought and closed on a house purchase. We then hired Unicorn Movers to bring our goods from storage to our house. So Nick immediately blamed the local Austin movers for our loss, refusing to take any responsibility. I am attaching photos of the cracked TV and the crushed corner of the cardboard box that Fantastic Moves used for our TV. You be the judge. If you value your TV, don't hire Fantastic Moves. Read More

Earl R.

Austin, TX

2023-08-02

Fantastic Moves poorly packed our $3,200+ 65-inch Sony Bravia A90 TV for our recent move from Dallas to Austin, TX. On seven previous moves over a span of 36 years, never was our TV so flimsily packed. Past movers built a wooden crate to fit the TV, with abundant packing around the TV inside. Not so in this case. When movers unpacked our TV in Austin, there was a large, long crack in the screen and the TV wouldn't work. I took it to Bond's TV Service in Austin and they determined that the TV could not be fixed. A replacement panel for it was no longer available. I spoke Nick at Fantastic Moves about the loss and he indicated that their insurance would pay us 35 cents/pound, which translated to about $27. How ridiculous! He agreed to speak with the owner of the company about my request that they provide a more fair adjustment for our loss, but no action was taken. Silence was their response. We had Fantastic Moves put our things in storage in Austin for about three weeks while we bought and closed on a house purchase. We then hired Unicorn Movers to bring our goods from storage to our house. So Nick immediately blamed the local Austin movers for our loss, refusing to take any responsibility. I am attaching photos of the cracked TV and the crushed corner of the cardboard box that Fantastic Moves used for our TV. You be the judge. If you value your TV, don't hire Fantastic Moves. Read More

Kim C.

Fort Worth, TX

2023-02-20

We had such a great experience with Fantastic Moves. I needed to find a company willing to move my parents from Tyler to Fort Worth. Jane explained everything before they got there, so we felt like we were able to know what to expect and prepare. We were concerned if they could get it all in one truck and they thought they could. Louis and his team packed an incredibly efficient truck. They packed on one day and drove to Fort Worth the next day and unpacked. Louis was an absolute pleasure to work with and we had no issues with anything being broken. They were very careful with all our things and I wouldn't hesitate to use them again. I highly recommend this company. Read More

Kim C.

Fort Worth, TX

2023-02-20

We had such a great experience with Fantastic Moves. I needed to find a company willing to move my parents from Tyler to Fort Worth. Jane explained everything before they got there, so we felt like we were able to know what to expect and prepare. We were concerned if they could get it all in one truck and they thought they could. Louis and his team packed an incredibly efficient truck. They packed on one day and drove to Fort Worth the next day and unpacked. Louis was an absolute pleasure to work with and we had no issues with anything being broken. They were very careful with all our things and I wouldn't hesitate to use them again. I highly recommend this company. Read More

William K.

2021-09-25

BEWARE! I hired them to pack up my furniture in Dallas, then also hired professional movers to unload my furniture at my new home. It took us a while to even get the moving Pod open because -- as we discovered -- the Fantastic Moves staff had stacked heavy furniture on top of cardboard boxes, which collapsed under the weight and shifted the furniture so it blocked the Pod door, seriously scraping up the wood furniture in the process. Additionally, they stacked heavy furniture feet down on top of my very expensive wood electric standing desk which punctured my desktop and bowed the desk legs irreparably. They also stacked a lot of heavy boxes on a shelving unit that collapsed under the weight breaking not only the shelf but the metal frame. Nearly half of my carefully padded and packed dishes were broken. There were other careless, amateur loading issues as well resulting in less costly damage. When I reported only the most expensive damages to Fantastic Moves, along with photos clearly showing that the bad loading decisions resulted in the damages, their response is that once they've loaded your stuff, they accept no responsibility for any damages, even if those damages were a direct result of their lack of professional packing. Two of their staff even acknowledged that the loading was done incorrectly, and they still accept no responsibility and provide no compensation for the destruction of a very expensive desk. So should you find yourself in need of professional moving services in Dallas, beware Fantastic Moves if you value your possessions. Read More

Tracey Harris

recommends

Fantastic Moves

2021-09-14

These guys are Awesome! Fantastic Movers was highly recommended to do help finish our packing and to do our move last week. We have a ton of fragile and valuable serving ware, paintings and antiques. T and his crew packed these items with incredible care. In fact, even as they are big, strong burly guys, I think they packed our things with TLC. Carmelo managed the moving day with his awesome team. We have a ridiculous amount of furniture. The guys were very careful and took the time needed to make sure everything was carefully wrapped, stable and secure before heading to our new place. T, Carmelo and their crews are true professionals. From my first phone call to Fantastic Movers to the end of moving day quality and customer care seemed to be their priority. Fantastic Movers is a legit operation and I am very happy to have worked with them! Read More

Tracey D Harris

2021-09-14

These guys are Awesome! Fantastic Movers was highly recommended to do help finish our packing and to do our move last week. We have a ton of fragile and valuable serving ware, paintings and antiques. T and his crew packed these items with incredible care. In fact, even as they are big, strong burly guys, I think they packed our things with TLC. Carmelo managed the moving day with his awesome team. We have a ridiculous amount of furniture. The guys were very careful and took the time needed to make sure everything was carefully wrapped, stable and secure before heading to our new place. T, Carmelo and their crews are true professionals. From my first phone call to Fantastic Movers to the end of moving day quality and customer care seemed to be their priority. Fantastic Movers is a legit operation and I am very happy to have worked with them! Read More

Wayne

2019-06-25

We had fantastic movers move us from Dallas to Denver. Someone from the company came to our house and did a quote based on our possessions. We were scheduled to close on our house on the Monday so scheduled fanstastic movers to come the Sunday to load our belongings. The movers showed as scheduled on the Sunday with a truck that I felt looked kinda small, we were in a 1900sqft house 2 adults and 3 children so we have obviously a lot of stuff. The two guys that showed seemed optimistic they could get everything loaded. The guys worked extremely hard and are a credit to the company. Unfortunately that’s where the praise for this company ends. My gut feelings were correct everything didn’t fit! We were forced to leave behind almost new $1000 exercise bike, legs to our dining room table, patio bench and other items. We were also left with packing items belonging to fantastic movers. We were forced to give the items including the bike to our neighbor free of charge because we were unable to leave these items in the house as the new owners were take possession the next morning early. Upon our arrival in Denver I contact parish at fantastic movers and explained the situation. He offered to attempt to move the bike to our new location, I had already explained that was not possible as it was already gifted to someone and I was not about to ask someone to return a gift!!! I told parish that I would give the company time to do the right thing and that I wasn’t expecting he pay the full amount to replace the bike and other possession but some financial gesture would be grateful. He responded in saying he couldn’t make that call and would need to speak to the drivers underwriters etc but would be in touch. Week goes by and no word from fantastic movers. I call fantastic movers and parish acts like he never mentioned the above and what do I expect from him after all he had offered to transport it out, understand that that offer of moving the bike only came after I had explained that were forced to give the bike to our good neighbors. My feelings are he knew full well I was not going to ask for a gift back. His words “ we went above and beyond” no sir you did not your drivers did. You sir are a disgrace you are blaming us your customer for the left behind items your best would of been to for fill the terms of our contract which was to move our possession to our new home! You even had the nerve to say “we didn’t do a good job because we left behind a few items” I refuse to pat you on the back for a half done job. I was even fair and paid the balance so the drivers could get on the road and I told you I expected you to do the right thing. You have not done the right thing you blamed us and swore at me yelled and hung up. My attorney has been contacted and I may look to seek settlement that way. Read More

Wayne

2019-06-25

We had fantastic movers move us from Dallas to Denver. Someone from the company came to our house and did a quote based on our possessions. We were scheduled to close on our house on the Monday so scheduled fanstastic movers to come the Sunday to load our belongings. The movers showed as scheduled on the Sunday with a truck that I felt looked kinda small, we were in a 1900sqft house 2 adults and 3 children so we have obviously a lot of stuff. The two guys that showed seemed optimistic they could get everything loaded. The guys worked extremely hard and are a credit to the company. Unfortunately that’s where the praise for this company ends. My gut feelings were correct everything didn’t fit! We were forced to leave behind almost new $1000 exercise bike, legs to our dining room table, patio bench and other items. We were also left with packing items belonging to fantastic movers. We were forced to give the items including the bike to our neighbor free of charge because we were unable to leave these items in the house as the new owners were take possession the next morning early. Upon our arrival in Denver I contact parish at fantastic movers and explained the situation. He offered to attempt to move the bike to our new location, I had already explained that was not possible as it was already gifted to someone and I was not about to ask someone to return a gift!!! I told parish that I would give the company time to do the right thing and that I wasn’t expecting he pay the full amount to replace the bike and other possession but some financial gesture would be grateful. He responded in saying he couldn’t make that call and would need to speak to the drivers underwriters etc but would be in touch. Week goes by and no word from fantastic movers. I call fantastic movers and parish acts like he never mentioned the above and what do I expect from him after all he had offered to transport it out, understand that that offer of moving the bike only came after I had explained that were forced to give the bike to our good neighbors. My feelings are he knew full well I was not going to ask for a gift back. His words “ we went above and beyond” no sir you did not your drivers did. You sir are a disgrace you are blaming us your customer for the left behind items your best would of been to for fill the terms of our contract which was to move our possession to our new home! You even had the nerve to say “we didn’t do a good job because we left behind a few items” I refuse to pat you on the back for a half done job. I was even fair and paid the balance so the drivers could get on the road and I told you I expected you to do the right thing. You have not done the right thing you blamed us and swore at me yelled and hung up. My attorney has been contacted and I may look to seek settlement that way. Read More

Wayne

2019-06-25

We had fantastic movers move us from Dallas to Denver. Someone from the company came to our house and did a quote based on our possessions. We were scheduled to close on our house on the Monday so scheduled fanstastic movers to come the Sunday to load our belongings. The movers showed as scheduled on the Sunday with a truck that I felt looked kinda small, we were in a 1900sqft house 2 adults and 3 children so we have obviously a lot of stuff. The two guys that showed seemed optimistic they could get everything loaded. The guys worked extremely hard and are a credit to the company. Unfortunately that’s where the praise for this company ends. My gut feelings were correct everything didn’t fit! We were forced to leave behind almost new $1000 exercise bike, legs to our dining room table, patio bench and other items. We were also left with packing items belonging to fantastic movers. We were forced to give the items including the bike to our neighbor free of charge because we were unable to leave these items in the house as the new owners were take possession the next morning early. Upon our arrival in Denver I contact parish at fantastic movers and explained the situation. He offered to attempt to move the bike to our new location, I had already explained that was not possible as it was already gifted to someone and I was not about to ask someone to return a gift!!! I told parish that I would give the company time to do the right thing and that I wasn’t expecting he pay the full amount to replace the bike and other possession but some financial gesture would be grateful. He responded in saying he couldn’t make that call and would need to speak to the drivers underwriters etc but would be in touch. Week goes by and no word from fantastic movers. I call fantastic movers and parish acts like he never mentioned the above and what do I expect from him after all he had offered to transport it out, understand that that offer of moving the bike only came after I had explained that were forced to give the bike to our good neighbors. My feelings are he knew full well I was not going to ask for a gift back. His words “ we went above and beyond” no sir you did not your drivers did. You sir are a disgrace you are blaming us your customer for the left behind items your best would of been to for fill the terms of our contract which was to move our possession to our new home! You even had the nerve to say “we didn’t do a good job because we left behind a few items” I refuse to pat you on the back for a half done job. I was even fair and paid the balance so the drivers could get on the road and I told you I expected you to do the right thing. You have not done the right thing you blamed us and swore at me yelled and hung up. My attorney has been contacted and I may look to seek settlement that way. Read More

Wayne

2019-06-25

We had fantastic movers move us from Dallas to Denver. Someone from the company came to our house and did a quote based on our possessions. We were scheduled to close on our house on the Monday so scheduled fanstastic movers to come the Sunday to load our belongings. The movers showed as scheduled on the Sunday with a truck that I felt looked kinda small, we were in a 1900sqft house 2 adults and 3 children so we have obviously a lot of stuff. The two guys that showed seemed optimistic they could get everything loaded. The guys worked extremely hard and are a credit to the company. Unfortunately that’s where the praise for this company ends. My gut feelings were correct everything didn’t fit! We were forced to leave behind almost new $1000 exercise bike, legs to our dining room table, patio bench and other items. We were also left with packing items belonging to fantastic movers. We were forced to give the items including the bike to our neighbor free of charge because we were unable to leave these items in the house as the new owners were take possession the next morning early. Upon our arrival in Denver I contact parish at fantastic movers and explained the situation. He offered to attempt to move the bike to our new location, I had already explained that was not possible as it was already gifted to someone and I was not about to ask someone to return a gift!!! I told parish that I would give the company time to do the right thing and that I wasn’t expecting he pay the full amount to replace the bike and other possession but some financial gesture would be grateful. He responded in saying he couldn’t make that call and would need to speak to the drivers underwriters etc but would be in touch. Week goes by and no word from fantastic movers. I call fantastic movers and parish acts like he never mentioned the above and what do I expect from him after all he had offered to transport it out, understand that that offer of moving the bike only came after I had explained that were forced to give the bike to our good neighbors. My feelings are he knew full well I was not going to ask for a gift back. His words “ we went above and beyond” no sir you did not your drivers did. You sir are a disgrace you are blaming us your customer for the left behind items your best would of been to for fill the terms of our contract which was to move our possession to our new home! You even had the nerve to say “we didn’t do a good job because we left behind a few items” I refuse to pat you on the back for a half done job. I was even fair and paid the balance so the drivers could get on the road and I told you I expected you to do the right thing. You have not done the right thing you blamed us and swore at me yelled and hung up. My attorney has been contacted and I may look to seek settlement that way. Read More

Wayne

2019-06-25

We had fantastic movers move us from Dallas to Denver. Someone from the company came to our house and did a quote based on our possessions. We were scheduled to close on our house on the Monday so scheduled fanstastic movers to come the Sunday to load our belongings. The movers showed as scheduled on the Sunday with a truck that I felt looked kinda small, we were in a 1900sqft house 2 adults and 3 children so we have obviously a lot of stuff. The two guys that showed seemed optimistic they could get everything loaded. The guys worked extremely hard and are a credit to the company. Unfortunately that’s where the praise for this company ends. My gut feelings were correct everything didn’t fit! We were forced to leave behind almost new $1000 exercise bike, legs to our dining room table, patio bench and other items. We were also left with packing items belonging to fantastic movers. We were forced to give the items including the bike to our neighbor free of charge because we were unable to leave these items in the house as the new owners were take possession the next morning early. Upon our arrival in Denver I contact parish at fantastic movers and explained the situation. He offered to attempt to move the bike to our new location, I had already explained that was not possible as it was already gifted to someone and I was not about to ask someone to return a gift!!! I told parish that I would give the company time to do the right thing and that I wasn’t expecting he pay the full amount to replace the bike and other possession but some financial gesture would be grateful. He responded in saying he couldn’t make that call and would need to speak to the drivers underwriters etc but would be in touch. Week goes by and no word from fantastic movers. I call fantastic movers and parish acts like he never mentioned the above and what do I expect from him after all he had offered to transport it out, understand that that offer of moving the bike only came after I had explained that were forced to give the bike to our good neighbors. My feelings are he knew full well I was not going to ask for a gift back. His words “ we went above and beyond” no sir you did not your drivers did. You sir are a disgrace you are blaming us your customer for the left behind items your best would of been to for fill the terms of our contract which was to move our possession to our new home! You even had the nerve to say “we didn’t do a good job because we left behind a few items” I refuse to pat you on the back for a half done job. I was even fair and paid the balance so the drivers could get on the road and I told you I expected you to do the right thing. You have not done the right thing you blamed us and swore at me yelled and hung up. My attorney has been contacted and I may look to seek settlement that way. Read More

Wayne

2019-06-25

We had fantastic movers move us from Dallas to Denver. Someone from the company came to our house and did a quote based on our possessions. We were scheduled to close on our house on the Monday so scheduled fanstastic movers to come the Sunday to load our belongings. The movers showed as scheduled on the Sunday with a truck that I felt looked kinda small, we were in a 1900sqft house 2 adults and 3 children so we have obviously a lot of stuff. The two guys that showed seemed optimistic they could get everything loaded. The guys worked extremely hard and are a credit to the company. Unfortunately that’s where the praise for this company ends. My gut feelings were correct everything didn’t fit! We were forced to leave behind almost new $1000 exercise bike, legs to our dining room table, patio bench and other items. We were also left with packing items belonging to fantastic movers. We were forced to give the items including the bike to our neighbor free of charge because we were unable to leave these items in the house as the new owners were take possession the next morning early. Upon our arrival in Denver I contact parish at fantastic movers and explained the situation. He offered to attempt to move the bike to our new location, I had already explained that was not possible as it was already gifted to someone and I was not about to ask someone to return a gift!!! I told parish that I would give the company time to do the right thing and that I wasn’t expecting he pay the full amount to replace the bike and other possession but some financial gesture would be grateful. He responded in saying he couldn’t make that call and would need to speak to the drivers underwriters etc but would be in touch. Week goes by and no word from fantastic movers. I call fantastic movers and parish acts like he never mentioned the above and what do I expect from him after all he had offered to transport it out, understand that that offer of moving the bike only came after I had explained that were forced to give the bike to our good neighbors. My feelings are he knew full well I was not going to ask for a gift back. His words “ we went above and beyond” no sir you did not your drivers did. You sir are a disgrace you are blaming us your customer for the left behind items your best would of been to for fill the terms of our contract which was to move our possession to our new home! You even had the nerve to say “we didn’t do a good job because we left behind a few items” I refuse to pat you on the back for a half done job. I was even fair and paid the balance so the drivers could get on the road and I told you I expected you to do the right thing. You have not done the right thing you blamed us and swore at me yelled and hung up. My attorney has been contacted and I may look to seek settlement that way. Read More

Wayne

2019-06-25

We had fantastic movers move us from Dallas to Denver. Someone from the company came to our house and did a quote based on our possessions. We were scheduled to close on our house on the Monday so scheduled fanstastic movers to come the Sunday to load our belongings. The movers showed as scheduled on the Sunday with a truck that I felt looked kinda small, we were in a 1900sqft house 2 adults and 3 children so we have obviously a lot of stuff. The two guys that showed seemed optimistic they could get everything loaded. The guys worked extremely hard and are a credit to the company. Unfortunately that’s where the praise for this company ends. My gut feelings were correct everything didn’t fit! We were forced to leave behind almost new $1000 exercise bike, legs to our dining room table, patio bench and other items. We were also left with packing items belonging to fantastic movers. We were forced to give the items including the bike to our neighbor free of charge because we were unable to leave these items in the house as the new owners were take possession the next morning early. Upon our arrival in Denver I contact parish at fantastic movers and explained the situation. He offered to attempt to move the bike to our new location, I had already explained that was not possible as it was already gifted to someone and I was not about to ask someone to return a gift!!! I told parish that I would give the company time to do the right thing and that I wasn’t expecting he pay the full amount to replace the bike and other possession but some financial gesture would be grateful. He responded in saying he couldn’t make that call and would need to speak to the drivers underwriters etc but would be in touch. Week goes by and no word from fantastic movers. I call fantastic movers and parish acts like he never mentioned the above and what do I expect from him after all he had offered to transport it out, understand that that offer of moving the bike only came after I had explained that were forced to give the bike to our good neighbors. My feelings are he knew full well I was not going to ask for a gift back. His words “ we went above and beyond” no sir you did not your drivers did. You sir are a disgrace you are blaming us your customer for the left behind items your best would of been to for fill the terms of our contract which was to move our possession to our new home! You even had the nerve to say “we didn’t do a good job because we left behind a few items” I refuse to pat you on the back for a half done job. I was even fair and paid the balance so the drivers could get on the road and I told you I expected you to do the right thing. You have not done the right thing you blamed us and swore at me yelled and hung up. My attorney has been contacted and I may look to seek settlement that way. Read More

Wayne

2019-06-25

We had fantastic movers move us from Dallas to Denver. Someone from the company came to our house and did a quote based on our possessions. We were scheduled to close on our house on the Monday so scheduled fanstastic movers to come the Sunday to load our belongings. The movers showed as scheduled on the Sunday with a truck that I felt looked kinda small, we were in a 1900sqft house 2 adults and 3 children so we have obviously a lot of stuff. The two guys that showed seemed optimistic they could get everything loaded. The guys worked extremely hard and are a credit to the company. Unfortunately that’s where the praise for this company ends. My gut feelings were correct everything didn’t fit! We were forced to leave behind almost new $1000 exercise bike, legs to our dining room table, patio bench and other items. We were also left with packing items belonging to fantastic movers. We were forced to give the items including the bike to our neighbor free of charge because we were unable to leave these items in the house as the new owners were take possession the next morning early. Upon our arrival in Denver I contact parish at fantastic movers and explained the situation. He offered to attempt to move the bike to our new location, I had already explained that was not possible as it was already gifted to someone and I was not about to ask someone to return a gift!!! I told parish that I would give the company time to do the right thing and that I wasn’t expecting he pay the full amount to replace the bike and other possession but some financial gesture would be grateful. He responded in saying he couldn’t make that call and would need to speak to the drivers underwriters etc but would be in touch. Week goes by and no word from fantastic movers. I call fantastic movers and parish acts like he never mentioned the above and what do I expect from him after all he had offered to transport it out, understand that that offer of moving the bike only came after I had explained that were forced to give the bike to our good neighbors. My feelings are he knew full well I was not going to ask for a gift back. His words “ we went above and beyond” no sir you did not your drivers did. You sir are a disgrace you are blaming us your customer for the left behind items your best would of been to for fill the terms of our contract which was to move our possession to our new home! You even had the nerve to say “we didn’t do a good job because we left behind a few items” I refuse to pat you on the back for a half done job. I was even fair and paid the balance so the drivers could get on the road and I told you I expected you to do the right thing. You have not done the right thing you blamed us and swore at me yelled and hung up. My attorney has been contacted and I may look to seek settlement that way. Read More

Katie N.

Albany Park, Chicago, IL

2019-06-25

Tl;dr: BUYER BEWARE -- Fantastic Moves was anything but fantastic!!! I would never recommend them to anyone and would warn you to steer clear. They are liars, thieves and downright awful and will do anything they can to milk you for money. They also damaged nearly EVERY SINGLE PIECE OF FURNITURE we own. STEER CLEAR OR THEY WILL ROB YOU BLIND. Moved from Chicago to Plano in a 16-foot truck and hired Fantastic Moves to unload the truck. They sent 2 guys who spent about 4 hours tirelessly unloading boxes and reassembling furniture in the scorching heat. Very professional and more-or-less did a good job (although they were a bit slow). Was overall pretty happy with the two guys that unloaded the truck so nearly 2 years later, when moving from Plano to California, it was only natural that we hired Fantastic Moves again to load the moving truck. Again we rented a 16-foot moving truck because we were leaving the area with almost the same exact household items we moved to Texas with (minus an entire bedroom set). Two movers showed up, one a grown man and another a high school kid. They assessed the apartment and on at least 4 occasions assured us that we had MORE THAN ENOUGH ROOM in the 16-foot truck to pack everything. They told me it would probably take 3 hours (instead of the quoted 2 hours) but that they'd get the job done without a problem. I told them to pack the boxes in the front of the truck first and the furniture at the end so that IF we ran out of room, we could just leave behind furniture instead of having to leave behind boxes. The movers reassured me another time that everything would fit and I should stop worrying. Direct quote from the older of the two movers: "I am VERY positive this will all fit." Four hours later, the older of the two movers told me that unfortunately we were going to have make some decisions about what to leave behind because it was obvious there wasn't enough room for all our belongings. Unfortunately, the truck was NOT packed tightly AT ALL. And it was 105 degrees outside (mid-June in North Texas). I called the company to speak with the owner/manager and see if they could send another person to the job to help repack the truck properly. I explained that the two guys on the job had walked the property, confirmed a 16-foot moving truck would work, but that we were left with TWO ROOMS worth of furniture and boxes because of a poor packing job. The owner/manager was rude and condescending. He told me "all my other guys are on another job right not, the same job I was going to send your movers to after they finished because that job already has EIGHT guys on it and is much bigger than your move..." He then told me that the movers at my house were his "best guys". After a few phone calls back and forth, the owner/manager agreed that if I could find a bigger truck (at 5pm on a Wednesday in North Texas) he would have his guys stay at the house and reload it. So, my parents drove ALL THE WAY TO MCKINNEY AND BACK to rent the only truck bigger than 16 feet that we could find from ANOTHER COMPANY. In the end, Fantastic Moves charged me an extra $1200 to unload the 16-foot truck and reload the 26-foot truck (EVEN THOUGH IT WAS THEIR MISTAKE AND THEY APPROVED THE 16-FOOT TRUCK). I also had to pay an extra $400 for the first 16-foot truck I rented and then returned 6 days early. And because I had to switch from a 16-foot Budget truck to a 26-foot Penske truck last minute, I actually had to LEAVE MY SECOND CAR IN TEXAS because the larger truck was not able to tow a vehicle. And when they reloaded the 26-foot truck, they literally threw things in haphazardly to get the job done as quickly as possible so as we drove across the country, the load kept shifting because it was so poorly packed. I still tipped each guy $100 each because they really did work like animals in 105 degree weather because they were clearly inexperienced and didn't care about customer satisfaction in any way. They were THE WORST MOVERS EVER and basically cost me nearly $5000 in damages and excess costs in rental equipment and getting rid of my second vehicle unexpectedly. THIS IS DOWNRIGHT CRIMINAL BEHAVIOR AND FANTASTIC MOVES SHOULD NOT TREAT ITS CUSTOMERS THIS WAY. Read More

Katie N.

Albany Park, Chicago, IL

2019-06-25

Tl;dr: BUYER BEWARE -- Fantastic Moves was anything but fantastic!!! I would never recommend them to anyone and would warn you to steer clear. They are liars, thieves and downright awful and will do anything they can to milk you for money. They also damaged nearly EVERY SINGLE PIECE OF FURNITURE we own. STEER CLEAR OR THEY WILL ROB YOU BLIND. Moved from Chicago to Plano in a 16-foot truck and hired Fantastic Moves to unload the truck. They sent 2 guys who spent about 4 hours tirelessly unloading boxes and reassembling furniture in the scorching heat. Very professional and more-or-less did a good job (although they were a bit slow). Was overall pretty happy with the two guys that unloaded the truck so nearly 2 years later, when moving from Plano to California, it was only natural that we hired Fantastic Moves again to load the moving truck. Again we rented a 16-foot moving truck because we were leaving the area with almost the same exact household items we moved to Texas with (minus an entire bedroom set). Two movers showed up, one a grown man and another a high school kid. They assessed the apartment and on at least 4 occasions assured us that we had MORE THAN ENOUGH ROOM in the 16-foot truck to pack everything. They told me it would probably take 3 hours (instead of the quoted 2 hours) but that they'd get the job done without a problem. I told them to pack the boxes in the front of the truck first and the furniture at the end so that IF we ran out of room, we could just leave behind furniture instead of having to leave behind boxes. The movers reassured me another time that everything would fit and I should stop worrying. Direct quote from the older of the two movers: "I am VERY positive this will all fit." Four hours later, the older of the two movers told me that unfortunately we were going to have make some decisions about what to leave behind because it was obvious there wasn't enough room for all our belongings. Unfortunately, the truck was NOT packed tightly AT ALL. And it was 105 degrees outside (mid-June in North Texas). I called the company to speak with the owner/manager and see if they could send another person to the job to help repack the truck properly. I explained that the two guys on the job had walked the property, confirmed a 16-foot moving truck would work, but that we were left with TWO ROOMS worth of furniture and boxes because of a poor packing job. The owner/manager was rude and condescending. He told me "all my other guys are on another job right not, the same job I was going to send your movers to after they finished because that job already has EIGHT guys on it and is much bigger than your move..." He then told me that the movers at my house were his "best guys". After a few phone calls back and forth, the owner/manager agreed that if I could find a bigger truck (at 5pm on a Wednesday in North Texas) he would have his guys stay at the house and reload it. So, my parents drove ALL THE WAY TO MCKINNEY AND BACK to rent the only truck bigger than 16 feet that we could find from ANOTHER COMPANY. In the end, Fantastic Moves charged me an extra $1200 to unload the 16-foot truck and reload the 26-foot truck (EVEN THOUGH IT WAS THEIR MISTAKE AND THEY APPROVED THE 16-FOOT TRUCK). I also had to pay an extra $400 for the first 16-foot truck I rented and then returned 6 days early. And because I had to switch from a 16-foot Budget truck to a 26-foot Penske truck last minute, I actually had to LEAVE MY SECOND CAR IN TEXAS because the larger truck was not able to tow a vehicle. And when they reloaded the 26-foot truck, they literally threw things in haphazardly to get the job done as quickly as possible so as we drove across the country, the load kept shifting because it was so poorly packed. I still tipped each guy $100 each because they really did work like animals in 105 degree weather because they were clearly inexperienced and didn't care about customer satisfaction in any way. They were THE WORST MOVERS EVER and basically cost me nearly $5000 in damages and excess costs in rental equipment and getting rid of my second vehicle unexpectedly. THIS IS DOWNRIGHT CRIMINAL BEHAVIOR AND FANTASTIC MOVES SHOULD NOT TREAT ITS CUSTOMERS THIS WAY. Read More

Katie N.

Albany Park, Chicago, IL

2019-06-25

Tl;dr: BUYER BEWARE -- Fantastic Moves was anything but fantastic!!! I would never recommend them to anyone and would warn you to steer clear. They are liars, thieves and downright awful and will do anything they can to milk you for money. They also damaged nearly EVERY SINGLE PIECE OF FURNITURE we own. STEER CLEAR OR THEY WILL ROB YOU BLIND. Moved from Chicago to Plano in a 16-foot truck and hired Fantastic Moves to unload the truck. They sent 2 guys who spent about 4 hours tirelessly unloading boxes and reassembling furniture in the scorching heat. Very professional and more-or-less did a good job (although they were a bit slow). Was overall pretty happy with the two guys that unloaded the truck so nearly 2 years later, when moving from Plano to California, it was only natural that we hired Fantastic Moves again to load the moving truck. Again we rented a 16-foot moving truck because we were leaving the area with almost the same exact household items we moved to Texas with (minus an entire bedroom set). Two movers showed up, one a grown man and another a high school kid. They assessed the apartment and on at least 4 occasions assured us that we had MORE THAN ENOUGH ROOM in the 16-foot truck to pack everything. They told me it would probably take 3 hours (instead of the quoted 2 hours) but that they'd get the job done without a problem. I told them to pack the boxes in the front of the truck first and the furniture at the end so that IF we ran out of room, we could just leave behind furniture instead of having to leave behind boxes. The movers reassured me another time that everything would fit and I should stop worrying. Direct quote from the older of the two movers: "I am VERY positive this will all fit." Four hours later, the older of the two movers told me that unfortunately we were going to have make some decisions about what to leave behind because it was obvious there wasn't enough room for all our belongings. Unfortunately, the truck was NOT packed tightly AT ALL. And it was 105 degrees outside (mid-June in North Texas). I called the company to speak with the owner/manager and see if they could send another person to the job to help repack the truck properly. I explained that the two guys on the job had walked the property, confirmed a 16-foot moving truck would work, but that we were left with TWO ROOMS worth of furniture and boxes because of a poor packing job. The owner/manager was rude and condescending. He told me "all my other guys are on another job right not, the same job I was going to send your movers to after they finished because that job already has EIGHT guys on it and is much bigger than your move..." He then told me that the movers at my house were his "best guys". After a few phone calls back and forth, the owner/manager agreed that if I could find a bigger truck (at 5pm on a Wednesday in North Texas) he would have his guys stay at the house and reload it. So, my parents drove ALL THE WAY TO MCKINNEY AND BACK to rent the only truck bigger than 16 feet that we could find from ANOTHER COMPANY. In the end, Fantastic Moves charged me an extra $1200 to unload the 16-foot truck and reload the 26-foot truck (EVEN THOUGH IT WAS THEIR MISTAKE AND THEY APPROVED THE 16-FOOT TRUCK). I also had to pay an extra $400 for the first 16-foot truck I rented and then returned 6 days early. And because I had to switch from a 16-foot Budget truck to a 26-foot Penske truck last minute, I actually had to LEAVE MY SECOND CAR IN TEXAS because the larger truck was not able to tow a vehicle. And when they reloaded the 26-foot truck, they literally threw things in haphazardly to get the job done as quickly as possible so as we drove across the country, the load kept shifting because it was so poorly packed. I still tipped each guy $100 each because they really did work like animals in 105 degree weather because they were clearly inexperienced and didn't care about customer satisfaction in any way. They were THE WORST MOVERS EVER and basically cost me nearly $5000 in damages and excess costs in rental equipment and getting rid of my second vehicle unexpectedly. THIS IS DOWNRIGHT CRIMINAL BEHAVIOR AND FANTASTIC MOVES SHOULD NOT TREAT ITS CUSTOMERS THIS WAY. Read More

Katie N.

Albany Park, Chicago, IL

2019-06-25

Tl;dr: BUYER BEWARE -- Fantastic Moves was anything but fantastic!!! I would never recommend them to anyone and would warn you to steer clear. They are liars, thieves and downright awful and will do anything they can to milk you for money. They also damaged nearly EVERY SINGLE PIECE OF FURNITURE we own. STEER CLEAR OR THEY WILL ROB YOU BLIND. Moved from Chicago to Plano in a 16-foot truck and hired Fantastic Moves to unload the truck. They sent 2 guys who spent about 4 hours tirelessly unloading boxes and reassembling furniture in the scorching heat. Very professional and more-or-less did a good job (although they were a bit slow). Was overall pretty happy with the two guys that unloaded the truck so nearly 2 years later, when moving from Plano to California, it was only natural that we hired Fantastic Moves again to load the moving truck. Again we rented a 16-foot moving truck because we were leaving the area with almost the same exact household items we moved to Texas with (minus an entire bedroom set). Two movers showed up, one a grown man and another a high school kid. They assessed the apartment and on at least 4 occasions assured us that we had MORE THAN ENOUGH ROOM in the 16-foot truck to pack everything. They told me it would probably take 3 hours (instead of the quoted 2 hours) but that they'd get the job done without a problem. I told them to pack the boxes in the front of the truck first and the furniture at the end so that IF we ran out of room, we could just leave behind furniture instead of having to leave behind boxes. The movers reassured me another time that everything would fit and I should stop worrying. Direct quote from the older of the two movers: "I am VERY positive this will all fit." Four hours later, the older of the two movers told me that unfortunately we were going to have make some decisions about what to leave behind because it was obvious there wasn't enough room for all our belongings. Unfortunately, the truck was NOT packed tightly AT ALL. And it was 105 degrees outside (mid-June in North Texas). I called the company to speak with the owner/manager and see if they could send another person to the job to help repack the truck properly. I explained that the two guys on the job had walked the property, confirmed a 16-foot moving truck would work, but that we were left with TWO ROOMS worth of furniture and boxes because of a poor packing job. The owner/manager was rude and condescending. He told me "all my other guys are on another job right not, the same job I was going to send your movers to after they finished because that job already has EIGHT guys on it and is much bigger than your move..." He then told me that the movers at my house were his "best guys". After a few phone calls back and forth, the owner/manager agreed that if I could find a bigger truck (at 5pm on a Wednesday in North Texas) he would have his guys stay at the house and reload it. So, my parents drove ALL THE WAY TO MCKINNEY AND BACK to rent the only truck bigger than 16 feet that we could find from ANOTHER COMPANY. In the end, Fantastic Moves charged me an extra $1200 to unload the 16-foot truck and reload the 26-foot truck (EVEN THOUGH IT WAS THEIR MISTAKE AND THEY APPROVED THE 16-FOOT TRUCK). I also had to pay an extra $400 for the first 16-foot truck I rented and then returned 6 days early. And because I had to switch from a 16-foot Budget truck to a 26-foot Penske truck last minute, I actually had to LEAVE MY SECOND CAR IN TEXAS because the larger truck was not able to tow a vehicle. And when they reloaded the 26-foot truck, they literally threw things in haphazardly to get the job done as quickly as possible so as we drove across the country, the load kept shifting because it was so poorly packed. I still tipped each guy $100 each because they really did work like animals in 105 degree weather because they were clearly inexperienced and didn't care about customer satisfaction in any way. They were THE WORST MOVERS EVER and basically cost me nearly $5000 in damages and excess costs in rental equipment and getting rid of my second vehicle unexpectedly. THIS IS DOWNRIGHT CRIMINAL BEHAVIOR AND FANTASTIC MOVES SHOULD NOT TREAT ITS CUSTOMERS THIS WAY. Read More

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