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Jim C.

Cleveland, OH

2023-10-04

I never thought I would file a complaint with the BBB, but Everest Relocation has driven me to do just that. I engaged Everest Relocation/Luxury Interstate Moving in May of 2023 for a move from Maryland to storage and then to Ohio. When the furniture arrived in Ohio, the movers were extremely careless, breaking china and crystal, handling furniture to a point it was damaged, placing a sofa on the deck of a treadmill, damaging the treadmill. The treadmill, 2 sofas, a leather chair, console table, lamp table, and coffee table are the most badly damaged. When I brought the issue to the attention of the company, I was directed to an organization named Moving Claims. I subitted my claim only to have them sent me an email saying the weren't going to handle the claim and directed me back to the moving company. I have sent several emails, receiving read receipts, but no response. Additionally, I sent a note through their web site. After there was no response again, I called the moving company. After being placed on hold, the customer service person said the company name had changed and I needed to call a different number, but the number goes into voice messaging without any indication it's associated with a company. This was a very costly mistake at $6,573.77. I will gladly join in any class action lawsuit against this company. Read More

Jim C.

Cleveland, OH

2023-10-04

I never thought I would file a complaint with the BBB, but Everest Relocation has driven me to do just that. I engaged Everest Relocation/Luxury Interstate Moving in May of 2023 for a move from Maryland to storage and then to Ohio. When the furniture arrived in Ohio, the movers were extremely careless, breaking china and crystal, handling furniture to a point it was damaged, placing a sofa on the deck of a treadmill, damaging the treadmill. The treadmill, 2 sofas, a leather chair, console table, lamp table, and coffee table are the most badly damaged. When I brought the issue to the attention of the company, I was directed to an organization named Moving Claims. I subitted my claim only to have them sent me an email saying the weren't going to handle the claim and directed me back to the moving company. I have sent several emails, receiving read receipts, but no response. Additionally, I sent a note through their web site. After there was no response again, I called the moving company. After being placed on hold, the customer service person said the company name had changed and I needed to call a different number, but the number goes into voice messaging without any indication it's associated with a company. This was a very costly mistake at $6,573.77. I will gladly join in any class action lawsuit against this company. Read More

Jim C.

Cleveland, OH

2023-10-04

I never thought I would file a complaint with the BBB, but Everest Relocation has driven me to do just that. I engaged Everest Relocation/Luxury Interstate Moving in May of 2023 for a move from Maryland to storage and then to Ohio. When the furniture arrived in Ohio, the movers were extremely careless, breaking china and crystal, handling furniture to a point it was damaged, placing a sofa on the deck of a treadmill, damaging the treadmill. The treadmill, 2 sofas, a leather chair, console table, lamp table, and coffee table are the most badly damaged. When I brought the issue to the attention of the company, I was directed to an organization named Moving Claims. I subitted my claim only to have them sent me an email saying the weren't going to handle the claim and directed me back to the moving company. I have sent several emails, receiving read receipts, but no response. Additionally, I sent a note through their web site. After there was no response again, I called the moving company. After being placed on hold, the customer service person said the company name had changed and I needed to call a different number, but the number goes into voice messaging without any indication it's associated with a company. This was a very costly mistake at $6,573.77. I will gladly join in any class action lawsuit against this company. Read More

Jim C.

Cleveland, OH

2023-10-04

I never thought I would file a complaint with the BBB, but Everest Relocation has driven me to do just that. I engaged Everest Relocation/Luxury Interstate Moving in May of 2023 for a move from Maryland to storage and then to Ohio. When the furniture arrived in Ohio, the movers were extremely careless, breaking china and crystal, handling furniture to a point it was damaged, placing a sofa on the deck of a treadmill, damaging the treadmill. The treadmill, 2 sofas, a leather chair, console table, lamp table, and coffee table are the most badly damaged. When I brought the issue to the attention of the company, I was directed to an organization named Moving Claims. I subitted my claim only to have them sent me an email saying the weren't going to handle the claim and directed me back to the moving company. I have sent several emails, receiving read receipts, but no response. Additionally, I sent a note through their web site. After there was no response again, I called the moving company. After being placed on hold, the customer service person said the company name had changed and I needed to call a different number, but the number goes into voice messaging without any indication it's associated with a company. This was a very costly mistake at $6,573.77. I will gladly join in any class action lawsuit against this company. Read More

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