Companies List

Mari D.

Brooklyn, NY

2023-09-29

This company doesn't even deserve one star The worst experience with this company The Driver deliberately kept screws and hardware from furniture when putting furniture back together. Made it look like it was put together correctly but once they left we realized hardware was missing and furniture unsteady Was forced to pay a charge for dissembling furniture Forced meaning they stopped moving furniture until I made the payment Once payment was done, they didn't dissemble the furniture and actually broke it in the process of moving driver was obnoxious rude and disrespectful Save yourself from overpricing, aggravation and headaches Use Piece of Cake moving company It will be well worth it I promise Read More

Mari D.

Brooklyn, NY

2023-09-29

This company doesn't even deserve one star The worst experience with this company The Driver deliberately kept screws and hardware from furniture when putting furniture back together. Made it look like it was put together correctly but once they left we realized hardware was missing and furniture unsteady Was forced to pay a charge for dissembling furniture Forced meaning they stopped moving furniture until I made the payment Once payment was done, they didn't dissemble the furniture and actually broke it in the process of moving driver was obnoxious rude and disrespectful Save yourself from overpricing, aggravation and headaches Use Piece of Cake moving company It will be well worth it I promise Read More

Mari D.

Brooklyn, NY

2023-09-29

This company doesn't even deserve one star The worst experience with this company The Driver deliberately kept screws and hardware from furniture when putting furniture back together. Made it look like it was put together correctly but once they left we realized hardware was missing and furniture unsteady Was forced to pay a charge for dissembling furniture Forced meaning they stopped moving furniture until I made the payment Once payment was done, they didn't dissemble the furniture and actually broke it in the process of moving driver was obnoxious rude and disrespectful Save yourself from overpricing, aggravation and headaches Use Piece of Cake moving company It will be well worth it I promise Read More

Mari D.

Brooklyn, NY

2023-09-29

This company doesn't even deserve one star The worst experience with this company The Driver deliberately kept screws and hardware from furniture when putting furniture back together. Made it look like it was put together correctly but once they left we realized hardware was missing and furniture unsteady Was forced to pay a charge for dissembling furniture Forced meaning they stopped moving furniture until I made the payment Once payment was done, they didn't dissemble the furniture and actually broke it in the process of moving driver was obnoxious rude and disrespectful Save yourself from overpricing, aggravation and headaches Use Piece of Cake moving company It will be well worth it I promise Read More

Shaquana P.

Jersey City, NJ

2023-09-19

Don't use this company. I paid for dumbo to move and Store my furniture. They gave me a price but eventually that price went up I paid them. two months after I was renting I received the email saying due to Covid the price was going up again 10% I paid that. a few months later I started to receive emails saying that they wasn't receiving my payment I called my bank of America and they're saying the payment was received. Dumbo started asking for pictures of my actual card I thought like that was weird and I said I wasn't doing it I never received the key to my storage unit I never got to see my storage I asked can I see my stuff they said is a $75 fee I asked him can I come pick up my stuff they said no I have to pay them to deliver it after months of going back-and-forth I no longer wanted my stuff because I thought they scammed me and I wasn't given them any more money till I seen my stuff for free. I made a review on this app they said if I took it down they would give me my stuff and deliver it for free they delivered my stuff and sent me a lean bill for $450 of course they did this after I took down my first review like they asked. This is discussing and this business needs to be shut down. Don't Trust This Company. They gave me anxiety for months and I'm calling my lawyer about that lean and show them what I'm showing y'all Read More

Shaquana P.

Jersey City, NJ

2023-09-19

Don't use this company. I paid for dumbo to move and Store my furniture. They gave me a price but eventually that price went up I paid them. two months after I was renting I received the email saying due to Covid the price was going up again 10% I paid that. a few months later I started to receive emails saying that they wasn't receiving my payment I called my bank of America and they're saying the payment was received. Dumbo started asking for pictures of my actual card I thought like that was weird and I said I wasn't doing it I never received the key to my storage unit I never got to see my storage I asked can I see my stuff they said is a $75 fee I asked him can I come pick up my stuff they said no I have to pay them to deliver it after months of going back-and-forth I no longer wanted my stuff because I thought they scammed me and I wasn't given them any more money till I seen my stuff for free. I made a review on this app they said if I took it down they would give me my stuff and deliver it for free they delivered my stuff and sent me a lean bill for $450 of course they did this after I took down my first review like they asked. This is discussing and this business needs to be shut down. Don't Trust This Company. They gave me anxiety for months and I'm calling my lawyer about that lean and show them what I'm showing y'all Read More

Shaquana P.

Jersey City, NJ

2023-09-19

Don't use this company. I paid for dumbo to move and Store my furniture. They gave me a price but eventually that price went up I paid them. two months after I was renting I received the email saying due to Covid the price was going up again 10% I paid that. a few months later I started to receive emails saying that they wasn't receiving my payment I called my bank of America and they're saying the payment was received. Dumbo started asking for pictures of my actual card I thought like that was weird and I said I wasn't doing it I never received the key to my storage unit I never got to see my storage I asked can I see my stuff they said is a $75 fee I asked him can I come pick up my stuff they said no I have to pay them to deliver it after months of going back-and-forth I no longer wanted my stuff because I thought they scammed me and I wasn't given them any more money till I seen my stuff for free. I made a review on this app they said if I took it down they would give me my stuff and deliver it for free they delivered my stuff and sent me a lean bill for $450 of course they did this after I took down my first review like they asked. This is discussing and this business needs to be shut down. Don't Trust This Company. They gave me anxiety for months and I'm calling my lawyer about that lean and show them what I'm showing y'all Read More

Shaquana P.

Jersey City, NJ

2023-09-19

Don't use this company. I paid for dumbo to move and Store my furniture. They gave me a price but eventually that price went up I paid them. two months after I was renting I received the email saying due to Covid the price was going up again 10% I paid that. a few months later I started to receive emails saying that they wasn't receiving my payment I called my bank of America and they're saying the payment was received. Dumbo started asking for pictures of my actual card I thought like that was weird and I said I wasn't doing it I never received the key to my storage unit I never got to see my storage I asked can I see my stuff they said is a $75 fee I asked him can I come pick up my stuff they said no I have to pay them to deliver it after months of going back-and-forth I no longer wanted my stuff because I thought they scammed me and I wasn't given them any more money till I seen my stuff for free. I made a review on this app they said if I took it down they would give me my stuff and deliver it for free they delivered my stuff and sent me a lean bill for $450 of course they did this after I took down my first review like they asked. This is discussing and this business needs to be shut down. Don't Trust This Company. They gave me anxiety for months and I'm calling my lawyer about that lean and show them what I'm showing y'all Read More

Maggie R.

San Francisco, CA

2023-09-15

DO NOT USE! I had the painful experience of hiring Dumbo Moving Company to help move furniture that was donated to us to help us raise money for our mission, and I must say that it was an absolute disaster. I am not the type of person to leave a bad review online as I understand the weight and impact it may have on the business, however, my experience was not just horrific but one of the worst experiences of my life. We were recommended to Dumbo and had many conversations with Dino, who was very kind. We were originally told that the cost would be $745 to move this furniture (the moving distance was only a 10-15 minute drive). What happened next was nothing less than horrific. The "movers" who showed up were clearly NOT professionals. They did not have tools, blankets (which we were guaranteed they would have) and walked into the building without care. They started pulling and tugging at the desks (which were purchased for over $5K EACH!) and refused to speak to me about what was going on. I then called their office to speak to someone to better understand what was happening (I truly felt nervous that these were impersonators who were trying to rob us). I then spoke to someone name Arron who requested that we pay more money (almost $1K now total) for everything to moved. I asked him to have these people leave. First and foremost, their deficiency in professionalism was clear from the moment they arrived - this was outrageous. If we did not have a strict deadline from the building, we would not have felt the pressure to move the items that day. We had to send someone from our group to get tools for these movers and Aaron spent time on the phone with me to ensure these were professionals who would get the job done. Giving them that second chance was a HUGE mistake. These "movers" destroyed ALL of our furniture, shattered the glass dividers that were a part of these desks, had cut themselves in the process and continued to move broken furniture - now with BLOOD everywhere. Bolts and screws were missing or broken and over 50 thousand dollars of furniture to help us raise money for our mission was now gone. The movers begged me not to report them saying "they will make us pay for this" and then left in their truck... 15 minutes later, I received FORGED documents that were clearly photoshopped with a signature (that is no where close to mine) as if I had "signed off" on the delivery. The best part is that when shown these photos, the company acknowledged the horrific scene that was left and has done NOTHING to rectify this. They offered us $100 to "settle this", when we spent almost one THOUSAND dollars and lost 50 THOUSAND dollars of opportunity. Don't believe me? See the photos attached. AVOID THIS COMPANY AT ALL COSTS! Read More

Maggie R.

San Francisco, CA

2023-09-15

DO NOT USE! I had the painful experience of hiring Dumbo Moving Company to help move furniture that was donated to us to help us raise money for our mission, and I must say that it was an absolute disaster. I am not the type of person to leave a bad review online as I understand the weight and impact it may have on the business, however, my experience was not just horrific but one of the worst experiences of my life. We were recommended to Dumbo and had many conversations with Dino, who was very kind. We were originally told that the cost would be $745 to move this furniture (the moving distance was only a 10-15 minute drive). What happened next was nothing less than horrific. The "movers" who showed up were clearly NOT professionals. They did not have tools, blankets (which we were guaranteed they would have) and walked into the building without care. They started pulling and tugging at the desks (which were purchased for over $5K EACH!) and refused to speak to me about what was going on. I then called their office to speak to someone to better understand what was happening (I truly felt nervous that these were impersonators who were trying to rob us). I then spoke to someone name Arron who requested that we pay more money (almost $1K now total) for everything to moved. I asked him to have these people leave. First and foremost, their deficiency in professionalism was clear from the moment they arrived - this was outrageous. If we did not have a strict deadline from the building, we would not have felt the pressure to move the items that day. We had to send someone from our group to get tools for these movers and Aaron spent time on the phone with me to ensure these were professionals who would get the job done. Giving them that second chance was a HUGE mistake. These "movers" destroyed ALL of our furniture, shattered the glass dividers that were a part of these desks, had cut themselves in the process and continued to move broken furniture - now with BLOOD everywhere. Bolts and screws were missing or broken and over 50 thousand dollars of furniture to help us raise money for our mission was now gone. The movers begged me not to report them saying "they will make us pay for this" and then left in their truck... 15 minutes later, I received FORGED documents that were clearly photoshopped with a signature (that is no where close to mine) as if I had "signed off" on the delivery. The best part is that when shown these photos, the company acknowledged the horrific scene that was left and has done NOTHING to rectify this. They offered us $100 to "settle this", when we spent almost one THOUSAND dollars and lost 50 THOUSAND dollars of opportunity. Don't believe me? See the photos attached. AVOID THIS COMPANY AT ALL COSTS! Read More

Maggie R.

San Francisco, CA

2023-09-15

DO NOT USE! I had the painful experience of hiring Dumbo Moving Company to help move furniture that was donated to us to help us raise money for our mission, and I must say that it was an absolute disaster. I am not the type of person to leave a bad review online as I understand the weight and impact it may have on the business, however, my experience was not just horrific but one of the worst experiences of my life. We were recommended to Dumbo and had many conversations with Dino, who was very kind. We were originally told that the cost would be $745 to move this furniture (the moving distance was only a 10-15 minute drive). What happened next was nothing less than horrific. The "movers" who showed up were clearly NOT professionals. They did not have tools, blankets (which we were guaranteed they would have) and walked into the building without care. They started pulling and tugging at the desks (which were purchased for over $5K EACH!) and refused to speak to me about what was going on. I then called their office to speak to someone to better understand what was happening (I truly felt nervous that these were impersonators who were trying to rob us). I then spoke to someone name Arron who requested that we pay more money (almost $1K now total) for everything to moved. I asked him to have these people leave. First and foremost, their deficiency in professionalism was clear from the moment they arrived - this was outrageous. If we did not have a strict deadline from the building, we would not have felt the pressure to move the items that day. We had to send someone from our group to get tools for these movers and Aaron spent time on the phone with me to ensure these were professionals who would get the job done. Giving them that second chance was a HUGE mistake. These "movers" destroyed ALL of our furniture, shattered the glass dividers that were a part of these desks, had cut themselves in the process and continued to move broken furniture - now with BLOOD everywhere. Bolts and screws were missing or broken and over 50 thousand dollars of furniture to help us raise money for our mission was now gone. The movers begged me not to report them saying "they will make us pay for this" and then left in their truck... 15 minutes later, I received FORGED documents that were clearly photoshopped with a signature (that is no where close to mine) as if I had "signed off" on the delivery. The best part is that when shown these photos, the company acknowledged the horrific scene that was left and has done NOTHING to rectify this. They offered us $100 to "settle this", when we spent almost one THOUSAND dollars and lost 50 THOUSAND dollars of opportunity. Don't believe me? See the photos attached. AVOID THIS COMPANY AT ALL COSTS! Read More

Apolonia Lugg

2023-09-13

Movers were late and staff very unprofessional. Ensure you record and document all communications with these people. These movers will literally steal your items and attempt persuade you to report it as “lost” while they look through their “lost and found”. My item was at the BOTTOM of a box that was clearly sought through and I’m being told perhaps it tipped over…? Uhh. Thankfully, I had the majority of my expensive items in my own vehicle during the move and my apartment has video surveillance as well as my building. In addition to such, a great deal of my belongings were destroyed as it was packed as though it was garbage (see picture). I could have hired some men off of the street. Please don’t have them disassemble your items either, that’s a joke. Save your self the time and energy. I will be pursuing this further until an amicable resolution is reached. Read More

Julia K.

Staten Island, NY

2023-09-05

I was moving 1-bedroom apartment, recommended truck size is 16', upgraded to 18' just in case, the movers assured that everything would fit, packed the truck loosely with bags and boxes first, then they decided to leave a few pieces of furniture behind claiming at first because it's glass, then because there is no room. Threatened to leave everything on the driveway, after a call to the company dumped everything in the basement and first floor even though I paid for the second floor, didn't plastic wrap the mattress even though paid for it. They were supposed to provide 2 wardrobe boxes which they didn't, I had to put my clothes in the bag which split open during the move and my clothes were on the floor. Scratched refrigerator and loveseat, didn't wrap glass cabinet and tv stand. When I called the company -was told they can come back for the rest of the furniture if I paid more. They forged my signature on the contract. I had to pay hundreds of dollars to somebody else to move the rest of the furniture and take stuff upstairs. Read More

Julia K.

Staten Island, NY

2023-09-05

I was moving 1-bedroom apartment, recommended truck size is 16', upgraded to 18' just in case, the movers assured that everything would fit, packed the truck loosely with bags and boxes first, then they decided to leave a few pieces of furniture behind claiming at first because it's glass, then because there is no room. Threatened to leave everything on the driveway, after a call to the company dumped everything in the basement and first floor even though I paid for the second floor, didn't plastic wrap the mattress even though paid for it. They were supposed to provide 2 wardrobe boxes which they didn't, I had to put my clothes in the bag which split open during the move and my clothes were on the floor. Scratched refrigerator and loveseat, didn't wrap glass cabinet and tv stand. When I called the company -was told they can come back for the rest of the furniture if I paid more. They forged my signature on the contract. I had to pay hundreds of dollars to somebody else to move the rest of the furniture and take stuff upstairs. Read More

Julia K.

Staten Island, NY

2023-09-05

I was moving 1-bedroom apartment, recommended truck size is 16', upgraded to 18' just in case, the movers assured that everything would fit, packed the truck loosely with bags and boxes first, then they decided to leave a few pieces of furniture behind claiming at first because it's glass, then because there is no room. Threatened to leave everything on the driveway, after a call to the company dumped everything in the basement and first floor even though I paid for the second floor, didn't plastic wrap the mattress even though paid for it. They were supposed to provide 2 wardrobe boxes which they didn't, I had to put my clothes in the bag which split open during the move and my clothes were on the floor. Scratched refrigerator and loveseat, didn't wrap glass cabinet and tv stand. When I called the company -was told they can come back for the rest of the furniture if I paid more. They forged my signature on the contract. I had to pay hundreds of dollars to somebody else to move the rest of the furniture and take stuff upstairs. Read More

Julia K.

Staten Island, NY

2023-09-05

I was moving 1-bedroom apartment, recommended truck size is 16', upgraded to 18' just in case, the movers assured that everything would fit, packed the truck loosely with bags and boxes first, then they decided to leave a few pieces of furniture behind claiming at first because it's glass, then because there is no room. Threatened to leave everything on the driveway, after a call to the company dumped everything in the basement and first floor even though I paid for the second floor, didn't plastic wrap the mattress even though paid for it. They were supposed to provide 2 wardrobe boxes which they didn't, I had to put my clothes in the bag which split open during the move and my clothes were on the floor. Scratched refrigerator and loveseat, didn't wrap glass cabinet and tv stand. When I called the company -was told they can come back for the rest of the furniture if I paid more. They forged my signature on the contract. I had to pay hundreds of dollars to somebody else to move the rest of the furniture and take stuff upstairs. Read More

Karan K.

Fair Lawn, NJ

2023-09-01

I have NEVER left a one Star review but Beware of This Nightmare of a Moving Company. I recently had the misfortune of hiring Dumbo Moving for a relocation, and it was an absolute nightmare from start to finish. I cannot emphasize enough how important it is to avoid them at all costs. Firstly, their organization skills were nonexistent. They showed up late, unprepared, and without the proper equipment. To make matters worse, they initially provided a reasonable quote but shamelessly increased it after loading my furniture into their van. This bait-and-switch tactic left me feeling cheated and deceived. Their lack of experience was painfully evident as they attempted to maneuver my mattress. Not only did they take it at the wrong angle, but they managed to get it lodged into my ceiling, creating a massive hole! To add insult to injury, they then fled the scene, leaving me to deal with the damage they caused. I cannot stress enough how unprofessional, unreliable, and downright dishonest this moving company is. Save yourself the headache and potential financial loss by avoiding them at all costs. Read More

Karan K.

Fair Lawn, NJ

2023-09-01

I have NEVER left a one Star review but Beware of This Nightmare of a Moving Company. I recently had the misfortune of hiring Dumbo Moving for a relocation, and it was an absolute nightmare from start to finish. I cannot emphasize enough how important it is to avoid them at all costs. Firstly, their organization skills were nonexistent. They showed up late, unprepared, and without the proper equipment. To make matters worse, they initially provided a reasonable quote but shamelessly increased it after loading my furniture into their van. This bait-and-switch tactic left me feeling cheated and deceived. Their lack of experience was painfully evident as they attempted to maneuver my mattress. Not only did they take it at the wrong angle, but they managed to get it lodged into my ceiling, creating a massive hole! To add insult to injury, they then fled the scene, leaving me to deal with the damage they caused. I cannot stress enough how unprofessional, unreliable, and downright dishonest this moving company is. Save yourself the headache and potential financial loss by avoiding them at all costs. Read More

Randi M.

Freehold Township, NJ

2023-07-12

The move it self wasn't bad. The 2 young Men were honest and told us they asked not to take this job, because they were exhausted. Even-though they were courteous and kind. But because they were pushed to do this move, they dropped a very valuable item sentimentally as well as valuable! They were devastated!! Dumbo on the other hand could give a shit. This $2500. Table was shattered! Now comes the good part. There is NO ONE you can talk to you can only email. So we email only to get offered $150. Unless you have $$$ to sue your screwed! I will NEVER recommend them!! They are heartless & could careless about what they move! Well I am updating my Review! I received a phone call From Parker who felt terrible about what happened to my Mothers table. He offered us more money to help with the replacement of the custom granite that we needed to purchase. Thank you for your understanding on what this table meant to us. I know it's just a table, but it was the world to us! I will send a new picture when the table is refinished! Read More

Zoey H.

New York, NY

2023-06-26

I recently had the pleasure of using Dumbo Moving for our apartment move, and I must say, they exceeded our expectations. After comparing quotes from various moving services in the city, Dumbo offered us the best price, which initially caught our attention. When we expressed our concerns to Jay from Dumbo Moving about starting the move earlier in the day to accommodate the elevator services in our new building, he promptly responded and assured us that they could accommodate our request. Throughout the entire process, Dumbo Moving showcased their professionalism. They promptly sent out the COIs and arrived at our building on time. Even when they encountered delays due to the building management not properly scheduling the moves that day, the movers remained patient and composed. Their dedication to providing excellent service was evident, as they didn't complain or show any signs of annoyance. We will definitely be recommending Dumbo Moving to our friends within NYC. Read More

Jando S.

Houston, TX

2023-06-11

Between several moves, storage for nearly a year, communication with several folks in the Dumbo organization, and having spent over 10K with them, I feel plenty qualified to leave a thorough review of their services. A friend of mine recommended Dumbo as a last resort. They had availability, were relatively affordable at 1K, and also had storage. My handler, Edward, assured me that things would go smoothly but that I would have to pay for everything upfront, not including gratuity for the movers (foreshadowing a nightmare scenario). The movers arrived on time with a team of 3 men. I was only able to communicate with Tornike, who asked that I call him Thomas. They were all from the country of Georgia, and he was the only one who could speak some English. Our conversation was difficult, especially when it came to direction and handling of items. At one point, Tornike stopped to chat with me. He gave me a sob story about how they don't make much money as movers and that I *will* be giving him a good tip. I didn't appreciate the gesture and felt it was incredibly unprofessional. It turns out there were several items not accounted for on the inventory list, which meant there were extras on my end. He got on the phone with his manager and began speaking in Russian, while making small comments in Georgian to his colleagues. He later told me that the extra charges would amount to additional $900. It's practically double the charge, but this was my error and I accepted the charges. I offered to pay the amount by credit card and Tornike was upset by this. He told his crew to stop working and asked that I pay him in cash. I had informed him I only had $500 in cash, which was intended to be his tip. He became angry and told me that he was expecting $800 and began pacing around my apartment. I was about to call my contact at Dumbo when he asked me not to reach out. I think I understood what was happening: Pocket the money in cash and not inform the company to prevent less "hassle" from me by not accounting for the additional inventory. This was as infuriating as it was uncomfortable. After speaking to his manager on the phone, they agreed to charge it on my credit card. There were a number of digital forms on the doc that I had to acknowledge, which included quite a few spelling errors. This isn't a huge deal per se, but it is a bad look for the company. Now that I've paid in full, they finally went back to work after an hour delay. They eventually loaded up everything in the truck but not without asking for more tips since the move was officially over. I handed over the cash I had on me and there was little acknowledgement and no thank yous. Just a head nod. After they finally closed the doors and drove away, I was left wondering if I'd ever see my things again. I got into a cab and headed straight for LaGuardia for my flight. My things were to be moved to storage till I could figure out what to do with it. I sent messages to my handler, who eventually called me and heard my side of the story. He mentioned that the Georgian crew was relatively new and did not understand professionalism and was apologetic. He offered to refund $400 back to me, which I accepted. Fast forward nearly 10 months, my things are in storage. I've been paying $283 a month and know my destination is Texas. An option was to have other movers come to their facility in NJ or utilize their services and deliver straight from there for 6K. I couldn't be there in person to supervise the move, so I went with Dumbo again. There is a 14 day delivery window for most states down south and the midwest. Since they're driving across the country, they would also include a tracker which included a unique URL in which I could watch where the truck was in real time. This was by far *the coolest thing* to watch the truck traverse down the east coast and into Texas over the course of two weeks. By the time it was delivery day, everything was fairly smooth. My things were listed in their inventory with numbers on each item, but it was hard to track these things since a lot of them were labeled after the fact. Upon further inspection on the items, it was a major dud. My bed had numerous brown / yellow stains, I presume were from some kind of liquid. My weight sets were damaged, likely dropped during the transfers and dented in various areas. The limited furniture I did have, such as my computer desk, had uneven legs, scratches along the wood, and bubbling (water) of certain corners. I had boxes that were clearly exhibiting signs of water damage and some had to be taped additional to prevent additional spillage. I'm not going to say that Dumbo isn't a good moving company because I've heard good things from others (albeit, drastically smaller moves). Maybe it was just bad timing (pandemic) or bad luck with newbie movers and/or handling of items. But I'm definitely glad to never use them again. Read More

Jando S.

Houston, TX

2023-06-11

Between several moves, storage for nearly a year, communication with several folks in the Dumbo organization, and having spent over 10K with them, I feel plenty qualified to leave a thorough review of their services. A friend of mine recommended Dumbo as a last resort. They had availability, were relatively affordable at 1K, and also had storage. My handler, Edward, assured me that things would go smoothly but that I would have to pay for everything upfront, not including gratuity for the movers (foreshadowing a nightmare scenario). The movers arrived on time with a team of 3 men. I was only able to communicate with Tornike, who asked that I call him Thomas. They were all from the country of Georgia, and he was the only one who could speak some English. Our conversation was difficult, especially when it came to direction and handling of items. At one point, Tornike stopped to chat with me. He gave me a sob story about how they don't make much money as movers and that I *will* be giving him a good tip. I didn't appreciate the gesture and felt it was incredibly unprofessional. It turns out there were several items not accounted for on the inventory list, which meant there were extras on my end. He got on the phone with his manager and began speaking in Russian, while making small comments in Georgian to his colleagues. He later told me that the extra charges would amount to additional $900. It's practically double the charge, but this was my error and I accepted the charges. I offered to pay the amount by credit card and Tornike was upset by this. He told his crew to stop working and asked that I pay him in cash. I had informed him I only had $500 in cash, which was intended to be his tip. He became angry and told me that he was expecting $800 and began pacing around my apartment. I was about to call my contact at Dumbo when he asked me not to reach out. I think I understood what was happening: Pocket the money in cash and not inform the company to prevent less "hassle" from me by not accounting for the additional inventory. This was as infuriating as it was uncomfortable. After speaking to his manager on the phone, they agreed to charge it on my credit card. There were a number of digital forms on the doc that I had to acknowledge, which included quite a few spelling errors. This isn't a huge deal per se, but it is a bad look for the company. Now that I've paid in full, they finally went back to work after an hour delay. They eventually loaded up everything in the truck but not without asking for more tips since the move was officially over. I handed over the cash I had on me and there was little acknowledgement and no thank yous. Just a head nod. After they finally closed the doors and drove away, I was left wondering if I'd ever see my things again. I got into a cab and headed straight for LaGuardia for my flight. My things were to be moved to storage till I could figure out what to do with it. I sent messages to my handler, who eventually called me and heard my side of the story. He mentioned that the Georgian crew was relatively new and did not understand professionalism and was apologetic. He offered to refund $400 back to me, which I accepted. Fast forward nearly 10 months, my things are in storage. I've been paying $283 a month and know my destination is Texas. An option was to have other movers come to their facility in NJ or utilize their services and deliver straight from there for 6K. I couldn't be there in person to supervise the move, so I went with Dumbo again. There is a 14 day delivery window for most states down south and the midwest. Since they're driving across the country, they would also include a tracker which included a unique URL in which I could watch where the truck was in real time. This was by far *the coolest thing* to watch the truck traverse down the east coast and into Texas over the course of two weeks. By the time it was delivery day, everything was fairly smooth. My things were listed in their inventory with numbers on each item, but it was hard to track these things since a lot of them were labeled after the fact. Upon further inspection on the items, it was a major dud. My bed had numerous brown / yellow stains, I presume were from some kind of liquid. My weight sets were damaged, likely dropped during the transfers and dented in various areas. The limited furniture I did have, such as my computer desk, had uneven legs, scratches along the wood, and bubbling (water) of certain corners. I had boxes that were clearly exhibiting signs of water damage and some had to be taped additional to prevent additional spillage. I'm not going to say that Dumbo isn't a good moving company because I've heard good things from others (albeit, drastically smaller moves). Maybe it was just bad timing (pandemic) or bad luck with newbie movers and/or handling of items. But I'm definitely glad to never use them again. Read More

Jando S.

Houston, TX

2023-06-11

Between several moves, storage for nearly a year, communication with several folks in the Dumbo organization, and having spent over 10K with them, I feel plenty qualified to leave a thorough review of their services. A friend of mine recommended Dumbo as a last resort. They had availability, were relatively affordable at 1K, and also had storage. My handler, Edward, assured me that things would go smoothly but that I would have to pay for everything upfront, not including gratuity for the movers (foreshadowing a nightmare scenario). The movers arrived on time with a team of 3 men. I was only able to communicate with Tornike, who asked that I call him Thomas. They were all from the country of Georgia, and he was the only one who could speak some English. Our conversation was difficult, especially when it came to direction and handling of items. At one point, Tornike stopped to chat with me. He gave me a sob story about how they don't make much money as movers and that I *will* be giving him a good tip. I didn't appreciate the gesture and felt it was incredibly unprofessional. It turns out there were several items not accounted for on the inventory list, which meant there were extras on my end. He got on the phone with his manager and began speaking in Russian, while making small comments in Georgian to his colleagues. He later told me that the extra charges would amount to additional $900. It's practically double the charge, but this was my error and I accepted the charges. I offered to pay the amount by credit card and Tornike was upset by this. He told his crew to stop working and asked that I pay him in cash. I had informed him I only had $500 in cash, which was intended to be his tip. He became angry and told me that he was expecting $800 and began pacing around my apartment. I was about to call my contact at Dumbo when he asked me not to reach out. I think I understood what was happening: Pocket the money in cash and not inform the company to prevent less "hassle" from me by not accounting for the additional inventory. This was as infuriating as it was uncomfortable. After speaking to his manager on the phone, they agreed to charge it on my credit card. There were a number of digital forms on the doc that I had to acknowledge, which included quite a few spelling errors. This isn't a huge deal per se, but it is a bad look for the company. Now that I've paid in full, they finally went back to work after an hour delay. They eventually loaded up everything in the truck but not without asking for more tips since the move was officially over. I handed over the cash I had on me and there was little acknowledgement and no thank yous. Just a head nod. After they finally closed the doors and drove away, I was left wondering if I'd ever see my things again. I got into a cab and headed straight for LaGuardia for my flight. My things were to be moved to storage till I could figure out what to do with it. I sent messages to my handler, who eventually called me and heard my side of the story. He mentioned that the Georgian crew was relatively new and did not understand professionalism and was apologetic. He offered to refund $400 back to me, which I accepted. Fast forward nearly 10 months, my things are in storage. I've been paying $283 a month and know my destination is Texas. An option was to have other movers come to their facility in NJ or utilize their services and deliver straight from there for 6K. I couldn't be there in person to supervise the move, so I went with Dumbo again. There is a 14 day delivery window for most states down south and the midwest. Since they're driving across the country, they would also include a tracker which included a unique URL in which I could watch where the truck was in real time. This was by far *the coolest thing* to watch the truck traverse down the east coast and into Texas over the course of two weeks. By the time it was delivery day, everything was fairly smooth. My things were listed in their inventory with numbers on each item, but it was hard to track these things since a lot of them were labeled after the fact. Upon further inspection on the items, it was a major dud. My bed had numerous brown / yellow stains, I presume were from some kind of liquid. My weight sets were damaged, likely dropped during the transfers and dented in various areas. The limited furniture I did have, such as my computer desk, had uneven legs, scratches along the wood, and bubbling (water) of certain corners. I had boxes that were clearly exhibiting signs of water damage and some had to be taped additional to prevent additional spillage. I'm not going to say that Dumbo isn't a good moving company because I've heard good things from others (albeit, drastically smaller moves). Maybe it was just bad timing (pandemic) or bad luck with newbie movers and/or handling of items. But I'm definitely glad to never use them again. Read More

Jando S.

Houston, TX

2023-06-11

Between several moves, storage for nearly a year, communication with several folks in the Dumbo organization, and having spent over 10K with them, I feel plenty qualified to leave a thorough review of their services. A friend of mine recommended Dumbo as a last resort. They had availability, were relatively affordable at 1K, and also had storage. My handler, Edward, assured me that things would go smoothly but that I would have to pay for everything upfront, not including gratuity for the movers (foreshadowing a nightmare scenario). The movers arrived on time with a team of 3 men. I was only able to communicate with Tornike, who asked that I call him Thomas. They were all from the country of Georgia, and he was the only one who could speak some English. Our conversation was difficult, especially when it came to direction and handling of items. At one point, Tornike stopped to chat with me. He gave me a sob story about how they don't make much money as movers and that I *will* be giving him a good tip. I didn't appreciate the gesture and felt it was incredibly unprofessional. It turns out there were several items not accounted for on the inventory list, which meant there were extras on my end. He got on the phone with his manager and began speaking in Russian, while making small comments in Georgian to his colleagues. He later told me that the extra charges would amount to additional $900. It's practically double the charge, but this was my error and I accepted the charges. I offered to pay the amount by credit card and Tornike was upset by this. He told his crew to stop working and asked that I pay him in cash. I had informed him I only had $500 in cash, which was intended to be his tip. He became angry and told me that he was expecting $800 and began pacing around my apartment. I was about to call my contact at Dumbo when he asked me not to reach out. I think I understood what was happening: Pocket the money in cash and not inform the company to prevent less "hassle" from me by not accounting for the additional inventory. This was as infuriating as it was uncomfortable. After speaking to his manager on the phone, they agreed to charge it on my credit card. There were a number of digital forms on the doc that I had to acknowledge, which included quite a few spelling errors. This isn't a huge deal per se, but it is a bad look for the company. Now that I've paid in full, they finally went back to work after an hour delay. They eventually loaded up everything in the truck but not without asking for more tips since the move was officially over. I handed over the cash I had on me and there was little acknowledgement and no thank yous. Just a head nod. After they finally closed the doors and drove away, I was left wondering if I'd ever see my things again. I got into a cab and headed straight for LaGuardia for my flight. My things were to be moved to storage till I could figure out what to do with it. I sent messages to my handler, who eventually called me and heard my side of the story. He mentioned that the Georgian crew was relatively new and did not understand professionalism and was apologetic. He offered to refund $400 back to me, which I accepted. Fast forward nearly 10 months, my things are in storage. I've been paying $283 a month and know my destination is Texas. An option was to have other movers come to their facility in NJ or utilize their services and deliver straight from there for 6K. I couldn't be there in person to supervise the move, so I went with Dumbo again. There is a 14 day delivery window for most states down south and the midwest. Since they're driving across the country, they would also include a tracker which included a unique URL in which I could watch where the truck was in real time. This was by far *the coolest thing* to watch the truck traverse down the east coast and into Texas over the course of two weeks. By the time it was delivery day, everything was fairly smooth. My things were listed in their inventory with numbers on each item, but it was hard to track these things since a lot of them were labeled after the fact. Upon further inspection on the items, it was a major dud. My bed had numerous brown / yellow stains, I presume were from some kind of liquid. My weight sets were damaged, likely dropped during the transfers and dented in various areas. The limited furniture I did have, such as my computer desk, had uneven legs, scratches along the wood, and bubbling (water) of certain corners. I had boxes that were clearly exhibiting signs of water damage and some had to be taped additional to prevent additional spillage. I'm not going to say that Dumbo isn't a good moving company because I've heard good things from others (albeit, drastically smaller moves). Maybe it was just bad timing (pandemic) or bad luck with newbie movers and/or handling of items. But I'm definitely glad to never use them again. Read More

Tracy Lewis

2023-05-12

I would never use this company again!!! There service is the WORST EVER!!! I hired DUMBO (the name is fitting by the way) for a long distance move from NYC to Charlotte NC. It started badly and ended worst. The movers first arrived at my apartment on the wrong date I had to call the office and get that corrected. Then when they did arrive on the correct day they were rude not answering my questions and speaking in their native language other than English. Fast forward to their arrival in North Carolina again they arrived at the incorrect time than previously agreed upon and at the incorrect address. When (the DUMBOS of DUMBO) arrived at the correct address they rushed and inadequately did the job telling me that they completed setting up my dining room with the only 2 out of the 4 chairs, and a dresser without the accompanying mirror. Lastly, in my opinion the worst offense of all the movers then rested and ate lunch in the of my community for over an hour and threw their trash in front of my home, which could have resulted in a fine from my HOA had I not discarded of the trash myself. In closing please DONT use DUMBO if I could have rated them lower than a one I would have. Read More

Tracy Lewis

2023-05-12

I would never use this company again!!! There service is the WORST EVER!!! I hired DUMBO (the name is fitting by the way) for a long distance move from NYC to Charlotte NC. It started badly and ended worst. The movers first arrived at my apartment on the wrong date I had to call the office and get that corrected. Then when they did arrive on the correct day they were rude not answering my questions and speaking in their native language other than English. Fast forward to their arrival in North Carolina again they arrived at the incorrect time than previously agreed upon and at the incorrect address. When (the DUMBOS of DUMBO) arrived at the correct address they rushed and inadequately did the job telling me that they completed setting up my dining room with the only 2 out of the 4 chairs, and a dresser without the accompanying mirror. Lastly, in my opinion the worst offense of all the movers then rested and ate lunch in the of my community for over an hour and threw their trash in front of my home, which could have resulted in a fine from my HOA had I not discarded of the trash myself. In closing please DONT use DUMBO if I could have rated them lower than a one I would have. Read More

Patrick Rhoads

2023-05-11

Summary: Far more expensive than initial quote, didn't get service I paid for, broken furniture, and only one mover showed up due to error in Dumbo's scheduling so I had to do half the moving myself. Using Dumbo was a mistake in my case. I lived in a small studio, so I had very little furniture and only a few boxes. The price of the move ended up being close to double what they initially quoted me. The pricing was opaque and seemed to change by the day. They charged me $100 to disassemble my bed frame. They ended up not disassembling it and that caused it to break (see photo). The bed frame was $415 and cost $250 to assemble on taskrabbit. After not disassembling my bed and breaking it, they offered me $60 as compensation. Upon move in to my new apartment, they made a mistake and accidentally only sent one mover. I knew it was not the individual movers fault, so I did not complain - I ended up doing half the moving of furniture myself. That being said, I still paid the full amount. I did my best to be professional with the Account team, I didn’t complain when my bed frame was broken, and I was helpful to the one stranded mover. That being said, they were not helpful with me. Over all, I have friends who have used other moving services that were more timely, professional, and less expensive. Read More

Jeremy F.

Federal Hill-Montgomery, Baltimore, MD

2023-05-11

If you are reading this, congratulations you have just avoided the worst moving experience you will ever have. Not only did Dumbo Moving gave me the worst moving service I have ever had, it was the worst service I have encountered in my entire life from any business. The movers only moved half my stuff, were reckless, and spit on my floor when they were done. I would have rather lit my money on fire than use them. Here is what occurred: I had received a quote for $415 for a 1br move and was told I did not need to itemize everything I had but I did anyways (listed my couch, dressers, etc just to make sure). I was told as long as it fit on their 16ft truck, it was allowed to be moved. Immediately when the movers arrived, they told me the 4 stairs in my lobby (less than 2 ft high in total) would cost me an extra $60. As the move was relatively affordable, I agreed despite the shady tactic. The movers then came to my apartment and proceeded to check out my stuff and made sure it could fit in their truck and told me there was no problem. They were extremely reckless with my boxes, throwing my stuff into the van and not showing my building or property any respect. The building supper had to step in and tell them to be more careful. After proceeding to move half my stuff, they stopped and said they would not move anything more. They told me the truck did not have enough room and that they brought a 20ft truck instead of a 16ft truck, so I could only have the space on the truck for 16ft. I reminded them that I paid for a 1br move and their mistake on bringing the wrong truck was not my fault. Furthermore, there was plenty of space on the truck and the movers simply did not want to proceed. Everything from small clothes boxes to my large couch, desk, chairs were not put into the truck. They could have easily moved all of my stuff into the truck, but the movers did not care and just wanted to move onto the next job. I called Dumbo and they told me that I would have to pay another $550 for a move to get my remaining items, clearly hustling me to pay more for my original move. When they arrived at my new apartment, I told them they still needed to move my remaining items and they told me they would not. They demanded a tip, I said no and they threatened my safety and spit on my floor. I was then forced to hire a task rabbit & Craigslist mover for my remaining items and paid double my original price Dumbo promised as well as. They are the worst company you could ever work with. Read More

Patrick R.

Centrum, Amsterdam, The Netherlands

2023-05-11

Summary: far more expensive than initial quote, broken furniture, and only one mover showed up due to mistake in scheduling. Using Dumbo was a mistake in my case. I lived in a small studio, so I had very little furniture and only a few boxes. The price of the move ended up being close to double what they initially quoted me. The pricing was opaque and seemed to change by the day. They charged me $100 to disassemble my bed frame. They ended up not disassembling it and that caused it to break (see photo). The bed frame was $415 and cost $250 to assemble on taskrabbit. After not disassembling my bed and breaking it, they offered me $60 as compensation. Upon move in to my new apartment, they made a mistake and accidentally only sent one mover. I knew it was not the individual movers fault, so I did not complain - I ended up doing half the moving of furniture myself. That being said, I still paid the full amount. I did my best to be professional with the Account team, I didn't complain when my bed frame was broken, and I was helpful to the one stranded mover. That being said, they were not helpful with me. Over all, I have friends who have used other moving services that were more timely, professional, and less expensive. Read More

Patrick R.

Centrum, Amsterdam, The Netherlands

2023-05-11

Summary: far more expensive than initial quote, broken furniture, and only one mover showed up due to mistake in scheduling. Using Dumbo was a mistake in my case. I lived in a small studio, so I had very little furniture and only a few boxes. The price of the move ended up being close to double what they initially quoted me. The pricing was opaque and seemed to change by the day. They charged me $100 to disassemble my bed frame. They ended up not disassembling it and that caused it to break (see photo). The bed frame was $415 and cost $250 to assemble on taskrabbit. After not disassembling my bed and breaking it, they offered me $60 as compensation. Upon move in to my new apartment, they made a mistake and accidentally only sent one mover. I knew it was not the individual movers fault, so I did not complain - I ended up doing half the moving of furniture myself. That being said, I still paid the full amount. I did my best to be professional with the Account team, I didn't complain when my bed frame was broken, and I was helpful to the one stranded mover. That being said, they were not helpful with me. Over all, I have friends who have used other moving services that were more timely, professional, and less expensive. Read More

Maggie Abishai

2023-03-24

Dumbo did my move today and it such a stressFREE move. Best move day ever. Worked with Andrew in sales for the quote & booking process and he made it so easy. Based on the amount of items I had, he recommended 2 movers 3 hours - mid size truck and he was on point. Everything fit with a little space left & move was complete d with lots of time left on the clock. He assigned the moving team, Mark and his teammate, on truck #27 to ensure I got the best service and for sure move day was STRESS-FREE with top notch service & professionalism. Mark & his team mate communicated their estimated arrival & arrived on time, handled the furniture, accessories, and home with care throughout the process, were courteous + friendly. They were meticulous & fast leaving ample time for them to help with with all furniture unwrapping & proper furniture placement prior to leaving. Will definitely be recommending Dumbo to family & friends. And there is no doubt I will be repeatedly using Dumbo for all my future moves + will request to have Mark (truck #27) on my move. Thanks DUMBO for one of the easiest move days ever. Read More

Maggie Abishai

2023-03-24

Dumbo did my move today and it such a stressFREE move. Best move day ever. Worked with Andrew in sales for the quote & booking process and he made it so easy. Based on the amount of items I had, he recommended 2 movers 3 hours - mid size truck and he was on point. Everything fit with a little space left & move was complete d with lots of time left on the clock. He assigned the moving team, Mark and his teammate, on truck #27 to ensure I got the best service and for sure move day was STRESS-FREE with top notch service & professionalism. Mark & his team mate communicated their estimated arrival & arrived on time, handled the furniture, accessories, and home with care throughout the process, were courteous + friendly. They were meticulous & fast leaving ample time for them to help with with all furniture unwrapping & proper furniture placement prior to leaving. Will definitely be recommending Dumbo to family & friends. And there is no doubt I will be repeatedly using Dumbo for all my future moves + will request to have Mark (truck #27) on my move. Thanks DUMBO for one of the easiest move days ever. Read More

Maggie Abishai

2023-03-24

Dumbo did my move today and it such a stressFREE move. Best move day ever. Worked with Andrew in sales for the quote & booking process and he made it so easy. Based on the amount of items I had, he recommended 2 movers 3 hours - mid size truck and he was on point. Everything fit with a little space left & move was complete d with lots of time left on the clock. He assigned the moving team, Mark and his teammate, on truck #27 to ensure I got the best service and for sure move day was STRESS-FREE with top notch service & professionalism. Mark & his team mate communicated their estimated arrival & arrived on time, handled the furniture, accessories, and home with care throughout the process, were courteous + friendly. They were meticulous & fast leaving ample time for them to help with with all furniture unwrapping & proper furniture placement prior to leaving. Will definitely be recommending Dumbo to family & friends. And there is no doubt I will be repeatedly using Dumbo for all my future moves + will request to have Mark (truck #27) on my move. Thanks DUMBO for one of the easiest move days ever. Read More

Maggie Abishai

2023-03-24

Dumbo did my move today and it such a stressFREE move. Best move day ever. Worked with Andrew in sales for the quote & booking process and he made it so easy. Based on the amount of items I had, he recommended 2 movers 3 hours - mid size truck and he was on point. Everything fit with a little space left & move was complete d with lots of time left on the clock. He assigned the moving team, Mark and his teammate, on truck #27 to ensure I got the best service and for sure move day was STRESS-FREE with top notch service & professionalism. Mark & his team mate communicated their estimated arrival & arrived on time, handled the furniture, accessories, and home with care throughout the process, were courteous + friendly. They were meticulous & fast leaving ample time for them to help with with all furniture unwrapping & proper furniture placement prior to leaving. Will definitely be recommending Dumbo to family & friends. And there is no doubt I will be repeatedly using Dumbo for all my future moves + will request to have Mark (truck #27) on my move. Thanks DUMBO for one of the easiest move days ever. Read More

Gerald Hammill

2023-03-05

We used DUMBO Moving recently for my parents’ relocation from our large family home of 44 years in Florida to NYC to live near us (and their grandkids). This was a massive undertaking but the team of Makho, Saba, and Tazo (Truck #15) were the best movers I’ve ever worked with. Even as we had spent weeks packing and purging decades worth of items, there was still much to be done once moving day came. This team couldn’t have been more efficient (and organized) as they split duties between wrapping and boxing fragile items, and moving furniture and boxes into the truck. Throughout, they were professional and friendly, even finding ways to make it fun for my excited 3-year old the few times he “escaped” and got in the way of the action. We couldn’t believe that they had the whole place loaded into the truck and were on the road by mid-afternoon. And as promised, they arrived at my parents’ new home in New York two days later and were just as efficient and friendly. For the value and service, I will definitely use DUMBO Moving again, and hope for the team of Makho, Saba, and Tazo. Read More

Elissa S.

La Mesa, CA

2023-02-04

This was my boyfriend's and my first time using a moving company. We moved from Queens to North Florida, so it was nice to have a long-distance moving option. The guys who loaded the truck were friendly, communicative, and hard-working. My only complaint about the guys who loaded the truck is that one of them ripped the vanity lights off my mirror (pictured) completely destroying the lights and damaging the mirror because the base of the lights can't be removed. These pieces were not meant to be separated. There is absolutely no reason this mirror should not have been wrapped with the lights intact. They literally ripped them off for no reason and destroyed it. I didn't bother to file a damage claim because they will only pay a few cents per pound of the item damaged, it has nothing to do with the actual value. Our experience in the unloading process in our new home was less than pleasant. The day we were expecting our belongings to arrive we unexpectedly received an invoice for an additional $450 on top of the nearly $2000 we already paid, with absolutely no communication. I called to ask WTAF and they told me the driver said he can't navigate our neighborhood in their big truck and would have to transfer our items to a smaller truck and bring it in the smaller truck at our expense. I informed them that was absurd because just one month before I moved into this house, my mother moved in first and the moving company she used drove a truck the exact same size with no problem. I have since seen other large semi-truck sized moving trucks in this neighborhood. I told Dumbo that the driver's lack of skill is not my problem and refused to pay the additional surprise invoice. When the driver arrived he was full of excuses and had a bad attitude. He tried to show me a video of himself driving through my neighborhood to show that he didn't have enough clearance to get through with the truck. I had lived in the neighborhood for a few days at that point, so I'm not sure what he thought he was going to show me that I hadn't seen already. I told him I wasn't interested in his video and explained that he seems to be the only moving truck driver that had trouble navigating this neighborhood. My boyfriend got home a few minutes later and again the driver started with the excuses. I had intended on tipping the drop off crew, but after interacting with the driver, there was no way I was giving anyone another cent for this move. My apologies to the second guy who unloaded with the driver. I do intend to move back to the NYC area, but I will choose a different moving company next time. Read More

Mel J.

Long Island City, NY

2023-01-18

I paid Dumbo $3295 in advance to pack and move my apartment and they literally did not show up. I incurred $550 in late fees from having to reschedule the move. When they did finally show up, an entire day late, they broke my desk ($40) and stole my lamp ($60). They then forged my signature on moving documents and lied to my bank (after I disputed the charges) saying that "the move went fine with no complaint from customer." Despite dozens of calls, texts and emails, (and full acknowledgement from Dumbo that I deserve a refund) I have not received one penny of my money back from Dumbo, and so now I am going to take them to court for my money back, and to sue for forgery of moving documents, and defamation to Bank of America. Whatever you do, do not hire Dumbo Moving. Read More

Mel J.

Long Island City, NY

2023-01-18

I paid Dumbo $3295 in advance to pack and move my apartment and they literally did not show up. I incurred $550 in late fees from having to reschedule the move. When they did finally show up, an entire day late, they broke my desk ($40) and stole my lamp ($60). They then forged my signature on moving documents and lied to my bank (after I disputed the charges) saying that "the move went fine with no complaint from customer." Despite dozens of calls, texts and emails, (and full acknowledgement from Dumbo that I deserve a refund) I have not received one penny of my money back from Dumbo, and so now I am going to take them to court for my money back, and to sue for forgery of moving documents, and defamation to Bank of America. Whatever you do, do not hire Dumbo Moving. Read More

Mel J.

Long Island City, NY

2023-01-18

I paid Dumbo $3295 in advance to pack and move my apartment and they literally did not show up. I incurred $550 in late fees from having to reschedule the move. When they did finally show up, an entire day late, they broke my desk ($40) and stole my lamp ($60). They then forged my signature on moving documents and lied to my bank (after I disputed the charges) saying that "the move went fine with no complaint from customer." Despite dozens of calls, texts and emails, (and full acknowledgement from Dumbo that I deserve a refund) I have not received one penny of my money back from Dumbo, and so now I am going to take them to court for my money back, and to sue for forgery of moving documents, and defamation to Bank of America. Whatever you do, do not hire Dumbo Moving. Read More

Mel J.

Long Island City, NY

2023-01-18

I paid Dumbo $3295 in advance to pack and move my apartment and they literally did not show up. I incurred $550 in late fees from having to reschedule the move. When they did finally show up, an entire day late, they broke my desk ($40) and stole my lamp ($60). They then forged my signature on moving documents and lied to my bank (after I disputed the charges) saying that "the move went fine with no complaint from customer." Despite dozens of calls, texts and emails, (and full acknowledgement from Dumbo that I deserve a refund) I have not received one penny of my money back from Dumbo, and so now I am going to take them to court for my money back, and to sue for forgery of moving documents, and defamation to Bank of America. Whatever you do, do not hire Dumbo Moving. Read More

Taproot Organics

2023-01-13

DO NOT USE DUMBO. $600 for 600 sq ft (2 small rooms) PLUS we were told to leave a 25% tip. They refused to take all of our belongings even though there was enough room. Look at how much space is left in this truck! It definitely should have been filled to the top. My husband (gray sweatshirt on the right) had to rearrange and repack the cargo AND WE STILL NEED TO HIRE MORE MOVERS TO FINISH THE JOB TOMORROW. At the drop off location, the third guy was screaming in Russian and left the unloading to the two young guys who were working hard to unpack quickly. He simply stormed away on a very easy job. Once again my husband had to jump in to unpack the truck with a bad back. I rarely criticize other businesses, but it is clear this company continues to SHAKE DOWN LOCALS by sending too small trucks on purpose so we have no choice but to move twice. As a Native New Yorker I urge you to read other reviews on this listing and find another mover. Incredibly disappointing. Read More

Taproot Organics

2023-01-13

DO NOT USE DUMBO. $600 for 600 sq ft (2 small rooms) PLUS we were told to leave a 25% tip. They refused to take all of our belongings even though there was enough room. Look at how much space is left in this truck! It definitely should have been filled to the top. My husband (gray sweatshirt on the right) had to rearrange and repack the cargo AND WE STILL NEED TO HIRE MORE MOVERS TO FINISH THE JOB TOMORROW. At the drop off location, the third guy was screaming in Russian and left the unloading to the two young guys who were working hard to unpack quickly. He simply stormed away on a very easy job. Once again my husband had to jump in to unpack the truck with a bad back. I rarely criticize other businesses, but it is clear this company continues to SHAKE DOWN LOCALS by sending too small trucks on purpose so we have no choice but to move twice. As a Native New Yorker I urge you to read other reviews on this listing and find another mover. Incredibly disappointing. Read More

Taproot Organics

2023-01-13

DO NOT USE DUMBO. $600 for 600 sq ft (2 small rooms) PLUS we were told to leave a 25% tip. They refused to take all of our belongings even though there was enough room. Look at how much space is left in this truck! It definitely should have been filled to the top. My husband (gray sweatshirt on the right) had to rearrange and repack the cargo AND WE STILL NEED TO HIRE MORE MOVERS TO FINISH THE JOB TOMORROW. At the drop off location, the third guy was screaming in Russian and left the unloading to the two young guys who were working hard to unpack quickly. He simply stormed away on a very easy job. Once again my husband had to jump in to unpack the truck with a bad back. I rarely criticize other businesses, but it is clear this company continues to SHAKE DOWN LOCALS by sending too small trucks on purpose so we have no choice but to move twice. As a Native New Yorker I urge you to read other reviews on this listing and find another mover. Incredibly disappointing. Read More

Taproot Organics

2023-01-13

DO NOT USE DUMBO. $600 for 600 sq ft (2 small rooms) PLUS we were told to leave a 25% tip. They refused to take all of our belongings even though there was enough room. Look at how much space is left in this truck! It definitely should have been filled to the top. My husband (gray sweatshirt on the right) had to rearrange and repack the cargo AND WE STILL NEED TO HIRE MORE MOVERS TO FINISH THE JOB TOMORROW. At the drop off location, the third guy was screaming in Russian and left the unloading to the two young guys who were working hard to unpack quickly. He simply stormed away on a very easy job. Once again my husband had to jump in to unpack the truck with a bad back. I rarely criticize other businesses, but it is clear this company continues to SHAKE DOWN LOCALS by sending too small trucks on purpose so we have no choice but to move twice. As a Native New Yorker I urge you to read other reviews on this listing and find another mover. Incredibly disappointing. Read More

Lala P.

Bay Shore, NY

2023-01-02

DO NOT USE!!!!!! Yikes, I'm so disappointed with this company and the reviews. I trusted the google reviews and really should've looked deeper. My husband figured it would be a good idea to use them because they were cheaper than the competitors. THEY ARE ANAL, unprofessional, and honestly annoying asf to deal with. I would not recommend this moving company. They came into our current house smelling like cigarette smoke, threw their cigarette smelling coats on our couch! One guy used the bathroom and didn't wash his hands. Even though I put fragile on the box, they threw our boxes in the new place and broke several of our items. Didn't take everything because it wasn't on the list. I did offer to pay more since we can't afford another $1,000 to move with another company. They argued with me and my husband and just overall I wish I chose a different company. IF IT SEEMS SKETCHY, it probably is!!! Trust your gut and use a different company. I intend to leave a review everywhere I can think of to warn everyone about not going with this place. Read More

Lala P.

Bay Shore, NY

2023-01-02

DO NOT USE!!!!!! Yikes, I'm so disappointed with this company and the reviews. I trusted the google reviews and really should've looked deeper. My husband figured it would be a good idea to use them because they were cheaper than the competitors. THEY ARE ANAL, unprofessional, and honestly annoying asf to deal with. I would not recommend this moving company. They came into our current house smelling like cigarette smoke, threw their cigarette smelling coats on our couch! One guy used the bathroom and didn't wash his hands. Even though I put fragile on the box, they threw our boxes in the new place and broke several of our items. Didn't take everything because it wasn't on the list. I did offer to pay more since we can't afford another $1,000 to move with another company. They argued with me and my husband and just overall I wish I chose a different company. IF IT SEEMS SKETCHY, it probably is!!! Trust your gut and use a different company. I intend to leave a review everywhere I can think of to warn everyone about not going with this place. Read More

Harikrishna Kuchibhotla

2022-12-23

Everything was just amazing with Dumbo movers! Quote and Scheduling: First, the ease of obtaining a quote. I spoke with Derek over phone and got a very competitive quote. Way more reasonsble than all other quotes. They provide moving supplies too. Two days before the move, I got an email with the payment link and to confirm the inventory. The payment and receipt process is easy, transparent and done online. Day of the move: Truck 42 team- Zvaid, Bacha and Lasha. They are incredibly amazing gentlemen. Arrived 15min early, super punctual. Notified me via call and message. Arrived and took a note of the inventory. They got all the prep material- like covering blankets, dollies, wardrobe boxes, tape, etc. Super efficient, extremely well organized, they scan the inventory and know what order to load and unload stuff. Most importantly, they’re friendly, courteous and professional. All items were handled with care! Thorough job and excellent service! Thanks a ton for making our move so seamless on a snowy Christmas weekend! Read More

T Llo

2022-12-02

I was slightly skeptical about Dumbo Moving after reading reviews but I went against my better judgment and decide to contact this company. Unfortunately, There were more doubts. They initially gave me the impression that it was a family run business but then I felt that I was dealing with very questionable people. First, the sales woman tried to quote me at a higher rate because she thought I said 29 med. boxes but I actually said no more than 20. Secondly, she told me one price at the top of the call then 20 minutes in she told me a different price. And I asked for several clarifications on the amount. She then came up with this new excuse that they are busy so she needed to charge me $100 over the price she quoted me. But, that didn’t make sense for me to pay extra when I was in no rush to move. I am on no time schedule. My time is quite liberal as I am on vacation for the holidays. Anyway, after booking and paying in full, I didn’t receive any text message or notification about my booking until 30 minutes before arrival, which was 2 days later. Luckily, I lived very close nearby.m and could get there quickly. Thirdly, I knew I was overestimating my moving items but I wanted to be safe than sorry. I was told it doesn’t matter if I over estimated I would still be charged the same. But this wasn’t until after the crew had arrived. They didn’t give me the opportunity to decide whether that would work for me or not. I was just surprised with this info at the time of relocation. LASTLY BUT NOT LEAST! The movers tried to extort me. Instead of going through to pay company, he wanted me to slip him extra money on the side to move other items. I told him I was “ok” I was throwing these items away anyway. This was SO STRANGE! I’ve never had that happen before. I am a person that goes by the book to prevent from any mishaps. (Photo of movers that tried to extort me attached.) WHAT A NIGHTMARE OF AN EXPERIENCE!! In the end, I trusted my gut and went ahead and asked for a refund. Let’s see how long it takes them to process this and then I will update my review accordingly. Hopefully you guys have better luck but I went ahead with Piece of Cake moving for my relocation. Piece of Cake was astoundingly more professional and organized in the way that they handled my move. Hope this helps! ***UPDATED*** They refunded me my money and apologized for the inconvenience. Extra star for great customer service 👍 Read More

T Llo

2022-12-02

I was slightly skeptical about Dumbo Moving after reading reviews but I went against my better judgment and decide to contact this company. Unfortunately, There were more doubts. They initially gave me the impression that it was a family run business but then I felt that I was dealing with very questionable people. First, the sales woman tried to quote me at a higher rate because she thought I said 29 med. boxes but I actually said no more than 20. Secondly, she told me one price at the top of the call then 20 minutes in she told me a different price. And I asked for several clarifications on the amount. She then came up with this new excuse that they are busy so she needed to charge me $100 over the price she quoted me. But, that didn’t make sense for me to pay extra when I was in no rush to move. I am on no time schedule. My time is quite liberal as I am on vacation for the holidays. Anyway, after booking and paying in full, I didn’t receive any text message or notification about my booking until 30 minutes before arrival, which was 2 days later. Luckily, I lived very close nearby.m and could get there quickly. Thirdly, I knew I was overestimating my moving items but I wanted to be safe than sorry. I was told it doesn’t matter if I over estimated I would still be charged the same. But this wasn’t until after the crew had arrived. They didn’t give me the opportunity to decide whether that would work for me or not. I was just surprised with this info at the time of relocation. LASTLY BUT NOT LEAST! The movers tried to extort me. Instead of going through to pay company, he wanted me to slip him extra money on the side to move other items. I told him I was “ok” I was throwing these items away anyway. This was SO STRANGE! I’ve never had that happen before. I am a person that goes by the book to prevent from any mishaps. (Photo of movers that tried to extort me attached.) WHAT A NIGHTMARE OF AN EXPERIENCE!! In the end, I trusted my gut and went ahead and asked for a refund. Let’s see how long it takes them to process this and then I will update my review accordingly. Hopefully you guys have better luck but I went ahead with Piece of Cake moving for my relocation. Piece of Cake was astoundingly more professional and organized in the way that they handled my move. Hope this helps! ***UPDATED*** They refunded me my money and apologized for the inconvenience. Extra star for great customer service 👍 Read More

T Llo

2022-12-02

I was slightly skeptical about Dumbo Moving after reading reviews but I went against my better judgment and decide to contact this company. Unfortunately, There were more doubts. They initially gave me the impression that it was a family run business but then I felt that I was dealing with very questionable people. First, the sales woman tried to quote me at a higher rate because she thought I said 29 med. boxes but I actually said no more than 20. Secondly, she told me one price at the top of the call then 20 minutes in she told me a different price. And I asked for several clarifications on the amount. She then came up with this new excuse that they are busy so she needed to charge me $100 over the price she quoted me. But, that didn’t make sense for me to pay extra when I was in no rush to move. I am on no time schedule. My time is quite liberal as I am on vacation for the holidays. Anyway, after booking and paying in full, I didn’t receive any text message or notification about my booking until 30 minutes before arrival, which was 2 days later. Luckily, I lived very close nearby.m and could get there quickly. Thirdly, I knew I was overestimating my moving items but I wanted to be safe than sorry. I was told it doesn’t matter if I over estimated I would still be charged the same. But this wasn’t until after the crew had arrived. They didn’t give me the opportunity to decide whether that would work for me or not. I was just surprised with this info at the time of relocation. LASTLY BUT NOT LEAST! The movers tried to extort me. Instead of going through to pay company, he wanted me to slip him extra money on the side to move other items. I told him I was “ok” I was throwing these items away anyway. This was SO STRANGE! I’ve never had that happen before. I am a person that goes by the book to prevent from any mishaps. (Photo of movers that tried to extort me attached.) WHAT A NIGHTMARE OF AN EXPERIENCE!! In the end, I trusted my gut and went ahead and asked for a refund. Let’s see how long it takes them to process this and then I will update my review accordingly. Hopefully you guys have better luck but I went ahead with Piece of Cake moving for my relocation. Piece of Cake was astoundingly more professional and organized in the way that they handled my move. Hope this helps! ***UPDATED*** They refunded me my money and apologized for the inconvenience. Extra star for great customer service 👍 Read More

T Llo

2022-12-02

I was slightly skeptical about Dumbo Moving after reading reviews but I went against my better judgment and decide to contact this company. Unfortunately, There were more doubts. They initially gave me the impression that it was a family run business but then I felt that I was dealing with very questionable people. First, the sales woman tried to quote me at a higher rate because she thought I said 29 med. boxes but I actually said no more than 20. Secondly, she told me one price at the top of the call then 20 minutes in she told me a different price. And I asked for several clarifications on the amount. She then came up with this new excuse that they are busy so she needed to charge me $100 over the price she quoted me. But, that didn’t make sense for me to pay extra when I was in no rush to move. I am on no time schedule. My time is quite liberal as I am on vacation for the holidays. Anyway, after booking and paying in full, I didn’t receive any text message or notification about my booking until 30 minutes before arrival, which was 2 days later. Luckily, I lived very close nearby.m and could get there quickly. Thirdly, I knew I was overestimating my moving items but I wanted to be safe than sorry. I was told it doesn’t matter if I over estimated I would still be charged the same. But this wasn’t until after the crew had arrived. They didn’t give me the opportunity to decide whether that would work for me or not. I was just surprised with this info at the time of relocation. LASTLY BUT NOT LEAST! The movers tried to extort me. Instead of going through to pay company, he wanted me to slip him extra money on the side to move other items. I told him I was “ok” I was throwing these items away anyway. This was SO STRANGE! I’ve never had that happen before. I am a person that goes by the book to prevent from any mishaps. (Photo of movers that tried to extort me attached.) WHAT A NIGHTMARE OF AN EXPERIENCE!! In the end, I trusted my gut and went ahead and asked for a refund. Let’s see how long it takes them to process this and then I will update my review accordingly. Hopefully you guys have better luck but I went ahead with Piece of Cake moving for my relocation. Piece of Cake was astoundingly more professional and organized in the way that they handled my move. Hope this helps! ***UPDATED*** They refunded me my money and apologized for the inconvenience. Extra star for great customer service 👍 Read More

Quinn Tew

2022-11-13

WORST MOVING COMPANY EVER! We trust them for one thing!!! Not only did my things come broken, but they denied ever having had some of it in the first place. Despite having it on the bill of lading. My grandma passed away in April, and I moved some of her items to my home. I asked them to take special care of her items, including her two framed prints. One signed print from an Indiana artist, and one 1930s original French poster. Both artworks went MIA. The furniture was also damaged. A foot completely severed from the antique desk, chairs damaged, and they were missing screws to put my grandmas table back together. None of these items are replaceable. They also have unlimited sentimental value. And they are GONE! I’m heartbroken and devastated by Dumbo’s irresponsible careless quality of work. I grew up with these items, and they are gone. When I asked them for a follow up of their “investigation”. They reluctantly looked into it, but in less than 24 hours later said nothing was left behind in the move. Basically just move on and file a claim. I was vivid. I have pictures documenting everything being packed up to be loaded in the truck. My aunt confirmed that nothing was left behind and there was no change of truck with my items. That means they gave them to another person during a delivery or someone from the company stole my pieces of artwork. PLEASE WHATEVER YOU DO, DONT USE THIS COMPANY! Don’t trust them with your items that you care about. They aren’t to be trusted. Read More

Quinn Tew

2022-11-13

WORST MOVING COMPANY EVER! We trust them for one thing!!! Not only did my things come broken, but they denied ever having had some of it in the first place. Despite having it on the bill of lading. My grandma passed away in April, and I moved some of her items to my home. I asked them to take special care of her items, including her two framed prints. One signed print from an Indiana artist, and one 1930s original French poster. Both artworks went MIA. The furniture was also damaged. A foot completely severed from the antique desk, chairs damaged, and they were missing screws to put my grandmas table back together. None of these items are replaceable. They also have unlimited sentimental value. And they are GONE! I’m heartbroken and devastated by Dumbo’s irresponsible careless quality of work. I grew up with these items, and they are gone. When I asked them for a follow up of their “investigation”. They reluctantly looked into it, but in less than 24 hours later said nothing was left behind in the move. Basically just move on and file a claim. I was vivid. I have pictures documenting everything being packed up to be loaded in the truck. My aunt confirmed that nothing was left behind and there was no change of truck with my items. That means they gave them to another person during a delivery or someone from the company stole my pieces of artwork. PLEASE WHATEVER YOU DO, DONT USE THIS COMPANY! Don’t trust them with your items that you care about. They aren’t to be trusted. Read More

Quinn Tew

2022-11-13

WORST MOVING COMPANY EVER! We trust them for one thing!!! Not only did my things come broken, but they denied ever having had some of it in the first place. Despite having it on the bill of lading. My grandma passed away in April, and I moved some of her items to my home. I asked them to take special care of her items, including her two framed prints. One signed print from an Indiana artist, and one 1930s original French poster. Both artworks went MIA. The furniture was also damaged. A foot completely severed from the antique desk, chairs damaged, and they were missing screws to put my grandmas table back together. None of these items are replaceable. They also have unlimited sentimental value. And they are GONE! I’m heartbroken and devastated by Dumbo’s irresponsible careless quality of work. I grew up with these items, and they are gone. When I asked them for a follow up of their “investigation”. They reluctantly looked into it, but in less than 24 hours later said nothing was left behind in the move. Basically just move on and file a claim. I was vivid. I have pictures documenting everything being packed up to be loaded in the truck. My aunt confirmed that nothing was left behind and there was no change of truck with my items. That means they gave them to another person during a delivery or someone from the company stole my pieces of artwork. PLEASE WHATEVER YOU DO, DONT USE THIS COMPANY! Don’t trust them with your items that you care about. They aren’t to be trusted. Read More

Quinn Tew

2022-11-13

WORST MOVING COMPANY EVER! We trust them for one thing!!! Not only did my things come broken, but they denied ever having had some of it in the first place. Despite having it on the bill of lading. My grandma passed away in April, and I moved some of her items to my home. I asked them to take special care of her items, including her two framed prints. One signed print from an Indiana artist, and one 1930s original French poster. Both artworks went MIA. The furniture was also damaged. A foot completely severed from the antique desk, chairs damaged, and they were missing screws to put my grandmas table back together. None of these items are replaceable. They also have unlimited sentimental value. And they are GONE! I’m heartbroken and devastated by Dumbo’s irresponsible careless quality of work. I grew up with these items, and they are gone. When I asked them for a follow up of their “investigation”. They reluctantly looked into it, but in less than 24 hours later said nothing was left behind in the move. Basically just move on and file a claim. I was vivid. I have pictures documenting everything being packed up to be loaded in the truck. My aunt confirmed that nothing was left behind and there was no change of truck with my items. That means they gave them to another person during a delivery or someone from the company stole my pieces of artwork. PLEASE WHATEVER YOU DO, DONT USE THIS COMPANY! Don’t trust them with your items that you care about. They aren’t to be trusted. Read More

Kristy M.

Brooklyn, Brooklyn, NY

2022-10-28

I was scared of moving. My partner and I even considered using 3 of his friends and renting a UHaul to save money. We were moving out of a 2 bedroom apt...and I own a large piece of exercise equipment that I knew we couldn't navigate down a 3rd floor walk-up. Thus I began my search for movers, having not moved in almost 20 years. I had no idea what to ask or what info to provide. I heard horror stories about being price gouged at the delivery address, and a slew of other unfortunate happenings. Everyone I spoke to for quotes over the phone were very nice, but the prices seemed way too high. I finally found one with a great price, but decided to call one more--Dumbo. I was lucky enough to speak with Bella, and she was amazing. I'm sure I repeated myself more than once reading her my inventory list, and annoyingly confirmed details repeatedly. She was patient and kind, and I knew I wanted to select this company--depending on the cost. They were higher than the former quote, and because I was disappointed, I mentioned that to her. She told me Dumbo does competitive pricing. That she would speak with a manager and call me back. She did it! She was able to give me a better price and I made my decision easily! She took me through the payment process and made everything so easy. The movers. WOWWOWWOW! The three men in truck #2 were amazing. I work in hospitality and my partner works in the service industry, so we were VERY impressed by there hustle and attention to detail in caring for all of our items. Everything was wrapped up to perfection and handled like pros. We tipped them beyond our means because they DESERVED it! They were communicative and, besides letting us provide them with water, wouldn't allow us to life a finger. Kudos to Dumbo for excellent customer service that far surpassed our expectations! We will recommend to all! Read More

Kristy M.

Brooklyn, Brooklyn, NY

2022-10-28

I was scared of moving. My partner and I even considered using 3 of his friends and renting a UHaul to save money. We were moving out of a 2 bedroom apt...and I own a large piece of exercise equipment that I knew we couldn't navigate down a 3rd floor walk-up. Thus I began my search for movers, having not moved in almost 20 years. I had no idea what to ask or what info to provide. I heard horror stories about being price gouged at the delivery address, and a slew of other unfortunate happenings. Everyone I spoke to for quotes over the phone were very nice, but the prices seemed way too high. I finally found one with a great price, but decided to call one more--Dumbo. I was lucky enough to speak with Bella, and she was amazing. I'm sure I repeated myself more than once reading her my inventory list, and annoyingly confirmed details repeatedly. She was patient and kind, and I knew I wanted to select this company--depending on the cost. They were higher than the former quote, and because I was disappointed, I mentioned that to her. She told me Dumbo does competitive pricing. That she would speak with a manager and call me back. She did it! She was able to give me a better price and I made my decision easily! She took me through the payment process and made everything so easy. The movers. WOWWOWWOW! The three men in truck #2 were amazing. I work in hospitality and my partner works in the service industry, so we were VERY impressed by there hustle and attention to detail in caring for all of our items. Everything was wrapped up to perfection and handled like pros. We tipped them beyond our means because they DESERVED it! They were communicative and, besides letting us provide them with water, wouldn't allow us to life a finger. Kudos to Dumbo for excellent customer service that far surpassed our expectations! We will recommend to all! Read More

Jennelle Lee

2022-10-17

I called Dumbo requesting a quote for a move from New Jersey to New York. I received my quote, gave them the inventory of everything that would be moved and everything was fine. I paid the deposit and the day of the move. The movers then told me that there were extra fees that needed to be paid. Those extra fees were over $1000. They refused to move my things unless the deposit was paid. Once that deposit was paid because of the length of time that it took Figure out payment the storage facility I booked with closed. I unfortunately had to arrange for Dumbo to store my items. when I went to retrieve my things, I am missing a flat screen TV a whole bedroom set bags of clothes so many EXPENSIVE things. At this point, I am genuinely excited to take these people to court because I can’t wait to take them for anything I can. This is the most unprofessional disgusting company I have ever worked with. Bonus they hire theives and weirdos ! Read More

Stephen Stueber

2022-10-09

The movers that came (Marco in the Black Shirt and Eldo/Aldo in the red shirt) started off by having an issue with the furniture and amount of boxes that we had enlisted them to move, stating that they were only supposed to move 30 boxes and some furniture, as opposed to 34 boxes and all of the furniture. This was most likely a miscommunication with their bosses, since they never received the aforementioned UPDATED item list. After getting into argument after argument with my fiance and her mother back-and-forth (with expletives included) over the moving list, the lead mover, Marco, refused to take the extra boxes and furniture. However, the helper, Aldo/Eldo, understood that we had updated the list and took it all himself while Marco refused to and just said "Bye-Bye" to my fiance's mother and left the apartment building for the truck. My fiance's mother decided to go downstairs to the truck (the CT address was a third floor apartment) so that she could count the boxes herself, and make sure that they were trying to get more money out of us (as they told my fiance that she would have to pay for the extra boxes up front). Marco refused to let my fiance's mother into the elevator with him so she could count the boxes downstairs and they forced her, a 62-year old woman, to go all the way down the stairs instead. Emotions were already heightened due to the completely unprofessional behavior from Marco, including profanities and insults being thrown at my fiance's mother as well. They continued to refuse to take the boxes and argued viciously with my fiance and her mother that it got to the point where they were worried that Marco and Aldo would do something to harm then and my fiance had to threaten to call the police on the movers since they were being hostile. Took from 9:30am to 6:00pm to arrive. Around 6pm, the movers finally arrived at the NY address, and since I was already in CT packing my car and jamming it full with stuff as well as having the two large dogs and my fiance. Marco started an argument right off the bat with my friend because he demanded a tip up front before even unloading the truck in NY. After saying we would give a tip at the end of the service, Marco and Aldo started to carelessly throw the furniture and boxes around, stacking a lot of it up outside and only bringing a few things inside the house. They slammed my computer chair against the walls after it was brought in and it was thrown into a random room, thankfully it didn't get damaged. However they did throw a 200 dollar lamp into the room, which broke the top piece off so now the shade doesn't stay connected to it. They also carelessly jammed our Queen-Size bed into the bedroom, which damaged the legs of it and bent them. They also left our 3500 dollar couch outside leaning up against a tree, as opposed to bringing it inside like they are supposed to. Thankfully it didn't rain that day or the couch would have been absolutely ruined. They also carelessly piled the rest of our items and boxes outside the house and my friend wound up bringing a lot of the stuff inside as best he could on his own. The entire time they were at the NY address, they were arguing with my friend and Marco yelled at Aldo and told him not to listen to my friend who was letting them know where to leave the furniture and other stuff. Read More

Stephen Stueber

2022-10-09

The movers that came (Marco in the Black Shirt and Eldo/Aldo in the red shirt) started off by having an issue with the furniture and amount of boxes that we had enlisted them to move, stating that they were only supposed to move 30 boxes and some furniture, as opposed to 34 boxes and all of the furniture. This was most likely a miscommunication with their bosses, since they never received the aforementioned UPDATED item list. After getting into argument after argument with my fiance and her mother back-and-forth (with expletives included) over the moving list, the lead mover, Marco, refused to take the extra boxes and furniture. However, the helper, Aldo/Eldo, understood that we had updated the list and took it all himself while Marco refused to and just said "Bye-Bye" to my fiance's mother and left the apartment building for the truck. My fiance's mother decided to go downstairs to the truck (the CT address was a third floor apartment) so that she could count the boxes herself, and make sure that they were trying to get more money out of us (as they told my fiance that she would have to pay for the extra boxes up front). Marco refused to let my fiance's mother into the elevator with him so she could count the boxes downstairs and they forced her, a 62-year old woman, to go all the way down the stairs instead. Emotions were already heightened due to the completely unprofessional behavior from Marco, including profanities and insults being thrown at my fiance's mother as well. They continued to refuse to take the boxes and argued viciously with my fiance and her mother that it got to the point where they were worried that Marco and Aldo would do something to harm then and my fiance had to threaten to call the police on the movers since they were being hostile. Took from 9:30am to 6:00pm to arrive. Around 6pm, the movers finally arrived at the NY address, and since I was already in CT packing my car and jamming it full with stuff as well as having the two large dogs and my fiance. Marco started an argument right off the bat with my friend because he demanded a tip up front before even unloading the truck in NY. After saying we would give a tip at the end of the service, Marco and Aldo started to carelessly throw the furniture and boxes around, stacking a lot of it up outside and only bringing a few things inside the house. They slammed my computer chair against the walls after it was brought in and it was thrown into a random room, thankfully it didn't get damaged. However they did throw a 200 dollar lamp into the room, which broke the top piece off so now the shade doesn't stay connected to it. They also carelessly jammed our Queen-Size bed into the bedroom, which damaged the legs of it and bent them. They also left our 3500 dollar couch outside leaning up against a tree, as opposed to bringing it inside like they are supposed to. Thankfully it didn't rain that day or the couch would have been absolutely ruined. They also carelessly piled the rest of our items and boxes outside the house and my friend wound up bringing a lot of the stuff inside as best he could on his own. The entire time they were at the NY address, they were arguing with my friend and Marco yelled at Aldo and told him not to listen to my friend who was letting them know where to leave the furniture and other stuff. Read More

Stephen Stueber

2022-10-09

The movers that came (Marco in the Black Shirt and Eldo/Aldo in the red shirt) started off by having an issue with the furniture and amount of boxes that we had enlisted them to move, stating that they were only supposed to move 30 boxes and some furniture, as opposed to 34 boxes and all of the furniture. This was most likely a miscommunication with their bosses, since they never received the aforementioned UPDATED item list. After getting into argument after argument with my fiance and her mother back-and-forth (with expletives included) over the moving list, the lead mover, Marco, refused to take the extra boxes and furniture. However, the helper, Aldo/Eldo, understood that we had updated the list and took it all himself while Marco refused to and just said "Bye-Bye" to my fiance's mother and left the apartment building for the truck. My fiance's mother decided to go downstairs to the truck (the CT address was a third floor apartment) so that she could count the boxes herself, and make sure that they were trying to get more money out of us (as they told my fiance that she would have to pay for the extra boxes up front). Marco refused to let my fiance's mother into the elevator with him so she could count the boxes downstairs and they forced her, a 62-year old woman, to go all the way down the stairs instead. Emotions were already heightened due to the completely unprofessional behavior from Marco, including profanities and insults being thrown at my fiance's mother as well. They continued to refuse to take the boxes and argued viciously with my fiance and her mother that it got to the point where they were worried that Marco and Aldo would do something to harm then and my fiance had to threaten to call the police on the movers since they were being hostile. Took from 9:30am to 6:00pm to arrive. Around 6pm, the movers finally arrived at the NY address, and since I was already in CT packing my car and jamming it full with stuff as well as having the two large dogs and my fiance. Marco started an argument right off the bat with my friend because he demanded a tip up front before even unloading the truck in NY. After saying we would give a tip at the end of the service, Marco and Aldo started to carelessly throw the furniture and boxes around, stacking a lot of it up outside and only bringing a few things inside the house. They slammed my computer chair against the walls after it was brought in and it was thrown into a random room, thankfully it didn't get damaged. However they did throw a 200 dollar lamp into the room, which broke the top piece off so now the shade doesn't stay connected to it. They also carelessly jammed our Queen-Size bed into the bedroom, which damaged the legs of it and bent them. They also left our 3500 dollar couch outside leaning up against a tree, as opposed to bringing it inside like they are supposed to. Thankfully it didn't rain that day or the couch would have been absolutely ruined. They also carelessly piled the rest of our items and boxes outside the house and my friend wound up bringing a lot of the stuff inside as best he could on his own. The entire time they were at the NY address, they were arguing with my friend and Marco yelled at Aldo and told him not to listen to my friend who was letting them know where to leave the furniture and other stuff. Read More

Stephen Stueber

2022-10-09

The movers that came (Marco in the Black Shirt and Eldo/Aldo in the red shirt) started off by having an issue with the furniture and amount of boxes that we had enlisted them to move, stating that they were only supposed to move 30 boxes and some furniture, as opposed to 34 boxes and all of the furniture. This was most likely a miscommunication with their bosses, since they never received the aforementioned UPDATED item list. After getting into argument after argument with my fiance and her mother back-and-forth (with expletives included) over the moving list, the lead mover, Marco, refused to take the extra boxes and furniture. However, the helper, Aldo/Eldo, understood that we had updated the list and took it all himself while Marco refused to and just said "Bye-Bye" to my fiance's mother and left the apartment building for the truck. My fiance's mother decided to go downstairs to the truck (the CT address was a third floor apartment) so that she could count the boxes herself, and make sure that they were trying to get more money out of us (as they told my fiance that she would have to pay for the extra boxes up front). Marco refused to let my fiance's mother into the elevator with him so she could count the boxes downstairs and they forced her, a 62-year old woman, to go all the way down the stairs instead. Emotions were already heightened due to the completely unprofessional behavior from Marco, including profanities and insults being thrown at my fiance's mother as well. They continued to refuse to take the boxes and argued viciously with my fiance and her mother that it got to the point where they were worried that Marco and Aldo would do something to harm then and my fiance had to threaten to call the police on the movers since they were being hostile. Took from 9:30am to 6:00pm to arrive. Around 6pm, the movers finally arrived at the NY address, and since I was already in CT packing my car and jamming it full with stuff as well as having the two large dogs and my fiance. Marco started an argument right off the bat with my friend because he demanded a tip up front before even unloading the truck in NY. After saying we would give a tip at the end of the service, Marco and Aldo started to carelessly throw the furniture and boxes around, stacking a lot of it up outside and only bringing a few things inside the house. They slammed my computer chair against the walls after it was brought in and it was thrown into a random room, thankfully it didn't get damaged. However they did throw a 200 dollar lamp into the room, which broke the top piece off so now the shade doesn't stay connected to it. They also carelessly jammed our Queen-Size bed into the bedroom, which damaged the legs of it and bent them. They also left our 3500 dollar couch outside leaning up against a tree, as opposed to bringing it inside like they are supposed to. Thankfully it didn't rain that day or the couch would have been absolutely ruined. They also carelessly piled the rest of our items and boxes outside the house and my friend wound up bringing a lot of the stuff inside as best he could on his own. The entire time they were at the NY address, they were arguing with my friend and Marco yelled at Aldo and told him not to listen to my friend who was letting them know where to leave the furniture and other stuff. Read More

Stephen Stueber

2022-10-09

The movers that came (Marco in the Black Shirt and Eldo/Aldo in the red shirt) started off by having an issue with the furniture and amount of boxes that we had enlisted them to move, stating that they were only supposed to move 30 boxes and some furniture, as opposed to 34 boxes and all of the furniture. This was most likely a miscommunication with their bosses, since they never received the aforementioned UPDATED item list. After getting into argument after argument with my fiance and her mother back-and-forth (with expletives included) over the moving list, the lead mover, Marco, refused to take the extra boxes and furniture. However, the helper, Aldo/Eldo, understood that we had updated the list and took it all himself while Marco refused to and just said "Bye-Bye" to my fiance's mother and left the apartment building for the truck. My fiance's mother decided to go downstairs to the truck (the CT address was a third floor apartment) so that she could count the boxes herself, and make sure that they were trying to get more money out of us (as they told my fiance that she would have to pay for the extra boxes up front). Marco refused to let my fiance's mother into the elevator with him so she could count the boxes downstairs and they forced her, a 62-year old woman, to go all the way down the stairs instead. Emotions were already heightened due to the completely unprofessional behavior from Marco, including profanities and insults being thrown at my fiance's mother as well. They continued to refuse to take the boxes and argued viciously with my fiance and her mother that it got to the point where they were worried that Marco and Aldo would do something to harm then and my fiance had to threaten to call the police on the movers since they were being hostile. Took from 9:30am to 6:00pm to arrive. Around 6pm, the movers finally arrived at the NY address, and since I was already in CT packing my car and jamming it full with stuff as well as having the two large dogs and my fiance. Marco started an argument right off the bat with my friend because he demanded a tip up front before even unloading the truck in NY. After saying we would give a tip at the end of the service, Marco and Aldo started to carelessly throw the furniture and boxes around, stacking a lot of it up outside and only bringing a few things inside the house. They slammed my computer chair against the walls after it was brought in and it was thrown into a random room, thankfully it didn't get damaged. However they did throw a 200 dollar lamp into the room, which broke the top piece off so now the shade doesn't stay connected to it. They also carelessly jammed our Queen-Size bed into the bedroom, which damaged the legs of it and bent them. They also left our 3500 dollar couch outside leaning up against a tree, as opposed to bringing it inside like they are supposed to. Thankfully it didn't rain that day or the couch would have been absolutely ruined. They also carelessly piled the rest of our items and boxes outside the house and my friend wound up bringing a lot of the stuff inside as best he could on his own. The entire time they were at the NY address, they were arguing with my friend and Marco yelled at Aldo and told him not to listen to my friend who was letting them know where to leave the furniture and other stuff. Read More

Stephen Stueber

2022-10-09

The movers that came (Marco in the Black Shirt and Eldo/Aldo in the red shirt) started off by having an issue with the furniture and amount of boxes that we had enlisted them to move, stating that they were only supposed to move 30 boxes and some furniture, as opposed to 34 boxes and all of the furniture. This was most likely a miscommunication with their bosses, since they never received the aforementioned UPDATED item list. After getting into argument after argument with my fiance and her mother back-and-forth (with expletives included) over the moving list, the lead mover, Marco, refused to take the extra boxes and furniture. However, the helper, Aldo/Eldo, understood that we had updated the list and took it all himself while Marco refused to and just said "Bye-Bye" to my fiance's mother and left the apartment building for the truck. My fiance's mother decided to go downstairs to the truck (the CT address was a third floor apartment) so that she could count the boxes herself, and make sure that they were trying to get more money out of us (as they told my fiance that she would have to pay for the extra boxes up front). Marco refused to let my fiance's mother into the elevator with him so she could count the boxes downstairs and they forced her, a 62-year old woman, to go all the way down the stairs instead. Emotions were already heightened due to the completely unprofessional behavior from Marco, including profanities and insults being thrown at my fiance's mother as well. They continued to refuse to take the boxes and argued viciously with my fiance and her mother that it got to the point where they were worried that Marco and Aldo would do something to harm then and my fiance had to threaten to call the police on the movers since they were being hostile. Took from 9:30am to 6:00pm to arrive. Around 6pm, the movers finally arrived at the NY address, and since I was already in CT packing my car and jamming it full with stuff as well as having the two large dogs and my fiance. Marco started an argument right off the bat with my friend because he demanded a tip up front before even unloading the truck in NY. After saying we would give a tip at the end of the service, Marco and Aldo started to carelessly throw the furniture and boxes around, stacking a lot of it up outside and only bringing a few things inside the house. They slammed my computer chair against the walls after it was brought in and it was thrown into a random room, thankfully it didn't get damaged. However they did throw a 200 dollar lamp into the room, which broke the top piece off so now the shade doesn't stay connected to it. They also carelessly jammed our Queen-Size bed into the bedroom, which damaged the legs of it and bent them. They also left our 3500 dollar couch outside leaning up against a tree, as opposed to bringing it inside like they are supposed to. Thankfully it didn't rain that day or the couch would have been absolutely ruined. They also carelessly piled the rest of our items and boxes outside the house and my friend wound up bringing a lot of the stuff inside as best he could on his own. The entire time they were at the NY address, they were arguing with my friend and Marco yelled at Aldo and told him not to listen to my friend who was letting them know where to leave the furniture and other stuff. Read More

Stephen Stueber

2022-10-09

The movers that came (Marco in the Black Shirt and Eldo/Aldo in the red shirt) started off by having an issue with the furniture and amount of boxes that we had enlisted them to move, stating that they were only supposed to move 30 boxes and some furniture, as opposed to 34 boxes and all of the furniture. This was most likely a miscommunication with their bosses, since they never received the aforementioned UPDATED item list. After getting into argument after argument with my fiance and her mother back-and-forth (with expletives included) over the moving list, the lead mover, Marco, refused to take the extra boxes and furniture. However, the helper, Aldo/Eldo, understood that we had updated the list and took it all himself while Marco refused to and just said "Bye-Bye" to my fiance's mother and left the apartment building for the truck. My fiance's mother decided to go downstairs to the truck (the CT address was a third floor apartment) so that she could count the boxes herself, and make sure that they were trying to get more money out of us (as they told my fiance that she would have to pay for the extra boxes up front). Marco refused to let my fiance's mother into the elevator with him so she could count the boxes downstairs and they forced her, a 62-year old woman, to go all the way down the stairs instead. Emotions were already heightened due to the completely unprofessional behavior from Marco, including profanities and insults being thrown at my fiance's mother as well. They continued to refuse to take the boxes and argued viciously with my fiance and her mother that it got to the point where they were worried that Marco and Aldo would do something to harm then and my fiance had to threaten to call the police on the movers since they were being hostile. Took from 9:30am to 6:00pm to arrive. Around 6pm, the movers finally arrived at the NY address, and since I was already in CT packing my car and jamming it full with stuff as well as having the two large dogs and my fiance. Marco started an argument right off the bat with my friend because he demanded a tip up front before even unloading the truck in NY. After saying we would give a tip at the end of the service, Marco and Aldo started to carelessly throw the furniture and boxes around, stacking a lot of it up outside and only bringing a few things inside the house. They slammed my computer chair against the walls after it was brought in and it was thrown into a random room, thankfully it didn't get damaged. However they did throw a 200 dollar lamp into the room, which broke the top piece off so now the shade doesn't stay connected to it. They also carelessly jammed our Queen-Size bed into the bedroom, which damaged the legs of it and bent them. They also left our 3500 dollar couch outside leaning up against a tree, as opposed to bringing it inside like they are supposed to. Thankfully it didn't rain that day or the couch would have been absolutely ruined. They also carelessly piled the rest of our items and boxes outside the house and my friend wound up bringing a lot of the stuff inside as best he could on his own. The entire time they were at the NY address, they were arguing with my friend and Marco yelled at Aldo and told him not to listen to my friend who was letting them know where to leave the furniture and other stuff. Read More

Charles M.

Santa Monica, CA

2022-09-22

DO NOT USE THIS COMPANY Notice most of the 5 star reviews seem very fake, written by someone from their company. Horrible experience the whole way through. On the move out the movers claimed there was "extra stuff" even though we only used 20/44 boxes and 3/5 wardrobes we prepaid for. They told me they could not tell their boss about the "extras" and "give us more cash". I didn't do that, company tried to charge me $540 extra even though I already overpaid for the volume. I went to give 3 guys a $400 tip for a 3 hour move and they got very aggressive saying I needed to give them $650 started yelling at me. they were very unhappy w their $135 tip each for 3 hours of work (only half the move as this was a long distance move). They were very threatening and claimed I owed them $250 + a $400 tip Notice the other reviews where they consistently have the crew try to scam people by saying "we won't tell the company about extra stuff, just give us extra cash". They broke our large bureau, a dining room chair, my bicycle, and damaged our TV. Spent 40 minutes on the phone getting them to remove the extra charge even though they AGREED I had paid for way more volume than they actually used for us. The craziest thing is we did the math together on the cubic footage paid for and he AGREED that I had paid for extra volume than what I actually used. The salesman also started threatening me that they would "put my stuff in storage" or "they might leave your stuff on the street" if I didn't pay the extra money. He finally relented bc I wouldn't give up for 40 minutes on the phone w him and he removed the fraudulent charge. Absolutely horrendous Experience, fraudulent charges, bullying, aggression from the movers, and they damaged numerous valuable items. Moving is always tough and I know it's not going to be an amazing experience but this company was abjectly horrible. Do not use this company! And good luck w your move. Read More

Charles M.

Santa Monica, CA

2022-09-22

DO NOT USE THIS COMPANY Notice most of the 5 star reviews seem very fake, written by someone from their company. Horrible experience the whole way through. On the move out the movers claimed there was "extra stuff" even though we only used 20/44 boxes and 3/5 wardrobes we prepaid for. They told me they could not tell their boss about the "extras" and "give us more cash". I didn't do that, company tried to charge me $540 extra even though I already overpaid for the volume. I went to give 3 guys a $400 tip for a 3 hour move and they got very aggressive saying I needed to give them $650 started yelling at me. they were very unhappy w their $135 tip each for 3 hours of work (only half the move as this was a long distance move). They were very threatening and claimed I owed them $250 + a $400 tip Notice the other reviews where they consistently have the crew try to scam people by saying "we won't tell the company about extra stuff, just give us extra cash". They broke our large bureau, a dining room chair, my bicycle, and damaged our TV. Spent 40 minutes on the phone getting them to remove the extra charge even though they AGREED I had paid for way more volume than they actually used for us. The craziest thing is we did the math together on the cubic footage paid for and he AGREED that I had paid for extra volume than what I actually used. The salesman also started threatening me that they would "put my stuff in storage" or "they might leave your stuff on the street" if I didn't pay the extra money. He finally relented bc I wouldn't give up for 40 minutes on the phone w him and he removed the fraudulent charge. Absolutely horrendous Experience, fraudulent charges, bullying, aggression from the movers, and they damaged numerous valuable items. Moving is always tough and I know it's not going to be an amazing experience but this company was abjectly horrible. Do not use this company! And good luck w your move. Read More

Charles M.

Santa Monica, CA

2022-09-22

DO NOT USE THIS COMPANY Notice most of the 5 star reviews seem very fake, written by someone from their company. Horrible experience the whole way through. On the move out the movers claimed there was "extra stuff" even though we only used 20/44 boxes and 3/5 wardrobes we prepaid for. They told me they could not tell their boss about the "extras" and "give us more cash". I didn't do that, company tried to charge me $540 extra even though I already overpaid for the volume. I went to give 3 guys a $400 tip for a 3 hour move and they got very aggressive saying I needed to give them $650 started yelling at me. they were very unhappy w their $135 tip each for 3 hours of work (only half the move as this was a long distance move). They were very threatening and claimed I owed them $250 + a $400 tip Notice the other reviews where they consistently have the crew try to scam people by saying "we won't tell the company about extra stuff, just give us extra cash". They broke our large bureau, a dining room chair, my bicycle, and damaged our TV. Spent 40 minutes on the phone getting them to remove the extra charge even though they AGREED I had paid for way more volume than they actually used for us. The craziest thing is we did the math together on the cubic footage paid for and he AGREED that I had paid for extra volume than what I actually used. The salesman also started threatening me that they would "put my stuff in storage" or "they might leave your stuff on the street" if I didn't pay the extra money. He finally relented bc I wouldn't give up for 40 minutes on the phone w him and he removed the fraudulent charge. Absolutely horrendous Experience, fraudulent charges, bullying, aggression from the movers, and they damaged numerous valuable items. Moving is always tough and I know it's not going to be an amazing experience but this company was abjectly horrible. Do not use this company! And good luck w your move. Read More

Charles M.

Santa Monica, CA

2022-09-22

DO NOT USE THIS COMPANY Notice most of the 5 star reviews seem very fake, written by someone from their company. Horrible experience the whole way through. On the move out the movers claimed there was "extra stuff" even though we only used 20/44 boxes and 3/5 wardrobes we prepaid for. They told me they could not tell their boss about the "extras" and "give us more cash". I didn't do that, company tried to charge me $540 extra even though I already overpaid for the volume. I went to give 3 guys a $400 tip for a 3 hour move and they got very aggressive saying I needed to give them $650 started yelling at me. they were very unhappy w their $135 tip each for 3 hours of work (only half the move as this was a long distance move). They were very threatening and claimed I owed them $250 + a $400 tip Notice the other reviews where they consistently have the crew try to scam people by saying "we won't tell the company about extra stuff, just give us extra cash". They broke our large bureau, a dining room chair, my bicycle, and damaged our TV. Spent 40 minutes on the phone getting them to remove the extra charge even though they AGREED I had paid for way more volume than they actually used for us. The craziest thing is we did the math together on the cubic footage paid for and he AGREED that I had paid for extra volume than what I actually used. The salesman also started threatening me that they would "put my stuff in storage" or "they might leave your stuff on the street" if I didn't pay the extra money. He finally relented bc I wouldn't give up for 40 minutes on the phone w him and he removed the fraudulent charge. Absolutely horrendous Experience, fraudulent charges, bullying, aggression from the movers, and they damaged numerous valuable items. Moving is always tough and I know it's not going to be an amazing experience but this company was abjectly horrible. Do not use this company! And good luck w your move. Read More

Maggie A

2022-09-16

Best moving experience to date!!! Fast & meticulous team made for a stress free move this past Wednesday. I have used Dumbo several times in the last couple of years and their service has always been great but this last move was TOP NOTCH service. Best duo assigned for my move. I booked the 4 hrs - 2 movers and a truck option a day before my move and the quoting process with Andrew was fast & easy. On day of the move, the 2 movers who came on site were on time and very professional. Worked as a well coordinated team, working fast to ensure we finished within time window & avoid the extra charge for extra hours beyond time allotted. They handled all my furnishings & house with care throughout the move in process & even helped with assembly of beds. Thanks again Dumbo team. Will definitely use you again and recommend friends + family. Read More

Maggie A

2022-09-16

Best moving experience to date!!! Fast & meticulous team made for a stress free move this past Wednesday. I have used Dumbo several times in the last couple of years and their service has always been great but this last move was TOP NOTCH service. Best duo assigned for my move. I booked the 4 hrs - 2 movers and a truck option a day before my move and the quoting process with Andrew was fast & easy. On day of the move, the 2 movers who came on site were on time and very professional. Worked as a well coordinated team, working fast to ensure we finished within time window & avoid the extra charge for extra hours beyond time allotted. They handled all my furnishings & house with care throughout the move in process & even helped with assembly of beds. Thanks again Dumbo team. Will definitely use you again and recommend friends + family. Read More

Maggie A

2022-09-16

Best moving experience to date!!! Fast & meticulous team made for a stress free move this past Wednesday. I have used Dumbo several times in the last couple of years and their service has always been great but this last move was TOP NOTCH service. Best duo assigned for my move. I booked the 4 hrs - 2 movers and a truck option a day before my move and the quoting process with Andrew was fast & easy. On day of the move, the 2 movers who came on site were on time and very professional. Worked as a well coordinated team, working fast to ensure we finished within time window & avoid the extra charge for extra hours beyond time allotted. They handled all my furnishings & house with care throughout the move in process & even helped with assembly of beds. Thanks again Dumbo team. Will definitely use you again and recommend friends + family. Read More

Amanda S.

Brooklyn, NY

2022-09-13

The only reason they get two stars is for their movers. Not for their company management. Pick up - miscommunicated. They told me they'd arrive between 12-1pm They told the movers to arrive between 11-12. Then had the audacity to get mad at me when I wasn't there. The movers were kind and laughed when we compared text messages. Flags specifically for Sasha who was in charge of both moves and still screwed it up. And brad his manager who refused to acknowledge the "pick up time" document sent several times. Drop off The window time frame for the full payment was 8-10 from their pick up location based on multiple confirmation emails I receive a text message 8 min before they're arrive. It was the first time I heard from them on a confirmed window time frame. They never contacted me the day before through text,calls or emails. The number of contracts conflicted with when they were delivering. They are lazy communicators, lazy automated process and I do not trust them to validate anything I told them I would need 1 hr as I had to travel from my place of living. They proceeded to charge me 200 dollars because of their poor communication and management. I will never use them and I'll make sure to actively tell people moving not to use them. Read More

Pretty Ro

2022-07-26

The team lead came into my house adding more money to HIS pocket before he lifted anything. Knowing that people making long distance trips are going against the clock he instantly adds a $500 tip. When he saw that we would give that amount he added an extra $700 to fill the truck. I called the company on his word I had to add $1609 for the 10 tubs. They didn’t have enough people to help. My husband helped the entire time. Nothing was taken into account for his labor. We cut the stairs from three flights to one flight using our back entrance because he told us we counted the stairs incorrectly. He was leaving things we said take. Things I know that was put on the truck came up missing. Don’t deal with these people. I do long distance moves every two years and I’ve NEVER encountered anything like this guy before. I will never use this company ever again for personal use or business. Read More

Lydia Cap

2022-07-16

Hired because they gave us a decent rate compared to most movers. Immediately increased the price by $400 when they saw the furniture, even though we had given detailed descriptions of what everything was and had their prior agreement in writing. To top it off, my linen headboard is covered with dirt that won't come out and the movers broken down a $500 wardrobe into pieces with the promise they would reassemble it - it's now precariously leaning in the corner of my living room with the doors screwed on upside-down, propped up with boxes of books because if you literally breathe on it the wrong way it will collapse. They offered $50 to help replace it (????) or to send the exact same team out a month later to fix it........ 0/10 do not recommend. Spend the extra money to get a professional team and save on the frustration. Read More

Lydia Cap

2022-07-16

Hired because they gave us a decent rate compared to most movers. Immediately increased the price by $400 when they saw the furniture, even though we had given detailed descriptions of what everything was and had their prior agreement in writing. To top it off, my linen headboard is covered with dirt that won't come out and the movers broken down a $500 wardrobe into pieces with the promise they would reassemble it - it's now precariously leaning in the corner of my living room with the doors screwed on upside-down, propped up with boxes of books because if you literally breathe on it the wrong way it will collapse. They offered $50 to help replace it (????) or to send the exact same team out a month later to fix it........ 0/10 do not recommend. Spend the extra money to get a professional team and save on the frustration. Read More

Lydia Cap

2022-07-16

Hired because they gave us a decent rate compared to most movers. Immediately increased the price by $400 when they saw the furniture, even though we had given detailed descriptions of what everything was and had their prior agreement in writing. To top it off, my linen headboard is covered with dirt that won't come out and the movers broken down a $500 wardrobe into pieces with the promise they would reassemble it - it's now precariously leaning in the corner of my living room with the doors screwed on upside-down, propped up with boxes of books because if you literally breathe on it the wrong way it will collapse. They offered $50 to help replace it (????) or to send the exact same team out a month later to fix it........ 0/10 do not recommend. Spend the extra money to get a professional team and save on the frustration. Read More

Lydia Cap

2022-07-16

Hired because they gave us a decent rate compared to most movers. Immediately increased the price by $400 when they saw the furniture, even though we had given detailed descriptions of what everything was and had their prior agreement in writing. To top it off, my linen headboard is covered with dirt that won't come out and the movers broken down a $500 wardrobe into pieces with the promise they would reassemble it - it's now precariously leaning in the corner of my living room with the doors screwed on upside-down, propped up with boxes of books because if you literally breathe on it the wrong way it will collapse. They offered $50 to help replace it (????) or to send the exact same team out a month later to fix it........ 0/10 do not recommend. Spend the extra money to get a professional team and save on the frustration. Read More

Lydia Cap

2022-07-16

Hired because they gave us a decent rate compared to most movers. Immediately increased the price by $400 when they saw the furniture, even though we had given detailed descriptions of what everything was and had their prior agreement in writing. To top it off, my linen headboard is covered with dirt that won't come out and the movers broken down a $500 wardrobe into pieces with the promise they would reassemble it - it's now precariously leaning in the corner of my living room with the doors screwed on upside-down, propped up with boxes of books because if you literally breathe on it the wrong way it will collapse. They offered $50 to help replace it (????) or to send the exact same team out a month later to fix it........ 0/10 do not recommend. Spend the extra money to get a professional team and save on the frustration. Read More

Lydia Cap

2022-07-16

Hired because they gave us a decent rate compared to most movers. Immediately increased the price by $400 when they saw the furniture, even though we had given detailed descriptions of what everything was and had their prior agreement in writing. To top it off, my linen headboard is covered with dirt that won't come out and the movers broken down a $500 wardrobe into pieces with the promise they would reassemble it - it's now precariously leaning in the corner of my living room with the doors screwed on upside-down, propped up with boxes of books because if you literally breathe on it the wrong way it will collapse. They offered $50 to help replace it (????) or to send the exact same team out a month later to fix it........ 0/10 do not recommend. Spend the extra money to get a professional team and save on the frustration. Read More

Jaron Marshall

2022-06-20

I've moved many times in my life, and this was not the most pleasant. I will say, the team works quickly and were very friendly. BUT... I have a tv that I have owned for a few years now, and it has gone through a few moves, been protected perfectly fine, and has been in great condition. Until now. I paid an additional fee for a tv box that would fit my 75" comfortably and securely. When they arrived, the tv box was not the correct size, so they stood the tv on its side in the box with minimal protection. It is clear that they were not prepared for this move, nor had the proper materials to keep my items safe. I shouldn't have to be concerned with my items being damaged this badly for such a short move. Now, a few days after my move, I go to set up my tv and the entire left side of the screen is yellow/dead. This TV cost me ~$3,500. Their compensation? $100... Absolutely unacceptable. Will not be recommending this service to any of my network. Read More

Jaron Marshall

2022-06-20

I've moved many times in my life, and this was not the most pleasant. I will say, the team works quickly and were very friendly. BUT... I have a tv that I have owned for a few years now, and it has gone through a few moves, been protected perfectly fine, and has been in great condition. Until now. I paid an additional fee for a tv box that would fit my 75" comfortably and securely. When they arrived, the tv box was not the correct size, so they stood the tv on its side in the box with minimal protection. It is clear that they were not prepared for this move, nor had the proper materials to keep my items safe. I shouldn't have to be concerned with my items being damaged this badly for such a short move. Now, a few days after my move, I go to set up my tv and the entire left side of the screen is yellow/dead. This TV cost me ~$3,500. Their compensation? $100... Absolutely unacceptable. Will not be recommending this service to any of my network. Read More

Foodie R.

Englishtown, NJ

2022-06-16

Had no choice but give it a 1 star but deserves -ZERO. After doing my research this company is who I chose. Contacted, multiple emails and calls, paid deposit and confirmed contract in advance for my move. Paid the full balance as requested the day before. Less 10 hrs prior to the scheduled 9-12pm contracted arrival time the owner Dan calls and says he needs to move my scheduled 9-12 window to 1-4pm. Told him I absolutely can not because I sold my house, the walk through was that afternoon after my 9-12 window followed by attorney office closing. Plus I had to secure in advance my new apt elevator for the movers for use and be added to there schedule because it was month end as well as Memorial Day weekend and lots of move in/move outs happening and the elevator was only available till 5pm. Btw move finished after 5pm. After arguing and screaming and crying with no concern as to the position I was being put in and no explanation other than he has no choice he ended it with either you take the new time slot or he was gonna refund me and cancel me all together. How do you say or do that to someone so carelessly on a closing date, holiday weekend and him breaking his and mine previously signed and agreed contract less that 10 hrs prior? When u say poor business and ethics it puts it mildly.I had to pay my attorney to cancel and reschedule my closing, no walk through, new buyers also had to pay and reschedule there attorney and also move there movers but because it was them cancelling or changing the new owners got a penalty charged to them by there movers. so not only is the office incompetent but the owner Dan is heartless, not willing to understand nor sympathetic to what he did to his customer and all parties involved that day, showed poor business ethics, poor customer service and now a liar by not making this right as he clearly promised and to refund me a discount for all the inconvenience and additional monies I had to lay out to my attorney for moving my closing and the trickle effect not only to me but to the new owners and attorneys. As of todays credit card statement he took full payment and has not to date made this right as promised with a discounted refund. Stay away‼ Read More

Chris Crowe

2022-06-05

I used Dumbo to move from my house to my apartment and couldn’t be happier with my experience. I have never moved out of a house before so I wasn’t sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassemble Read More

Chris Crowe

2022-06-05

I used Dumbo to move from my house to my apartment and couldn’t be happier with my experience. I have never moved out of a house before so I wasn’t sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassemble Read More

Chris Crowe

2022-06-05

I used Dumbo to move from my house to my apartment and couldn’t be happier with my experience. I have never moved out of a house before so I wasn’t sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassemble Read More

Chris Crowe

2022-06-05

I used Dumbo to move from my house to my apartment and couldn’t be happier with my experience. I have never moved out of a house before so I wasn’t sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassemble Read More

Chris Crowe

2022-06-05

I used Dumbo to move from my house to my apartment and couldn’t be happier with my experience. I have never moved out of a house before so I wasn’t sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassemble Read More

Chris Crowe

2022-06-05

I used Dumbo to move from my house to my apartment and couldn’t be happier with my experience. I have never moved out of a house before so I wasn’t sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassemble Read More

Chris Crowe

2022-06-05

I used Dumbo to move from my house to my apartment and couldn’t be happier with my experience. I have never moved out of a house before so I wasn’t sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassemble Read More

Chris C.

Absecon, NJ

2022-06-05

I used Dumbo to move from my house to my apartment and couldn't be happier with my experience. I have never moved out of a house before so I wasn't sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassembled it all perfectly. They moved everything where we wanted in the new place. They were positive, upbeat, and even comical throughout the entire move and even offered to share their lunch with us. We will be moving into another home and when we do, we'll be sure to use dumbo moving and request Armin, Richy, and Angel. Thanks again guys, you were great! Read More

Chris C.

Absecon, NJ

2022-06-05

I used Dumbo to move from my house to my apartment and couldn't be happier with my experience. I have never moved out of a house before so I wasn't sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassembled it all perfectly. They moved everything where we wanted in the new place. They were positive, upbeat, and even comical throughout the entire move and even offered to share their lunch with us. We will be moving into another home and when we do, we'll be sure to use dumbo moving and request Armin, Richy, and Angel. Thanks again guys, you were great! Read More

Chris C.

Absecon, NJ

2022-06-05

I used Dumbo to move from my house to my apartment and couldn't be happier with my experience. I have never moved out of a house before so I wasn't sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassembled it all perfectly. They moved everything where we wanted in the new place. They were positive, upbeat, and even comical throughout the entire move and even offered to share their lunch with us. We will be moving into another home and when we do, we'll be sure to use dumbo moving and request Armin, Richy, and Angel. Thanks again guys, you were great! Read More

Chris C.

Absecon, NJ

2022-06-05

I used Dumbo to move from my house to my apartment and couldn't be happier with my experience. I have never moved out of a house before so I wasn't sure how difficult it was going to be. Armin, Richy, and Angel were my movers and they made it very easy. When I gave the dispatcher my initial amount of items I estimated and was given a very low quote. When they get to your home and start putting your things on the truck you start to realize how many things you actually missed. They offer the option to add items as they are packing which is great (at a cost of course but the price was reasonable). All said and done, I filled their 2,000 cubic truck to the brim and their price was roughly 2200 without tip. I had an 80 inch tv, two bedroom sets, a living room set, about 50 totes and 50 boxes, and plenty of other miscellaneous items. I considered their price very reasonable considering the quantity of items I had to move and the amount of time these guys put in. They dissembled all of my furniture, covered it carefully, moved it safely, and reassembled it all perfectly. They moved everything where we wanted in the new place. They were positive, upbeat, and even comical throughout the entire move and even offered to share their lunch with us. We will be moving into another home and when we do, we'll be sure to use dumbo moving and request Armin, Richy, and Angel. Thanks again guys, you were great! Read More

Erika Zepeda

2022-05-31

I scheduled a move yesterday from a third floor walk up to a first floor building. The movers insisted that there was an extra charge for the stairs despite it having been noted (and charged) in my receipt. He then said that they’d forgive the extra cost if I tipped them $100. Which sounded like a scam, and was also just dumb because they were going to be tipped that anyways (and they were). They didn’t break any of my dishes which was a relief, but they did mess up some of my boxes, and they also left my mattress on the sidewalk for about 10 minutes while they grabbed other things. They also smoked in the van, despite me telling them I had asthma. At least they rolled the windows down? Anyways, would not recommend them. I used Piece of Cake last time and it was a higher quote ($100 dollar difference), but I guess you get what you pay for. Read More

Lisa L.

Kings Park, NY

2022-04-16

Shota did a wonderful job and I could not be happier! He was very communicative leading up to and throughout the move. He and his partner took great care of my things, were very nice to my dad and I, and were also unbelievably fast. I was moving from the top floor of a walk up and I couldn't believe how quickly they could maneuver those stairs, and flawlessly nonetheless! Moving, as anyone could tell you, is one of the more stressful things you can do, but Shota really made my day a lot better by starting off my morning on the best note possible. I have moved with Dumbo multiple times, each time has been great, but each time better than the last. I will definitely continue to return to Dumbo for my future needs as well! Read More

Joli G.

Brooklyn, NY

2022-04-14

STAY AWAY FROM THIS COMPANY. My Significant Other contacted D.M.S. to pick up a Baby Grand Piano. He reserved the pick up time for 8:30-9:30 am. Sasha booked the appointment. Sasha told him to PAY $750 upfront to reserve the pickup. He paid the fee. However, my S.O. received a text message from D.M.S. confirming a time he didn't reserve. We called the company about this discrepancy. The two men who we spoke to had the audacity to say " this is the pick up time we have available ". How dare they tell us the time they will pick up the Piano! He paid for a reserved time and PAID! The 2 men who we spoke to ; didn't apologize for the discrepancy. They put the blame on my S.O. We called twice. One man had us on hold for a long time and hung up on us. The second man did the same. In total, we were on hold for almost 1 hour! He contacted the bank for a refund. But the charge was pending. So, he couldn't get a refund. He had to wait until the service was render and the charge was posted. We called D.M.S. 3 times. The third time, ALAN B. answered the call. Alan was PROFESSIONAL and UNDERSTANDING. ALAN acknowledged Sasha made a mistake and immediately proceeded to refund my S.O. money. If you do business with this company. Ask for ALAN B, he seems to be the only COMPETENT person! Read More

Joli G.

Brooklyn, NY

2022-04-14

STAY AWAY FROM THIS COMPANY. My Significant Other contacted D.M.S. to pick up a Baby Grand Piano. He reserved the pick up time for 8:30-9:30 am. Sasha booked the appointment. Sasha told him to PAY $750 upfront to reserve the pickup. He paid the fee. However, my S.O. received a text message from D.M.S. confirming a time he didn't reserve. We called the company about this discrepancy. The two men who we spoke to had the audacity to say " this is the pick up time we have available ". How dare they tell us the time they will pick up the Piano! He paid for a reserved time and PAID! The 2 men who we spoke to ; didn't apologize for the discrepancy. They put the blame on my S.O. We called twice. One man had us on hold for a long time and hung up on us. The second man did the same. In total, we were on hold for almost 1 hour! He contacted the bank for a refund. But the charge was pending. So, he couldn't get a refund. He had to wait until the service was render and the charge was posted. We called D.M.S. 3 times. The third time, ALAN B. answered the call. Alan was PROFESSIONAL and UNDERSTANDING. ALAN acknowledged Sasha made a mistake and immediately proceeded to refund my S.O. money. If you do business with this company. Ask for ALAN B, he seems to be the only COMPETENT person! Read More

Joel H

2022-01-31

I can't say enough good things about my recent house move with Dumbo moving. I had some fears given that last year I used another company that ripped me off and wasted my time, and I found out too late that they had terrible reviews on Yelp. With Dumbo - from the beginning, the experience with the sales was great, Matt (the manager) managed to alleviate my fears by offering fair terms, and Jay was very flexible in identifying parts of the service that were not needed in order to substantially reduce costs where was possible. They ended up with a very competitive quote. That was mostly because they sized the job properly and sent a crew that was the right size for the job (unlike other moving companies where you end up paying for an oversized crew). Then came the move. The 2 guys came (Tedor and Zurab, Truck 29), with a big smile, which they kept in spite of the extremely adverse conditions. They came while a storm warning was active. These 2 guys managed to carry all my stuff in spite of a half foot of snow, 15 degrees outside, and some snow occasionally blowing - and without ruining the building and the apartment. They even shoveled the snow to create a path for themselves. One of the things I appreciated as well is that they did not resort to what many movers often do, i.e. increasing your stress level by telling you that there's way too much stuff, that it's going to be hard to get it done on time, that it's not going to fit in the truck, or that it's going to cost extra. I've seen that on many occasions, and with Dumbo, the guys were relaxed all throughout, knew that they'll be able to handle it, did not complain, and made sure they did not add more stress that there already was. I ended up being ecstatic given how fast they accomplished the move, got rid of the few extra boxes that they brought with them, and I gave them the biggest tip I've ever given in my life. I will definitely call Dumbo again next time I need to move, and will recommend it to my friends. Read More

Joel H

2022-01-31

I can't say enough good things about my recent house move with Dumbo moving. I had some fears given that last year I used another company that ripped me off and wasted my time, and I found out too late that they had terrible reviews on Yelp. With Dumbo - from the beginning, the experience with the sales was great, Matt (the manager) managed to alleviate my fears by offering fair terms, and Jay was very flexible in identifying parts of the service that were not needed in order to substantially reduce costs where was possible. They ended up with a very competitive quote. That was mostly because they sized the job properly and sent a crew that was the right size for the job (unlike other moving companies where you end up paying for an oversized crew). Then came the move. The 2 guys came (Tedor and Zurab, Truck 29), with a big smile, which they kept in spite of the extremely adverse conditions. They came while a storm warning was active. These 2 guys managed to carry all my stuff in spite of a half foot of snow, 15 degrees outside, and some snow occasionally blowing - and without ruining the building and the apartment. They even shoveled the snow to create a path for themselves. One of the things I appreciated as well is that they did not resort to what many movers often do, i.e. increasing your stress level by telling you that there's way too much stuff, that it's going to be hard to get it done on time, that it's not going to fit in the truck, or that it's going to cost extra. I've seen that on many occasions, and with Dumbo, the guys were relaxed all throughout, knew that they'll be able to handle it, did not complain, and made sure they did not add more stress that there already was. I ended up being ecstatic given how fast they accomplished the move, got rid of the few extra boxes that they brought with them, and I gave them the biggest tip I've ever given in my life. I will definitely call Dumbo again next time I need to move, and will recommend it to my friends. Read More

Melissa Feig

2021-10-20

DO NOT HIRE. I never write reviews but I wish someone had given me this warning before I hired Dumbo. They refused to wrap my furniture, breaking thousands of dollars worth of my items. When I tried to wrap them myself, their movers yelled at me and unwrapped my items. When my items came back to me broken, their customer service could not have cared less or been ruder. They offered me a few hundred dollars to resolve over $7,000 in destroyed furniture. Not to mention they didn't offer me insurance until after my items were moved. Because my items had been stored for several months between moves, Dumbo's own movers who moved my furniture into my new apartment said they were shocked at how poorly Dumbo treated my items. Terrible service, even worse customer service. Some of the rudest individuals I have ever come into contact with, and that's saying A LOT. Spare yourself having your personal items destroyed and months of arguing with despicable people, hire literally ANYONE else. Read More

Melissa Feig

2021-10-20

DO NOT HIRE. I never write reviews but I wish someone had given me this warning before I hired Dumbo. They refused to wrap my furniture, breaking thousands of dollars worth of my items. When I tried to wrap them myself, their movers yelled at me and unwrapped my items. When my items came back to me broken, their customer service could not have cared less or been ruder. They offered me a few hundred dollars to resolve over $7,000 in destroyed furniture. Not to mention they didn't offer me insurance until after my items were moved. Because my items had been stored for several months between moves, Dumbo's own movers who moved my furniture into my new apartment said they were shocked at how poorly Dumbo treated my items. Terrible service, even worse customer service. Some of the rudest individuals I have ever come into contact with, and that's saying A LOT. Spare yourself having your personal items destroyed and months of arguing with despicable people, hire literally ANYONE else. Read More

Melissa Feig

2021-10-20

DO NOT HIRE. I never write reviews but I wish someone had given me this warning before I hired Dumbo. They refused to wrap my furniture, breaking thousands of dollars worth of my items. When I tried to wrap them myself, their movers yelled at me and unwrapped my items. When my items came back to me broken, their customer service could not have cared less or been ruder. They offered me a few hundred dollars to resolve over $7,000 in destroyed furniture. Not to mention they didn't offer me insurance until after my items were moved. Because my items had been stored for several months between moves, Dumbo's own movers who moved my furniture into my new apartment said they were shocked at how poorly Dumbo treated my items. Terrible service, even worse customer service. Some of the rudest individuals I have ever come into contact with, and that's saying A LOT. Spare yourself having your personal items destroyed and months of arguing with despicable people, hire literally ANYONE else. Read More

Ignazio L.

Midtown West, Manhattan, NY

2021-10-11

As I write this review, I'm shocked and upset that it's come to this. Dumbo movers used to be the absolute best, but I recently moved with them in Sept of '21 and the experience from the boxes to the actual move was horrendous. I assumed I was going to receive bins to move, and after calling to check on that, the rep accused me of "putting words in his mouth" and said "well at this point you need to find and pack boxes for your move tomorrow and you can't cancel or we will have to charge you". After much scouring, I was able to pull it together and find boxes to pack but then on moving day, the movers showed up, demanded a 20% cash tip before starting work on anything and broke a 1 year old $2,000 West End Table. The move was a 10 block move, so no bridges or tunnels were crossed, so I'm really confused how this could happen. When reaching out to the movers, I was told that I didn't select insurance and the best they could do was to provide $200 which was 1/10 of the table's value. What's the point of paying over $500 to move 10 blocks if you're not going to be liable for the damage your movers make?! I followed up with the company and have since been ghosted by the customer service representative handling my "case". Super unprofessional and hire at your own risk! If they break anything, they'll not be liable for it. Read More

Cheni K.

Bloomfield, NJ

2021-09-10

The owner of the company is pleasant to work with, however his employees are rude, incompetent and dishonest. The first time I moved with them the crew was wonderful. This second move has soured me on this company. The foreman of this crew was lazy, rude and abusive, demanding a huge tip before he had even moved things from the truck to the apartment. He repeatedly threatened to stop working, leave my items on the sidewalk and drive away. He had done this before when he picked up my furniture and belongings from my sister and brother. He flipped off and I filmed the gesture and sent it to Derek. He refused to set furniture where I wanted it and barricaded my stove and fridge with boxes. I need access to my medication for asthma which is now inaccessible. The foreman wouldn't even place the couch in my apartment , claiming falsely that it would not fit. He didn't even try. Finally after more than 13 phone calls to Derek they put the couch in my apartment...IT FIT! DO NOT USE THIS COMPANY. I DIDN'T PAY FOR AN ARGUMENT, BUT THAT'S WHAT I GOT (Monty Python's reference except this wasn't funny). Absolute Rubbish! Read More

Cheni K.

Bloomfield, NJ

2021-09-10

The owner of the company is pleasant to work with, however his employees are rude, incompetent and dishonest. The first time I moved with them the crew was wonderful. This second move has soured me on this company. The foreman of this crew was lazy, rude and abusive, demanding a huge tip before he had even moved things from the truck to the apartment. He repeatedly threatened to stop working, leave my items on the sidewalk and drive away. He had done this before when he picked up my furniture and belongings from my sister and brother. He flipped off and I filmed the gesture and sent it to Derek. He refused to set furniture where I wanted it and barricaded my stove and fridge with boxes. I need access to my medication for asthma which is now inaccessible. The foreman wouldn't even place the couch in my apartment , claiming falsely that it would not fit. He didn't even try. Finally after more than 13 phone calls to Derek they put the couch in my apartment...IT FIT! DO NOT USE THIS COMPANY. I DIDN'T PAY FOR AN ARGUMENT, BUT THAT'S WHAT I GOT (Monty Python's reference except this wasn't funny). Absolute Rubbish! Read More

Cheni K.

Bloomfield, NJ

2021-09-10

The owner of the company is pleasant to work with, however his employees are rude, incompetent and dishonest. The first time I moved with them the crew was wonderful. This second move has soured me on this company. The foreman of this crew was lazy, rude and abusive, demanding a huge tip before he had even moved things from the truck to the apartment. He repeatedly threatened to stop working, leave my items on the sidewalk and drive away. He had done this before when he picked up my furniture and belongings from my sister and brother. He flipped off and I filmed the gesture and sent it to Derek. He refused to set furniture where I wanted it and barricaded my stove and fridge with boxes. I need access to my medication for asthma which is now inaccessible. The foreman wouldn't even place the couch in my apartment , claiming falsely that it would not fit. He didn't even try. Finally after more than 13 phone calls to Derek they put the couch in my apartment...IT FIT! DO NOT USE THIS COMPANY. I DIDN'T PAY FOR AN ARGUMENT, BUT THAT'S WHAT I GOT (Monty Python's reference except this wasn't funny). Absolute Rubbish! Read More

Cheni K.

Bloomfield, NJ

2021-09-10

The owner of the company is pleasant to work with, however his employees are rude, incompetent and dishonest. The first time I moved with them the crew was wonderful. This second move has soured me on this company. The foreman of this crew was lazy, rude and abusive, demanding a huge tip before he had even moved things from the truck to the apartment. He repeatedly threatened to stop working, leave my items on the sidewalk and drive away. He had done this before when he picked up my furniture and belongings from my sister and brother. He flipped off and I filmed the gesture and sent it to Derek. He refused to set furniture where I wanted it and barricaded my stove and fridge with boxes. I need access to my medication for asthma which is now inaccessible. The foreman wouldn't even place the couch in my apartment , claiming falsely that it would not fit. He didn't even try. Finally after more than 13 phone calls to Derek they put the couch in my apartment...IT FIT! DO NOT USE THIS COMPANY. I DIDN'T PAY FOR AN ARGUMENT, BUT THAT'S WHAT I GOT (Monty Python's reference except this wasn't funny). Absolute Rubbish! Read More

Cyril K

2021-09-03

They are nice to your face until after you've paid then they just do the minimum necessary, I wouldn't trust or reuse them for future moves. They completely refused to take responsibility when they lost one of my boxes after I paid $4k for a relatively short move (Boston to NYC). They offered me $50 for the inconvenience (without wanting to know the value of the contents) and told me I can file a police report if I need further investigation. Anthony, the person who handles their claims is very unprofessional and should not be in customer service. On top of that I paid an extra $75 for "extra TV protection" only to find that my TV arrived just wrapped in a blue blanket and the screen was directly resting on the edge of the box (see attached picture, tv is on the right side and my couch cushion are filling the left side). Read More

McCaully P.

Los Angeles, CA

2021-08-26

DO NOT USE! Second time using this company. First move was ok, not amazing. I figured all movers were bad so my first move was as good as it would get. I decided to use them again for my current move (my second move). They not only up charged me for absurd things (I.e. queen bed having a headboard) but the movers are taking breaks to sit and smoke outside for 15mins+. The move is not even hard. It's just a furniture-only move of a Studio apartment (meaning no boxes, only furniture)!! We are on hour 4 and they still haven't moved 50% of the items. Movers also smelled terrible. I am a positive person, but this situation is truly just terrible!! Please do not make the same mistake I made! Go with someone else for moving! I hear that "Piece of Cake Moving" Company is good - wish I knew that sooner. Dumbo is awful! Read More

Camela Camilleri

2021-08-16

I moved from NYC to Florida and I had a fantastic experience working with Dumbo Moving from start to finish. Everyone was professional and communicated well. I especially liked the link they provided that tracks the van for delivery. They picked up my stuff Thursday afternoon and I received it the following Tuesday morning! I didn't feel like it was overpriced (I made sure to provide exact measurements and inventory) and I wasn't charged for anything extra at the time of pick up or delivery. All of my stuff returned to me intact and was quickly assembled by the delivery guys too. I would recommend them to anyone needing moving services! Thanks again, Dumbo. Edit : Added a picture of the truck that arrived! I also wanted to add that I packed up all of my things myself. I noticed some folks had issues with that service so I would recommend packing up as many of your valuable/treasured items yourself. The guys only wrapped up the furniture and packed our TVs in TV boxes I provided to them. Read More

Shane S.

New York, NY

2021-07-28

I utilized Dumbo moving on 7/27 to move from my one bedroom apartment to a studio apartment in the exact same complex. I requested two movers and did not need a van since I was moving to the same building. Although I'm sure each mover can be scored differently the two gentlemen that came to my place were more concerned about their van getting a parking ticket then moving my belongings. Several times during the three hour move one of the gentleman would sit at the moving truck while only one mover did the actual work. I specifically said I had a peloton bike to move and the movers seemed clueless about how to disassemble or move the bike. I also asked that my light colored sofa be wrapped and they did not do so and it had many stains. Interestingly enough the moving company does not follow up with a call the next day to ask how the move went. I would not recommend this moving company if you're interested in customer service or you care about your belongings. Read More

Shane S.

New York, NY

2021-07-28

I utilized Dumbo moving on 7/27 to move from my one bedroom apartment to a studio apartment in the exact same complex. I requested two movers and did not need a van since I was moving to the same building. Although I'm sure each mover can be scored differently the two gentlemen that came to my place were more concerned about their van getting a parking ticket then moving my belongings. Several times during the three hour move one of the gentleman would sit at the moving truck while only one mover did the actual work. I specifically said I had a peloton bike to move and the movers seemed clueless about how to disassemble or move the bike. I also asked that my light colored sofa be wrapped and they did not do so and it had many stains. Interestingly enough the moving company does not follow up with a call the next day to ask how the move went. I would not recommend this moving company if you're interested in customer service or you care about your belongings. Read More

Tanushree K.

Forest Hills, NY

2021-07-19

Just moved from nyc to Texas and paid $6000 for the move. My stuff arrived on 7/6. 16 boxes missing and a LOT of furniture and other belongings all MISSING. A lot boxes that arrived are damaged and broken. A LOT of the furniture that arrived is damaged or missing parts. Example my Sofa arrived but legs are missing so it's useless. Table legs arrived but the top is missing. So many other issues. Called the sales rep we dealt with and all he said is send an email. No idea where the rest of our boxes and furniture went. The movers who dropped our stuff were nice and spoke to the dispatcher who thinks it accidentally got loaded on another truck. They are not able to track it yet. So far it's been a nightmare. I would really like someone from Dumbo to give me a better response and more accountability and give me a final date for when I will get the rest of my stuff and how I'm going to be compensated for all the stuff that's been damaged. I'm done back and forth on emails with claims. DO NOT HIRE THEM! Read More

Tanushree K.

Forest Hills, NY

2021-07-19

Just moved from nyc to Texas and paid $6000 for the move. My stuff arrived on 7/6. 16 boxes missing and a LOT of furniture and other belongings all MISSING. A lot boxes that arrived are damaged and broken. A LOT of the furniture that arrived is damaged or missing parts. Example my Sofa arrived but legs are missing so it's useless. Table legs arrived but the top is missing. So many other issues. Called the sales rep we dealt with and all he said is send an email. No idea where the rest of our boxes and furniture went. The movers who dropped our stuff were nice and spoke to the dispatcher who thinks it accidentally got loaded on another truck. They are not able to track it yet. So far it's been a nightmare. I would really like someone from Dumbo to give me a better response and more accountability and give me a final date for when I will get the rest of my stuff and how I'm going to be compensated for all the stuff that's been damaged. I'm done back and forth on emails with claims. DO NOT HIRE THEM! Read More

Tanushree K.

Forest Hills, NY

2021-07-19

Just moved from nyc to Texas and paid $6000 for the move. My stuff arrived on 7/6. 16 boxes missing and a LOT of furniture and other belongings all MISSING. A lot boxes that arrived are damaged and broken. A LOT of the furniture that arrived is damaged or missing parts. Example my Sofa arrived but legs are missing so it's useless. Table legs arrived but the top is missing. So many other issues. Called the sales rep we dealt with and all he said is send an email. No idea where the rest of our boxes and furniture went. The movers who dropped our stuff were nice and spoke to the dispatcher who thinks it accidentally got loaded on another truck. They are not able to track it yet. So far it's been a nightmare. I would really like someone from Dumbo to give me a better response and more accountability and give me a final date for when I will get the rest of my stuff and how I'm going to be compensated for all the stuff that's been damaged. I'm done back and forth on emails with claims. DO NOT HIRE THEM! Read More

Tanushree K.

Forest Hills, NY

2021-07-19

Just moved from nyc to Texas and paid $6000 for the move. My stuff arrived on 7/6. 16 boxes missing and a LOT of furniture and other belongings all MISSING. A lot boxes that arrived are damaged and broken. A LOT of the furniture that arrived is damaged or missing parts. Example my Sofa arrived but legs are missing so it's useless. Table legs arrived but the top is missing. So many other issues. Called the sales rep we dealt with and all he said is send an email. No idea where the rest of our boxes and furniture went. The movers who dropped our stuff were nice and spoke to the dispatcher who thinks it accidentally got loaded on another truck. They are not able to track it yet. So far it's been a nightmare. I would really like someone from Dumbo to give me a better response and more accountability and give me a final date for when I will get the rest of my stuff and how I'm going to be compensated for all the stuff that's been damaged. I'm done back and forth on emails with claims. DO NOT HIRE THEM! Read More

Edward Reynolds

2021-07-08

Don't use them unless you are only moving college dorm furniture that you don't care gets broken. And you are ready for your move to take absolutely forever. I used them to move from my two-bedroom in Brooklyn. It was a second-floor walk-up, which I had made clear ahead of time, and they only sent two people to do the move. With only two people and no elevator, it took absolutely forever for them just to get everything out of the apartment and into the truck. Then it took forever again to unload everything on the other side. Make sure they send three people if you're moving anything bigger than a studio, and especially if you don't have an elevator. And during the process of the move, they broke or damaged the following (pictures attached): -TV -Dining table -Side buffet table -Bedroom end table -Office table Don't use them if you don't want your things to get broken. Read More

Edward Reynolds

2021-07-08

Don't use them unless you are only moving college dorm furniture that you don't care gets broken. And you are ready for your move to take absolutely forever. I used them to move from my two-bedroom in Brooklyn. It was a second-floor walk-up, which I had made clear ahead of time, and they only sent two people to do the move. With only two people and no elevator, it took absolutely forever for them just to get everything out of the apartment and into the truck. Then it took forever again to unload everything on the other side. Make sure they send three people if you're moving anything bigger than a studio, and especially if you don't have an elevator. And during the process of the move, they broke or damaged the following (pictures attached): -TV -Dining table -Side buffet table -Bedroom end table -Office table Don't use them if you don't want your things to get broken. Read More

Edward Reynolds

2021-07-08

Don't use them unless you are only moving college dorm furniture that you don't care gets broken. And you are ready for your move to take absolutely forever. I used them to move from my two-bedroom in Brooklyn. It was a second-floor walk-up, which I had made clear ahead of time, and they only sent two people to do the move. With only two people and no elevator, it took absolutely forever for them just to get everything out of the apartment and into the truck. Then it took forever again to unload everything on the other side. Make sure they send three people if you're moving anything bigger than a studio, and especially if you don't have an elevator. And during the process of the move, they broke or damaged the following (pictures attached): -TV -Dining table -Side buffet table -Bedroom end table -Office table Don't use them if you don't want your things to get broken. Read More

Edward R.

Chicago, IL

2021-07-07

Don't use them unless you are only moving college dorm furniture that you don't care gets broken. And you are ready for your move to take absolutely forever. I used them to move from my two-bedroom in Brooklyn. It was a second-floor walk-up, which I had made clear ahead of time, and they only sent two people to do the move. With only two people and no elevator, it took absolutely forever for them just to get everything out of the apartment and into the truck. Then it took forever again to unload everything on the other side. Make sure they send three people if you're moving anything bigger than a studio, and especially if you don't have an elevator. And during the process of the move, they broke or damaged the following (pictures attached): -TV -Dining table -Side buffet table -Bedroom end table -Office table Don't use them if you don't want your things to get broken. Read More

Edward R.

Chicago, IL

2021-07-07

Don't use them unless you are only moving college dorm furniture that you don't care gets broken. And you are ready for your move to take absolutely forever. I used them to move from my two-bedroom in Brooklyn. It was a second-floor walk-up, which I had made clear ahead of time, and they only sent two people to do the move. With only two people and no elevator, it took absolutely forever for them just to get everything out of the apartment and into the truck. Then it took forever again to unload everything on the other side. Make sure they send three people if you're moving anything bigger than a studio, and especially if you don't have an elevator. And during the process of the move, they broke or damaged the following (pictures attached): -TV -Dining table -Side buffet table -Bedroom end table -Office table Don't use them if you don't want your things to get broken. Read More

Edward R.

Chicago, IL

2021-07-07

Don't use them unless you are only moving college dorm furniture that you don't care gets broken. And you are ready for your move to take absolutely forever. I used them to move from my two-bedroom in Brooklyn. It was a second-floor walk-up, which I had made clear ahead of time, and they only sent two people to do the move. With only two people and no elevator, it took absolutely forever for them just to get everything out of the apartment and into the truck. Then it took forever again to unload everything on the other side. Make sure they send three people if you're moving anything bigger than a studio, and especially if you don't have an elevator. And during the process of the move, they broke or damaged the following (pictures attached): -TV -Dining table -Side buffet table -Bedroom end table -Office table Don't use them if you don't want your things to get broken. Read More

Dan E.

Las Vegas, NV

2021-07-07

The company was recommended by our friend who noted that they damaged some of their furniture but were very respectful. I thought to myself "Okay, things break when people move, but at least it's an honest company." That, however, was not our experience. They were rude, unprofessional, and insulted my mother over email. During the move, they said they would call us 30 min before they arrived at our apartment, we didn't hear from them until they were outside the door at 7am. We stayed out of their way as much as possible, letting them work and trying to not get in their way. When they loaded up our boxes we even went to the lobby to give them space. They sent us pictures of the box spring which was broken - great - good to know. When we got to the new apartment, we let them set up in each room and would rotate out since our bedrooms our so small. They started in the first bedroom and the fact of the matter is that before they put up the bed, there were no scratches on the floor. When they finished the bed, we noticed not all the legs had been installed appropriately (as we sent them pictures of). They also did not unpack or install the risers the bed was resting on in the 9E apartment. We lifted the mattress to fix the bed frame and install the risers when we saw the scratches. We emailed the company and they said we were lying and that the box spring was already broken and that they let us know. They did let us know about the box spring but we were talking about the scratches on the floor. Anthony Callazo, the claims manager, sends us an email without his name, calling my mother pretentious, justifying the box spring damage, noting we watched the movers set up the bed, and then claiming that we did the damage ourselves - I attached a photo of our email exchange. Do not recommend! Read More

Dan E.

Las Vegas, NV

2021-07-07

The company was recommended by our friend who noted that they damaged some of their furniture but were very respectful. I thought to myself "Okay, things break when people move, but at least it's an honest company." That, however, was not our experience. They were rude, unprofessional, and insulted my mother over email. During the move, they said they would call us 30 min before they arrived at our apartment, we didn't hear from them until they were outside the door at 7am. We stayed out of their way as much as possible, letting them work and trying to not get in their way. When they loaded up our boxes we even went to the lobby to give them space. They sent us pictures of the box spring which was broken - great - good to know. When we got to the new apartment, we let them set up in each room and would rotate out since our bedrooms our so small. They started in the first bedroom and the fact of the matter is that before they put up the bed, there were no scratches on the floor. When they finished the bed, we noticed not all the legs had been installed appropriately (as we sent them pictures of). They also did not unpack or install the risers the bed was resting on in the 9E apartment. We lifted the mattress to fix the bed frame and install the risers when we saw the scratches. We emailed the company and they said we were lying and that the box spring was already broken and that they let us know. They did let us know about the box spring but we were talking about the scratches on the floor. Anthony Callazo, the claims manager, sends us an email without his name, calling my mother pretentious, justifying the box spring damage, noting we watched the movers set up the bed, and then claiming that we did the damage ourselves - I attached a photo of our email exchange. Do not recommend! Read More

Dan E.

Las Vegas, NV

2021-07-07

The company was recommended by our friend who noted that they damaged some of their furniture but were very respectful. I thought to myself "Okay, things break when people move, but at least it's an honest company." That, however, was not our experience. They were rude, unprofessional, and insulted my mother over email. During the move, they said they would call us 30 min before they arrived at our apartment, we didn't hear from them until they were outside the door at 7am. We stayed out of their way as much as possible, letting them work and trying to not get in their way. When they loaded up our boxes we even went to the lobby to give them space. They sent us pictures of the box spring which was broken - great - good to know. When we got to the new apartment, we let them set up in each room and would rotate out since our bedrooms our so small. They started in the first bedroom and the fact of the matter is that before they put up the bed, there were no scratches on the floor. When they finished the bed, we noticed not all the legs had been installed appropriately (as we sent them pictures of). They also did not unpack or install the risers the bed was resting on in the 9E apartment. We lifted the mattress to fix the bed frame and install the risers when we saw the scratches. We emailed the company and they said we were lying and that the box spring was already broken and that they let us know. They did let us know about the box spring but we were talking about the scratches on the floor. Anthony Callazo, the claims manager, sends us an email without his name, calling my mother pretentious, justifying the box spring damage, noting we watched the movers set up the bed, and then claiming that we did the damage ourselves - I attached a photo of our email exchange. Do not recommend! Read More

Dan E.

Las Vegas, NV

2021-07-07

The company was recommended by our friend who noted that they damaged some of their furniture but were very respectful. I thought to myself "Okay, things break when people move, but at least it's an honest company." That, however, was not our experience. They were rude, unprofessional, and insulted my mother over email. During the move, they said they would call us 30 min before they arrived at our apartment, we didn't hear from them until they were outside the door at 7am. We stayed out of their way as much as possible, letting them work and trying to not get in their way. When they loaded up our boxes we even went to the lobby to give them space. They sent us pictures of the box spring which was broken - great - good to know. When we got to the new apartment, we let them set up in each room and would rotate out since our bedrooms our so small. They started in the first bedroom and the fact of the matter is that before they put up the bed, there were no scratches on the floor. When they finished the bed, we noticed not all the legs had been installed appropriately (as we sent them pictures of). They also did not unpack or install the risers the bed was resting on in the 9E apartment. We lifted the mattress to fix the bed frame and install the risers when we saw the scratches. We emailed the company and they said we were lying and that the box spring was already broken and that they let us know. They did let us know about the box spring but we were talking about the scratches on the floor. Anthony Callazo, the claims manager, sends us an email without his name, calling my mother pretentious, justifying the box spring damage, noting we watched the movers set up the bed, and then claiming that we did the damage ourselves - I attached a photo of our email exchange. Do not recommend! Read More

Keila P.

Bronx, Bronx, NY

2021-06-29

Update: Anthony gave us a reimbursement of $500 which he automatically put in our card. He emailed us stating he found the glass table and is shipping it to our place. Although we have to spend time and spend more money for the TV since it's out of stock (doesn't include the features we previously had) and hard to find Anthony worked well with us to give us back what they can. Again, the lesson learned here is to pay for the insurance you know best that will protect you belongings and trust the process. Thank you Anthony for being understanding. Even though I was VERY pissed if you can imagine by finding out a problem after a problem.. moving is hard and these people are put under stress as well. I will say their labor work is very appreciated and the way they disassembled everything was quick and takes the stress out of the mover. Just again, consider taking extra insurance to protect your belongings. We paid to move with the invoice that provided protection to our furniture and everything else. We were asked to tip the guys while they were still moving our stuff in. One of the guys told us our dinning table got lost in the storage unit so I should call Dumbo moving company to find it. (I assumed after it probably broke because it was a glass table). Honestly we thought everything was going well and the guys were nice... until we turned on our TV and saw it was damaged (our warranty couldn't cover it). We asked for some kind of reimbursement for the TV and dining table but because of the type of protection/insurance we used it only covered $500. Total price for the TV after taxes & warranty is $620 and the dinning table is a total $206. While I was there during the move, from what I seen they only protected the TV or dinning room (glass) table with a blanket. Just terrible and unfortunate experience afterwords as all we wanted was to be happy and settled with our move. Read More

Keila P.

Bronx, Bronx, NY

2021-06-29

Update: Anthony gave us a reimbursement of $500 which he automatically put in our card. He emailed us stating he found the glass table and is shipping it to our place. Although we have to spend time and spend more money for the TV since it's out of stock (doesn't include the features we previously had) and hard to find Anthony worked well with us to give us back what they can. Again, the lesson learned here is to pay for the insurance you know best that will protect you belongings and trust the process. Thank you Anthony for being understanding. Even though I was VERY pissed if you can imagine by finding out a problem after a problem.. moving is hard and these people are put under stress as well. I will say their labor work is very appreciated and the way they disassembled everything was quick and takes the stress out of the mover. Just again, consider taking extra insurance to protect your belongings. We paid to move with the invoice that provided protection to our furniture and everything else. We were asked to tip the guys while they were still moving our stuff in. One of the guys told us our dinning table got lost in the storage unit so I should call Dumbo moving company to find it. (I assumed after it probably broke because it was a glass table). Honestly we thought everything was going well and the guys were nice... until we turned on our TV and saw it was damaged (our warranty couldn't cover it). We asked for some kind of reimbursement for the TV and dining table but because of the type of protection/insurance we used it only covered $500. Total price for the TV after taxes & warranty is $620 and the dinning table is a total $206. While I was there during the move, from what I seen they only protected the TV or dinning room (glass) table with a blanket. Just terrible and unfortunate experience afterwords as all we wanted was to be happy and settled with our move. Read More

Berfin U.

New York, NY

2021-06-13

Up until my move, my sales associate was super nice and responsive, and I thought that meant everything would go seamlessly the day of. The actual movers who come are a different crew from the person you've been in contact with all along (and you don't hear from that person again once the move starts). Two of my movers were nice but one was a hot head and kept starting arguments over things, and it made my move very stressful and scary. I get the sense this company doesn't treat their movers right, and that's why they are a ball of stress and it reflects on how they treat customers. I also didn't realize that if your inventory isn't 100% accurate, this company will use it as an opportunity to nickel and dime you. It's really hard to get a 100% accurate inventory before you've finished packing. If you leave out a vacuum cleaner, trash can or a coffee machine, you'll be charged (in my case, an extra $250)! I felt misled by how kind and supportive my sales representative was - the actual move was very unpleasant. They also DROPPED MY TV during the move and didn't tell me. The screen is damaged and I need to buy myself a new one. I had also paid $300 extra for their insurance and somehow they're not covering this damage. Moving is already so stressful - I definitely will not be using this company for my next move. Read More

Grace Fuller

2021-06-01

I recently moved from the Bronx to Brooklyn & had originally planned on renting a U-Haul & getting a few friends to help me, but my move-in date was confirmed last-minute so I wasn't able to coordinate with them in time (& I don't have a driver's license, sooo...). I was desperate to find a moving company, but I'd never used one before so I felt pretty overwhelmed by the whole thing. The first company I contacted (Flat Rate Moving or something like that) quoted me $950 to move literally *half* of one bedroom (I left most of my furniture behind). But again, I'd never used a moving company before so I wasn't sure if that was standard for NYC, plus I did contact them SUPER last-minute... like we're talkin' less than 24 hours before I needed to move... so I said, "well that's a big ol' yikes from me, lemme ask around before I give ya the green light on that one, brb." (I would like to say, however, that the sales rep I spoke with from Flat Rate ~or whatever~ was very friendly & helpful... it's nothing personal against them, I'm just poor). So ANYWAYS, the next place I called was Dumbo Moving & after a *very* fast & efficient inventory run-through & discussion about moving date, locations, elevators/stairs, etc., my girl Maria (the Dumbo sales rep, obv.) quoted me $500. Quite literally almost HALF the price of the other company to move me & my unprepared a** across 3 friggen boroughs with less than 24 hours notice. She even said it like that was on the higher-end of what they typically charge for that kind of move bc it was such short-notice, so if you have better time management skills than me, you'll probably get an even better deal. Maria texted me while I was still on the phone with her to get the paperwork started, immediately followed up via email with all the links, forms, etc. & she even replied to my texts throughout the day to answer all my stupid questions like, "what does "relocation information" mean on the payment form?" &, "should I pay the rest of the balance now?" after she already sent me multiple emails that explicitly state when to pay the balance. She was super helpful & responsive & tbh, in that moment, she was my gd angel on Earth. The 2 movers who helped me the next day were SUPER punctual, kind, professional, & easygoing. The arrival window was 7am-9am... I received a text at 6:41am saying, "eta 7am - dumbo moving" & at 6:57am, they called to tell me they had arrived. I didn't catch their names unfortunately (the one guy's signature-I assume he was the "foreman"-on all the receipts, etc. looks like maybe an "OV"??), but they were absolute national treasures. I was super anxious & overthinking every little thing, like not sure if I should try to help or just stay out of their way, if I was supposed to ride with them to my new apt or try to beat them there in an Uber or something, etc. The foreman could tell that I was stressed out (my excessive apologizing & alternating bw just standing motionless facing a wall & aimlessly walking in & out of my bedroom probably gave it away), so he kept cracking little jokes to ease the tension & insisting that I sit down & relax while they do all the work. They were both so patient with me & answered all of my questions thoroughly, making sure I understood what the next steps were, etc. By 9:15am, they were already unloading everything into my new place (& that includes about an hour-long drive). They were done & gone by 9:45am... everything unloaded neatly into my new place, all of it safe & sound, nothing damaged at all or even mishandled. The foreman even said he'd help me put my new bed frame together if they didn't have another move to get to right after, which I definitely wasn't expecting them to do anyway, so I thought that even just mentioning it was like above & beyond. (But again, I'd never used a moving company before so Idk if that's something they generally do... but I thought it was sweet). TL;DR: I am very happy with Dumbo & have referred a friend to them already. 10/10 would recommend. Read More

Tahini R.

New York, NY

2021-05-17

Update: I received an email from the claims Manager (See photo) apologizing and mentioned that I would be refunded the $300 tip that was demanded forcibly to give their unprofessional movers. A week later, I received my refund. The day I wrote my Yelp review on this company, I received a Yelp message from the owner saying that he would refund me for the inconvenience and asked for a reference number. That was a mistake! Once I gave the owner my reference number, I received a call later that night around 10 pm from another one of the Managers, who called to first apologize for the inconvenience that was caused, told me that the crew was fired, but then requested that I remove my review. I told him I'll think about updating my review once I get my refund. But I will not remove it completely, as it is my legal right to express my opinions and share my experiences with other Yelpers. A day or two had gone by and I received another call from the company. This time I did not pick up. When I did not pick up the I received another email, this time from the sales rep asking me to remove my review because it effects his job negatively. That I did not understand because I did not mention his name on here once. Regardless I am updating this review because I received my refund and the communication that I had had with my sales manager for weeks prior to the move was great. He was professional, polite and understanding, and I don't want my negative review of the movers and the management of this company to affect his job. Read More

Jon Strom

2021-05-10

Horrendous experience. I had used them twice before several years ago but this third time revealed the company has gone way downhill in quality of service, professionalism and integrity. Our movers made up boxes that didn’t exist to extract additional cash from us in the middle of the move. We paid for them to pack up the kitchen but because it’s a hassle they simply chose not to pack up any of the breakables, leaving me to wrap, pack and transport all our bowls, glasses, cups and other fragile items myself. Defeated the whole purpose of paying for that service. They also broke a chair of ours since they didn’t even attempt to wrap or protect it. They offered $12. They did offer $100 ultimately but the chair is worth more and they didn’t even try to prevent any damage. They are expensive and the experience will leave you feeling ripped off, doing extra work and likely with damaged items, and then you will have to fight, like I did, to get any amount of money back. Do yourself a favor and avoid working with this company. Read More

Jon Strom

2021-05-10

Horrendous experience. I had used them twice before several years ago but this third time revealed the company has gone way downhill in quality of service, professionalism and integrity. Our movers made up boxes that didn’t exist to extract additional cash from us in the middle of the move. We paid for them to pack up the kitchen but because it’s a hassle they simply chose not to pack up any of the breakables, leaving me to wrap, pack and transport all our bowls, glasses, cups and other fragile items myself. Defeated the whole purpose of paying for that service. They also broke a chair of ours since they didn’t even attempt to wrap or protect it. They offered $12. They did offer $100 ultimately but the chair is worth more and they didn’t even try to prevent any damage. They are expensive and the experience will leave you feeling ripped off, doing extra work and likely with damaged items, and then you will have to fight, like I did, to get any amount of money back. Do yourself a favor and avoid working with this company. Read More

Jon Strom

2021-05-10

Horrendous experience. I had used them twice before several years ago but this third time revealed the company has gone way downhill in quality of service, professionalism and integrity. Our movers made up boxes that didn’t exist to extract additional cash from us in the middle of the move. We paid for them to pack up the kitchen but because it’s a hassle they simply chose not to pack up any of the breakables, leaving me to wrap, pack and transport all our bowls, glasses, cups and other fragile items myself. Defeated the whole purpose of paying for that service. They also broke a chair of ours since they didn’t even attempt to wrap or protect it. They offered $12. They did offer $100 ultimately but the chair is worth more and they didn’t even try to prevent any damage. They are expensive and the experience will leave you feeling ripped off, doing extra work and likely with damaged items, and then you will have to fight, like I did, to get any amount of money back. Do yourself a favor and avoid working with this company. Read More

Sam G.

Manhattan, NY

2021-05-03

We used them for a long distance move based on reading reviews here. Couple of things to note -- My move was mostly self packed boxes and a few pieces of furniture that I had disassembled myself. There are several hidden charges in the "fixed rate" quote, so buyer beware on that. Ordering -- The guys on the phone are all boiler rooms sales guys that are comped on the # of sales - so will say and do anything to get the business. Once payment is in, you're trapped Packing -- I meticulously paced and labeled boxes . Glass contents had huge red fragile stickers on them. Boxed that had to be upright had arrows and indications. This turned out to be a huge waste as neither the pickup, nor the drop of crew (and I'm sure everyone in between) cared about that. Its only because of the way I packed that the glass and fragile items survived. Pickup -- I was expected to pay for parking or stand by the truck parked outside by the hydrant while they did whatever they did inside. Did not expect this, but whatever. The pickup crew may wear dumbo shirts, but they are all temps. The first thing the guy asked me was "what are you doing for me, and how much are you going to tip me -- 20% of 2500 ? No - I cant do this..." VERY rude and unprofessional. We debated counting boxes and items on order vs what was there. 4 extra boxes cost me another $100. The pickup crew said if i paid them 100 cash they wouldn't call the company and would take the extra boxes. I choose to pay the company and get the count right for delivery. Constantly complained about how heavy the boxes were and how much work it was - wth ? That's what movers are supposed to do right - move boxes. A $200 tip was not sufficient for them !!! The guy grabbed the cash and left - again, very rude and unprofessional. During pickup -- two guys stopped by in a green dumbo moving car to check on the work their pickup crew was doing. Rehearsed polite but dgaf about anything. Took some pics and left. Told me everything was in the contract and I should read it again .... Note : The so-called-contract is an email after payment. So before you order and pay, ask for a copy of this mysterious contract After pickup -- Delivery could be the day or 3 weeks from there so had to wait. Eventually showed up a few days after the schedule date. But this was something I expected. Delivery -- Items showed up with 1 truck driver and he had hired a local day labor guy for unloading. They both unloaded the boxes. Polite guys and didn't ask for a "tip" upfront. However, they were not professional movers, they dropped boxes, didn't put any protection down so initially the carpets and walls got some dings and damage. Clearly had no idea how to assemble a bed. So while I had paid for the service I had to disassemble (see above) on pickup and re-assembled on delivery. I had two pieces of furniture that were both damaged during the move (dings and cracks). All boxes and items that were picked up , showed up, and none were lost mysteriously. So that's a positive in their favor. In the end - I landed up paying $500 more than the estimate. If I was to do it all over again (and if you're looking to hire them for a long distance move), I'd pay more upfront and get a professional moving company. Not these guys. If you're considering these guys - read the other 1 and 2 star reviews posted here because pretty soon that will be you. Guaranteed ! Follow-up 2 weeks later : Following this review, I was contacted by email and phone multiple times with an apology. The moving crew was blamed for everything but at the same time I was also reminded that this is the US of A, it's hard work and if they want to be paid they have to be paid and typical tips are 20%. Was also offered "compensation" but only if I emailed them confirming the review was "updated". Was sent a form to fill for damages incurred and sumbission of photos showing damage. Read More

Sam G.

Manhattan, NY

2021-05-03

We used them for a long distance move based on reading reviews here. Couple of things to note -- My move was mostly self packed boxes and a few pieces of furniture that I had disassembled myself. There are several hidden charges in the "fixed rate" quote, so buyer beware on that. Ordering -- The guys on the phone are all boiler rooms sales guys that are comped on the # of sales - so will say and do anything to get the business. Once payment is in, you're trapped Packing -- I meticulously paced and labeled boxes . Glass contents had huge red fragile stickers on them. Boxed that had to be upright had arrows and indications. This turned out to be a huge waste as neither the pickup, nor the drop of crew (and I'm sure everyone in between) cared about that. Its only because of the way I packed that the glass and fragile items survived. Pickup -- I was expected to pay for parking or stand by the truck parked outside by the hydrant while they did whatever they did inside. Did not expect this, but whatever. The pickup crew may wear dumbo shirts, but they are all temps. The first thing the guy asked me was "what are you doing for me, and how much are you going to tip me -- 20% of 2500 ? No - I cant do this..." VERY rude and unprofessional. We debated counting boxes and items on order vs what was there. 4 extra boxes cost me another $100. The pickup crew said if i paid them 100 cash they wouldn't call the company and would take the extra boxes. I choose to pay the company and get the count right for delivery. Constantly complained about how heavy the boxes were and how much work it was - wth ? That's what movers are supposed to do right - move boxes. A $200 tip was not sufficient for them !!! The guy grabbed the cash and left - again, very rude and unprofessional. During pickup -- two guys stopped by in a green dumbo moving car to check on the work their pickup crew was doing. Rehearsed polite but dgaf about anything. Took some pics and left. Told me everything was in the contract and I should read it again .... Note : The so-called-contract is an email after payment. So before you order and pay, ask for a copy of this mysterious contract After pickup -- Delivery could be the day or 3 weeks from there so had to wait. Eventually showed up a few days after the schedule date. But this was something I expected. Delivery -- Items showed up with 1 truck driver and he had hired a local day labor guy for unloading. They both unloaded the boxes. Polite guys and didn't ask for a "tip" upfront. However, they were not professional movers, they dropped boxes, didn't put any protection down so initially the carpets and walls got some dings and damage. Clearly had no idea how to assemble a bed. So while I had paid for the service I had to disassemble (see above) on pickup and re-assembled on delivery. I had two pieces of furniture that were both damaged during the move (dings and cracks). All boxes and items that were picked up , showed up, and none were lost mysteriously. So that's a positive in their favor. In the end - I landed up paying $500 more than the estimate. If I was to do it all over again (and if you're looking to hire them for a long distance move), I'd pay more upfront and get a professional moving company. Not these guys. If you're considering these guys - read the other 1 and 2 star reviews posted here because pretty soon that will be you. Guaranteed ! Follow-up 2 weeks later : Following this review, I was contacted by email and phone multiple times with an apology. The moving crew was blamed for everything but at the same time I was also reminded that this is the US of A, it's hard work and if they want to be paid they have to be paid and typical tips are 20%. Was also offered "compensation" but only if I emailed them confirming the review was "updated". Was sent a form to fill for damages incurred and sumbission of photos showing damage. Read More

Kyle Lucovsky

2021-04-28

I did a cross-country move from New York to California and paid for full packing of all my belongings. The initial quote seemed reasonable, but throughout the course of moving day, I got repeated requests for more money to cover additional items that effectively doubled the initial quote. The price jump did not match the missing inventory in my opinion, but this happens when you get a quote without having your inventory inspected. Fine. When I received my items in California, there were several CRUSHED boxes. In one of those, a wardrobe box, they had stuck our vintage ceramic lamps with the light bulbs STILL in them on top of our pillows with no actual paper or other wrapping material to protect them. The light bulbs obviously shattered in our pillows and the shades were destroyed. They shoved all of our artwork into one box with virtually no protection except for a couch cushion separating some of the frames from one another. It's a miracle they all survived. Going through other boxes, i found loose bottles of nail polish, a bag of crushed sunscreen, ketchup packets that burst open on our dishes, all things that should not have been packed in the first place. It was the most haphazard packing job I have EVER seen. To top it off, they destroyed our one of a kind acrylic coffee table and a vintage mirrored plant stand -- both things that I unfortunately missed in our moving insurance inventory, which in and of itself is suspicious. It's truly amazing that any of our items survived, so for that I'm at least grateful. Read More

Kyle Lucovsky

2021-04-28

I did a cross-country move from New York to California and paid for full packing of all my belongings. The initial quote seemed reasonable, but throughout the course of moving day, I got repeated requests for more money to cover additional items that effectively doubled the initial quote. The price jump did not match the missing inventory in my opinion, but this happens when you get a quote without having your inventory inspected. Fine. When I received my items in California, there were several CRUSHED boxes. In one of those, a wardrobe box, they had stuck our vintage ceramic lamps with the light bulbs STILL in them on top of our pillows with no actual paper or other wrapping material to protect them. The light bulbs obviously shattered in our pillows and the shades were destroyed. They shoved all of our artwork into one box with virtually no protection except for a couch cushion separating some of the frames from one another. It's a miracle they all survived. Going through other boxes, i found loose bottles of nail polish, a bag of crushed sunscreen, ketchup packets that burst open on our dishes, all things that should not have been packed in the first place. It was the most haphazard packing job I have EVER seen. To top it off, they destroyed our one of a kind acrylic coffee table and a vintage mirrored plant stand -- both things that I unfortunately missed in our moving insurance inventory, which in and of itself is suspicious. It's truly amazing that any of our items survived, so for that I'm at least grateful. Read More

Kyle Lucovsky

2021-04-28

I did a cross-country move from New York to California and paid for full packing of all my belongings. The initial quote seemed reasonable, but throughout the course of moving day, I got repeated requests for more money to cover additional items that effectively doubled the initial quote. The price jump did not match the missing inventory in my opinion, but this happens when you get a quote without having your inventory inspected. Fine. When I received my items in California, there were several CRUSHED boxes. In one of those, a wardrobe box, they had stuck our vintage ceramic lamps with the light bulbs STILL in them on top of our pillows with no actual paper or other wrapping material to protect them. The light bulbs obviously shattered in our pillows and the shades were destroyed. They shoved all of our artwork into one box with virtually no protection except for a couch cushion separating some of the frames from one another. It's a miracle they all survived. Going through other boxes, i found loose bottles of nail polish, a bag of crushed sunscreen, ketchup packets that burst open on our dishes, all things that should not have been packed in the first place. It was the most haphazard packing job I have EVER seen. To top it off, they destroyed our one of a kind acrylic coffee table and a vintage mirrored plant stand -- both things that I unfortunately missed in our moving insurance inventory, which in and of itself is suspicious. It's truly amazing that any of our items survived, so for that I'm at least grateful. Read More

Kyle Lucovsky

2021-04-28

I did a cross-country move from New York to California and paid for full packing of all my belongings. The initial quote seemed reasonable, but throughout the course of moving day, I got repeated requests for more money to cover additional items that effectively doubled the initial quote. The price jump did not match the missing inventory in my opinion, but this happens when you get a quote without having your inventory inspected. Fine. When I received my items in California, there were several CRUSHED boxes. In one of those, a wardrobe box, they had stuck our vintage ceramic lamps with the light bulbs STILL in them on top of our pillows with no actual paper or other wrapping material to protect them. The light bulbs obviously shattered in our pillows and the shades were destroyed. They shoved all of our artwork into one box with virtually no protection except for a couch cushion separating some of the frames from one another. It's a miracle they all survived. Going through other boxes, i found loose bottles of nail polish, a bag of crushed sunscreen, ketchup packets that burst open on our dishes, all things that should not have been packed in the first place. It was the most haphazard packing job I have EVER seen. To top it off, they destroyed our one of a kind acrylic coffee table and a vintage mirrored plant stand -- both things that I unfortunately missed in our moving insurance inventory, which in and of itself is suspicious. It's truly amazing that any of our items survived, so for that I'm at least grateful. Read More

Eric K.

Manhattan, NY

2021-04-25

STAY AWAY. We've used this company multiple times and they have completely devolved this year. We moved 7 pieces of furniture 5 blocks and paid $1000, choosing this company because we were moving my grandmother's antiques. They damaged 5 of 7 items in shocking ways (see photos). Our couch has a new hole in the back, our box spring was sliced open, the surface of our dresser was destroyed in multiple places beyond repair, and our bookshelf was scratched in multiple places. When we complained about the damaged we were offered $500 from their insurance policy but not granted a refund on the moving cost, and we were unable to even speak to someone from management over the phone. I wish I had used literally any other moving service. Absolutely infuriated. Read More

Eric K.

Manhattan, NY

2021-04-25

STAY AWAY. We've used this company multiple times and they have completely devolved this year. We moved 7 pieces of furniture 5 blocks and paid $1000, choosing this company because we were moving my grandmother's antiques. They damaged 5 of 7 items in shocking ways (see photos). Our couch has a new hole in the back, our box spring was sliced open, the surface of our dresser was destroyed in multiple places beyond repair, and our bookshelf was scratched in multiple places. When we complained about the damaged we were offered $500 from their insurance policy but not granted a refund on the moving cost, and we were unable to even speak to someone from management over the phone. I wish I had used literally any other moving service. Absolutely infuriated. Read More

Eric K.

Manhattan, NY

2021-04-25

STAY AWAY. We've used this company multiple times and they have completely devolved this year. We moved 7 pieces of furniture 5 blocks and paid $1000, choosing this company because we were moving my grandmother's antiques. They damaged 5 of 7 items in shocking ways (see photos). Our couch has a new hole in the back, our box spring was sliced open, the surface of our dresser was destroyed in multiple places beyond repair, and our bookshelf was scratched in multiple places. When we complained about the damaged we were offered $500 from their insurance policy but not granted a refund on the moving cost, and we were unable to even speak to someone from management over the phone. I wish I had used literally any other moving service. Absolutely infuriated. Read More

Eric K.

Manhattan, NY

2021-04-25

STAY AWAY. We've used this company multiple times and they have completely devolved this year. We moved 7 pieces of furniture 5 blocks and paid $1000, choosing this company because we were moving my grandmother's antiques. They damaged 5 of 7 items in shocking ways (see photos). Our couch has a new hole in the back, our box spring was sliced open, the surface of our dresser was destroyed in multiple places beyond repair, and our bookshelf was scratched in multiple places. When we complained about the damaged we were offered $500 from their insurance policy but not granted a refund on the moving cost, and we were unable to even speak to someone from management over the phone. I wish I had used literally any other moving service. Absolutely infuriated. Read More

Ebony W.

Queens, Queens, NY

2021-03-18

I had the worst experience with Dumbo Moving . They sent me 3 movers and the foreman was not willing or able because he was limping, he got hurt previously, so they sent me a person who was a liability. There's was the other mover who stayed on his phone the whole time texting, he had horrible body order they stink my whole apartment up. The 3rd guy was ok!. Not only did they not greet me when they came because I was a black woman but they moved my property harshly causing damage to my dinette table. My boyfriend did all the work moving furniture because these guys were so lazy and slow and then they had the nerve to try to get $250 more from me. They threw all My boxes in the back of the storage unit putting my sofas and mattress in the front so I don't have access to my important belongings, overall this was my first experience hiring a moving company and I have to say it was literally the worst company EVER!!! Read More

Kristin P.

Williamsburg - South Side, Brooklyn, NY

2021-02-03

DO NOT HIRE THIS COMPANY. I have never left a bad review for any business because I am a small business owner and I absolutely hate complaining but the way this company operates is SCAM worthy. I am writing this review to warn other people to please, HIRE ANY OTHER MOVING COMPANY because you, your items and your money are not safe with Dumbo Moving. I was pregnant when hiring Dumbo Moving because I really needed the help and they left half of my small studio apartment unpacked and unmoved, caused $1300 in flooring damage, which they will not run through their insurance company and have been impossible to reach, which is why I am now here. If you'd like to know the details, keep reading: On 12/31/20 (NYE), I hired Dumbo Moving to help pack my studio apartment and move my items to my new apartment, which was 5 blocks away. I received a lower price from another moving company (I deeply regret not going with them now) and called Dumbo Moving to see if they would counter the offer. I described each item in my apartment to Nina (their customer service rep), how many shelves, plants, pieces of furniture I had, # of closets, 1 kitchen, 1 bathroom (I listed EVERYTHING) - she quoted me a price that beat the other price I was offered and I trusted that I would be covered. Normally I would pack my items myself but again, I am newly pregnant and if you have been pregnant before, you understand how hard the first trimester of pregnancy can be. 3 men show up on the 31st to pack and move my apartment - I left for 10 minutes to go run a quick errand and when I returned, they showed me that they had ripped two holes from my flooring while lifting up my bed (I had adhesive on the bottom of my bed posts so the bed wouldn't move throughout the night). They claimed this was my fault and wouldn't move the other half of my bed. I simply lifting the other bed leg, gently removed the tape on the other side with no damage to show them how easily the other side of the bed came up with the tape. Their aggressive ripping of my bed from the flooring caused the damage. When my management company came to review the damage, it was $1350.00 worth (Receipts and photos of damage attached). The movers then told me that they were out of boxes and could not pack the rest of my apartment. My kitchen was left half full, my bathroom wasn't touched and two closets were left full (images attached) - this was a studio apartment, how big could it have been? When calling to speak with Nina or someone administratively, they told me that I should have known how to quote the job properly myself and it was not their problem. Mind you, I listed every single part of my apartment to them and Nina quoted me and even beat another company's price to get the job. If you are the experts, why are you quoting people the wrong numbers and not providing enough boxes? They told me the damages would be covered by their insurance, which was also a lie. Ultimately their team left me, pregnant to finish the job alone + with $1350 in damages :) I don't know why but I tipped the movers. I felt bad because it was NYE (as I sat alone in a half empty apartment that still needed to be packed and down an extra $1350 because of them). Like any one of you would do, I called my credit card company and disputed the initial charge for my move. After New Years, I emailed their team to file an insurance claim. Since I put in a dispute with my credit card for the incomplete job, Dumbo Moving has done everything in their power to not file my insurance claim, which I will now be taking to small claims court. They threatened that if I did not pull back my dispute on my cc, that they would never file the claim. Basically, they wanted me to stop the dispute and then they also wouldn't file the claim, so then I'd really be screwed. When I called their insurance company, even the receptionist said "yeah, they are pretty sketchy". I'm sure this happens a lot. Their insurance company is TCEINS and the main insurance contact is Noreen Vitolo - if you have an issue with your move and file a claim, she will start to ignore you too. I've called her 5 times now and sent multiple emails with no response. I will admit that I did make one mistake throughout this experience. A week after my move I could not find a few pairs of shoes (mom brain). After calling dumbo moving, asking to see if they were misplaced and searching for hours, I finally found them. I did think that it could have been at the fault of Dumbo Moving but then I actually realized I had packed the shoes myself because Dumbo Moving never even completed packing that part of my apartment. I found the shoes, called and apologized to Dumbo Moving. I want to be clear about my error there because I am a very honest person. I can't say this enough, do not hire this company. It is run horribly to the point where it is scam worthy. Again, I hate writing this review but this is the worst experience I've ever had with a company. Read More

Kristin P.

Williamsburg - South Side, Brooklyn, NY

2021-02-03

DO NOT HIRE THIS COMPANY. I have never left a bad review for any business because I am a small business owner and I absolutely hate complaining but the way this company operates is SCAM worthy. I am writing this review to warn other people to please, HIRE ANY OTHER MOVING COMPANY because you, your items and your money are not safe with Dumbo Moving. I was pregnant when hiring Dumbo Moving because I really needed the help and they left half of my small studio apartment unpacked and unmoved, caused $1300 in flooring damage, which they will not run through their insurance company and have been impossible to reach, which is why I am now here. If you'd like to know the details, keep reading: On 12/31/20 (NYE), I hired Dumbo Moving to help pack my studio apartment and move my items to my new apartment, which was 5 blocks away. I received a lower price from another moving company (I deeply regret not going with them now) and called Dumbo Moving to see if they would counter the offer. I described each item in my apartment to Nina (their customer service rep), how many shelves, plants, pieces of furniture I had, # of closets, 1 kitchen, 1 bathroom (I listed EVERYTHING) - she quoted me a price that beat the other price I was offered and I trusted that I would be covered. Normally I would pack my items myself but again, I am newly pregnant and if you have been pregnant before, you understand how hard the first trimester of pregnancy can be. 3 men show up on the 31st to pack and move my apartment - I left for 10 minutes to go run a quick errand and when I returned, they showed me that they had ripped two holes from my flooring while lifting up my bed (I had adhesive on the bottom of my bed posts so the bed wouldn't move throughout the night). They claimed this was my fault and wouldn't move the other half of my bed. I simply lifting the other bed leg, gently removed the tape on the other side with no damage to show them how easily the other side of the bed came up with the tape. Their aggressive ripping of my bed from the flooring caused the damage. When my management company came to review the damage, it was $1350.00 worth (Receipts and photos of damage attached). The movers then told me that they were out of boxes and could not pack the rest of my apartment. My kitchen was left half full, my bathroom wasn't touched and two closets were left full (images attached) - this was a studio apartment, how big could it have been? When calling to speak with Nina or someone administratively, they told me that I should have known how to quote the job properly myself and it was not their problem. Mind you, I listed every single part of my apartment to them and Nina quoted me and even beat another company's price to get the job. If you are the experts, why are you quoting people the wrong numbers and not providing enough boxes? They told me the damages would be covered by their insurance, which was also a lie. Ultimately their team left me, pregnant to finish the job alone + with $1350 in damages :) I don't know why but I tipped the movers. I felt bad because it was NYE (as I sat alone in a half empty apartment that still needed to be packed and down an extra $1350 because of them). Like any one of you would do, I called my credit card company and disputed the initial charge for my move. After New Years, I emailed their team to file an insurance claim. Since I put in a dispute with my credit card for the incomplete job, Dumbo Moving has done everything in their power to not file my insurance claim, which I will now be taking to small claims court. They threatened that if I did not pull back my dispute on my cc, that they would never file the claim. Basically, they wanted me to stop the dispute and then they also wouldn't file the claim, so then I'd really be screwed. When I called their insurance company, even the receptionist said "yeah, they are pretty sketchy". I'm sure this happens a lot. Their insurance company is TCEINS and the main insurance contact is Noreen Vitolo - if you have an issue with your move and file a claim, she will start to ignore you too. I've called her 5 times now and sent multiple emails with no response. I will admit that I did make one mistake throughout this experience. A week after my move I could not find a few pairs of shoes (mom brain). After calling dumbo moving, asking to see if they were misplaced and searching for hours, I finally found them. I did think that it could have been at the fault of Dumbo Moving but then I actually realized I had packed the shoes myself because Dumbo Moving never even completed packing that part of my apartment. I found the shoes, called and apologized to Dumbo Moving. I want to be clear about my error there because I am a very honest person. I can't say this enough, do not hire this company. It is run horribly to the point where it is scam worthy. Again, I hate writing this review but this is the worst experience I've ever had with a company. Read More

Kristin P.

Williamsburg - South Side, Brooklyn, NY

2021-02-03

DO NOT HIRE THIS COMPANY. I have never left a bad review for any business because I am a small business owner and I absolutely hate complaining but the way this company operates is SCAM worthy. I am writing this review to warn other people to please, HIRE ANY OTHER MOVING COMPANY because you, your items and your money are not safe with Dumbo Moving. I was pregnant when hiring Dumbo Moving because I really needed the help and they left half of my small studio apartment unpacked and unmoved, caused $1300 in flooring damage, which they will not run through their insurance company and have been impossible to reach, which is why I am now here. If you'd like to know the details, keep reading: On 12/31/20 (NYE), I hired Dumbo Moving to help pack my studio apartment and move my items to my new apartment, which was 5 blocks away. I received a lower price from another moving company (I deeply regret not going with them now) and called Dumbo Moving to see if they would counter the offer. I described each item in my apartment to Nina (their customer service rep), how many shelves, plants, pieces of furniture I had, # of closets, 1 kitchen, 1 bathroom (I listed EVERYTHING) - she quoted me a price that beat the other price I was offered and I trusted that I would be covered. Normally I would pack my items myself but again, I am newly pregnant and if you have been pregnant before, you understand how hard the first trimester of pregnancy can be. 3 men show up on the 31st to pack and move my apartment - I left for 10 minutes to go run a quick errand and when I returned, they showed me that they had ripped two holes from my flooring while lifting up my bed (I had adhesive on the bottom of my bed posts so the bed wouldn't move throughout the night). They claimed this was my fault and wouldn't move the other half of my bed. I simply lifting the other bed leg, gently removed the tape on the other side with no damage to show them how easily the other side of the bed came up with the tape. Their aggressive ripping of my bed from the flooring caused the damage. When my management company came to review the damage, it was $1350.00 worth (Receipts and photos of damage attached). The movers then told me that they were out of boxes and could not pack the rest of my apartment. My kitchen was left half full, my bathroom wasn't touched and two closets were left full (images attached) - this was a studio apartment, how big could it have been? When calling to speak with Nina or someone administratively, they told me that I should have known how to quote the job properly myself and it was not their problem. Mind you, I listed every single part of my apartment to them and Nina quoted me and even beat another company's price to get the job. If you are the experts, why are you quoting people the wrong numbers and not providing enough boxes? They told me the damages would be covered by their insurance, which was also a lie. Ultimately their team left me, pregnant to finish the job alone + with $1350 in damages :) I don't know why but I tipped the movers. I felt bad because it was NYE (as I sat alone in a half empty apartment that still needed to be packed and down an extra $1350 because of them). Like any one of you would do, I called my credit card company and disputed the initial charge for my move. After New Years, I emailed their team to file an insurance claim. Since I put in a dispute with my credit card for the incomplete job, Dumbo Moving has done everything in their power to not file my insurance claim, which I will now be taking to small claims court. They threatened that if I did not pull back my dispute on my cc, that they would never file the claim. Basically, they wanted me to stop the dispute and then they also wouldn't file the claim, so then I'd really be screwed. When I called their insurance company, even the receptionist said "yeah, they are pretty sketchy". I'm sure this happens a lot. Their insurance company is TCEINS and the main insurance contact is Noreen Vitolo - if you have an issue with your move and file a claim, she will start to ignore you too. I've called her 5 times now and sent multiple emails with no response. I will admit that I did make one mistake throughout this experience. A week after my move I could not find a few pairs of shoes (mom brain). After calling dumbo moving, asking to see if they were misplaced and searching for hours, I finally found them. I did think that it could have been at the fault of Dumbo Moving but then I actually realized I had packed the shoes myself because Dumbo Moving never even completed packing that part of my apartment. I found the shoes, called and apologized to Dumbo Moving. I want to be clear about my error there because I am a very honest person. I can't say this enough, do not hire this company. It is run horribly to the point where it is scam worthy. Again, I hate writing this review but this is the worst experience I've ever had with a company. Read More

Kristin P.

Williamsburg - South Side, Brooklyn, NY

2021-02-03

DO NOT HIRE THIS COMPANY. I have never left a bad review for any business because I am a small business owner and I absolutely hate complaining but the way this company operates is SCAM worthy. I am writing this review to warn other people to please, HIRE ANY OTHER MOVING COMPANY because you, your items and your money are not safe with Dumbo Moving. I was pregnant when hiring Dumbo Moving because I really needed the help and they left half of my small studio apartment unpacked and unmoved, caused $1300 in flooring damage, which they will not run through their insurance company and have been impossible to reach, which is why I am now here. If you'd like to know the details, keep reading: On 12/31/20 (NYE), I hired Dumbo Moving to help pack my studio apartment and move my items to my new apartment, which was 5 blocks away. I received a lower price from another moving company (I deeply regret not going with them now) and called Dumbo Moving to see if they would counter the offer. I described each item in my apartment to Nina (their customer service rep), how many shelves, plants, pieces of furniture I had, # of closets, 1 kitchen, 1 bathroom (I listed EVERYTHING) - she quoted me a price that beat the other price I was offered and I trusted that I would be covered. Normally I would pack my items myself but again, I am newly pregnant and if you have been pregnant before, you understand how hard the first trimester of pregnancy can be. 3 men show up on the 31st to pack and move my apartment - I left for 10 minutes to go run a quick errand and when I returned, they showed me that they had ripped two holes from my flooring while lifting up my bed (I had adhesive on the bottom of my bed posts so the bed wouldn't move throughout the night). They claimed this was my fault and wouldn't move the other half of my bed. I simply lifting the other bed leg, gently removed the tape on the other side with no damage to show them how easily the other side of the bed came up with the tape. Their aggressive ripping of my bed from the flooring caused the damage. When my management company came to review the damage, it was $1350.00 worth (Receipts and photos of damage attached). The movers then told me that they were out of boxes and could not pack the rest of my apartment. My kitchen was left half full, my bathroom wasn't touched and two closets were left full (images attached) - this was a studio apartment, how big could it have been? When calling to speak with Nina or someone administratively, they told me that I should have known how to quote the job properly myself and it was not their problem. Mind you, I listed every single part of my apartment to them and Nina quoted me and even beat another company's price to get the job. If you are the experts, why are you quoting people the wrong numbers and not providing enough boxes? They told me the damages would be covered by their insurance, which was also a lie. Ultimately their team left me, pregnant to finish the job alone + with $1350 in damages :) I don't know why but I tipped the movers. I felt bad because it was NYE (as I sat alone in a half empty apartment that still needed to be packed and down an extra $1350 because of them). Like any one of you would do, I called my credit card company and disputed the initial charge for my move. After New Years, I emailed their team to file an insurance claim. Since I put in a dispute with my credit card for the incomplete job, Dumbo Moving has done everything in their power to not file my insurance claim, which I will now be taking to small claims court. They threatened that if I did not pull back my dispute on my cc, that they would never file the claim. Basically, they wanted me to stop the dispute and then they also wouldn't file the claim, so then I'd really be screwed. When I called their insurance company, even the receptionist said "yeah, they are pretty sketchy". I'm sure this happens a lot. Their insurance company is TCEINS and the main insurance contact is Noreen Vitolo - if you have an issue with your move and file a claim, she will start to ignore you too. I've called her 5 times now and sent multiple emails with no response. I will admit that I did make one mistake throughout this experience. A week after my move I could not find a few pairs of shoes (mom brain). After calling dumbo moving, asking to see if they were misplaced and searching for hours, I finally found them. I did think that it could have been at the fault of Dumbo Moving but then I actually realized I had packed the shoes myself because Dumbo Moving never even completed packing that part of my apartment. I found the shoes, called and apologized to Dumbo Moving. I want to be clear about my error there because I am a very honest person. I can't say this enough, do not hire this company. It is run horribly to the point where it is scam worthy. Again, I hate writing this review but this is the worst experience I've ever had with a company. Read More

Alexa L.

New York, NY

2021-02-01

do not use this company!!!!! worthless. they showed up the morning of our move with a full truck. it is common sense that a truck should be empty to take furniture from point a to b- especially when they require you to itemize ahead of time for payment. they were trying to squeeze our expensive furniture into the truck, jamming it every which way so it would fit, inviting damage. when we called sales/corporate they were wildly unapologetic, uncommunicative, and unhelpful. they were dodging our calls and refused us updates!!!! they did not send another truck for 5 hours- having no regard for our time and responsibilities for the day. management couldn't have cared any less. worst move experience of all time. if you do not want this to happen to you- find another company. Read More

Amber Vernon

2021-01-01

DUMBO IS GREAT, RESPECTFUL, CAREFUL, FULLY MASKED, PROMPT, EFFICIENT, VERY KIND AND HELPFUL. I WOULD HIRE THEM AGAIN IN A SECOND. I RETRACT THE REVIEW BELOW BECAUSE IT IS MEANT FOR THE COMPANY THAT MOVED EVERYTHING OUT OF MY NEW YORK APARTMENT - RABBIT MOVERS -- NOT DUMBO MOVING. I JUST LEANRED THAT DUMBO MOVING IS THE COMPANY THAT MOVED MY ITEMS FROM STORAGE IN NY ACROSS THE COUNTRY AND THEY WERE GREAT!! AS FOR RABBIT movers -- Horrible COVID practices. The primary mover had a mask, but it had a vent, and he repeatedly told me how upset he was that I looked scared. I was nearly shaking to death because i was moving out of the city to attend a covid funeral and I had NOT allowed ANYONE or ANYTHING in my apartment since February 2020. It was the first time I had ever been scared in my own home in NY since moving there in August 2000. One of the most terrifying days of my life since Sept. 11, 2001. Also, I am missing at least one moving box with key components for lamps, cameras, and other items boxed separately as well as expensive and sentimental items from travel. Read More

Amber Vernon

2021-01-01

DUMBO IS GREAT, RESPECTFUL, CAREFUL, FULLY MASKED, PROMPT, EFFICIENT, VERY KIND AND HELPFUL. I WOULD HIRE THEM AGAIN IN A SECOND. I RETRACT THE REVIEW BELOW BECAUSE IT IS MEANT FOR THE COMPANY THAT MOVED EVERYTHING OUT OF MY NEW YORK APARTMENT - RABBIT MOVERS -- NOT DUMBO MOVING. I JUST LEANRED THAT DUMBO MOVING IS THE COMPANY THAT MOVED MY ITEMS FROM STORAGE IN NY ACROSS THE COUNTRY AND THEY WERE GREAT!! AS FOR RABBIT movers -- Horrible COVID practices. The primary mover had a mask, but it had a vent, and he repeatedly told me how upset he was that I looked scared. I was nearly shaking to death because i was moving out of the city to attend a covid funeral and I had NOT allowed ANYONE or ANYTHING in my apartment since February 2020. It was the first time I had ever been scared in my own home in NY since moving there in August 2000. One of the most terrifying days of my life since Sept. 11, 2001. Also, I am missing at least one moving box with key components for lamps, cameras, and other items boxed separately as well as expensive and sentimental items from travel. Read More

John D.

White Plains, NY

2020-12-09

I did not end up using these guys, but the level of annoyance and borderline harassment I dealt with from them, makes me feel I dodged a major bullet. I called them for a quote for a move a few weeks later. They gave me the quote and said call us back or reply to our emailed quote if you're interested, if you're not, no problem. I ended up going with another company and I emailed and told them as much. They then proceeded to call and email me almost every day over the next few weeks until my move date. I repeatedly emailed/told them I had gone with another company and was no longer interested. Doesn't matter. They continued to call and email despite the fact that I had blocked the number. Later after my move, I looked at my blocked voicemails (see picture below for a sample), and again they had called regularly leaving the same message. I don't know what i would have been in for if I used them, but just letting you know how they act when you don't use them and you can judge their level of professionalism. Read More

Jose

2020-12-07

Hello my name is Jose Guerra I am the client that decided to use Dumbo moving to help empty my deceased aunts apartment the movers were not only kind hard-working friendly they showed up earlier than expected and did not leave until they made sure everything was perfect and well placed I commend them on their professionalism their hard work ethic and the detail they use to not only pack up disassemble and reassemble my furniture their attention to detail was uncanny I highly recommend you guys for any move me or any one of my friends or family members need to do in the near future I also intend on going to Google and leaving the same recommendation under the comment section you guys were great and I appreciate everything you did thank you so to answer your question the service was excellent these guys were great and very hard working 🤝💯💯💯 Read More

Jose

2020-12-07

Hello my name is Jose Guerra I am the client that decided to use Dumbo moving to help empty my deceased aunts apartment the movers were not only kind hard-working friendly they showed up earlier than expected and did not leave until they made sure everything was perfect and well placed I commend them on their professionalism their hard work ethic and the detail they use to not only pack up disassemble and reassemble my furniture their attention to detail was uncanny I highly recommend you guys for any move me or any one of my friends or family members need to do in the near future I also intend on going to Google and leaving the same recommendation under the comment section you guys were great and I appreciate everything you did thank you so to answer your question the service was excellent these guys were great and very hard working 🤝💯💯💯 Read More

Julio Martinez

2020-10-31

Worst moving experience of my life. From the movers to the people in the call center, the overall service is far below NYC standards. From the moment they walked through the door, they demanded a 20% tip before moving a single box, followed by expressing how annoying it was to walk up two flights (which had been arranged for during my original consultation). They damaged my furniture and cracked my computer screen and still demanded 20% tip 5 more times. My partner and I were constantly reminded for the 20% tip, that they state was in the contract. We didn’t get all the boxes and furniture down, so the movers tried to charge us $800 more. Everything was already packed and disassembled. I called the office to report the issue and had the phone hung up on me three times. The movers left my couch in the hallway because they wanted another tip. Basically, they want you to tip them for every item they move plus their 20%. If you want professional movers, look elsewhere and save yourself the headache. Update: Someone from Claims Management reached out to apologize for the situation. An agreement for a refund was done. Although a refund does not remove what my partner and I experienced, our conversation felt as it was a move in the right direction, as they expressed how customer satisfaction is a priority. Overall, once getting ahold of management, our bad experience with Dumbo shifted, as their customer service was that of 5 star quality. I was assured that they’re working on making sure that this doesn’t happen again, and so, if anyone does find themselves in a chaos like this, I do urge for you to reach out to management ASAP. In the case of moving, I am willing to give Dumbo Moving another try. Read More

Julio M.

Queens, NY

2020-10-31

Worst moving experience of my life. From the movers to the people in the call center, the overall service is far below NYC standards. From the moment they walked through the door, they demanded a 20% tip before moving a single box, followed by expressing how annoying it was to walk up two flights (which had been arranged for during my original consultation). They damaged my furniture and cracked my computer screen and still demanded 20% tip 5 more times. My partner and I were constantly reminded for the 20% tip, that they state was in the contract. We didn't get all the boxes and furniture down, so the movers tried to charge us $800 more. Everything was already packed and disassembled. I called the office to report the issue and had the phone hung up on me three times. The movers left my couch in the hallway because they wanted another tip. Basically, they want you to tip them for every item they move plus their 20%. If you want professional movers, look elsewhere and save yourself the headache. Update: Someone from Claims Management reached out to apologize for the situation. An agreement for a refund was done. Although a refund does not remove what my partner and I experienced, our conversation felt as it was a move in the right direction, as they expressed how customer satisfaction is a priority. Overall, once getting ahold of management, our bad experience with Dumbo shifted, as their customer service was that of 5 star quality. I was assured that they're working on making sure that this doesn't happen again, and so, if anyone does find themselves in a chaos like this, I do urge for you to reach out to management ASAP. In the case of moving, I am willing to give Dumbo Moving another try. Read More

Kell D.

New York, NY

2020-08-03

I hired Dumbo movers to move me for the second time. Previously, I had a great experience, I have referred several people. Friday was one of the worst experiences of my life. The level of professionalism was incorrigible and my health and safety was put in jeopardy. I used 12 boxes which I lined up in the hall before their arrival. Upon the lead coming into my apartment, he made me connect him to my Wi-Fi to sign something that he didn't let me read and was wearing his mask below his chin. With CDC guidelines that provide mandates for face-masks, this is a huge health and safety concern, especially since we were in a small 300 sq ft studio apt. Then he started to list what was on the moving list and said he didn't know if he could fit my cases of water or other few items. I also had a light bookshelf, which I included on my notes for the booking confirmation. He then started to put my belongings from side to side and flipped up my rug with zero concern for my possessions. I asked if somebody else was coming to help, to which he said there were three men. The second man was wearing his mask under his nose for the first part of the move (he then completely took it off). I said I was happy to call Dumbo and pay for the additional items and that I would call and place them on the order. The lead man told me that I can just tip 25% and wouldn't have to fill out a new contract. To which, I agreed. Next, upon a 30+ minute delay to go 19 blocks (same ave) they arrived at my new apartment. I had enough time to go to the bank, store for a drink, and walk to my new apartment. They finally arrived and I paid for street parking and returned up to my apartment. They left my belongings in the main floor hallway of the building unattended, when there was a dedicated elevator for them to fill and be watched by the doorman. The doorman and I asked that they put my stuff in the elevator instead of the halls. When they started to bring my stuff into my new apartment, only one mover was wearing a mask. They started to just throw my furniture into the new apartment in no order or care to where it landed. Throughout the entire move, I started repeating, out loud "it's only stuff," I've never been so overwhelmed with disrespect for my myself and my belongings. NIGHT STANDS They were flipping my nightstands like they were shoe boxes, now one has a broken drawer. The two dressers are now also missing several of the gold hardware. I asked the lead man if they had the gold pieces to which he barked at me that they would glue them back on. I asked if I could do it. To which, he essentially shoved me out of the way by boxing me out of the space and started to super glue them. I went to look when he was done and he glued each piece in the wrong place. While he was still there, I had to take them off and ask him to re-glue the ones that did come off. There is now super glue all over the top of the nightstand and I am missing gold pieces. There are also scratches on the sides and on top of both dressers from the movers. CLOSETS The movers started to take my clothing out of the wardrobe boxes. One was completely collapsed. They threw my clothes on the hanger on top of the collapsed bar. When they were unpacking, they started shoving all of my clothes into one of my three closets. They put the clothes on any which way, hangers facing both ways. I asked them to put the clothes in more than the one closets because they were shoving the clothes from side to side to make them fit. They disregarded my request and pretended they didn't hear me. About five minutes later, this caused the bar to completely snap in a brand new closet. They then started to take the clothes from the broken closet and shove them in the other closet, breaking hangers and dropping clothes in the process. At one point, they dropped a very expensive suit jacket and were stepping on it. MATTRESS The movers have completely destroyed my bed frame and mattress cover. As you can see by the pictures. This was my breaking point. They put a mattress size trash bag over my bed at the old apartment. Then proceeded to drag the mattress on the non covered side. As you can see by the photo, my $100+ mattress cover is ruined and covered in filth. BED FRAME The worst part of this experience was what they did to my bed. It was so bad that I went onto my apartment camera to show them. After the closet and nightstand disaster, I asked them to leave. As they were about to leave, I found bolts on-top of a Dumbo moving box. I asked if they were from the bed and the lead mover and another mover came back in as you can see. The lead mover just started to put the bolts in any empty hole. I asked him to stop and said if you are just going to put it in any hole, please leave it. He used his sweaty unmasked head to prop up my mattress and I have a video showing it. Dumbo movers did not care. Read More

Kell D.

New York, NY

2020-08-03

I hired Dumbo movers to move me for the second time. Previously, I had a great experience, I have referred several people. Friday was one of the worst experiences of my life. The level of professionalism was incorrigible and my health and safety was put in jeopardy. I used 12 boxes which I lined up in the hall before their arrival. Upon the lead coming into my apartment, he made me connect him to my Wi-Fi to sign something that he didn't let me read and was wearing his mask below his chin. With CDC guidelines that provide mandates for face-masks, this is a huge health and safety concern, especially since we were in a small 300 sq ft studio apt. Then he started to list what was on the moving list and said he didn't know if he could fit my cases of water or other few items. I also had a light bookshelf, which I included on my notes for the booking confirmation. He then started to put my belongings from side to side and flipped up my rug with zero concern for my possessions. I asked if somebody else was coming to help, to which he said there were three men. The second man was wearing his mask under his nose for the first part of the move (he then completely took it off). I said I was happy to call Dumbo and pay for the additional items and that I would call and place them on the order. The lead man told me that I can just tip 25% and wouldn't have to fill out a new contract. To which, I agreed. Next, upon a 30+ minute delay to go 19 blocks (same ave) they arrived at my new apartment. I had enough time to go to the bank, store for a drink, and walk to my new apartment. They finally arrived and I paid for street parking and returned up to my apartment. They left my belongings in the main floor hallway of the building unattended, when there was a dedicated elevator for them to fill and be watched by the doorman. The doorman and I asked that they put my stuff in the elevator instead of the halls. When they started to bring my stuff into my new apartment, only one mover was wearing a mask. They started to just throw my furniture into the new apartment in no order or care to where it landed. Throughout the entire move, I started repeating, out loud "it's only stuff," I've never been so overwhelmed with disrespect for my myself and my belongings. NIGHT STANDS They were flipping my nightstands like they were shoe boxes, now one has a broken drawer. The two dressers are now also missing several of the gold hardware. I asked the lead man if they had the gold pieces to which he barked at me that they would glue them back on. I asked if I could do it. To which, he essentially shoved me out of the way by boxing me out of the space and started to super glue them. I went to look when he was done and he glued each piece in the wrong place. While he was still there, I had to take them off and ask him to re-glue the ones that did come off. There is now super glue all over the top of the nightstand and I am missing gold pieces. There are also scratches on the sides and on top of both dressers from the movers. CLOSETS The movers started to take my clothing out of the wardrobe boxes. One was completely collapsed. They threw my clothes on the hanger on top of the collapsed bar. When they were unpacking, they started shoving all of my clothes into one of my three closets. They put the clothes on any which way, hangers facing both ways. I asked them to put the clothes in more than the one closets because they were shoving the clothes from side to side to make them fit. They disregarded my request and pretended they didn't hear me. About five minutes later, this caused the bar to completely snap in a brand new closet. They then started to take the clothes from the broken closet and shove them in the other closet, breaking hangers and dropping clothes in the process. At one point, they dropped a very expensive suit jacket and were stepping on it. MATTRESS The movers have completely destroyed my bed frame and mattress cover. As you can see by the pictures. This was my breaking point. They put a mattress size trash bag over my bed at the old apartment. Then proceeded to drag the mattress on the non covered side. As you can see by the photo, my $100+ mattress cover is ruined and covered in filth. BED FRAME The worst part of this experience was what they did to my bed. It was so bad that I went onto my apartment camera to show them. After the closet and nightstand disaster, I asked them to leave. As they were about to leave, I found bolts on-top of a Dumbo moving box. I asked if they were from the bed and the lead mover and another mover came back in as you can see. The lead mover just started to put the bolts in any empty hole. I asked him to stop and said if you are just going to put it in any hole, please leave it. He used his sweaty unmasked head to prop up my mattress and I have a video showing it. Dumbo movers did not care. Read More

Kell D.

New York, NY

2020-08-03

I hired Dumbo movers to move me for the second time. Previously, I had a great experience, I have referred several people. Friday was one of the worst experiences of my life. The level of professionalism was incorrigible and my health and safety was put in jeopardy. I used 12 boxes which I lined up in the hall before their arrival. Upon the lead coming into my apartment, he made me connect him to my Wi-Fi to sign something that he didn't let me read and was wearing his mask below his chin. With CDC guidelines that provide mandates for face-masks, this is a huge health and safety concern, especially since we were in a small 300 sq ft studio apt. Then he started to list what was on the moving list and said he didn't know if he could fit my cases of water or other few items. I also had a light bookshelf, which I included on my notes for the booking confirmation. He then started to put my belongings from side to side and flipped up my rug with zero concern for my possessions. I asked if somebody else was coming to help, to which he said there were three men. The second man was wearing his mask under his nose for the first part of the move (he then completely took it off). I said I was happy to call Dumbo and pay for the additional items and that I would call and place them on the order. The lead man told me that I can just tip 25% and wouldn't have to fill out a new contract. To which, I agreed. Next, upon a 30+ minute delay to go 19 blocks (same ave) they arrived at my new apartment. I had enough time to go to the bank, store for a drink, and walk to my new apartment. They finally arrived and I paid for street parking and returned up to my apartment. They left my belongings in the main floor hallway of the building unattended, when there was a dedicated elevator for them to fill and be watched by the doorman. The doorman and I asked that they put my stuff in the elevator instead of the halls. When they started to bring my stuff into my new apartment, only one mover was wearing a mask. They started to just throw my furniture into the new apartment in no order or care to where it landed. Throughout the entire move, I started repeating, out loud "it's only stuff," I've never been so overwhelmed with disrespect for my myself and my belongings. NIGHT STANDS They were flipping my nightstands like they were shoe boxes, now one has a broken drawer. The two dressers are now also missing several of the gold hardware. I asked the lead man if they had the gold pieces to which he barked at me that they would glue them back on. I asked if I could do it. To which, he essentially shoved me out of the way by boxing me out of the space and started to super glue them. I went to look when he was done and he glued each piece in the wrong place. While he was still there, I had to take them off and ask him to re-glue the ones that did come off. There is now super glue all over the top of the nightstand and I am missing gold pieces. There are also scratches on the sides and on top of both dressers from the movers. CLOSETS The movers started to take my clothing out of the wardrobe boxes. One was completely collapsed. They threw my clothes on the hanger on top of the collapsed bar. When they were unpacking, they started shoving all of my clothes into one of my three closets. They put the clothes on any which way, hangers facing both ways. I asked them to put the clothes in more than the one closets because they were shoving the clothes from side to side to make them fit. They disregarded my request and pretended they didn't hear me. About five minutes later, this caused the bar to completely snap in a brand new closet. They then started to take the clothes from the broken closet and shove them in the other closet, breaking hangers and dropping clothes in the process. At one point, they dropped a very expensive suit jacket and were stepping on it. MATTRESS The movers have completely destroyed my bed frame and mattress cover. As you can see by the pictures. This was my breaking point. They put a mattress size trash bag over my bed at the old apartment. Then proceeded to drag the mattress on the non covered side. As you can see by the photo, my $100+ mattress cover is ruined and covered in filth. BED FRAME The worst part of this experience was what they did to my bed. It was so bad that I went onto my apartment camera to show them. After the closet and nightstand disaster, I asked them to leave. As they were about to leave, I found bolts on-top of a Dumbo moving box. I asked if they were from the bed and the lead mover and another mover came back in as you can see. The lead mover just started to put the bolts in any empty hole. I asked him to stop and said if you are just going to put it in any hole, please leave it. He used his sweaty unmasked head to prop up my mattress and I have a video showing it. Dumbo movers did not care. Read More

Kell D.

New York, NY

2020-08-03

I hired Dumbo movers to move me for the second time. Previously, I had a great experience, I have referred several people. Friday was one of the worst experiences of my life. The level of professionalism was incorrigible and my health and safety was put in jeopardy. I used 12 boxes which I lined up in the hall before their arrival. Upon the lead coming into my apartment, he made me connect him to my Wi-Fi to sign something that he didn't let me read and was wearing his mask below his chin. With CDC guidelines that provide mandates for face-masks, this is a huge health and safety concern, especially since we were in a small 300 sq ft studio apt. Then he started to list what was on the moving list and said he didn't know if he could fit my cases of water or other few items. I also had a light bookshelf, which I included on my notes for the booking confirmation. He then started to put my belongings from side to side and flipped up my rug with zero concern for my possessions. I asked if somebody else was coming to help, to which he said there were three men. The second man was wearing his mask under his nose for the first part of the move (he then completely took it off). I said I was happy to call Dumbo and pay for the additional items and that I would call and place them on the order. The lead man told me that I can just tip 25% and wouldn't have to fill out a new contract. To which, I agreed. Next, upon a 30+ minute delay to go 19 blocks (same ave) they arrived at my new apartment. I had enough time to go to the bank, store for a drink, and walk to my new apartment. They finally arrived and I paid for street parking and returned up to my apartment. They left my belongings in the main floor hallway of the building unattended, when there was a dedicated elevator for them to fill and be watched by the doorman. The doorman and I asked that they put my stuff in the elevator instead of the halls. When they started to bring my stuff into my new apartment, only one mover was wearing a mask. They started to just throw my furniture into the new apartment in no order or care to where it landed. Throughout the entire move, I started repeating, out loud "it's only stuff," I've never been so overwhelmed with disrespect for my myself and my belongings. NIGHT STANDS They were flipping my nightstands like they were shoe boxes, now one has a broken drawer. The two dressers are now also missing several of the gold hardware. I asked the lead man if they had the gold pieces to which he barked at me that they would glue them back on. I asked if I could do it. To which, he essentially shoved me out of the way by boxing me out of the space and started to super glue them. I went to look when he was done and he glued each piece in the wrong place. While he was still there, I had to take them off and ask him to re-glue the ones that did come off. There is now super glue all over the top of the nightstand and I am missing gold pieces. There are also scratches on the sides and on top of both dressers from the movers. CLOSETS The movers started to take my clothing out of the wardrobe boxes. One was completely collapsed. They threw my clothes on the hanger on top of the collapsed bar. When they were unpacking, they started shoving all of my clothes into one of my three closets. They put the clothes on any which way, hangers facing both ways. I asked them to put the clothes in more than the one closets because they were shoving the clothes from side to side to make them fit. They disregarded my request and pretended they didn't hear me. About five minutes later, this caused the bar to completely snap in a brand new closet. They then started to take the clothes from the broken closet and shove them in the other closet, breaking hangers and dropping clothes in the process. At one point, they dropped a very expensive suit jacket and were stepping on it. MATTRESS The movers have completely destroyed my bed frame and mattress cover. As you can see by the pictures. This was my breaking point. They put a mattress size trash bag over my bed at the old apartment. Then proceeded to drag the mattress on the non covered side. As you can see by the photo, my $100+ mattress cover is ruined and covered in filth. BED FRAME The worst part of this experience was what they did to my bed. It was so bad that I went onto my apartment camera to show them. After the closet and nightstand disaster, I asked them to leave. As they were about to leave, I found bolts on-top of a Dumbo moving box. I asked if they were from the bed and the lead mover and another mover came back in as you can see. The lead mover just started to put the bolts in any empty hole. I asked him to stop and said if you are just going to put it in any hole, please leave it. He used his sweaty unmasked head to prop up my mattress and I have a video showing it. Dumbo movers did not care. Read More

Marlon J.

Brooklyn, NY

2020-08-03

please make your life easy and avoid these unorganized crooks that just want your money. i hired this company for a short move from storage to storage and prior to this move. they had all my information already as they moved me into the storage unit. rep's name is allen hes horrible just wants your money poor customer service. as he asked me prior to the move what did i remove from the storage unit and i explained a bed, tv, very large speaker and bags of clothes. so the storage unit has less items from the initial move. which cost me way less than the new move that i wanted. same miles. same items. he sends a set of two movers and they have an itemized list from allen this time starting the move that doesnt include half of my items. apon going back and fourth with allen on the phone he would not let me speak to a manager. until the movers themselves gave me the name and phone number to the manager which told me that i can tip the drivers $175 each for them to continue the move and they will take all my items out of the storage. which dumbo storage moved me in for $375 so the new move would cost me $400 which i paid plus an additional $500 which is insane my storage unit was a small 10x10. these guys are crooks and they send unprofessional men who will get on the phone in front of you and speak a different language so they can figure out how they will rob you. men told me to move my fish tank alone would cost me $400 by itself which they moved into the storage in the original move for $375 with everything else. matt is the managers name and all he could say was allen made a mistake and for me to pay more money either to the workers $150 each or to him $550. or they can cancel the move and fully refund me. a complete waste of time. all they can say is sorry the employee made a mistake. there are plenty of movers in brooklyn ny please do research and avoid these money hungry crooks. that give you one price and change it during the move because they think you have no other options. theyre bad a bad business. avoid avoid dumbo storage moving. the move was canceled. as i was not paying $950 on what originally cost me $375. especially with less items. Read More

Marlon J.

Brooklyn, NY

2020-08-03

please make your life easy and avoid these unorganized crooks that just want your money. i hired this company for a short move from storage to storage and prior to this move. they had all my information already as they moved me into the storage unit. rep's name is allen hes horrible just wants your money poor customer service. as he asked me prior to the move what did i remove from the storage unit and i explained a bed, tv, very large speaker and bags of clothes. so the storage unit has less items from the initial move. which cost me way less than the new move that i wanted. same miles. same items. he sends a set of two movers and they have an itemized list from allen this time starting the move that doesnt include half of my items. apon going back and fourth with allen on the phone he would not let me speak to a manager. until the movers themselves gave me the name and phone number to the manager which told me that i can tip the drivers $175 each for them to continue the move and they will take all my items out of the storage. which dumbo storage moved me in for $375 so the new move would cost me $400 which i paid plus an additional $500 which is insane my storage unit was a small 10x10. these guys are crooks and they send unprofessional men who will get on the phone in front of you and speak a different language so they can figure out how they will rob you. men told me to move my fish tank alone would cost me $400 by itself which they moved into the storage in the original move for $375 with everything else. matt is the managers name and all he could say was allen made a mistake and for me to pay more money either to the workers $150 each or to him $550. or they can cancel the move and fully refund me. a complete waste of time. all they can say is sorry the employee made a mistake. there are plenty of movers in brooklyn ny please do research and avoid these money hungry crooks. that give you one price and change it during the move because they think you have no other options. theyre bad a bad business. avoid avoid dumbo storage moving. the move was canceled. as i was not paying $950 on what originally cost me $375. especially with less items. Read More

Marlon J.

Brooklyn, NY

2020-08-03

please make your life easy and avoid these unorganized crooks that just want your money. i hired this company for a short move from storage to storage and prior to this move. they had all my information already as they moved me into the storage unit. rep's name is allen hes horrible just wants your money poor customer service. as he asked me prior to the move what did i remove from the storage unit and i explained a bed, tv, very large speaker and bags of clothes. so the storage unit has less items from the initial move. which cost me way less than the new move that i wanted. same miles. same items. he sends a set of two movers and they have an itemized list from allen this time starting the move that doesnt include half of my items. apon going back and fourth with allen on the phone he would not let me speak to a manager. until the movers themselves gave me the name and phone number to the manager which told me that i can tip the drivers $175 each for them to continue the move and they will take all my items out of the storage. which dumbo storage moved me in for $375 so the new move would cost me $400 which i paid plus an additional $500 which is insane my storage unit was a small 10x10. these guys are crooks and they send unprofessional men who will get on the phone in front of you and speak a different language so they can figure out how they will rob you. men told me to move my fish tank alone would cost me $400 by itself which they moved into the storage in the original move for $375 with everything else. matt is the managers name and all he could say was allen made a mistake and for me to pay more money either to the workers $150 each or to him $550. or they can cancel the move and fully refund me. a complete waste of time. all they can say is sorry the employee made a mistake. there are plenty of movers in brooklyn ny please do research and avoid these money hungry crooks. that give you one price and change it during the move because they think you have no other options. theyre bad a bad business. avoid avoid dumbo storage moving. the move was canceled. as i was not paying $950 on what originally cost me $375. especially with less items. Read More

Yi Z.

Brooklyn, NY

2020-07-08

BE CAREFUL! THESE MOVERS DO NOT CARE ABOUT YOUR STUFF. The movers damaged my property greatly and left a lot of my stuff unattended while they were loading the truck. I only moved 5 blocks down the road and I had multiple items damaged. They tricked me and did not fully tell me what was covered. My table now has two big dents and scuff marks on the inside. Here are just a few of the photos. Be CAREFUL not to trust the movers as they do not have the best intention. They also did not wear gloves and wore their masks inappropriately (only covering mouth). I have no problem with anyone on the support side or sales, but the movers were incompetent and lied to me about what was covered. UPDATE: Because I wrote this review they have reduced my refund. Keep in mind that I already accepted their offer before I posted this yelp review. It looks like instead of addressing issues with their movers they only choose to reply to positive reviews. This company does not care about their customers. Read More

Yi Z.

Brooklyn, NY

2020-07-08

BE CAREFUL! THESE MOVERS DO NOT CARE ABOUT YOUR STUFF. The movers damaged my property greatly and left a lot of my stuff unattended while they were loading the truck. I only moved 5 blocks down the road and I had multiple items damaged. They tricked me and did not fully tell me what was covered. My table now has two big dents and scuff marks on the inside. Here are just a few of the photos. Be CAREFUL not to trust the movers as they do not have the best intention. They also did not wear gloves and wore their masks inappropriately (only covering mouth). I have no problem with anyone on the support side or sales, but the movers were incompetent and lied to me about what was covered. UPDATE: Because I wrote this review they have reduced my refund. Keep in mind that I already accepted their offer before I posted this yelp review. It looks like instead of addressing issues with their movers they only choose to reply to positive reviews. This company does not care about their customers. Read More

Yi Z.

Brooklyn, NY

2020-07-08

BE CAREFUL! THESE MOVERS DO NOT CARE ABOUT YOUR STUFF. The movers damaged my property greatly and left a lot of my stuff unattended while they were loading the truck. I only moved 5 blocks down the road and I had multiple items damaged. They tricked me and did not fully tell me what was covered. My table now has two big dents and scuff marks on the inside. Here are just a few of the photos. Be CAREFUL not to trust the movers as they do not have the best intention. They also did not wear gloves and wore their masks inappropriately (only covering mouth). I have no problem with anyone on the support side or sales, but the movers were incompetent and lied to me about what was covered. UPDATE: Because I wrote this review they have reduced my refund. Keep in mind that I already accepted their offer before I posted this yelp review. It looks like instead of addressing issues with their movers they only choose to reply to positive reviews. This company does not care about their customers. Read More

Yi Z.

Brooklyn, NY

2020-07-08

BE CAREFUL! THESE MOVERS DO NOT CARE ABOUT YOUR STUFF. The movers damaged my property greatly and left a lot of my stuff unattended while they were loading the truck. I only moved 5 blocks down the road and I had multiple items damaged. They tricked me and did not fully tell me what was covered. My table now has two big dents and scuff marks on the inside. Here are just a few of the photos. Be CAREFUL not to trust the movers as they do not have the best intention. They also did not wear gloves and wore their masks inappropriately (only covering mouth). I have no problem with anyone on the support side or sales, but the movers were incompetent and lied to me about what was covered. UPDATE: Because I wrote this review they have reduced my refund. Keep in mind that I already accepted their offer before I posted this yelp review. It looks like instead of addressing issues with their movers they only choose to reply to positive reviews. This company does not care about their customers. Read More

Adam Glassman

2020-06-01

Terrible experience, you should go with someone else. Short story - rude, insulting, unprofessional, will raise the price on you during the day of the move and threaten to stop moving you if you don't comply. Two man crew, not three that's why they can quote a competitive price. Long story - We moved this weekend (May 30). In the process of raising the cost of our move for unlisted items, Dumbo Moving put a $200 parking charge on us. They didn't disclose it, they didn't outline it in the updated bill. I found out because I asked them why they were raising the price so much. Their truck was across the street, so we pushed back (picture attached - that's their truck and our building behind it. Not like it's an avenue away). The driver, Nikolai, took me to the truck and demanded I tell him where to park, then insulted me and called my wife a liar, started arguing with me, then said "you live in a nice building like this and you're arguing about $200...". Then he said that he was going to tell dispatch the truck is further, so that they charge us even more. That shows they know what they're doing and they don't care. There are a lot of one star reviews on here for a reason. We never received an apology from Nikolai or Dumbo Moving in general for their behavior. The movers then refused to move our vacuum, ironing board and a bag at the very end. So, if you don't listen to this review and decide to book them, be sure to specifically outline for the movers the vacuum, ironing board, and any other odd sized item that won't fit in a box. We had to throw some if it away. By the way, you'll be enticed by the low price they quote you. It's because they're quoting you a two person crew. Even if none of the other things happen to you that happened us, it'll still be a very slow move. It's not a bargain. Update!!!! The manager, Anthony Collazo reached out to my wife and me and he is attempting to make things right by refunding the money we paid for “parking” and reprimanding Nikolai for his behavior. Thank you very much Anthony. Read More

Marley J.

Brooklyn, NY

2020-05-04

Do not use this company. This review is for a Nov 2019 move. The movers arrived and asked 3 times for tips upfront. I assured them I had more than enough cash to tip above the recommended 40% after the move was complete. Cue the disaster. In the 15 mins between apartments, they ripped a hole clean across my mattress and dropped my fan down the stairs. The movers and company expressed no empathy for ruining a $1k mattress and reimbursed me a paltry $200 for the "damages" and wouldn't remove the damaged mattress from my apartment. I've moved with this mattress cross country with no issue and I'm still utterly confused how it was ruined in less than 15 mins. If you're even questioning for 1 second whether or not to use this company. Don't do it. Spend your money elsewhere. Read More

Marley J.

Brooklyn, NY

2020-05-04

Do not use this company. This review is for a Nov 2019 move. The movers arrived and asked 3 times for tips upfront. I assured them I had more than enough cash to tip above the recommended 40% after the move was complete. Cue the disaster. In the 15 mins between apartments, they ripped a hole clean across my mattress and dropped my fan down the stairs. The movers and company expressed no empathy for ruining a $1k mattress and reimbursed me a paltry $200 for the "damages" and wouldn't remove the damaged mattress from my apartment. I've moved with this mattress cross country with no issue and I'm still utterly confused how it was ruined in less than 15 mins. If you're even questioning for 1 second whether or not to use this company. Don't do it. Spend your money elsewhere. Read More

Misha S.

Manhattan, NY

2020-02-20

Ah, where do I even begin with this review....If I could give negative stars, that would be more suitable for the experience I had with this establishment. I needed someone to both pack and move my belongings and I went off a friends recommendation and booked dumbo moving company- when I should have gone with my gut and booked the previous movers I have always used in the past (elate and vector) but I said hey what the heck, let me try someone new. I will start by saying that I was definitely fooled by the professionalism during the initial process with one of the coordinators, as she was helpful and accommodating from the start so I thought it would be a smooth and easy move (I was literally moving across the street). Now, allow me to share with you what else happened. First, I was shocked that only two movers showed up to pack an entire one bedroom apartment in a 3 hour window- they were moody and rushing the entire time- one of the movers wasn't even present half the time. Once they reached the new building I received a phone call from one of the movers screaming at me because the freight elevator was delayed! I was shocked!! I called to complain and spoke to a manager who seemed to be helpful and told me he would be reprimanded, so I thought, ok maybe they are gonna do the right thing- but who really knows if he ever did anything. The way our items were packed was a disgrace, they just threw things into a box where liquids leaked and damaged so many things (see photos attached). No padding was used, just random paper that they shoved into a box. They broke a very large floor mirror and blamed it on a pedestrian crossing the street, then they broke a ceramic vase, assembled my bed wrong, broke a wardrobe closet and then re-assembled it anyway (knowing it was broken but did not tell us and I noticed it later) damaged the entry way of my new apartment in a luxury building as well as the door and ceiling which I had to pay out of pocket to repair. I didn't even get a single apology! It was as if they were doing me a favor by moving my stuff. So naturally, I had to file a claim with their "claims manager" who not only was terribly rude and inconsiderate- he basically told me that since I did not purchase additional insurance, that they wouldn't do anything except pay 60 cents per pound of each damaged item (LOL!) I found that hilarious since the damages were in the thousands. Yes, maybe I should have purchased the additional insurance, but this was never verbally offered to me, it was in the fine print which I obviously overlooked in error. However, when hiring someone to do a service and they blatantly do not live up to that service, isnt it their duty to rectify their mistake and make it right? In the end he offered me $250 as a "best and final" which I found insulting and did not even deserve a response. I have moved over a dozen times in my life, and this was BY FAR the worst moving company I have ever used. I will never ever recommend them to anyone. Let the attached photos speak for themselves! Read More

Misha S.

Manhattan, NY

2020-02-20

Ah, where do I even begin with this review....If I could give negative stars, that would be more suitable for the experience I had with this establishment. I needed someone to both pack and move my belongings and I went off a friends recommendation and booked dumbo moving company- when I should have gone with my gut and booked the previous movers I have always used in the past (elate and vector) but I said hey what the heck, let me try someone new. I will start by saying that I was definitely fooled by the professionalism during the initial process with one of the coordinators, as she was helpful and accommodating from the start so I thought it would be a smooth and easy move (I was literally moving across the street). Now, allow me to share with you what else happened. First, I was shocked that only two movers showed up to pack an entire one bedroom apartment in a 3 hour window- they were moody and rushing the entire time- one of the movers wasn't even present half the time. Once they reached the new building I received a phone call from one of the movers screaming at me because the freight elevator was delayed! I was shocked!! I called to complain and spoke to a manager who seemed to be helpful and told me he would be reprimanded, so I thought, ok maybe they are gonna do the right thing- but who really knows if he ever did anything. The way our items were packed was a disgrace, they just threw things into a box where liquids leaked and damaged so many things (see photos attached). No padding was used, just random paper that they shoved into a box. They broke a very large floor mirror and blamed it on a pedestrian crossing the street, then they broke a ceramic vase, assembled my bed wrong, broke a wardrobe closet and then re-assembled it anyway (knowing it was broken but did not tell us and I noticed it later) damaged the entry way of my new apartment in a luxury building as well as the door and ceiling which I had to pay out of pocket to repair. I didn't even get a single apology! It was as if they were doing me a favor by moving my stuff. So naturally, I had to file a claim with their "claims manager" who not only was terribly rude and inconsiderate- he basically told me that since I did not purchase additional insurance, that they wouldn't do anything except pay 60 cents per pound of each damaged item (LOL!) I found that hilarious since the damages were in the thousands. Yes, maybe I should have purchased the additional insurance, but this was never verbally offered to me, it was in the fine print which I obviously overlooked in error. However, when hiring someone to do a service and they blatantly do not live up to that service, isnt it their duty to rectify their mistake and make it right? In the end he offered me $250 as a "best and final" which I found insulting and did not even deserve a response. I have moved over a dozen times in my life, and this was BY FAR the worst moving company I have ever used. I will never ever recommend them to anyone. Let the attached photos speak for themselves! Read More

Misha S.

Manhattan, NY

2020-02-20

Ah, where do I even begin with this review....If I could give negative stars, that would be more suitable for the experience I had with this establishment. I needed someone to both pack and move my belongings and I went off a friends recommendation and booked dumbo moving company- when I should have gone with my gut and booked the previous movers I have always used in the past (elate and vector) but I said hey what the heck, let me try someone new. I will start by saying that I was definitely fooled by the professionalism during the initial process with one of the coordinators, as she was helpful and accommodating from the start so I thought it would be a smooth and easy move (I was literally moving across the street). Now, allow me to share with you what else happened. First, I was shocked that only two movers showed up to pack an entire one bedroom apartment in a 3 hour window- they were moody and rushing the entire time- one of the movers wasn't even present half the time. Once they reached the new building I received a phone call from one of the movers screaming at me because the freight elevator was delayed! I was shocked!! I called to complain and spoke to a manager who seemed to be helpful and told me he would be reprimanded, so I thought, ok maybe they are gonna do the right thing- but who really knows if he ever did anything. The way our items were packed was a disgrace, they just threw things into a box where liquids leaked and damaged so many things (see photos attached). No padding was used, just random paper that they shoved into a box. They broke a very large floor mirror and blamed it on a pedestrian crossing the street, then they broke a ceramic vase, assembled my bed wrong, broke a wardrobe closet and then re-assembled it anyway (knowing it was broken but did not tell us and I noticed it later) damaged the entry way of my new apartment in a luxury building as well as the door and ceiling which I had to pay out of pocket to repair. I didn't even get a single apology! It was as if they were doing me a favor by moving my stuff. So naturally, I had to file a claim with their "claims manager" who not only was terribly rude and inconsiderate- he basically told me that since I did not purchase additional insurance, that they wouldn't do anything except pay 60 cents per pound of each damaged item (LOL!) I found that hilarious since the damages were in the thousands. Yes, maybe I should have purchased the additional insurance, but this was never verbally offered to me, it was in the fine print which I obviously overlooked in error. However, when hiring someone to do a service and they blatantly do not live up to that service, isnt it their duty to rectify their mistake and make it right? In the end he offered me $250 as a "best and final" which I found insulting and did not even deserve a response. I have moved over a dozen times in my life, and this was BY FAR the worst moving company I have ever used. I will never ever recommend them to anyone. Let the attached photos speak for themselves! Read More

Misha S.

Manhattan, NY

2020-02-20

Ah, where do I even begin with this review....If I could give negative stars, that would be more suitable for the experience I had with this establishment. I needed someone to both pack and move my belongings and I went off a friends recommendation and booked dumbo moving company- when I should have gone with my gut and booked the previous movers I have always used in the past (elate and vector) but I said hey what the heck, let me try someone new. I will start by saying that I was definitely fooled by the professionalism during the initial process with one of the coordinators, as she was helpful and accommodating from the start so I thought it would be a smooth and easy move (I was literally moving across the street). Now, allow me to share with you what else happened. First, I was shocked that only two movers showed up to pack an entire one bedroom apartment in a 3 hour window- they were moody and rushing the entire time- one of the movers wasn't even present half the time. Once they reached the new building I received a phone call from one of the movers screaming at me because the freight elevator was delayed! I was shocked!! I called to complain and spoke to a manager who seemed to be helpful and told me he would be reprimanded, so I thought, ok maybe they are gonna do the right thing- but who really knows if he ever did anything. The way our items were packed was a disgrace, they just threw things into a box where liquids leaked and damaged so many things (see photos attached). No padding was used, just random paper that they shoved into a box. They broke a very large floor mirror and blamed it on a pedestrian crossing the street, then they broke a ceramic vase, assembled my bed wrong, broke a wardrobe closet and then re-assembled it anyway (knowing it was broken but did not tell us and I noticed it later) damaged the entry way of my new apartment in a luxury building as well as the door and ceiling which I had to pay out of pocket to repair. I didn't even get a single apology! It was as if they were doing me a favor by moving my stuff. So naturally, I had to file a claim with their "claims manager" who not only was terribly rude and inconsiderate- he basically told me that since I did not purchase additional insurance, that they wouldn't do anything except pay 60 cents per pound of each damaged item (LOL!) I found that hilarious since the damages were in the thousands. Yes, maybe I should have purchased the additional insurance, but this was never verbally offered to me, it was in the fine print which I obviously overlooked in error. However, when hiring someone to do a service and they blatantly do not live up to that service, isnt it their duty to rectify their mistake and make it right? In the end he offered me $250 as a "best and final" which I found insulting and did not even deserve a response. I have moved over a dozen times in my life, and this was BY FAR the worst moving company I have ever used. I will never ever recommend them to anyone. Let the attached photos speak for themselves! Read More

Aidan B.

CA, CA

2020-01-22

GREAT: Pricing and sales service superb. Nem was GREAT. Pricing excellent.One of the most impressive Sales experiences I have had. For context, working for a major social media company this is my 6th international/long distance move with professional movers. GOOD: The Packing team were friendly, I brought them meals and drinks and oversaw part of their packing (and I paid for special materials as guided, e.g. for the TV etc). POOR: However on the other side when I unpacked some months later, the boxes were dropped-off, some upside down, and sadly as the photos below show with a large number of boxes filled with appliances and valuable not packed properly and in many cases without any packing at all, just dropped together into a box and taped shut. BAD: This resulted in thousands of dollars of damage, many broken lamps, plates, platters, lamps, scratched decorative gifts from our wedding (ice buckets etc... and scratched appliances. I have never had this in any of my moves. HUH?: Insurance only covers by the pound, so don't expect much from that, but below to me looks like bad practice, and so far I haven't seen them take it seriously. Their response to my claim that this was negligent packing was that only a Court of Law would deem if it is negligent packing. Instead of a court of law, I will let you, the potential customers make a call. Read More

Aidan B.

CA, CA

2020-01-22

GREAT: Pricing and sales service superb. Nem was GREAT. Pricing excellent.One of the most impressive Sales experiences I have had. For context, working for a major social media company this is my 6th international/long distance move with professional movers. GOOD: The Packing team were friendly, I brought them meals and drinks and oversaw part of their packing (and I paid for special materials as guided, e.g. for the TV etc). POOR: However on the other side when I unpacked some months later, the boxes were dropped-off, some upside down, and sadly as the photos below show with a large number of boxes filled with appliances and valuable not packed properly and in many cases without any packing at all, just dropped together into a box and taped shut. BAD: This resulted in thousands of dollars of damage, many broken lamps, plates, platters, lamps, scratched decorative gifts from our wedding (ice buckets etc... and scratched appliances. I have never had this in any of my moves. HUH?: Insurance only covers by the pound, so don't expect much from that, but below to me looks like bad practice, and so far I haven't seen them take it seriously. Their response to my claim that this was negligent packing was that only a Court of Law would deem if it is negligent packing. Instead of a court of law, I will let you, the potential customers make a call. Read More

Aidan B.

CA, CA

2020-01-22

GREAT: Pricing and sales service superb. Nem was GREAT. Pricing excellent.One of the most impressive Sales experiences I have had. For context, working for a major social media company this is my 6th international/long distance move with professional movers. GOOD: The Packing team were friendly, I brought them meals and drinks and oversaw part of their packing (and I paid for special materials as guided, e.g. for the TV etc). POOR: However on the other side when I unpacked some months later, the boxes were dropped-off, some upside down, and sadly as the photos below show with a large number of boxes filled with appliances and valuable not packed properly and in many cases without any packing at all, just dropped together into a box and taped shut. BAD: This resulted in thousands of dollars of damage, many broken lamps, plates, platters, lamps, scratched decorative gifts from our wedding (ice buckets etc... and scratched appliances. I have never had this in any of my moves. HUH?: Insurance only covers by the pound, so don't expect much from that, but below to me looks like bad practice, and so far I haven't seen them take it seriously. Their response to my claim that this was negligent packing was that only a Court of Law would deem if it is negligent packing. Instead of a court of law, I will let you, the potential customers make a call. Read More

Aidan B.

CA, CA

2020-01-22

GREAT: Pricing and sales service superb. Nem was GREAT. Pricing excellent.One of the most impressive Sales experiences I have had. For context, working for a major social media company this is my 6th international/long distance move with professional movers. GOOD: The Packing team were friendly, I brought them meals and drinks and oversaw part of their packing (and I paid for special materials as guided, e.g. for the TV etc). POOR: However on the other side when I unpacked some months later, the boxes were dropped-off, some upside down, and sadly as the photos below show with a large number of boxes filled with appliances and valuable not packed properly and in many cases without any packing at all, just dropped together into a box and taped shut. BAD: This resulted in thousands of dollars of damage, many broken lamps, plates, platters, lamps, scratched decorative gifts from our wedding (ice buckets etc... and scratched appliances. I have never had this in any of my moves. HUH?: Insurance only covers by the pound, so don't expect much from that, but below to me looks like bad practice, and so far I haven't seen them take it seriously. Their response to my claim that this was negligent packing was that only a Court of Law would deem if it is negligent packing. Instead of a court of law, I will let you, the potential customers make a call. Read More

Kevin H.

New York, NY

2019-12-26

Heads-up: If you hire Dumbo Moving and Storage, this is how they're going to pack and transport your stereo equipment: No padding, no paper, no nothing. They just threw four components in a box. My Bang & Olufsen turntable is destroyed. Look what they did to it. The stylus was sheared off, the MMC2 cartridge was irreparably damaged, the platter was knocked loose and the belt was ruined. The MMC2 cartridge is no longer manufactured by B&O. The only authorized repair shop charges $599 to have it completely rebuilt. (Here's the link so you know I'm not exaggerating: I've written a longer review detailing all the damage done to my furniture and how Dumbo Moving left behind a ton of stuff in my old apartment without telling me. They have zero respect for your property. The pictures tell the story. Be smart: Find another moving company, one that's professional and reputable. Read More

Kevin H.

New York, NY

2019-12-26

Heads-up: If you hire Dumbo Moving and Storage, this is how they're going to pack and transport your stereo equipment: No padding, no paper, no nothing. They just threw four components in a box. My Bang & Olufsen turntable is destroyed. Look what they did to it. The stylus was sheared off, the MMC2 cartridge was irreparably damaged, the platter was knocked loose and the belt was ruined. The MMC2 cartridge is no longer manufactured by B&O. The only authorized repair shop charges $599 to have it completely rebuilt. (Here's the link so you know I'm not exaggerating: I've written a longer review detailing all the damage done to my furniture and how Dumbo Moving left behind a ton of stuff in my old apartment without telling me. They have zero respect for your property. The pictures tell the story. Be smart: Find another moving company, one that's professional and reputable. Read More

Kevin H.

New York, NY

2019-12-26

Heads-up: If you hire Dumbo Moving and Storage, this is how they're going to pack and transport your stereo equipment: No padding, no paper, no nothing. They just threw four components in a box. My Bang & Olufsen turntable is destroyed. Look what they did to it. The stylus was sheared off, the MMC2 cartridge was irreparably damaged, the platter was knocked loose and the belt was ruined. The MMC2 cartridge is no longer manufactured by B&O. The only authorized repair shop charges $599 to have it completely rebuilt. (Here's the link so you know I'm not exaggerating: I've written a longer review detailing all the damage done to my furniture and how Dumbo Moving left behind a ton of stuff in my old apartment without telling me. They have zero respect for your property. The pictures tell the story. Be smart: Find another moving company, one that's professional and reputable. Read More

Ryan B.

Sayville, NY

2019-08-18

By the far the worst moving experience I've ever had. That includes moving myself into a 4th floor walkup during a heat wave. As a note up front, this is told from both my perspective as well as my partner. I was at our new apartment with our dogs installing AC units, while she handled the move-out. I handled the move-in. 1 - The day was started with the movers telling my partner that a 20% tip was REQUIRED. They then squeezed us for more money than we were quoted, saying she had to pay them cash for more boxes and for "additional items." These additional items included things like my vintage guitars (more on this in a minute), framed pictures, and an ironing board, none of which were packed in any special way by the movers. They also attempted to charge us for bags of garbage in the apartment that they were repeatedly told were not items to move. 2 - My partner observed one of the movers playing one of my guitars. She asked him to stop. She then observed him AGAIN playing it out on the street when he thought she wasn't watching. I also witnessed this behavior at the load-out location. This is wildly bizarre and unprofessional. 3 - They took an unreasonable amount of breaks. I understand that moving is an arduous task. I've done it before myself many times. But there's a difference between taking a few minutes to catch your breath, and taking a half hour between every trip into the apartment. This was especially evident when they took over an hour to leave the load-in location and drive to the load-out, which is a 0.6 mile drive away. Thats down Graham Ave, which even in gridlock traffic takes 10-15 minutes tops. THEN when they arrived, I watched them horsing around (including playing my guitar again) prior to starting to move our items into the apartment. After one trip, they disappeared. I looked outside, and they were EATING ICE CREAM (picture attached.) After 20 minutes I went out and asked them if they were going to continue the move. They said "one minute" and spent the next 5 minutes finishing their ice cream. 4 - They damaged items by being careless. One was a large, expensive painting. I witnessed one of the movers lean other framed items on the canvas of the painting which must be when it happened. Thankfully I was standing right there and was able to move the other frames before the painting was damaged further. They also somehow managed to punch a hole in our dresser despite it being wrapped and bubbled. Photos are both are attached. The fact that we had to act as de facto foremen in order to make sure the move happened in a timely, responsible manner is insane. My partner and I had other pressing issues to handle at the apartment, as well as a pair of dogs to wrangle. In case you're wondering, my leftover service industry guilt from years of working in retail and restaurants meant these guys still got a tip. Looking back on it, I wish I had kept that money so I could try to repair our damaged items, or maybe buy myself some ice cream. Read More

Ryan B.

Sayville, NY

2019-08-18

By the far the worst moving experience I've ever had. That includes moving myself into a 4th floor walkup during a heat wave. As a note up front, this is told from both my perspective as well as my partner. I was at our new apartment with our dogs installing AC units, while she handled the move-out. I handled the move-in. 1 - The day was started with the movers telling my partner that a 20% tip was REQUIRED. They then squeezed us for more money than we were quoted, saying she had to pay them cash for more boxes and for "additional items." These additional items included things like my vintage guitars (more on this in a minute), framed pictures, and an ironing board, none of which were packed in any special way by the movers. They also attempted to charge us for bags of garbage in the apartment that they were repeatedly told were not items to move. 2 - My partner observed one of the movers playing one of my guitars. She asked him to stop. She then observed him AGAIN playing it out on the street when he thought she wasn't watching. I also witnessed this behavior at the load-out location. This is wildly bizarre and unprofessional. 3 - They took an unreasonable amount of breaks. I understand that moving is an arduous task. I've done it before myself many times. But there's a difference between taking a few minutes to catch your breath, and taking a half hour between every trip into the apartment. This was especially evident when they took over an hour to leave the load-in location and drive to the load-out, which is a 0.6 mile drive away. Thats down Graham Ave, which even in gridlock traffic takes 10-15 minutes tops. THEN when they arrived, I watched them horsing around (including playing my guitar again) prior to starting to move our items into the apartment. After one trip, they disappeared. I looked outside, and they were EATING ICE CREAM (picture attached.) After 20 minutes I went out and asked them if they were going to continue the move. They said "one minute" and spent the next 5 minutes finishing their ice cream. 4 - They damaged items by being careless. One was a large, expensive painting. I witnessed one of the movers lean other framed items on the canvas of the painting which must be when it happened. Thankfully I was standing right there and was able to move the other frames before the painting was damaged further. They also somehow managed to punch a hole in our dresser despite it being wrapped and bubbled. Photos are both are attached. The fact that we had to act as de facto foremen in order to make sure the move happened in a timely, responsible manner is insane. My partner and I had other pressing issues to handle at the apartment, as well as a pair of dogs to wrangle. In case you're wondering, my leftover service industry guilt from years of working in retail and restaurants meant these guys still got a tip. Looking back on it, I wish I had kept that money so I could try to repair our damaged items, or maybe buy myself some ice cream. Read More

Ryan B.

Sayville, NY

2019-08-18

By the far the worst moving experience I've ever had. That includes moving myself into a 4th floor walkup during a heat wave. As a note up front, this is told from both my perspective as well as my partner. I was at our new apartment with our dogs installing AC units, while she handled the move-out. I handled the move-in. 1 - The day was started with the movers telling my partner that a 20% tip was REQUIRED. They then squeezed us for more money than we were quoted, saying she had to pay them cash for more boxes and for "additional items." These additional items included things like my vintage guitars (more on this in a minute), framed pictures, and an ironing board, none of which were packed in any special way by the movers. They also attempted to charge us for bags of garbage in the apartment that they were repeatedly told were not items to move. 2 - My partner observed one of the movers playing one of my guitars. She asked him to stop. She then observed him AGAIN playing it out on the street when he thought she wasn't watching. I also witnessed this behavior at the load-out location. This is wildly bizarre and unprofessional. 3 - They took an unreasonable amount of breaks. I understand that moving is an arduous task. I've done it before myself many times. But there's a difference between taking a few minutes to catch your breath, and taking a half hour between every trip into the apartment. This was especially evident when they took over an hour to leave the load-in location and drive to the load-out, which is a 0.6 mile drive away. Thats down Graham Ave, which even in gridlock traffic takes 10-15 minutes tops. THEN when they arrived, I watched them horsing around (including playing my guitar again) prior to starting to move our items into the apartment. After one trip, they disappeared. I looked outside, and they were EATING ICE CREAM (picture attached.) After 20 minutes I went out and asked them if they were going to continue the move. They said "one minute" and spent the next 5 minutes finishing their ice cream. 4 - They damaged items by being careless. One was a large, expensive painting. I witnessed one of the movers lean other framed items on the canvas of the painting which must be when it happened. Thankfully I was standing right there and was able to move the other frames before the painting was damaged further. They also somehow managed to punch a hole in our dresser despite it being wrapped and bubbled. Photos are both are attached. The fact that we had to act as de facto foremen in order to make sure the move happened in a timely, responsible manner is insane. My partner and I had other pressing issues to handle at the apartment, as well as a pair of dogs to wrangle. In case you're wondering, my leftover service industry guilt from years of working in retail and restaurants meant these guys still got a tip. Looking back on it, I wish I had kept that money so I could try to repair our damaged items, or maybe buy myself some ice cream. Read More

Ryan B.

Sayville, NY

2019-08-18

By the far the worst moving experience I've ever had. That includes moving myself into a 4th floor walkup during a heat wave. As a note up front, this is told from both my perspective as well as my partner. I was at our new apartment with our dogs installing AC units, while she handled the move-out. I handled the move-in. 1 - The day was started with the movers telling my partner that a 20% tip was REQUIRED. They then squeezed us for more money than we were quoted, saying she had to pay them cash for more boxes and for "additional items." These additional items included things like my vintage guitars (more on this in a minute), framed pictures, and an ironing board, none of which were packed in any special way by the movers. They also attempted to charge us for bags of garbage in the apartment that they were repeatedly told were not items to move. 2 - My partner observed one of the movers playing one of my guitars. She asked him to stop. She then observed him AGAIN playing it out on the street when he thought she wasn't watching. I also witnessed this behavior at the load-out location. This is wildly bizarre and unprofessional. 3 - They took an unreasonable amount of breaks. I understand that moving is an arduous task. I've done it before myself many times. But there's a difference between taking a few minutes to catch your breath, and taking a half hour between every trip into the apartment. This was especially evident when they took over an hour to leave the load-in location and drive to the load-out, which is a 0.6 mile drive away. Thats down Graham Ave, which even in gridlock traffic takes 10-15 minutes tops. THEN when they arrived, I watched them horsing around (including playing my guitar again) prior to starting to move our items into the apartment. After one trip, they disappeared. I looked outside, and they were EATING ICE CREAM (picture attached.) After 20 minutes I went out and asked them if they were going to continue the move. They said "one minute" and spent the next 5 minutes finishing their ice cream. 4 - They damaged items by being careless. One was a large, expensive painting. I witnessed one of the movers lean other framed items on the canvas of the painting which must be when it happened. Thankfully I was standing right there and was able to move the other frames before the painting was damaged further. They also somehow managed to punch a hole in our dresser despite it being wrapped and bubbled. Photos are both are attached. The fact that we had to act as de facto foremen in order to make sure the move happened in a timely, responsible manner is insane. My partner and I had other pressing issues to handle at the apartment, as well as a pair of dogs to wrangle. In case you're wondering, my leftover service industry guilt from years of working in retail and restaurants meant these guys still got a tip. Looking back on it, I wish I had kept that money so I could try to repair our damaged items, or maybe buy myself some ice cream. Read More

Graham L.

Manhattan, NY

2019-03-30

Moving can be difficult, particularly in NYC. But my team at Dumbo Moving (Nico and crew) made it about as easy as it gets. The price was very affordable, and the truck was right on time as promised. Parking on my street can be tough, but they were able to get in and find a good spot with ease. They thoroughly protected my items, including going above and beyond with my mattress. The move was conducted with speed yet without being too careless, which is important. They took my items to a storage unit I had reserved, and packed the unit with care to ensure maximum use of space. It was truly about as easy as it gets, and I would definitely recommend these movers to anyone. If I find myself moving again, I'll definitely use them. Read More

Koushalya S.

New York, NY

2019-01-23

I don't enough words to convey my utter disappoint and frustration regarding my experience, so take a look at the attached pictures for an idea of how this customer treats their customers and their customers belongings. I moved a studio size apt with minimal furniture. The bed, desk, coffee table and mirror all arrived broken. One of the contractors that the company hired actually said they were embarrassed to be associated with this company and he's never seen a moving company take such little/no care of a customer's belongings. Also, when it comes to customer service, these guys act like they've never run a business or done a move before. They lie and cheat you. You pay extra to have things like your mirrors and tvs boxed up, but come to find that they're only wrapped in blankets and arrive broken. Save yourself a lot of grief, frustration and go with someone else. Anyone else. Read More

Koushalya S.

New York, NY

2019-01-23

I don't enough words to convey my utter disappoint and frustration regarding my experience, so take a look at the attached pictures for an idea of how this customer treats their customers and their customers belongings. I moved a studio size apt with minimal furniture. The bed, desk, coffee table and mirror all arrived broken. One of the contractors that the company hired actually said they were embarrassed to be associated with this company and he's never seen a moving company take such little/no care of a customer's belongings. Also, when it comes to customer service, these guys act like they've never run a business or done a move before. They lie and cheat you. You pay extra to have things like your mirrors and tvs boxed up, but come to find that they're only wrapped in blankets and arrive broken. Save yourself a lot of grief, frustration and go with someone else. Anyone else. Read More

Koushalya S.

New York, NY

2019-01-23

I don't enough words to convey my utter disappoint and frustration regarding my experience, so take a look at the attached pictures for an idea of how this customer treats their customers and their customers belongings. I moved a studio size apt with minimal furniture. The bed, desk, coffee table and mirror all arrived broken. One of the contractors that the company hired actually said they were embarrassed to be associated with this company and he's never seen a moving company take such little/no care of a customer's belongings. Also, when it comes to customer service, these guys act like they've never run a business or done a move before. They lie and cheat you. You pay extra to have things like your mirrors and tvs boxed up, but come to find that they're only wrapped in blankets and arrive broken. Save yourself a lot of grief, frustration and go with someone else. Anyone else. Read More

Koushalya S.

New York, NY

2019-01-23

I don't enough words to convey my utter disappoint and frustration regarding my experience, so take a look at the attached pictures for an idea of how this customer treats their customers and their customers belongings. I moved a studio size apt with minimal furniture. The bed, desk, coffee table and mirror all arrived broken. One of the contractors that the company hired actually said they were embarrassed to be associated with this company and he's never seen a moving company take such little/no care of a customer's belongings. Also, when it comes to customer service, these guys act like they've never run a business or done a move before. They lie and cheat you. You pay extra to have things like your mirrors and tvs boxed up, but come to find that they're only wrapped in blankets and arrive broken. Save yourself a lot of grief, frustration and go with someone else. Anyone else. Read More

Jalilah J.

Brooklyn, NY

2018-11-09

WARNING LONG POST: BEWARE OF THIS COMPANY!!!!!! I'm posting this review ASAP because everyone needs to know what a horrible shitty fucking moving company this is. And I'm posting all receipts and text messages because they need to be aired TF OUT! They are racist as hell and disorganized. I originally decided to hire this company because they had pretty good reviews on google reviews- but HA! What a joke! I placed an order for 25 boxes, a mattress, two box springs, a night table, a side table, a dresser, 2 mattresses, wardrobe boxes, a tv, a media table, a bed frame. Two days before my move they sent me an email asking me if there were any additional items to be added. Ok great, this seems professional. I wrote back and added on the additional items that I didn't account for before, which were an ottoman, 2 additional large boxes from amazon & a bar cart. The following day they sent me an email asking for additional payment of 40$ for the additional items. Ok fine. That seems fair. I sent over the payment. The day of the move, 11/9/2018 the movers arrive and appear to be completely confused and irritated about what to take. Hmmm interesting? Why are you confused & disgruntle if I placed my order for my move two weeks ago? Ok. No worries. I showed them my paid in full invoice and he still says he needs to double check with a man named Alan (beware, he's the root of all evil.) Anyways, their conversation took quite some time and I became irritated. After all, why is it this is now being discussed? When you arrive to do a moving job, you should have the details all sorted out PRIOR to your arrival. I called Alan (the man who was in charge of organizing my order aka the rudest man ever) and began to explain to him that the movers had now been at my home for 30 minutes now and nothing had been done yet because of their "confusion". He begins to tell me that I never made a payment for the extra items. Umm excuse me? My credit card was definitely charged 40$! So I begin to go back and forth with him and let him know that I had the receipts in my email to prove it. He proceeds to tell that I only paid for one item. What?! How is this possible when I know for sure that my card was charged 40$ in total??? He then goes on to tell me that I had more in my living than what I sent over the email for. Again, how is this possible when you're not even in my living room? & two NO I DID NOT. And I honestly wish I would've taken a picture of what was in my living room because I had exactly what agreed upon in the contract. He then goes on to tell me that I can't read and that I need to double check the email he sent me. Again. Rude. Disrespectful. This is how you talk to a paying CUSTOMER who only called to find out what the confusion was about???? And further more, double check my email FOR WHAT???!! For it to tell me the same exact thing that I'm telling you? Which is that all of my items are accounted for? As we're going back and forth Alan yells out "WHAT the HECK IS WRONG with you?!?" Wow. I hung up. He then begins calling me repeatedly. I didn't answer. As I didn't answer the movers start telling me that I shouldn't put books in the boxes. I said to him "no where in the contract does it say no books in boxes" I then receive a text message from Alan after the missed calls saying that he's cancelling my order and that the workers feel unsafe. EXCUSE ME??!!!! Ok let me rewind...1. I didn't have any exchanges with the workers AT ALL except for me trying to show them the email & the exchange about books in boxes. 2. Because I'm upset that the movers were confused about the order and called to complain I'm a THREAT?!!! Wow. I did not once threaten the workers or even Alan. All I was trying to figure out was why was there such hesitation and confusion about my order when I did all of the necessary paper work prior to? Let's call it what it is... Alan & Dumbo moving company is a racist & sexist company. Because I'm a black woman who's upset about unprofessional movers I'm a threat?!!!! Ha! I'm 5'4", 160 pounds- the movers were all over 6 feet. Please explain how I'm a threat. I called Alan back after the text message because I was then LIVID. How does me asking a question turn into a cancelled order? I called back to try to resolve the issue but I had to hang up again because Alan kept saying he didn't receive a payment from me- once again my credit card said otherwise. Then one of the movers to decides to then be helpful and call Alan's boss. Go figure. After that the problem magically disappeared and they moved my stuff to my new place. Please I beg of you don't book this company. They're absolutely HORRIBLE, rude, and down right CRAZY. Read More

Jalilah J.

Brooklyn, NY

2018-11-09

WARNING LONG POST: BEWARE OF THIS COMPANY!!!!!! I'm posting this review ASAP because everyone needs to know what a horrible shitty fucking moving company this is. And I'm posting all receipts and text messages because they need to be aired TF OUT! They are racist as hell and disorganized. I originally decided to hire this company because they had pretty good reviews on google reviews- but HA! What a joke! I placed an order for 25 boxes, a mattress, two box springs, a night table, a side table, a dresser, 2 mattresses, wardrobe boxes, a tv, a media table, a bed frame. Two days before my move they sent me an email asking me if there were any additional items to be added. Ok great, this seems professional. I wrote back and added on the additional items that I didn't account for before, which were an ottoman, 2 additional large boxes from amazon & a bar cart. The following day they sent me an email asking for additional payment of 40$ for the additional items. Ok fine. That seems fair. I sent over the payment. The day of the move, 11/9/2018 the movers arrive and appear to be completely confused and irritated about what to take. Hmmm interesting? Why are you confused & disgruntle if I placed my order for my move two weeks ago? Ok. No worries. I showed them my paid in full invoice and he still says he needs to double check with a man named Alan (beware, he's the root of all evil.) Anyways, their conversation took quite some time and I became irritated. After all, why is it this is now being discussed? When you arrive to do a moving job, you should have the details all sorted out PRIOR to your arrival. I called Alan (the man who was in charge of organizing my order aka the rudest man ever) and began to explain to him that the movers had now been at my home for 30 minutes now and nothing had been done yet because of their "confusion". He begins to tell me that I never made a payment for the extra items. Umm excuse me? My credit card was definitely charged 40$! So I begin to go back and forth with him and let him know that I had the receipts in my email to prove it. He proceeds to tell that I only paid for one item. What?! How is this possible when I know for sure that my card was charged 40$ in total??? He then goes on to tell me that I had more in my living than what I sent over the email for. Again, how is this possible when you're not even in my living room? & two NO I DID NOT. And I honestly wish I would've taken a picture of what was in my living room because I had exactly what agreed upon in the contract. He then goes on to tell me that I can't read and that I need to double check the email he sent me. Again. Rude. Disrespectful. This is how you talk to a paying CUSTOMER who only called to find out what the confusion was about???? And further more, double check my email FOR WHAT???!! For it to tell me the same exact thing that I'm telling you? Which is that all of my items are accounted for? As we're going back and forth Alan yells out "WHAT the HECK IS WRONG with you?!?" Wow. I hung up. He then begins calling me repeatedly. I didn't answer. As I didn't answer the movers start telling me that I shouldn't put books in the boxes. I said to him "no where in the contract does it say no books in boxes" I then receive a text message from Alan after the missed calls saying that he's cancelling my order and that the workers feel unsafe. EXCUSE ME??!!!! Ok let me rewind...1. I didn't have any exchanges with the workers AT ALL except for me trying to show them the email & the exchange about books in boxes. 2. Because I'm upset that the movers were confused about the order and called to complain I'm a THREAT?!!! Wow. I did not once threaten the workers or even Alan. All I was trying to figure out was why was there such hesitation and confusion about my order when I did all of the necessary paper work prior to? Let's call it what it is... Alan & Dumbo moving company is a racist & sexist company. Because I'm a black woman who's upset about unprofessional movers I'm a threat?!!!! Ha! I'm 5'4", 160 pounds- the movers were all over 6 feet. Please explain how I'm a threat. I called Alan back after the text message because I was then LIVID. How does me asking a question turn into a cancelled order? I called back to try to resolve the issue but I had to hang up again because Alan kept saying he didn't receive a payment from me- once again my credit card said otherwise. Then one of the movers to decides to then be helpful and call Alan's boss. Go figure. After that the problem magically disappeared and they moved my stuff to my new place. Please I beg of you don't book this company. They're absolutely HORRIBLE, rude, and down right CRAZY. Read More

Jalilah J.

Brooklyn, NY

2018-11-09

WARNING LONG POST: BEWARE OF THIS COMPANY!!!!!! I'm posting this review ASAP because everyone needs to know what a horrible shitty fucking moving company this is. And I'm posting all receipts and text messages because they need to be aired TF OUT! They are racist as hell and disorganized. I originally decided to hire this company because they had pretty good reviews on google reviews- but HA! What a joke! I placed an order for 25 boxes, a mattress, two box springs, a night table, a side table, a dresser, 2 mattresses, wardrobe boxes, a tv, a media table, a bed frame. Two days before my move they sent me an email asking me if there were any additional items to be added. Ok great, this seems professional. I wrote back and added on the additional items that I didn't account for before, which were an ottoman, 2 additional large boxes from amazon & a bar cart. The following day they sent me an email asking for additional payment of 40$ for the additional items. Ok fine. That seems fair. I sent over the payment. The day of the move, 11/9/2018 the movers arrive and appear to be completely confused and irritated about what to take. Hmmm interesting? Why are you confused & disgruntle if I placed my order for my move two weeks ago? Ok. No worries. I showed them my paid in full invoice and he still says he needs to double check with a man named Alan (beware, he's the root of all evil.) Anyways, their conversation took quite some time and I became irritated. After all, why is it this is now being discussed? When you arrive to do a moving job, you should have the details all sorted out PRIOR to your arrival. I called Alan (the man who was in charge of organizing my order aka the rudest man ever) and began to explain to him that the movers had now been at my home for 30 minutes now and nothing had been done yet because of their "confusion". He begins to tell me that I never made a payment for the extra items. Umm excuse me? My credit card was definitely charged 40$! So I begin to go back and forth with him and let him know that I had the receipts in my email to prove it. He proceeds to tell that I only paid for one item. What?! How is this possible when I know for sure that my card was charged 40$ in total??? He then goes on to tell me that I had more in my living than what I sent over the email for. Again, how is this possible when you're not even in my living room? & two NO I DID NOT. And I honestly wish I would've taken a picture of what was in my living room because I had exactly what agreed upon in the contract. He then goes on to tell me that I can't read and that I need to double check the email he sent me. Again. Rude. Disrespectful. This is how you talk to a paying CUSTOMER who only called to find out what the confusion was about???? And further more, double check my email FOR WHAT???!! For it to tell me the same exact thing that I'm telling you? Which is that all of my items are accounted for? As we're going back and forth Alan yells out "WHAT the HECK IS WRONG with you?!?" Wow. I hung up. He then begins calling me repeatedly. I didn't answer. As I didn't answer the movers start telling me that I shouldn't put books in the boxes. I said to him "no where in the contract does it say no books in boxes" I then receive a text message from Alan after the missed calls saying that he's cancelling my order and that the workers feel unsafe. EXCUSE ME??!!!! Ok let me rewind...1. I didn't have any exchanges with the workers AT ALL except for me trying to show them the email & the exchange about books in boxes. 2. Because I'm upset that the movers were confused about the order and called to complain I'm a THREAT?!!! Wow. I did not once threaten the workers or even Alan. All I was trying to figure out was why was there such hesitation and confusion about my order when I did all of the necessary paper work prior to? Let's call it what it is... Alan & Dumbo moving company is a racist & sexist company. Because I'm a black woman who's upset about unprofessional movers I'm a threat?!!!! Ha! I'm 5'4", 160 pounds- the movers were all over 6 feet. Please explain how I'm a threat. I called Alan back after the text message because I was then LIVID. How does me asking a question turn into a cancelled order? I called back to try to resolve the issue but I had to hang up again because Alan kept saying he didn't receive a payment from me- once again my credit card said otherwise. Then one of the movers to decides to then be helpful and call Alan's boss. Go figure. After that the problem magically disappeared and they moved my stuff to my new place. Please I beg of you don't book this company. They're absolutely HORRIBLE, rude, and down right CRAZY. Read More

Jalilah J.

Brooklyn, NY

2018-11-09

WARNING LONG POST: BEWARE OF THIS COMPANY!!!!!! I'm posting this review ASAP because everyone needs to know what a horrible shitty fucking moving company this is. And I'm posting all receipts and text messages because they need to be aired TF OUT! They are racist as hell and disorganized. I originally decided to hire this company because they had pretty good reviews on google reviews- but HA! What a joke! I placed an order for 25 boxes, a mattress, two box springs, a night table, a side table, a dresser, 2 mattresses, wardrobe boxes, a tv, a media table, a bed frame. Two days before my move they sent me an email asking me if there were any additional items to be added. Ok great, this seems professional. I wrote back and added on the additional items that I didn't account for before, which were an ottoman, 2 additional large boxes from amazon & a bar cart. The following day they sent me an email asking for additional payment of 40$ for the additional items. Ok fine. That seems fair. I sent over the payment. The day of the move, 11/9/2018 the movers arrive and appear to be completely confused and irritated about what to take. Hmmm interesting? Why are you confused & disgruntle if I placed my order for my move two weeks ago? Ok. No worries. I showed them my paid in full invoice and he still says he needs to double check with a man named Alan (beware, he's the root of all evil.) Anyways, their conversation took quite some time and I became irritated. After all, why is it this is now being discussed? When you arrive to do a moving job, you should have the details all sorted out PRIOR to your arrival. I called Alan (the man who was in charge of organizing my order aka the rudest man ever) and began to explain to him that the movers had now been at my home for 30 minutes now and nothing had been done yet because of their "confusion". He begins to tell me that I never made a payment for the extra items. Umm excuse me? My credit card was definitely charged 40$! So I begin to go back and forth with him and let him know that I had the receipts in my email to prove it. He proceeds to tell that I only paid for one item. What?! How is this possible when I know for sure that my card was charged 40$ in total??? He then goes on to tell me that I had more in my living than what I sent over the email for. Again, how is this possible when you're not even in my living room? & two NO I DID NOT. And I honestly wish I would've taken a picture of what was in my living room because I had exactly what agreed upon in the contract. He then goes on to tell me that I can't read and that I need to double check the email he sent me. Again. Rude. Disrespectful. This is how you talk to a paying CUSTOMER who only called to find out what the confusion was about???? And further more, double check my email FOR WHAT???!! For it to tell me the same exact thing that I'm telling you? Which is that all of my items are accounted for? As we're going back and forth Alan yells out "WHAT the HECK IS WRONG with you?!?" Wow. I hung up. He then begins calling me repeatedly. I didn't answer. As I didn't answer the movers start telling me that I shouldn't put books in the boxes. I said to him "no where in the contract does it say no books in boxes" I then receive a text message from Alan after the missed calls saying that he's cancelling my order and that the workers feel unsafe. EXCUSE ME??!!!! Ok let me rewind...1. I didn't have any exchanges with the workers AT ALL except for me trying to show them the email & the exchange about books in boxes. 2. Because I'm upset that the movers were confused about the order and called to complain I'm a THREAT?!!! Wow. I did not once threaten the workers or even Alan. All I was trying to figure out was why was there such hesitation and confusion about my order when I did all of the necessary paper work prior to? Let's call it what it is... Alan & Dumbo moving company is a racist & sexist company. Because I'm a black woman who's upset about unprofessional movers I'm a threat?!!!! Ha! I'm 5'4", 160 pounds- the movers were all over 6 feet. Please explain how I'm a threat. I called Alan back after the text message because I was then LIVID. How does me asking a question turn into a cancelled order? I called back to try to resolve the issue but I had to hang up again because Alan kept saying he didn't receive a payment from me- once again my credit card said otherwise. Then one of the movers to decides to then be helpful and call Alan's boss. Go figure. After that the problem magically disappeared and they moved my stuff to my new place. Please I beg of you don't book this company. They're absolutely HORRIBLE, rude, and down right CRAZY. Read More

Sam Z.

Manhattan, New York, NY

2018-11-08

I had to create a Yelp account just to warn people about Dumbo. Absolutely DO NOT use them. The move ends up being expensive when you factor in the damage they do to your goods. Their motivation is to get the job done asap so they can get to their next move, and so were extremely careless with my items. My girlfriend and I used them last week for a short one block move into a new apartment in Manhattan. Here's what happened: 1. We paid for them to pack and move some artwork, which included a $260 neon sign. The 2 movers jammed the sign in the box, such that it was a broken piece of junk upon arrival with one part of the sign completely detached and the sign no longer able to turn on (see photo). Dumbo carries very basic insurance so they can only reimburse $0.60 per pound - so the 2lb neon sign will only garner a $1.20 claim. They offered $70 as "good faith" but claimed that unless I have documented evidence of them breaking it, I won't get more - therefore, you'll only get reimbursed if you literally videotape them breaking your stuff. Good luck otherwise. Their customer service department is terrible - they're super nice prior to the move, but they could care less about your complaints once you've already paid them. You can't speak to their claims dept on the phone because they want to get everything you say about them in email in case you sue them. 2. Very disorganized. I had a pretty basic move - was only moving one bedroom's worth of stuff but they didn't keep track of what they were moving and completely forgot to move my 40lb floor lamp and left it in the building lobby instead. 3. Super rude. Dumbo movers had attitudes and got into a verbal shouting match with my building's doorman the day of the move. Dumbo wanted to start moving stuff earlier than the time I had blocked off for them - seemed obvious Dumbo had overbooked the number of moves they were doing that day. Read More

Gabriela A.

New York, NY

2018-07-24

This is the worst experience I have ever had with a moving company. I was confident of them because I used them 2 years ago but it was so sad, and costly, the result this time. The first quote came attractive it was around $700 from moving a few furniture and 20ish boxes from NYC to Miami. The every time they were realizing some unexpected situations increased the quote (i.e. they charged 250 for a shuttle bcs my building does not allow to park trailers, but they brought a big truck and the building did not allow them to enter, so ir was another $75 dollars because they had to walk 50 feet more) The worst part was that they broke three out of the five furniture they brought to Miami (a bar $600, mirror $700, and floor lamp $350) . The result was terrible. Anthony from customer service offered 200 dls as a compensation (they cover by weight vs value). Then when we were complaining about the way they handled our stuffs regardless if boxes said 'fragile' the answer was 'that means the client packed the boxes but nothing else' Really? So now we are dealing with the insurance but it looks we are going to lose almost all they broke. Finally the 'CEO' tried to solve the issue, but it was much worst! So if you don't care your belongings give them away before you hire this company! Don't waste your money. Read More

Gabriela A.

New York, NY

2018-07-24

This is the worst experience I have ever had with a moving company. I was confident of them because I used them 2 years ago but it was so sad, and costly, the result this time. The first quote came attractive it was around $700 from moving a few furniture and 20ish boxes from NYC to Miami. The every time they were realizing some unexpected situations increased the quote (i.e. they charged 250 for a shuttle bcs my building does not allow to park trailers, but they brought a big truck and the building did not allow them to enter, so ir was another $75 dollars because they had to walk 50 feet more) The worst part was that they broke three out of the five furniture they brought to Miami (a bar $600, mirror $700, and floor lamp $350) . The result was terrible. Anthony from customer service offered 200 dls as a compensation (they cover by weight vs value). Then when we were complaining about the way they handled our stuffs regardless if boxes said 'fragile' the answer was 'that means the client packed the boxes but nothing else' Really? So now we are dealing with the insurance but it looks we are going to lose almost all they broke. Finally the 'CEO' tried to solve the issue, but it was much worst! So if you don't care your belongings give them away before you hire this company! Don't waste your money. Read More

Gabriela A.

New York, NY

2018-07-24

This is the worst experience I have ever had with a moving company. I was confident of them because I used them 2 years ago but it was so sad, and costly, the result this time. The first quote came attractive it was around $700 from moving a few furniture and 20ish boxes from NYC to Miami. The every time they were realizing some unexpected situations increased the quote (i.e. they charged 250 for a shuttle bcs my building does not allow to park trailers, but they brought a big truck and the building did not allow them to enter, so ir was another $75 dollars because they had to walk 50 feet more) The worst part was that they broke three out of the five furniture they brought to Miami (a bar $600, mirror $700, and floor lamp $350) . The result was terrible. Anthony from customer service offered 200 dls as a compensation (they cover by weight vs value). Then when we were complaining about the way they handled our stuffs regardless if boxes said 'fragile' the answer was 'that means the client packed the boxes but nothing else' Really? So now we are dealing with the insurance but it looks we are going to lose almost all they broke. Finally the 'CEO' tried to solve the issue, but it was much worst! So if you don't care your belongings give them away before you hire this company! Don't waste your money. Read More

Gabriela A.

New York, NY

2018-07-24

This is the worst experience I have ever had with a moving company. I was confident of them because I used them 2 years ago but it was so sad, and costly, the result this time. The first quote came attractive it was around $700 from moving a few furniture and 20ish boxes from NYC to Miami. The every time they were realizing some unexpected situations increased the quote (i.e. they charged 250 for a shuttle bcs my building does not allow to park trailers, but they brought a big truck and the building did not allow them to enter, so ir was another $75 dollars because they had to walk 50 feet more) The worst part was that they broke three out of the five furniture they brought to Miami (a bar $600, mirror $700, and floor lamp $350) . The result was terrible. Anthony from customer service offered 200 dls as a compensation (they cover by weight vs value). Then when we were complaining about the way they handled our stuffs regardless if boxes said 'fragile' the answer was 'that means the client packed the boxes but nothing else' Really? So now we are dealing with the insurance but it looks we are going to lose almost all they broke. Finally the 'CEO' tried to solve the issue, but it was much worst! So if you don't care your belongings give them away before you hire this company! Don't waste your money. Read More

Rich k.

Jersey City, NJ

2018-03-19

Dumbo was decent quote/rate. They are in brooklyn but they came to Jersey City. Peter who helped set up my order was extremely patient, I've been trying to close on condo & I've been going through divorce it was a lot of back-and-forth with dates and what items i was actually finally moving. he was really easy to work with and very flexible (and then I had some furniture that I did and then I wasn't sure if i had it afterall, lots of what I consider to be annoying things to deal with in customer service ) and he was totally fine to work with, and then the moving guys Zivick? and Milosh? (Sp?) that showed up were early, patient no rush, courteous super friendly.I felt very comfortable with them they were really conscientious about my stuff -especially my 5' x 4' gilded mirror that was really well handled- wrapped n carried I was impressed. The furniture was wrapped well Rando stuff was packaged, they were really pros and supportive and I had clutter and stuff I hadn't finished putting away before they got there and they had boxes to toss it in and really helped smooth it out, i felt at ease. If i ever move again- id use dumbo and i loved these guys. Can i give six stars? And two hearts? Read More

Rich k.

Jersey City, NJ

2018-03-19

Dumbo was decent quote/rate. They are in brooklyn but they came to Jersey City. Peter who helped set up my order was extremely patient, I've been trying to close on condo & I've been going through divorce it was a lot of back-and-forth with dates and what items i was actually finally moving. he was really easy to work with and very flexible (and then I had some furniture that I did and then I wasn't sure if i had it afterall, lots of what I consider to be annoying things to deal with in customer service ) and he was totally fine to work with, and then the moving guys Zivick? and Milosh? (Sp?) that showed up were early, patient no rush, courteous super friendly.I felt very comfortable with them they were really conscientious about my stuff -especially my 5' x 4' gilded mirror that was really well handled- wrapped n carried I was impressed. The furniture was wrapped well Rando stuff was packaged, they were really pros and supportive and I had clutter and stuff I hadn't finished putting away before they got there and they had boxes to toss it in and really helped smooth it out, i felt at ease. If i ever move again- id use dumbo and i loved these guys. Can i give six stars? And two hearts? Read More

Rich k.

Jersey City, NJ

2018-03-19

Dumbo was decent quote/rate. They are in brooklyn but they came to Jersey City. Peter who helped set up my order was extremely patient, I've been trying to close on condo & I've been going through divorce it was a lot of back-and-forth with dates and what items i was actually finally moving. he was really easy to work with and very flexible (and then I had some furniture that I did and then I wasn't sure if i had it afterall, lots of what I consider to be annoying things to deal with in customer service ) and he was totally fine to work with, and then the moving guys Zivick? and Milosh? (Sp?) that showed up were early, patient no rush, courteous super friendly.I felt very comfortable with them they were really conscientious about my stuff -especially my 5' x 4' gilded mirror that was really well handled- wrapped n carried I was impressed. The furniture was wrapped well Rando stuff was packaged, they were really pros and supportive and I had clutter and stuff I hadn't finished putting away before they got there and they had boxes to toss it in and really helped smooth it out, i felt at ease. If i ever move again- id use dumbo and i loved these guys. Can i give six stars? And two hearts? Read More

Rich k.

Jersey City, NJ

2018-03-19

Dumbo was decent quote/rate. They are in brooklyn but they came to Jersey City. Peter who helped set up my order was extremely patient, I've been trying to close on condo & I've been going through divorce it was a lot of back-and-forth with dates and what items i was actually finally moving. he was really easy to work with and very flexible (and then I had some furniture that I did and then I wasn't sure if i had it afterall, lots of what I consider to be annoying things to deal with in customer service ) and he was totally fine to work with, and then the moving guys Zivick? and Milosh? (Sp?) that showed up were early, patient no rush, courteous super friendly.I felt very comfortable with them they were really conscientious about my stuff -especially my 5' x 4' gilded mirror that was really well handled- wrapped n carried I was impressed. The furniture was wrapped well Rando stuff was packaged, they were really pros and supportive and I had clutter and stuff I hadn't finished putting away before they got there and they had boxes to toss it in and really helped smooth it out, i felt at ease. If i ever move again- id use dumbo and i loved these guys. Can i give six stars? And two hearts? Read More

Autumn Trafficante

2017-12-27

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to. I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before. I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance. Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare. Read More

Autumn Trafficante

2017-12-27

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to. I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before. I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance. Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare. Read More

Autumn Trafficante

2017-12-27

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to. I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before. I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance. Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare. Read More

Autumn Trafficante

2017-12-27

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to. I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before. I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance. Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare. Read More

Autumn Trafficante

2017-12-27

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to. I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before. I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance. Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare. Read More

Autumn Trafficante

2017-12-27

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to. I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before. I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance. Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare. Read More

Autumn Trafficante

2017-12-27

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to. I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before. I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance. Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare. Read More

Autumn Trafficante

2017-12-27

DO NOT hire these guys! I never write reviews, but this was such a horrible experience that I feel compelled to. I moved from Portland, Oregon to NYC, and they ruined thousands of dollars worth of furniture from West Elm along with my road bike and clothing. The service rep handling my move was unavailable via phone and email on the day of my move, and the mover who picked up my stuff gave me only an hour's notice prior to showing up with the truck; when I say that, I mean that he literally didn't tell me the date of the move until 1 hour before. I cannot tell you how upsetting it was to move cross country only to have my possessions ruined. I tried to file a claim, and after wasting even more of my time – sending photos, detailing damages, corresponding via email – they told me that I didn't purchase "additional insurance" and would only cover $0.60/lb for a total of 270 lbs. I was stunned, because at no point did their sales rep multiple tiers of insurance. Frankly, this company is horrible. The guys running it do not care about their customers, and they in no way will do anything to help you when something goes wrong. Seriously, DO NOT hire these guys. This was an absolute nightmare. Read More

Zac C.

Manhattan, NY

2017-11-16

I'm really disappointed in Dumbo. Everyone was friendly enough, but the condition my items arrived in after storage and a cross-country move was unacceptable. Most of my boxes looked like they'd been thrown around and had tears, punctures, or were just flat out split down the seams, and this rough treatment broke several of my dishes, including some vintage glassware that had been extensively bubble wrapped--it must have taken a lot to get them to break.. They broke a frame that I had shipped with them, and in breaking the frame damaged the posters that were inside. I reached out to the person who scheduled my move, because they're supposed to keep some level of insurance on items for freight shipping. It's been over two weeks and I assume that I won't ever get a response. Basically I paid nearly $2000 to have a bunch of my stuff broken. Read More

Zac C.

Manhattan, NY

2017-11-16

I'm really disappointed in Dumbo. Everyone was friendly enough, but the condition my items arrived in after storage and a cross-country move was unacceptable. Most of my boxes looked like they'd been thrown around and had tears, punctures, or were just flat out split down the seams, and this rough treatment broke several of my dishes, including some vintage glassware that had been extensively bubble wrapped--it must have taken a lot to get them to break.. They broke a frame that I had shipped with them, and in breaking the frame damaged the posters that were inside. I reached out to the person who scheduled my move, because they're supposed to keep some level of insurance on items for freight shipping. It's been over two weeks and I assume that I won't ever get a response. Basically I paid nearly $2000 to have a bunch of my stuff broken. Read More

Zac C.

Manhattan, NY

2017-11-16

I'm really disappointed in Dumbo. Everyone was friendly enough, but the condition my items arrived in after storage and a cross-country move was unacceptable. Most of my boxes looked like they'd been thrown around and had tears, punctures, or were just flat out split down the seams, and this rough treatment broke several of my dishes, including some vintage glassware that had been extensively bubble wrapped--it must have taken a lot to get them to break.. They broke a frame that I had shipped with them, and in breaking the frame damaged the posters that were inside. I reached out to the person who scheduled my move, because they're supposed to keep some level of insurance on items for freight shipping. It's been over two weeks and I assume that I won't ever get a response. Basically I paid nearly $2000 to have a bunch of my stuff broken. Read More

Artie C.

New York, NY

2017-11-11

Be ready to be duped. Excellent prices when they first send you a quote but it ALL changed when they show up and the bill will suddenly double due to numerous hidden costs. Clever trick because you are desperate during a move and hundreds want to get it over with.They blackmailed us saying they will NOT move us if we don't remove the review which we had first posted after we heard if the hidden costs. I'm giving them a 2 because the move went well after we negotiated an extra $550 to the already quoted price. they were asking for $950 extra) in addition to the original quote of $1,100. Move cost us north of $1800 plus tip. Will be reporting the owner to the better business bureau. It seems a lot of people here had the same experience. Read More

Ashish N.

Norwalk, CT

2017-10-30

Reposting my review from a few months ago Experience consistent with several reviewers on yelp. Moving company rep sent contract for 15 boxes (size was not specified). I decided to go up to 16 boxes/bags to keep size/weight easier to carry for one person. Also, had lamp shades, small bookcases etc that weren't in the initial contract that was written. 1. Moving crew complains about a few extra items, insists on getting tip 2. We agree on a 25% tip on a $650 move for moving a few extra items. I could have fit extra items/moved myself in a yellow cab for $25 but for a little extra money (on top of a tip i was going to pay anyway) this seemed like the better option 3. Once all items were loaded onto truck, the moving crew tried to manipulate/intimidate me into paying more 4. Moving company phone reps get involved, double count items and provide $400 estimate for extra items 5. Hold stuff hostage until everything is paid off 6. Finally offered a $200 settlement to guarantee 1) all items are moved and 2) moving crew does not harm anyone/no items are damaged 7. Moving crew stole a knife and cut up wires inside a brand new expensive lamp to teach me a lesson anyway -- Read More

Ashish N.

Norwalk, CT

2017-10-30

Reposting my review from a few months ago Experience consistent with several reviewers on yelp. Moving company rep sent contract for 15 boxes (size was not specified). I decided to go up to 16 boxes/bags to keep size/weight easier to carry for one person. Also, had lamp shades, small bookcases etc that weren't in the initial contract that was written. 1. Moving crew complains about a few extra items, insists on getting tip 2. We agree on a 25% tip on a $650 move for moving a few extra items. I could have fit extra items/moved myself in a yellow cab for $25 but for a little extra money (on top of a tip i was going to pay anyway) this seemed like the better option 3. Once all items were loaded onto truck, the moving crew tried to manipulate/intimidate me into paying more 4. Moving company phone reps get involved, double count items and provide $400 estimate for extra items 5. Hold stuff hostage until everything is paid off 6. Finally offered a $200 settlement to guarantee 1) all items are moved and 2) moving crew does not harm anyone/no items are damaged 7. Moving crew stole a knife and cut up wires inside a brand new expensive lamp to teach me a lesson anyway -- Read More

Madeline A.

New York, NY

2017-10-11

Dumbo moving has moved me twice (along with several of my friends) and they are phenomenal. They always go above and beyond with their service to make sure you are happy. When looking for quotes, they are the most affordable company in Manhattan! Pricing is based on your inventory not per hour (like other companies). This system has worked out for me since I don't have much heavy duty furniture to move. You schedule a time window for the move and both times the crew has been on time! They move quickly and efficiently no matter what type of building you live in (I used them moving into and out of a 5th floor walk up). They take the time to wrap all furniture and did not damage any of my belongings. If you want, they will also provide two free wardrobe boxes which you can hang your clothes in (and not have to take them off the hangers). I am so thankful I used Dumbo as they made my moving experiences easy and pain free. Read More

Madeline A.

New York, NY

2017-10-11

Dumbo moving has moved me twice (along with several of my friends) and they are phenomenal. They always go above and beyond with their service to make sure you are happy. When looking for quotes, they are the most affordable company in Manhattan! Pricing is based on your inventory not per hour (like other companies). This system has worked out for me since I don't have much heavy duty furniture to move. You schedule a time window for the move and both times the crew has been on time! They move quickly and efficiently no matter what type of building you live in (I used them moving into and out of a 5th floor walk up). They take the time to wrap all furniture and did not damage any of my belongings. If you want, they will also provide two free wardrobe boxes which you can hang your clothes in (and not have to take them off the hangers). I am so thankful I used Dumbo as they made my moving experiences easy and pain free. Read More

Josh Levine

2017-09-04

Update: 7/28/2022: I just used Dumbo to move again, and generally a positive experience but have to lower rating to 4 star. The crew (Nikolas and truck #4) was amazing, but I was disappointed with the office. The website pricing system is unfortunately a bait and switch. I extremely carefully read all of the caveats and for possible reasons why a move could be more expensive than quoted, and I was the one in a million move that did not trigger any of them (moving 5 blocks, 1st floor to 1st floor, etc) so I expected to get the quoted price, but of course the real price was higher. So just know that if I didn't get the quoted price, then there is no way you will. Also, the scheduling was frustrating. They were supposed to come at 1pm, but called early in the morning to say they would actually be there at 11am so I furiously rushed to pack.... But then no one showed up. After many calls and false estimates , the truck eventually came at 230pm. And again, the guys actually doing the move were great. ----- After FlatRate did not show up on my moving day (make sure you call and confirm that your job is moved from "follow up" to "dispatched" since this is apparently a manual task that can be forgotten on their end!!!) , I started cold calling every NYC mover on google. Alex at Dumbo was the first who said they could do a same day move (!) and that he would have a truck there in 2 hours. He emailed me a link to make payment and then a confirmation that they were on the way which was reassuring. The rate from Dumbo was 1/2 the price from Flatrate, which was an unexpected happy surprise. Zoko, Luca, and Acki showed up 2 hours later and did a great job. There was one extremely heavy table that they could not move which they took off the bill, and a couple of TVs that had somehow not been on the original quote, so in the end the price was exactly what they had quoted over the phone. I could not be happier with the way everything turned out. A big thanks for saving us goes out to all the guys at Dumbo! Read More

Josh Levine

2017-09-04

Update: 7/28/2022: I just used Dumbo to move again, and generally a positive experience but have to lower rating to 4 star. The crew (Nikolas and truck #4) was amazing, but I was disappointed with the office. The website pricing system is unfortunately a bait and switch. I extremely carefully read all of the caveats and for possible reasons why a move could be more expensive than quoted, and I was the one in a million move that did not trigger any of them (moving 5 blocks, 1st floor to 1st floor, etc) so I expected to get the quoted price, but of course the real price was higher. So just know that if I didn't get the quoted price, then there is no way you will. Also, the scheduling was frustrating. They were supposed to come at 1pm, but called early in the morning to say they would actually be there at 11am so I furiously rushed to pack.... But then no one showed up. After many calls and false estimates , the truck eventually came at 230pm. And again, the guys actually doing the move were great. ----- After FlatRate did not show up on my moving day (make sure you call and confirm that your job is moved from "follow up" to "dispatched" since this is apparently a manual task that can be forgotten on their end!!!) , I started cold calling every NYC mover on google. Alex at Dumbo was the first who said they could do a same day move (!) and that he would have a truck there in 2 hours. He emailed me a link to make payment and then a confirmation that they were on the way which was reassuring. The rate from Dumbo was 1/2 the price from Flatrate, which was an unexpected happy surprise. Zoko, Luca, and Acki showed up 2 hours later and did a great job. There was one extremely heavy table that they could not move which they took off the bill, and a couple of TVs that had somehow not been on the original quote, so in the end the price was exactly what they had quoted over the phone. I could not be happier with the way everything turned out. A big thanks for saving us goes out to all the guys at Dumbo! Read More

Josh Levine

2017-09-04

Update: 7/28/2022: I just used Dumbo to move again, and generally a positive experience but have to lower rating to 4 star. The crew (Nikolas and truck #4) was amazing, but I was disappointed with the office. The website pricing system is unfortunately a bait and switch. I extremely carefully read all of the caveats and for possible reasons why a move could be more expensive than quoted, and I was the one in a million move that did not trigger any of them (moving 5 blocks, 1st floor to 1st floor, etc) so I expected to get the quoted price, but of course the real price was higher. So just know that if I didn't get the quoted price, then there is no way you will. Also, the scheduling was frustrating. They were supposed to come at 1pm, but called early in the morning to say they would actually be there at 11am so I furiously rushed to pack.... But then no one showed up. After many calls and false estimates , the truck eventually came at 230pm. And again, the guys actually doing the move were great. ----- After FlatRate did not show up on my moving day (make sure you call and confirm that your job is moved from "follow up" to "dispatched" since this is apparently a manual task that can be forgotten on their end!!!) , I started cold calling every NYC mover on google. Alex at Dumbo was the first who said they could do a same day move (!) and that he would have a truck there in 2 hours. He emailed me a link to make payment and then a confirmation that they were on the way which was reassuring. The rate from Dumbo was 1/2 the price from Flatrate, which was an unexpected happy surprise. Zoko, Luca, and Acki showed up 2 hours later and did a great job. There was one extremely heavy table that they could not move which they took off the bill, and a couple of TVs that had somehow not been on the original quote, so in the end the price was exactly what they had quoted over the phone. I could not be happier with the way everything turned out. A big thanks for saving us goes out to all the guys at Dumbo! Read More

Josh Levine

2017-09-04

Update: 7/28/2022: I just used Dumbo to move again, and generally a positive experience but have to lower rating to 4 star. The crew (Nikolas and truck #4) was amazing, but I was disappointed with the office. The website pricing system is unfortunately a bait and switch. I extremely carefully read all of the caveats and for possible reasons why a move could be more expensive than quoted, and I was the one in a million move that did not trigger any of them (moving 5 blocks, 1st floor to 1st floor, etc) so I expected to get the quoted price, but of course the real price was higher. So just know that if I didn't get the quoted price, then there is no way you will. Also, the scheduling was frustrating. They were supposed to come at 1pm, but called early in the morning to say they would actually be there at 11am so I furiously rushed to pack.... But then no one showed up. After many calls and false estimates , the truck eventually came at 230pm. And again, the guys actually doing the move were great. ----- After FlatRate did not show up on my moving day (make sure you call and confirm that your job is moved from "follow up" to "dispatched" since this is apparently a manual task that can be forgotten on their end!!!) , I started cold calling every NYC mover on google. Alex at Dumbo was the first who said they could do a same day move (!) and that he would have a truck there in 2 hours. He emailed me a link to make payment and then a confirmation that they were on the way which was reassuring. The rate from Dumbo was 1/2 the price from Flatrate, which was an unexpected happy surprise. Zoko, Luca, and Acki showed up 2 hours later and did a great job. There was one extremely heavy table that they could not move which they took off the bill, and a couple of TVs that had somehow not been on the original quote, so in the end the price was exactly what they had quoted over the phone. I could not be happier with the way everything turned out. A big thanks for saving us goes out to all the guys at Dumbo! Read More

Sophia S.

Brooklyn, NY

2017-08-25

Was quoted for a move at $245. It was a local move--about 20 minutes from the old apartment and we only had boxes packed. No major furniture outside of two large TVs. On invoice I received, detailed exactly what items were to be loaded and that we were located on the second floor--ONE flight up from the lobby. The movers came and said that it was the first floor they were supposed to move. I pulled out the email invoice and showed them the quote. They entered the apartment and started saying all these items were not on the sheet of paper they had. Again, had to pull up my email. They tried to say that it was extra but then when we said we are going to call the company, they said that we should just tip them well. Ok, first off, don't tell me how to tip. Second, maybe you should've checked with the moving company before coming to pick up items. We had a total of 12 medium boxes, 4 large boxes, 2 large tvs and 4 pieces of luggage. Give me a break. Will likely not use them again Read More

Steve C.

San Mateo, CA

2017-06-17

I have moved 3 times in the last four years. West CoastMidwestNYCJersey. Dumbo was the first company where it was actually a good experience. Moving a 2bd from Brooklyn to New Jersey was about $2k including tip and full packing, which is fairly expensive, but you get what you pay for. Unlike every other mover I've ever used, they didn't break anything, they didn't lose anything, they didn't give me grief over a half dozen extra boxes, and everybody was friendly. I hope I don't have to move again for a long time, but if I do, I won't hesitate to call Marko & Peter at Dumbo Movers. Look at this silly picture my mother in law took lol Read More

Sabrina M.

Brooklyn, NY

2014-12-04

I recently moved from the lower east side to east williamsburg at the end of November. The movers let me know what time to expect them, which I appreciated. The move was done quickly. However, as they were bringing the furniture to my new apartment, they let me know they broke the bar I bought from crate and barrel - it was basically new. They were apologetic and said it was completely their fault and that DUMBO Moving would completely cover the cost of repairing the damage or replacing the bar. I took photos of the damage and sent it to DUMBO. I received a prewritten response that basically said they don't cover press wood damages. This is absolutely unacceptable. The movers took complete blame for the damage but the company will not even pay to have it fixed. They were negligent in protecting the furniture before moving it. I emailed them multiple times and their email only consists of: 'We do not cover press wood damages'. My computer screen was cracked and my mirror was also broken in the move. I understand things happen - and I am a reasonable person. I wouldn't have even brought these 2 things up had they rectified the issue with the damage to the bar. I would highly suggest you use a different moving company who has professional movers and can provide actual customer service when their employees are admittedly at fault. Read More

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