Companies List

Sheila J.

Covington, GA

2022-11-15

This man Craig Thorner is a thief. And Google is complicit in allowing him to leverage their website to rip off customers. He owes me $1000 and says he'll only pay me if I agree to say the refund has nothing to do with the money he has stolen from me. Let write to every website saying he is using their sites to commit crimes, which is exactly what he's doing. Print every complaint that resembles yours and send it to the State Attorney General, City Council for Boynton Beach Florida, ask all your friends on your social media accounts to boycott his company (keep track of his company because now he's changing the name and using sites like to fool people into believing he's reputable. That is not a government website; it's a paid advertisement for his company). File class action lawsuit and petition to suspend or terminate his business license while your trial is pending because he's a threat to society. The truth is not libel "Snotty- Nose Entitled Craig Thorner." Write your Senators and Congressional leaders for bills to mitigate the loopholes and crimes against society! You are a looser Craig. You prey on those without means to the judicial system while you're using our money to sue everybody! Karma is coming for you and all this is of your loins! No weapon formed against us shall prosper. Consider me your second wife! We are joint at the side until we naturally pass or you go to prison! Read More

Sheila J.

Covington, GA

2022-11-15

This man Craig Thorner is a thief. And Google is complicit in allowing him to leverage their website to rip off customers. He owes me $1000 and says he'll only pay me if I agree to say the refund has nothing to do with the money he has stolen from me. Let write to every website saying he is using their sites to commit crimes, which is exactly what he's doing. Print every complaint that resembles yours and send it to the State Attorney General, City Council for Boynton Beach Florida, ask all your friends on your social media accounts to boycott his company (keep track of his company because now he's changing the name and using sites like to fool people into believing he's reputable. That is not a government website; it's a paid advertisement for his company). File class action lawsuit and petition to suspend or terminate his business license while your trial is pending because he's a threat to society. The truth is not libel "Snotty- Nose Entitled Craig Thorner." Write your Senators and Congressional leaders for bills to mitigate the loopholes and crimes against society! You are a looser Craig. You prey on those without means to the judicial system while you're using our money to sue everybody! Karma is coming for you and all this is of your loins! No weapon formed against us shall prosper. Consider me your second wife! We are joint at the side until we naturally pass or you go to prison! Read More

Sheila J.

Covington, GA

2022-11-15

This man Craig Thorner is a thief. And Google is complicit in allowing him to leverage their website to rip off customers. He owes me $1000 and says he'll only pay me if I agree to say the refund has nothing to do with the money he has stolen from me. Let write to every website saying he is using their sites to commit crimes, which is exactly what he's doing. Print every complaint that resembles yours and send it to the State Attorney General, City Council for Boynton Beach Florida, ask all your friends on your social media accounts to boycott his company (keep track of his company because now he's changing the name and using sites like to fool people into believing he's reputable. That is not a government website; it's a paid advertisement for his company). File class action lawsuit and petition to suspend or terminate his business license while your trial is pending because he's a threat to society. The truth is not libel "Snotty- Nose Entitled Craig Thorner." Write your Senators and Congressional leaders for bills to mitigate the loopholes and crimes against society! You are a looser Craig. You prey on those without means to the judicial system while you're using our money to sue everybody! Karma is coming for you and all this is of your loins! No weapon formed against us shall prosper. Consider me your second wife! We are joint at the side until we naturally pass or you go to prison! Read More

Virginia M. R.

Miramar, FL

2022-07-02

By far this is the worst moving company I ever encountered!! I should've figured that something was off with this company when they ether ones reaching out to me. Finally when I decided to go with them they were (Steven) to get my deposit and the e signature after that I texted them to get an update on the day they were supposed to come but when I texted Steven he said that he would text me back and I never hear from him until it was the moving day. They gave me a window of 9-12pm I waited the entire day which led me to lose my flight to NY. When I texted him he was extremely rude and never got a phone call so I had no other choice than to put my things in storage spending more money because this company failed to do their job. Now I'm trying to get my deposit back and no one is answering my calls or texts. Please read the reviews before you decide to go with them. Hope this review is helpful is not fair for other people to go through this. Again WORST COMPANY EVER!!! This is the number of the guy I spoke to 1 (561) 467-4343 in case you do a search for moving a moving company and put your information and that's how they call you please avoid this guy!!! Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

Nathan K.

2022-02-01

Diamond Pro Van Lines said the money we paid them was going into moving our house, took all the information and supposedly gave it to Safe Moving LLC. They did not answer their phone 90% of the time and 5% of the remaining time they put us on hold for over 45 minutes or would hang up on us. The estimate Diamond Pro gave us was NO WHERE near what the movers charged us. They kept telling us they were a broker company. Movers did not communicate well with us, kept saying they don't speak english, never answered their phones and had no idea what they had to move when they got to our house. Diamond Pro said they should be. We waited 3 weeks after giving us a delivery date, they delivered our stuff on day 33. The movers didn't know they needed more than 2 people, failed at getting more to help. They didn't know how to take apart everything, so I disassembled it all, and same for delivery. We didn't know when they were coming because they would say they are coming and didn't show for 4 days and more. They tried to leave without finishing moving us, trying to say the washer and dryer cant go upstairs because they were too tired, and asked if I could call Lowes and have "my people" move the rest because this isn't their country and it is mine, so therefore I have friends who work at Lowes I can pay out of pocket to move my stuff into the house. There was no discount for them showing up over 2 weeks late and damaging nearly every piece of furniture we have. The movers also put someone else's backpack in my garage with their full name and number in it. Read More

K G.

Corona, CA

2021-12-13

Short version: Read the negative reviews, they are real and it can easily happen to you! They took my deposit, never provided the services, and will not refund the deposit. They left me stranded on the day of my move and wouldn't answer the phone, text or email until repeated attempts and calling from different numbers. They literally did not show up during the moving window. Adrian Shaw is the person I initially dealt with who went quiet after deposit was received. Rene Carter, reportedly the manager, said she will look into a resolution and also went quiet. Highly avoid hiring this unprofessional company unless you want to be stranded on the day of your move and be out of money. Long version: Booked with this company and Adrian Shaw was the one who asked for a deposit of around $670 (total estimate was $1,700, so about a 40% deposit). They only accept checks or Venmo/Zelle, no credit cards. Adrian Shaw will try to pressure you to "e-sign the agreement" and send the deposit immediately so they can "secure" your position. He wouldn't answer over the phone if the deposit is refundable and kept skirting around the questions (read the terms carefully, do not let them pressure you into e-signing). A day prior to my move, I get a phone call that movers will come between 12-2pm. Ok cool, I take time off work and go home to meet them. They don't show up. I try several times to reach out to their provided number and text Adrian, but no response. Eventually I get a response from their dispatch and they say the driver is on the way as scheduled. I wait, but the driver never shows up. More unanswered calls. Then I am told that the driver had to be pulled to another unexpected job, so they will come later as the driver is in San Francisco (400 miles away from my location...how does that even happen? Mind you they said he was on the way just an hour ago, but had to be "pulled away" 400 miles from here...what??). They then tell me the driver will be there at 10pm. I have no other choice at this point but to wait. Around 9pm, the driver calls me and says "my guys are tired" and says he will be late, will arrive around 2am. Again, no choice so I agree to it. He calls 30 mins later and says how about tomorrow? At this point I am fed up with the games. I said 5am works for me. He said ok let me get back to you. He never gets back to me. They don't show up the next day either. The contract has expired and I had to make alternative arrangements at this point (which cost a lot of money because it was last minute). I then get in touch with Rene Carter the next day, who is reportedly the manager, who tells me the driver was there but we didn't open the door. What?? My family and I were awake all night and no one showed up! We wouldn't miss a big truck right outside our place. Why didn't the driver call me if he truly was outside? (Answer: he wasn't outside and I can provide phone records to prove he never called). Why didn't the company call me the next day to follow up? Either the driver is lying or Rene Carter is lying. She tells me she will clarify with the driver what happened and get back to me. She never gets back to me and it's been 1 month now. It's not worth it to go to court over $670 and they know that. So if you want an unreliable company that will take your money and provide the most unprofessional service imaginable, make your move more stressful than it needs to be, by all means book with them. Read More

K G.

Corona, CA

2021-12-13

Short version: Read the negative reviews, they are real and it can easily happen to you! They took my deposit, never provided the services, and will not refund the deposit. They left me stranded on the day of my move and wouldn't answer the phone, text or email until repeated attempts and calling from different numbers. They literally did not show up during the moving window. Adrian Shaw is the person I initially dealt with who went quiet after deposit was received. Rene Carter, reportedly the manager, said she will look into a resolution and also went quiet. Highly avoid hiring this unprofessional company unless you want to be stranded on the day of your move and be out of money. Long version: Booked with this company and Adrian Shaw was the one who asked for a deposit of around $670 (total estimate was $1,700, so about a 40% deposit). They only accept checks or Venmo/Zelle, no credit cards. Adrian Shaw will try to pressure you to "e-sign the agreement" and send the deposit immediately so they can "secure" your position. He wouldn't answer over the phone if the deposit is refundable and kept skirting around the questions (read the terms carefully, do not let them pressure you into e-signing). A day prior to my move, I get a phone call that movers will come between 12-2pm. Ok cool, I take time off work and go home to meet them. They don't show up. I try several times to reach out to their provided number and text Adrian, but no response. Eventually I get a response from their dispatch and they say the driver is on the way as scheduled. I wait, but the driver never shows up. More unanswered calls. Then I am told that the driver had to be pulled to another unexpected job, so they will come later as the driver is in San Francisco (400 miles away from my location...how does that even happen? Mind you they said he was on the way just an hour ago, but had to be "pulled away" 400 miles from here...what??). They then tell me the driver will be there at 10pm. I have no other choice at this point but to wait. Around 9pm, the driver calls me and says "my guys are tired" and says he will be late, will arrive around 2am. Again, no choice so I agree to it. He calls 30 mins later and says how about tomorrow? At this point I am fed up with the games. I said 5am works for me. He said ok let me get back to you. He never gets back to me. They don't show up the next day either. The contract has expired and I had to make alternative arrangements at this point (which cost a lot of money because it was last minute). I then get in touch with Rene Carter the next day, who is reportedly the manager, who tells me the driver was there but we didn't open the door. What?? My family and I were awake all night and no one showed up! We wouldn't miss a big truck right outside our place. Why didn't the driver call me if he truly was outside? (Answer: he wasn't outside and I can provide phone records to prove he never called). Why didn't the company call me the next day to follow up? Either the driver is lying or Rene Carter is lying. She tells me she will clarify with the driver what happened and get back to me. She never gets back to me and it's been 1 month now. It's not worth it to go to court over $670 and they know that. So if you want an unreliable company that will take your money and provide the most unprofessional service imaginable, make your move more stressful than it needs to be, by all means book with them. Read More

K G.

Corona, CA

2021-12-13

Short version: Read the negative reviews, they are real and it can easily happen to you! They took my deposit, never provided the services, and will not refund the deposit. They left me stranded on the day of my move and wouldn't answer the phone, text or email until repeated attempts and calling from different numbers. They literally did not show up during the moving window. Adrian Shaw is the person I initially dealt with who went quiet after deposit was received. Rene Carter, reportedly the manager, said she will look into a resolution and also went quiet. Highly avoid hiring this unprofessional company unless you want to be stranded on the day of your move and be out of money. Long version: Booked with this company and Adrian Shaw was the one who asked for a deposit of around $670 (total estimate was $1,700, so about a 40% deposit). They only accept checks or Venmo/Zelle, no credit cards. Adrian Shaw will try to pressure you to "e-sign the agreement" and send the deposit immediately so they can "secure" your position. He wouldn't answer over the phone if the deposit is refundable and kept skirting around the questions (read the terms carefully, do not let them pressure you into e-signing). A day prior to my move, I get a phone call that movers will come between 12-2pm. Ok cool, I take time off work and go home to meet them. They don't show up. I try several times to reach out to their provided number and text Adrian, but no response. Eventually I get a response from their dispatch and they say the driver is on the way as scheduled. I wait, but the driver never shows up. More unanswered calls. Then I am told that the driver had to be pulled to another unexpected job, so they will come later as the driver is in San Francisco (400 miles away from my location...how does that even happen? Mind you they said he was on the way just an hour ago, but had to be "pulled away" 400 miles from here...what??). They then tell me the driver will be there at 10pm. I have no other choice at this point but to wait. Around 9pm, the driver calls me and says "my guys are tired" and says he will be late, will arrive around 2am. Again, no choice so I agree to it. He calls 30 mins later and says how about tomorrow? At this point I am fed up with the games. I said 5am works for me. He said ok let me get back to you. He never gets back to me. They don't show up the next day either. The contract has expired and I had to make alternative arrangements at this point (which cost a lot of money because it was last minute). I then get in touch with Rene Carter the next day, who is reportedly the manager, who tells me the driver was there but we didn't open the door. What?? My family and I were awake all night and no one showed up! We wouldn't miss a big truck right outside our place. Why didn't the driver call me if he truly was outside? (Answer: he wasn't outside and I can provide phone records to prove he never called). Why didn't the company call me the next day to follow up? Either the driver is lying or Rene Carter is lying. She tells me she will clarify with the driver what happened and get back to me. She never gets back to me and it's been 1 month now. It's not worth it to go to court over $670 and they know that. So if you want an unreliable company that will take your money and provide the most unprofessional service imaginable, make your move more stressful than it needs to be, by all means book with them. Read More

Hope Bergfeld

2021-09-10

We recently used Diamond Pro Van Lines for our cross country move. They are difficult to get ahold of once you have paid your deposit. They arrived several hours late, loading from 8 pm to 4 am. We paid for dish pack but the movers arrived with boxes only. They had to scrounge through their trucks to find newspaper to help cushion my glassware as all stores were closed at the late time. We were under the impression they were packing our kitchen items for us but they did not. This cost was refunded. Once loaded, they did arrive in a timely manner, however, several hours late again. They unloaded from 6 pm to 12 am. They trampled the landscaping, ripped a solid door stop out of the baseboard, pushed the doorknob through the drywall, and left 50% or more of our furniture with damage. For compensation for all of the damage, we were offered $300. Not enough to even cover the cost of the desk they damaged (shattered drawer and broken foot). I have attached photos of the wall, the doorstop, and one furniture item. Would NOT recommend using this company! Read More

Hope Bergfeld

2021-09-10

We recently used Diamond Pro Van Lines for our cross country move. They are difficult to get ahold of once you have paid your deposit. They arrived several hours late, loading from 8 pm to 4 am. We paid for dish pack but the movers arrived with boxes only. They had to scrounge through their trucks to find newspaper to help cushion my glassware as all stores were closed at the late time. We were under the impression they were packing our kitchen items for us but they did not. This cost was refunded. Once loaded, they did arrive in a timely manner, however, several hours late again. They unloaded from 6 pm to 12 am. They trampled the landscaping, ripped a solid door stop out of the baseboard, pushed the doorknob through the drywall, and left 50% or more of our furniture with damage. For compensation for all of the damage, we were offered $300. Not enough to even cover the cost of the desk they damaged (shattered drawer and broken foot). I have attached photos of the wall, the doorstop, and one furniture item. Would NOT recommend using this company! Read More

Hope Bergfeld

2021-09-10

We recently used Diamond Pro Van Lines for our cross country move. They are difficult to get ahold of once you have paid your deposit. They arrived several hours late, loading from 8 pm to 4 am. We paid for dish pack but the movers arrived with boxes only. They had to scrounge through their trucks to find newspaper to help cushion my glassware as all stores were closed at the late time. We were under the impression they were packing our kitchen items for us but they did not. This cost was refunded. Once loaded, they did arrive in a timely manner, however, several hours late again. They unloaded from 6 pm to 12 am. They trampled the landscaping, ripped a solid door stop out of the baseboard, pushed the doorknob through the drywall, and left 50% or more of our furniture with damage. For compensation for all of the damage, we were offered $300. Not enough to even cover the cost of the desk they damaged (shattered drawer and broken foot). I have attached photos of the wall, the doorstop, and one furniture item. Would NOT recommend using this company! Read More

Nicollette M.

Minneapolis, MN

2021-07-09

It took a TOTAL OF 47 DAYS for my items to be delivered despite initially being told it would take a maximum of 14 days for delivery. The only reason we received our items when we did was because I contacted a lawyer, Michael Garcia from Law Offices of Michael Garcia (I highly recommend him and you can message me if you want his contact information). Before Mr. Garcia intervened the movers continued to give us a run around about delivery dates and claimed that they could not get a hold of their driver. In reality there was not a driver and the number they gave us was for a moving company that they subcontracted to move our stuff from CA to another storage facility in IL. However 1 hour after my lawyer started making calls we received a text message from a DIFFERENT moving company than the one Samantha hired that told us our stuff would be delivered the next day. INTERESTING HOW THAT WORKS. The movers attempted to deliver another customer's items to my home such as 2 TVs, a bed frame, and a child's kitchen play set from Ikea. After we pointed out their error we noticed they had this other family's belongings thrown across the road as they searched for our stuff in their Budget rental truck. They ended up losing several of our boxes and pieces of furniture. For example, they delivered our dining room table top but did NOT deliver the table legs. This happened with several furniture items such as my desk, fans, bed frame, etc. In addition, they caused $500-800 in damages including brand new furniture. Furthermore, we mostly likely dealt with 5 or more companies during this move because they all subcontracted one another. Absolutely ridiculous and never once did Samantha or her employees tell us that. I still can't believe she actually hired a company who has been operating for 3 months. But than again, I can absolutely believe that based on her unprofessionalism. Samantha Clay, the owner of Diamond Pro Van Lines, should be bowing her head in shame and be downright embarrassed for operating such a sham of a business. FOR THE RECORD: Samantha has never once reached out to apologize for her heinous and unprofessional actions (i.e. hanging up on me after starting an argument and raising her voice at me). Read More

Nicollette M.

Minneapolis, MN

2021-07-09

It took a TOTAL OF 47 DAYS for my items to be delivered despite initially being told it would take a maximum of 14 days for delivery. The only reason we received our items when we did was because I contacted a lawyer, Michael Garcia from Law Offices of Michael Garcia (I highly recommend him and you can message me if you want his contact information). Before Mr. Garcia intervened the movers continued to give us a run around about delivery dates and claimed that they could not get a hold of their driver. In reality there was not a driver and the number they gave us was for a moving company that they subcontracted to move our stuff from CA to another storage facility in IL. However 1 hour after my lawyer started making calls we received a text message from a DIFFERENT moving company than the one Samantha hired that told us our stuff would be delivered the next day. INTERESTING HOW THAT WORKS. The movers attempted to deliver another customer's items to my home such as 2 TVs, a bed frame, and a child's kitchen play set from Ikea. After we pointed out their error we noticed they had this other family's belongings thrown across the road as they searched for our stuff in their Budget rental truck. They ended up losing several of our boxes and pieces of furniture. For example, they delivered our dining room table top but did NOT deliver the table legs. This happened with several furniture items such as my desk, fans, bed frame, etc. In addition, they caused $500-800 in damages including brand new furniture. Furthermore, we mostly likely dealt with 5 or more companies during this move because they all subcontracted one another. Absolutely ridiculous and never once did Samantha or her employees tell us that. I still can't believe she actually hired a company who has been operating for 3 months. But than again, I can absolutely believe that based on her unprofessionalism. Samantha Clay, the owner of Diamond Pro Van Lines, should be bowing her head in shame and be downright embarrassed for operating such a sham of a business. FOR THE RECORD: Samantha has never once reached out to apologize for her heinous and unprofessional actions (i.e. hanging up on me after starting an argument and raising her voice at me). Read More

Nicollette M.

Minneapolis, MN

2021-07-09

It took a TOTAL OF 47 DAYS for my items to be delivered despite initially being told it would take a maximum of 14 days for delivery. The only reason we received our items when we did was because I contacted a lawyer, Michael Garcia from Law Offices of Michael Garcia (I highly recommend him and you can message me if you want his contact information). Before Mr. Garcia intervened the movers continued to give us a run around about delivery dates and claimed that they could not get a hold of their driver. In reality there was not a driver and the number they gave us was for a moving company that they subcontracted to move our stuff from CA to another storage facility in IL. However 1 hour after my lawyer started making calls we received a text message from a DIFFERENT moving company than the one Samantha hired that told us our stuff would be delivered the next day. INTERESTING HOW THAT WORKS. The movers attempted to deliver another customer's items to my home such as 2 TVs, a bed frame, and a child's kitchen play set from Ikea. After we pointed out their error we noticed they had this other family's belongings thrown across the road as they searched for our stuff in their Budget rental truck. They ended up losing several of our boxes and pieces of furniture. For example, they delivered our dining room table top but did NOT deliver the table legs. This happened with several furniture items such as my desk, fans, bed frame, etc. In addition, they caused $500-800 in damages including brand new furniture. Furthermore, we mostly likely dealt with 5 or more companies during this move because they all subcontracted one another. Absolutely ridiculous and never once did Samantha or her employees tell us that. I still can't believe she actually hired a company who has been operating for 3 months. But than again, I can absolutely believe that based on her unprofessionalism. Samantha Clay, the owner of Diamond Pro Van Lines, should be bowing her head in shame and be downright embarrassed for operating such a sham of a business. FOR THE RECORD: Samantha has never once reached out to apologize for her heinous and unprofessional actions (i.e. hanging up on me after starting an argument and raising her voice at me). Read More

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