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Alcides Vargas

2023-12-03

Not the best. I hired Diamond Movers to move my 2 bedroom apartment more than a month in advanced. The first 30 min the movers moved all my boxes onto the truck (which I left ready in the garage.) When they realized how fast they were working they slowed down in attempt to milk the clock since they charge per hour. I began to use their dolly’s to move furniture while they took a water break. I hired 2 movers and they sent 3 movers in which only 1 was moving quick. The second mover was talking on the phone with his AirPods on most of the time and had no urgency. The third mover was an older/slower man (50s) that was past his prime. So it equaled to 2 movers. Up to this point I didn’t complain because I don’t mind helping so I continued to pick up their slack in order to turn in my apartment on time. At the end of the move they charged me $50 over the quoted price and mover became extremely aggressive when I didn’t leave a $60 tip. (Which he said “$60 tip is what we get when we do a move”.)We went back and forth for a couple of minutes and I agreed to leave a $10 tip on top of the extra $50 surcharge. The payment process was very uncomfortable. I don’t mind leaving a 15% tip but once you start milking the clock in order to squeeze more money out of me you’ve already include your tip in the surcharge. I would only recommend this company if a flat rate is agreed before the move. It’s the only way movers will work with a sense of urgency vs hourly rate. Next time I’ll be renting a U-Haul and doing it myself. Read More

Samantha L.

San Diego, CA

2023-06-17

We needed help loading our 16' POD and Diamond Movers was awesome! I received a phone call (I believe I spoke to Jane, she was very helpful & nice) moments after requesting a quote, and they were available to help the following day. The two gentlemen showed up on time and had our two bedroom condo loaded in just under 4 hours, and they packed the POD so efficiently and with care. I even changed my mind about bringing a futon & giant dresser and they were so nice about it and didn't miss a beat with things. They helped disassemble furniture, take TV's off wall mounts, and packed & handled everything with care. They were super nice too - I'm sorry I didn't get their names to mention them in this review. Thanks again for helping us in a pinch, Diamond Movers! Read More

Samantha L.

San Diego, CA

2023-06-17

We needed help loading our 16' POD and Diamond Movers was awesome! I received a phone call (I believe I spoke to Jane, she was very helpful & nice) moments after requesting a quote, and they were available to help the following day. The two gentlemen showed up on time and had our two bedroom condo loaded in just under 4 hours, and they packed the POD so efficiently and with care. I even changed my mind about bringing a futon & giant dresser and they were so nice about it and didn't miss a beat with things. They helped disassemble furniture, take TV's off wall mounts, and packed & handled everything with care. They were super nice too - I'm sorry I didn't get their names to mention them in this review. Thanks again for helping us in a pinch, Diamond Movers! Read More

Hemant R.

San Diego, CA

2022-08-23

Hired the company to help me with my move. For the most part, the move went fine. The guys were really good, and knew what they were doing. Didn't waste any time, apart from the usual breaks. The company however didn't honor the insurance claim. There was small damage to the property while moving. I sent all the photos to the company, and they were late in their response. And when they responded they wanted to go back to the property to fix it, but the problem is that I no longer have access to the property as I have moved out, and handed the keys over. Good movers at decent price. The company should be a bit more responsive to the claims. Read More

Hemant R.

San Diego, CA

2022-08-23

Hired the company to help me with my move. For the most part, the move went fine. The guys were really good, and knew what they were doing. Didn't waste any time, apart from the usual breaks. The company however didn't honor the insurance claim. There was small damage to the property while moving. I sent all the photos to the company, and they were late in their response. And when they responded they wanted to go back to the property to fix it, but the problem is that I no longer have access to the property as I have moved out, and handed the keys over. Good movers at decent price. The company should be a bit more responsive to the claims. Read More

Tamara G.

Escondido, CA

2020-09-18

Great experience today with Diamond Movers. Estimate was for a start time between 8-10am and approximately 4-6 hours move time. These guys are EFFICIENT. We started at 8:40am, they had our two bedroom two bath place loaded in no time. Even boxed a few things for us we hadn't gotten to yet. We were all done in 4-1/2 hours total, no extra surprise fees. One reason I picked these guys is they were the only ones to give me a written quote, which they adjusted based on my inventory list so I would know what to expect. Came in right at the lower end of the quote. These guys were fast, but also took care to wrap everything with blankets and plastic. Thanks to Tom, Ilon, and Eddie for a painless move! Read More

Rina K.

San Francisco, CA

2020-03-19

This company's guys made my day! I highly recommend for everyone this company--my moving from the townhouse to 3 bedrooms apartments provided by John and Nick. Guys, thank you one more time! Despite terrible stairs and much stuff, they worked swiftly and gently. My wood furniture was gently wrapped three times by bubble wrap, blankets, and plastic shrink. I have never seen this kind of wrapping, that was marvelous; they did it like their furniture. These guys really strong, reliable, responsible, highly concentrated on their job. My wife and dog were stunned when they lifted my piano, and they did it carefully. My next choice definitely will be DIAMOND MOVERS!!!! THANK YOU, Almas, for your consult and service!!! Read More

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